TERA Online dev tracker
Halrath (Associate Product Manager)
The game is M-rated. The forums are not. Life goes on.
Frosting on 04/05/2013, 09:34 AM - view

Elins are a race that people have the option to choose and play. How does that choice affect the character of the person who plays it? People who want to troll and be jerks will do so, regardless of what race they choose. It's discussions like these, that single out and hate on a portion of the playerbase based on the actions of a few, that tears the community apart and feed the trolls. Please, enough of this.


I think Frosting said it best, and this thread has more than run its course.

[STAKED]
To clarify, the most expensive maid bundle is for six items. It's not for one outfit. As for previewing stuff online, that isn't available yet, sorry.
Locking down this duplicate topic.
That thread was locked. The post was edited. Hate posts are wrong. I work as fast as I can.
KDen on 04/05/2013, 10:24 AM - view
Plus a specific quote to what you're replying to will be more effective.


^ This. A thousand times this.
Then you'll get a new atlas, which you can apply to a different character.
Customer support works hard. They blasted through the entire backlog last week and are turning tickets around within the day now. *applauds CS team*

Are you getting the same error message as in the OP's post?
While we have heard of isolated instances of ping issues, we're not seeing anything systemic or consistent. I suggest filing a ticket with CS so we can help troubleshoot it and identify the culprit.
Or people who bought the collector's edition.
Okay. There's a lot of strong feelings about this, but no one is saying anything new now. This thread has run its course, so I'm locking it down. I, and the rest of the EME team take these comments seriously. For now, though, let's move on with our weekend.
Posts intended for dramatic effect are against the TERA forum rules.
If you're done talking about the topic, I'll lock this down. If you're not, get back on-topic.
Race change vouchers let you pick the gender (when applicable) of the race you're changing to.
I've asked for an update on this.

**Update**

We're not seeing a server or network cause that might explain these, nor are we seeing a large spike in the reports. One of the CS supervisors suggested filing tickets so we can isolate the causal agent and nuke it.
Edited by: Halrath over 1 year ago - Reason: Updated information.
Moved to Suggestions forum.
I spoke to Solomon and WallyPark about this. At this time, 3-D Secure is not supported by our billing provider. I don't have any information on why that is or if it will change.

Sorry.
Naoto on 04/04/2013, 06:29 AM - view
uhm... i do not think EME has any say in that... but I guess they could at least tell the Eastern branch that we are very much interested in such.

EME when you read this no matter how trivial this might seem! we would love this... even if its very minor. Being able to feel a little more unique would be nice


I hear you. I, too, want to be unique like everyone else. :) Consider the word passed.
Edited by: Halrath over 1 year ago - Reason: Added words and letters and stuff.
And there's other threads on this. The maid outfits will be here.
We're short on Marmite, but long on enthusiasm! Welcome aboard!
There's no firm update/timeline right now. That's a major content update and it IS coming, but no specifics.
Are you getting a specific error message? Can you give more details?
You might try this or this to troubleshoot the issue.
Okay...break for lunch. And other topics.

[STAKED]
There's no timeline on the unicorns. At some point in the future, you'll get your shot at a sparklecorny.
Ops says we don't see any indicators about why you two can't connect. If those two troubleshooting links, didn't resolve this, you'll need to work with customer service to sort this out.
Leonas on 04/04/2013, 01:20 PM - view
Oh what the hell, there is a server wide message for opening any of the maid cosmetics from a loot box?

Really?


Yeah, that wasn't intended. We'll remove that in next Tuesday's maintenance.
It may take a few moments, but it will appear in your item claim.
Yes. No. Probably.
The support section covers this. Give this guide a try.
We have other topics covering this, so I'm locking this down.
We've already said the pets will come after the maid outfits. That's all we have to say right now.
Sending you a PM on this.
TwilightAngel09 on 04/04/2013, 02:53 PM - view
Well EME even said the spam from the Maid box's are a bug that should be fixed by Tuesday with maint unless enough people complain about it they might do it sooner


It won't be sooner. It will be in with the Tuesday maintenance. And we ARE sorry about the announcements. We didn't mean for them to be implemented.
Rhapsodical, we suggested he try a different browser and CS added that clearing the cache can help with this, too.
Please keep the discussion clean and constructive. Personal attacks will earn you time away from the forums. That is all.
Edited by: Halrath over 1 year ago - Reason: Emphasis.
Locking duplicate topic. Redirect to here.
The new weapons skins are coming, but our content schedule isn't the same as KTERA or the EU. Believe me, I want that scythe in the worst way...
The support site has a guide for this very issue.
Stop flaming people on the forums. That's what private messages and whisper is for.

