TERA Online dev tracker
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Denommenator on 09/11/2015, 05:18 PM - view


Bamarama Diamond Matches

Q: Diamond matches are no longer featured as part of Bamarama? Will these return to the event?

We are testing a fix internally that should hopefully see diamond matches returned to Bamarama very soon. If all goes well, we will deploy the fix during our next maintenance



This will be fixed following tomorrow's maintenance.
kaeyre on 09/12/2015, 09:45 PM - view
do you have an ETA for the new costumes? lately we have been getting costumes really shortly after ktera. im sorry for my impatience i just wanna know how much time i have to save up !


Within the next couple weeks if all goes to plan.
The Level 60 Scroll is now back in the in-game store. While the product was available on the web, it (for some reason) wasn't properly assigned to a product category which is why it didn't appear in the in-game store.

You can now find it again under the "Account Services" category.

Thanks for the heads up!
Hi all,

Please follow the forum rules and stop the personal attacks. If attacks continue, the thread will be locked.
Hi all,

Please follow the forum rules and don't make personal attacks. If this continues we will be forced to lock the thread.
1. Avoid being overly dramatic and non-constructive content.
2. Avoid generalizing the entire community or groups of people. The same goes for insulting others.
3. If someone is being harassed, make sure to reach our to the staff members by reporting so that we can take the appropriate moderation action. (Just being downvoted is not a harassment.)
4. If you have questions on moderation, PM the staff directly.
5. "Inb4lock" stuff is against the forum rules.
6. Creating/using an alternate forum account is against the forum rules.
If you see suspicious behavior in game, please report the player with as much information as possible (screenshots, videos, character/server name, match time, etc.). Thank you.
We don't have an ETA for the brawler class yet, but we will be sure to share more information as they become available.
This is a known bug that we're going to fix in mid-September (hopefully next week or so). Sorry about that.
Denommenator wanted to give it a go since he'll be more active on the forums! :D

I really like his style of writing. :)
We're testing a fix. Please see Denommenator's answer here.

(There is no need to create a new thread when there is already an active discussion on the same topic.)
We're testing a fix. Please see Denommenator's answer here. :(
Denommenator on 09/11/2015, 01:50 PM
Unfortunately, a bug is preventing us from adding the new items to the dressing room. It should hopefully be fixed soon (sometime next week).

:)
Hey all! This is Denommenator, one of the Senior Producers here at EME! With Minea soon departing, I'm taking a crack at stuff of the week...this week. Here we go!

Producer Letter

Treeshark released his end-of-summer/fall producer letter which promised future improvements to open world gold drops and end-game instance rewards, as well as teased upcoming content including the new character creation interface and starting island, the first community-designed costume set and, of course, the highly-anticipated new melee class, the Brawler!

Phew! That was a mouthful!

Read the producer letter here.

Game Freeze Issue

The nagging issue of game client freezing/stutter caused by conflicts with Microsoft Security Essentials and Windows Defender continues to persist. The good news is that Bluehole is actively working with Microsoft on the issue and we can hopefully expect a fix soon. This has been a very difficult issue to lockdown, so we greatly appreciate your patience and willingness to troubleshoot the issue while we’ve pursued a fix.

View the most common troubleshooting steps here.

Bamarama Diamond Matches

Q: Q: Diamond matches are no longer featured as part of Bamarama? Will these return to the event?

We are testing a fix internally that should hopefully see diamond matches returned to Bamarama very soon. If all goes well, we will deploy the fix during our next maintenance

Loot Removal from Lower Level Instances When Playing with Higher-Level Player

Q: Recently loot was changed so that nothing drops from instance dungeons when the character is outside of a specific level range. This is making things a lot more difficult to help friends or farm items for your alts. Can this be reverted?

We have brought this up to the developer based on the community’s feedback.

Minea’s Departure

Your long-time community manager and our dear friend and colleague Minea is departing EME to travel the world! Join me in saying goodbye and thank you for her many years of hard work on TERA.

