TERA Online dev tracker
Denommenator (Senior Producer)
dragonmu12 on 02/29/2016, 07:10 PM - view
yep ill accept high chance too,this vm is really easy to get.
waiting now for denom to answer my last 2 question and i can go to sleep haha.


I'm not sure I'll have an answer tonight, need to dig into it a bit and have some other preparations to do for the patch.
dragonmu12 on 02/29/2016, 06:58 PM - view
ok please get back to us about the two last questions,
one last question the deso heartbeat chance to drop is high yea?(even when it should be 100%.. but ok)


Yes, it's high.
dragonmu12 on 02/29/2016, 06:42 PM - view
so they need to fix in the patch notes some things:
1:Fihm Drops(Deso heartbeat,Ghostly seal) saw you fixed it in the patch notes but still a question
deso heartbeat is 100% drop yea?
2:Sorcerer flame pillar as much as i want it to be increased and not decreased its shouild be 40% decrease damage.
3:Dreadspire Prizes for lower floors(and i hope the ticket its not only chance and its 100% like ktera)
and Dreadspire 16-20 prizes.
4:The optimization that ktera got about finm and some other dungeons.
5:tell us if they deleted gold from ghilleglade too like ktera(i assume yes.)

and thats not a question but about crystal box haha you need to change it ,it changed from rare to uncommon ^

denom please answer this 5 question thats only what the community wants to know ^


1) The heartbeat has a chance to drop.
2) It is indeed a decrease, I corrected the notes.
3) Like K-TERA, the ticket is a chance to drop.

I'll need a bit more time to verify the other two questions.
bzhen0915 on 02/29/2016, 06:54 PM - view
Will hearts still drop in SCHM, KDHM, and FINM after this patch?


No, they will no longer drop from those dungeons.
FIHM drops heartbeats, in addition to Sea Ash and Ghostly Seals. I added a note, thanks for pointing this out.

The Zerk buff is indeed a damage increase, though very slight.
Edited by: Denommenator 2 minutes ago
It is a chance to drop, albeit a high chance.
The patch notes for tomorrow's update are live:

http://tera.enmasse.com/news-page/patch-notes/patch-390705

This patch will be applied during maintenance tomorrow, which will begin at 7:00 a.m. PST and is expected to last 3 hours.
Edited by: Denommenator 2 minutes ago
I can confirm that "Days left" in Item Claim does represent an expiry date. It is the date by which the player must redeem the item in Item Claim from inventory. This is a weird requirement of the system that delivers items to Item Claim and not a restriction we necessarily support or desire to enforce. If items could remain in Item Claim indefinitely, that would be our preference, but alas this system does not support that. For this reason, when setting up items for sale or distribution, we usually set the furthest possible expiration date (which is five years from the day the item is created on).

In the case of the Blaze mount, I screwed up and entered the wrong year so I really appreciate you bring this to our attention. I have since replaced the Blaze mount distributed through the potion shack with a version that expires in February 2021.

If you received the version of the mount that expires on February 29, 2016, make sure to claim it on your preferred character before Monday, as it will expire on that date and no longer be claimable from Item Claim.

If, for some reason, you received the Blaze mount and are unable to claim it before it expires, please contact our Customer Support team and they'll sort you out.

Apologies for the inconvenience caused by my screw up!
lalex0926 on 02/25/2016, 11:01 AM - view
So..... no Slayer buffs?
*sigh*
*throws my starbucks frappuccino out of the window*


There are a number of Slayer changes in the build: skill damage increases, cooldown reductions, MP cost reductions.
Adem on 02/25/2016, 08:30 AM - view
no patch notes again it seems.


Today's maintenance/server restart was conducted solely for general server maintenance as well as to deploy the strongbox jackpot event. Beyond that, no other game changes were deployed.
All servers will undergo maintenance the morning of Thursday, February 25 starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

The following strongbox jackpot event will be deployed as part of this maintenance: http://tera.enmasse.com/news/posts/tera-strongbox-jackpot-weekend-is-back--3

For real-time server status, please refer to the Server Status page.
OP has been updated, as has the news post.

We appreciate your feedback around the event, we hope the changes are more in line with your expectations.
I'm currently adjusting the jackpot, replacing feedstock with premium alkahests.

Posts should be updated momentarily, but thought I should pop-in and let you know.
Just wanted to confirm the hearts are dropping at the same rates, nothing has changed since Thursday.
We're prepping the red and turquoise horses for release this week.

As for the other colors, we have other plans for those...
Nelan on 02/12/2016, 07:54 AM - view
Drop Rate seems to be around 50% from what I heard from Friends and noticed myself.

But the strange thing is that SCHM and KDHM droprate seems to be worse.


SCHM has the highest drop rate of the three, it just seems players are running FI the most.
Gums on 02/10/2016, 05:07 PM - view
What is Malkin?


Malkin is a grey sushi cat that, unfortunately, didn't make the original release. We'll post a pic in this thread tomorrow.
You can expect the return of these kind of events, and others too!
Edited by: Denommenator 1 minute ago
Blueflam3s on 02/08/2016, 03:57 PM - view
One of my questions (the one about the helmets released in Ktera but not here) was kind of addressed on the stream but was lumped in with the one about the animated eyes on the cat hats, but it didn't really get a real answer. Denommenator said he had talked to BHS about them but he didn't say what their reply was. Will we be getting them? (GG to me for indirect answer I guess? Wonder if it counts as being answered on stream? XD).


I asked about them but have not yet heard a reply.
Jerzy on 02/08/2016, 04:05 PM - view
Too bad the majority of questions no one cared about and when serious issues were presented, all that was given was "we'll look into it" and "soon"


If you want more info regarding a specific question, just ask. If the answer is indeed "soon", I might be able to share with you more information as to why that's the case.
Blueflam3s on 02/08/2016, 04:06 PM - view
I know BHS makes the content decisions, but my question about male classes was mainly whether they had mentioned anything about a male class or if EME had asked about/pushed for one. I completely agree we need more variety.


I meant to address this on the stream but missed it.

Bluehole is definitely aware about the complaints surrounding female-only classes. We have discussed it with them a number of times (as I'm sure other publishers have to). No firm plans around the next class have been shared with me, so I can't comment on what gender it might be.
Sorry we had to postpone, I seem to have caught the flu that's been going around the office (or maybe I picked it up in my travels). In any case, I'm heading home in order to prevent the rest of the office from getting sick. We'll be back next week with our Q&A session.

