TERA Online dev tracker
Minea (Ex-Community Manager)
Could you try restarting the launcher? We were in the process of opening the in-game store as well as the game server.

(I just got back on again and see other players on too.)
Edited by: Minea 2 minutes ago
HW is up and available.
Looking into it now.
The emails containing the codes were sent out yesterday.
All emails have been sent. :)
You should have received the item by now. Could you double check for us by logging out completely and logging in then checking the Item Claim?
iTex on 06/22/2015, 07:34 AM - view
^ horrific skill name pretty much killed all my excitement for that one.

There are no skill names from Treeshark's post. :)
Folks who hadn't received the item last night or earlier this morning, would you let me know if you still don't see it yet please?
There will be no scheduled maintenance tomorrow morning. :)

(We're planning for one on Thursday, but we'll have more info on that later this week.)
Edited by: Minea less than a minute ago
(Leave the thread be if you have nothing constructive to say. Whether you agree or not, disrupting someone from finding a guild for their preference where there is no harm done to anyone is just bad form in this case. Thanks.)
(1. Please keep all non-English posts in Languages section of the forums.
2. Use of offensive language and inflammatory content, especially in another language, is not an acceptable behavior on the Official TERA Forums. Please regard this as your formal warning.

I'm actually going to close this thread as you already have a copy here: http://tera-forums.enmasse.com/forums/languages/topics/KR-MT-server-)
Edited by: Minea 1 minute ago
So we've been monitoring the delayed Rogue's Garb delivery and it is going a bit slower, meaning the purchases from the weekend are still being delivered.

If the item delivery doesn't occur by tomorrow morning, let us know please by replying to this thread. (All Rogue's Garb purchases from the weekend should be delivered by then.)
Edited by: Minea less than a minute ago
So I just got an update, we ran into a technical issue with the codes today, which means we haven't been able to send out the emails with the codes yet. :(

We'll follow up with an update on this tomorrow.
Hello folks,

We ran into a technical issue with the codes today, which means we haven't been able to send out the emails with the codes yet. :(

We'll follow up with an update on this tomorrow.
Edited by: Minea less than a minute ago
Thank you for checking it and letting us know quickly. we're looking into it.
We've been working to deliver the delayed items today and have verified that they are now being delivered.

While we aren't done with assessing the situation to the fullest yet, you should be seeing the items delivered to you if you purchased Rogue's Garb during the hours we were having an issue.

If you have purchased Rogue's Garb over the weekend and have not received the item yet, could you let us know by replying in this thread?

Sometime later today. We haven't begun to send the email out with the codes yet. :)
If you have questions on moderation action against your account due to game behavior, please continue the conversation with our Support Team.

Discussion of moderation is against the forum rules, I'm afraid.
We always ask our players to send us as much information as possible if you see any suspicious activities, including character/server names, screenshots/videos, time, etc. Thanks.
Redirecting everyone to the pinned status thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Rogues-Garb-Item-Delivery-Status
Hello folks,

As mentioned in this thread, we are seeing a delay in the item delivery for Rogue's Garb cosmetic item.

We are currently investigating the issue and will use this pinned thread to keep everyone updated.

Next update will be around 4 p.m. PDT unless we have additional news.
Minea on 06/21/2015, 12:05 PM - view
Hello folks,

Sorry to hear about this, there seems to be a delay or something causing the slow delivery of the purchased items. We'll be back with more information as soon as we get news - otherwise, my next update will be in about an hour.


Leaving a copy on top as well.
Hello folks,

Sorry to hear about this, there seems to be a delay or something causing the slow delivery of the purchased items. We'll be back with more information as soon as we get news - otherwise, my next update will be in about an hour.


We're having a recruitment drive, where you and your friends drive off with the rewards. We're offering bonuses to players who recruit a few friends to join them in the world of TERA between Monday, June 22 and Sunday, July 12.