Wish her well here.

Not only that, but your TERA Producer, Treeshark, recently got married is headed off on his honeymoon for the next few weeks!

Congratulate him in the in the producer letter thread here.

That means you’re stuck with me, Denommenator, for the next little while. I've got some big shoes to fill but I’ll try my best to keep things running smoothly. Wish me luck and thanks for the warm welcome!

----------------

Previous weeks:

09/04/15
08/28/15
08/21/15
8/14/15
8/7/15
7/31/15
7/24/15
Beckiboo on 09/11/2015, 12:59 PM - view
Is wings. Not wings on my character's head, not batwings, just some amazing feathery wings as a back piece with a choice of white or black, maybe more colors but if just black and white were brought in i'd be so happy. Animated would be a bonus but not crucial. I can't believe we don't have these in game already!


I have a feeling your patience will soon be rewarded.
ToytheElin on 09/11/2015, 01:40 PM - view
No dressing room? D:


Unfortunately, a bug is preventing us from adding the new items to the dressing room. It should hopefully be fixed soon (sometime next week).
This is awesome! Be sure to tweet at us (@TERAonline) so we can give you a reweet when you're going live :)

Can't wait to see the next round of matches.


We've added five new animated accessories: pinwheel headband, flower pinwheel, googly eyes, hypno eyes, and bubble bubble! Use them to anger your enemies, to make sure your group pays attention to you, or to cheer on your favorite in the Bamarama! And that’s just off the top of our heads!

You can acquire any one of these hypnotic headpieces randomly in the Headband Hairstyle Box, or collect all five at once in the Heads Up! bundle. Both options are available now in the
This was a bug that we fixed 1-2 days ago. Sorry about that. xD

(No current plans for a new forums, I'm afraid.)
We're looking into it.


(I'd love to see everyone avoiding minimal or no content posts like requested in the forum rules... :( )
Thanks Ark! Be nice to Denommenator while I'm away, he needs to be in one piece by the time I get back!
We don't have an ETA yet, but I'm sure there will be many announcements along the way since a new class is always exciting. :)
Thank you, Ark!

It really warms my heart when someone goes out of their way to show kindness towards other members of the community, including the staff here at En Masse. (They're people too! :D)

You gave me an idea. I'm going to start calling the new Mrs. Treeshark "Flowershark". <3
Hi Toizu,

Please try the steps in the FAQ Kitcalie linked. You may have a corrupt game file from the update, so I recommend starting with running repair.

If the issue continues please contact support so the GMs can help!
BioIllusion on 09/10/2015, 02:50 PM - view
this is a sad day for tera, the only 2 nice people in this company are gone.


*ahem*
- view
You can be Thorin and Harmonia can be the handkerchief I forget. :D


Don't forget meeeeeee, Minea! :(

Thank you all for the kind words. I'm at this weird stage where I am happy and sad at the same time for the same reason, but I'll still be around in TERA and on Twitter.

DeliciousMami on 09/10/2015, 03:37 PM - view
BILBO NO! I mean MINEA NO!



You've killed me. :{

However, it was a fine adventure we had. :{

You can be Thorin and Harmonia can be the handkerchief I forget. :D
Welcome to TERA, xKeegan!

Sorry to hear you're having download issues, but the suggestions here are absolutely true: we no longer support HappyCloud downloads, and you should use the direct download instead, or install TERA through Steam.

If you have any other tech issues with your install, our support team is also available to help: http://support.enmasse.com/tera

PS: I have to admit that I lol'ed at "the unhappy cloud" in the title.
Hi Chaser,

Purchasing issues cannot be discussed publicly due to their confidential nature so I will be locking this thread. Incomplete or pending transactions cannot be refunded because funds have not been received. Our support team can only assist with refunds when a transaction has been completed.

