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Solomon suggested a couple of things, namely try clearing your browser cache and trying a different browser. See if you get the same result.

If neither of those get you where you need to go, I suggest you file a ticket so customer service can troubleshoot the matter with you.
You'll need to contact customer support, PZN. The forums can't help you resolve this.
And then we moved on with our lives and anime viewing.

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Okay. Name calling and capslock? Totally time for a stake...

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Bump posts are against the TERA Forum Rules.
Bump posts are against the TERA Forum Rules. The next one gets a lock.

If your updates aren't meaningful, they aren't necessary.
I asked our QA team to investigate this. It's not an issue we've been able to reproduce, but we'll look into it.
This sounds client-side to me. I suggest this diagnostic tool to get a handle on where the problems are coming from.
Okay. With the duplicate links of our duplicate links, I think the thread has run its course.

Good effort and concern for the community. Glad this problem had so many solutions.
Unfortunately, at the moment there's not much. I have requested additional report functionality to cover cross-server reporting and such, and I think that'll go a long way towards fixing this inactivity.
Ouch. The necro. It buuuurns.

This guide should answer your questions.
- view
ch' at='04/08/2013, 08:23 AM'] Minazuki on 04/08/2013, 07:02 AM
If you need gold for buying off gear/mats on broker...I would suggest not to farm at the beginning
As Pocke[filtered]ch said....it all about time.


LOL, WTF? The part of my name is filtered? /Facepalm


Because you're naughty. Or something. *rages at filter algorithm*
I'm sorry about the delay and hassle. We're aware that some transactions are held up and WallyPark will save the day. He'll be all over this issue today.
Sorry about this interruption, folks. It's not intentional and the good news is that WallyPark is tackling this issue today.
No. It's always been bound to the UUID. That's by design. The name is just for your convenience.
Weekends are commonly busy time from brokers in any MMO, just like weekends are the high volume shopping days in the real world. People get a large chunk of time, they get serious about purchases, enchants, etc. and go wild at the brokerage.
Kindness on 04/08/2013, 08:51 AM - view
Adaryn on 04/08/2013, 03:59 AM
You do realize this thread is a year old right? :P


No, I'm fairly certain most of them don't.

This has probably got to be one of the most sucessful necro's I've ever seen.


Threadhotep has risen...
I'm sure it is. The refund would be processed by customer service, so you just need to open a ticket.
Oh, well, since Naoto completed the ritual...


Naw. This discussion went on long enough to make me believe in life after death. THIS TIME.
Edited by: Halrath over 1 year ago
All right, let's not do this. Question asked and answered both succinctly and in greater detail. Let's move on.
This is a good time to remind everyone to keep the comments clean, classy, and constructive. Trolls and flamebaiters, reply at your peril.
Discussing modifying the client is against the TERA Forum Rules. It is not overlooked.

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Bumps are against the TERA Forum Rules.

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Yes, if you contact our support team, and file a ticket, they'll process a refund and get you sorted out.
Meanwhile, on our support site...
KittenStar on 04/08/2013, 05:26 PM - view
1. Sheep. Because sheep.
2. I found him on the ground, thus he became mine. Because sheep.


Epic. This is like Hemingway's shortest story epic. Because sheep.
Edited by: Halrath over 1 year ago - Reason: Typo.
Darlingchan on 04/08/2013, 12:08 PM - view
@Halrath- If the forums aren't rated M then why do they require you to enter your birth date before going on the site?

I opened up google chrome, entered a birthdate that would make me less then 18 years of age, and it said: "This content is not available to you at this time"

Why are mods so misinformed?


We're not misinformed. We're the arbiters and our decisions aren't up for debate.
Segar on 04/06/2013, 08:14 PM - view


Hi Welcome to Tera,

Heres a few things you should know about Who does what here.

K-Tera = Main dev team. (This is where all the content and stuff comes from.)
They make it in korea, Test it, Translate it for every other version of Tera.
Such as NA, EU, Jap etc.

After they're done, the will ship it out to the other locals that I listed above this.

EME = Localzation for Tera online.
These fine folks depend on if and when BHS (k-tera devs) will finish working on the
build for the NA version of Tera. When it gets here they get started on doing a final check
on it all before bringing it to testing, then Quailty control, then to you and me.

I'm sorry you dont like how NA is abit behind on patches, but like I said. BHS is the one
who makes it decides WHEN to ship it out. So sit down, Login, and enjoy tera.
Because when it comes. baby it comes in jo face. ;3

P.S yes, they read the forums just like very one else.


Segar did an EXCELLENT job of nutshelling the process of how a bill becomes a law in TERA's NA market. I'll elaborate a bit further...

First, we have to actually get the build from Korea. Then the Ops team gets it onto a server so we can actually see it. At that point, we can take a look at the files and see that what we got equals what we expected to see. This part alone takes time.