We're sending TERA players who have logged in since May 1 and are subscribed to the TERA newsletter five recruitment codes to distribute to friends (prospective TERA players). Each friend who uses one to make a new En Masse account and play TERA gets awesome bonuses. But it doesn't stop there! Get them in your guild and help them level up and you'll get even more amazing bonuses!

Of course, there are a few rules:

• You must be subscribed to the TERA newsletter before June 21 at 11:59 p.m. PDT to be eligible to participate as a recruiter and receive the recruitment codes. Subscribe to the TERA newsletter from your Profile Management page at https://account.enmasse.com.
• New recruit accounts must be separate En Masse account created on June 22 or later.
• New recruited players will have until Sunday, July 12 at 11:59 p.m. PDT to complete certain objectives within TERA to earn themselves and their recruiter various rewards.

When will you get your rewards?

New recruits will receive their XP Boost, bonus XP, and Snarl mount in their Item Claim upon redemption of the code.

On Monday, July 13, we will check the status of codes redeemed and objectives completed. We'll prepare item delivery of End-Game Starter Packs, Quacklemore loot boxes, Quacklemore mounts, rogue's masks, fiery halos, and bonus Elite Status rewards. Those rewards will be delivered to all participants via item claim no later than Thursday, July 16.

Don’t miss out on your chance to recruit your friends to play TERA! Sign up for the TERA newsletter before June 21 at 11:59 p.m. PDT to participate in this exciting event for a chance to earn exclusive rewards.
Happy Friday!

Please see this week's topics:

PSA: Inactive Character Name Release

Q: How do I make sure to preserve my character names?

As announced back in May (newspost here), we will be releasing the names of the inactive characters. Any character that has not been logged into the game world since June 25, 2014, will have their names appended with “_1”, freeing up their old names. Please make sure to have every character log into the game world before Thursday, June 25, 2015 (even if the character is newly created recently).

For more details on the name release, please see our FAQ here.

New Patch in July:

Q: You mentioned that the next content patch will come in July. Could you share more information on the upcoming patch?

Yes! Berserker tanking, the Dressing room, new tier of items, new instances, and a PvP battleground are all coming in July!

For more information, check out Treeshark's post here!

Restricted Server Transfers

Q: Now that the free server transfer event is over, do you have an ETA on when the transfers to Ascension Valley, Celestial Hills, and Tempest Reach will become available again?

The reason we opened a new PvE server, Highwatch, was to due to the explosive growth of our player base since May. We had to raise the population cap of all of our PvE servers (AV, CH, TR) to about 120% of the recommended setting. It's been a week after the transfer event, and we've been monitoring the situation closely. We will continue to monitor the servers with the current restrictions for now, but we will make sure to update you when we have additional information on when the restrictions will change.

In-game Gold Spammers

Q: We’re seeing a lot of gold seller spams in game lately. Is there a plan to help combat this?

We have noticed the trend as well and we have banned all of the accounts associated with such activities that we have confirmed so far. While we will continue our efforts, we will also do our best to keep an eye in-game chat for these spammers.

Also, for gold sale and advertisement activities only, please feel free to PM our GM Burble to report the gold advertisement/selling activities. (You may continue to report the activity via the in-game report function too.) We appreciate your help!

Response Times for the Support Tickets

Q: The response time for the Support Ticket has been longer than usual for a while. Is there an update to the status?

We've made a good progress and currently the turnaround time is approximately 6 days. We hope to continue bring that number down although it will likely remain that over the weekend. We've a tremendous increase in the ticket volume due to the huge influx of players, so we appreciate your patience.

As stated in our latest update thread, we've made a good progress and decreased the response time from 9-10 days to approximately 5 days. While we are excited about this, we are not satisfied and will continue to better our response time.

Thank you for your patience as we work through the large increase of Support Ticket volume after the new class and Steam launch.

----------------

Previous weeks:

6/12/15
6/5/15
5/29/15
5/22/15
5/15/15
This was already handled by our team. :)
Good morning!

