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Yep, today is a hotfix to sort out some issues from yesterday's patch. We're working on getting an update to the notes. Thank you for your patience, all.
You should be able to 5-man as before. Please let us know if you have issues.
Howdy all!

We should have all emails sent out today. Once Harmonia arrives, she'll start the process of sending out the emails. We'll also be picking the raffle winners from every entry, and those emails will be going out, too.

This will happen as soon as we can get it done today. High priority for the Community Team!
Counterpoint above is correct. It appears you're client is not fully updated. Are you playing through Steam?

In any case, we're pushing a patch tomorrow morning as part of maintenance that should address this.
We've been discussing internally the creation of an En Masse-designed configuration to be published as a community template.

I have a Steam controller (as do a few other EME employees) and I've been toying with some ideas that include mode-shifting and the new touch menu.

I'm not sure when we'll release this but it's something I want to do sooner than later so that players can start iterating on and customizing our config to their liking.

There are some community templates out there already (some that are quite sophisticated and feature gyro and edge scrolling), so you might check those out in the meantime.
All servers will undergo maintenance Wednesday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM). This maintenance will address issue with Corsairs' Stronghold group queue.

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Greetings,

We have a thread for feedback/issues here if you can post your issues/screens and such.

Thanks!
Yep! We'll be showing off a sneak peek tomorrow during the livestream.
It's 3, this is a display bug. We're going to try and fix it with a hotfix tomorrow.
Hello!

We have a feedback/questions/issue thread. If you can post any issues or feedback you have there, it would be great.

Thanks!
Patch notes will be up shortly but here is some insight regarding the two issues listed in the OP:

1) There were no planned Federation Bill store updates planned for today. This was a miscommunication, apologies for the confusion.

2) The CS queue being reverted to 2 was not intentional. This was an oversight.

In addition to the above issues, the Corsairs' achievement for the "Brace for Impact" event incorrectly displays that it requires 10 completions when it only requires 3. This is a display error only. Functionally, only three completions are required.

We are preparing a hotfix that addresses the CS queue and the achievement for deploy tomorrow morning.
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
Greetings,

We've decided to make one thread for reporting issues/questions regarding today's update. We'll get answers as soon as we can.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Feedbackissues-was-Patch-Notes-Fed-Bills-CS-Queue
There was not an intrusion. We've been in the middle of a lot of updates, and it looks like this might be one of the items not working correctly. We'll add it to the list.
Hello,

We're doing our best to gather feedback of all the reported issues and get the information. As soon as we have it from production & operations, we'll have an update for you.
Bluezcluez on 11/24/2015, 11:28 AM - view
Any chance we might get them today if it's not too much to ask ? =)


We're doing our best. It's a manual process and we're also gathering feedback to get answers for the outage issues today (website/launcher/forums). It takes priority. :)
Salvatori on 11/24/2015, 12:11 PM - view
I can still donate and get the Quacklemore Mount?


You can still donate, but the cut-off for the rewards was November 20th.


TERA’s new class, the brawler, is gearing up for our December 8 release: Knockout! And so can you, with our six week special Brace for Impact event!

Starting Tuesday, November 24 and running until Tuesday, January 12, Brace for Impact celebrates the life and times of Marda, the original brawler. Marda’s still out there kicking tusks today, and over the next six weeks you’ll get the chance to experience her journey by doing what you do best:
- Play TERA and complete event-exclusive achievements before January 12 to earn the in-game items Marda’s Gold and Marda’s Steel.
- Visit a merchant in a major city and purchase a Steel Exchange Cube and a Gold Exchange Cube. (You’ll only need one of each.)
-Combine Marda’s Gold and Marda’s Steel in the exchange cubes to earn rewards!

These Brace for Impact achievements are only available until January 12, so lace up your gloves and enter the ring!


Edited by: Harmonia 1 minute ago
We're still going through and getting all the spreadsheets of entries sorted, and crafting the emails. The codes are ready, and we're testing them.
All servers will undergo maintenance Tuesday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM). During this time the TERA website will also be unavailable but the official forums and other web services will not be affected.

