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sanj66 wrote: »
when has player feedback ever been taken seriously, and i mean even quality written posts etc? event after event has been broken, update after update broken as well, the dragon issue was posted weeks before its release and all treeshark said is it was a legit concern but the feedback was never acted upon. nothing anyone has ever raised has ever been considered or acted upon, so why continue to post and provide feedback or even trust the company?

Feedback was given on our part, taken by players, but ultimately wasn't implemented in the game. It's much easier to digest and take action on well constructed feedback, but unfortunately that doesn't guarantee it will result in game changes. Planning content for TERA takes a ton of resources, and it's up to team leads and developer leads to determine how much can be done in a period of time. More TERA content is being developed as we speak. If it weren't, new content would take a lot longer.

Saying that, I realize you're totally frustrated here - you feel like all the events are broken, all the updates are broken, all the everything is broken, and nothing gets fixed even after players tell us and Bluehole to fix it. Realistically I think you'll agree that isn't really true, but during weeks like these when more than one thing has gone awry it's easy to feel that way. We're doing our best to make sure things are resolved as quickly as possible.

One goal for us here at En Masse to recognize problems further in advance. There are times like this when we should communicate potential problems in advance, but that's tough to do especially when we think things have been solved on our end. If we'd said Friday night that "hey, we think Civil Unrest: Velika will fire, but it might not!" I'm not sure it would have lessened the sting very much. At least players would be more in the loop, though. I don't want to sidetrack this thread with pure talk of CU:V firing, but we'll have more to say about the event soon in a fresh post. Treeshark is working to get some answers from Bluehole before we try the event again on live servers and we'll try to remain as open as possible about it.
Jenieve wrote: »
The player council was doomed the moment they:
A. had to mod forums
B. Became popularity contest voted in via forums - which players rarely visit and predominately visit when bored crazy, upset, or looking for specific information.

They SHOULD have gone to the primary guilds of each server and interviewed top issues.

A. They don't.
B. They weren't voted in. They were selected by En Masse.

Some of the Player Council members are guild leaders. Some aren't. There are many guilds out there who did not apply to be in the Player Council, and that lack on interest/involvement alone is a hint that they shouldn't be on it. We can't just randomly pass responsibility to people who don't ask for it. This isn't corsair's stronghold.

The willingness of players to communicate their concerns directly to Player Council members is a choice made by players. A Player Council member shouldn't have to be in your guild in order to be involved in your guild's feedback, and it's not fair to other players to expect larger guilds to hold sway over smaller ones and how they give feedback about the game.
Deluso wrote: »
If player council are 'working', they should've prevent this dragon passive buff.
And not only if you know what I mean.
But put that aside and not get off-track from main topic.

That's not a reasonable thing to ask from the Player Council. They don't have the ability to predict things like game bugs any more than the average TERA player does. The purpose of the Player Council is to encourage and promote healthy player feedback and events, and that largely starts in these forums. They're not scapegoats, and saying things like "this could have been prevented by the council" is no more fair than claiming you could have prevented a bug yourself, Deluso.
Vesporax wrote: »
The only test they probably did was use gm powers to force the event on. The event itself works, but they never really tested the timer.

I know it's tempting to speculate on how QA probably or maybe did something, why the event worked in test but didn't on live, what could have been done differently, etc... but there's a bit more to the testing process than that. Singlebear would be freaking thrilled if all it took was testing whether some timer worked or not. ;D
Emmalyn wrote: »
...Some people are as dedicated they can be with multiple jobs and college. I've been playing Tera for 5 years, but honestly that doesn't matter. It's just going to cause people to argue "who's been here the longest". It's not a competition. If the majority of players enjoy your game (or did at one point), we all deserve a fair shot at obtaining a dragon (not just level 65, or rng)...

I agree! People are reading into what I said multiple ways. I think things will be more clear once we're able to release details on how to get the dragons. I appreciate how patient you guys are being during the wait.
We use multiple internal and live test servers. Civil Unrest: Velika was tested on multiple test environments and fired normally on all of them.
Kinohki wrote: »
I guess my only question is this:

After last week's failure of the event launching, why did you not have someone there capable of manually launching the event?

There is no "manual override" or anything like that. There's just one way to launch the event so far as we know. Hopefully Bluehole will be able to help us uncover more information so it starts working properly.
Hey I just want to pop in here and say I've read everything posted in this thread so far. It's a lot to consider, but I'm glad that you guys came together to write such a comprehensive letter regarding the update and recent communication.

Please keep posting feedback as it pertains to the letter. Obviously after tonight, with CU:V not launching a second time, a lot of people are talking about that. Please keep the other aspects of the letter in mind as well.

As you eluded to, MeowForMe, some of these things can't be helped by En Masse. A couple of them can. For example, Power Hours are something we can control. We can pass feedback to Bluehole regarding the Rally timers, loot, and chances for small guilds to participate, but we can't change that ourselves. Dragons, as you know, already have a thread going and I'm afraid there's nothing new to post on that topic for now.

