Did you try already closing the TERA Game App, then restarting it and check if Elite got applied ? Did the Elite Voucher get consumed after you obtained it / redeemed it ?

PS4 NA might not be showing up for another hour and 12 minutes.
PS4 EU should already be up in that Store, and available for early access.

If you still do not see TERA, Founder's Packs, or EMP / Elite Status for TERA in your Console Platform's store after 8AM PDT today, it most likely means that the regional location for your Account's Profile is not in a location we are licensed to publish TERA Console in at Launch.

Some locations may be added over time, but I cannot confirm which ones, or how soon that would be.

For now, the best real option I can provide, is mentioning that some players here within the Forums have found ways to still access from locations where we didn't have a license, so if you want to access sooner than later, you can try checking for the workaround that was provided by those players.

Roi_Loth wrote: »

Hi, just want to know if the 10€ Pack give the anticipate access ? Ty

No it does not.
EU PS4 had an issue displaying the wording "Founders Pack" in front of all purchases, and it was not intended.
We're working to get the wording corrected to display that standalone EMP and Elite purchases will not grant Founders.

That feature may not be available in the Console version.
I'll try to check later to confirm, but I didn't see it in Open Beta.

TLX wrote: »

I am spanish speaker and i have all in english. Where is that button?

At the bottom of the screen, click "Español (México)"

DazeMaker wrote: »

I know you guys are doing your best with responses and are giving us information as soon as you get it, but the forums need more love

I'll try to be better about provided info in both places.

TLX wrote: »

Can a staff member say when?

In the near future.

I'll try to get an update, if I can on this.

NA579KY674 wrote: »

Would it be possible to transfer your character to a pvp server if you start on a Pve server ?

I don't think that will be available directly at Launch, or even soon after, but I think it will be available eventually.

Starting Tuesday, March 27th at 10am PDT through Tuesday, April 3rd at 10am PDT, receive a bonus reward of 30 Tera Reward points with each Guardian Legion turn in.

YFM4RCDACR wrote: »

A free Twitch Prime bundle with just the 7 days early access and maybe a char slot would be awesome.

That is a great suggestion.

Looking into this myself, what you have stated is currently displayed ( at least on PSN EU ) , showing Founder's Pack in front of all types of purchases, including EMP and Elite...

This was not intended, and is a display / typo issue.

The standalone EMP purchases and Elite Status purchase do not offer any tiers of Founder's Pack.

FlatcapnWhippet wrote: »

@CobaltDragon Can you confirm/deny the currency packs/month of elite grants founders access as the info on PSN currently has founders pack in the description.

Can you provide a Screenshot, and also state if you are viewing the Store for NA / EU ?

I do not have a workaround for this exact situation. The regions are separate, so you would be choosing NA or EU with your profile / console.
Player's have mentioned ways to switch from NA to EU, but that doesn't sound like it would solve what you have brought up.

AdamW79 wrote: »

Does that include emp or just what we buy with it?

Just what you purchase with the EMP.

J57LR39EYA wrote: »

Can you please make founders with just early access for like $15. It's not too late.

I think it's past the time frame, unfortunately...
A new Package would need additional testing and approval by both Sony / Microsoft.

Takeshy wrote: »

How long time for gunner ?

It will become available in the near future, but there isn't an exact ETA that can be provided at this time.

Buying the Ultimate Founder's Pack does not provide what is listed for the Supreme, Deluxe, and standard Founder's Pack.
Please keep in mind that if you choose one, you will not be able to upgrade to a higher type at a later time, but it will allow each type of Founder's Pack to stack.

VoidBlue wrote: »

Heard everything is character bound.

That is correct. At this time, Account Bound stuff has not been implemented into Console, and will take some additional development time to have it added.

The Classes Available are listed Here.
Ninja, Gunner, Valkyrie will be available in the near future.

Happy to help.