I know these types of issues can be extremely frustrating, but please avoid call-outs on the fourms.

Please contact your financial institution to resolve this issue, and if you have any additional issues with these purchases continue to work privately with the GMs assisting you.
The reason behind my decision is explained in the post, guys. Let's not spread a false rumor.

It was so hard to decide to leave, I literally waited till the very last day. I'm flying out on the next day, 9/15. >_<
This was a bug that we fixed, sorry about that. xD
This should be resolved now. :)
Dear Community,

Today I want to share with you the most difficult decision I have ever made – to take an opportunity to travel abroad and leave En Masse as of September 14.

I made this personal choice to spend more time with my family who have been traveling abroad for work, and to pursue the dream of international travel. While I am wildly excited about getting a once-in-a-lifetime opportunity like this to visit Europe, the decision had to be made almost immediately to accommodate the travel schedule. And it simply wouldn’t be fair for me to suddenly take such long and frequent breaks away from the game, En Masse teams, and most of all, the TERA community.

I joined En Masse in February 2010 in the role of a Production Assistant/Translator to help the communication between Bluehole and En Masse, and it was during the closed beta tests in early 2012 that I became the Community Manager. Seeing everyone rushing in when the servers opened and watching the Primes get their titles are some of the things I remember, but what I felt during those days can be best described as a whirlwind of happiness despite the long hours in the office. The last five and half years I’ve spent at En Masse with you definitely have been the most exhilarating and rewarding time of my life, not to mention that I got to follow my passion for games and working in the game industry.

TERA is a living and breathing game that is always changing, and we have a lot of exciting stuff coming. As mentioned in the latest Producer’s Letter, we will see the instance dungeon and gold drop improvements soon, which are based on our community’s feedback. We also have new content to look forward to, including the changes in the beginning island and the new class, Brawler! I will be enjoying these as a player, and I hope to run into you on CH or HW sometime when I'm back home. :)

I myself am in a bit of shock at how fast the days are passing by, but I am happy that the TERA community will be in the hands of those who are committed to TERA. The En Masse team will step up to make sure that we communicate directly with you. In addition to continuing the Stuff of the Week, you will see more of Denommenator, Treeshark(after his honeymoon, of course), Harmonia and other staff on the forums, and we are looking for a Community Team Lead for our community.

I will treasure the fun we had, but my fondest memories will always be of you all - the TeamSpeak piano concert in Bastion, TERA rap battle in a guild voice chat, telling scary stories outside of the Eldritch Academy during Halloween, meeting you in person at PAX East & Prime, and talking to you about random stuff in game or on the forums. TERA may be just a game, but I love that I was able to connect with you as a person through TERA, even just for that moment.

Thank you all for being a part of TERA, and a part of my life.


Always,
Catherine “Minea” Park

P.S.: For those who wish to keep in touch, here is my Twitter.

It's working fine for me but we're looking into it nonetheless. Thank you. :)
We'll have the animated head accessories tomorrow.
Added that too. Thank you for being very helpful. <3


With summer almost over, we thought you might like even more reasons to play TERA. Specifically, our fall festival lineup, including Bamarama, Rootstock, and Pond Faire.

Starting Thursday, September 10 following maintenance, and running until maintenance on Tuesday, September 29, TERA's trio of festive festivals are back for your gaming enjoyment.
Bamarama


At specific times during the day, the BAMs come out to play! Talk to Lein (just west of the Rootstock fairground, at the entrance to the arena), and place wagers on which of two BAMs will win in a head-to-head match up. Start by purchasing golden tickets from Teena, Tayana, or Linu (the Bamarama bookies), then place your bets with them. If your BAM wins, you'll get a piece of the purse, via parcel post: more golden tickets, which you can sell back to the bookies when you're ready to cash out! (You can also get golden tickets by completing Rootstock daily quests.)