Thanks for your understanding and have a great weekend.
normalnoises on 01/30/2016, 03:26 PM - view
Can we get the drop rate fixed so that all the bams on the list drop the embers and not just the guardians?????


I'm looking into the Naga issue, it appears their loot table is bugged, though the items did drop in our test environment which is strange.

Are they only dropping from guardians? It would be great to get confirmation of them dropping from other BAMs.

They should drop from the rest of the BAMs on the list at the same rate as the guardians.
Happy Friday TERA Community,

I'm back with another update for you! This time it's in relation to the current accessibility of Starfall gear, specifically Desalorus Heartbeats.

Starting next Tuesday following maintenance, the following changes will go into effect:

The drop rate of Desolarus Heartbeats from current sources (Desolarus Treasure Chest, Kalivan's Treasure Chest, Sea Chest, and Battle Reward) will be doubled.

In addition, we will be adding the Heartbeat as a rare drop from the final boss in the following dungeons:

- Forsaken Island
- Kalivan's Dreadnaught (Hard)
- Sky Cruise Endeavor (Hard)

This change will persist until the release of our next update.

We will monitor the distribution of this item, as well as community feedback, following this change and make further adjustments as necessary. Similarly, we'll continue to monitor the supply of Titan's Ease/Embers following the currently ongoing "Titan Hunt" event and create more opportunities to acquire them via future events and updates as necessary.

We thank you for your patience as we prepared these changes.

Have a great weekend!
DIONI on 01/29/2016, 01:01 PM - view
All mobs? You mean bams right?


Sorry, I meant the BAMs on the list.
A bit of info on the finer points of the event:

At this time, the open world BAMs all share the same drop rate.

The dungeons have variable drop rates according to their difficulty.

I can also confirm that they're dropping from all mobs.
Jettie on 01/29/2016, 12:44 PM - view
Why is this one on the list seeing its a wb only spawns at certain times and already drops them?

- Humedras


This one is actually not on the list, I'll correct it. Not sure how that slipped by me.
While the post is being prepared, here are the BAMs they'll drop from specifically:

Moaloth
Magmara
Ruins Guardian
Naga Battlemaster
Stone Guardian
Lithikumas

Each of the above mobs has a chance to drop three Titan's Embers or three Titan's Ease.

In addition, bosses in the following dungeons have a chance to drop fifteen Titans Embers/Titan's Ease:

Forsaken Island
Sky Cruiser Endeavor (Hard)
Timescape
Timescape (Hard)
Kalivan's Dreadnaught
Kalivan's Dreadnaught (Hard)

Harder dungeons have a higher drop rate.
Lizzard on 01/29/2016, 11:08 AM - view
20 bams no drops, guess they changed it


They are dropping, I'm monitoring the drops right now. Keep farming.

Harmonia will have the post up momentarily.
The event starts at 11 a.m. PST (in about 25 minutes). We'll have the news post detailing the event up shortly.
Jerichow on 01/28/2016, 06:12 PM - view
So just wanted to ask you a question Denom.

Have you guys considered adding Ember/Ease as a possible drop for BAMs in the new Island of Dawn hunting grounds? It wouldn't have to be much of course, but at least have some sort of consistent non-dungeon-related drop for them?


Should be possible. Let's see the impact of the vanguard quests and then this might be one course of action to increase supply.
Legerrarwen on 01/28/2016, 05:41 PM - view
So basically the fix for etching mats are more event(s) on Fridays when people are either working or school like the last bam event?

How about this JUST DO WHAT PEOPLE HAVE BEEN ASKING, add the stupid drops into EVERY DUNGEON and have it drop regularly not this stupid 1% upgraded to 2% bull[filtered] that your "fixes" have been tell now.

Stop making people just log in for an hour for an event (IF THEY CAN) and call it good the problem is that etching mats are not accessible so how do 1 event (maybe more we don't know or trust at this point that its true) fix the issue of not having any way to get them?

Just plain insulting that you guys cant just fix the dungeons to have a decent drop rate on them and need to do events that people cant or wont do because of disconnections, FPS lag, real life commitments, or anything else for that matter. Even more insulting you guys are doing an event tomorrow! but wait where were the announcements? oh right this is the first one so less than 24 hours tell event, i wonder how well people liked the last one that had no publicity at all. Wait we can answer that too the big brawl that nobody was invited to, and everyone hated that too. Glad we answered that question.


The event will run for one week (Friday through Thursday).

We're working on longer term fixes as well.
Here's where we're at with Titan's Ember's/Titan's Ease:

1) We are working to push up some of the changes in the next update into our current build. I don't think we're going to get the Vanguard fix, but we may be able to increase the drop rates from some of the current sources. I'll share updates on this as I receive them.

2) While we pursue a longer-term solution, we're going to host some events over the next few weeks that will distribute Titan's Ease/Ember as a reward. The first of these will start tomorrow and run for about one week. The event is titled "Titan Hunt" and will offer Embers/Ease from high-level BAMs in Ex Prima, as well as from some dungeon bosses (in stacks of 3 and 15, respectively). We're going to announce the event formally tomorrow morning and it will start shortly thereafter.

Don't forget to change channels during the event if the zone is overly crowded!

Regarding Starfall/Heartbeats, we're working on some changes that are currently going through QA. I'll share further details once we have confidence they're going to work out.

Thanks!
Unfortunately, etchings changes did not make this maintenance but they remain a top priority issue along with the availability of Desolarus Hearts (discussed here: http://tera-forums.enmasse.com/forums/news-announcements/topics/0122-Community-Update).

I am currently working with Bluehole on both issues, sharing your feedback and discussing potential solutions and courses of action. When I have a concrete execution plan in place for these two issues, I will share them.
Happy Friday TERA Community!

I have some updates to share with you surrounding our next major build update. While we unfortunately will not be able to release Forsaken Isle hard mode ahead of our currently planned March update, we are working with Bluehole to push out some changes ahead of that update.

First, we’ll be deploying some balance changes to the Brawler class during maintenance this coming Tuesday, January 26. These changes will decrease the Brawler’s overall attack damage in PvP by 20%. We worked together with Bluehole to merge these changes into our build as quickly as we could. We're exploring the possibility of pushing up some other class balance changes in the coming weeks as well. Tuesday’s maintenance will also bring with it some updates to the Federation Bill and Fashion Coupon stores, including the return of NPC summoning scrolls and single Fashion Coupons, as well as a new gunner class fashion in various colors. We'll continue to update these stores with new items based on your feedback.