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Harmonia less than a minute ago
Greetings all!

Welcome to the Brawler Test Forum. The Production Team asked us to put together a new private forum, so you can share your feedback and log any bugs you can find for the Brawler Class and the new Dungeons.

IMPORTANT THINGS OF NOTE

-The server won't be up 24/7. You'll be able to play for sure when we're in the office, but it may be limited outside these hours.

-No Support for Test. We're not offering Customer Support for Test, so if you have an issue, you should post here and Production will follow up.

-Screens, videos, and streams are okay but be advised that this is not the final build. There will still be some updates between Test and Live.

-Your test account and your live account are not related. We cannot move characters, rewards, or other things from one to the other.

Really, we want to you to enjoy yourselves and have a place for you talk about the new class and dungeons. Feel free to help each other out and have a good time.

See you in-game!
Gums on 11/23/2015, 01:23 PM - view
I donated anon but i included my Char name + Server. Am I right in assuming you'll still be able to obtain emails to send rewards to from that?


Yep! We captured all that and can look you up. Harmonia is looking those up right now.
OblivionGD on 11/23/2015, 12:15 PM - view
Is it possible you could make an official announcement once all codes have been sent? Just so everyone can know if they won and to know when we can remove all doubt from our minds if we won or not.


That was our plan!
We're working on them now. It takes a long time to manually sort through the data and send emails. So "Soon" is really, as fast as Harmonia and I can sort data and send emails.
Howdy all!

Harmonia and I are sorting out codes, emails, Brawler access, and more. We haven't sent the codes, as we were waiting for the final donations to come in for the 11/20 midnight cut off.

So, stay tuned; you're going to start receiving emails soon. :)
This has been an exciting week for Brawler reveals. We're going to have more announcements early next week about the upcoming "Brace for Impact" event, our Black Friday deals, and some sweet Brawler skill videos!

Brawler Arrives on December 8!
If you haven't already heard the biggest news of the week, the Brawler will be arriving on December 8! There are several great news articles that have been published this week following some hands-on press demos that we held recently. Check the links below to get first impressions of the Brawler's skills and gameplay.

- Games Beat
- OnRPG

For extra detail on what to expect with the Brawler class and Knockout update, check out the MMORPG.com interview with Treeshark!

- MMORPG

Final Week to Donate for Extra Life
Today is the final day to make a donation qualifying for the Extra Life rewards! Donate $25 or $50 tonight to qualify for the two tiers of bonuses:

- $25 donors receive account Quacklemore
- $50 donors receive account Qacklemore, Rambo for one character, and Brawler test server access

Full details are available in the news post.

Double Drop and Magician Sale Weekend
The TERA community's generous donations to Extra Life have earned a double dungeon drop weekend for nine different dungeons. Full details are available in the news post.

There's also a magical weekend sale on conjurer's, headliner's, and magician's items in the TERA store!

Community Chat Livestream!
Did you miss our last community chat livestream? Don't worry, we've got you covered! You can check out the video here and tune in next week on Wednesday at 3:00 p.m. PST for our next community chat!

Visit the thread and let us know your questions!

Danicia also has a special forum wishlist thread up for feedback.

TERA on Twitch
Looking for a TERA streamer to watch this weekend? Check out our list of community streamers (and be sure to add yourself!).

Federation Bills and Fashion Coupons
Our in-game shops will be seeing an update with next week's maintenance, which will include the much desired Nightforge weaponskins! Keep a lookout for next week's patch notes for the full details on the changes. Additionally, some of the older loot boxes on the TERA store will be getting an update to their loot table.


Previous "Stuff of the Week" topics can be reviewed from the list below.