Currently we have no plans to change our server location or setup. We'll be sure to communicate the information should that change.
(Folks, this thread's purpose is to provide an update, so let's leave it as is.)
We don't have a specific date or an ETA yet but we will be sure to keep everyone updated when we do get one.
I'm continuing to forward them to our team, some of them seem to be the local internet but perhaps not all.

When you're PM'ing me with the information, please include your location. Thanks!
Hello folks,

We made a mistake on our part and Monday's power hour and the make up session on Tuesday didn't get activated.

To make up for the missed days, we are turning on the power hour every day until Sunday (Thursday and Saturday for the missed days earlier this week). Sorry about the missed hours. :(

New Power Hour This Week:
5 - 10 p.m. PDT every day, June 17 - 21
Edited by: Minea 2 minutes ago


Sorry about that. :(

We're scheduling the makeup sessions for this week, we'll have the hours posted soon.
The blue box event ends at the same time as the sale, 10 a.m. PDT on June 22. :)
Yes, and it will be active tonight, 5 - 10 p.m. PDT, to make up for yesterday. Sorry about that. :(
We will be activating the Power Hour today to make up for last night's missing one.

Power Hour for Tuesday, June 16: 5 - 10 p.m. PDT
Edited by: Minea 1 minute ago
Yes, unfortunately it didn't get turned on properly as we planned. :(
Thank you, I've forwarded all information I've gotten so far.
Sorry that our FAQ wasn't as clear as it could have been. :(

We do not have a specific date yet, but from the news post:

"Highwatch opens Tuesday, June 9 following server maintenance and will be available to new characters and transfers from all servers. Server transfers will be free for a limited time, but transfers to Tempest Reach, Ascension Valley, and Celestial Hills are temporarily suspended."
Edited by: Minea 2 minutes ago
Could you send me the trace route information as requested in this thread? We need more information and it will help us chase down the issue a lot. Thanks!
Hello folks,

As included in last week's Stuff of the Week, we've been investigating unusual lag spikes. We're actively working with our service provider to identify and resolve the issue, but in the meantime, we'd like more information.

If you are experiencing this, please help us by running the trace route to 208.67.49.28 during the lag spike and PMing me with the result + your location (state or province will do!).

If you are experiencing unusual lag spikes:

Windows Vista, 7, or 8

1. Click the Windows icon on your task bar, or press the Windows key on your keyboard.
2. Type "CMD" and press Enter on your keyboard. This opens the command prompt.
3. With the command prompt open, type "208.67.49.28" and hit Enter. This runs a trace route to one of our servers.
4. Attach this information to your PM. To do that, right click on the command prompt's window border.
5. Hover your mouse cursor over Edit and click Mark.
6. Hold left-click on your mouse and drag the box over the information you need to save.
7. Once the section is highlighted, right-click the window border again.
8. Hover your mouse cursor over Edit and click Copy.
9. You may now paste this information and PM Minea along with your location.

Windows Vista, 7, or 8

1. Click Start on your task bar and select Run.
2. Type "CMD" in the run box. This opens the command prompt.
3. With the command prompt open, type "208.67.49.28" and hit Enter. This will run a trace route to one of our servers.
4. Attach this information to your PM. To do that, right-click on the command prompt's window border.
5. Hover your mouse cursor over Edit and click Mark.
6. Hold left-click on your mouse and drag the box over the information you need to save.
7. Once the section is highlighted, right-click the window border again.
8. Hover your mouse cursor over Edit and click Copy.
9. You may now paste this information and PM Minea along with your location.
Edited by: Minea 2 minutes ago
The free server transfer period has ended, but server transfers to CH, AV, and TR are still temporarily suspended. :(
Good afternoon!

Here are this week's topics:

Inactive Character Name Release

Q: How do I make sure to preserve my character names?