We’re also evaluating several potential solutions to ease end-game gear progression leading into the March update so that players are properly geared for Dreadspire Season 2, specifically acquisition of the Starfall gear set. We’ve been closely following the community’s feedback and suggestions in this regard. Based on your feedback, it’s clear that acquisition of the materials to craft the Starfall gear set will need to be made a bit easier ahead of the update in March. At the same time though, many players expressed that, as the strongest gear in TERA currently, it should also not be too easily acquired. This would undermine the efforts of those players who have already worked very hard to acquire it. The EME Production team agrees in this regard; a fine balance should be achieved regarding this set's availability. We are approaching this as a high priority issue but we need a bit more time to analyze our available options with Bluehole. I will keep you updated regularly regarding our progress on this issue and other top community concerns as we make progress.

Have a great weekend!

Denommenator
Senior Producer, En Masse Entertainment
Based on community feedback in this thread and others, we have added Kalivan's Dreadnaught normal mode to the list of dungeons included in this event. This change is in effect as of 4:08 p.m. PST on 01/22.
Based on community feedback in this thread and others, we have added Kalivan's Dreadnaught normal mode to the list of dungeons included in this event. This change is in effect as of 4:08 p.m. PST on 01/22.
ElectricPotato on 01/22/2016, 02:00 PM - view
Double drop, isn't a doubling of actual loot items on the ground. It like a second roll on the monsters kill table. So its like you killed 2 deslorious. and since box ins't 100% chance, you might get 0 from 2 rolls on his loot table.


This is correct.
Edited by: Denommenator 1 minute ago
Hey all, sorry for my delayed response in this thread. A few updates:

- NPC summoning scrolls will be added back to the Fed Bill Store next Tuesday, along with the single Fashion Coupon
- In addition, the costume versions of the Sterling and 24-K armors will be added

I'll try to find some other fun cosmetic items to add to this shop over the coming weeks and months (keeping some of the suggestions in this thread in mind).

As for the Brawler/Gunner fashions, we have some Gunner fashions hitting the fashion coupon shop next week and I'm sorting through some other Brawler fashions (that we're missing) to add to this shop. It's going to take me a bit of time to sort them out though and, to be honest, I have some other issues of a higher priority that I'm focusing on at the moment. I hope you understand.
Thanks for sharing the vid. The costume we put up was the only brawler "fashion" in our current build, unfortunately. I'm looking into the rest (those showcased in the video).
Brawler saw a 20% decrease in overall PvP damage in the Korean version.

We are exploring getting these class changes into our version sooner than later and I hope to have an update to share with the community shortly.
Our developers continue to investigate. We'll report back with any progress.
Exselcior on 01/19/2016, 08:42 AM - view
Just a small note here; the brawler fashions seem to have missing item names.


They appear correctly for me. Are they missing names in your inventory or in the fashion coupon store?
It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this.
You can find the patch notes for today's maintenance here: http://tera-forums.enmasse.com/forums/news-announcements/topics/01192016-Patch-Notes?page=8#post-1442420

They'll be posted to the site and the news feed as soon as the web team arrives this morning.
It appears there was an error in deploying these changes this morning. We are preparing a server restart at 9 a.m. PST to resolve this.
Phelline on 01/15/2016, 06:29 PM - view
If by match making you mean reduce the number of heals needed to make the bg pop that was implemented for a reason you guys...


We did not change the class requirements.
Hey all,

As Harmonia will explain in her "Week in Review" to be posted momentarily, we won't be in the office on Monday in observance of Martin Luther King Jr. Day.

That said, we have a patch ready to be rolled out during maintenance on Tuesday and since it's all ready to go, I thought I'd share the patch notes with you now:

Changes:
• Updated contents of Federation Bill store.
• Updated contents of Fashion Coupon store.
• Adjusted Fraywind Canyon and Corsairs’ Stronghold match-matching rules for faster queues.
• Increased channels in Northern Arun to 10.

Bug Fixes:
• Fixed contents of Khirian Sorcerer Glyph Box to remove the Past Glyph Shard.
• Fixed effect name for Blazing Cable Step.
• Adjusted the system message when matching without a tank or dps for clarity.

Short, but hopefully meaningful. Please keep in mind this is a draft of the notes and may be subject to change.

The fashion coupon store will get six new Brawler fashions (the leather jacket costume we used in promotional materials around the release of the Knockout update in various colors).

Following deploy of the hotfix we're deploying on January 26, we'll be adding a number of gunner fashions as well. They're in our build currently but unfortunately their duration is wrong and temporary versions just won't do.

The Federation Bill store received a total overhaul, I re-organized the existing items under new categories and added a bunch of new (really, old) accessories (they're new in the fed bill store though).
Edited by: Denommenator 1 minute ago
I approve of this thread and will be tracking it.
MasterofYou on 01/15/2016, 10:40 AM - view
So march still isn't set in stone? (Sorry if I am missing something from original, I have read it 3 times)


We're going to discuss the possibility of an interim build containing FIHM with Bluehole. While unlikely, we're going to try our best and fight for it!
Ownii on 01/15/2016, 09:28 AM - view
WoW i never liked Failforge but even those scrubs maked a good step

Greetings everyone!

After discussions, both internal as well as with the developer, based upon your provided feedback, we've decided to include the ‘Desolarus Heartbeat’ to a few fitting dungeons as a possible loot*.

We've been working on a few events for next week Tuesday - and a short-term solution to the provided issue (FIHM and DS coming in one patch) is to add this item to this event (and keep it thereafter until the patch).

We’ll be further looking into this, but as of now it is not sure if additional changes can be achieved. We hope that the provided solution will help you to achieve your VM6 gear as per your previously made plans, and wish you a great weekend as well as a lot of fun in the upcoming event!

Best regards,
Atmorph

* Please note: since this is an extraordinary addition of a current high-end item, we’ve adjusted the probability to be below the original FIHM drop chance. While we want to make it possible to get the Heartbeat without having to rely on Treasure boxes, it is not our intention to have everyone in VM6 gear by the end of the first week.


How about eme will make the same?


I'm happy to you shared this. We'll look into their solution and see if we can't implement something similar. There were some other good suggestions in this thread that might represent potential solutions as well.

