TERA Online dev tracker
Toggle all posts
Currently:

• Non-level-65 characters are receiving the level 51 Kumasylum quest (“Kumas in the Cradle”) even though Kumasasylum is only available for level 65 characters.
• Fashion Coupons are not being provided through IMS.
• Incorrect tooltip: In-game tooltip for Gridiron says up to 5 players in a party can queue, when you can only solo queue.
Record please, I want to see! xD
Doranterolo on 07/07/2015, 03:27 PM - view
Some of the vanguard gathering missions give you a message about only being available to level 50 or below characters, and you can't teleport there directly if you are already level 65. The quests themselves can still be completed if you travel there through other means, though.

Which Vanguard gathering missions? Could you share the quest names please?
Currently:

• Bathysmal Rise Hard Mode is missing from the IMS list.
• Fashion Coupons are not being provided through IMS.
• Incorrect tooltip: In-game tooltip for Gridiron says up to 5 players in a party can queue, when you can only solo queue.
blahwarriorblah on 07/07/2015, 02:43 PM - view
Random Kumasylum quest even tho level 51

What's the name of the level 51 quest?
Sorry to hear about your disappointment/experience. :(

The best source of the information on NA TERA is our official channels. Keep an eye on our official forums and newsposts.

Website
Dev tracker that keeps all staff posts.
From the patch notes:

Arcane Barrage
- Detonation now hits only once, but the damage has been increased.
The latest information is included in Thursday's Stuff of the Week thread.
Minea on 07/02/2015, 02:52 PM
Restricted Server Transfers

Q: Server transfers to Ascension Valley, Celestial Hills and Tempest Reach are currently unavailable. Do we have an ETA on when they’d become available again?

The reason we opened a new PvE server, Highwatch, was due to the explosive growth of our player base since May. We had to raise the population gap of all of our PvE servers (AV, CH, TR) to about 120% of the recommended setting. Highwatch is still very new, and our top priority is to ensure the health of the new server. We’d like to continue monitoring the servers with the current restrictions for the next two weeks before we reevaluate the situation.
The Dressing Room and the Crusade UI display issues (mentioned yesterday) have been fixed.
Currently we have no plans to change our server setup.

The servers just came back up, please make sure to exit the launcher and restart it as there is a patch.
We have implemented a few fixes, the servers are currently open.

(We'll continue to monitor the servers though.)
Magichan on 07/07/2015, 11:12 AM - view
Yes, we'll replace those hamster wheels with toilet paper rolls for energy.

Catnip is legal here. Just saying. :)
Mazzive on 07/07/2015, 11:04 AM - view
Hold on Just few more minutes!


Who let you into our office?!?!
(Guys, just because the servers are down that doesn't mean personal attacks are suddenly okay on the forums. :( We're all trying our best to stay sane while we chase the mutant hamsters down, so let's keep things good and fun. Thanks.)
Kaymi on 07/07/2015, 10:48 AM - view
Omgosh going to chicago first thing tomorrow morning just to get a slice of that delicious pizza!

You're going to Chicago? You should get the pizza pot pie! :D



(By the way, we are still testing our fixes.)
(I don't have an update but you guys are talking about food so now I'm starving and craving pizza.)

I've always been a lover of Chicago-style deep or stuffed pizza, but lately I'm slowly converting to the thin crust. :)

I'm always working hard. <3<3<3
Hmm.

On one hand I love the idea, we're always looking for ways to connect our community and also connect with our community.

On the other hand, we'd like to focus our resources on providing faster Support responses, more interaction on the official forums, etc.

(Purely personally, I don't know if I'd ever leave or get my work done. xD)
We have found the cause of the crash and are working on a fix right now. (No ETA yet but wanted to share immediately :) )
The secret reason for the servers being down is that I get to see everyone on the forums. <3 #forums4lyfe.
Should scout LT and HW as Bamarama BAM's!
Adding MT and TR.
Adding CH to AV's status
AV is currently down. We're on it.
We are opening up the servers now.
*leaves a plate of cookies* ^_^

Let's add this to other patch-related discussion threads. There is no need to open up a new thread for every single topic. :)
I don't have an ETA yet, but will let you know as soon as I hear it.

*chugs coffee*
We're now bringing down all servers to look into the servers crashing.
Edited by: Minea 2 minutes ago
Yep, we're working on it!
D: We're on it.
Actually, it is much, MUCH easier for us to keep track of one thread to gather the information. Otherwise, there will be multiple threads that we need to filter from non-patch-related threads, and it's much easier to miss the related topics on the patch notes. This is why we usually have a pinned thread going on a designated topic too, that way we don't have to keep track of many different threads. :)

(Also, if you have questions on moderation, please PM us directly as discussing moderation is against the rules. Thanks!)


