TERA Online dev tracker
Toggle all posts
Updated the original post to add the Headband Hairstyle Box unlock code: headbands4kids
Oh, it's all on target. We received a lot of feedback that the wording was confusing so we reduced it just a bit.
Howdy all,

The 24-hour stream for Extra Life is over, but we're not finished! We're still collecting donations towards Team TERA for Extra Life 2015. We'll be accepting your donations until November 20th, when we start handing out codes and rewards.

Here's a recap and a status. We'll continue to update this post as we reach the threshold goals, and have more dates/times for events and the like.

First, here are the previous posts for Extra Life:

Join EME for Extra Life 25-hour LIvestream for Charity and Extra Life 2015 Update.

Extra Life Team TERA Streamers - List of Extra Life Team TERA streamers!


Rewards!

As a reminder, if you donate anonymously, you must put your character and server name in your public notes to us, so we can find you! We do not have access to your information if you donated anonymously. If you donated anonymously, and have your receipt, please email community@enmasse.com with a screenshot or the receipt so we can get your rewards to you.

If you didn't donate anonymously, you're golden.

Here's how all the rewards work:

Group codes: When we unlock certain levels, we have 1 code which anyone can use. Currently, the only group code we have is for the Sunny Pixel Sunglasses. The code is sunnyday.

Bundle codes: We had bundle codes, which we gave out to folks who were in our chat room. We also gave bundle codes to the Team TERA streamers, to hand out to their viewers in their chat rooms. If you received one of these codes, you just need to go to Account Settings, and then click on Enter Code. Just pop it in there and hit submit.

Donation Rewards: If you donated $25+, or $50+, we will be awarding you the items under Donation Rewards. You'll get a notification from us with the info. If you were a member of Team TERA and received $50+, we'll also be notifying you with your rewards.

Raffles for items: For some of our threshold goals, we will be picking winners from all people who donated to EME during Extra Life. We will contact you with the code for these items.

The raffles will take place on Friday, November 20th, once all donations are in. You can still unlock more rewards by encouraging others to donate to EME on Extra Life.

Donation Rewards - All who donate to EME will receive the following:

Donate $25 or more:
-Permanent Account Quacklemore Mount

Donate $50 or more:
-Permanent Account Quacklemore Mount
-Rambo

TERA Extra Life Team Members who raise over $50 donations:
-Permanent Account Quacklemore Mount
-Rambo
-Cheshire Grin

Threshold Donation Goals:

Threshold goals are a total of all donations made towards Team TERA on Extra Life. To help us reach these goals, we’re giving out team prizes in addition to the individual donation rewards. Once each goal is met, we'll announce it on this post.

Donation Goals:

DONE!$1,000:A code for all to get the Permanent Sunny Pixel Sunglasses! Unlock code: sunnyday
DONE!$2,500: We will raffle off 25 Permanent Sleipnir Mounts from everyone who donates to EME
DONE!$5,000: TERA Buff Event from Friday, Nov 13 from 11 a.m. PST until Monday, Nov 15, 11 a.m. PST
DONE!$7,500: We will raffle off 25 Permanent Qubic Weapon Skins for all who donate to EME
DONE!$10,000: TERA Brawler Sneak Peek on Test Server in December for everyone who donated/raised $50.00 or more
DONE!$10,310: Donation Match! We will raffle off 3 years of Elite Status in TERA for 15 people who donated to EME and we will give out a code for the Headband Hairstyle Box for everyone!
$12,500: We will raffle off 25 codes for the Many Colored Fleecebox/Mask of Many Colors for all who donated to EME.
$15,000: Will be revealed once the previous goal is reached

You can support us right now by visiting the official En Masse Entertainment Extra Life Page and click “Support Me” to donate.
@SepSpec, not cumulative, no. If you donate $25 twice it does not count as a $50 donation, but it *does* count for two $25 reward packs!
We reached our $5000 goal, so we have another reveal!

$7,500: We will raffle off 25 Permanent Qubic Weapon Skins for all who donate to EME
Hey all,

Hope this clears things up:

If you donate anonymously we need your character and server name. If you don't donate anonymously we have your email! As long as we have either your character/server or your email we can contact you :)
The codes we've given to all the folks who joined Team TERA before noon, Friday, were all sent out, as Aetona can attest. Do you mean the reward codes we'll be giving out?
Nope, we're not streaming today to prepare for Extra Life. Thanks for sharing the link, Blueflam3s!
Update - Added some updates to the EME streamer schedule.
We'll be granting Velik’s blessing for the buff event!
Updated list!
What an exciting week it's been for TERA! Halloween -- and Kyra's Potion Shack -- have sadly come to an end, but the Brawler is just around the corner. Let's dig in!

Tune in for Extra Life!
It's Extra Life "game day" weekend! We're so excited to be participating in Extra Life 2015 by hosting Team TERA for the third straight year. Tune in to the official TERA channel for 24 hours this weekend, from 8:00 a.m. Saturday - 8:00 a.m. Sunday. Danicia and I will be live with many other EME staff, playing TERA, ZMR, and a host of our favorite indie and oldschool PC games.

Check out the schedule and streamer list below, and be sure to tune in! We'll be giving out prizes, chatting with the community, and having a lot of fun for a very good cause.

- Stream Schedule and Rewards
- Team TERA Streamer List

Get to know Danicia and Harmonia
Last week we introduced the TERA community to the new Community Team Team Lead, Danicia. Get to know her better, and drop by and say hello in our Introduction Thread!