Unfortunately, these won't make Tuesday's maintenance, so we'd see these changes implemented by the 26th at the earliest.
BlinkingSpark on 01/15/2016, 10:31 AM - view
While we truly appreciate the way which you guys are trying to fix the things with the Heartbeat drops and how are you adressing us to hear our opinions, and the little band-aid fix with VG quests in Arx umbra ("That's Aint Right"). There is any word about the class balance changes? because dont think a lot of us can still handling 2 months more of brawlers' rampages, pentakills, 1-2 hits kills and perma aerial lockdown with only pressing a button. until now there isnt any word from you about this issue. please give us an update about this.


The class balance changes are also rolled in the same build, so it will really depend if we can split it out or not.
dragonmu12 on 01/14/2016, 07:41 PM - view
Denommenator Please,Delete That aint right,
and add more vanguard for party dailies..
you cant let it stay.. ppl farming with 13 [filtered]gg alts!!!.
please answer me.


This quest will ultimately be removed but I think we need to do something in the meantime.
Brown165 on 01/14/2016, 07:40 PM - view
Please dont tell me that FIHm will still be released at march
We are FINE with broken FIHM translation

We just need SOMETHING to do in the game


Unfortunately, we can't strip out just the dungeon from our current build and release it. I wish we could.
Zeratica on 01/14/2016, 07:38 PM - view
One thing, hopefully included into fixes in the future, is that the client optimization for NA Tera is eventually reworked in a way that will allow for smoother FPS on lower-end computer models. I myself have had the fortunate luck to play on JTera (on the same computer I play NA Tera on) when I was in Japan for half of a year. The time that I did get to spend on JTera was extremely pleasurable in terms of running smoother/better on my computer than the NA client does. I'm sure, as almost all the players in the Tera community feel, is that this is one major issue that has been plauging the game from the very beginning and are all having the hope and faith that this will definitely be addressed sometime in the near future.


It's strange that their client would perform better. Definitely something to investigate.
OverlordMastema on 01/14/2016, 07:36 PM - view
Assuming we don't get the dungeon earlier, are there any plans for hearts before then to help with gear progression? Having all the mats and having nothing to do for two months still is really going to hurt the community, even with this. Regardless of the reason, people will still get bored. At the very least having some way to get the hearts without endlessly opening chests would give some people motivation to keep playing.


In the absence of the dungeon I feel we'll need to address this somehow.
Rijeka on 01/14/2016, 07:33 PM - view
MURICA!



But no seriously. I read all this and I'm sorry if I sound like an a hole here but I all I got was "I'm Sorry" (Lol just writing this so you can f off) and picking a scapegoat to point a finger at. But I appreciate you taking your time to communicate with us.


This is exactly how we didn't want to come off with the response. We want to foster an ongoing communication, not "here's a quick response/I'm sorry now get out of our face".
TERA Community,

Wow, what a day! We really screwed up with yesterday’s producer letter. While we anticipated a negative reaction around Forsaken Isle (Hard Mode)’s release date, the backlash we’ve seen on the forums last night and today has been overwhelming. The letter failed to provide any context around the reasons for the delay of this build and that was a communication failure on our part. Worse than that, it failed to approach this sensitive issue in an appropriate tone and gave the impression that we are disconnected with the current community sentiment.

Going forward, this is something we really need to improve. This includes keeping the community more directly in the loop regarding what we’re working and when content is coming. It also means being less vague and generic, as we were in yesterday’s letter. I feel if we can do this better, at the very least you can gain a better understanding of how and why things are happening.

A lot of issues were raised in the fallout of yesterday’s letter, and while we’re going to strive to do better overall, it’s important to know that we are not going to solve all game and communication issues in one day. Instead, we are committed to improving this in a meaningful way over time. This is our goal going forward. With that said, I’d like to provide you some insight into our build publishing process and the reasons surrounding the delay of this specific dungeon and build.

Builds are structured by Bluehole and delivered to EME, at which point EME prepares the build for release. This includes localization, testing, verification of content and features, patch notes, and any promotion we prepare surrounding an update. As it pertains to the build containing FIHM, we anticipated a January release initially given our expectations around the build's contents and the release of the dungeon in other territories. Unfortunately, this is not how this build panned out.

In order to minimize the number of builds they’d need to prepare and to facilitate our internal development of the new in-game store, Bluehole delivered us a build containing the content from several different game versions (FIHM, Dreadspire 2, and the Island of Dawn max-level hunting zone). We raised concerns to Bluehole regarding this build, knowing the issues the community would have with its impact on gear progression and the delays it would cause. Unfortunately, Bluehole is currently undergoing an internal re-organization and was not able to support creation of an additional interim build. While it sucks that Bluehole’s re-org impacted our build schedule, the goal of the re-org is for teams to work more closely on their end which should ultimately benefit TERA’s overall global service.

So, that’s what happened and we should have been more forthcoming about the situation around the build, no matter how grim it was. Here’s what we’re going to do now. Given the community’s passionate response, we’re going to bring this up with Bluehole again. We have no shortage of ammunition. The community’s impassioned response illustrates why this build schedule is not a good idea. While timing is super tight and any change to the schedule is unlikely, we’re going to restart the conversation anyways. At the very least, it will help us to avoid a similar situation happening in the future. I will provide any updates in regard to this build as we receive them.

Yesterday’s producer letter also alluded to some fixes/changes we’ll be deploying over the next few weeks in response to some long-standing community issues. Our inability to address many of these issues has rightfully caused many forum-goers to lose faith that we will actually ever do anything about them and view our responses that we’re “looking into them” as empty promises. It was for this reason that I avoided the word “soon” in the letter. No more “soon”, only action. In the context of a producer letter though, and given the current community sentiment, I now realize that glossing over our plans to address these issues was a mistake. With that said, here are the immediate issues we’re hoping to tackle in the next few 2-3 weeks:

- Fashion Coupon and Federation Bill Store updates (targeting release on January 19)
- Channel increase in Northern Arun (a temporary solution for farming the “That Aint’ Right” quest, but ultimately a band-aid on a larger issue surrounding drops) (to be deployed on January 19)
- Etching materials drop rates (tentatively targeting January 26)
- We also received a hotfix in-house today that fixes a number of minor bugs that we are targeting for deploy on January 19 or 26

Beyond the above issues, I hope to chisel away at several other long-standing issues in the near future, including improving dungeon drops, awakening success rates, re-instituting Battleground power hours, and so on. Really, addressing these issues and responding to player feedback is an ongoing process that the TERA team here at EME needs to get better at. We have identified this shortcoming (the community has made it very clear) and we will resolve to do better in this regard in 2016.

