The general wait time on all types of TERA Tickets is now under 24 hours, so hopefully it won't take weeks.

I'd suggest opening a Support ticket, if you have not already done so, and include the text file created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )

Thank you for mentioning this.

I've gone ahead and let the appropriate team know, and they should begin the process of bringing the Server back up soon, if they haven't already started.

As far as I am aware, Maintenance is still planned to occur in just under 1 hour from now.

Going to close this Thread, since the content being discussed within it are violations of our Forum's Rules ( both a discussion of Moderation Action and in-direct player Call Outs).

kknaex wrote: »

Halrath wrote: »

Hahaha! Awesome (and confusing) typo. The answer is level 50. I'll fix the news post. Thanks.

Hi Halrath, today I saw news about new flying wolves, then what is the point of getting non fly wolf in Kritika and it is also delayed until August 31? I only plan to get the lv 20 mount, so is it possible to get the mount sooner bec by the end of August ppl who love the Wolfie would have already purchased the Wolfie without trying Kritika, I have alot mounts including flying mounts, dragons, so swipe isnt a problem but just feel like my efforts in doing Kritika again(I did it before in closed beta for emp event) is wasted, considering the fact that, for me it isnt that fun to play.

The way this promotion works, I believe you would not be able to obtain a free Lady mount through the Kritika requirements before Sept. 5th-8th, the dates that it mentions a redeemable code would be sent via Email.

Just to clarify a bit further on this, I believe the actual Items needed to turn in those Quests are not obtainable anymore, however the NPC will still accept the items from any older characters / players who still happen to have them.

LilMsQTay wrote: »

Has anyone gotten Lady, is it a 7 day mount or a perminate one?

"The mount you receive will be determined by your final level in Kritika Online at 11:59 p.m. PDT on Thursday, August 31"
"Codes will be emailed between September 5–8"
http://tera.enmasse.com/news/posts/playing-kritika-you-can-earn-a-free-tera-mount

Yeah, it's best to just close the new additional Ticket at this point, since I can reply through the original one.

It's fine. I found the original Ticket as well as your updates. Since it was me who originally replied, I'll go ahead and take care of it for you shortly.

As a heads up, if you hit the "Reply" button on the Email notification about your Ticket being updated, and send in your message that way, it is not the same as replying directly to a Support Ticket, or even putting in a brand new Ticket.

Our Support Agents get no notification of a response being sent in from a player when that method is used, and most likely the reason why it's now taken a few days for anyone to see the answers you provided for verification.

We removed the Banner that was stating to redeem it before midnight.

LilMsQTay wrote: »

Ooh, when I went to

http://support.enmasse.com/tera/transferring-a-character-to-another-server

For server transfer info. I found:

Edit: From Friday, September 9 at 10 a.m. until Thursday, September 15 at 10 a.m. (PDT), server transfers will only be available FROM Fey Forest TO Ascension Valley. During this time, server transfers will be free and the transfer limit for gold will be increased from 50,000 to 200,000.

That "Edit" was in reference to the 2016 Merge that occurred, where Lake of Tears, Valley of Titans, and Highwatch became Fey Forest.

Teekz wrote: »

Can you at least open it up for people who domt have double rolls?

Sadly, I don't think that would be something we would do right now, since it's not just issues with the 2nd set of unlocked stats on items... Example being : Server Transfer Issue

If Unstuck does not allow you to continue on with your Story Quest in this area of Stepstone Isle, I'd add two other recommendations :
1.) Submit a Support Ticket so the quest can be reset back one stage for your character.
2.) If you didn't add anything specific to the character yet, and you're not super attached to the look of this character, it might be fastest to delete and remake the character.

If you haven't already done so, I'd recommend sending in a Support Ticket.

In my honest opinion, it sounds like you have software on your PC that is limiting the required connection to the Game Client, and it's constantly disconnecting and trying to re-establish the connection before a crash occurs...

Ryuzhen wrote: »

@Spacecats
Ty EME STAFF

I'm going to send you an update through that Ticket.

There is already a thread for this topic.

Try to avoid creating an additional thread, when there is already one going that is discussing it : https://forums.enmasse.com/tera/discussion/16599/vs-mentor-event

Did anyone else experience this / not receive the additional rewards after completing Normal Mode in a party that had at least one unskilled player ?