You can also follow us on Twitter:
- Danicia
- Harmonia

Brace for Impact!
The Brawler will arrive in December! Check out a quick teaser video featuring some of her badass moves below.



Double XP Weekend
Extra Life isn't the only thing happening this weekend, TERA is also having a double XP weekend through November 9 at 11:00. It's a great time to level up an alt and experience the new Stepstone Isle starter area!

A Sale of Ice and Fire
We're also having a weekend sale on Ice and Fire Drake weapon crates, so be sure to pick some up if you fancy them!

Previous "Stuff of the Week" topics can be reviewed from the list below.

----------------

Previous weeks:

10/31/15
10/23/15
10/16/15
10/09/15
10/02/15
09/25/15
09/18/15
09/11/15
Team TERA has raised $3,168 so far, and it's not even Saturday. We're getting close to the $5000 Reward level, which is for a TERA Buff Event from Friday, Nov 13 from 11 a.m. PST until Monday, Nov 15, 11 a.m. PST!
I keep forgetting too, probably because half the clocks in my house are still on PDT!

It's starting RIGHT now, though :)
Please visit this thread for the updated schedule and rewards! Plus, we're putting a list together of all Team TERA streamers. Be sure to respond to this thread to get your Twitch channel listed.
The folks moderating are here in office in Seattle. We do not allow trolling, and it's one of the things I'd love to clean up, as we roll out the new community plan. You'll hear more on it as we go along.

The best thing you can do is report posts, so we can see it. Giving a good comments to why it violates the Forum Rules is super helpful. especially for me as I'm new to TERA.

If you have a question about moderation or the rules, you can contact the Community Team at community@enmasse.com
Happy Friday, all!

We're super jazzed to have so many folks willing to join Team TERA for 2015. We'll be updating this page with all the folks who wish to share their livestream pages! Please show these Team TERA folks some love over the weekend, by dropping by their streams and saying hello. Plus, anything you donate to them counts towards the entire Team TERA Threshold goals.

Team TERA 2015:

Gunbae - http://twitch.tv/gunnibae

Edited by: Danicia 2 minutes ago
Depends on the rewards. Some of them will be unlocks based on team goals. Some of them will be raffles from folks who donate directly to EME.

As example, the 1st goal was hit for the Permanent Sunny Pixel Sunglasses. This reward will be for every TERA player to redeem. The next reward level, which we will post later today, will be for a raffle between those who donate directly to EME. The $5000 unlock will be based on the entire team reaching that goal, not just those donating to EME.

I'm working on a follow up post for later today.
Greetings all!

The day you've been waiting for is here. Okay, it's not here until tomorrow, but we wanted start the hype train early! We'll be announcing rewards and giving you all other awesome updates regarding the 24-hour marathon on this thread. Read our previous posts about Extra Life:

Join EME for Extra Life 25-hour LIvestream for Charity and Extra Life 2015 Update.

The Extra Life 2015 Schedule:

8 a.m. to 11 a.m. Danicia & Harmonia will be playing TERA. Badly.
11 a.m. to 12 p.m - Zabe will be playing Goat Simulator
12 p.m. to 2 p.m. - Danicia will be playing Kitty Power's Matchmaker, Read Only Memories, Cogs
2 p.m. to 4 p.m. - Sabre & Emlly play TERA
4 p.m. to 6 p.m. - Denominator & Lady S-Town play ZMR
6 p.m. to 10 p.m. - PercolatorFish plays System Shock
10 p.m to 12 a.m. - Jeios & Mike play Gunnheim, Downwell, Nuclear Throne, Hearthstone
12 a.m. to 2 a.m. - Harmonia & Burble play Layers of Fear
2 a.m. to 4 a.m. - Harmonia plays Darkest Dungeon
4 a.m. to 6 a.m. - Curtis plays Pier Solar and the Great Architects
6 a.m. to 8 a.m. - Danicia plays SW:TOR

Rewards!

As you know from the previous threads, we've already shown you a sneak peek at the rewards. What we haven't shown you is the bundles we're giving out and the bundles for the Extra Life Team to give out!

As a reminder, if you donate anonymously, you must put your character and server name in your public notes, so we can find you! We do not have access to your information if you donated anonymously.

The Extra Life bundle for our stream team to give away:
- Permanent I Can Haz Backpack
- 3-day Elite Status
- Dyes x3

The Extra Life bundle we will be giving away:
- Permanent White Wings
- 3-day Elite Status
- Dyes x3

That's some great motivation for you to tune in randomly, not only our stream, but the streams of our Team Members. Please be sure to show them your support and love, too!

Donation Rewards - All who donate to EME will receive the following:

Donate $25 or more:
-Permanent Account Quacklemore Mount

Donate $50 or more:
-Permanent Account Quacklemore Mount
-Rambo

TERA Extra Life Team Members who raise over $50 donations:
-Permanent Account Quacklemore Mount
-Rambo
-Cheshire Grin

Threshold Donation Goals:

Threshold goals are a total of all donations made towards Team TERA on Extra Life. To help us reach these goals, we’re giving out team prizes in addition to the individual donation rewards. Once each goal is met, we’ll announce our next reward in the stream, Twitter, and on our forums.