Again, our goal going forward is to be more communicative overall and provide you greater transparency about what’s going on behind the scenes and the efforts we’re making to advocate for and address the community’s concerns. Part of that visibility will mean you’ll hear things that you’re not happy about or may not agree with, but hopefully you’ll at least know the reasoning behind it. It’s this reasoning that we failed to communicate yesterday. Improving our relationship with the community will take time. But through frequent and open communication, I feel we can get there. These are just words though, our resulting actions will be more important.

Thanks,
-- Matthew “Denommenator” Denomme
Senior Producer, En Masse Entertainment
Locking this thread now and re-directing to the post containing my response:

http://tera-forums.enmasse.com/forums/news-announcements/topics/2016-Producer-Letter-FollowUp
TERA Community,

Wow, what a day! We really screwed up with yesterday’s producer letter. While we anticipated a negative reaction around Forsaken Isle (Hard Mode)’s release date, the backlash we’ve seen on the forums last night and today has been overwhelming. The letter failed to provide any context around the reasons for the delay of this build and that was a communication failure on our part. Worse than that, it failed to approach this sensitive issue in an appropriate tone and gave the impression that we are disconnected with the current community sentiment.

Going forward, this is something we really need to improve. This includes keeping the community more directly in the loop regarding what we’re working and when content is coming. It also means being less vague and generic, as we were in yesterday’s letter. I feel if we can do this better, at the very least you can gain a better understanding of how and why things are happening.

A lot of issues were raised in the fallout of yesterday’s letter, and while we’re going to strive to do better overall, it’s important to know that we are not going to solve all game and communication issues in one day. Instead, we are committed to improving this in a meaningful way over time. This is our goal going forward. With that said, I’d like to provide you some insight into our build publishing process and the reasons surrounding the delay of this specific dungeon and build.

Builds are structured by Bluehole and delivered to EME, at which point EME prepares the build for release. This includes localization, testing, verification of content and features, patch notes, and any promotion we prepare surrounding an update. As it pertains to the build containing FIHM, we anticipated a January release initially given our expectations around the build's contents and the release of the dungeon in other territories. Unfortunately, this is not how this build panned out.

In order to minimize the number of builds they’d need to prepare and to facilitate our internal development of the new in-game store, Bluehole delivered us a build containing the content from several different game versions (FIHM, Dreadspire 2, and the Island of Dawn max-level hunting zone). We raised concerns to Bluehole regarding this build, knowing the issues the community would have with its impact on gear progression and the delays it would cause. Unfortunately, Bluehole is currently undergoing an internal re-organization and was not able to support creation of an additional interim build. While it sucks that Bluehole’s re-org impacted our build schedule, the goal of the re-org is for teams to work more closely on their end which should ultimately benefit TERA’s overall global service.

So, that’s what happened and we should have been more forthcoming about the situation around the build, no matter how grim it was. Here’s what we’re going to do now. Given the community’s passionate response, we’re going to bring this up with Bluehole again. We have no shortage of ammunition. The community’s impassioned response illustrates why this build schedule is not a good idea. While timing is super tight and any change to the schedule is unlikely, we’re going to restart the conversation anyways. At the very least, it will help us to avoid a similar situation happening in the future. I will provide any updates in regard to this build as we receive them.

Yesterday’s producer letter also alluded to some fixes/changes we’ll be deploying over the next few weeks in response to some long-standing community issues. Our inability to address many of these issues has rightfully caused many forum-goers to lose faith that we will actually ever do anything about them and view our responses that we’re “looking into them” as empty promises. It was for this reason that I avoided the word “soon” in the letter. No more “soon”, only action. In the context of a producer letter though, and given the current community sentiment, I now realize that glossing over our plans to address these issues was a mistake. With that said, here are the immediate issues we’re hoping to tackle in the next few 2-3 weeks:

- Fashion Coupon and Federation Bill Store updates (targeting release on January 19)
- Channel increase in Northern Arun (a temporary solution for farming the “That Aint’ Right” quest, but ultimately a band-aid on a larger issue surrounding drops) (to be deployed on January 19)
- Etching materials drop rates (tentatively targeting January 26)
- We also received a hotfix in-house today that fixes a number of minor bugs that we are targeting for deploy on January 19 or 26

Beyond the above issues, I hope to chisel away at several other long-standing issues in the near future, including improving dungeon drops, awakening success rates, re-instituting Battleground power hours, and so on. Really, addressing these issues and responding to player feedback is an ongoing process that the TERA team here at EME needs to get better at. We have identified this shortcoming (the community has made it very clear) and we will resolve to do better in this regard in 2016.

Again, our goal going forward is to be more communicative overall and provide you greater transparency about what’s going on behind the scenes and the efforts we’re making to advocate for and address the community’s concerns. Part of that visibility will mean you’ll hear things that you’re not happy about or may not agree with, but hopefully you’ll at least know the reasoning behind it. It’s this reasoning that we failed to communicate yesterday. Improving our relationship with the community will take time. But through frequent and open communication, I feel we can get there. These are just words though, our resulting actions will be more important.

Thanks,
-- Matthew “Denommenator” Denomme
Senior Producer, En Masse Entertainment
Edited by: Denommenator 2 minutes ago
I posted this in News and Announcements but I'll copy it here:

I'm still preparing an appropriate response to all this. Trust me when I say we're not taking this response lightly. I apologize for the delay but know there is a response coming.

It will be posted before I leave today, no matter how long that takes.
Vysse on 01/14/2016, 06:20 PM - view
Any idea of an ETA on that? I know you're probably busy with A LOT atm but an ETA would be nice.


We're doing an internal review but I'm going to post it before I leave today...so as long as I'm in the office. Hopefully within 1-2 hours.
I'm still preparing an appropriate response to all this. Trust me when I say we're not taking this response lightly. I apologize for the delay, however. Know there is a response coming.
Charlotte3s on 01/13/2016, 10:45 AM - view
EME buys patches from BHS once a while to keep NA TERA updated, so they will not spend more money on hiring programmers to fix bugs or change some of the contents by EME itself. No matter how much complains are on the forum, they won't spend a dime on it. Waite for BHS to fix it, is the cheapest way.

