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Looking into this.
The server restart at 11:30am is going to switch the mounts in the box to being tradable.
Edited by: Treeshark about 1 month ago
I'd like to add that if you have bought a box, don't open it until after restart if you want the tradable one. If you don't care then you can open it now.
RockmanEXE on 10/23/2014, 11:32 AM - view
...
This is an issue. Why won't you be fixing the ones already dropped from boxes? People have already spent a lot of money on these things and now they're stuck with a bunch of mounts they will probably ahve no use for.


We will through CS.
The cape is currently temporary, which is an error on our part. We will be adding a permanent one next week to the Bronze store.

The drop rates on tokens were doubled yesterday (this was not announced well on our part), so the prices of the stores went up to compensate.
Edited by: Treeshark 3 months ago - Reason: typo
Hi everyone. I know there's a lot of threads on this but I'll choose this one to answer (RNG!).

The current drop rate of the tokens and the prices of the items in the stores are closely intertwined. It is not expected that everyone should have many tokens by now. After all, we are only in the first few hours of the event. It seems there may be an expectation you won't be able to buy anything if you don't have a lot of tokens, but I think you may be surprised to find out that 10 or less tokens will be able to get you almost any tem in the Bronze store, and even less tokens in the Silver and Gold stores. None of the Gold/Silver/Bronze stores will follow the Fashion Coupon pricing method where things go up into the hundreds.

This hasn't been communicated the best, so I wanted to make sure that you all know that a few tokens will be able to get you stuff in the store.
Edited by: Treeshark 4 months ago - Reason: clarity
Treeshark on 08/26/2014, 04:07 PM - view
Hi everyone. I know there's a lot of threads on this but I'll choose this one to answer (RNG!).

The current drop rate of the tokens and the prices of the items in the stores are closely intertwined. It is not expected that everyone should have many tokens by now. After all, we are only in the first few hours of the event. It seems there may be an expectation you won't be able to buy anything if you don't have a lot of tokens, but I think you may be surprised to find out that 10 or less tokens will be able to get you almost any item in the Bronze store, and even less tokens in the Silver and Gold stores. None of the Gold/Silver/Bronze stores will follow the Fashion Coupon pricing method where things go up into the hundreds.

This hasn't been communicated the best, so I wanted to make sure that you all know that a few tokens will be able to get you stuff in the store.


I made a #2 post. Quoting myself again here :).
Edited by: Treeshark 4 months ago - Reason: clarity
Zandanx on 08/26/2014, 04:28 PM - view
I think people are getting bummed by this event because of the sheer number of bams they have killed without getting -one- box. It does not matter that the event will last 21 days if the drop rate is so low that people will need to spend hours every day just to get 1 or 2 boxes...

Also, even though the drop rate may be higher in a group, your chances at obtaining a box is still pretty low given that one 1 party member will get a box that drops, so you might as well solo?

My own experience so far, on my lvl25 (now lvl30) zerker. I starter killing bams as soon as the servers came back up after the "Fix". Not sure how many bams I've killed, and they have all been equal or higher than my lvl, but I'd say at least 50...1 box. Maybe that is great, dunno, feels depressing...if I hadn't gained lvl's, I would have stopped. =)


Yeah, I get that too. We're keeping an eye on the situation.
We are taking this, and many other constructive ideas we've seen across the forums in reddit into account. We hope to make changes quickly.
The version of TERA in China was specifically designed for them. If you are of the type to follow other regions of TERA as a preview of what's to come, Korea remains your best bet.

Not to say that discussion of C-TERA is not allowed, I just want to manage expectations.

:)
Your best bet is to enter the CE code for the benefits and just use a normal downloadable installer.
This has been fixed.
Thanks for all the feedback. We do read constructive feedback like this and I wanted to make a few points on what's been said so far.

On the removal of remodeling and dyes. We don't favor this change but we will try to make it as good for you as possible. With the fashion coupons, we try to make it so that an average play session will net you a decent amount. In-game dyes were removed, but we are constantly making attempts to keep them cheap and plentiful.