Donation Goals:

$1,000: A group unlock for everyone to receive a code for the Permanent Sunny Pixel Sunglasses!
$2,500: We will raffle off 25 Permanent Sleipnir Mounts from everyone who donates to EME
$5,000: TERA Buff Event from Friday, Nov 13 from 11 a.m. PST until Monday, Nov 15, 11 a.m. PST
$7,500: Will be revealed once the previous goal is reached
$10,000: Will be revealed once the previous goal is reached
$10,310:TERA Brawler Sneak Peek on Test Server in December for everyone who donated/raised $50.00 or more
$12,500: Will be revealed once the previous goal is reached
$15,000: Will be revealed once the previous goal is reached

These rewards will be delivered the weeks after Extra Life, so don’t expect them to show up right away. We’ll need our beauty rest once this is over!

You can support us right now by visiting the official En Masse Entertainment Extra Life Page and click “Support Me” to donate. If you would prefer to participate directly, join our stream team! You can register for Extra Life right here. Once registered, look up our Team and click "Join"! We’re sending a special gift package for all members who join Team TERA by Friday, November 6th at noon PST. These packages contain among other things codes to be given out to stream viewers, so make plans to follow all of our amazing streamers!

Extra Life starts Saturday at 8 a.m. PST, and we look forward to playing games with you for an amazing cause!
Edited by: Harmonia about 1 hour ago
We'll make a brand new thread tomorrow with our schedule of who's streaming and what we're all playing. We'll make all the updates in that thread. I'll be sure to link back to this thread and the original 2015 thread, so they don't get all lost in here.
We'll be emailing everyone their rewards and codes.

If you're streaming, we'll be sending you codes to give out. You should see them tomorrow!
If you're donating, you'll get your codes once the events are over.
Thank you for the helpful link.
Greetings all,

It is against the Forum Rules to discuss moderation on the forums. VeraSlayer is correct.

We'll leave this one in place and locked, so folks can see the answer. As an aside, due to the nature of these forums, sometimes threads are in the middle of lock/remove/moderation. One of us might be in the middle of moderating a thread, so the actions taken might not be clear right away. The forum software allows us to take one action at a time.

I'll be making a Community post soon, in regards to forums, so folks understand how they work and the rules behind them.
Greetings all!

If you're stuck and can't figure out how to get help, you can do the following things to find answers:

- Review the FAQ to see if what you need is already there

- Check out TERA Answers for help from the TERA Community

- Contact Support Directly by submitting a [url=http://support.enmasse.com/tera/tickets/submit]Support Ticket


Also, we've opened up the Need Help? subforum for players to help each other with technical questions, recommendations, and the like. Want to know if your laptop will run TERA? Looking for a new video card and want advice? This is the new place for you to ask those questions!
Hiya ReaperElena,

No, our services were not down last night when you tried. Different errors would indicate different problems, so I recommend contacting our support team for assistance and letting them know precisely what error/problem you encounter when trying to make your purchase.

You can reach the support team here.
Hello all,

We're locking this, as indeed, there are more threads on this topic. And as a reminder, let's all be pleasant to each other while debating or commenting. Thanks.
We'll be sending you codes to the email you've used for your pledge.
Eleynn on 11/05/2015, 08:20 AM - view
I love all your pets :3 Where was Rocket the Rescue Kitten rescued from?


The hubs found Rocket, when he crawled out from under a vending machine in San Diego. He was about 2 weeks old.

CCKat on 11/05/2015, 03:38 AM - view
Cats! Black color and no sweets.
I knew we had something in common XD


Huzzah!
Mapris on 11/04/2015, 09:43 PM - view
That's a super cute doggie.

I recognize that tabletop train game from that youtube tabletop show. Never played but looks fun.

OP post said questions. Not sure if that meant game questions or personal stuff, so I'll ask both. What's your favourite food? Least liked food?

Is it possible to have a GM BAM spawning event? Maybe have GM Solomon show up (on TR) as well?


The game is called Ticket to Ride and it is super fun. You can also play it on Steam, if you like to play board games on your computer.

My fave food is pasta, with rosemary & garlic. Least liked is mustard, as I'm allergic.

I'm building a list of in-game events to schedule. I'll be putting up a thread for feedback once I'm ready to start plotting and planning. I'd love to get a player versus dev event going.
Jav420 on 11/04/2015, 02:20 PM - view
All I got from this was ....... TEXAS!!!......lol. Btw Bubasti is giving us the Evil Eye... Anyway is really cool that ur taking time to do this, it's always good to connect with the players, cuz then we feel left out =*(, hope I can get back into it too tho lol...


It's my favorite part about being a Community Manager! :)
All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

This maintenance will bring Kyra's Potion Shack and the Halloween events to an end, and Razormane will return as the current elite mount.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

This maintenance will bring Kyra's Potion Shack and the Halloween events to an end, and Razormane will return as the current elite mount.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Harmonia less than a minute ago
Ysa on 11/04/2015, 03:10 PM - view
Do we need to use Twitch or can we use another streaming program?

Edit: Found my own answer. Getting set up now, see ya'll there!


Awesome! Welcome aboard!
shubin6226 on 11/04/2015, 12:17 PM - view
I am streaming and I joined the team! But I am on vacation and can only stream PS4 games :( I would have loved to stream some TERA!!! :(


You can stream what you wish! Maybe next time you can do TERA. :)
Hiya all! I've updated my original community introduction from when I first joined the team. I'm also adding a link to my public twitter account, for anyone who wants to follow me :)

I started at EME 5 years ago on the game testing team playing TERA. After that I moved to our support team and worked as a GM for quite a while, helping players with their technical problems and game questions. Now I work on the community team with Danicia. I do news posts and the "social media stuff" - posting information and answering questions on Facebook and Twitter, and sometimes YouTube as well. You'll also catch me lurking in Twitch chat during our streams and crusing around on the subreddit.