Go Berserk! TERA has a new tank: the Berserker! The Go Berserk update also brings new dungeons, a new battleground, and a host of class changes.

Check out our latest patch notes, and the "Go Berserk" web page for more details!

-----------

Important note: the dressing room will not be immediately available on 7/7 due to a game-crashing issue that we hope to have resolved very soon. For updates on the availability of this feature please follow the official forum thread.
(Reminder: Please note that "bumping" is against the forum rules. All bumping posts will be removed from the thread and no more warnings will be given.)
Currently we don't have a plan to change our service or server settings. :(
Hello,

I'm afraid we currently do not have a plan to change our service/server regions. :(
If you are currently up to date as of right now, we are looking at less than 300MB, approximately. We won't be preloading. :)
We have intentionally chosen to keep all avatars TERA-themed and created by us (for this forums and this is the plan for any potential future forums if we change the forum platform). We have no current plans to implement non-preloaded avatars or implement forum signatures, we prefer to keep things simple and let the discussion topic shine. :)
The no callout rule on the Official TERA Forums is there to make sure that:
- all threads are read for their discussion topic, not for whichever titles the catchy-est or eyegrabbing thread titles. (The forum users and staff members are human - our eyes are automatically drawn to names.)
- To prevent personal information sharing and witch hunting without proof. We would rather spend our time interacting and sharing information with our community, not investigating and taking action on which "PSA" threads are valid or incorrect.

Also, could you make sure to follow the forum rules and PM me directly if you have questions on the forum rules? (1.G.) :(
Seeing a new issue in game in the Go Berserk patch?

Please reply to this thread with as much information as possible. We appreciate your help!


(Note: This thread is for in-game issues only. Ex.) Berserker's x skill does not activate. Item Y does not work, etc.)
Edited by: Minea 2 minutes ago
MT is back up and available (I see you guys in global)!
We're on it!
Good afternoon,

Please see this week's Stuff of the Week:

'Go Berserk!' Patch on July 7

Q: How long will the server maintenance last on July 7th? Do you have an estimate?

The server maintenance on July 7 is scheduled to last 2 hours. Then it’s time to ‘GO BERSERK!’ :D

Q: When will the patch notes become available?

Patch notes will be available on Monday afternoon. In the meantime, check out our preview streams (part 1 and 2) on Twitch!

Q: How will the patch affect the Crusade season?

The current Crusade season will proceed as normal and the different Crusade contents will take place on July 14.

Server Stability

Q: The servers have been unstable lately with frequent crashes.

There were multiple causes involved with the recent server crashes. We implemented a fix during our weekly maintenance on Tuesday, and an additional fix through the urgent server maintenance on Wednesday this week. We will continue to monitor their stability.

Glitches with Cosmetic Items

Q: There are weapon skins that are not displaying the special effects correctly: Prismatronic & Cathodyne pixel weapon skins and Vesel’s & Blizzat’s Remembrance weapon skins.

These bugs will be fixed with the ‘Go Berserk!’ patch on July 7.

Known Issues with Rootstock/Pond Faire/Bamarama

Q: There are some bugs related to the festivals: “Stairway to Heaven” achievement not being rewarded and Melsa’s Charity Lunchbox not being openable.

We are working on fixing the issues and aim to get them corrected by the next time we run the festivals again. (As mentioned in last week’s Stuff of the Week thread, we plan to bring these festivals back after the summer beach festivals.)

Q: For some, the current Bamarama times are very difficult to participate in. Would you consider adding another time slot?

While we are not able to do so before the festivals end in a few days, we will consider it for the next round.

----------------

Continuing from last week:

Restricted Server Transfers

Q: Server transfers to Ascension Valley, Celestial Hills and Tempest Reach are currently unavailable. Do we have an ETA on when they’d become available again?

The reason we opened a new PvE server, Highwatch, was due to the explosive growth of our player base since May. We had to raise the population gap of all of our PvE servers (AV, CH, TR) to about 120% of the recommended setting. Highwatch is still very new, and our top priority is to ensure the health of the new server. We’d like to continue monitoring the servers with the current restrictions for the next two weeks before we reevaluate the situation.

In-game Gold Spammers

Q: We’re seeing a lot of gold seller spams in game lately. Is there a plan to help combat this?

We have noticed the trend as well and we have banned all of the accounts associated with such activities that we have confirmed so far. While we will continue our efforts, we will also do our best to keep an eye in-game chat for these spammers.

