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To go along with an Event we will be running this weekend, we'll be making a change to the blue "Additional Rewards" sections that are provided with each Vanguard Request.

At the moment, each one offers a set number of Metamorphic Emblems.

The change that will be made will keep the Metamorphic Emblems, but instead of listing them in the blue "Additional Rewards" section, the Metamorphic Emblem reward will be moved up into standard rewards.

This allows us to free up the blue "Additional Reward" section for Event specific rewards.

More details about the Event to come later today in a separate post.
Ammutseba wrote: »
To be a good CM though
  • admit that you're not TERA savvy (because chances are you don't know more than "this class is cool 'cause its an elin" or something along the lines of nothing to do with gameplay) but that you are willing to learn and actually BE willing to learn

It's just my personal opinion, but I would like to see a CM level a character from the beginning all the way up to +9 Stormcry (as a normal player would). I don't think you can empathize with the community until you fully understand what it takes to reach that level. They could even make it part of the twitch stream to help other players (sort of like a zero to hero series).

Which Class would you like to see leveled ?
Feedback has been passed along regarding this.
I've noticed that in all of these screenshots the character has a head slot accessory equipped.
Does this issue seem to only occur with specific accessories ?
Does the issue go away the moment the head slot accessory is unequipped ?
Feedback was passed along regarding this.
Ves1978 wrote: »
but at least we get 3 day travel journal, village atlas and that snowflake thing without any description at the end of month :D

Seandynamite mentioned more information about it here.
If you provide a list of items that most players would have expected for this Jackpot ( or future Jackpots), I'd be happy to pass that along.
[quote="ElinLove;c-205507"they selectively ignore our stuff. Not only this, but many older bug reports too. Makes me seriously doubt how useful it even is to post. Wonder if they ignore it just to not blatantly say "no" thinking it will have a negative impact or what, but I feel like a direct no would be less of a spit on our faces.[/quote]

Just as an FYI, I have been passing along all Feedback I have come across ( forums, discord, in-game, reddit, etc.. ).

Unless something changes, I'll still have to refer to what was posted back in Early January by Spacecats.
The February Battleground Calendar is going out later this morning / afternoon, I believe it was just going through some last minute revisions.
Melyodis wrote: »
at least is not me alone @CobaltDragon what to do now

If you had previously done any file modifications, not saying you had, but if you did, the next step would be to remove those file mods.
Otherwise, I mentioned that it would be a good idea to submit a Support Ticket for this.
Nearly there. Thanks again for your patience today. :)
I haven't seen this issue yet myself yet, but my initial reaction would be to run the Repair feature found within the Tools menu of the TERA Launcher.
If it persists after running the Repair, please feel free to submit a Support Ticket with any additional information you can provide, like if it's only shown with certain head accessories equipped.
Thanks for bring these two pieces from the Patch Notes to our attention.
I'll go ahead and send them over to another Team for review, and if 100% accurate, we'll get the Patch Notes updated to reflect the intended changes.
HLK76PFWXT wrote: »
These ones will have passive buffs?

To my knowledge, no. I do not believe there is a Passive Skill, similar to what the dragons or phoenix mounts have.
This thread was last replied to in May 2016... Let it stay buried.
Naru2008 wrote: »
Kiraboshi wrote: »
So do we get a new punching bag CM or nah?

That's currently being discussed among the staff (from what Amberscale told me). I was told that concerns such as this would be handed to someone in the correct department to address. (So I assume either @seandynamite or @CobaltDragon .)

I believe we are in the phase of taking applicants.
I just wanted to provide an update, that we are aware of the situation with the Master Additives, and that the right Teams are working on a way to correct it.

For now, please hold onto the ones you have, and most likely on (or after) January 30th an initial script will be run to identify all character's that have the wrong type, a 2nd script will be used to remove them, and a final script will be used to send the correct version of the Master Additive.
I believe this is a Known Issue between different regional builds of TERA.

There are some Achievements that are offered in other regions that are not offered within out NA version, so the system is trying to give you the Laurel anyways, despite not technically having enough points.

When a new Content Patch is added, if you were right on the edge between Laurels, the new Achievements will cause your character to go back down to the previous Laurel.