I may be hard to spot in-game (an elusive elin GM!) but you can catch me on the streams sometimes playing Little.Husky, my beloved Popo. I definitely can't pick a favorite TERA class - I started as a Priest and love healing in TERA more than any other MMO. Surprisingly though, I spend most of my time playing a slayer and berserker. I've been playing MMORPGs for nearly 15 years so it's strange that these are my first real melee characters (Chanters in AION really don't count with their meager dps)!

My favorite non-TERA games are generally strategy or role playing games, and lately I've been playing a lot of indie games (Darkest Dungeon, This War of Mine, Banished, etc) and tons of Cities: Skylines and Civ 5. Currently I'm all aboard the Fallout 4 hype train...choo choo!

Fun facts:
- I'm left handed.
- I own a ridiculous number of Doctor Who t-shirts but I am NOT a dalek, regardless of what the TERA community may say to the contrary!
- I live with my extremely handsome dog, Oliver and his new trouble-making feline companion, Minerva.
- A few of my favorite books are Mother Night, Catch 22, To Kill a Mockingbird, The Martian, and Livro do Desassossego (The Book of Disquiet). And, I suppose, The Lord of the Rings since I re-read it at least once a year...
- My biggest non-gaming hobby is running. I've run one marathon and quite a few half marathons, and every year I run an awesome 200(ish) mile relay race with friends in July.
- My favorite movie is Eternal Sunshine of the Spotless Mind, but Big Fish is a close second.
- If I have my headphones on at work, I'm probably listening to Alice in Chains, Florence and the Machine, Nine Inch Nails, or classic/90's alt rock.

My dog and cat have achieved maximum cuteness




Here's my desk!


PS: Super shout-out to GM Discodolly who made the froggy and T-rex amigurumi on my desk!
Hello,

I am Donna, aka Danicia. I'm the new Community Manager Team Lead at En Masse. My first project to launch is Extra Life, which is a great introduction to the community. The more I get caught up, the more involved I'll be in messaging, reporting, and gathering feedback from the TERA Community. I'll be creating a brand new Community Plan, and hope to roll out some new things *cough* view this thread *cough* Super excited to have Harmonia working for me; she's got a lot of history about TERA and En Masse, so she's been super busy doing a lot of brain dumping to me every day.

Time to share a bunch of stats about me!


  • I've been working in the games industry for 8 years. Before that, I spent 14 years in IT
  • My favorite MMO off all time was Star Wars Galaxies. Beta player until the end when it shut down.
  • I also work for fun in the tabletop RPG space for
  • Green Ronin Publshing
  • I created my own analog games convention,
  • OrcaCon
  • My favorite bands are Rush, Information Society, VNV Nation, Sisters of Mercy, and Parliament.
  • I was born in Oregon, but spent most of my life in Texas. Seahawks vs Cowboys = epic struggle in my heart.
  • Sorting Hat = Hufflepuff, 'natch!
  • I'm the biggest Star Wars nerd on the team. I'm working on a full-sleeve, ESB era
  • I've been attending and working at renaissance festivals since 1982
  • My favorite colors are black, fuchsia, and purple
  • I don't eat sweets.
  • Favorite movies outside of Star Wars original trilogy are Snatch, Master & Commander, Princess Bride, Blue is the Warmest Color, and MST3K's version of Manos: Hands of Fate
  • I am a huge craft beer nerd.
  • Follow me on Untappd.


I'm posting my desktop, but only part of it, as I haven't decorated it with Sailor Moon & Star Wars. Just wait! My desktop background is a photo I took while visiting the Medieval Christmas Markets in Colmar, Alsace in France



I have three cats! Meet Bubastis (13yr), Snickerdoodle (8yr), and Rocket the Rescue Kitten (3yr).







Edited by: Danicia 1 minute ago
Greetings all!

Harmonia and I were talking about the forums (as we do every day) and we were thinking it would be great to have a new introductions thread! Not many of know me, and I'm sure Harmonia has some updates to her intro letter.

I've been on two livestreams so far, and will be co-hosting the Extra Life 24-hour streaming marathon this weekend. See me on the stream with Treeshark, Introducing Gothic Rapture outfits & Danicia, new CM and the Community Chat stream with Harmonia and I.

Let the intros and questions begin!
Hey Thuking,

It sounds like something on your computer may be causing interference, can you try clean booting?

https://support.microsoft.com/en-us/kb/929135

If that doesn't work, please contact the support team for assistance.
Edited by: Harmonia 2 minutes ago
Greetings all,

This thread has gone wildly off-topic here and there, plus, it's not been very friendly. Please remember that while it is okay to debate, it is not okay to make personal digs and attacks on folks.


Get ready for a knock out of an update. TERA’s December content release will feature the new brawler class, two new dungeons, and new endgame tier gear.

The Knockout release will debut this December, giving North American players their first chance to play the new brawler class. Check out the brawler page for a sneak peek at amazing moves this relentless melee DPS / mitigation tank can pull off.