----------------

Previous weeks:

11/13/15
11/06/15
10/31/15
10/23/15
10/16/15
10/09/15
Karrterr on 11/20/2015, 01:11 PM - view
My wish is that you would give everyone who donated the friendship Pink Unicorn since we all tried so hard to reach those goals. :)


I know the feels. :)
Hey Nopi,

These were meant to be included in the sale, and you'll see the discounted price reflected on the web store now. The in-game store will have the discounted price very soon (it needs a few minutes to update).
They're coming out in waves.

We've got codes completed for many of the items, and we're slowly going to be making our way through the lists, along with picking winners for the raffles.
The forums is not the correct place for this question; you should contact Support.

http://support.enmasse.com/tera
DocWinter on 11/19/2015, 11:08 AM - view
Danicia, a quick question--when should we know whether we made your list for the previews?


We're compiling the emails from folks who donated anonymously, and assigning username/passwords to folks, so we'll be emailing notifications out as soon as we're done.

Same with folks waiting on codes!
Greetings all,

Once of the new initiatives we're working on is growing our community of Twitch streamers. Do you stream TERA? If so, just add your channel to this thread. You never know if we'll drop by to say hello and drop codes, or promote YOUR stream on our channel!

Questions? Email community@enmasse.com

Looking forward to viewing all your streams!
DazzlerHW on 11/17/2015, 12:26 PM - view
we allowed to fraps our early previews?


Absolutely! We've got the test accounts set up, and we'll be emailing everyone shortly.
Greetings all!

Harmonia and I will be conducting another Community Chat on our Twitch channel on Wednesday, November 25th at 3 p.m. PST. Be sure to follow our channel for when it goes live: http://www.twitch.tv/enmasseentertainment

We'll be showing off a preview of the new Black Friday [redacted], so you'll want to check it out. Also, we'll be giving you some from the Community Team ,and the things we're working on for Brawler and more.

One of the things we like to kick off is a Q&A! Every time we have a Community Chat, we'll ask for your questions. We'll pick 5 questions from everything submitted and read them on the air, along with an answer. We won't be answering questions on "When is X happening?" or other questions we aren't allowed to answer. No spoilers!

Got questions?




Closing as duplicate!
Greetings,

Discussions of exploits, whether reporting them or trying to get around them, is not appropriate for the forums. If you wish to report an exploit, or find others using one, please report/submit a ticket.

Thank you.
Iron Maiden is my jam. <3
Lyem on 11/17/2015, 03:11 PM - view
I saw your desks and i can't belive there ins't an Elin plushie in there! omg!

On Harmonia's one theres an angry bird! where's the Elins! D:


I need to bring in my desk decorations! There's tons of Sailor Moon, Star Wars, and other nerdy things. I'm so far behind compared to Harmonia. :)
That is a great question and a valid concern. I'll be sharing more about the philosophy of the program, as I start to build it. Right now, I've got a basic framework, so it's super fair. We know that there will always be folks who don't like it or might be sad they did not make it.

The council will be a yearly thing, so we'll refresh the council. Plus we'll have folks as backups, in case someone needs to step down. The guidelines will be extremely clear. I like things which are organized and easy to understand. :)

I am super stoked, as it is initiatives like this, which bring me the most joy about Community Management.
Friendly reminder to keep your comments on other players' creations respectful and to follow the forum rules at all times. For any feedback on community contests you can always reach our team at Community@enmasse.com
kawaiiloli on 11/17/2015, 12:03 PM - view
@Danicia wooo deletions!

Just wanted to know, what are your plans on opening night of The Force Awakens?


Watching the movie, 'natch! Also, I'll be decked out in my Her Universe gear (Lightsaber skirt/top, along with my Disneyland R2-D2 Disney ears :) Not to mention, my R2-D2 purse from ThinkGeek, Star Wars jewelry and more.
Welcome aboard!
Cleaned up the thread and re-opened!
Thanks for the support, all.