The only way to get back to the Laurel you had just gain, is to get enough points to meet the newer requirement for that Laurel within the system, which can sometimes be another 30-70 Achievement points.
Since this Thread was Necro'ed I am going to go ahead and close it.
Please make sure you have done what is mentioned in this Thread
@CobaltDragon could the active event section get edited then, cause it only shows additional vanguard requests reward and battleground jackpot.

I can check to see if that can be added.
After checking things out on our end, we have been able to verify that the Event did indeed start at the original time mentioned in the News Post.

Also, it's worth mentioning that quite a few players have already started gaining some of the rarer items.

As I am typing this, there has already been quite a few of the rarer rewards looted in the Hard Mode version, and as many as 19 Miner's Hats looted from the Easy Mode so far.
Thanks for the heads up.
I'll check in with another department to see what's going on, and hopefully get the Event started as soon as possible.
This is now fixed, thanks for the catch. =)
Closing this Forum Thread, since another player had already posted the link to the full IGN article, including videos.
Also, if you notice any other Loot Boxes or Smart Boxes that have become untradeable this patch that were previously tradeable, let us know.

I'll compile a list and send that information forward.
That has to be unintended correct?

So far on TR we have heard Starglow Weapon loot box and Arctic Weapon loot box.

I can't see how you would purposely want to lose money from less EMP purchases.
@spacecats @Halrath

Another problem, it seems the elin gunner box is account based. That means if you created your elin gunner, then claimed the item from item claim, didn't like how your elin looked, and remade it you will not get another box upon recreation.

Is this intended? Halrath's previous leveling event involving catalysts did not do that. The boxes are not bankable so they should not be account based.

Thank you for reporting these two issues. I've brought it to the attention of the appropriate departments, and we'll figure out what is going on, and the best way to resolve each of them.
I know there is going to be some Server Announcements going out at different times throughout the weekend, that should provide you with some details.

I wish I could provide you with a full list of everything that is going on, but I only received basic information to be aware of, before they left for Gstar.

If needed, you can probably check out one of the more recent Twitch Videos to see where Spacecats had mentioned all of the things that were unlocked for this weekends events.
JXE5356AKE wrote: »
For this, a bug report was already filed, to allow the item to just be discarded.

Ah okay, are we just waiting for it in a future build then? Thank you!

It's in the hands of TERA's Developer ( Bluehole ) now, but yeah, I'd expect in an up-coming update, the current item's properties will be changed to allow it to be able to be discarded.

In the short term, if there is a need for immediate removal, the route is a Support Ticket with Character Name(s) / Server(s), and the item you're needing removed.
For this, a bug report was already filed, to allow the item to just be discarded.
HAAYAAKD43 wrote: »
you guys made pretty quick changes to elite like the ccb and mount change, why does everything else take SO long to change/update. (notice how that's not phrased as a question,but rather a fact ).
the things you're able to change, should be changed.

Just for the sake of transparency, things often happen behind the scenes that are planned for weeks before any announcement is made.

There will of course be times where it more appropriate to make an announcement really early on, in order to get player feedback first.

The example you mentioned, was something that had already had a lot of planning that had gone into it from multiple departments, while the request to change items in the shops was something that we've been wanting to do for quite some time, but takes a lot more planning, as well as needing additional input from our player-base, regarding the priority of which shops need updating.
Naru2008 wrote: »
You can refer to this Comment made by TERA's Producer ( seandynamite ) :


@CobaltDragon that link leads to a 'You don't have permission to do that' page. Might want to fix it.

Thanks for the heads up, I didn't notice that the Thread had been moved.
You can refer to this Comment made by TERA's Producer ( seandynamite ) :

Trappie wrote: »
I am still having this issue :/

Alright, If you haven't already done so, can you please make a Support Ticket ?

If you have already made a Ticket in the last 6 hours, can you check to see if you've already received a reply, and update that Ticket, so that we can continue to investigate ?

Just wanted to mention that we are now aware of all of the players reporting the User Authentication Failed error message, and will begin looking into what had occurred.

Just to quickly check, the most recent Forum Posts seem to be implying that their issue seems to have resolved around 10 minutes ago.