Golden Ticket events occur every ten minutes, until ten minutes before the hour, when Bamarama hosts a special Diamond Ticket event! Diamond Tickets up the betting amount, so even if you can't make it to the other matches, be sure to be on hand at ten 'til!
Rootstock


Just outside the Bamarama arena, the Freeholds' annual winter harvest festival is going on! The return of Rootstock brings back such events as Kick-Bale, the Pigling Rodeo, Rootstock quests, food, drink, and a whole festival worth of daily event quests!
Pond Faire


Players of level 18 and higher can join in the festivities as baba (baby) tuwangis turn seven years old. Play Drum Away and Hide & Seek, participate in daily quests, and just soak in the heady atmosphere of the Tuwangi Mire!
I am not aware of a production point cost change or a plan in the future. (I also remember us having issues with server stability with event item gathering bots that we had to fix during a previous event.) Not yielding more materials is due to them being the event gatherables - at least this is how I understand it. (I don't think the patch notes were specifically addressing event gatherables.) :(:(:(

We have already forwarded our community's feedback on Dreamstorm and heard back that Bluehole will take them for future consideration. Gridiron feedback was also forwarded.
TL;DR of the thread from the way I see it:

1. It's nice to make an effort to improve one's gameplay in an MMO where people count on you.
2. It's nice to make an effort to guide others who are new to the game in a friendly and welcoming manner.

I know things aren't as clean cut as above, but let's stick to these and we won't have regrets.

Love you all. <3
We're on it, thank you! :)
Could you try the suggestions listed in our FAQ on this topic?
Logged as a bug.

Thank you for letting us know, msoltyspl. ^^
The TERA servers and stores are back! I see folks logged in. :)

Yuul on 09/10/2015, 09:27 AM - view
Now we're talking. Wasps are much worse than regular ol' bees.
Although I am not too afraid of wasps either. I was stung only once and it didn't even do anything much. It hurt a little for half an hour and then it was gone. No swollen bits on my skin or anything.

I think we found your super power.
Bees in your room sound terrifying.. How are you holding up?? All bugs should stay outside and away. xD
Samariukas on 09/10/2015, 09:05 AM - view
Server and Store Maintenance...
Is this the reason, why my EMP is 0 right now?(Because I know I had 290 left)

Yes, right now it shows that I have 0 and I have mannnnny EMP's (that I can't spend since it's a GM account). :P

Lamb bulgogis! You are making me want to cook bulgogi in real life!
Edited by: Minea 1 minute ago
(I'm going to move this to Art & Media since even a story seems to be a better fit for the subforums than a General Discussions area.

The idea sounds really fun, good luck! :D

(Also a general reminder that using real money is not permitted for fan created materials. But I'm sure you knew from other posts. :) )
As much as I want to get them for my male castanic, not this week, I'm afraid! xD
I haven't gotten to do maintenance hangout threads lately but since we do have a bit of extra time today, so we can just chat a bit here. :)

I've been craving scones lately. Not the sweet kind, but a plain one. A scone with coffee or tea sounds really good for breakfast.

We're extending the maintenance by 30 minutes and will keep everyone updated in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/91015-Server-and-Store-Maintenanced-Extended
Good morning!

We are going to extend the server and web store maintenance by 30 minutes, with the maintenance scheduled to end at 9:30 a.m. PDT.

We will continue to use this forum thread to update everyone.

(It's about 8:40 a.m. PDT now, so the maintenance will continue for another 50 minutes or so.)
Some of the hastags from KTERA include: #campus #orautumnbaseball #dyeable #tartanpattern #rockchic #chicgirl #rockspirit
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, Rootstock/Pond Faire/Bamarama will start and the 5-person queue for Corsair's Stronghold will be back.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 10.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, Rootstock/Pond Faire/Bamarama will start and the 5-person queue for Corsair's Stronghold will be back.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 10.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Kiracubed on 09/09/2015, 02:26 PM - view
is it possible to then have that character merged into their main account?