HeathenDeacon wrote: »

it would be nice to have a confirmation about this issue one way or another before servers go live so we know whether or not names will be reusable before we create our first toons

I just mentioned this on our Discord.
I confirmed, stating that I believe that issue has been addressed and resolved.
( I have not tested it yet myself though )

EmpressSin wrote: »

Ok last thing will the fix be at launch or later on?

At Launch

I believe that was something else getting a change, but same deal, might not be perfect right away, and we can remove restricts that are brought to our attention when it's appropriate.

Obviously the new changes won't be perfect, so feel free to use this thread ( or a new thread ) to post things you might notice as being still blocked that is innocent enough, and shouldn't be blocked.

The actual Chat Filter might be changed at Launch to be less restrictive, but I was still awaiting confirmation.

8AM PDT for PS4 NA - Confirmed.

Here is the list of countries that we are licensed to publish in at Launch :

Xbox One:

Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Italy
Mexico
Netherlands
Norway
Poland
Portugal
Republic of Ireland
Slovakia
Spain
Sweden
Switzerland
United Kingdom
United States

PlayStation-NA:

United States
Canada
Mexico

PlayStation-EU:

Australia
New Zealand
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
UK
Ukraine

This is an Internal Discussion at the moment, so any additional information not already mentioned will help with get this moving forward.

"do not know of any other multiplayer game that restrict access to EU "

Can you provide some specific examples ?

Is it PS4, Xbox, PC, All Platforms ?

Do you have more examples of Online Games that default to NA ?

This will be very help to our Internal discussion.

Here is the list of countries that we are licensed to publish in at Launch :

Xbox One:

Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Italy
Mexico
Netherlands
Norway
Poland
Portugal
Republic of Ireland
Slovakia
Spain
Sweden
Switzerland
United Kingdom
United States

PlayStation-NA:

United States
Canada
Mexico

PlayStation-EU:

Australia
New Zealand
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
UK
Ukraine

It is not Fake.
The quotes other players mentioned from discord did happen.

More details to come "Sooner than later".

For now the one thing I do want to clear up :

Xbox players - will need to uninstall the current version and get the new Launch version.
PS4 players - are able to update the existing version, so keep your install if you still have it.

I am waiting for confirmation, but last I heard that was something that had been resolved.

Starting Saturday, March 24th 2018 through Sunday, March 25th 2018, log into TERA for at least three hours and receive one Weekend Boom Box via parcel. (the Parcel Mail is only sent once per weekend)

These boxes contain one random item, such as Golden Talents, Metamorphic Emblems, Superior Noctenium Elixirs, a Royal Diamond Dragon, an Azure Phoenix, or more!

I answered this during OBT1, so I am sorry you missed that response....

I put in the following suggestion for consideration :

"Players from Australia are being put into the EU Servers by default, and many have voiced their opinion that the preference be to be default to the NA Servers. Apparently in quite a few other games, Australia is defaulted into NA Servers."

ElinLove wrote: »

By the way seandynamite (not tagging for no reason you must be FULL of tagged posts there): I suppose the Dressing Room is in process of having those new hairstyles added right? Since there's nothing on the hair section and even pets vanished right now

I believe it might require some additional testing, before they can be put in that location.

Starting Friday, March 23rd at 4:00 AM PDT to Monday, March 26th at 4:00 AM PDT, you'll be rewarded a Champion's Enchanting Chest for completing the Vanguard Request "Win in Corsairs' Stronghold", or rewarded a Superior Etching Box for completing the Vanguard Request "Win in Fraywind Canyon".

Our Support Team can verify if a Collector's Edition or 2012 PAX East code was ever applied, so as mentioned above, if the Regal Frost Lion is now missing from your Account, a Support Ticket can help resolve that for you.

Firess wrote: »

Speaking of which. Should i keep my Beta download on my PS4 for the full release?

More info will be provided, but for now, yes I would recommend holding onto your TT, OBT1, or OBT2 PS4 download of TERA.

I've been a lot more active in our EME Official Discord Channel.

On our Discord (in the teraconsole-general channel), I had already acknowledged that we've been going through the process of compiling new bugs that were reported, updating our list of Known Issues, reading through tons of Feedback, and also reviewing Suggestions.