As announced back in May (newspost here), we will be releasing the names of the inactive characters. Any character that has not been logged into the game world since June 25, 2014, will have their names appended with “_1”, freeing up their old names. Please make sure to have every character log into the game world before Thursday, June 25, 2015 (even if the character is newly created recently).

For more details on the name release, please see our FAQ here.

Drops in End Game Instance Dungeons

Q: Along with the recent adjustments in drops in Ravenous Gorge, Bathysmal Rise Hard Mode and Sky Cruiser Endeavor Hard Mode, are there plans to adjust the drops in Sky Cruiser Endeavor Normal Mode as well?

While we don't have plans as of right now, the topic has come up. We will communicate more information if there are updates.

Unusual Lag Spike

Q: Some players have been experiencing unusual lag spikes recently.

There seems to be an issue with a service provider that we’re actively working to resolve with them. Also we have been collecting trace route to 208.67.49.28 for further investigation as well. If you could share your trace route results to 208.67.49.28 with us during the lag spike, it'll be appreciated. (You can PM Minea on the forums with the results. For more details on running a trace route, please see our FAQ steps here.)

Gunner Outfits in Fashion Coupon Store

Q: There are some gunner outfits in the Fashion Coupon store that cannot be previewed. Is there a plan to get them fixed?

This bug was forwarded to Bluehole, but currently we are not aware of an ETA.

In-Game Chat

Q: While playing TERA, sometimes we see extremely offensive/inappropriate chat. What should we do?

While TERA is a rated M game, we do ask our players to be mindful of others to encourage our TERA community to be even more friendly and welcoming. If you see extremely hateful, offensive or inappropriate chat in-game, please use the in-game report function to report the player. The moderation action may not be applied immediately, but we review every report and take the appropriate action. Thank you for your help in keeping our community awesome!

Response Times for the Support Tickets

Q: The response time for the Support Ticket has been longer than usual for a while. Is there an update to the status?

We've made a good progress and currently the turnaround time is approximately 6 days. We hope to continue bring that number down although it will likely remain that over the weekend. We've a tremendous increase in the ticket volume due to the huge influx of players, so we appreciate your patience.

----------------

Previous weeks:

6/5/15
5/29/15
5/22/15
5/15/15
5/8/15
I'm afraid we ask our community that any type of Founder's copy trading on the TERA forums to be a giveaway. (It is extremely difficult to verify such transaction.)
The maintenance is complete. Thank you.
The maintenance is complete. Thank you.
This is not related to the Elite Status bug we are currently fixing. We'll take a look at the ticket and try to figure things out. Thank you for your help.
Edited by: Minea 1 minute ago
Madhattress on 06/12/2015, 04:07 PM - view
Minea when is livechat coming back? I need you guys badly.

Live Chat is working for me and other players. I'm not sure what's causing the issue. :(
Ryusama on 06/12/2015, 04:12 PM - view
Silly enmasse, you forgot that you removed BftP and time traveler tokens.

They are still usable if you have them.
We will be performing an all server maintenance starting at 4 p.m. PDT today. We will be applying a bug fix with the Elite Status voucher and adding the gunner-appropriate gear to the Ambit boxes. (By using the Time Traveler Tokens to purchase the Ambit Treasure Chest, gunners will be able to use Ambit gear boxes to receive the class appropriate gear.)

All servers will be under maintenance starting at 4 p.m. PDT on Friday, June 12.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is approximately 1 hour. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
We will be performing an all server maintenance starting at 4 p.m. PDT today. We will be applying a bug fix with the Elite Status voucher and adding the gunner-appropriate gear to the Ambit boxes. (By using the Time Traveler Tokens to purchase the Ambit Treasure Chest, gunners will be able to use Ambit gear boxes to receive the class appropriate gear.)

All servers will be under maintenance starting at 4 p.m. PDT on Friday, June 12.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is approximately 1 hour. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Our Support Team is the only one that can help with this. Tickets will work fine. If there is any mistake, we'll review it. Thanks.
Hi.