Mongos are a topic I can definitely address, and I'll be as transparent as I can here. I'm the one who designed and operated that event. Overall, I'd like to think Neon was a success and brought a lot of players together for hunting tiny Mongos as well as Legendaries. It was very cool to see people forming raids, making new friends, and even forming new guilds because of the event. As a Community Manager I really loved that <3

The rewards for the event were too high, though. I know a bunch of players will cringe when they read that, but it's true! After the first Mongo event, there were a lot of complaints about the Mongos being too hard to find, rewards being disappointing, and overall a "waste" of an event. I know not everyone shared that sentiment, and a lot of you thought it was a cool concept, but I felt there was enough feedback that something had to be done for Neon to prevent it from disappointing those players.

That meant a few main things - 1) Making Mongos easier to find, especially the common ones, 2) Eliminating disappointing loot like Fashion Coupons, 3) Adding rewards for parties that hunted Mongos together.

That 3rd aspect is very tricky, and was the main contributor in landing certain players piles of loot in a short period of time. It resulted in a surplus of enchanting materials, Noble Moons, Chilly Clouds, and innerwear (inners were rebalanced after about the first hour or two, but as we all know a ton of those had already dropped). Some players really loved the loot, and others hated it. Some players likely logged into multiple accounts and formed parties with themselves. Those with only a handful of hours to play TERA per night (what I would consider an average player) were pretty happy with what they were able to farm. Those with infinite hours... well. Screenshots were posted, showing piles of loot. Some players saw those, believed it was normal, and that they somehow got hosed because they couldn't farm that entire weekend. I won't keep rambling here, but suffice to say it's difficult to make an event that's worthwhile for 3-hour-per-night players (don't forget across multiple time zones!), but isn't a magical pinata for those who are able to log on multiple accounts for 48 hours straight.

TL;DR - I agree loot was too high on Mongos. Overall loot rates will likely be lower next time as a result, but I'm confident that there are ways to make events like Mongo and Mongo Neon (as well as the invasion event I'm working on for later this month) stay really enjoyable without raining Feedstock and MWA across the land.
ratedX wrote: »
...
So much for a "Hot fix" huh? Did they even test it to see if it worked?
...

The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.
points taken on the time. It's not set in stone, but the top priority is making sure it runs at all
After last week's event not working, we re-QA'd the entire event using the same parameters and asked Bluehole to help us figure out what might have gone wrong. We had it working but obviously, as of a few hours ago, it did not.

I had concerns about running something mid-week, and again on Saturday, as it would lessen the rewards of such an event. Right now, theres' no other choice than to run this during the week at an hour when we're all in the office to troubleshoot. RIght now, this Tuesday at 5pm seems like a better time, but I'll come back after running this by the team at EME and BHS on this.

I know you all are angry, but please remain civil on this. Vysse's post has been helpful, and I'lll be keeping my eye on that one.
You bring up a lot of good points in this thread.
Haruuuu wrote: »
why do i get the feeling that the tera forum is full of eme/bhs staffs secretly replying as a user?

B)
Not being salty but....

By reading it, basically this is what I understood..
> the dragons passive bug was just a hoax, they were never bugged
> the ghost and diamond dragon were meant to be implemented before to get full income possible (otherwise they'd be released as mounts, not just lootboxes with very low chance, costing a lot of money for such low chance), because you knew people will love the passive and the dragons, and such hype was perfect for money making...
> the iron and crimson dragons will still be milking machines because only 1% of people - the "dedicated players" (read "the choosen ones") will be able to get them so people will still be forced to buy them from store to keep them "exclusive" as in means of being "respectful" to the design...

Right?
Correct me if I am wrong...

I thought you've always believed in a balance between purchasable and earnable ways of getting stuff... that's not how it works..

Can you elaborate on the passive bug you're talking about? We're looking into a reported bug that interferes with Mystic buffs, but it doesn't have anything to do with the release of dragon mounts.

Originally, all dragons were meant to be released with the Guilded Age update, as mentioned on the Guilded Age update page. They were delayed. The delay largely had to do with the distribution of the Iron and Crimson versions. Ghost and Diamond were not affected. Rather than deny all players of getting the dragon mounts scheduled for Guilded Age, we felt it was best to release what we could. There are players out there who only wanted Diamond or Ghost mounts, and we felt releasing them was the right thing to do.

This is in no way an attempt to get people to buy Ghost/Diamond mounts when what they really want is Iron/Crimson, and we have not hidden the fact that Iron/Crimson are making their way to TERA. If you want Iron/Crimson dragons, GOOD! We want to release them because we think they're awesome too! And we will, but it's taking time to sort out the new plan in coordination with Bluehole.
PWYD33LLA7 wrote: »
@Spacecats Did you received my message? do you need screenshots or something for issued dragon master passive(only+1 instead +1.5)?

Yeah check your inbox, thanks :)
@spacecats
Spacecats wrote: »
Stricera wrote: »
" dedicated players " I've been playing just about nonstop everyday for 3 years. I hope I get a dragon

I hope you do too. You're exactly the kind of player we want to make sure has an excellent shot at one.

an excellent shot at one????? does that mean it will some sort of potion shop, lottery, bam hunt that drops the rng letters, or will it still be obtainable by farming level 65 and above bams and getting token drops..??? please explain.