Also, for gold sale and advertisement activities only, please feel free to PM our GM Burble to report the gold advertisement/selling activities. (You may continue to report the activity via the in-game report function too.) We appreciate your help!

Response Times for the Support Tickets

Q: The response time for the Support Ticket has been longer than usual for a while. Is there an update to the status?

We've been continuing to make progress and we are currently at around 4-day turnaround time. Live Chat hours have returned to normal this week and we will do our best to improve the wait time. Thank you for your patience.

----------------

Previous weeks:

6/26/15
6/19/15
6/12/15
6/5/15
5/29/15
lalex0926 on 07/02/2015, 09:35 AM - view
it's Treeshark week :)

Neian on 05/24/2015, 07:10 PM - view
I will sadly not be able
to take any commissions where the character is of a Baraka, Aman, or Popori because
I am not skilled enough to draw them.

Hope destroyed. T_T
Hey Everyone,

Last week we covered the "Vault of Kaprima", showed off some stats for the new Lucid (PvE) and Tensus (PvP) gear, and gave a glance into the Dressing Room. We didn't have time to fit everything in this new patch into that stream, so we are going to be showing off part 2 of the July Patch Preview today!

This week, we will be focusing on 4 main topics:

- Class Changes
- Berserker Tanking
- Acheron's Inferno
- Timescape

We won't be showing off the Gridiron this time around, but you can learn a bit more about it on a couple of other community sources such as Espei's Blog or on YouTube with m0pyTV.

As usual, we will be live on our official Twitch page at 3:00pm Pacific!

-Tonka
These are so super cute! :D
Hi JoySkeet,

That's not an error I've seen in a long, long time. You tried downloading from here: http://tera.enmasse.com/download ?

If you were also having problems with the TERA install through Steam it's probably something else on your computer so I recommend trying a clean boot to see if that fixes or changes the issue. You can find the steps to do that here:

https://support.microsoft.com/en-us/kb/929135
Edited by: Harmonia 2 minutes ago
Currently we have no plans to retire inactive forum names.

(Folks, if you have nothing constructive to say on the thread's topic, move on please. It's against the forum rules to make personal attacks or inflammatory comments. No more warnings will be given. >:( )
I had half of an english muffin. Wish I had pizza... *didn't have anything better* xD
Edited by: Minea 2 minutes ago - Reason: grammar
TERA is back. :)

(The maintenance is complete. Thank you.)
This is complete. Thank you.
I really hope this is #bamarama issues.
Harmonia is eating lunch, Tonka is getting lunch, I should eat too. So hungry. O_O
D3A7H60D on 07/01/2015, 12:13 PM - view
Now wtf do I do for the next hour....eeeek. Wait, whats with that glowing yellow orb outside? And whats this word "outside" Im suddenly using that Ive no Idea what it means? Hmmm...better investigate.

Please be careful, it burns! <3
Crusade:
Tonka on 06/30/2015, 03:41 PM
We are aware of this confusion. We don't want to delay the patch, but we also do not want to change the requirements for the current Crusade season before it has completed.

We will have some solid information for you within the next couple of days :)

Treeshark and Tonka will be discussing the July 7 patch tomorrow on stream in the part 2 preview stream.

Patch notes are scheduled for Monday.
This has been reported and we've forwarded the issue. Thank you for letting us know.
MT is back up.

(We'll still be performing the scheduled maintenance at noon to increase server stability.)



The Go Berserk update for TERA is coming on July 7, and we have a sneak peek at all the wild goodies being added to the game.

Head to the Go Berserk web page to see the preview video, check out the new berserker tanking skills, peek inside the dressing room, get the scoop on tier 7 gear, and more.
Working on it. D:
Have you tried our Guild Finder? :)
(Just wanted to stop by and say thank you for doing this. Wish I could give you a cookie. A giant cookie. <3)
AV is up again, and we will be implementing a fix to improve server stability at noon PDT today. (thread)
Hello,

We will be performing an all-server maintenance starting at noon today to improve server stability.

All servers will be under maintenance starting at 12 p.m. PDT on Wednesday, July 1.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 1 hour. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all-server maintenance starting at noon today to improve server stability.

All servers will be under maintenance starting at 12 p.m. PDT on Wednesday, July 1.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 1 hour. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Edited by: Minea 2 minutes ago
Working on this. :(
You both deserve a cake!



Also, male castanics ftw. <3
Just wanted to stop by and say that I really enjoyed it. *puts it on her Youtube playlist*

It's catchy and you have a great, clear voice! *swoon* I've got the "We could fly to Velika~ Walk the streets of Castanica~" stuck in my head. :D
Highwatch is up and available again.
We're working on it!
Hello,

Currently our Support response time is much longer than we'd like due to the heavy volume. (including more information below), but they will respond as quickly as they can. :(

Minea on 06/26/2015, 04:37 PM
Response Times for the Support Tickets

Q: The response time for the Support Ticket has been longer than usual for a while. Is there an update to the status?