[STAKED]
Bump posts are against the TERA Forum Rules. Please abandon that practice.
Moving this to the Suggestions forum as we lack a WTB section.
Obvious troll is obvious.

[STAKED]
Giggles and resurrections were had all around. Good times. And now, the rest of your day. Move along.
Callout threads are against the TERA Forum Rules.
Absosmurfly. The support site has this guide to help.
At the moment, yeah, you need to report them via a ticket. I've requested additional functionality to handle cross-server reporting.
This troubleshooting guide almost always clears up these errors. If you run through ALL of it (no skipping steps) and you're still experiencing this, I'd like to get some more details.
I'll look into this. Maybe shake some branches and see if Treeshark knows what's up.
Our support section has this guide to help you out.
Edited by: Halrath over 1 year ago - Reason: Typo
Try following the reset password link on the launcher and changing it. I sometimes have to do this after a new password, type it in one finger at a time, hunt and peck-style, just to make certain I don't fumble-finger it.

After that, you have to contact customer service to help you resolve this.

**If you don't see a "remember username" function, you're looking at an older version of the client. Might want make certain you got it from our repositories.
Edited by: Halrath over 1 year ago - Reason: Updated info.
*waves* Hi, Mystel!
CS does not make such decisions lightly, or without reviewing the facts. You can appeal by contacting them again, but the forums aren't the place to find resolution.
I haven't had the problem, but I'll shake some branches and see if Treeshark knows anything about this.
We are looking into this. Sadly, I don't have any answers I can share with you. :(
No. You can't transfer characters between accounts.
Nope. The action combat is integral to the TERA experience. Some skills do lock-on, but aiming is a critical skill in the game.

Also, welcome to TERA!
Edited by: Halrath over 1 year ago - Reason: typo
I would start with re-downloading the client. I suggest the direct download or the torrent in the link I gave you. Once you're working with the current client, if you're still having login issues, customer support can help resolve those for you.
They'll need to contact customer service.
That's just live chat support. You can submit a ticket at any time.
Note, EMEGeorge really is George at EME, he's just too hipster to have an EME avatar.
For the record, blocking out names so we can't figure out who's the topic alleviates the callout thread issue.

Also, you're welcome to use the actual report button. CS does look into those, and I like the idea of adding some sort of conduct classification. I'll make that suggestion.
Let me check on this. I'm not aware of any systemic issues delaying delivery of the rewards, but we're still caffeinating.
Archaya on 03/28/2013, 09:27 AM - view
I'd say 500k+ or more.

Reason being is that you can easily spend well over 60k just on getting an item enchanted, rerolling stats, etc. Not to mention getting that item.


That's why when I shop, I use the TERA Express Card. Accepted at fine merchants around the Dream.
This is the crappiest thread today. ;)
Edited by: Halrath over 1 year ago - Reason: typo
Sending you a PM Hakaishin.
LOL - The code hunt is over. No more Illuminati-decoding of blue posts.
Ippiki on 03/28/2013, 09:38 AM - view
If you find you can't report a player because they are not on your server you can simply make a character on that server and report them via that character.

My question to GMs is, if that character has not had discourse with the offending player, is the report still taken seriously?

Because I do this often.


We totally take them serious, but I can see where it would be hard for CS to track down the problem if Level 1 Bob.teh.Lancer complains about some guy in ToT or whatnot. I'll also suggest a comments field so players can provide some context to their report.
The game is rated Mature. The forums are rated PG. No panty shots.
This looks fantastic. Way to organize something like this!
July 13th - Barbershop Music Appreciation Day sounds like a GREAT fit for a caiman egg hunt.
A good place for a list/thread of such locations would be the Art & Media forum. I'd love to see what you guys find.
There are other threads on this, so I'm locking this one down.
Edited by: Halrath over 1 year ago - Reason: Fixed typo.
There will be more codes today. And, no, they are not just "5-10" redeems per code. Stay frosty, my friends.
Guykun on 03/27/2013, 09:35 AM - view
Please don't torment us so with 4-word combinations


I wouldn't do that.
There are other threads on this, so I'm locking this down.
While I like the idea, and think its implementation would be good both for the community and role-players in general, I'm saddened by the necromancy involved here because necro threads are bad, mmkay?