Is this the case for everyone, or is there still a lingering issue for some ?
Oh alright, please feel free to re-open your existing Ticket with out Support, and ask the current Agent to escalate your Ticket over to me. ( Ryan "GM Cobaltdragon" ) and I'll be happy to review it, ask some additional questions, and help you track down what Account has those character, and the current Email tied to that EME Account.
If you played through Steam sometime after June 11th 2015, then there is a very high likelihood that your Game Account is actually still tied to the European Servers, as explained in the News Post we had made here : ( http://tera.enmasse.com/news/posts/important-news-for-europe-and-russia )

You may want to try contacting Gameforge's Support here : ( http://support.tera-europe.com/ ) and provide them with any additional details you can remember, such as a Character's Name / Server Name, or any Invoice / Transaction ID's from a purchase.
All the servers came back at the same time, so I guess the others are correct as that was inaccurately posted. Eme did stated it was a miscommunication...

The other 3 Servers being migrated just happened to have the work finish early, around the same time the maintenance was completed, so that was just coincidental. ;)
Phelps wrote: »
And I here thinking that I wouldn't have to wait even a minute, since I play in MT.

As mentioned in my post above ( the 7:33AM one ) , we're are still expecting MT and AV to be available much earlier than the other 3 servers, so hopefully you will not have to wait another 3 full hours.
3LHJDWYAHR wrote: »
hey, in Argentina, it's 11:40 a.m and i can't enter any server

You still have another 3 hours and 15 minutes to go, since the expected time is 11:00 am PDT.
Sorry for the miscommunication that was posted on Oct. 23rd.

There was a normal Server Maintenance on top of the migrations we're conducting today.

The current expectation, is that both MT and AV will come up and be available much earlier than the other 3 Servers.
Sorry for the miscommunication that was posted on Oct. 23rd.

There was a normal Server Maintenance on top of the migrations we're conducting today.

The current expectation, is that both MT and AV will come up and be available much earlier than the other 3 Servers.
Sd123as wrote: »
Halrath wrote: »
Customer support has a handy little guide here.

Would it be 6 accounts per IP ? And would there be a way for support to manually reset it?

You should be able to access any of these Accounts after a 24 hour period has gone by, and as long as you remain under the 6 Accounts Accessed per 24 hour time frame, you should no longer see this error going forward.

Unfortunately, if it is currently blocking access to a particular Account, there is nothing our Support Team can do to resolve it until the time frame has past.
Looks like there was an unintentional change to the spacebar animation during the new Patch.

We received a few reports via Tickets, and after testing it, we are able to confirm the previous animation is no longer on any of the versions of the Bunny Mounts.

A Bug Report has now been filed for further review by Bluehole.
I think the image was just replaced on the main page of our web site with our Mystel’s Blessings article.

TERA on Console is still very much a real thing : http://tera.enmasse.com/consolebeta
hmm ok i did some testing and it seems that whenever i move any UI element, and then relog it moves that UI element down and to the right a bit. i tried this with multiple items including the primary and secondary skill bars and the quest tracker. however if you do not touch the UI element after you relog then relog again, it will not move. so i guess the temporary solution is to place your UI elements above and to the left of where you actually want it. kinda annoying and i hope it gets fixed soon @CobaltDragon

Just got confirmation from Seandynamite that this specific issue had just been reported to Bluehole, so they are at least aware of it, and will begin working on a resolution.

In the short term, you can try what Montblanck suggested above.
Have it a tiny bit away from the very edge of your screen. For some reason the secondary tray being vertical does not save properly on certain machines if it's at the very edge.

Yeah, I should have added this part as well, essentially that if any elements from the User Interface (Skill Hotbar / Health Bar / etc...) are too close to the very edge of the screen (near the top, right, bottom, or left side) , the system tends to ignore that placement and revert back to a default location or previously saved location.
Based on what you have stated about the UI position not saving between relog / switching characters, it sounds like you may also need to manually clear the saved User Interface information that the server is holding onto for your Account.

You can do this by going into your UI Settings menu and clicking these 3 buttons all at once :
- Reset UI Positions
- Reset UI Scale
- and Reset all ( found at the bottom of the window )
As far as I am aware, all of the remaining codes should be sent out later this afternoon / evening.
The general wait time on all types of TERA Tickets is now under 24 hours, so hopefully it won't take weeks. ;)
I'd suggest opening a Support ticket, if you have not already done so, and include the text file created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Thank you for mentioning this.