In addition, Knockout adds two new tiers of top-tier armor—the Tier 8 Dreadnaught set and the Tier 9 Starfall set—as well as a new streamlined endgame gear progression. Speaking of endgame, Knockout also includes two new level 65 dungeons—the pirate-ship-infested Kalivan’s Dreadnaught and the undead-haunted Forsaken Island.

Watch for more information about everything in the Knockout release over the next few weeks, including details about a fun in-game event leading up to the release of the brawler.

Yes, you can use your email. We can see it, so we can check your email versus your account. All items will be rewarded after Extra Life is over.
We'll send them to your account! Donate using your name and we'll make sure to get the rewards to you after the Extra Life Event.
Renski_Riot on 11/03/2015, 09:13 PM - view
"If you would prefer to participate directly, join our stream team! You can register for Extra Life right here. Once registered, look up our Team and click "Join"! We’re sending a special gift package for all members who join Team TERA by Friday, November 6th at noon PST. These packages contain among other things codes to be given out to stream viewers, so make plans to follow all of our amazing streamers!"

Ok I've registered. Clicked Join, searched, and....I wasn't able to find Team TERA, TERA, or anything of the sort. Am I missing something? Am I early? Haz link please?


Here you go! http://www.extra-life.org/participant/TERA2015
Yep! We know this has been one of the community's top requests and we'll get that added soon. The Idoneal Hauberk was actually put back in with today's maintenance, but the names are slightly different.
Hello all,

I've been reading a lot of the various forums and trying to put together a good list of things you want out of our forums. I'd like to get a good gauge of requests from current players.

So, if you had three things you would add/remove/change about the forums, please list in this thread.

1.
2.
3.
Download your own Extra Life Twitch overlays and get the whole 2015 Broadcasters Kit here!
This year, En Masse Entertainment continues our association with the Extra Life charity 24 hour livestream, and today we’re happy to announce the awesome prizes you can win by participating in our efforts!

While you don’t have to donate money to participate in our stream or win prizes, in order to receive donation rewards, please make sure that you are not set as anonymous when donating. If we can’t figure out who you are, we can’t give out your prize! And remember, all money donated on our official Extra Life page goes to Seattle Children’s Hospital and is tax-deductible.

Donate $25 or more:
-Permanent Account Quacklemore Mount

Donate $50 or more:
-Permanent Account Quacklemore Mount
-Rambo

TERA Extra Life Team Members who raise over $50 donations:
-Permanent Account Quacklemore Mount
-Rambo
-Cheshire Grin

Threshold Donation Goals:

Threshold goals are a total of all donations made towards Team TERA on Extra Life, and to help us reach them, we’re giving out team prizes in addition to the individual donation rewards. Once each goal is met, we’ll announce our next reward in the stream and on our forums.

Donation Goals:
$1,000: Everyone who donates gets a pair of Permanent Sunny Pixel Sunglasses
$2,500: Will be revealed once the previous goal is reached
$5,000: Will be revealed once the previous goal is reached
$7,500: Will be revealed once the previous goal is reached
$10,000: Will be revealed once the previous goal is reached
$10,310:TERA Brawler Sneak Peek from Tuesday, December 1st, 2015 at 11 a.m. PDT until Sunday, December 7, 2015 at 11 a.m. PDT for everyone who donated/raised $50.00 or more
$12,500: Will be revealed once the previous goal is reached
$15,000: Will be revealed once the previous goal is reached

These rewards will be delivered the week after Extra Life, so don’t expect them to show up right away. We’ll need our beauty rest once this is over!

You can support us right now by visiting the official En Masse Entertainment Extra Life Page and click “Support Me” to donate. If you would prefer to participate directly, join our stream team! You can register for Extra Life right here. Once registered, look up our Team and click "Join"! We’re sending a special gift package for all members who join Team TERA by Friday, November 6th at noon PST. These packages contain among other things codes to be given out to stream viewers, so make plans to follow all of our amazing streamers!

Extra Life starts Saturday at 8 a.m. PST, and we look forward to playing games with you for an amazing cause!
Edited by: Danicia about 1 hour ago
Hey Nutmeg,

Thanks for reporting this, we took a look and this is just a display issue (wrong text in-game). It will be fixed soon, so keep an eye on the patch notes!
Creating one main buddy code give/request thread. Please report any extra buddy threads and refer folks to this thread.

Thanks!
Moved to the Brawler forum. Announcement is already here.
We're super excited! For now I am going to lock this thread and redirect to the existing one here in General Discussion, though we also recommend taking Brawler-specific conversations to the brand new subforum :)

http://tera-forums.enmasse.com/forums/general-discussion/topics/Brawler-confirmed-for-december
Hi folks, these items are still in the shop, but the names have changed (see below)

Idoneal Outfits:
- Robes of the Exalted – Previously Honey Sweet Robes
- Vestments of the Exalted / Hauberk of the Exalted - Lancer and Zerker only
- Will Suit of the Exalted – Gunner only, Previously Idoneal Hauberk
- Exalted Arcannon – Previously Idoneal Arcannon
Greetings all!

Our friends at Venture Beat are the first to announce the Brawler Class for TERA. Head over to their site to read the article, TERA gets new Brawler Class in December Update.

We'll edit this as we have more news and information coming in.

Cheers!
Edited by: Danicia less than a minute ago
All servers will undergo their regular weekly maintenance Tuesday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM). There will be an additional server maintenance this week on Thursday, details to follow.