As mentioned in this recent Thread, there had been an issue with Server Transfers that in some cases lead to character corruption, resulting in a loss of learned Pet Skills, learned Emotes, or sometimes causing learned Crafting Designs to be removed.

Those 3 specific issues now seem to be resolved (going forward) after the July 13th Maintenance, however the characters that experienced the corruption remain unresolved.

In an attempt to resolve the issue for these characters before too much time has passed, we recommend immediately opening a Support Ticket. Provide the following information:

An approximate date of when the character completed the Server Transfer :

The Character's Name and the Name of the Server that character was originally on :

The new Server the Character was moved to, and if applicable, the new name that Character was changed to :

How was the Character effected by from the recent Server Transfer :

TacioNobre wrote: »

It's been a year or more that I do not enter my account, and I forgot my e-mail. If I give the name of my character, can you tell which e-mail it is linked to?

You'll want to submit a Support Ticket for this, and yeah, if you provide a Character's Name and Server, and we can locate the Account and have you verify additional information about that Account, we can assist with the recovery of that Account.

Unless I hear differently tomorrow morning, I'm going to assume that there won't be any Maintenance this week.

Terraforming wrote: »

CobaltDragon wrote: »

Terraforming wrote: »

@CobaltDragon I opened a support ticket a few days ago regarding brokered purchases that could not be claimed due to some sort of bug. I can no longer see the ticket and for some reason I can see all my old closed tickets that I didn't see there yesterday.

Is it possible that the Support Ticket was opened while logged into an alternate Account ? Definitely not.
Beyond that, I can really only assume that the Support Ticket did not get submitted when you finished writing it (for whatever reason), and now at this point, you would need to retype it.

I checked on the status of the ticket everyday since I opened it, and today I noticed the change. For some reason, I can now see all my old tickets (dating all the way back to 2013) that were supposed to be deleted. I didn't see any of these old tickets until today.

Again, I maybe wrong with this, but what you're describing really does sound like you had been logged into a different Account, thus why all prior Tickets weren't available or being displayed...
If the Ticket was successfully submitted, then it's still on that Account, and not on the Account you're currently logged in with.
By logging out of that Account, and then logging into this Account, it now suddenly shows all prior Tickets you had made, and appears as if the newly submitted Ticket just disappeared.

Terraforming wrote: »

@CobaltDragon I opened a support ticket a few days ago regarding brokered purchases that could not be claimed due to some sort of bug. I can no longer see the ticket and for some reason I can see all my old closed tickets that I didn't see there yesterday.

Is it possible that the Support Ticket was opened while logged into an alternate Account ?
Beyond that, I can really only assume that the Support Ticket did not get submitted when you finished writing it (for whatever reason), and now at this point, you would need to retype it.

Tickets are based on the date and time of the original submission, and you won't lose your "spot in line" if you decide to go and update the Ticket with an additional Link or adding a few more sentences of information.

As of right now, we're getting just under 8 days wait time on newly submitted Tickets, so most likely, if your ticket is a week and a half, it's probably already assigned and is being reviewed as I type this.

We'll continue to get that wait time down further, with the goal being 0-24 hour wait time on new Tickets.

LancerJiva wrote: »

So the lootbox ones do have the rainbow effect?

Only the Loot Box Red version "Angora Air" and the Red version's direct purchase "Mopsy" have the Rainbow Effect.

I was able to confirm that the 2495 EMP Mopsy does have the Rainbow Effect when you dash, even though it's not mentioned.
https://store.enmasse.com/tera/item/mopsycharactermount/mopsy-permanent-character-mount

Shinkouryuu wrote: »

Halrath wrote: »

As I mentioned earlier this week, we're planning one for this summer, but NOT SOON™

@Halrath can you please check your inbox i send you guys a private message since yesterday (you and spacecats) i can't make a post in the Guild forum part, please help me.

Looks like your Post was getting caught up in a Spam Filter, possibly due to excessive editing, or too many Threads / Posts made within a short time frame.

Closing this Thread to avoid misinformation.
You're showing a link to an article written in 2015.

Most likely, the reason why you can only access the European Servers through Steam is due to the information we had previously posted here : ( http://tera.enmasse.com/news/posts/important-news-for-europe-and-russia )

As for still being unable to connect, I'd suggest submitting a Support Ticket with an attached copy of your EME Diagnostic text file : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )


While waiting for us to answer your Ticket, you can also try the steps listed here, if you have not already done so : ( http://support.enmasse.com/tera/resolving-connectivity-issues-with-tera )

And if those don't work, try the steps below :

1.) A fresh install, in the off-chance any corruption in the installation has occurred.