I've gone ahead and let the appropriate team know, and they should begin the process of bringing the Server back up soon, if they haven't already started.
As far as I am aware, Maintenance is still planned to occur in just under 1 hour from now.
Going to close this Thread, since the content being discussed within it are violations of our Forum's Rules ( both a discussion of Moderation Action and in-direct player Call Outs).
kknaex wrote: »
Halrath wrote: »
Hahaha! Awesome (and confusing) typo. The answer is level 50. I'll fix the news post. Thanks.

Hi Halrath, today I saw news about new flying wolves, then what is the point of getting non fly wolf in Kritika and it is also delayed until August 31? I only plan to get the lv 20 mount, so is it possible to get the mount sooner bec by the end of August ppl who love the Wolfie would have already purchased the Wolfie without trying Kritika, I have alot mounts including flying mounts, dragons, so swipe isnt a problem but just feel like my efforts in doing Kritika again(I did it before in closed beta for emp event) is wasted, considering the fact that, for me it isnt that fun to play.

The way this promotion works, I believe you would not be able to obtain a free Lady mount through the Kritika requirements before Sept. 5th-8th, the dates that it mentions a redeemable code would be sent via Email.
Just to clarify a bit further on this, I believe the actual Items needed to turn in those Quests are not obtainable anymore, however the NPC will still accept the items from any older characters / players who still happen to have them.
LilMsQTay wrote: »
Has anyone gotten Lady, is it a 7 day mount or a perminate one?

"The mount you receive will be determined by your final level in Kritika Online at 11:59 p.m. PDT on Thursday, August 31"
"Codes will be emailed between September 5–8"
Yeah, it's best to just close the new additional Ticket at this point, since I can reply through the original one.
It's fine. I found the original Ticket as well as your updates. Since it was me who originally replied, I'll go ahead and take care of it for you shortly. ;)
As a heads up, if you hit the "Reply" button on the Email notification about your Ticket being updated, and send in your message that way, it is not the same as replying directly to a Support Ticket, or even putting in a brand new Ticket.

Our Support Agents get no notification of a response being sent in from a player when that method is used, and most likely the reason why it's now taken a few days for anyone to see the answers you provided for verification.
We removed the Banner that was stating to redeem it before midnight. ;)
LilMsQTay wrote: »
Ooh, when I went to


For server transfer info. I found:

Edit: From Friday, September 9 at 10 a.m. until Thursday, September 15 at 10 a.m. (PDT), server transfers will only be available FROM Fey Forest TO Ascension Valley. During this time, server transfers will be free and the transfer limit for gold will be increased from 50,000 to 200,000.

That "Edit" was in reference to the 2016 Merge that occurred, where Lake of Tears, Valley of Titans, and Highwatch became Fey Forest.
Teekz wrote: »
Can you at least open it up for people who domt have double rolls?

Sadly, I don't think that would be something we would do right now, since it's not just issues with the 2nd set of unlocked stats on items... Example being : Server Transfer Issue
If Unstuck does not allow you to continue on with your Story Quest in this area of Stepstone Isle, I'd add two other recommendations :
1.) Submit a Support Ticket so the quest can be reset back one stage for your character.
2.) If you didn't add anything specific to the character yet, and you're not super attached to the look of this character, it might be fastest to delete and remake the character.
If you haven't already done so, I'd recommend sending in a Support Ticket.

In my honest opinion, it sounds like you have software on your PC that is limiting the required connection to the Game Client, and it's constantly disconnecting and trying to re-establish the connection before a crash occurs...
Ryuzhen wrote: »

I'm going to send you an update through that Ticket.

There is already a thread for this topic.
Try to avoid creating an additional thread, when there is already one going that is discussing it : https://forums.enmasse.com/tera/discussion/16599/vs-mentor-event
Did anyone else experience this / not receive the additional rewards after completing Normal Mode in a party that had at least one unskilled player ?
As mentioned in this recent Thread, there had been an issue with Server Transfers that in some cases lead to character corruption, resulting in a loss of learned Pet Skills, learned Emotes, or sometimes causing learned Crafting Designs to be removed.