This is not possible. :(

For in-game events, we have Rootstock/Pond Faire/Bamarama starting tomorrow and we'll have Halloween stuff after that.

(I wanted the new class name to be "puncher". :P)
The 5-person queue for Corsair's Stronghold will be back with tomorrow's maintenance. While this queue isn't perfect, the desire to play with friends/guildies is something that we understand and want to encourage.
More information on these topics can be found in the latest Producer Letter.


Greetings TERA Citizens!

My name is Patrick "Treeshark" Sun, and I’m here to talk about the current state of TERA and to look ahead at what's to come.

Current State of the Game

Recent patches have brought us the Dreamstorm, new BuddyUp Program, Dressing Room, and Gridiron battleground.Unfortunately they have also brought with them several changes that we hope to address with upcoming patches.

- Gold drops were severely altered to combat botting in other TERA regions.We do a pretty good job of combatting botting here, so these changes are not necessarily the best for our community.I’m happy to report that we will be reverting as many of these changes as possible to get things back to the way they were.
- Dungeon drops also need to be improved, and we are currently discussing what changes we will be implementing to the dungeons to improve them.We have a good amount of information from the last time we did this, and will be using this as a guideline to the new improvements.In the past, we have made changes ourselves to help improve areas like this in TERA. However, we’ve noticed that this has caused problems, both in how we maintain these updates and how they impact the actual game.Because of this, Bluehole has agreed to make these changes directly in the game build.Getting these changes will take longer, but it will be better for the game in the long run.This method will help us streamline our process and create a more stable build with fewer inconsistencies going forward. We are working with Bluehole to get this build and to test it as soon as possible, and will provide regular updates about our progress.
- Lagging/freezing issues that have cropped up recently are being diligently investigated. This has been a very difficult problem because of the complexities involved with the recent changes in a third-party company's software. Even within our office we saw that game performance changed daily, playing normally one day and then encountering the issue the next. While we do not have a full resolution yet, we are working with Bluehole and Microsoft on a solution.More information on this can be found here.

On the Horizon

On the upcoming slate for TERA, we have quite a bit in store.
- Bluehole has long been wanting to improve the starting experience for TERA, and it will finally arrive! A new character creation and character selection screen, as well as a new beginning island to replace the Island of Dawn is arriving in October.It’ll present all our players with a new introduction to TERA, and feature a story about the giant tree towering over the island!
- Also arriving in October will be our first North American community designed costume set! We were amazed at the entries we received, and cannot wait to unveil this set to celebrate Halloween in TERA.
- Next up, we will be getting a new class: the Brawler - a melee tank that uses her fists. The brawler will be a human female class that starts at level 1.Her primary weapon will be her powerfists – powered gauntlets to help her dish the damage and attract all the danger nearby.Coming along with the brawler will be a new set of top gear, which will combine PvE and PvP sets into a unified set of gear for players to use.There will be a lot more information on the Brawler in the coming months, so be on the lookout!

Lastly, I’d like to introduce Matt "Denommenator" Denomme to the TERA team as Senior Producer.Matt has been working at En Masse since February 2012 and has worked on TERA through its initial launch and the free-to-play transition. He then moved to the role of a producer on En Masse’s Zombies Monsters Robots, before recently re-joining the TERA team in May to lend support with the Steam launch. He has been working behind the scenes on TERA ever since.

With the recent changes in the Community team affecting our Twitch streams, both Denommenator and I will be increasing our presence on the forums to communicate directly with you.He will be especially active on the forums in the next few weeks while I am away overseas on my honeymoon.

PEACE-

Treeshark out.
Edited by: Harmonia 2 minutes ago
Cute video!

This reminds me of my favorite slayer popo video! :D
This type of behavior is not tolerated in TERA. If you see offensive/inappropriate chat, please report it so that we can review the content and take action. Thank you.
It was our bad this morning, we'll do better about getting the in-game maintenance messages out, sorry. :(
Hello folks,

Please see this week's topics:

Game Improvements - Gold Drops and Max Level Dungeon Loot

Q: Are there updates on increasing the rewards in max level instance dungeons and the gold drops in game?