On the loot boxes. We don't want players to feel unhappy with their purchases, so there has been a concerted effort to make the contents of everything in the loot box worth at least $1.50, even if you don't get the main cosmetic you're looking for. For most of this year, we've taken all the panaceas, pots, etc.. out. Goddess Blessing managed to stay in through inner armor, but it has been removed in all loot boxes post inner armor. We also increased the amount of alkahests, spellbinds and MES that you can get to compensate for the market changes, but it can be rather difficult to gauge as it is a moving target. The odds at which you can get the prized items have also increased as well, while toning down the odds you get at the lesser items.
We have videos from our twitch stream here: http://www.twitch.tv/enmasseentertainment/profile

The highlights are broken down by race.
Sorry about this everyone. We'll be activating it at 3x tomorrow (Tuesday) to make up for it. After that it will resume at its normal schedule and rate.
Same times, 5pm to 10pm Pacific time.
Hi Everyone!

I was going to think of something witty to say, but all there is to say is that this is fake. No post like this actually exists.

:)

Hello everyone!

We are seeing some concerns regarding KTERA’s announcement about the instance dungeons being removed. What was stated in the patch notes, obviously, doesn’t tell the whole story. The dungeon removal coincides with a planned level cap increase and work to improve the leveling path. It's no secret that TERA's current path is not the most optimal one. With the new expansion coming, Bluehole Studios has an opportunity to make the path from level 1 to level 65 clearer.

The expansion will change a lot of systems within TERA, making certain dungeons less important for leveling than they currently are. The new play guide also gives players objectives and rewards to take the place of those provided in the older dungeons. Remember, just because these dungeons are getting removed does not mean that they will never return. In fact, some of these dungeons are being revamped for level 65 (we know of several currently in the pipeline), and the goal is to find a better fit for the others within the revised leveling process, to allow dungeon-only leveling. More information will be released as we get closer to the release of the expansion.

I want to stress given this many changes, we can’t get the whole story by focusing on each one individually but by taking them all in as a whole.

Thanks,
Treeshark
Argh, yeah we'll look into reverting this again.
Sorry about the confusion. The patch notes should say BAM's and not monsters and we'll get that cleared up soon.

In dungeon BAM's have a chance to drop them too, but the ones for dungeon clearing are rewarded via IMS.
Congrats to all involved!
I'll take a look at this again soon but the only dungeon specific setting was to offer it via IMS rewards. All BAM's should drop this too. If there is an error somewhere we'll get it fixed.
The items listed in the Elite box are tradable. The reason we say "for life" on some boxes is that there are similar boxes... that are not for life.

I would like to elaborate on the 2012 Retro Swimwear smart box though. The smart box itself IS tradable, and will yield another box - Crate of <your race> swimwear. This "crate" is not tradable, but will yield a permanent swimsuit for your race/gender that is of random color. That swimsuit itself IS tradable. So unless someone wants a specific color, just trade the smart box :).

I hope this will clear up any confusion!
Stay tuned to the stream this Friday. :)

Also, if you want to be technical, there are 6 dungeons including the HM's. There's the solo one, the 5 man (Lakan's Prison), a 10man with NM and HM, as well as another dungeon with a 7man as the NM, and the 5 man as the HM aka MCHMv2.

Visually, there are 4 distinct dungeons.

We can stream a dungeon per week if you would like... ask Tonka!
Leiloni on 06/17/2014, 01:35 PM - view
Gahhhh.... what does "we can" mean? I mean if you're able to do that that means the patch is weeks away, but if you're currently not planning to then I have to assume it's sooner? I have no clue..... you are the master of mysterious responses. ;(


Twitch streams are planned around patch dates and not the other way around. It is also possible for Tonka to stream new dungeons *after* a patch is released as well. I mean, that would just be mean to ban him from streaming the new dungeons with the players. How else will he get carried in MCHMv2?
There was a glitch that sent 1 Federation Bill out on accident the past few days. This should be resolved now. Everyone should be getting the standard 5 going forward today. Let us know if this is not the case :).
Sorry for the late reply.

The BG matching change in the Reaper Patch notes will be reverted during maintenance on Thursday. Hopefully this will solve a lot of these queuing issues.