As an aside, passionate folks who have constructive feedback, even if not positive, will still have a shot as long as your account is in good standing. As in, you you haven't been suspended on the forums/game and such. One does not need to be Elite Status, but wants to best represent the community.
Eci on 11/17/2015, 10:10 AM - view
Yay good to hear !
Thanks for your work Danicia :D


Thanks for the feedback; I appreciate it!

I'm working on rolling out a Community Plan, which I hope folks love, with things like a Player Council, weekly specific focus feedback threads, and more.
Edited by: Danicia 2 minutes ago
cvms3 on 11/16/2015, 09:03 PM - view
You know they used to interview guild masters of big guilds before asking them about the game and stuff. They could use this to their benefit getting more information about the game. Chances are the leaders of big guilds across different servers knows what keeps their 50-100+ members going everyday and what makes the game interesting for them long term. In return for doing a interview or survey, you could aware participants some small prizes.

I mean you probably have a lot of willing players who are knowledgeable about the game and the playerbase, you should use them.


I am currently building a plan to create a sort of Player Council, where any community member in good standing can apply. I'd like to have specific voices, as in X is the PvP Expert, Y is the Roleplay Expert, Z is the Dungeons Expert. That sort of thing. It takes time to create this kind of program, as there is not only a structure to implement, but we have to get legal sign off as well.
Solarenemy on 11/16/2015, 07:30 PM - view
Certain GM that frequent the forums can't delete them but higher level GM's can.. There is a power tree in the GM's and while some can edit, they cannot delete. But there are some that can edit and delete.


One of the things I hope to clarify GM =/= CM. These are two very different roles, and only the Community Team will be moderating the forums from here on out. We're working on bringing more staff into posting, but CS/GM and everyone else will not have moderation duties.
RockmanEXE on 11/16/2015, 06:19 PM - view
Hello Danicia,

I understand that you are doing your job here with the forum moderation, but can you or another En Masse employee please address the original issue at hand in this thread? Judging by the amount of replies, views, up votes, and what has been stated in the replies, many people are in agreement with this, and would love to get some input from the people we're pleading to


Absolutely reasonable. I'll talk to the team.
Okechi on 11/16/2015, 05:18 PM - view
WTF? That other thread "Recent Shenanigans" got deleted that was basically talking about the same thing. It wasn't even breaking forums rules.


Hello,

I don't want to derail the thread much, because I think it is important for folks to be able to have this discussion. I do want to touch on that thread. It was a full on rant, with profanity and personal attacks. That is the difference. Both have important opinions and are very passionate, but as long as a thread doesn't break the rules, it is okay to stay. I PM'd the original poster and stated they could bring the thread back if they removed the inappropriate content.

If anyone has further questions about moderation, feel free to PM. Otherwise, let's leave this thread back to the original discussion. Thank you.
AyOhEmGeeFuragment on 11/16/2015, 04:13 PM - view
Ah.. I guess I did not look any further. TxT Thank you

How do I lock this topic?


I can help with this. :)
All servers will undergo maintenance Tuesday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!

During this maintenance we will be adding the winning entries from the Autumn Loading Screen contest, and there will be two changes to Titan's Ember/Titan's Ease drops in-game:

- Vault of Kaprima and Vault of Allies (increased drop amount)
- Timescape HM (increased drop chance)
Edited by: Harmonia 1 minute ago
kamizuma on 11/13/2015, 02:35 PM - view
will the Wintera battlefield be brought back? If so, will there/can you/do you have the ability to make a premade 10v10 version of it?


I received confirmation that it will be back, but do not have more details as of yet. Will let you know!
Since we can't have nice things, we'll just close this thread.
Greetings all,

We know there is always an adjustment when there are changes on the Community Team. I'm currently reviewing the Rules & Guidelines, plus doing a lot of backend research on the current forum and tools.

What won't be changing, however, is the Rules. We'll have a simple philosophy around these rules. First, I'd recommend reading these:

Rules of Conduct
Official TERA Forum Rules

They'll get some tweaking to be more clear, but they're not changing. You're welcome to post discussions and even debates. However, you must make sure you're following the Rules when you do. You can post constructive criticism, no matter if it is positive or negative.