2.) Try using a free VPN / Proxy Service, which will alter the route your connection is taking to our servers (might want to try a few to see which provides the most ideal connection).

3.) Contact your Internet Service Provider and have them test your connection between your computer to our Servers, and see if there might be any issue with Nodes or a Data Center Outage along the current path the connection is taking.

4.) If nothing else has worked, you may also want to try have a local computer specialist take a look at your computer, checking for any software that may be conflicting, and then help remove that software.

Being able to access Server Select, but not being able to enter any Server typically indicates that your Game Client hasn't correctly patched up to the latest version, and more often that not, it means you have software on your computer limiting or blocking the required connection that is needed to finish patching.

I'd recommend checking what you have installed, and either add exceptions to the TERA-Launcher.exe , TL.exe, and TERA.exe files, or simply temporarily uninstall your Security Software followed by a quick computer restart, then check to see if you can finish patching, and then make it to the Character Selection Screen.

Also, for your Account's Public Nickname, check this Thread : https://forums.enmasse.com/tera/discussion/20/setting-up-your-account-nickname

Sadly, I do need to close this Forum Thread.
We are not able to offer to check submitted Support Tickets and give higher priority to the OP because a Forum Thread was made in an attempt to check the current status of it.

The Allegiance system not working right now is being discussed in another thread : https://forums.enmasse.com/tera/discussion/15875/allegiance-weekend-event#latest

I believe it may have just now been resolved for all Servers.

Yes, that was what I had been referring to, but checking it now, it appears to be a Troll code.

I could have sworn that there was a code written in paint on the wall towards the very beginning of the Stream...

If needed, I'll go ahead and provide the Link that another player had posted in a different Thread (It's a link to TERA Europe's News Post): https://en.tera.gameforge.com/news/detail/terademys-flying-mounts-in-game

You might have already seen it, but I mentioned that a bug report has already been created, and since the response was sent in the other Thread, I'm going to go ahead and close this thread

https://forums.enmasse.com/tera/discussion/15668/huge-vshm-bug-that-needs-to-be-addressed-asap

As Spacecats has mentioned before in other various Forum Threads asking about TERA Console, although we would like to give you a fully accurate answer, we unfortunately don't have an official answer at this time, as there are still many factors that have yet to be determined.

When more details have been officially confirmed, there will most likely be a News Post announcement provided.

As a heads up, I took the information from the two recent Forum Threads on this and just filed a bug report.

K9RNLGMGLT wrote: »

[filtered] I met the same problem with you

You may also want to try manually clearing the saved User Interface information that the server is holding onto for your Account.

You can do this by going into your Options, UI Settings menu and clicking these 3 buttons :

Reset UI Positions

Reset UI Scale

and Reset all ( found at the bottom of the window )

More than likely, if it is specific to just one character on AV, you'll want to run the Repair feature in your TERA Launcher, using these steps : http://support.enmasse.com/tera/repair-tera-to-resolve-common-issues

If you still cannot access and log into the character after completing the Repair, please go ahead and open a Support Ticket, if you haven't already done so.

vtctma wrote: »

http://tera.enmasse.com/news-page/patch-notes/patch-550303hf2

They were supposed to be hotfixed with patch, yet it's still not enabled. ?????????????????

The Hotfix was added, and the actual process of re-enabling Server Transfers required the Servers to be back Online, so it should be working, but might take another couple of minutes before they all become available again.

Thanks for making sure we are aware.

A response was provided in this thread on pages 5 and 6.

https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest

@xChiharaMinori - Good Morning. Apparently we posted at the exact same time.

teragamer999 wrote: »

Server is back tho it has not reset cooldowns. I mean daily cds. Not asking for compensation or so. Just the daily cds pls

I believe that was originally reported last night, and our Production Team is looking into it. I believe the reset times were changed unintentionally, and hopefully they can be readjusted back to the normal times.

Jinsoyun wrote: »

This server isn't up yet !
Wake it the f up !!!
;p

All Servers should be up now, so if you're still unable to access, you can feel free to either make a Support Ticket, or PM me with a screenshot of where you're getting stuck.