All servers will be taken down from 7:00 AM to 9:00 AM Pacific Time.

This week's maintenance will include several changes to compensate for the Daylight Saving Time shift that ocurred on Sunday, November 2.

Notable Changes:
The changes below will affect only those located in the area with Daylight Saving Time.

- Elite Status Bar reset time will not change to compensate for DST; it will reset one hour later until "Spring Forward."
- Daily quest reset time will not change to compensate for DST; it will reset one hour later until "Spring Forward."
- DreamStorm and Alliance competition times will change to compensate for DST, shifting by one hour to occur at the same time daily as previous to the DST change on Sunday.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Harmonia 3 minutes ago
We understand that this can be a bit confusing, since EME and Bluehole have a very close developer-publisher relationship. While En Masse will continue to publish TERA for North America, Bluehole also develops other games and may use different publishers for these games. En Masse also publishes games from other development studios in addition to TERA.

So yeah, we operate as separate entities. We probably have more insight into each other than most other developer/publisher relationships, but in the end we are still separate.


Kyra’s Halloween Headhunt is finally complete, so the time has come to collect—and use—all those free catalysts.

TERA players successfully completed five of the six headhunts, crushing the jesters, storm lizards, dracoloths, lacerases, and assassins—but falling short on the hydraths. This means that all TERA players now have five catalysts waiting in their item claim!

Here are the final results for each of the various targets:

Kyra’s Pop-Up Potion Shack will disappear on Thursday, so if you want to redeem your catalysts for Halloween goodies you’ll have to hurry! Unused catalysts stay credited to you for the next time Kyra pops up, however.

Remember: To claim these final catalysts, you must log in before Tuesday, November 3 at 11:59 p.m. PST—and you only have until Thursday, November 5 at 9 a.m. PST to visit Kyra’s Potion Shack and redeem them for her Halloween prizes.

Don’t delay: Log in and check your Item Claim now!
Good morning! The reasons for this error message are listed in the following FAQ: http://support.enmasse.com/tera/user-authentication-failure

If you don't believe any of these apply to you, please wait for the GM team to respond to your support ticket.
I am really sorry for the inconvenience the unexpected restart caused. This one is totally on me, and I take full responsibility for it. We set up maintenance messaging in advance, usually the day before if it is an early morning maintenance. There has previously been an occurrence when messaging was set up properly (or at least so we thought) and it did not go out for some reason, but this was not such a case. I messed this one up, plain and simple. It was an unusual time for maintenance, a pretty crazy week, and it somehow just slipped my mind. That's certainly no excuse, but I just wanted to let the community know.

You have my word I will do everything I can to ensure such an oversight does not occur again.
Tsuyuki on 11/01/2015, 08:12 AM - view
Can anyone jump in and say "I want to help by streaming!" or do you have to have your name relatively out there on Twitch? o:


Anyone who wants to join the team and stream is good with us!
Nope! You can join the team and commit to the 25 hours. We'd love to feature folks streaming on our channel, but it's only 25 hours total.
Doh! Got that fixed, thanks for catching the typo.

Happy Halloween weekend, everyone!
I just tried the code myself and it worked, are you sure you haven't redeemed it before?
This week's "Stuff" is a celebration of all things Halloween, as well as a collection of big announcements. It's been an exciting one, so let's dive right in!

Welcome Danicia!
This week we introduced our new Community Manager Team Lead, Danicia, to the TERA community! If you missed her introduction, be sure to check out Treeshark's Producer Letter.

You can also catch her on the video below!

Join Team TERA for Extra Life 2105!
We're thrilled to announce Team TERA for this year's Extra Life marathon. If you're not familiar with Extra Life, it's a 24-hour game-athon that raises money for children's health. We'll have more details coming next week on prizes for donors and participating streamers. Please, join Team TERA and help us raise money for this worthy cause and be sure to tune in next weekend for our marathon livestream!

Gothic Rapture Community Designed Costumes Now Available
They're here! The winning entries from our gothic costume design contest are now available in-game and they look truly fabulous.

Autumn Loading Screen Contest Winners Announced
It wasn't easy, but we've selected 5 winners and 10 honorable mentions for our loading screen contest! These 15 new loading screens will be available in-game mid-November.

We're starting off the photo album with the Halloween-themed entries and we'll be uploading many of our other fantastic entries to social media over the next week so be sure to follow us on Facebook and give your favorite TERA artists some love with a like or a share!

Danicia and Harmonia feature this year's contest entries:


Bug Fixes From This Week's Maintenance
Last week's announced dungeon drop changes were implemented on Tuesday, and several small bug fixes were made on Thursday. Get the full list of dungeon changes and bug fixes in this week's patch notes.

Daylight Saving Time Reminder
Don't forget it's a wibbly wobbly weekend, we'll have a one hour maintenance on Sunday due to Daylight Savings Time, beginning *and* ending at 1:30 a.m (first PDT, then PST!).

Federation Bill Shop Update
A few weeks back in the "Stuff of the Week" we promised an update to several in-game stores. We'll be working on this to come out after Halloween, aka some time in November, and would love to have some community feedback.

So please respond in this thread and tell us: what sort of fun, goofy, or functional items would you like to see added to the fed bill shop?

----------------

PS: if you read all the way to the bottom of this post, be sure to redeem the code HALLOWEEKEND for free spooky goodies.