No details are available yet, allofspaceandtime. I know it's easy to read into responses and try to look for more answers. Everyone wants to know how the dragons will be obtained. Honestly, it's just a matter of time before that info is decided upon and announced. Please avoid speculation as we don't want to accidentally spread rumors.
Spacecats wrote: »
Ketoth wrote: »
so dragons with the new dungeons only ...

And what you mean with dedicated players`?

Those who play all the time. Players who are looking forward to earning the dragons through in-game means.

Also, they're not tied to any new dungeons or content updates.

During the stream, you talked about the number of tokens that people needed to get a dragon. It was 5-7 tokens per battleground win if you get a jackpot match, and you needed something silly like 600 or 800 to buy a dragon? Are you still going to have that implementation or do you plan to scrap it for another one? From this it sounds like playtime will be a factor?

Sorry, no details to give. Everything I explained during the stream was our original plan, which is no longer happening. Players will have to wait a bit longer to know the new plan.
Nanahira wrote: »
Wait wait

"
- The regular varieties restore 1 percent of your max HP and MP per second, have a flight and ground movement speed of 290, and have a flight duration of 694. Regular flying dragon mounts also grant you the passive skill Dragon Master, which grants a chance to increase your Crit Power at random against monsters by a factor of 1.5, even when you are not mounted.

- The royal varieties restore 2 percent of your max HP and MP per second, have a flight and ground movement speed of 290, have a flight duration of 928, and provide a +10 increase to ground movement speed to you and all party members within 30m. Royal flying mounts also grant you the passive skill Draconis Rex, which grants a chance to double your Crit Power at random against monsters, even when you are not mounted."

So the dragons we'll getting soon in game only have the 1.5x crit power?

So if i want more damage (2x) ,i'll have to pay with emp ? if yes then its 100% p2w

That text is explaining is that two dragon versions exist. Normal and Royal. There will be more details once we're ready to release in-game methods for getting dragons.
BHTrellis wrote: »
Spacecats wrote: »
BHTrellis wrote: »
So, the group codes. Any way you can sneak in a 3-7 day dragon to give us a taste since we have to wait for the middle of next month now?

Might just boost the sales in the shop too.

That would be fun but I'm not sure if it's possible to do right now. Is there another temp item you think would be fun to give out?


3 or 7 day Andy , 3 or 7 day Swat uniforms, Temporary Felicity. Fashion Coupons are also a win at least me.

Or maybe even a full set of Goldfinger Tokens. :P That would be fun. I could use the innerwear for my reaper.

They come in sets of three, right? ;D

I'll see what I can do.
Ginjitsu wrote: »
@Spacecats
Are there any temporary flying dragon skill books?

Not right now, unfortunately.
Wom wrote: »
meanwhile eu getting decent loot for etchings, tokens for innerwear and a chance of dragons as we play hide and seek LUL

I wish I was european

Are they cloudy with a chance of dragons? :p

Did you see this post today? We're also getting in-game methods for earning dragons. Though please continue the discussion in there since this is a thread about today's stream.
AVPlayer wrote: »
Why is Bluehole devoting extra effort of making the dragon mount available in game when players can obtain it from other players?

Because we believe it's the right thing to do, and we said we would.
Ginjitsu wrote: »

Talk is cheap, specially when past discussions with Bluehole takes more than 3 months to implement!

Obviously, actions speak louder than words. Now that we've given a rough timeline, we're committed to following through with it.
Stricera wrote: »
" dedicated players " I've been playing just about nonstop everyday for 3 years. I hope I get a dragon

I hope you do too. You're exactly the kind of player we want to make sure has an excellent shot at one.
PWYD33LLA7 wrote: »
Thank you spacecat. @Spacecats can you take a look of the dragon master passive(1.5critpower) the passive only giving us+1 instead +1.5 (I tested it on low IOD mob)

Can you message me and tell me about what you did to test it?
Ketoth wrote: »
so dragons with the new dungeons only ...

And what you mean with dedicated players`?

Those who play all the time. Players who are looking forward to earning the dragons through in-game means.
BHTrellis wrote: »
So, the group codes. Any way you can sneak in a 3-7 day dragon to give us a taste since we have to wait for the middle of next month now?

Might just boost the sales in the shop too.

That would be fun but I'm not sure if it's possible to do right now. Is there another temp item you think would be fun to give out?
Hi Everyone,

I’d like to follow up on iron and crimson dragons, and having them drop in game. As we approached the Guilded Age update and the release of dragon mounts, we had a plan in mind which we were ready to implement. However, after further investigation and research, that plan wasn’t good enough and we had to go back to the drawing board. The dragons are quite possibly the best items produced so far for TERA, and we want to remain respectful to both you and to Bluehole in the way that they’re distributed.