In the meantime, I'm locking this thread!
There were no changes made to the cost of crafting in this morning's maintenance. If you can tell us what was the cost for a certain item before today, and what you are experiencing now, that would help a lot.
Not all gears have flawless versions. Artisan Additives only affect crafted items that you can crit, and simply cannot be used on items that do not have this option.

For the gears that have crit/flawless versions, you will always have a chance to crit it. The additive just increases the chance.
SoupR on 05/14/2014, 08:55 AM - view
There are several changes that have arrived with the reaper patch which I can't understand and was hoping for some explanation from EME. See below:

1. Warrior resolve bar removed. My skills are still limited to available resolve, but I only know when I'm low on resolve when my skills don't fire. The resolve bar didn't take up much screen space, so why remove it? Maybe this is designed to make Warriors more challenging? I saw some lancers complaining about this in chat, so guessing they were affected too.

2. Molten Tokens are now un-bankable. Why? I love variety in the game and love to work on lower level alt toons. I always felt better about playing alts knowing I could equip them with Steadfast gear when they hit 60. Now I don't have much desire to level an alt.

3. Remodel system removed. EME stated that equipment that is currently remodeled will retain the remodeled look, so it's not for optimization purposes. And there is a very limited number of costumes, so why remove a players ability to make themselves look unique?

4. New undergear tokens are un-bankable. Considering that you need 80 of them, it would be nice if my various level 60 toons could pool these tokens for a single main. Or maybe EME plans to sell them in the cashshop?

5. Reaper "light show" not consistent with their damage output. The animations associated with Reaper skills are so much more flashy and lag inducing than any other class. I would expect that they are 10x stronger than other classes based on this exuberant display. These animations are on the same scale as a sorc's HailStorm skill. In a Corsair Stronghold run, there were 5 reapers spamming skills in the same area and visibility was horrible. Just purple "fire" filling my screen. Would be nice to add an option to disable the Reaper animations without disabling other visual enhancements.

If there is a good rationale for these changes, I'm fine with them, but none of them seem reasonable at this time. I look forward to seeing EME's response! Thank you


#1 and #2 are bugs, and they will be fixed, along with the missing wolves.

#3 was going to happen and there was nothing we could do about it.

#4 we won't be selling the tokens in the cash shop, but there are versions of the inner armors we will be eventually selling. I'll look into getting those tokens bankable though.

#5. I honestly don't know. I could make a few guesses but we weren't involved in the development.

And please be courteous to one another :).
The two year anniversary events were more subdued this year due to focusing the attention on the incoming Reaper class. We are having two major Reaper related events here: http://tera.enmasse.com/reaper/events
It's the same thing.

There are 12 max possible slots.

Founders are staying at 8 character slots, but can get 4 more. Standard users have 2 and can get 10 more.

We are giving away one free, non-tradable on the day of Reaper launch. You can apply this on the server of your choice.
Mr1ply on 04/24/2014, 10:30 AM - view
hey someone at EME, "Party like a boss" saturday is the 26th not 27th....so is it saturday or sunday? :)


It's the 26th. Fixed now!
There was something wrong with the code and we are in the process of fixing it. There will be a replacement code going out very shortly.
berrymilk on 04/24/2014, 01:38 PM - view
:D since we get the lovely items back on sale whats gunna be discounted will the brought back items be discounted or will the items that always been in the store be discounted im scared to buy any thing LOL cause i saw the word discount


The items going on sale starting Monday won't be the ones we just put up for sale. To explain it differently - we brought back 4 series of items to be on sale, as in you can now purchase them as they were limited time offers before. On Monday, we will discount one (or more) items each day, ending on May 2nd. There will be no overlap of items we put on discount on Monday-Thursday, and the 4 series of items we just brought back.
randehs on 04/21/2014, 02:12 PM - view
i spent 40$ on EMP and about 25k gold on boxes, cause i have gambling problems (hue) and i got 2x noble capes, 1x frosty and 1x general cape... but didnt win the veteran cape i was hoping for =x lol, my own fault cause its selling for less than 25k, but owell, im a hoarder. 7 boxes would be difficult to win any of the capes with, let alone one specific cape x_x~ good luck! the general cape sells for only 9k~ i think right now on MT, it seemed to be the cheapest i broker'd~