If you wish to debate, please debate the topic or point. Do not insult or abuse your fellow forum posters, EME or BHS staff.

As a reminder, we don't discuss moderation on the forum. If you're leaving rant threads which violate for the forum rules, they will be removed. If you continue to post in this manner, you'll receive a warning. If you continue, you'll then start receiving suspensions.

We do not want to remove anyone's forum access, and I believe that you should be able to post about topics which are important, even if they are negative. As long as they remain clean and constructive, we will not remove them.

If you have any questions about the forum rules, guidelines, or moderation, you can DM me or email community@enmasse.com
Howdy, Ninz! Welcome back!
Greetings and welcome!

That's not the point of this thread; it's an intro thread. :) So, if y'all would like to ask us question about nerdy things or such, this is the place for it.
Edited by: Danicia less than a minute ago
Last Week to Donate for Extra Life
Thank you so much to all who tuned in or donated to this year's roster of Team TERA streamers! We've already raised over $14,000 as a team making the next fundraising goal less than one thousand dollars away!

Donations made through November 20 will still qualify for the $25 and $50 reward packs.

Velik's Blessing Weekend
The Extra Life stream is over and the rewards period has begun! Velik's Blessing is active this weekend in TERA.

If the next milestone ($15,000) is reached before Friday, we'll have a double dungeon drop event next weekend as well!

Sushi Cat!
This week has brought super cute sushi cat mounts to the world of TERA! Our creative team (which is not on drugs as many of our social media followers have guessed and/or suggested) put together a pretty crazy video to celebrate these fun, silly mounts.



Autumn Loading Screens
Our contest winning loading screens will be added in-game next week. We're very excited to see this new round of artwork in TERA!

Federation Bills and Fashion Coupons
We haven't forgotten our October promise to update these in-game shops, or to get the highly coveted Nightforge Weaponskins in-game. We'll have details to share on these upcoming updates next week, so if you still have any feedback on what you'd like to see in the shops be sure to leave the feedback below.

Get to know Danicia and Harmonia
Danicia is new to the TERA community team. If you haven't already, drop by and say hello in our Introduction Thread!

She's also looking for some fashion suggestions for her femani berserker and baraka priest! Chime in below if you have any tips or screenshots with suggestions.

You can also follow us on Twitter:
- Danicia
- Harmonia

Community Chat Livestream
We hope you joined us for our community chat livestream earlier in the week, but if you didn't you can view the broadcast here.

Danicia has a special forum wishlist thread up that you can provide feedback on.

Some top questions from the community chat stream:

- "Brawler when?"
- December! Stay tuned for further details :)

- "Will there be another community costume design contest?"
- We sure hope so! We loved the community's designs and would love to run another contest. It's on our list of priority community events/contests, so stay tuned for updates!

- "Will we ever get the Alice Dress?"
- This item is still bugged and will not be released in that state.

- "Will we see Battleground Weekends return?"
- Yes, it's possible these will return in the future. There are none scheduled right now.

- "Will we have tournaments or BAM Killer again?"
- There are no short term plans for tournaments, but we know how popular they are and hope we can keep the tradition alive. BAM Killer was also a lot of fun, and we'd love to bring that back :)

Previous "Stuff of the Week" topics can be reviewed from the list below.

----------------

Previous weeks:

11/06/15
10/31/15
10/23/15
10/16/15
10/09/15
10/02/15
That's a good question! I'll ask.
We're checking with production; you'll see it shortly!
Greetings all!

Are you planning on running an in-game Wintera/Holiday themed event? We'd love help promote it for you!. As you finalize your plans, just reply to this thread with the details, and we'll be adding them to a News Post. We'll promote via our socials and a few other places, too!

Thanks!
Please contact Support so they can assist.
Karrterr on 11/13/2015, 12:30 AM - view
If we donate two $25 donations which equals $50 then will we still receive the pink unicorn mount? If so then how do we label it for you to track both?