We've been continuing to make improvements and currently at around 4-day turnaround time. We will be opening the Live Chat services during normal hours starting next week and continue doing our best to decrease the wait time. Thank you for your patience.

As for your issue, could you try clean booting the computer and running TERA as an administrator?
(Reminder: Bumping is against the forum rules. No more warnings will be given. Thanks.)
(Reminder: Bumping is against the forum rules. No more warnings will be given. Thanks.)
We typically don't like to discuss our current tactics on handling these kinds of things, but I do want to interject a quote from Minea into this thread:

Minea on 06/26/2015, 04:37 PM
Also, for gold sale and advertisement activities only, please feel free to PM our GM Burble to report the gold advertisement/selling activities. (You may continue to report the activity via the in-game report function too.) We appreciate your help!


Feel free to keep discussing, I just wanted to make sure you guys are already doing this :)

Burble link: http://tera-forums.enmasse.com/profiles/burble
Edited by: Tonka 1 minute ago
We are aware of this confusion. We don't want to delay the patch, but we also do not want to change the requirements for the current Crusade season before it has completed.

We will have some solid information for you within the next couple of days :)


Get into the summer holiday spirit this weekend by showing your true, red-white-and-blue colors in TERA! To help you celebrate, we’re putting all appropriately-hued items on sale.

All items with the words "red,” "white," or "blue" in their names are on sale for 30 percent off today through July 6. Remember, it's the words in the name that matter not the actual color of the item. This includes:

• Red Running Togs Costume Box
• Red Chrysanthemum
• Red Lash Mask
• Red Honker Glasses
• White Satin Smart Box
• Elin White Fleece Hood
• White Chrysanthemum
• Governess's White Frill
• White Butterfly Wings
• Skyblue Pixel Sunglasses
• Blue Bandit Mask
• Blue Frames
• Ocean Blue Shades
• and more!

Check out the TERA store now and get ready for the holiday weekend!

Lastly, join your friends in celebrating the holiday with a fireworks bundle. Just enter the code evenbrighterthanthemoonmoonmoon at account.enmasse.com to shoot some fireworks across the sky! This code is only good for one redeem per account and expires on Monday July 6.
Edited by: Minea 1 minute ago
We will communicate any news on this when there is one. Until then, please refer to the latest Stuff of the week. Thanks.
AV is up again. Thank you for your patience.
We're working on bringing AV back up, hang in there!
Hang in there everyone, we're aware of this and working to bring the server back up.
All server channels increased to 10 again with 6/30 maintenance after TR/MT lost them after the weekend server crashes
Yep, they were removed this morning.
(Btw, the servers are up. :D)
You guys are already sharing breakfast, I love it! <3

Waffles sound really good this morning.

Hi J_M,

Not sure what you mean, our support site is up and has not experienced any outages. What precisely happens when you attempt to contact our support team? If there's an error or screenshot you can provide that will allow us to assist you.
There is currently no plan to bring the power hour back for July. There are some nice changes to battlegrounds, as well as the introduction to a brand new BG coming on July 7th that we believe will spark a lot of interest in PvP, more so than power hours even could.

As usual, we will monitor the situation, and if we feel a power hour could be helpful for the community, we may bring it back :)
Currently MT and TR have 4 channels, but we are looking to increase them back to 10 with tomorrow morning's maintenance.
It should work. I have heard of issue happening when moving the entire install from one hard drive to another, so it could be because of that. What kind of error are you getting?

If you are able to sign in successfully, but you can't launch the game, repairing should help in this situation.
This was reset after the server crash and we're currently keeping them at 4 to be safe while we are investigating the server instability issue over the weekend.
(Reminder: Bumping is against the forum rules. No more warnings will be given. Thanks.)
(Reminder: bumping a thread is against the forum rules. No more warnings will be given. Thanks.)
(Reminder: bumping a thread is against the forum rules. No more warnings will be given. Thanks.)
(Reminder: bumping a thread is against the forum rules. No more warnings will be given. Thanks.)
The instance dungeon / battleground servers are available. The issues we were experiencing (getting stuck in instances, etc.) earlier should have been resolved, but please let us know if it's otherwise.
Hello everyone,

In order to fix the issues going on with instance dungeons and battlegrounds, we will be restarting the instance dungeon and battleground servers at 9 a.m. PDT.