Also, people would totally get married in the Velika tavern. It'd be the Las Vegas of TERA!

This code has now been redeemed by the maximum amount of people! Best of luck finding the next one.
Edited by: Halrath over 1 year ago - Reason: Updated.
Devtracker is an evil thing. Sorry, Fiiver.
As Wallypark posted earlier:

"[UPDATE] Hey folks, the level 30's and 40's should have gotten your items already. 50's and 60's will see them in the next couple of hours.

Thanks for your patience!!"
Edited by: WallyPark about 1 hour ago
Lagging on 03/27/2013, 10:56 AM - view
Emia on 03/27/2013, 10:40 AM
How? When? Where? are we going to know if there is a code or whatsoever? Is it only going to be in this thread?


yea only this thread..


Definitely can appear anywhere. Not just this thread. No codes in any of this post. Save you a trip.
We won't troll you by saying "there are no codes" and then dropping in a code because we're not jerkfaceish.
Edited by: Halrath over 1 year ago - Reason: No codes in this either.
Minea did let people know yesterday. And the codes are still ongoing for today.
As Knoxxer the all-powerful posted elsewhere, the publishers won't all follow the same content release schedule. We'll release stuff EU won't, and vice-versa. Doesn't mean we won't get the same content at some point, merely that we follow a different path. There won't be any substantive gaps in content. Everyone will get sparklecornies if that's their wish, but no baraka tutus for me. /sob

This code has now been redeemed by the maximum amount of people! Best of luck finding the next one!
Edited by: Halrath over 1 year ago - Reason: Updated information.
Woooo, 15 minutes! That one lasted a while!
rexoe on 03/27/2013, 12:25 PM - view
can gms add what was the code so we can have an idea for the next one maybe


We make them up for each post. There's no consistent pattern or tactic.
It's only for one character.

Quoted from the original event:

"TERA’s “No Sleep ‘til 60!” challenge encourages players to level through a world of true action combat, with special prizes for those who reach level 30, 40, 50, or 60. To enter, all you have to do is log in and level up!

The event will help you and your friends get ready for TERA’s exciting endgame, and is open to anyone with an active account. The challenge runs from 12:01 a.m. PDT, March 12 to 11:59 p.m. PDT, March 25. We'll check your progress after the event.

Here’s what you’ll get for your highest-level character:"

Emphasis added. Hope that clarifies things.
Okay. I appreciate everyone's perspectives, but this is getting personal and it shouldn't.

[STAKED]
Our support section has this guide that will can help troubleshoot issues like these.

No code, guys.
There were several.
Codes won't appear in quotes.
The rewards show up in your item claim. Make sure you log all the way out (launcher too!) if you're not seeing them in there.
Congratulations on reaching 60! Looking fly and spry!

I'm kind of jealous. My main needs the kind of dedication you've got. Must level to 60. Sleep simply must wait. My hat's off to you!


This code has now been redeemed by the maximum amount of people! Best of luck finding the next one.
Edited by: Halrath over 1 year ago - Reason: Updated info.
lookingflyandspry
Such a beautiful dream.
Nice video. Good job. End of thread.
[Final Update]
All items have now been delivered for all tiers for the event.

There seems to be some confusion over the details, so here they are.

1. Rewards do not stack. So if you have a level 60, a level 50, and a level 40, you will only get the Level 60 rewards. If you have 3 level 60's, you will only get 1 set of level 60 rewards.

2. Items will be redeemed in-game in Item Claim. If you have more than 1 game account associated, you may have to look in the "Unredeemed Codes" section of account.enmasse.com. This will not be most users.
Edited by: Treeshark over 1 year ago
Treeshark address this in this thread.

Locking duplicate down.
There are other threads on this, so I'm locking this down.
I should really get out to one of these. Celestial Hills throws some great events, plus what happens in Castanica stays in Castanica, right?


This code has now been redeemed by the maximum amount of people! Best of luck finding the next one!
Edited by: Halrath over 1 year ago - Reason: Updated info.
Another code gone! Wow!
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