Sorry if there was a misconception, but the red cape is not in the loot box. It is available for direct purchase as can be seen here: https://store.enmasse.com/tera/item/capeveteran/veterans-cape-permanent-back-slot. Only the white'ish capes are in the Hero's Cape Box.
It is fully voiced with sound and subtitles.
nrob on 04/16/2014, 05:55 PM - view
Tree, may i suggest a code vs ingame mail? code is generaly faster and i think it would be easier for u guys to set up?

Just one week prior remind everyone to subscribe to the news letter and check thier junk mail. i think this would be effective


When i said "mail", i meant e-mail, and not parcel :).
Cynix on 04/16/2014, 11:30 PM - view
Mr. Tree, if I may, I have a few questions

couldn't they/you just put a extra character slot on all the accounts? On every bloody server even. Yes, just the one, one will be fine.

It was said that if 'you' had a character that was level 40 you would get a extra character slot for the Reaper.
Does that slot Have to be used for a Reaper?
"Jack" has no level 40 characters. It's 3 months from now and he hits 40. Does he magically get a extra character slot?

That is all. Thank you.


There are no restrictions for you to use the additional character slot item.
Edited by: Treeshark 8 months ago
To clarify on this.

Character slots will be increased to 12 max possible slots.

We will hand out one free, non-tradable Additional Character Slot item to all players.
S1kk on 04/16/2014, 03:17 PM - view
Founders get stretched to all 12 automatically, nice! I knew you guys were awesome for a reason...

]


Well, no, that's not what I said :(.
Mystletainn on 04/16/2014, 03:26 PM - view
Sooo when did you say I should be getting that Free Voucher in the mail again? : 3

Haha. It won't be until Reaper is live, because giving it out before wouldn't be that great :). I'm not sure about the method of delivery yet (whether it's by mail or we just release a code or some other method), but we will be sure to let you know when and where closer to the time!
Somentine on 04/16/2014, 03:59 PM - view
To understand, you must first plot it out mathematically.
From the old system you have 8-2, a ratio of 4-1.
The new system is 9-3, a ratio of 3-1.

To take that a step further, in the past I would have four pies and you would only have one.
Now, going by math, I only have three pies and you still have one.
Math never lies.
We have been taken advantage of! Rally the troops, start a riot!

Pies for the Pie God!


The ratio doesn't really change. You are speaking of character slots expanded per server, while I am saying that we are handing out an Additional Character Slot item (like the one we sell), except that it is not-tradable. So you will only be able to increase your character slot on one server.
Yes, we are safe.

:).

Edit: To clarify, we are safe now, and we were safe before too.
Edited by: Treeshark 8 months ago - Reason: Clarity.
EU's black and blue wolf mount is the same as Blitz. Go ahead and link a pic to the black and yellow glow wolf :).
It is not a mistake.

Similar to the Christmas Cards we sent out over the holidays, select players are being awarded with an account-bound mount for their time in TERA. All those receiving it will receive an e-mail about it shortly.
It is not strictly time, or by founders, or any criteria like that.
3:45 p.m. PDT

Redirecting to the pinned update thread here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Gold-Wolf-Giveaway-Recap-Lessons-Learned

---------------------------------------------------------------------------------------

We ran a formula that took into account time played, purchases, and other community considerations - on all our players. When I said "time" previously, I didn't literally mean time was the only factor. Then we took the top 1% of that list and that was who got the mount. Was any RNG involved? No. Is it unfortunate that the cut off was at 1%? Yeah. But if we made it 2%, then it would be unfair for the people at 3%. And if we gave it to all, then there's really no prestige to this at all.