We’ve had very long and intense conversations with Bluehole on the best way to go about this, and we’re almost at a resolution. It’s these discussions which are contributing to a longer delay than we’d initially hoped. At the moment, we’re aiming to have a final plan in place for in-game drops starting in October. While I would love it to be early October, realistically it will most likely be later October. At that point we’ll also be releasing iron and crimson dragons in the TERA store, but not until they are earnable through in-game means. As many of you know the diamond and ghost dragon mounts were never intended to be available through in-game means, which is why we felt it made sense to add them to the store with the Guilded Age launch. Iron and Crimson dragons, on the other hand, were set aside as a way for dedicated players to earn an awesome piece of TERA history, and that’s still our goal as our conversation with Bluehole continues.

I’ll follow up with another announcement in October when a plan has been agreed upon. In the meantime, I know a lot of you are anxious for the release of these mounts, and I appreciate everyone’s patience in all of this as we work things out.

Thanks,
Spacecats
WYiOkIe.jpg

Little known fact: BARAKAS are the best in TERA when it comes to hide & seek!

We played last month and had a ton of fun. Let's do it again! This time I'll be visiting Ascension Valley, Celestial Hills, and Fey Forest (in that order). For those who didn't get to join us last time, the game will go like this:
  • I put on my robe and Baraka hat... and log into one of the servers.
  • I sneakily find a hiding place on that server.
  • I'll switch to in-game view, and show you a tiny bit of my surroundings. I might also give you a tip. I'll try to remember not to be invisible :D
  • The first player on that server to jump on my Baraka head wins the round and gets a prize!
  • Rinse, repeat, Twitch chat raffle and trivia between rounds.

We begin at 3:00 PM PDT on the En Masse Twitch channel. See you there! https://www.twitch.tv/enmasseentertainment
Tatsuyaaa wrote: »
This thread just seems like PVE players complaining about the patch cuz they removed DS gg

No, I think the feedback on the Guild quests is important. As a Dreadspire fan I'm also sad to see it go, but I think there are other things to focus on. The Guild quests are a new system, and I feel like most players agree they're a cool addition to the game, but could use a little adjusting (and maybe even some work expanding/broadening the Rally quest idea in some way).
Thanks for creating this thread, Pomchi. I look forward to seeing more constructive feedback like this! This is definitely the kind of stuff we'll want to talk with Bluehole about in order to improve the latest content.
Moving to the Game Suggestion forums. :)
Loveberri wrote: »
Even after whatever patch and a server maint these issues still persist on day 6 for me. I'm guessing over at EME you since you guys see nothing on your end, you all are probably hoping like we are hoping that it will just 'fix itself' in time but its just frustrating because people in guild, and myself have dramatically reduced activity because this is unplayable in anything besides "i can't possibly die" content, like cw or kc. Just like consumers would have to call up their respective ISPs for major issues, I think you all should probably consider getting some kind of investigation or support from your provider or zayo or what have you, that can possibly at least give a reason.

You can feel free to contact our Support Team and provide an EME Diagnostic (If you have not already done so).

Most commonly, it ends up being some Security Software or conflicting installed program that restricts but doesn't fully block the required connection between your computer and our servers.

Other times, it can be the specific path your connection is taking to our servers, which can be caused by an unforeseen Internet Data Center Outage along that path.
Our Ops team has continued to monitor server stability and connectivity. There haven't been any blips since the 27th, and the authentication issue that was causing issues on the 27th was resolved. That would have mostly been disconnects, but some of you saw extreme lag (like 14,000+ms) when it was still trying to refresh and hadn't quite disconnected yet.

So again, as of right now things are stable. That's not to say everyone everywhere is 100%, because the road from your house to our servers in Chicago is a long one with lots of pit stops, but as far as our little corner of the internet and what we can monitor/control, things are working normally.

If you're still having trouble, feel free to comment. We don't want anyone to feel like we're totally disregarding you if you're experiencing lag spikes. There's just a good chance it's a snag in the pipeline that we can't monitor. We'll still look into it, though!

It's already been reported by several players through Support Tickets as well as through the Forums.

I assume the report that was filed for it is still in the review process.
Instead of pumping out all this cool content for us which is appreciated by a lot of us, It would be extremely better however to spend the time and money into upgrading the games overall performance and stable servers. Because nobody enjoys losing 40 FPS out of now where and constant server crashes because there's too much stress.

All I wanted to say. :)

We appreciate the feedback. Players often ask about optimization in TERA, and it's something we're continuously passing on to Bluehole. An effort like that would definitely be developer work, and a Bluehole decision.

As far as servers crashing, it fairly rare, and doesn't actually have much to do with server "stress". The last time servers went down it was a Saturday night, and a script designed for reporting game activity didn't run properly and caused the servers to have a bit of a breakdown. The maintenance this morning made sure that doesn't happen again.

On the tech side of things, we actually had a bit of an upgrade earlier in the year, though to many players it was probably hard to tell (it didn't need a special maintenance).
Moving to Game Suggestion forums. Housing is a really fun idea! If you have details on what you wish a housing system looked like in TERA, and maybe even how houses could tie with other aspects of the game (dungeons, gathering, crafting, lore, etc...) feel free to post your ideas here!
I'm guessing it's this:


http://tera.nexon.com/news/gmnote/View.aspx?n4ArticleSN=200


Though I can't translate it to save my life.