It looks like each Server is coming back Online, one-by-one right now.

To address the overall issue, all Servers are being restarted.

I was able to go through each thread and read all the comments.

No Bans were issues, but multiple duplicate Forum Threads were closed, each directing to the Thread that I had been responding to, making it easier for players to see that the login issue was being addressed.

Feel free to check my comments in this Thread :
https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest

HPRFCJWTW6 wrote: »

CobaltDragon wrote: »

As an update, it does appear they have identified the cause, and are starting work to correct it.

Anyway you could let us in on this cause?

I wouldn't be able to provide the exact specifics, but it is my understanding that there was something that had caused our Account Login System to stop working, which essentially prevented any player who wasn't already logged in from being able to access, and any player that may have crashed would not have been able to log back in.

Feel free to check the response placed into this Thread : https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest

As an update, it does appear they have identified the cause, and are starting work to correct it.

Closing some duplicate threads.

I put a response in this one : https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest

I have reached out to the appropriate teams to figure out what happened and they will begin working to resolve it, if they have not already been doing so.
Thank you all for your patience.

CassandraTR wrote: »

In previous patches you were still able to get 4 out of 5 in your party from the LFG or your guild, (or 6 out of 7,) and then instance match. If they kept that it shouldn't be a huge problem.

I dislike "IMS only" for the reason that if someone leaves, DC's, or becomes an insufferable [filtered] that you have to kick, you can't just go recruit. You must wait for IMS and risk getting another afker or [filtered]..

Hopefully it is fixed with a week, like in past patches.

I believe this was the way it was configured when it was delivered by Bluehole Inc.

I can bring it up, and see if it might be possible to add the ability to enter via Teleportal as well, though please keep in mind that if we are able to, it might not be an immediate change.

REM4DKMDKP wrote: »

English Version
Hi, I am new to the game, and I have a question related to the quests ... I arrived at level 44, and I noticed that we moved from the faster level in dungeons. With that left several quests without doing, then the doubt that is is that to some consequence if I arrive in lvl 65 without doing the quest?

Versão em Português
Oi, Sou novato no game, e estou com uma duvida relacionada as quests... Cheguei no level 44, e tenho notado que passamos de level, mais rapido em dungeons. Com isso isso deixado varias quests para tráz, então a duvida que fica é que a alguma consequencia caso eu chego no lvl 65 sem fazer as quest?

When you get to a certain point in the Story Quest Line, I will mention that it's extremely important to do them in a certain order, otherwise you may end up killing off an NPC before he can ask you to complete other Story Quests.

Example :
Revelation of the Goddess
These Aren't the Weapons We're Looking For
The Mystery Deepens
etc...

This thread is rapidly spiraling out of control, so going to close it before it can get any worse.

A Link was previously posted by other players on the Forums.

Here is that link : http://tera.nexon.com/shop/itemview.aspx?product_no=485931&cat=

The appropriate way to address this would be through reporting the player via a Support Ticket.

Since you've stated that you're already planning to submit a Ticket, I'm going to go ahead and close this Forum Thread.

Revolt23 wrote: »

Do I have to @Spacecats to get a response? Sorry idk how this works but can I get the time of stream so I don't miss it here from work. Thank you.

It generally starts around 3pm PDT, give or take a few minutes. That would means it starts in about 3 more hours and 6 minutes.

LilMsQTay wrote: »

I got emp points for buying shop items, went to claim them (bc I have that Elite pack for 30d) and I did not get those as well

The "Reward Credits" are delivered to your Item Claim, but the "Reward Points" are added to your Account's Balance, which progresses you up towards the next Tier. There is a little circular icon ( to the right of an Elite Icon ) which displays your Tier Number, and if you click it, will bring up your TERA Rewards Menu and the Rewards Emporium Shop.

I'm just going to go ahead and drop this in here...

What About Proxies?
Services that promise to improve your ping and decrease lag may sound promising, but they are frequently used by hackers and criminals who want to remain anonymous. Although we do not block them by default, a proxy or server host will be blocked if it becomes a popular tool for criminal behavior.

http://support.enmasse.com/tera/does-en-masse-ip-block-based-on-region

A Known Issue, but thanks for making sure we are aware of it.

https://forums.enmasse.com/tera/discussion/8132/known-issues-honorbound

"Bank expansions from buddyup codes that were used disappeared"

Dando uma olhada em suas tentativas de login recentes, parece que seu acesso estava sendo bloqueado para nossos servidores norte-americanos, devido a um serviço VPN / Proxy habilitado, que bloqueamos.
Se você desativar esse serviço VPN / Proxy (ou talvez tentar escolher outro), você deve ser capaz de acessar a conta.