Then the writing team goes to work. They've got to look at every single item, creature, NPC, quest, dialog, and cutscene. They'll have to rename new creatures and items, verify that changed creatures and items work as intended, and that the quests and events flow the way we want. This takes more time. All of THAT work then gets edited, may get revised, rechecked, etc. More time.

THEN our hard-working QA team gets it all. They go through everything to verify that it works, that there are no bugs, that killing a level 3 terron doesn't accidentally drop T14 gear, etc. Any bugs found get kicked back for fixing, editing, and reintegration and testing. MOAR TIME.

After all of that, it goes back to Ops who verify the final build, pray nothing new comes in at the last minute, and deploy it.

And that's just work on new builds. Each of those teams works with the live builds and services, too.

In short, it's not a question of "Get files from BHS, drop into server, reboot." There's a lot of things that have to line up and any number of factors can halt or reset that process. It takes time, and we appreciate that waiting isn't fun, but I hope understanding more of the process explains why.
The question was asked, and answered, and the topic has since devolved.

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This guide from our support section should help you out.
Tempest Reach...aw, darn.


I don't get to be a hero.
Sounds like a good adjustment. I'll move this to the Suggestions forum.
No, if you're trying to transfer from CH and having issues, it's more likely a specific condition, such as not meeting the level requirements, having an item on the broker, mail, etc.

This guide from our support section goes into more detail.
Edited by: Halrath over 1 year ago - Reason: Fixed link.
Before I lock this down, I will simply state that neither EME nor TERA have anything against homosexuals. There are gay characters in the game. You can tell from their stories, not from their appearance.

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Okay. This is done.

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Try this, Miranda.
Sucrilhus on 04/06/2013, 10:02 AM - view
Objective rules:

In game - You can speak whatever language you want

In forum - You can only speak english (Unless you're posting in the "Languages" section)



^ These are the rules. In-game languages are flexible, though it's understandable that people get frustrated with communications issues. The forum rules really aren't. It's English, unless you're in the Languages forum.
Those are new servers, and we wanted to give the players time to get leveled, gear up a bit before dumping them in the deep end of the pvp pool. Knoxxer has said their time of isolation is drawing to a close, so their status may change from [Single] to [Mangled and It's Complicated] soon.
Okay. This thread isn't about "Maids, Everywhere!" anymore and is about pricing and content, for which there is already a thread, so I'm going to lock this down and redirect the conversation there.
Roda on 04/05/2013, 08:01 AM - view


I don't see the Amani wearing it as a gesture of subservience, but think about the circumstances that would lead to her wearing one. Maybe a femani got injured in battle and can no longer fight or forge weapons. She would stick around the barracks and tidy things up while the capable soldiers do their jobs. This way she would be keeping the risk of infection at bay, and allowing the fighters more time to fight. So she wouldn't bow, like the Elin servants, but would give off a meaningful nod acknowledging her duty. (And she could still wear it as cutely as the Elin!! DX)
(As well as the castanic wearing it cutely. Castanics don't wear things to activate sex mode. They wear things because they like it.)


/salute

A well thought-out lore explanation? Outstanding!
Please keep the comments on topic and constructive.
There was a good discussion about this yesterday.
The game is M-rated. The forums are not. Life goes on.
Frosting on 04/05/2013, 09:34 AM - view

Elins are a race that people have the option to choose and play. How does that choice affect the character of the person who plays it? People who want to troll and be jerks will do so, regardless of what race they choose. It's discussions like these, that single out and hate on a portion of the playerbase based on the actions of a few, that tears the community apart and feed the trolls. Please, enough of this.


I think Frosting said it best, and this thread has more than run its course.

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To clarify, the most expensive maid bundle is for six items. It's not for one outfit. As for previewing stuff online, that isn't available yet, sorry.
Locking down this duplicate topic.
That thread was locked. The post was edited. Hate posts are wrong. I work as fast as I can.
KDen on 04/05/2013, 10:24 AM - view
Plus a specific quote to what you're replying to will be more effective.


^ This. A thousand times this.
Then you'll get a new atlas, which you can apply to a different character.
Customer support works hard. They blasted through the entire backlog last week and are turning tickets around within the day now. *applauds CS team*

Are you getting the same error message as in the OP's post?
While we have heard of isolated instances of ping issues, we're not seeing anything systemic or consistent. I suggest filing a ticket with CS so we can help troubleshoot it and identify the culprit.
Or people who bought the collector's edition.
Okay. There's a lot of strong feelings about this, but no one is saying anything new now. This thread has run its course, so I'm locking it down. I, and the rest of the EME team take these comments seriously. For now, though, let's move on with our weekend.
Posts intended for dramatic effect are against the TERA forum rules.
If you're done talking about the topic, I'll lock this down. If you're not, get back on-topic.
Race change vouchers let you pick the gender (when applicable) of the race you're changing to.
I've asked for an update on this.