If we hit the $20,000 goal, yes :) If you donated more than once, we'll see two donations for you.
Alse on 11/12/2015, 03:17 PM - view
The donation accumulators show 12,024 (or somewhere around that range) were there other donations given that won't show? Otherwise I don't see how the 12,500 goal was met.


There is a weird amount of lag between what I see as the Team Leader and what the public sees. As example, right now, I see $13,974.67. I am not sure what someone not-me sees at the moment.
Absolutely glorious. Maximum catception.



Starting Friday, November 13 at 11 a.m. PST, TERA players will enjoy a weekend of awesome benefits, thanks to their fantastic participation in Team TERA’s Extra Life charity drive.

By donating over $5,000, the player community has earned Velik’s Blessing, which includes:
- 25 percent extra experience from killing mobs.
- An increase in the daily quest limit:
--- Elite accounts to 30.
--- Standard accounts to 15.
- Maximum Stamina of all characters increased to 135.

This special event will remain active until Monday, November 16 at 11 a.m. PST. So sign in to TERA this weekend and get the most out of the goddess Velik’s graces!
Edited by: Harmonia 1 minute ago
Welcome, Firala!

Enjoy!
Nope, this is for forum stuff. There is a suggestions forum for TERA in-game ideas and suggestions. I'll be doing more threads for feedback moving forward, on all kinds of topics.
Howdy all,

There's a bit of a tech issue. We're aware of the issues and the team is working on them right now.

Thanks!
HUZZAH! Thanks all, we've unlocked the $12,500 threshold goal, with a total of $12,542.67 this morning. This means a lucky 25 people will be receiving the Many Colored Fleecebox/Mask of Many Colors!


Just listen to these babies purr!

TERA presents two new mounts that should satisfy the cat lover in you! Drop by the TERA Store right now and pick the one that strikes your fancy: Socko, the tuxedo cat, or Saltyko, the orange tabby. Both are available in either character-bound or account-bound versions.

See one you like? Before you pick up that lovable kittycat, take a look at the two new cat mount loot boxes: the Lucky Cat Bento Box, and the Salty Cat Bento Box! Each is guaranteed to contain a semi-enigmatic scroll…but might also contain one of the sushi-loving cat mounts with travel buffs—Sockheart, Sockclaw, Sockspring, or Noble Socks; or Saltyheart, Saltyclaw, Saltyspring, or Noble Salty—or alkahests or other consumables.

What are you waiting for? Head on over to the TERA Store and give one of these kitties its fur-ever home!

Possibly. You can PM me and I can look you up.
Rongg on 11/12/2015, 07:50 AM - view
HI ! I've donate using another email that wasnt link to my tera account ? isit possible to receive the rewards still and participate in the raffles? I did this because I would like to have a separate account for games and other important stuffs like billing/ donations etc.


We will be sending codes on the email you used for Extra Life, the one they give us. It does not need to be linked to your TERA account.
Chinmi on 11/11/2015, 10:19 PM - view
hello danicia, i'm a bit late, but if i donate tomorrow on the 13th / 14th (waiting for my paycheck to come through), am i still eligible for getting the :
--Permanent Account Quacklemore Mount

and am i still eligible to join the :
--raffle off 25 Permanent Sleipnir Mounts
--raffle off 25 Permanent Qubic Weapon Skins
--raffle off 3 years of Elite Status

am i still eligible to all of those if i donate tomorrow ?

thanks in advance


Absolutely! You have until the 20th.
Cezzare on 11/12/2015, 09:27 AM - view
Thanks for the update! I would like to add something, nevertheless: many of us are used to this extra maintenances, but many others aren't and putting up the announcement in the forums just a couple of hours before it happens doesn't really help; if these are emergency maintenance sessions I guess it's fine, you can't always predict all the problems, but if they're meant to add cosmetics and such I'd like to think they're scheduled, and as such it would be very nice to have propper announcements in Tera's social network pages and the forums at least 2 days in advance.