Those 3 specific issues now seem to be resolved (going forward) after the July 13th Maintenance, however the characters that experienced the corruption remain unresolved.

In an attempt to resolve the issue for these characters before too much time has passed, we recommend immediately opening a Support Ticket. Provide the following information:

An approximate date of when the character completed the Server Transfer :

The Character's Name and the Name of the Server that character was originally on :

The new Server the Character was moved to, and if applicable, the new name that Character was changed to :

How was the Character effected by from the recent Server Transfer :
TacioNobre wrote: »
It's been a year or more that I do not enter my account, and I forgot my e-mail. If I give the name of my character, can you tell which e-mail it is linked to?

You'll want to submit a Support Ticket for this, and yeah, if you provide a Character's Name and Server, and we can locate the Account and have you verify additional information about that Account, we can assist with the recovery of that Account.
Unless I hear differently tomorrow morning, I'm going to assume that there won't be any Maintenance this week.
@CobaltDragon I opened a support ticket a few days ago regarding brokered purchases that could not be claimed due to some sort of bug. I can no longer see the ticket and for some reason I can see all my old closed tickets that I didn't see there yesterday.

Is it possible that the Support Ticket was opened while logged into an alternate Account ? Definitely not.
Beyond that, I can really only assume that the Support Ticket did not get submitted when you finished writing it (for whatever reason), and now at this point, you would need to retype it. :(
I checked on the status of the ticket everyday since I opened it, and today I noticed the change. For some reason, I can now see all my old tickets (dating all the way back to 2013) that were supposed to be deleted. I didn't see any of these old tickets until today.

Again, I maybe wrong with this, but what you're describing really does sound like you had been logged into a different Account, thus why all prior Tickets weren't available or being displayed...
If the Ticket was successfully submitted, then it's still on that Account, and not on the Account you're currently logged in with.
By logging out of that Account, and then logging into this Account, it now suddenly shows all prior Tickets you had made, and appears as if the newly submitted Ticket just disappeared.
@CobaltDragon I opened a support ticket a few days ago regarding brokered purchases that could not be claimed due to some sort of bug. I can no longer see the ticket and for some reason I can see all my old closed tickets that I didn't see there yesterday.

Is it possible that the Support Ticket was opened while logged into an alternate Account ?
Beyond that, I can really only assume that the Support Ticket did not get submitted when you finished writing it (for whatever reason), and now at this point, you would need to retype it. :(
Tickets are based on the date and time of the original submission, and you won't lose your "spot in line" if you decide to go and update the Ticket with an additional Link or adding a few more sentences of information.

As of right now, we're getting just under 8 days wait time on newly submitted Tickets, so most likely, if your ticket is a week and a half, it's probably already assigned and is being reviewed as I type this.

We'll continue to get that wait time down further, with the goal being 0-24 hour wait time on new Tickets.
LancerJiva wrote: »
So the lootbox ones do have the rainbow effect?

Only the Loot Box Red version "Angora Air" and the Red version's direct purchase "Mopsy" have the Rainbow Effect.
I was able to confirm that the 2495 EMP Mopsy does have the Rainbow Effect when you dash, even though it's not mentioned.
Halrath wrote: »
As I mentioned earlier this week, we're planning one for this summer, but NOT SOON™

@Halrath can you please check your inbox i send you guys a private message since yesterday (you and spacecats) i can't make a post in the Guild forum part, please help me.

Looks like your Post was getting caught up in a Spam Filter, possibly due to excessive editing, or too many Threads / Posts made within a short time frame.
Closing this Thread to avoid misinformation.
You're showing a link to an article written in 2015.
Most likely, the reason why you can only access the European Servers through Steam is due to the information we had previously posted here : ( http://tera.enmasse.com/news/posts/important-news-for-europe-and-russia )

As for still being unable to connect, I'd suggest submitting a Support Ticket with an attached copy of your EME Diagnostic text file : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )

While waiting for us to answer your Ticket, you can also try the steps listed here, if you have not already done so : ( http://support.enmasse.com/tera/resolving-connectivity-issues-with-tera )

And if those don't work, try the steps below :

1.) A fresh install, in the off-chance any corruption in the installation has occurred.