We are well aware of the community feedback on these issues and are making progress with the game’s developers on improving the situation around both these issues. In short, yes you can expect improvements in both regards. We hope to have an update for you sooner rather than later.

TERA Loading Issues or Seeing Consistent Game Freeze

Q: Some players are still experiencing the game freeze/performance issues. Is there a progress or a suggestion on improving this issue?

Unfortunately, this is a difficult issue to resolve as it appears to stem from conflicts with Microsoft Security Essentials and Windows Defender. En Masse Entertainment is working closely with the Bluehole to resolve this issue and both teams consider it of the highest priority. Some progress has been made in investigating the issue but no solution has yet been found. We will provide continued updates on this issue as we have them.

In the meantime, please consult our news post on the issue for potential solutions. If the troubleshooting steps detailed in that news post do not work for you, it would be extremely helpful to us if you posted some details surrounding the issues you’re experiencing and your current PC setup (operating system, antivirus program, etc.)

Dreamstorm Experience

Q: Are there plans to improve the Dreamstorm experience for the healing classes?

At this time, there are no plans to changes planned for the Dreamstorm system, though we’ve passed our community's feedback to the developer for future consideration.

Rootstock, Pond Faire and Bamarama

Q: When will we be seeing Rootstock/Pond Faire/Bamarama back in game?

We have these events planned on the calendar and you can look forward to them starting soon. Stay tuned! :)

BuddyUp Program Reward: Midnight Party Dress

Q: The Moonlight party dress box from the BuddyUp Program rewards currently gives an incorrect item.

This is a bug that will be fixed in mid-September. The fix will be automatic and there is no action required on your part.

Agnitor Reputation NPC

Q: The Agnitor reputation NPC was removed with the Storm Season patch. Will it come back?

This NPC was removed without our knowledge in the Storm Season patch. We are currently exploring the possibility of having it added it back.

----------------

Previous weeks:

8/28/15
8/21/15
8/14/15
8/7/15
7/31/15
Edited by: Minea 1 minute ago - Reason: typo :(
Hi Dunsford,

We have never had a policy of only doing certain things in chat, so if you experience that in a ticket, please let me know. Rest assured, we approach every ticket and chat with the attitude that we will address the issue if at all possible.


To get you into that "back to school" mindset, the TERA store is offering school-themed costume bundles, accessories, and accessory bundles at 50 percent off! And to ease you into that back to school mindset, the sale lasts throughout Labor Day weekend, from Friday, September 4 at 11 a.m. PDT until Tuesday, September 8 at 11 a.m. PDT.

Check the post for the full details on which items are on sale, or head on over to the [url=https://store.enmasse.com/tera]store!

Remember, these great sales aren’t going to last forever. You’ve only got until Tuesday, September 8 at 11 a.m. to take advantage of these great deals!
This seems to be a bug, thank you for letting us know. :)
OP, I understand that you wanted to vent about the negative experience and I'm sorry that you ran into rude players. While I really want our community to be good to each other and remember that we are all a part of the TERA community, there will always be good players and bad players.
I appreciate the feedback. Unfortunately, you would need to log in to be able to use the chat function, so it would not be there as an option for folks in your situation who are not able to log in. If you let me know the public ID of your account, I will find your ticket and make sure I get it answered for you right away.
Our goal is to have tickets responded to within 24 hours, but that isn't always possible. Right now we are at about 48 hours, so if you have not already received a response, you should very soon.
I just want to remind everyone to keep it civil and not use personal attacks. If there are specific questions about support, I'll be happy to answer them to the extent I am able.
Customer Support can remove the quest.

We are communicating with the developer to resolve this and other quest related issues.