That just says you can get dragons from loot boxes, or on the trade broker from those who got one from a loot box.
Shikine wrote: »
As of today kTera released in the patch notes that they will too add an in-game earning method in their Thursday patch.

I'm having a hard time finding anything like that. Got a link by any chance?
GuedesRS wrote: »
Spacecats wrote: »
Rally times still have quite a bit of randomness built into them. They're meant to be hard to predict. The production team did tweak the times so overall they'll be a bit later in the day, but in this case RNG had its own ideas.

The times will be adjusted a little more next week so that the range is a little less drastic.

One more week to wait rally quests in time u guys promise? Jesus Christ...
So dissapointed...

I'm not sure if my response was confusing, but just to clarify, Rally quests are currently appearing normally and as intended. We will be tweaking some settings regarding time of day, but they will always be slightly random, and there's always going to be a chance that they'll appear in the mornings and late evenings.
Rally times still have quite a bit of randomness built into them. They're meant to be hard to predict. The production team did tweak the times so overall they'll be a bit later in the day, but in this case RNG had its own ideas.

The times will be adjusted a little more next week so that the range is a little less drastic.
Guys please avoid callouts in the forums. Even me :p
If you want my specific attention the best way is to message me directly or make a thread that describes what's going on (I changed the thread title to "Rally quest times".)

OKAY SO... yeah, I'll look into this right away and thanks for posting @Tatsuyaaa. I'm pretty sure the Rally timeframe was supposed to be later in the day, not immediately after maintenance. There's definitely something up. I'll talk to the production team and tell you what I find.

PLEASE SEE BELOW
Tirani wrote: »
@CobaltDragon can we get some patch notes for todays maintence pls..

I don't believe there are any official Patch Notes for today's Maintenance.

It was a combination weekly Maintenance along with a Hotfix that is meant to address the issue with Civil Unrest that caused all servers to crash on Saturday.

In addition to those, there was also a change to Guild Quest Timers to make them more North American Server appropriate, Level 60 Scrolls can once again be used on a Ninja, and modifications made to the Goldfinger Box.
I believe there is a fix to the Goldfinger Boxes happening today during Maintenance.
if dont summon the boss and time end ... quest fail . they dont get anything

This is true. After two hours the quest expires and the guild that claimed it fails, getting no rewards.
I've removed some posts from this thread that were spreading misinformation. As of right now, there are still no methods to earn the iron and crimson dragon mounts, and BAMs are currently not dropping any dragon tokens.

We're making some progress on the release of additional dragons (outside what's currently in the store), but there's still no news we can share. We'll make a new forum post when we know more.
Closing this thread as it is a duplicate. Please see the stickied thread here for dragon discussion:
http://forums.enmasse.com/tera/discussion/6771/dragons

Unfortunately there isn't any news I can pass on yet, though Treeshark has been working hard to collaborate with Bluehole on a way to move forward. We'll post an announcement when it's ready.
Closing this thread as it is a duplicate. Please see the stickied thread here for dragon discussion:
http://forums.enmasse.com/tera/discussion/6771/dragons

Unfortunately there isn't any news I can pass on yet, though Treeshark has been working hard to collaborate with Bluehole on a way to move forward. We'll post an announcement when it's ready.
This thread has run its course. The conversation has been all over the place, especially in the last few pages which has mostly consisted of venting about unrelated topics with no suggestions on how to improve, so I'm closing it.

If you'd like to give further feedback, and you have ideas on how specific aspects of the game can be improved, please do so in the Game Suggestions forum.
ratedX wrote: »
So they are trying to remain as silent as they can without further upsetting the community.

More or less.

We have no reason to remain silent, except with the goal of being honest with our players we don't want to speculate or give false information. Being silent is better than telling you guys something that isn't true. I hope everyone here agrees with that and sees where we're coming from!

When there's lag, disconnects, and glitches like this all popping up at once, it's easy to speculate as to the cause. That's how rumors start. In reality, multiple things are happening. It's not a single culprit with an easy solution.
ratedX wrote: »
nhat wrote: »
So they are trying to remain as silent as they can without further upsetting the community.


We have no reason to remain silent, except with the goal of being honest with our players we don't want to speculate or give false information. Being silent is better than telling you guys something that isn't true. I hope everyone here agrees with that and sees where we're coming from!

When there's lag, disconnects, and glitches like this all popping up at once, it's easy to speculate as to the cause. That's how rumors start. In reality, multiple things are happening. It's not a single culprit with an easy solution.
A cause that our Platform team identified is related to the account authentication. TERA checks periodically to make sure the active account is legit. When it can't find a connection or there is some error, it can cause disconnections. They're getting to the root of this now and will continue to monitor once it's fixed.

One thing about this issue, however, is that while it can result in disconnects, it doesn't really cause extra latency. The high pings some of you are reporting still don't make sense as far as TERA is concerned. We'll continue investigating these as well but in many cases the cause is just a poor Internet connection on the player's part (check to see if you're lagging in other games) or latency somewhere en route to TERA servers from your Internet service provider.
The hotfix is to solve the issue that caused Saturday night's crash. Our Operations team is investigating causes of latency. They're two separate instances.