2.) Try using a free VPN / Proxy Service, which will alter the route your connection is taking to our servers (might want to try a few to see which provides the most ideal connection).

3.) Contact your Internet Service Provider and have them test your connection between your computer to our Servers, and see if there might be any issue with Nodes or a Data Center Outage along the current path the connection is taking.

4.) If nothing else has worked, you may also want to try have a local computer specialist take a look at your computer, checking for any software that may be conflicting, and then help remove that software.
Being able to access Server Select, but not being able to enter any Server typically indicates that your Game Client hasn't correctly patched up to the latest version, and more often that not, it means you have software on your computer limiting or blocking the required connection that is needed to finish patching.

I'd recommend checking what you have installed, and either add exceptions to the TERA-Launcher.exe , TL.exe, and TERA.exe files, or simply temporarily uninstall your Security Software followed by a quick computer restart, then check to see if you can finish patching, and then make it to the Character Selection Screen.

Also, for your Account's Public Nickname, check this Thread : https://forums.enmasse.com/tera/discussion/20/setting-up-your-account-nickname
Sadly, I do need to close this Forum Thread.
We are not able to offer to check submitted Support Tickets and give higher priority to the OP because a Forum Thread was made in an attempt to check the current status of it.
The Allegiance system not working right now is being discussed in another thread : https://forums.enmasse.com/tera/discussion/15875/allegiance-weekend-event#latest

I believe it may have just now been resolved for all Servers.
Yes, that was what I had been referring to, but checking it now, it appears to be a Troll code. :awesome:
I could have sworn that there was a code written in paint on the wall towards the very beginning of the Stream... :pleased:
If needed, I'll go ahead and provide the Link that another player had posted in a different Thread (It's a link to TERA Europe's News Post): https://en.tera.gameforge.com/news/detail/terademys-flying-mounts-in-game
You might have already seen it, but I mentioned that a bug report has already been created, and since the response was sent in the other Thread, I'm going to go ahead and close this thread

As Spacecats has mentioned before in other various Forum Threads asking about TERA Console, although we would like to give you a fully accurate answer, we unfortunately don't have an official answer at this time, as there are still many factors that have yet to be determined.

When more details have been officially confirmed, there will most likely be a News Post announcement provided.
As a heads up, I took the information from the two recent Forum Threads on this and just filed a bug report.
K9RNLGMGLT wrote: »
[filtered] I met the same problem with you

You may also want to try manually clearing the saved User Interface information that the server is holding onto for your Account.

You can do this by going into your Options, UI Settings menu and clicking these 3 buttons :

Reset UI Positions

Reset UI Scale

and Reset all ( found at the bottom of the window )
More than likely, if it is specific to just one character on AV, you'll want to run the Repair feature in your TERA Launcher, using these steps : http://support.enmasse.com/tera/repair-tera-to-resolve-common-issues

If you still cannot access and log into the character after completing the Repair, please go ahead and open a Support Ticket, if you haven't already done so.
vtctma wrote: »

They were supposed to be hotfixed with patch, yet it's still not enabled. ?????????????????

The Hotfix was added, and the actual process of re-enabling Server Transfers required the Servers to be back Online, so it should be working, but might take another couple of minutes before they all become available again.
Thanks for making sure we are aware.

A response was provided in this thread on pages 5 and 6.

@xChiharaMinori - Good Morning. Apparently we posted at the exact same time. ;)
Server is back tho it has not reset cooldowns. I mean daily cds. Not asking for compensation or so. Just the daily cds pls

I believe that was originally reported last night, and our Production Team is looking into it. I believe the reset times were changed unintentionally, and hopefully they can be readjusted back to the normal times.
Jinsoyun wrote: »
This server isn't up yet !
Wake it the f up !!!

All Servers should be up now, so if you're still unable to access, you can feel free to either make a Support Ticket, or PM me with a screenshot of where you're getting stuck.
It looks like each Server is coming back Online, one-by-one right now.
To address the overall issue, all Servers are being restarted.
I was able to go through each thread and read all the comments.

No Bans were issues, but multiple duplicate Forum Threads were closed, each directing to the Thread that I had been responding to, making it easier for players to see that the login issue was being addressed.

Feel free to check my comments in this Thread :
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