First the obvious troubleshooting disclaimer:
UI issues occasionally pop up after game updates. The developer recommends players experiencing issues with their UI use the "Reset UI Position" and "Reset UI scale" buttons in Options > UI Settings.

More specifically to your issue, the only way we can reproduce what you are seeing is when we spread our skills out to other Skill Shortcut Trays and flip between them during combat.

Example:
1. Place a set of skills on Tray 1 and another on Tray 2
Tray 1
Tray 2

2. Use the skills on Tray 1 so that they appear on your cooldown bar
3. Switch to Tray 2 and use those skills
4. Now switch between both trays and note the cooldown bar reorganizes and may create skill gaps
Skill Gap

We communicated this issue to the developer Bluehole long before this post. They told us the cooldown bar was only designed to updated off the currently displayed Shortcut Tray. Skills placed on a Tray not displaying or on the extended tray are not tracked.

The dev has not communicated to us any plans to rework this functionality.
Edited by: SingleBear 1 minute ago
Lyanni on 09/03/2015, 05:18 AM - view
"Gather for buffs!" only.
I dont use it as a personal greeting, i use it so the people dont rush when I want to rebuff. :D

This is a brilliant idea!

Also will change my mystics to "Pick up the motes to live. LIVE!" :D
Sorry about the confusion, we'll correct the Welcome Window's information to remove the Icetouch weapon skins.

For the current selection of discounts for Elite Status members, please see this page.
Good morning,

I'd like to keep this off of the Official TERA Forums as Reddit is not En Masse's official channel of communication (we're still around, but we do not own or moderate the subReddit in any way.).

Also, please avoid callouts on the forums as always. Thanks.
Cat! You take that back! I love my characters! :(

Blue, it seems like my sentence is taken out of context. If you look at the whole sentence, it provided a foundation for my comment - "I personally prefer male castanics (*swoon*) and female amani". Meaning, while I personally like those two race/gender combination the best, I still enjoyed seeing the loading screen and the Vine video I linked (that didn't include my favorites). :)
This was confirmed as a bug. >_< We need to get Bluehole's help with this, so the fix will be coming in the next few weeks. (This will be fixed automatically, so there is no action required on your part.) We're sorry about the inconvenience.
I'm afraid Happy Cloud is no longer a supported method of downloading TERA. :(

Could you try downloading from the official website? If you still experience technical issues, please contact our Support Team for personalized technical help.
It's a loading screen with an informative message about the new greeting feature in game. :)



Now, I personally prefer male castanics (*swoon*) and female amani, but it's fun to celebrate other races in TERA too. Like this.
What is this? -_-

It's nice to try to promote GvG/PvP, but let's not do callouts or try to make things personal on the forums. After all, there are the forum rules to follow.

Also if you encounter a suspicious forum account or an offensive forum behavior, please report it so that I can take a look and take the appropriate action.
D:

We're looking into this, I'll reply back with more information, hopefully sometime tomorrow.
Everyone's has been delivered. Please check the Item Claim in game. :)
It was wonderful meeting you all in person. Hope everyone traveled back home safely. :)



And more pictures here!
Every situation could potentially be different, but at least generally speaking what you describe is fine.

(Sorry, currently at 189 new PM's. :( )
They need to be sent as they were not a part of the maintenance procedure, it will take a bit of time.

I will stop by again in this thread when everyone's is delivered, no worries!
(Hi. Please refrain from creating duplicate threads. I have removed all other threads with the same content since this is considered spamming. Let's stick to just one thread. Thanks.)
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Kiracubed on 08/29/2015, 10:15 AM - view
Can I be on "Server A" and that BuddyUp referred friend be on "Server B"?

Both the recruiter and the recruited need to be on the same server. :)
I don't have a update on the max level instance dungeon rewards, but we haven't forgotten. Will update when we more information becomes available.
Hello everyone,

Here are this week's topics:

TERA Loading Issues or Seeing Consistent Game Freeze

This is an ongoing issue that we are working to improve with our developer. This is an issue that is impacting TERA in all regions and is of the highest priority. For the latest update, please see our pinned thread here.