Since this is a duplicate, please refer to this thread regarding the latency:
http://forums.enmasse.com/tera/discussion/7104/experiencing-server-instability-lag
Hey all, quick update. We really appreciate all the info you guys have been providing! When Ops checked yesterday, things looked stable. Now it looks like our Ops team is on to something that might identify the cause of the lag. Please stay tuned!
JasonTERA wrote: »
@Spacecats My guess is this issue has occurred due to different(and multiple) time zone.

That's a good way of approaching it, but TERA actually defaults to UTC in order to avoid that very problem. :)
I'd suggest opening a ticket with our Customer Support team. They can help you troubleshoot: http://support.enmasse.com/tera/tickets/submit
The ops team says server stability looks fine and that the crash on Saturday night shouldn't have any lingering effects on connectivity. Servers went down, and now they're all reconnected and stable. There also haven't been any spikes or dips in player connections (which usually means something is up with lag).

There are a bunch of other factors, and in some cases there's a problem somewhere in the great internet pipeline that is outside of our means to address.

For those reading this and also experiencing issues, the following would help us narrow it down and see if it's something we can solve:
- What State or Region are you located in?
- What Internet Server Provider do you use?
- When did you first notice the lag or disconnect problem?
- What area(s) in TERA did you experience the problem?
- What were you doing in-game when you lagged or disconnected?
- Did you notice others in your party experience the same lag? Other guild members?

I'll check on this and let you know if our ops team has noticed anything. Also I hope you don't mind I changed your topic header so it's related to your post.
I'll let our QA team know about this. Are there any other weapon skins you guys have seen this happen with?
Arrise wrote: »
Well, I personally really wanted a black/iron dragon. Was super excited for it too! A real, REAL shame this happened. I hope you guys can get them in soon. If not, toss em in shop so I can stop my internal PAINS on my lack of cool black dragons.

In reality, ignore my sobbing. Im just an dragon lover who needed to vent!

I feel you. I personally can't wait to see people flying around on the iron and crimson versions. I'm hoping to earn an iron one for myself.
Fallsmyer wrote: »
@Spacecats Thank you for your post, I only wish it had happened two days ago when the issue popped up.

I wish that were the case too. I'll do my best to make sure it doesn't happen again.
We're waiting on a response from Bluehole on how to best implement the in-game methods for earning dragons. It's a big decision, and there are multiple parties weighing in. There was a plan leading up to last week's update that we (En Masse) were happy with. It's the plan we messaged (and described during the preview stream), but unfortunately it wasn't able to happen the way we wanted.

In lieu of that plan, we'll have to wait. It's still our intention to get more dragons in-game, and have them earnable by players through in-game means.
I've deleted multiple comments in an attempt to stop the player vs. player bickering in this thread. Please remain on topic and post only if you feel your comments add to the discussion.
Spacecats, you may want to go tell your executives right now, that until they take that gag off your face, the community's rage is only going to get worst and worst. I am telling you right now, I am watching global chat, Discord's of the biggest guilds, and looking at the forums, this post has not settled anyone down, it is time for you to stop sitting in the safe space and to answer our questions. Sitting around like you currently are is not helping whatsoever.

At the moment, we're waiting for an answer from Bluehole that could shine some light as to why Civil Unrest: Velika didn't launch. There's nothing more to share on this topic until we hear back from them, except that we're committed to making sure it fires correctly next Saturday.
While I appreciate the response, it's incredibly frustrating that we are getting this information two days later. The post you made was vague enough as it was.

This is just like the enchanting event where Treeshark mis-communicated to the community that players can +15 their gear only to tell them that they won't be able to after players stocked up on mats.

What I don't appreciate from you as the Community Manager is a faux apology and some event in October as if that will make things better because it won't. Regardless of no one being in the office, there has to be something that can be done in regards to communicating to your players. I mean, there has to be some protocol for a situation like this.

What I want is for you and your team to at least work on the communication because these strikes are adding up.


I did attempt to address that in my OP. Steps are being taken to ensure that this lack of communication doesn't happen again, weekend or not. It's unfortunate that you feel my apology was a faux one, and I appreciate that you're still frustrated by the weekend's events. We'll be doing everything we can do ensure next Saturday's Civil Unrest: Velika goes off without a hitch.
LancerJiva wrote: »
For the record, servers were down for exactly 2 hours this weekend, not a little over 1 hour as you stated, Spacecats.

Thanks, I'll change my original post to reflect that.
Hey all. Our QA team is aware of this issue and working to fix it.
Spacecats wrote: »
Doee wrote: »
i agree. mongo's or riot

There's a BAM hunting event coming next month (not Mongos, but hopefully just as fun), which the community helped plan during Friday's stream. There will be a news post about it when it's ready to launch, but it doesn't have anything to do with Civil Unrest: Velika or the Saturday night server crash. Please try to stay on topic.

There is nothing to stay on topic about, everything you've said so far has been very obvious, but the community is still extremely antsy about everything else. I don't see why you don't use this thread to outline other problems.