Instance Dungeon / Battleground Server restart: 9 a.m. PDT on Monday, June 29

The expected downtime is approximately 30 minutes. You should still be able to log in and play in the open world since this is just the instance dungeon + battleground servers.
We're looking into this. Thanks for letting us know.
Forwarded the information. Thanks for letting us know.
Minea on 06/26/2015, 04:37 PM
When will the new patch be?

Q: You mentioned that the next content patch will come in July. Do you have more information on when in July?

Yes! TERA's next patch, Go Berserk!, is scheduled to go live on July 7th!

(For more information, check out Treeshark's post here from last week!)

Yep, 7/7 is our plan! :D
Good afternoon, all!

Please see this week's topics:

Rootstock/Pond Faire/Bamarama

Crowded Channels

We have been monitoring the channels and have increased the number of available channels to 10 for the festival areas. (Previously there were 5 channels.)

Production Points

Currently gathering the festival materials cost production points. Unfortunately though, we are unable to remove the production point cost for gathering. Last year's festivals were the older version where there were no production points involved, whereas this year's are the updated version and the production points can't be removed.

Known Issues

The following issues from the festivals have been reported, but currently no ETA for a fix. However, these festivals will be coming back after the summer beach festivals this year, providing an additional chance for the festival activities.

- "Stairway to Heaven" achievement is not being awarded to players when the sky pond is visited.
- Melsa's Charity Lunchbox event reward cannot be opened.

Summer Beach Festival

Q: We are currently having the Rootstock/Pond Faire/Bamarama festivals. Will we be seeing the beach festivals this year as well?

Yes! The summer beach festivals will start sometime in July! After that, there will be another round of Rootstock/Pond Faire/Bamarama.

Server Stability on Highwatch

Q: It seems that the new server, Highwatch, has been experiencing more server instability than others. Could you share more information on this?

We have been investigating this internally and we believe we found the cause. The backend fix was implemented on Thursday this week and we will continue to monitor Highwatch.

Upcoming PvP Gear Name?

Q: Some players were hoping to see a different name for the upcoming “Tensus” PvP set. Will we see a change in the name “Tensus”?

We were monitoring the thread on name suggestions fairly closely and did not feel too confident in any direction for a decision to change the name. We understand that player opinion seemed to point towards “we are unhappy with this current name”, but we also did not see a common agreement on one or two names. There is obviously a lot of opinion involved in this matter, and we did not want to change a name without feeling confident in the change, especially this close to the launch of the actual patch.

We understand the names are important to our community, and we are willing to leverage the community closer in the future for these kinds of decisions earlier on in the process. One of the ways we are looking to do this would be to provide the community a list of names we are looking to use, and allow the players to decide which name is preferable. For the next patch, the upcoming T7 PvP set will still be called the “Tensus” set.

Vesel and Blizzat Weapon Skins

Q: The fire and ice effects on the Vesel and Blizzat weapon skins are not displaying.

This is a bug and we have reported it to Bluehole with a request for a fix.

When will the new patch be?

Q: You mentioned that the next content patch will come in July. Do you have more information on when in July?

Yes! TERA's next patch, Go Berserk!, is scheduled to go live on July 7th!

(For more information, check out Treeshark's post here from last week!)

----------------

And continuing from last week:

Restricted Server Transfers

Q: Now that the free server transfer event is over, do you have an ETA on when the transfers to Ascension Valley, Celestial Hills, and Tempest Reach will become available again?

The reason we opened a new PvE server, Highwatch, was to due to the explosive growth of our player base since May. We had to raise the population gap of all of our PvE servers (AV, CH, TR) to about 120% of the recommended setting. Highwatch is still very new, and our top priority is to ensure the health of the new server. We will continue to monitor the servers with the current restrictions for now, but we will make sure to update you when we have additional information on when the restrictions will change.

In-game Gold Spammers

Q: We’re seeing a lot of gold seller spams in game lately. Is there a plan to help combat this?

We have noticed the trend as well and we have banned all of the accounts associated with such activities that we have confirmed so far. While we will continue our efforts, we will also do our best to keep an eye in-game chat for these spammers.

Also, for gold sale and advertisement activities only, please feel free to PM our GM Burble to report the gold advertisement/selling activities. (You may continue to report the activity via the in-game report function too.) We appreciate your help!

Response Times for the Support Tickets

Q: The response time for the Support Ticket has been longer than usual for a while. Is there an update to the status?

We've been continuing to make improvements and currently at around 4-day turnaround time. We will be opening the Live Chat services during normal hours starting next week and continue doing our best to decrease the wait time. Thank you for your patience.

----------------

Previous weeks:

6/19/15
6/12/15
6/5/15
5/29/15
5/22/15
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.