Also, we can only send e-mails to you if you are opted into our newsletter. If you haven't logged out of TERA in the past few hours, you could have the mount and not know it, since it is an account-bound item and will only appear if you log out/in.
Edited by: Minea 8 months ago - Reason: Redirecting to http://tera-forums.enmasse.com/forums/general-discussion/topics/Gold-Wolf-Giveaway-Recap-Lessons-Learned
I just made a #2 post, and I'll repeat it here:
We ran a formula that took into account time played, purchases, and other community considerations - on all our players. When I said "time" previously, I didn't literally mean time was the only factor. Then we took the top 1% of that list and that was who got the mount. Was any RNG involved? No. Is it unfortunate that the cut off was at 1%? Yeah. But if we made it 2%, then it would be unfair for the people at 3% and so on. And if we gave it to all, then there's really no prestige to this at all.

Also, we can only send e-mails to you if you are opted into our newsletter. If you haven't logged out of TERA in the past few hours, you could have the mount and not know it, since it is an account-bound item and will only appear if you log out/in.
Hey All,

You'll notice that some things were removed from the Federation Bill Store, and others changed. Let me explain why.

First, the Ghost Knight Helm is removed permanently. This was an oversight on our part for including it. The Nexus Warhorse, Aeolian Zebra, Death Charger, and the Kelsaik Mask are removed temporarily. With all the feedback we received, we think it is ok to keep it in the Federation Bill Store, but only after fixing the mount speeds and the mask to receive different text. BHS has agreed to this and while we have no ETA, we will try to bring them back as soon as possible.

You will also see that the price of all the Quandary Bazaar and Santia templates have been lowered drastically. For better or worse, once the Reaper comes, templates is one of the things she will be reaping. Any templates you have already applied will remain, but any you have just sitting around will become useless. It makes more sense to make it cheaper and possible for you to get within that time left, so that change has been made.

And yes, Dafi is the black duck.
Sanova on 03/28/2014, 12:53 AM - view
They reduced the amount of EMP you get per purchase by about 10%(more at the higher levels) and now we instead get 25-250 federation bills


We lowered the amount of EMP per purchase, and then we lowered the prices of everything in the store to compensate for this. Then we lowered prices even more and that's where we came up with the 5% figure. And then we added a Federation Bills bonus.
Hakked on 03/28/2014, 01:08 AM - view
What do you mean?
So.. it's a waste of me to buy it now (Lvl37) to save for my character to use when I reach lvl60?
Why does she reap them? : /
btw, she's not going to be op, is she? (she seem a bit op in my opinion xD)


I was just having fun with words. Sorry for the misunderstanding!

If you are able to use the templates before the patch hits you will be fine.
PastelGoth on 03/28/2014, 01:33 AM - view

As well as that there have been comments said about not just our perception of the store has changed, but the actual percentage values do not add up.


Can you clarify this statement?

- People still think there should be an extra 20 EMP taken off loot boxes

This too? If you take the old EMP amounts and divided by 165 (the old loot box price), and then did that to the new EMP amounts and divided by 150 (the new loot box price), you are getting exactly the same amounts.

For the most part when determining prices, we looked at the equitable value and rounded up or down to avoid having a price like 364 or something of that sort. In the vast majority of cases we chose to round down. In some cases we rounded up.
Sanova on 03/28/2014, 02:01 AM - view

I'd like to suggest making the change more prominent in-game so people understand what's happening. I was admittedly one of those who heard about this in chat and joined the rage frenzy without fully understanding the changes. Had I understood it better I probably wouldn't have gotten as angry as I did in that other thread.


Well we put up the news post, linked it in the launcher. Short of changing the new "TERA: Rising" image that everyone loves when you get in the game, I'm all for ideas! :)

If there is anything confusing in the news post itself, please let us know what is missing or confusing and we will try to clarify.
Some stuff may not be there by accident. We are trying to fix some issues with the store. Harley and Captain boxes should show up soon, as with the foodie skins.
Tofuru on 03/28/2014, 09:08 AM - view

Prices as a whole have been decreased roughly 5% BUT 9%&gt;5%

Is this some kind of joke EME? How can you say that you are offering us savings/better value when the value of newly purchased EMP is clearly lower? Trying to hide a price increase of 4% behind the guise of more transparent store prices is I think very unethical and insulting to us.

I have spent a considerable amount of money on EMP in the past but I am not sure I want to continue supporting this kind of behavior on the part of your company.