We usually post about maintenance the day before around 4 p.m. PST. I think you're right though, we might be able to provide a little more lead-time than that.

This specific maintenance was to perform some back-end work and was not tied to the new mounts directly. We usually try to stick to one maintenance per week (during our normal time on Tuesday) but sometimes an extra one is necessary (to deploy a fix, for example).

FleurDeCerisier on 11/12/2015, 09:24 AM - view
Almost 30 mins overdue, if it's for the cat mount I will forgive you tera :D


The mounts were scheduled to go out at 9 a.m. PST, the extended maintenance was unexpected, but I released them to the web anyways so they'd be up when the servers go live.
Maintenance is running a bit long today. We're targeting 9:30 a.m. PST to have them back up. Apologies for the delay!
All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime lasts two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
[quote name='Latza' at='11/11/2015, 03:31 PM']Since Dani wanted the link..

http://arcticfoxhaircolor.com/[/quote]

Awesome, thanks! My stylist uses Pravana, but I'll ask about this brand. Cheers!
Kiomii on 11/11/2015, 02:18 PM - view
I'm unfamiliar with how raffles work. For the raffle winners will the gifts be sent to the account automatically or will we have to redeem them ourselves? If we have to redeem them will we be notified by e-mail or how would that work?


Hi! We'll be emailing everyone the codes for you to apply to your account.
Hey all! Head over to our wallpaper section for 2 fun new wallpapers :)

http://tera.enmasse.com/media/wallpapers




Akthanakos on 11/11/2015, 01:26 PM - view
I wonder what's in "store" for us xD


I see what you did there. :D
Greetings all!

Harmonia and I are so excited to give you a sneak peek for something magical today, which will be going up in the store tomorrow. If you're hanging out on AV right now, you might find me and catch a peek.

During the stream, we'll also be giving you an update on Extra Life, and we'll talk more about Community in general.

We'll be streaming live at 3 p.m. PST today. Hop on over to our official Twitch.tv channel to see something special.

http://www.twitch.tv/enmasseentertainment

See you there!

PS: Watch this space post-stream for more surprises!
Edited by: Danicia 2 minutes ago
This is a wonderful idea! I'd be interested to know when this is planned. :)
Nope! Friendship is the name of the mount. :)
Yep, I'm familiar with the new forums/features. It is one of the projects I have inherited. And I have opinions. :) Trust me, I'm doing my best to look out for you folks on this one. It's important to me.
If you're interested in giving feedback on the forums themselves, I created the following thread to find out what everyone would like to see in new forums. :)

Top Three Forum Wishes
New update!

Added final goal and two stretch goals! You can continue to donate and receive donations up until 11/20 to receive all the rewards! Help make Extra Life a huge success!
As long as I can find them both, yes it will. Did you donate anonymously?
Hello there,

Please contact Support for assistance. http://support.enmasse.com/tera
Greetings all,

There appears to be an issue for folks using Yahoo.com. The Account Armor emails are not getting through. If you submit a support ticket, please include another non-Yahoo email address so we can reach you. If not, you won't be able to log in and read replies from CS.

Thanks for your patience while our CS team researches the issue.
Visible to us should work. :) If not, you can always email us your receipt/screenshot of the donation.
Howdy all!

Funny enough, I'm hoping to get some Player vs Devs in-game events going. You'd be playing against EME. Not just PvP type things, but doing dungeons together, and all kinds of other things.

So, any sorts of in-game community events you're looking to participate in, I'm up for listening. :)

eliwap on 11/10/2015, 06:35 AM - view
How would one make sure that they did or did not donate anonymously?


You have two options on Extra Life. You can donate at yourself, and it captures your email for us. If you donate as Anonymous, we have no way of knowing it is you. So, we ask that you put a character name/server name in the public notes that we can see.

If you donated anon, and didn't do that, you can email us a copy of your receipt to community@enmasse.com
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.