Previous "Stuff of the Week" topics can be reviewed from the list below.

----------------

Previous weeks:

10/23/15
10/16/15
10/09/15
10/02/15
09/25/15
09/18/15
09/11/15
Edited by: Harmonia 1 minute ago
Heya Runespider, funny you should ask:

Danicia and Harmonia feature this year's contest entries:


Little preview of this week's Stuff of the Week!
Xfeverfli on 10/30/2015, 11:13 AM - view
2nd or 7th? Throughout the post it says 2nd, 7th, and 7nd. Lol


Edited! Thanks. :D
Greetings all!

Please join Harmonia and I in the Halloween Community Chat on Twitch.TV ! We'll start streaming at 12:30 p.m. PDT. Team TERA is all about the Halloween celebrations today, so we're kicking off Community Chat with some fun treats. And maybe some tricks! No, really. It's all treats, so you don't want to miss out.

We'll be covering the following topics:

- Community designed Gothic Rapture Costumes
- Loading Screen Contest winners and gallery, along with discussion about how we pick the winners
- Extra Life
- En Masse Halloween Festivities

We'll be handing out a treat to viewers, so come on by!
Edited by: Danicia 17 minutes ago
Out live chat support will be closed today, October 30. The annual office Halloween party is today, and although we are all here working hard to get tickets answered, we will be up and down from our desks periodically for treats and costume related activities. Chat support for billing related issues will resume on Monday.

Happy Halloween to all!
En Masse Entertainment is proud to announce our participation in the Extra Life charity 25 hour livestream! Join us on November 7nd at 8:00am Pacific Time live on our official Twitch.TV channel for all of the charitable fun.

We want to reach our goals, and we’re counting on your help! Here’s how you can support Team En Masse:

Donate
Last year, Extra Life raised more than 6 million dollars to save kids. This year, with everyone’s participation, that goal can be blown out of the water. You can support us by navigating to the official En Masse Entertainment Extra Life page, and clicking “Support Me” to donate.

All money donated on our official Extra Life page will go towards the Seattle Children’s Hospital and is tax deductible.

Join Our Stream Team
We are looking for members of our community to join our team. By joining “Team TERA” you are committing yourself to stream for 25 hours starting at 8am your time on Saturday November 7th. We would love for you to play TERA, but we’re happy for you to play a variety of great games of your choice.

View and Participate In the Live Stream
Not a streamer? Join us in our livestream chat and keep us company. Play games with us. Encourage others to join us. Visit other Twitch streamers on Team TERA. We’ll start bright and at 8:00am Pacific Time live on our official Twitch.TV channel!

Donate to our Team Members
Our Team Members will be from all over the place, so feel free to donate to their pages, too. Visit our awesome Team TERA Extra Life page to cheer on your favorites. For a list of the hospitals that each team member is supporting, please check our updated Extra Life forum threads.

More information, such as prizes to our donators, giveaways, and incentives to join our team will be released as we approach the November 7th date! To stay updated, please keep be sure to keep an eye out for more news on our website and our social media channels.

The ExtraLife 25 hour charity stream is just around the corner! We are scheduled to go live at 8am on November 2nd on our official Twitch.TV page. We are extremely excited to see the community come together to support such an amazing cause!
Edited by: Danicia 1 minute ago
Hi folks, this FAQ explains the causes of that error: http://support.enmasse.com/tera/user-authentication-failure.
It's not related to a ban.

I just sent you a PM in regards to the User Authentication Error you are seeing.
Most commonly, this issue with not remembering your device occurs after either clearing Web Browser Cache / Browser History, or changing Operating Systems.

If you continue to request a new Code be sent via Email, and nothing has arrived shortly afterward (or after waiting up to an hour) , then most likely there may be a conflict with the Email Provider you are using currently (meaning that the codes we send are being blocked, even when white-listed), or perhaps at some point the unsubscribe button had been clicked.

That being said, your best bet would be to use an alternative email (a different Email Provider), then make a new Support Ticket, letting us know you are having an issue with your Main TERA Account, provide the Email to that Main Account, and any details you are able to about the Account so we can verify it and proceed to change the Email to one you will be able to receive our Support Ticket reply messages and Account Armor Codes through.
If you have not already done so, go ahead and submit a Support Ticket, and also include a copy of the EME Diagnostic text file, and we will be happy to work with you and resolve it. :D
The other Thread that I believe you are referring to can be found here :

http://tera-forums.enmasse.com/forums/suggestions-on-tera/topics/Suggestion-Thread-General-game-changes
If you have not already done so, I would highly recommend that you make a Support Ticket and attach an EME Diagnostic, so that we can help to resolve this issue for you. :)
For anyone experiencing FFFF:FFFF errors in Overwatch, please contact our support team for assistance. The GMs can assist you with identifying what is causing this crash.

The most common causes are corrupt game files and system requirement issues, so if you're not crashing in other locations you may want to try turning your graphic settings down, shutting down any other programs on your computer (or even giving the PC a reboot!), or even clean booting if none of that is helping.

If the FAQ for this issue is not resolving your crashes our team is happy to help!

FAQ: http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception
Clean booting: https://support.microsoft.com/en-us/kb/929135
Hey Sugarplump,

The Halloween costumes (police, nurses, etc) will be going away on November 5. Those items are seasonal and won't be sticking around.