Someone please correct me if my math is wrong.


The part where you are wrong is where we calculated the 5% price drop. In the news post we say "After lowering all the prices to reflect the new ratio, the new prices were then adjusted to offer an average savings of 5%." This means that yes, EMP amount dropped by 9%. We also lowered all item prices in the store by 9%. Then we further adjusted prices and that's where we came to the 5% decrease. We also said that not everything received a drop, but most items. So yes, some things went up, most things went down.
Theballsquid on 03/28/2014, 02:25 PM - view
That's odd, my browser is still showing 495:S. Changes things, but not a lot. Pre-change, it was a lot cheaper to buy a stack of 3 boxes as a bulk deal, now you save nothing buying 3, meaning they have still gone up, just not as much as I thought


Nothing changed here. The old prices were 165 for 1, or 495 for 3. 165 x 3 = 495. Now the prices have been divided by 1.1 to get 150 for 1 and 450 for 3. With the current EMP denominations, you will get exactly the same amount of loot boxes for your EMP as before.
Ok.
I haven't chimed in quite a few pages, so let me step in and say some stuff.

First, it would be great to create knockoffs of these items and put them up instead. BHS isn't going to put in the time for this so it can't happen.

Second, no decision has been made yet regarding these items.

Third, i realize i haven't been too clear on the "other" methods of obtaining federation bills yet. To give you a clue, here are some examples.
- adding them into elite deliveries or the elite bar.
- offering a temporary promotion to get them via purchase.
- weekend/weeklong events through BG's, dungeons, etc...
- rewards through other events, whatever they may be.

Lastly, why not include things like the Smolder mount? Because they are currently obtainable in the game in the way that it was intended to be distributed. The ghost knight helm was an oversight and will be removed.
Mystletainn on 03/26/2014, 02:56 PM - view
Treeshark I am still curiousl whether you can edit loot tables to make them dungeon drops. I think a number of people would be more than happy with this option. I am guessing the answer is no for a number of reasons, but it would be nice if you could respond to this so we know one way or the other.

Thanks.


Temporarily we can do it for events, like how we first introduced shape changers. that's kind of part of the "other events" portion of my list.
Hi.

Let me clarify some things.

It was never our intention to "trivialize" anyone's achievements in this game, but it seems even the best of intentions can come off badly. Most of the anger seems directed at the inclusion of the Kelsaik Mask, so we can remove that in the next maintenance. Due to the cost there is no one that would be able to have gotten that mask by that time.

Also, i think everyone knows, but just to say that AFK'ing does not grant you any more federation bills.
A decision hasn't been made yet but please refrain from personal attacks as that clutters what I am reading!
There IS a ninja weapon skin for the Reaper in the Reaper patch. To my knowledge there is NOT one for celestials.

At this time, I can't say functionally if the current ninja weapon smart boxes will yield a reaper skin when the reaper comes out. Thus, I can't say at this time how you will obtain the Reaper Ninja Weapon skins. Though when I can say, I will!
Edited by: Treeshark 9 months ago
Fogs on 03/20/2014, 12:33 PM - view
Oh, so is anything limited at all? Including the boxes that contain the weapons with the falling sakura?


Nothing is limited. It is all unlimited.
There is a regular Elin Nightfall costume, and you get it when you buy the Nightfall ninja smart box + accessory. The price is higher because we chose to forego putting the Nightfall costumes in loot boxes.
We did not put the Nightfall costumes in a loot box and directly sold it via a smart box. The tradeoff was the higher price. Only the Elin Elite costumes are in a loot box. Both the Nightfall and Bloodshadow costumes also come with an accessory box, so the price is higher. The weapon and elin elite costume loot boxes are the standard prices.
zebaz1988 on 03/19/2014, 03:39 PM - view

On a side note, to finish up, the store main page has the ninja costumes as the picture to promote Elite service. Does this means we Elite will have in our monthly elite gift a ninja bundle? costume? accessory? WEAPON SKIN??