The reason why most other regions are a bit different than KTERA is that the operators buy a customed package of patches from the developer and apply it on their servers. So we may see FIHM with some class balance patches altogether as one patch, and DS2 with some other KTERA changes altogether as another patch. - We all know buy a package is cheaper than buying them one by one.

When so many players complain on a single topic, EME forward this issue to BHS and wait for half a year to let BHS provide solution. The message players want to delivery will gone through translation and multiple channels, by the time our message reaches BHS, it is already blurred and incorrect. Therefore BHS's solution does not necessarily solve our problem.

Some issues we have experienced for the past half a year, may get fixed soon. Some issues we just find out, may get fixed half a year later. A lot of the issues will never get fixed.

TERA is an old game, with the population decline, and recent attitude from EME, we might see TERA going down soon.

You can check the following post about recent complains and TERA population analysis:

http://tera-forums.enmasse.com/forums/general-discussion/topics/How-dead-is-Tera

http://tera-forums.enmasse.com/forums/general-discussion/topics/We-need-a-gold-sink

http://tera-forums.enmasse.com/forums/general-discussion/topics/Just-find-it-funny

http://tera-forums.enmasse.com/forums/general-discussion/topics/EME-back-from-break

http://tera-forums.enmasse.com/forums/general-discussion/topics/Another-MONTH-gone-by

http://tera-forums.enmasse.com/forums/general-discussion/topics/Why-cant-tera-hold-new-players

http://tera-forums.enmasse.com/forums/general-discussion/topics/Awakening-Enchant-is-just-plain-stupid


Jumping here to set the record straight as there has been a lot of misinformation floating around regarding EME, Bluehole, and our relationship.

In fact, Bluehole supplies builds (based on their recent development) to TERA publishers worldwide. These publishers (including EME) then prepare the build for release in their region; applying region-specific configurations. There is a limit to what we can and cannot change, which is a much larger topic.

Some (not all) of the issues referenced in the forum threads you linked to are complex problems that touch many aspects of the game. While we are looking into these complaints, enacting changes can take some time (while we determine and test appropriate solutions, as well as work with Bluehole when necessary).

Charlotte3s on 01/13/2016, 10:45 AM - view
My personal experiences - just to share:
1. When Live Chat was available, I can solve my problem within 5mins. Now I have to send a ticket and wait for 10 business days (usually more than 2 weeks). My friend sold his empowered brooch to NPC and waited for 2 weeks to get it back.


Live chat can slow our response times during periods of high ticket volume. Tickets allow us to prioritize customer support requesta according to urgency. Live chat could potentially distract our customer support agents from more urgent issues.

The example you cited of your friend requesting his brooch be returned to him is an example of courtesy request. There are more urgent types of customer support issues we would prioritize over a request such as this.

Charlotte3s on 01/13/2016, 10:45 AM - view

2. The Brawler chest Haymaker damage increase got ninja swapped (multiple players complained on forum) and I sent a ticket - response was they understand that I have spent thousands of spellbinds to roll it before the ninja swap, as they can see from the logs. However I will have to roll it again myself to get my desired rolls again. Also they will update this brawler chest class effect change very soon (He said that on my ticket a few weeks ago).


I believe this has been stated elsewhere but this was not a ninja change but instead a localization error that was corrected for accuracy. No change was made to the actual function of the gear piece.
Edited by: Denommenator less than a minute ago
Welcome to TERA! Happy to hear you're enjoying yourself.
Cloudlark on 12/08/2015, 03:07 PM - view

Hi,

This was in Cresentia and his name was Jodoc.

I'm guessing that the text may have been converted back to Korean and since my PC can't display Korean text it's showing up as rectangles.

My friend who I'm leveling with also experienced this bug.


We're aware of this one. Thanks for letting us know.
Synthur on 12/08/2015, 02:50 PM - view
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Christian>tracert patch.tera.enmasse-game.com

Tracing route to a709.d.akamai.net [96.6.113.11]
over a maximum of 30 hops:

1 5 ms 13 ms 15 ms 192.168.0.1
2 25 ms 28 ms 36 ms cpe-24-74-28-1.carolina.res.rr.com [24.74.28.1]
3 32 ms 38 ms 49 ms cpe-174-111-109-117.triad.res.rr.com [174.111.109.117]
4 32 ms 27 ms 58 ms cpe-024-074-251-000.carolina.res.rr.com [24.74.251.0]
5 22 ms 28 ms 38 ms ge-5-1-0.rlghncpop-rtr1.southeast.rr.com [24.93.64.26]
6 46 ms 46 ms 38 ms bu-ether25.asbnva1611w-bcr00.tbone.rr.com [107.14.19.20]
7 34 ms 38 ms 48 ms 0.ae1.pr1.dca10.tbone.rr.com [107.14.17.202]
8 50 ms 56 ms 31 ms 66.109.7.198
9 35 ms 41 ms 35 ms a96-6-113-11.deploy.akamaitechnologies.com [96.6.113.11]

Trace complete.

C:\Users\Christian>


And you're currently getting the insufficient memory error?
Counterpoint is one step ahead of me I see.
Alright, we're chasing a new lead regarding the Insufficient Memory error.

If you have the error can you please run a traceroute to patch.tera.enmasse-game.com and private message me your results?

Here are some instructions to do so:

1) In Windows, you will need to do the following:
Click Start / Windows icon.

2) Windows 7, click All Programs, Accessories, Command Prompt. Windows 8 and newer, type in cmd and press Enter.

3) In the Command Prompt window, type tracert patch.tera.enmasse-game.com and press Enter.

It's a bug that we're aware of and will be fixed in the near future but not today. We're focusing on some of the other issues that players are experiencing currently.
Kanayuu on 12/08/2015, 02:05 PM - view
It re-patched small amount, and went back to yelling at me saying "INSUFFICIENT MEMORIESSSSSSSSSSSSSSSSSSSSSS!"


Have you tried running a repair yet? Are you playing through Steam?
counterpoint on 12/08/2015, 01:56 PM - view
It seems like some people are saying that Insufficient Memory is due to a patching conflict between the two parts of the patch, and some people have found that deleting the EN.version file in the launcher folder and restarting the launcher has fixed it for them. May be worth a try...

(I don't have an affected computer to test myself, but from what I know from debugging launcher problems over the years, this might make sense.)


Came in this thread to post the same thing.

If you are experiencing the "Insufficient Memory" error, please try the following and report back if it works:

1) Close the TERA client and the game launcher.
2) Browse to your client installation directory.
3) Find the file "EN.version" and delete it.
4) Restart your game launcher and allow it to update.
5) Launch the game once updated and let us know how it goes.