"Taking a look at your recent login attempts, it seems like your access was being blocked to our North American servers, due to a VPN / Proxy Service you had enabled, which we have specifically blocked."
"If you disable that VPN / Proxy Service ( or perhaps try choosing a different one ) , you should be able to access the Account."

If you still have any issue afterwards, you'll probably want to submit a Support Ticket.

There is quite a bit of information that is still being determined, so additional announcements will be made as things get finalized.

You can at least sign-up for the Beta here, if you're interested : http://tera.enmasse.com/news/posts/tera-is-coming-to-consoles-in-2017

https://forums.enmasse.com/tera/discussion/13537/buddy-up-bank-tabs-and-guild-bank-broke

To clarify, the letters themselves should be useable IF you have all of them. ( T-E-R-A )
If you don't have ALL of them, they won't be able to be combined, and as Spacecats mentioned, it's unlikely that the letters will be reused.
If they are used again, they'd most likely be assigned different ID's in the system, and wouldn't be able to be used with past letters.

Nootiful wrote: »

CobaltDragon wrote: »

Nootiful wrote: »

Nobody would see this in bug reports... Nobody checks it. Not even eme.

That's not an accurate statement.

I check it, Spacecats checks it, Noesis checks it, Halrath checks it, our lead QA ( Quality Assurance Game Tester ) checks it, as well as others.

Then how come theres still so many of these bugs in the game that remain unfixed? Like all the invisible holes in the map that instantly kill you.

Like this for example, this has been here since I started playing in 2015..... Thats 3 years almost that I've been able to freely jump out of the map at this point.

We report the issues, either as we specifically identify them, or when our players bring them to our attention.

After being reported, issues are prioritized by the Developer (Bluehole Inc).

This means that some things are ultimately determined as being more important or less important than other reported issues, and it's ultimately up to TERA's Developer which they wish to put effort and development into addressing.

Nootiful wrote: »

Nobody would see this in bug reports... Nobody checks it. Not even eme.

That's not an accurate statement.

I check it, Spacecats checks it, Noesis checks it, Halrath checks it, our lead QA ( Quality Assurance Game Tester ) checks it, as well as others.

SageWindu wrote: »

Wait, so the titles were for "server first" people? Why isn't that on the page? I'd figure that's some vital info for the rest of us who aren't able to grind our socks off (for whatever reasons) so that we don't end up wasting time chasing a reward that, at that point, may not exist.

This was clarified on already, but essentially the Title is going to be provided to ALL Valkyries that hit the milestones within the deadline.

That being said, it's worth noting that the specific Valkyrie that did reach each leveling Milestone was awarded the Achievement immediately, rather than having to wait for us to manually provide it.

Daight90 wrote: »

@CobaltDragon @Spacecats Can't you guys extend for few hours? My friends had trouble getting to 65 because they keep getting bugged/glitched from instance, can't even enter, and they even took leave off their work to aim for 65, I'm sure there's a number of people who got the same problem, coupled with the lags and whatnot, seems kinda heartless when you guys didn't even extend for few hours.

It has been extended from the original deadline to 12pm ( Noon ) which is in 1 hour and 8 minutes.

babiimonster wrote: »

YAY I HAVE 2 AND A HALF HOURS TO LEVEL TO 65! IM LEVEL 35!

Just an FYI, 12pm ( Noon ) is 1 hour and 22 minutes from now, not 2 and a half hours...

Kriyon wrote: »

CobaltDragon wrote: »

Kriyon wrote: »

Halrath wrote: »

ikiteforfree wrote: »

wait you need to be the first to to each milestone to get the titles? wtf EME

No. Players who reach the milestones in the first 24 hours will all get the titles.

@Halrath
I arrived at level 65 before 24h but I did not receive the titles ...

I can check into this, but it is my understanding that the players who were not FIRST on the Server, but still hit level 65 in 24 hours will be awarded the Titles manually.