We're looking into this but there seems to be an issue from service provider as well.

Could you PM me with the trace route results using 208.67.49.28? Your help is appreciated!
This thread has run its course.

Please remember that while you are free to express your opinions, it needs to be done in a constructive manner without inflammatory comments. Please regard this as your formal warning.
I do hope you reported the chat. We appreciate your help.
PM'ed you, OP.
Cincierta, The Swimsuit 3-Pack Smart Box from the sale has the 2012 swimsuits.(store page)

Nick, This page?
Added on 6/11/2015

1) CONTENT: The following sections outline language, expression, and naming of characters, accounts, or guilds, clear or masked, which is not allowed on the TERA official forums.

A. Race, Ethnicity, Gender, Nationality, Language, Life Choices, Religion, and Politics
- Anything that promotes, is recognized as, or alludes to symbols of racial, ethnic, gender, national, life choice, religious, political hatred or slurs, or derogatory content based on spoken language.
- Anything related to real life politics.
- Anything related to real life religion.
(Please keep the thread on topic and avoid spreading unconfirmed information. This is a formal warning. Thanks.)
(Good morning,

All comments need to be constructive and free of inflammatory remarks according to the rules. Please regard this as your formal warning. Thanks.

If you have questions on moderation, PM me directly as discussing it is against the forum rules.)
Richnub on 06/10/2015, 07:54 PM - view
How do you get into this? I have been watching all of these and I would love to do the Teach me how to Warrior PVE. Can someone give me any info?

Email us at tonka@enmasse.com please. :)
Maintenance is complete! :)
Maintenance is complete. Thanks all. :)
Should come over more often. We like having you around. :P
Today's power hour was scheduled for 5 - 10 p.m. PDT, but it started an hour late.

So we are extending it for another hour, ending it at 11 p.m. PDT.

6/10 Power Hour: 6 - 11 p.m. PDT
Minea on 06/10/2015, 06:05 PM
As of right now, no changes scheduled with tomorrow's maintenance.

Leaving a copy here.
As of right now, no changes scheduled with tomorrow's maintenance.
Updating:

Could you PM me with the following information:

- Where you are in game (For example, which instance dungeon, outside of Velika, etc.)
- What server you are on
- Where you are in RL (no need to specific, country or state will do)1
- Run the trace route with 208.67.49.28
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. During the maintenance, we will be working on some backend stuff as well as changing the tier 2 alkahest to tier 3 as a bug fix. (It was given out as a leveling event reward.)

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, June 11.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. During the maintenance, we will be working on some backend stuff as well as changing the tier 2 alkahest to tier 3 as a bug fix. (It was given out as a leveling event reward.)

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, June 11.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE -- NEW!
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Edited by: Minea 2 minutes ago
Minea on 06/10/2015, 10:24 AM
Could you PM me with your trace route information and where you are logging into TERA from? This information will help us better investigate what's causing this.

(Our FAQ page has the how to on running a trace route.)


If you are able to, could you PM me with the following info please?
Minea on 06/10/2015, 10:24 AM
Could you PM me with your trace route information and where you are logging into TERA from? This information will help us better investigate what's causing this.

(Our FAQ page has the how to on running a trace route.)


If you are able to, could you PM me with the following info please?
The list of the countries in the earlier post is complete, so Serbia should be fine.
Edited by: Minea 2 minutes ago - Reason: grammar xD
Could you PM me with your trace route information and where you are logging into TERA from? This information will help us better investigate what's causing this.

(Our FAQ page has the how to on running a trace route.)
OMG MYSTIC! I just got my Discovery weapon and chest +12'ed last weekend, waiting to hear about what rolls I should do!

Hello,

Here is more information on the new PvE server and the free server transfer week: http://tera.enmasse.com/news/posts/new-pve-server-highwatch
We're keeping an eye on this but in the meantime, please share more information (for example, where, what server, what activity, which area, etc.). We appreciate your help.
Skywhale delivers! (Literally.)