Thanks!
ToytheElin on 12/05/2015, 02:15 PM - view
Colorful cat boxes not on sale? Will this be fixed?


These are on sale tomorrow. Today is loot boxes containing mounts, pets, and weapon skins only.
Today's discounts are now live in-game as well. Locking and unpinning this thread.
Cinematic Triumph will be included in tomorrow's sale.
Hey all,

Just a heads up that we've run into an issue updating the in-game store today. We're looking into the issue but in the meantime you can find the discounted items on our web store at https://store.enmasse.com.

I'll post any updates as I receive them.
Very strange that they were removed prematurely as I refreshed/updated the web store myself at 10 a.m. PST exactly.

We're having some issues updating the in-game store with today's discounts but they are available on the web.

I'll post any updates regarding the in-game store as I get them.
If you purchased EMP through the En Masse store, you should definitely receive the gift with purchase. It's strange that you did not.

I assure you our customer support team will make sure you get your items. Unfortunately, they're a bit backed up on tickets right now so it might take a bit of time. We appreciate your patience while we process your request.
WitchyGirl on 12/04/2015, 10:08 AM - view
Hi Danicia and staff, good morning.

I just noticed Dec 4th's costume reboot sale's prices are a bit higher than the original black friday sale.

For example, the original black friday price of 220 emp on the costumes, are now all 223 emp in the reboot.
Like the pirate costume, steampunk costume, etc.

Im guessing the other reboot prices for all the other costumes, are also increased by 3 emp (or higher?), than the original black friday price. It seems like it.

Is this going to be fixed or will it stay like that?
Thanks


In the interest of transparency, allow me to explain the reason for these price differences:

The original Black Friday sale featured price discounts that were calculated and configured manually. This was done to provide more appealing price points (like 295 instead of 297) in line with our regular prices (which typically end in 0 or 5). With more than 500 items on sale throughout the course of the promotion though, this approach is very time-consuming. The original sale took me hundreds of hours spread over the course of two weeks to configure and prepare.

For the “reboot” sale, we wanted to provide a timely make-good to those players that could not log in last weekend. Unfortunately, this meant some concessions had to be made.

The “reboot” sale features flat percentage discount rates as opposed to EMP discounts: 25%, 50%, 66%, and 75% specifically.

This means that some items are not priced the same as they were last weekend. While the discount rates are the same, some prices will be slightly different (by a few EMP, as you identified).

Unfortunately, there was no real way for us to execute the make-good sale in such a short timeframe without taking this approach. I hope you understand.
Hey all,

I want to give some insight into the issues surrounding the initial promotion of the Black Friday "reboot" sale--what happened, and why.

This reboot sale was put together with the sole intention of providing players that could not login last Saturday and Sunday with the opportunity to secure the discounts offered on those days. This sale was not planned and was put together very quickly as a make-good for last weekend's issues. We did it because we felt it was the right thing to do and for no other reason.

Unfortunately, the news post promoting the sale upon initial release listed the wrong product categories to be featured during the reboot sale. This was an error and was not done to intentionally deceive or mislead players and customers. Every news post we release goes through a review process. This news post was no different. I personally reviewed it before it went to the web. Unfortunately, in the process of posting of the news post, a simple copy/paste error was made. This is most likely due to the similarity between the reboot post and the original Black Friday news post. The reboot sale's FAQ suffered a similar discrepancy in its listing of consumables as being discounted as well. Internally, we are taking the above miscommunication to our customers very seriously and adjusting our processes in order to ensure this does not happen again.

I understand that some players may have purchased EMP in anticipation of the sale as initially advertised. If you purchased EMP ahead of the reboot sale and would like a refund, we will happily grant you one.

To request a refund relating to the Black Friday reboot sale, please contact our customer support team at http://support.enmasse.com/tera. From the dropdown box, please select the following so that our team can quickly sort and identify your request:

"I have an issue with a purchase of billing -> I want a refund on a purchase I made -> Incorrect Pricing"

Offer a brief explanation that you were expecting certain items to be on sale during the reboot sale and they were not, so you'd like a refund of your EMP purchase.

We apologize for the confusion caused by these messaging errors. Again, they were not intended to deceive, they were simply human mistakes. We will do our best to improve so this doesn't happen again in the future.
Youngg on 12/03/2015, 11:59 AM - view
I'm really disappointed at this. Can an EME say something about the messed up sales atm?
They aren't even as good as the sale that we missed.


Please see my post above. The sales that will return are the same as those that were available last Saturday and Sunday.
LevLionheart on 12/03/2015, 11:51 AM - view
- Thursday, December 3—Up to 75 percent off weapon skins.
- Friday, December 4—Up to 75 percent off mounts and pets.
- Saturday, December 5—Up to 75 percent off costumes and accessories.
- Sunday, December 6—Up to 50 percent off loot boxes.

VS


Thursday, December 3—Up to 75 percent off accessories.
Friday, December 4—Up to 75 percent off costumes.
Saturday, December 5—Up to 50 percent off loot boxes containing mounts, pets, and weapon skins.*
Sunday, December 6—Up to 50 percent off loot boxes containing costumes and accessories.*


So no weapons being 75% off? Need some official statement this is already starting to seem messy cause alot of people dont know it starts today it seems.


This is correct:

Thursday, December 3—Up to 75 percent off accessories.
Friday, December 4—Up to 75 percent off costumes.
Saturday, December 5—Up to 50 percent off loot boxes containing mounts, pets, and weapon skins.*
Sunday, December 6—Up to 50 percent off loot boxes containing costumes and accessories.*

The news post and forum topic as they were originally posted were incorrect. We are only bringing back the sales from Saturday and Sunday last weekend (the days during which the login/client crashing issues occurred). The news post is already updated and the OP will be shortly. Apologies for the confusion.

Retired products in the categories above will return to the store.

Finally, we had some issues deploying the sale today. We're being extra cautious given the issues from last weekend. We hope to have it up soon (probably within an hour or so).
LevLionheart on 12/03/2015, 11:45 AM - view
http://tera.enmasse.com/news/posts/black-friday-weekend-reboot

- Thursday, December 3—Up to 75 percent off weapon skins.
- Friday, December 4—Up to 75 percent off mounts and pets.
- Saturday, December 5—Up to 75 percent off costumes and accessories.
- Sunday, December 6—Up to 50 percent off loot boxes.