I like to stay organized. Nobody wants to search through a thread called "Civil Unrest" Velika" for answers to an unrelated question. I agree communication is very important. Going on random tangents and derailing a discussion isn't what I'd consider proper communication.
Doee wrote: »
i agree. mongo's or riot

There's a BAM hunting event coming next month (not Mongos, but hopefully just as fun), which the community helped plan during Friday's stream. There will be a news post about it when it's ready to launch, but it doesn't have anything to do with Civil Unrest: Velika or the Saturday night server crash. Please try to stay on topic.
jrtseven wrote: »
How about giving a semi-official statement regarding the status of future tournaments? The least you could do is be transparent after almost a year of questioning.

That's also off-topic. Please make a new thread if you want to discuss tournaments.
Desusky wrote: »
What bout the dragons?

Dragons don't have anything to do with Civil Unrest: Velika not firing or the server crash. They're innocent and peaceful creatures. Please try to keep the discussion on topic.
Hi everyone. There are multiple threads about this topic, but I wanted to make a fresh discussion to make sure everyone saw this post.

As you already know, there was a server crash Saturday night shortly after 5:00pm PDT. Things like that are always unexpected, especially over the weekend when En Masse staff aren’t in the office, but our Operations team was on the ball and quickly began investigating the cause. Servers were brought up a little over an hour after they’d gone down and things seemed back to normal. What happened next WILL SHOCK YOU!

Servers came back up before it was time for the first Civil Unrest: Velika to begin. It didn’t fire. As of right now, it’s still not clear why Civil Unrest: Velika didn’t fire like it was supposed to. It could have been a consequence of the servers going down, as some players are assuming, but we’re still investigating because that’s not a sufficient answer. There’s an ongoing conversation with Bluehole about the issue, but up until this morning that conversation was mainly focused on the cause of the server crash. There were a lot of questions that needed to be answered. A huge failing on our part was not at least coming into the forums and apologizing, letting you know we were aware of the issue. Treeshark and I weren’t around in the forums when we should have been. You guys deserve to know when we’re working on things like this even if it’s the weekend, and even when we don’t have any solid answers to give you.

As of right now, the cause of the initial crash has been identified and Bluehole is providing us with a hotfix that will prevent the crash from happening again. Because of this hotfix, server maintenance is being moved from Tuesday to Thursday at 7:00am PDT. This hotfix will also change the timing of Rally quests to appear later in the day so more players can enjoy them.

In the meantime, I’ve talked with Treeshark and we’re going to run Double Drop and Double PvP Rewards events the weekend of October 8 (this coming weekend isn't ideal since we want to focus on ensuring Civil Unrest: Velika is issue free). The events are an apology to those who were looking forward to Civil Unrest: Velika on Saturday, but we realize it’s small potatoes. Steps are being taken to make sure we don’t leave you guys in the dark should something like this happen again. I’ve set up alerts that will ping me directly in the event of server trouble, and Treeshark has been fitted with a device that shocks him when it loses connection with the TERA servers.
Fleett wrote: »
@Spacecats We should pick whether on a week day or weekend, and time too so people have an idea of when to be on...

I would like to time it so everyone gets a chance to attend. I'm thinking the event will likely fire multiple times at opposite ends of the day, and probably on a weekend since that's when most players are available.
Vinyltails wrote: »
Plot idea: Mandrakes stole the bloodshard from Dakuyron and got addicted to it...can yell out stuff like "RED STUFF MAKES BIG BOOM BOOM"

That's a very cool idea!
uwDyFQ5.jpg

Tomorrow (Sept 23) beginning at 3:00 PM PDT, it's time for some invasion planning!

The community will help Spacecats plan a future in-game invasion event, similar to the Demokron Invasion we organized back in May (and the semi-improvised Argon Invasion some of you caught yesterday). With the help of Strawpolls and Twitch chat shoutouts, Spacecats will ask questions and present different options that will add to the event.

Things we'll decide about the event:
  • What caused the invasion?!
  • In-game announcements. Is there dialogue? How will the plot unfold?
  • What areas of TERA will be invaded?
  • What small monsters will serve as minions?
  • The midboss. Every good battle has one.
  • The REAL boss. Who's behind this whole thing?!

Wear your creative socks when you tune in. See you there! https://www.twitch.tv/enmasseentertainment
Tirani wrote: »
i LOVED the "moment of silence" xD @Spacecats was that you?? ::clapping::

Haha, yeah that was me <3
This is tracked by the game depending on your login times, and there's no way to adjust that on our end. It's an unfortunate consequence of the servers going down yesterday, but I'm afraid it can't be helped.
Went through all the classes. Only Reaper and Slayer seem to be affected.
I definitely see this bugged on the Reaper. Not seeing this on my archer. Can anyone report other classes with this issue?
Most reports (but not all) have been fixed by removing mods from the client. Can you provide more info?

Are you playing on Steam?
What Class/Race/Gender? Level?
Does a certain skill cause it? All Skills?
Does it happen all mobs?