The new gothic items, however, are not seasonal! They'll be sticking around :)
Hey Kyobae,

I'm going to lock this thread and redirect to the pinned one, but if you've shut down the game AND the launcher and haven't received them when you logged back in please contact the support team for assistance. They'll be able to help you out!
@Cecilia, the set of 3 is no longer being distributed (the time has run out), that's why you haven't received it yet. Hang in there, though! The GMs will get those 3 to you as soon as they can :)
Hi Spicedog,

If you're still not receiving the catalysts, please shut down the game and launcher just to be sure. They should arrive when you next log into the game, but if not our support team can assist you.
*victory dance*

Thanks to everyone who let us know they received their catalysts!

For any of you who are still missing 3 from the previous reward, our support team can still help you out. If you've already created a support ticket then no need to do anything and the GMs will get you those catalysts as soon as they can. If you haven't yet, go ahead and do that now (for the missing 3 from the previous group).
Depending on how late you go, I might stop by.
Heya all, give it a try now. Make sure you log out *and* shut down the launcher.

Please post confirmation if you have them!
(just copying this from post #2 to make sure everyone sees it)

Just want to give a quick update on this. We're looking into why some folks aren't receiving these again and think we have a couple of good leads.

For the short term, please don't contact support about this issue. We'll make sure that everyone gets their catalysts but for now please hold off on contacting the GM team.

Check post #2 for updates!
Hey everyone,

Just want to give a quick update on this. We're looking into why some folks aren't receiving these again and think we have a couple of good leads.

For the short term, please don't contact support about this issue. We'll make sure that everyone gets their catalysts but for now please hold off on contacting the GM team.

You can expect to see updates on the issue here in this thread, so please do not create any additional threads on this topic. Thank you so much for your patience!
Did you shut down your launcher? If so restart the game and be sure to leave the launcher open.

If the issue continues, though, you can also log into the website and then access the page below with Chrome:

https://store.enmasse.com/tera/potion-shack
Mietze on 10/29/2015, 08:01 AM - view
Hello and welcome to Tera and i watched the stream and i liked u already so gl with ur work and cya maybe ingame if u ever visit TR :p


I will be sure to visit!
CCKat on 10/29/2015, 12:00 AM - view
Not all of us playing Tera are boys in puberty. You are sure not old enough to be my mom.
That said, I hope you have a lot of patience with such kids, you will need it around here XD


I'm in the AARP. :) I actually enjoy that this community is full of older players and I look forward to getting to know everyone.
Terraforming on 10/28/2015, 07:51 PM - view
What server do you play on Danicia? What Class and Race?


Femani Berserker. Rawr.
Edited by: Danicia 1 minute ago
Lointaine on 10/28/2015, 07:43 PM - view
Since I'm at +13 from PDT, I wasn't exactly able to watch the whole stream yet, but Danicia looked... well, I think she's not bad. And may become actually great as she'd get a bit into the game.

I really hope she will. Well, both the game and the community (and even myself! >


It's been a while since I was producing livestreams from the in-front of camera perspective. I'm used to being the one in the background directing. I imagine the more comfortable I get with the game, the better the streams will get.

One of my plans is to do a "Watch the noob" sort of thing, where I stream my playing of TERA, from the perspective of a new player.
Chocolaty on 10/28/2015, 06:53 PM - view
She seems charming and knowledgeable as far as I can tell. We also buy socks from the same store,lol.


Sock Dreams FTW.
Runespider on 10/29/2015, 12:04 PM - view
If I could make a suggestion, why not put these videos on your youtube site?.


I agree! Once I get settled in, I want to export them to YouTube, too.
Motiko on 10/29/2015, 11:55 AM - view

Oh and I heard you were talking on the stream about doing community events in-game - sounds awesome! However, would you consider doing some on MT as well?
Also, I like your colourful hair!


Yep! I'll have a GM character, where I can head to all the different servers. We'll make sure to be super fair, and we'll also be mindful of time zones.

And thanks!
Sounds like fun! Hope we see some screenshots after? :D
The new costumes and accessories should now be in the dressing room. Apologies for the delay, ran into a technical issue adding them.
The new items won't be in the potion shack, the "lead up" referenced was the re-released Halloween costumes culminating in the new costume. Sorry if there was any confusion due to the announcement wording.

A more accurate statement would have been "leading up to the release of the new community-designed costumes in the TERA store".
Hang in there everyone, not all the items are even up in the store yet!

We'll get them into the dressing room ASAP :)
ChaosArtemis on 10/28/2015, 06:01 PM - view
I thought you were great, very charismatic and open. look forward to more streams featuring you in the future.

Great hair btw


Thank you! I appreciate the feedback. Also, wait until you see my hair later this month. I"m getting it all re-colored and bright.
Veldoran on 10/29/2015, 05:38 AM - view
Welcome Danicia.

Oooh you rolled a berzerker and an Amani female at that! o/ Points made already.

Jedi o.o?! I like you already even if I'm more of a sith type >:).


Couple of tips on being a berzerker (once you reach level cap of course :) )

Glyphs that should be active;

All the cyclone glyphs
All the Thunder strike glyphs
Glyph raze for increased charging speed on Thunder strike (take the special glyph when you get it too :) )

Awh man got ahead of myself. I hope you figure the rest out and as time goes by I hope you fit in well!

~The.Whirlwind


Thanks! I need all the help I can get. :)
Hi Lizzu,

These items are in the dressing room now, if you don't see them can you exit TERA and start it up again? :)
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.