VS


Thursday, December 3—Up to 75 percent off accessories.
Friday, December 4—Up to 75 percent off costumes.
Saturday, December 5—Up to 50 percent off loot boxes containing mounts, pets, and weapon skins.*
Sunday, December 6—Up to 50 percent off loot boxes containing costumes and accessories.*


What is the official one?


This is correct:

Thursday, December 3—Up to 75 percent off accessories.
Friday, December 4—Up to 75 percent off costumes.
Saturday, December 5—Up to 50 percent off loot boxes containing mounts, pets, and weapon skins.*
Sunday, December 6—Up to 50 percent off loot boxes containing costumes and accessories.*

The news post and forum topic as they were originally posted were incorrect. We are only bringing back the sales from Saturday and Sunday last weekend (the days during which the login/client crashing issues occurred). The news post is already updated and the OP will be shortly. Apologies for the confusion.

Retired products in the categories above will return to the store.

Finally, we had some issues deploying the sale today. We're being extra cautious given the issues from last weekend. We hope to have it up soon (probably within an hour or so).
The product categories that were featured on Saturday (Costumes and Accessories) and Sunday (Loot Boxes) will be made available again in the near future due to the login/client crash issues we experienced on those days. Stay tuned for more details on that.

The sales from yesterday and today were the best-sellers from throughout the sale. These will not return (with the exception of any costumes, accessories, or loot boxes that were featured, which will once again return when we do the make-up sale days).
fuxxo on 12/01/2015, 11:19 AM - view
Any chance you could extend these? The road hog lootbox is being retired and was removed from sale fairly early since there's not 10x version so I never go to buy them when they were on sale.


The sales from Saturday and Sunday will return at a later date. This includes the Road Hog box.
agelia on 12/01/2015, 10:25 AM - view
Any word on when the Monday sale's going to end?


The discounts will end at 1 p.m. PST today. I extended it out as the final day deals were a few hours late yesterday.

After 1 p.m. all discounts will end and those products that are retiring will be removed from the store.

Regarding the repeat of the Saturday and Sunday sales, we'll have more details to share soon.
We're going to be restarting some servers at around 11 p.m. PST to apply some changes in an attempt to address the current issues. You'll see in-game announcements leading up to the maintenance.
Edited by: Denommenator 1 minute ago
JaxOnTerra on 11/29/2015, 09:35 PM - view
I was able to login, for the first time in 2 days, after MANY attempts.

Then I changed characters, it was ok. I changed characters one more time, D/C...

*Edit: Can't get back in again, period. Neat.


What server are you on?
[quote name='plasmacutter' at='11/29/2015, 09:08 PM']was buying the following items at 50% discount , tera store suddenly put them back to full price, it's still 9PM pst and the sale shouldn't be over until the next day's sale at 10 AM PST. What gives?

https://store.enmasse.com/tera/item/l337one/true-ultimate-elin-elite-box
https://store.enmasse.com/tera/item/spiritcel1/celestial-spirit-box
https://store.enmasse.com/tera/item/watersilk1/watered-silk-loot-box[/quote]

We're deploying some changes as well as removing discounts from the store in an attempt to resolve the login problems. I'll post an update shortly once we're done evaluating the impact.
MakeItAlive on 11/29/2015, 09:04 PM - view
Not fixed.. I recommend you don't log out o.o or change characters if you are in game.


What server are you on.

We are applying some changes, you might try closing your launcher and re-logging.
Sellsilver on 11/29/2015, 03:15 PM - view
For whatever it's worth, I was having this problem really, really bad this morning. But, I also haven't had much issue getting in game either. Not that I'm even playing.


This was fixed this morning around about 11 a.m. PST.
AmyWine on 11/29/2015, 02:54 PM - view
Denommenator, what is the forecast for the game normalize?
Only in the next update Tuesday?


Unfortunately this remains unclear. Once we'very identified the issue, I may be able to provide you a better idea of where it will be reosolved.

Keep watching the OP for updates.
Firala on 11/29/2015, 02:39 PM - view
Hey Denommenator, Could EnMasse at least shut down the TERA Store in-game temporarily to see if that resolves the login/client crash issues? If it does, then you will have identified the location of the problem and can leave the store down until the developers can pin down the exact cause and develop a patch for it. Then once the patch is ready, bring the Store back online and just extend the Sales event 1 or 2 days to compensate.
I think this would be a good temporary solution, because at this point your player base cares more about being able to log in and play, than about buying items in the store.


We tried this yesterday for about two hours and unfortunately it didn't help.
Bastonner on 11/29/2015, 02:21 PM - view
How is that possible when there has been over 24 hours downtime for most people?


We haven't been able to specifically identify the cause of the issues. If we knew the source of the issue, we could likely resolve it in short order.

As stated, we've now reached out to the game's developer to investigate further and try to track it down.
No progress to report at this time but we have engaged the game's developers regarding the issue and they're helping us to investigate further.
RockmanEXE on 11/29/2015, 12:10 PM - view
Last night in one of the threads someone said the crash occurs when client receives store packet. he also stated blocking said packets fixed the issue. ON TOP OF THAT people who can get in report crashing when they open the store.

please consider taking it down temporarily to see if it fixes the issue


We received that report and are investigating it.

We shut down the store yesterday for two hours but it did not resolve the issue, unfortunately.
Edited by: Denommenator 1 minute ago
At this time, it's unclear if the sale is contributing to the login issues players are experiencing. As a safety measure and in an effort to try and alleviate these issues, we have scaled back the sale temporarily by removing stacks of three loot boxes.
We continue to investigate the character login and client crashing issues post-maintenance.

If you are experiencing these issues. Please try the following:

1) Close the game launcher completely.
2) Re-login.
3) Run a repair via the launcher's "Tools" menu.
4) Try to launch the game.

The above has worked for some players but not all.

I'll post any updates regarding this issue in this thread as I receive them.
Seralina on 11/28/2015, 08:18 PM - view
Don't suppose you have an estimated time length as well? And thanks for trying to figure this out.


Oh yes, estimated downtime is 2 hours. I'll edit the OP.
The TERA servers will go down for maintenance at 9 a.m. PST tomorrow while we attempt to address the login issues some players have been experiencing throughout the day today.

We apologize for the inconvenience caused by these issues today and appreciate your patience while we work to resolve them.

<<<1234>>>
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