This is in error and should not be the case.
Giving up the western "customization" doesn't mean we give up our western "localization." On top of that, this patch is not just adding a new class with new skills and calling it good. There is a whole new zone developed just for the new class, quest lines, tons of gathering/crafting changes, (i think) almost every existing class gets their own changes as well. Not to mention all the details that will change too. So not only is this a ton of stuff to translate, we also have to make sure all this stuff works exactly the way it should and unfortunately all this stuff just takes time.
The bunny mask is female only :(.
You don't have to wear green to get double drop rates in dungeons :).

Costumes are eligible as long as you use the dyes we mentioned.
Fatwa on 03/13/2014, 10:37 PM - view
Rumor has it that if you gather around in green armor with a bunch of your fellow players, Dracoliths appear. Confirm/Deny?


Neither confirm or deny.
We do read these threads. This is what I've posted in another thread:

In your TERA directory, there is a tool called "EMEDiag.exe". This is a diagnostic tool that seems like it just checks your computer specs, but will also run network diagnostics as well. To get the network diagnostics, just save the test results to your desktop. It will appear on your desktop as a file called "TERA-Diagnostic.txt".

Similarly, you can just run a command called "pathping" instead of tracert. Pathping combines the ping and tracert commands together. Also, you want to use "diag.enmasse.com" as your destination and not "tera.enmasse.com". tera.enmasse.com is just our web server and not our game, so unless you are complaining about website lag, use diag.enmasse.com.

ALSO be careful about posting your results on here as your personal IP is displayed with tracert and pathping logs

---------------------
The Tera-Diagnostic.txt file already has a pathping in it, as it is part of the diags.
We are reading the feedback on this so keep it coming. The price is higher but we do try to increase the value in the box accordingly.
We will have more things announced very soon for this weekend!
Welcome Liviari!
Welcome!
Thanks for letting us know!

Um, I am pinning this for now :). Please vote for us!
In your TERA directory, there is a tool called "EMEDiag.exe". This is a diagnostic tool that seems like it just checks your computer specs, but will also run network diagnostics as well. To get the network diagnostics, just save the test results to your desktop. It will appear on your desktop as a file called "TERA-Diagnostic.txt".

Similarly, you can just run a command called "pathping" instead of tracert. Pathping combines the ping and tracert commands together. Also, you want to use "diag.enmasse.com" as your destination and not "tera.enmasse.com". tera.enmasse.com is just our web server and not our game, so unless you are complaining about website lag, use diag.enmasse.com.

ALSO be careful about posting your results on here as your personal IP is displayed with tracert and pathping logs
I know of no plans to retroactively make reaper skins for the celestial weapons. :)
Sirnef on 03/06/2014, 01:30 PM - view
Wait, so the celestial skins are limited time?


No. They are just for the classes that are out right now.
This is something I've had my eye on since Kumasylum went live. Other than asking for group queues, I don't know what to ask BHS to specifically balance. The issue is that in their own region, Kumasylum is balanced to where the federation and the kumas have an even win/loss ratio. This isn't quite the fact in NA. So if they balance it for us that will make it lopsided everywhere else.

I did contact a guild a few weeks ago to run some pre-made Kumasylum, just to see if it would be more even. The humans won each time with more than 9 minutes left in each round. So even if there is group queues, it would just tip the scales to the other end.

Communication is the key, and yes we have a region that speaks more than one language, so it is more difficult for us. Would increasing the time before the match starts help if the team has a longer time to communicate?
The numbers in this thread are incorrect.

No, I am not going to supply correct numbers :). But in general, there will always be more lurkers than posters.
Hats on top of hats. Got it!
If you think your Elite renewed today after 7am PST, and you did not get the Bacon Elite gift, please contact support and they will look and see what the dealio is.

Also, there is no February 29 or 30th, so that would be bad!
zebaz1988 on 02/27/2014, 12:51 PM - view
Awesome! are the boxes are a permanent addition to the shop? or they are seasonal? please say yes to permanent addition! make us all happy :)


These boxes are a permanent addition.
We'll announce this on Wednesday. :)
Welcome back. Don't worry about imaginary upvotes/downvote karma :).
We did have amended support hours last night (http://tera-forums.enmasse.com/forums/general-discussion/topics/Amended-chat-support-hours-Friday-February-21st), but hours should be regular now.