Guinan wrote: »
The dragons ate the hamsters and cows. Now everyone is afraid to go in and try to fix anything!

A full dragon is less scary than a hungry one, right?

There's an update here concerning today's server trouble. See the first post.
http://forums.enmasse.com/tera/discussion/6778/tr-av-are-up-emergency-hotfix-incoming-for-other-servers
I've updated the OP. AV and TR should be good to go. Hotfix incoming for other servers.
Please don't discuss mods or 3rd party programs on the forums. It's against the forum rules & guidelines, and using them is against the Terms of Service.
Mistkat wrote: »
@Spacecats Also, I am seeing ppl get Imperator boxes that automatically give them the equipment. Is that intended?

These are probably being earned from the new "Rally" guild quests. The BAMs from those can drop Imperator Boxes for armor and weapons. It isn't dragon related.
Eiiji wrote: »
Spacecats wrote: »
Montblanck wrote: »
Montblanck wrote: »
Just dropping in and would like to know if we're getting the non-lootbox version of this (either account bound item claim or one-claim).

@Spacecats @Treeshark would you be able to confirm?

The ghost and diamond versions are going to be loot box only.

how come people getting imperator boxes Spacecats???

Where? If this doesn't have to do with dragon mounts please PM me about it.
Heads up to everyone posting in this thread - some content has been moderated or removed because it violates the Forum Rules & Guidelines. There's a lot of varying feedback in this thread and posting negative feedback is totally fine if you're unhappy with the state of the game or today's lack of dragons, but please remember to be constructive with your posts. Don't call people names or be rude just because you disagree with their comments, and don't spread rumors or try to defame anybody (En Masse and Bluehole included) based on false accusations.

Thanks!
Montblanck wrote: »
Montblanck wrote: »
Just dropping in and would like to know if we're getting the non-lootbox version of this (either account bound item claim or one-claim).

@Spacecats @Treeshark would you be able to confirm?

The ghost and diamond versions are going to be loot box only.
Hi all. We're aware that Tempest Reach is currently down. We're investigating the cause and will update you when we've made progress.
hehe xd p2w easy game

>"we want to honor that commitment"
>releases the buyable only version before the earnable version
THATS NOT HOW THIS WORKS EMEEEEEEEEEEEEEEEEEEEEEEEEE

As of right now, it was a choice between:
  • A couple dragons are available through the TERA store.
  • No dragons.

The loot box versions aren't what's causing the delay, so rather than hold all dragon mounts from being in-game, we decided to at least release what we could, given the circumstances. A lot of players were planning on getting themselves a ghost or diamond dragon in the first place, and it didn't seem fair to make them wait while the other versions are figured out.
Please see Treeshark's thread here:
http://forums.enmasse.com/tera/discussion/6771/dragons
Hi Everyone,

The Ghost and Diamond dragons are now on sale. The in-game drops for dragon mounts, however, are on hold for a short time. Historically we have always fought to maintain a proper balance between earned and paid ways to achieve power, and we want to honor that commitment. These dragons, and the fact that they have combat components, are such a unique item for TERA. They represent a special edition item that we want to make sure is implemented in a balanced way. As an extension of that, we want the introduction of dragon mounts to be a cool experience for as many players as possible. We thought we had things in a good place ready for release, but ultimately it’s been decided that we need a little more time to coordinate the moving pieces. We are actively working on refining our solution.

Some of you have pointed out our flaws and our misses, and are correct in doing so. We appreciate that passion and want to encourage continuing to fight for what’s best for our community. We also appreciate the amount of patience shown by TERA players today.

As a token of our appreciation, I’d like to offer 6 days of free Elite Status to anyone who redeems this code: enterthedragon.
This code will expire this time next week!

Thanks,
Treeshark
There will be an emergency maintenance starting at 1:30 PM PDT today. It will last about 30 minutes.
It's being looked into! Thanks for calling this out, guys.
EllieChu wrote: »
it differes from day to day

Only rally quests differ from day to day.
Fleett wrote: »
I don't get what's going on with the New Guild System that would harm IM queue.

Please explain ^^

@BHTrellis is worried that since the new guild guests encourage guildies to do dungeons together for additional quest rewards, less solo players will hop into instance matching because they'll go find a guild to group with instead.

I'd say that remains to be seen. I get the feeling that instance matching won't be affected too much because incomplete guild groups will still likely rely on it to fill extra slots. Plus there will always be players who just don't want to be in a guild or look to form static groups.
We'll get this fixed soon.
I've made this post:

http://forums.enmasse.com/tera/discussion/6730/regarding-todays-update-where-are-my-dragons

It's closed right now because we haven't released any information about the dragon mounts except that they're delayed. Please avoid speculating and spreading rumors.

I'll update that thread once we have a statement published later today.
The Guilded Age is out today!

As many of you noticed, flying dragon mounts are not in the game. They've been delayed. More information is on the way in the form of an official statement. I'll update this post when that statement has been published.

I'm going to leave this thread closed for now in order to avoid false speculation and rumors as to why the dragons aren't in the game. Thanks for your patience!
The dragons have in fact been delayed. We'll release a statement today that explains things further.
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