**Update**

We're not seeing a server or network cause that might explain these, nor are we seeing a large spike in the reports. One of the CS supervisors suggested filing tickets so we can isolate the causal agent and nuke it.
Edited by: Halrath over 1 year ago - Reason: Updated information.
Moved to Suggestions forum.
I spoke to Solomon and WallyPark about this. At this time, 3-D Secure is not supported by our billing provider. I don't have any information on why that is or if it will change.

Sorry.
Naoto on 04/04/2013, 06:29 AM - view
uhm... i do not think EME has any say in that... but I guess they could at least tell the Eastern branch that we are very much interested in such.

EME when you read this no matter how trivial this might seem! we would love this... even if its very minor. Being able to feel a little more unique would be nice


I hear you. I, too, want to be unique like everyone else. :) Consider the word passed.
Edited by: Halrath over 1 year ago - Reason: Added words and letters and stuff.
And there's other threads on this. The maid outfits will be here.
We're short on Marmite, but long on enthusiasm! Welcome aboard!
There's no firm update/timeline right now. That's a major content update and it IS coming, but no specifics.
Are you getting a specific error message? Can you give more details?
You might try this or this to troubleshoot the issue.
Okay...break for lunch. And other topics.

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There's no timeline on the unicorns. At some point in the future, you'll get your shot at a sparklecorny.
Ops says we don't see any indicators about why you two can't connect. If those two troubleshooting links, didn't resolve this, you'll need to work with customer service to sort this out.
Leonas on 04/04/2013, 01:20 PM - view
Oh what the hell, there is a server wide message for opening any of the maid cosmetics from a loot box?

Really?


Yeah, that wasn't intended. We'll remove that in next Tuesday's maintenance.
It may take a few moments, but it will appear in your item claim.
Yes. No. Probably.
The support section covers this. Give this guide a try.
We have other topics covering this, so I'm locking this down.
We've already said the pets will come after the maid outfits. That's all we have to say right now.
Sending you a PM on this.
TwilightAngel09 on 04/04/2013, 02:53 PM - view
Well EME even said the spam from the Maid box's are a bug that should be fixed by Tuesday with maint unless enough people complain about it they might do it sooner


It won't be sooner. It will be in with the Tuesday maintenance. And we ARE sorry about the announcements. We didn't mean for them to be implemented.
Rhapsodical, we suggested he try a different browser and CS added that clearing the cache can help with this, too.
Please keep the discussion clean and constructive. Personal attacks will earn you time away from the forums. That is all.
Edited by: Halrath over 1 year ago - Reason: Emphasis.
Locking duplicate topic. Redirect to here.
The new weapons skins are coming, but our content schedule isn't the same as KTERA or the EU. Believe me, I want that scythe in the worst way...
The support site has a guide for this very issue.
Stop flaming people on the forums. That's what private messages and whisper is for.

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Bump posts are against the TERA Forum Rules. Please abandon that practice.
Moving this to the Suggestions forum as we lack a WTB section.
Obvious troll is obvious.

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Giggles and resurrections were had all around. Good times. And now, the rest of your day. Move along.
Callout threads are against the TERA Forum Rules.
Absosmurfly. The support site has this guide to help.
At the moment, yeah, you need to report them via a ticket. I've requested additional functionality to handle cross-server reporting.
This troubleshooting guide almost always clears up these errors. If you run through ALL of it (no skipping steps) and you're still experiencing this, I'd like to get some more details.
I'll look into this. Maybe shake some branches and see if Treeshark knows what's up.
Our support section has this guide to help you out.
Edited by: Halrath over 1 year ago - Reason: Typo
Try following the reset password link on the launcher and changing it. I sometimes have to do this after a new password, type it in one finger at a time, hunt and peck-style, just to make certain I don't fumble-finger it.

After that, you have to contact customer service to help you resolve this.

**If you don't see a "remember username" function, you're looking at an older version of the client. Might want make certain you got it from our repositories.
Edited by: Halrath over 1 year ago - Reason: Updated info.
*waves* Hi, Mystel!
CS does not make such decisions lightly, or without reviewing the facts. You can appeal by contacting them again, but the forums aren't the place to find resolution.
I haven't had the problem, but I'll shake some branches and see if Treeshark knows anything about this.
We are looking into this. Sadly, I don't have any answers I can share with you. :(
No. You can't transfer characters between accounts.
Nope. The action combat is integral to the TERA experience. Some skills do lock-on, but aiming is a critical skill in the game.

Also, welcome to TERA!
Edited by: Halrath over 1 year ago - Reason: typo
I would start with re-downloading the client. I suggest the direct download or the torrent in the link I gave you. Once you're working with the current client, if you're still having login issues, customer support can help resolve those for you.
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