This should be resolved now.
We're working on it. Thanks for letting us know!
Zoknahal, if they are already playing through Steam, nothing will change for them.
Please note: All existing players who downloaded TERA through Steam and added TERA to their game library before Thursday, June 11, 2015 will continue to be able to access and play the game with their En Masse account.

Also, TERA remains available to download and play with an En Masse account from our download page including the following countries that will lose access on Steam starting on June 11.


The list of countries that will not be able to access TERA on Steam starting on Thursday, June 11, 2015:

• Austria
• Belgium
• Bulgaria
• Cybrus
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Luxembourg
• Malta
• Monaco
• the Netherlands
• Norway
• Poland
• Portugal
• Romania
• Russia
• Slovakia
• Slovenia
• Spain
• Sweden
• Turkey
• Switzerland
• United Kingdom
Oahk, if you are already playing TERA through Steam, nothing will change for you. You will continue to be able to play TERA (by En Masse) through Steam.

All existing players who downloaded TERA through Steam and added TERA to their game library before Thursday, June 11, 2015 [i]will continue to be able to access and play the game with their En Masse account.
Edited by: Minea 1 minute ago
This should be resolved now. Let us know if you are still waiting for the item delivery (if it's an account-wide item, please make sure to log out + restart the launcher).
We're working to address this right now, hang in there please!
I transferred with noctenium. I am not aware of any other items so far.
TERA's new PvE server Highwatch is now open for new characters and server transfers. All server transfers are free of charge until maintenance on Tuesday, June 16, but transfers to the following PvE servers are temporarily disabled:

• Tempest Reach
• Celestial Hills
• Ascension Valley

Transfers from these servers are still allowed. Please consult our FAQ regarding server transfers if you have any questions or concerns.

Additionally, we are enabling a two-week leveling event on Highwatch, similar to the one held in May but without the double XP bonus.

The rewards are as follows:

• Level 12: 5 Goddess Blessings plus a 100% XP Boost
• Level 20: 1-day Elite Status Voucher (adds elite status for 24 hours)
• Level 30: 3 sapphires, 50 Tier 2 Feedstock, 50 Tier 2 Alkahest, and a 100% XP Boost
• Level 40, 45, and 50: bonus XP, plus various PvE crystals suitable for your class
• Level 55: 3 sapphires, bonus XP, plus various PvE crystals suitable for your class
• Level 60: 2 emeralds, plus various PvE crystals suitable for your class
• Level 65: 3 instance reset scrolls, plus various PvE crystals suitable for your class

For more changes in this patch, click here!
Character B will not be able to equip the items even though the text will display that it belongs to character B.
Also a reminder, please be logged out of the game when trying the server transfer. (just in case :) )

Tonka edit: If you are getting an error during transfer that does not give any indication as to why, please list your character name and server in this thread. That will allow us to lookup your account much quicker.
Edited by: Tonka less than a minute ago
We're also investigating on our end, so hang in there please!
Could you try logging into the character, then log out, exit completely out of the game + launcher, then attempt the server transfer using a browser without a pop-up/script blocker (anything that may affect Java/Javascript)?
If,

1. You have a Founder TERA account, AND
2. You wish to transfer a character to Highwatch, AND
3. You see "not enough character slots on destination server" when you have enough slots.

Then please try logging into your game, log out and try it again.

(Thanks, Aist, for your tip!)
Edited by: Minea 3 minutes ago
Thank you for the update! We'll create a pinned thread in case others run into this. <3
All servers are up. :)
ALL servers are up! \o/
Highwatch is up. \o/
Omg the hype is real. We're almost there!
http://tera.enmasse.com/news/patch-notes
Edited by: Minea 1 minute ago
If you see offensive/inappropriate chat, please report it so that we can review and take action. Thank you.
We ask that you give Founder's away, not trade/sell.

Old (really old) thread for reference.
The maintenance is going according to schedule so far. :)
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