I know, for me to say "contact support" isn't the answer you want to hear, but it will be the best answer to resolve your problem. Contacting support will allow them to get information from you that we wouldn't want on the public forums and expedite the solution.
The first gift was the dyeable steampunk costumes. The current gift is a character bound EX-TRM mount.

The next gift .... will be revealed next week!

If you sign up now, you will receive the EX-TRM mount, and on your next renewal, you will get whatever is revealed next week.
You can resize it, but it's a little buggy (it's on our known issues list in the patch notes).

You'll see that below the bottom right corner of your inventory is arrow that looks like it belongs on the inventory window itself. Hover your mouse to the bottom right tip of that arrow and you should be able to resize things.

http://i.imgur.com/Mm40EKX.png

Hope this helps
I'm going to pull a Minea, and lock this thread and re-direct you to another one with the answer :)

http://tera-forums.enmasse.com/forums/general-discussion/topics/Anyway-to-change-the-size-of-the-new-inventory
byobsoad2 on 02/20/2014, 12:06 PM - view
this is about what I was coming back to say.

Can we get some kind of more specific idea of what exactly isn't allowed? I see some awful things in global, yet those people are still saying awful things days later. Can we remove those players, as well as the signs, since we're trying to make this friendlier?


the difference between global and the signs is that you can feasibly turn off global and never have to look at it. These signs are very visible and no player has an option to not see them as they go by. They are removable by our GM's but that takes away time they can spend helping customers with actual problems. The signs were already filtered, but our players are very creative.
Poteten on 02/20/2014, 01:42 PM - view
hey guys.

everything is up-to date on my launcher and for some wierd reason tera wont allow me to enter any servers...
and when i click refresh all the servers disapear... halp :c


servers are up right now. please contact support and see if they can help: http://support.enmasse.com/tera/tickets/submit
Hello!

Every region controls what and when they release certain items. As mentioned, there are items that are region locked but not many. Also, not all cosmetic items have to be sold, as you have seen we do use certain items for promotional reasons (like the duck for Canyon Clash 2, the afro for Skyring Slam) and the like.

When we do other things for our item releases, like create videos, comics, wallpapers, gifting, etc... all that takes time as well. I know that some of you don't care about any of that stuff and just want the item, but we also see that many of you do care and like all the stuff we create as well. We try to stick to a good cadence of releases so that you know to expect something around certain times.

The angel skins (renamed to celestial weapon skins) will be the next major release. Some accessories mentioned may also be out by then as well. If there are other specific items you have questions on, please ask and i'll try to answer.

Also, please note that actual content/game builds follow a different process and a much higher priority. We won't ever just sit on a build for kicks, and we try to get it out as soon as we can. For things like Rootstock going on now, we did wait a bit for that to go live, if only because running that and the Winter events didn't make sense.
Asyra on 02/19/2014, 10:50 AM - view
Thank you for actually replying. It feels so nice to know that developers actually care to reply!


I don't think I have a list of anything others have recieved that we haven't I can attempt to compile a list for you, but I have a feeling you already have that list in a more comprehensive fashion than I


that is pretty likely :). I just meant if you want any specific items addressed.
The flower eyepatches were just plain missed in the delivery. We'll get them eventually but not as soon as the other hats.

We definitely don't have those pets. I'll ask about them.
Ginjitsu on 02/19/2014, 12:25 PM - view
It would be nice if updates and content weren't bundled together, that way things like class changes don't take up to 6 months as content does to hit NA.


Content doesn't wait for cosmetics, and that was the point i was trying to make in my first post when i said that content/game builds have higher priority.

if anything, a reason some cosmetics don't come any faster is because it was missed in a game build that we wanted to push out.
Edited by: Treeshark 10 months ago - Reason: clarity
Butterstrawkid on 02/19/2014, 05:32 PM - view
Do higher level strongboxes have a higher chance than lower level strongboxes or is it equal chances throughout all boxes?


All strongboxes have the same chance.

The premium alkahest will (at this time) only be available in this event.
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