Also, if it's being done manually, I can try to see if we can at least clarify on when we'll start sending them out.

@Halrath
So will it be placed manually ??

As long as your Valkyrie has leveled to the specific Milestones :

Battle Maiden (level 30)
Grim Amazon (level 58)
Dark Raven (level 60)
Fate Weaver (level 65)

Then yes, you will receive the Title(s), and they will be provided manually.

Alec13 wrote: »

If titles will be awarded manually must every person write here that they did it in time and you people to check it and give the titles cos I hit 65 hours ago and I think people want to hit lvl 65 cos of the titles.

No, we will check each Server after the deadline, and all eligible players will receive the titles, most likely applying the Titles in batches ( meaning not done all at once ).

You do not need to post in this Thread and state your Valkyrie is eligible.

Hexblade wrote: »

I'm returning to Tera after some time off. For the new class, like everyone else.

However, on my character select screen I don't have the option to enter a Buddy Up code. Meaning the little banner on the right side is not there. Is this not applicable to me or the Valkyrie for some reason?

Any help is appreciated!

The BuddyUp System will display that little box on the Character Selection Screen ONLY if that specific Server has not be accessed in the last 30-Days.

I believe once you log into that Server ( and hadn't accessed for 30-days ) , there will be a somewhat limited time frame to use the system to select an eligible character ( level 9 or below ) and apply another player's BuddyUp Code.

ikiteforfree wrote: »

Same I did hit 65 in 8:30 but I didn't receive any titles.

SirRadovan wrote: »

Same, just hit 65, no titles !

HELP

Check my post above.

Kriyon wrote: »

Halrath wrote: »

ikiteforfree wrote: »

wait you need to be the first to to each milestone to get the titles? wtf EME

No. Players who reach the milestones in the first 24 hours will all get the titles.

@Halrath
I arrived at level 65 before 24h but I did not receive the titles ...

I can check into this, but it is my understanding that the players who were not FIRST on the Server, but still hit level 65 in 24 hours will be awarded the Titles manually.

Also, if it's being done manually, I can try to see if we can at least clarify on when we'll start sending them out.

Error Code 119 mainly comes up when the Web Browser has Opted-In to auto-fill some specific personal information, and on that particular page, by default it can cause the page to not display the "State" field as a separate box to input information into, until after you have specifically typed in your city and country.

To force the "State" box to appear, I believe after putting in the city, you need to tab down to the Country/State dropdown selection, choose any other Country than what the default selection is, then choose United States or the country that applies to you, and you should see the State dropdown box appear above the Country/State dropdown.

From there you put in any state, or you can try putting in information that most accurately fits your billing information, and then proceed on with the purchase.

The Error Code : 119 should no longer appear.

This Link should be able to answer the majority of your questions : ( http://support.enmasse.com/tera/transferring-a-character-to-another-server#How_do_I_transfer_to_another_server? )

There is already a Forum Thread which included the same video.
( https://forums.enmasse.com/tera/discussion/12897/this-is-real-elin-gunner )

Are any of you able to log in to the website if you specifically log in from this page : ( http://support.enmasse.com/tera ) ?

The overall issue should now be resolved, so for any remaining one-offs, I'd still recommend making a Ticket for further Investigation.

MustangGT wrote: »

Since so many people are having the issue, I don't think writing a ticket will be of any use, as someone stated above.
I'm glad I'm not the only one having this problem, though.

Without players submitting a Ticket and providing the Diagnostic, it can be hard to narrow down the exact cause, but I'll go ahead and mention this thread to another department.

cheekibreeki wrote: »

Same issue here. I have a feeling flooding support for this is not going to help anything, because we won't hear a response for like 7 days and the issue will likely be resolved by then.
Launcher closes itself out before the diagnostic tool can even finish.

Is it possible that many of you have a specific Anti Virus or Security Software that just completed an update last night or this morning ?
It sounds like the required connection that the TERA Launcher and Game Client needs is being limited or blocked completely.

Might want to try adding exceptions, or perhaps go as far at temporarily removing the installed Security Software followed by a computer restart, then check to see if the same issue remains.

There should be some more information about this very Soon™

Feel free to make a Support Ticket for both.
For the TERA Launcher issue, please attach the text file that is created while running our EME Diagnostic :
( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )

In some cases, gf can stand for "Good Fight"

Just wanted to let you know that we're investigating the cause, and working to bring all the servers back online.