Storm Season

Dreamstorm Availability

We are monitoring server performance during Dreamstorm and will make adjustments to the current schedule according to our data and player demand.

Dreamstorm for Healing Classes

We have proposed some improvements to the system based on player feedback and we will be sure up update everyone with the update.

Missing BuddyUp Program Rewards for Level 65

The Moonlight Party Dress that you receive by choosing this option once reaching level 65 with the BuddyUp Program is currently bugged and does not give the item. This but will be fixed following maintenance on September 1. Those players that have received the boxes thus far will receive a replacement, to be directly delivered to Item Claim. There is no action required on your part.

Rootstock/Pondfaire/Bamarama

Q: Will we get Rootstock/Pondfaire/Bamarama back now that the summer festivals are over?

We're hoping to bring this event back for the Fall season. Stay tuned for more details on this.

Summer Festival and Agnitor Reputation NPC's

We're looking into re-instating these NPC's so that our players can use the tokens/credits they've acquired/saved. We hope to hear back some details soon.

Text Size Change for the Greetings

This is a confirmed bug that will be fixed in an upcoming patch.

----------------

Previous weeks:

8/21/15
8/14/15
8/7/15
7/31/15
7/24/15
Edited by: Minea 2 minutes ago
Thomastic on 08/28/2015, 12:11 PM - view
I'm quite sad you notified us this late; I never had a chance to prepare flight whatsoever from Sweden in two days. Bummer.

Hey, sorry that this was announced so late. Because this is a very casual happy hour event at a bar, we think it'd be most suited for folks who are already in town for PAX Prime or who live in the area. Hopefully we'll get to have you in town next year. :)
CupOf on 08/28/2015, 11:22 AM - view
Just to make sure, I don't need to have a ticket already or pay an entrance fee? I just want to be prepared. I wouldn't want to make the trip for the traffic and scenery.

No badge, ticket, or entrance fee required. :)

You do need to be at least 21 years old or older with valid identification (driver's license, etc.) though.

We will provide a free drink ticket that you can exchange with a drink of your choice, up to $10 value (you can pay for the cost difference if you'd prefer a fancier drink) and some snacks/food will be provided as well (but not individually ordered).
This is really well written, thank you for sharing. I've seen a lot of great feedback on this topic and I personally liked Squishy's (it was in another thread with a lot of pages) and your comparison points quite a bit. We've been aggregating and forwarding our community feedback, and would like to improve the Dreamstorm experience as well.


It also brought back a lot of memories for me, thank you. :) (My palms get sweaty just remembering the times I summoned my group a bit too late.... I felt so bad. And having a raid leader who gave clear POI instructions was so wonderful. *swoon* And a shoutout to all who did the 2 a.m. Nexus on weekends on CH.)
Less than 6 hours away from now! :D


We are still working for improvements on this, we have experienced it within our office too. It also seems to happen on some days and less so on other days on the same computer.. We've been forwarding all of the information we can get and are working with Bluehole. I know it sucks and we absolutely agree, we'll continue using this thread to update everyone.
(Folks, either contribute with a constructive post in a guild recruitment thread or move on to the next topic please. Also a reminder that bumping a thread is against the forum rules. Thanks.)
Hi there!

It's possible the launcher is just checking to see what files you've already acquired and will download those that are missing, so please let the launcher continue running. You may see an increase to the total download time once the file check is complete.

However, if you see the "not enough disk space" error you may just need to run the launcher as an administrator in order to get the game to install to your primary drive.
@Gunning, Congratulations!! We'll drink to that on Friday, even if you can't make it.

@Zok, Free drink/food at a relaxing bar > cake is all I can say! ;_;
Will be fixed on Tuesday.
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