Taking a look at your recent login attempts, it seems like your access was being blocked to our North American servers, due to a very specific VPN / Proxy Service you had enabled at the time of logging in, which our Security Team had specifically blocked due to the activity we had previously seen coming through that VPN / Proxy Service.

Perhaps if you disable that VPN / Proxy Service ( or perhaps try choosing a different one ) , you might be able to access your old and new Accounts.

No updates on progress, other than what had already been mentioned here : ( https://forums.enmasse.com/tera/discussion/12091/server-transfer-error )

This Thread also seems to have run it's coarse, and i'm going to close it.

This Thread seems to have run it's coarse, and i'm going to close it to prevent further harassment between players.

BlueReprisal wrote: »

...Is This still a problem? A couple days ago I tried transferring 15 times till my 1 day elite ran out..I'm quite annoyed it did not go through and isntead now I'll have to pay 30$ to transfer instead of just 15$ even after having checking my inventory and making sure all these issues were taken care of. @CobaltDragon and where is the update you said you'd let us know about? -_-

A work-around was provided above, if you read through the other posts I made in this Thread.

No ETA on a full fix, but it's been reported already, and will get adjusted in the near-future.

CassandraTR wrote: »

@CobaltDragon

CobaltDragon wrote: »

I am fairly sure this Maintenance is intended to remove Kyra's Potion Shack from the Welcome Window, clear all Catalyst Account balances, remove remaining unredeemed Catalysts from characters, and the typical Tuesday Server Restart / Maintenance.

Can you tell us if the VG reset and instance reset times will line up again at the previous time? (4am PST)

They have been unaligned since last Tuesday's maintenance and there has not been one response in any of the (now four) threads about it from EME staff.

I mentioned both to Spacecats and Noesis, but cannot confirm if they were changed yet.

I am fairly sure this Maintenance is intended to remove Kyra's Potion Shack from the Welcome Window, clear all Catalyst Account balances, remove remaining unredeemed Catalysts from characters, and the typical Tuesday Server Restart / Maintenance.

Allibaaaaba wrote: »

@ElinUsagi Not many people is still "people" No one on Mt does any OWPVP and it's getting more active by the day with all these Mt players coming over.

Also it's convenient that you'd have to waste more money to server transfer by buying a name change, they should open up transfer after this gets worked out if the only way to actually move right now is but spending more money to move.

If you re-read what I wrote, you'll notice that I said players could use this as a temporary workaround if "time is of the essence" and they needed to get the character moved before the issue could be resolve.

The name change wouldn't be needed at all if a player chooses to wait.

Juniorlk12 wrote: »

CobaltDragon wrote: »

Cillv wrote: »

https://puu.sh/upjVH/aa5575e7ce.png
So I'm trying to transfer one of my characters but I keep getting this same error, I was wondering if anyone had the same issue or know how to fix it.

This is being looked into from our end, and we should hopefully have a resolution soon.

Greatly appreciate that this issue is being looked into. I think someone asked this but is there an estimated time as of 3/3 of when this issue may be resolved? Just wondering so that scheduling would work out with raids and guild. Thank you very much in advance.

The overall issue is still being worked on, but I will go ahead and mention that some player's who are experiencing this issue identified that it was because the Server they planned to move their character to already had a character with the same name.

By changing the character's name to something that was available on the Server they were moving to, it did successfully allow the Server Transfer to go through.

So, if time is of the essence, that is a work-around, otherwise you can avoid renaming by waiting for the issue to be resolved on the back-end.

It's part of the system that is attached to the Welcome Window, and wasn't able to be turned off on it's own.

Essentially until the portion where redeeming Catalysts in the Welcome Window is also turned off in a few days, the EMP Catalysts are also still obtainable.

CobaltDragon wrote: »

Just wanted to provide a heads up that I just saw this Thread and have now contacted an appropriate department to find out what's going on.

Will try to provide more information as soon as possible.

It looks like around 3:30 am PST the Login Servers began to experience an issue.

It was quickly noticed through our alert system and our On-Call Team began troubleshooting the overall issue, but unfortunately that process took quite a bit of time, and eventually required all Servers to be brought down and restarted to ensure a stable environment going forward.

I am sorry that this wasn't communicated sooner, and that it took a while to be resolved.