More details will be given very soon.

If you installed via a physical game disc of TERA, I'd recommend removing that install and instead using the Direct Download method Here.

If you had used the Direct Download method and still see that error, then most likely you have some type of Security Software that probably did an overnight update and it's now conflicting with the connection required by the TERA Launcher.

As a temporary solution, you can try temporarily uninstalling any Security Software ( Anti-virus / Firewall / Web Browser Plug-ins that are security related ) or lower Security Settings on Windows Defender, followed by a Computer restart, to see if that will allow the required connection to remain established.

Beyond that, another step that may be needed is specifically restarting the computer in "Clean Boot" , which will only allow the essential programs needed to operate Windows to load after the computer is restarted.

If still no luck, then I'm sure we'll get to your Support Ticket fairly quickly, and we can provide you with more specific steps after you have provided us with a copy of your EME Diagnostic text file.

Closing Thread and removed images that are Forum Rule Violations.
Please report this type of activity via Support Ticket , instead of making a Call Out in the Forums.

@ess - An appropriate action has already been taken on what you had been reporting.

Meningitis wrote: »

let us know that you acknowledge this is an issue?

Acknowledged and filed as a bug.

They should now be in the Dressing Room.

Starting Tuesday, March 20 at 4am PDT through Tuesday, March 27 at 4am PDT you'll be rewarded DOUBLE the Items and Rep Credits for completing Vanguard Requests.

FrostyDivine wrote: »

Still waiting on EME Staff or @CobaltDragon to give the word that they are going to say something about this.

I did sent the request forward, stating that :

Quite a few players have been requesting the return of a revamped "Crusades" / "Alliance System", and the return of the Original "Island of Dawn" as content.

(In order to bring back the "Alliance System", some efforts would need to made to prevent Player-Vs-Player Kill Feeding)

Thanks for reporting this.

Right now, the preferred method of reporting is via Support Ticket.

Our Support Team is staffed to cover weekends, and they can get to the report and take action on it, prior to when I am back in the office.

@CornishRex - I do check the Forums while out of the office.

> @ArmGeeks said:
> @seandynamite Sorry about the Tag but it was a msg in Golbal eralier sayin CU wil begin in 10 min it has been more then 50 min now nothing happened.

Did Civil Unrest : Velika not occur ?

Zumoraii wrote: »

I am stuck on master skills test for etching need help. I don't understand why my promotion points are not increasing...]

You need to get 1 additional Crit on an Armor Etching

This Thread is being closed for Violations in the Forums Rules.
( Petitions are not allowed. )

I am sorry to hear that.
Some things need to be opened sooner than later, unfortunately.
After a year or two, you might find that the box contains different things, being re-purposed for a new or similar Event.

This was reported already, but I'm not sure if it has been resolved yet.

Please note, the OBT2 Blue Angel Halo and the 3 masks unlocked from community challenges all need to be claimed within two weeks of Launch.

Alright, thanks for the heads up.

I believe some of the emails are still being delivered, but it may be a case where it was only sent to a very select group of players.

Thanks for pointing this out.
I'll inform the appropriate team.

Starting Friday, March 16 at 4 a.m. PDT and continuing until Monday, March 19 at 4 a.m., we are highlighting Ghillieglade and Pit of Petrax.

During this highlight, the Pit of Petrax (Vanguard Request) and Banyakas (Treasure Chest) will have a bonus reward of the Pot o' Green event loot box.

You’ll earn increased drops from monsters, and an additional bonus jackpot for completion.

Jackpots yield one of the following:

•Master Crafter’s Secret Additive ×1
•Smart Dyad Niveot Structure ×1
•Superior Noctenium Elixir ×1
•Crafter’s Cure ×2
•Feast ×2

The Pot o' Green is guaranteed to contain a non-tradeable Apothecary Dye.
It may also contain a non-tradeable Me Lucky Hat (7-Day), a non-tradeable Olive Bandit Mask (7-Day), a non-tradeable Emerald Eyeglasses (7-Day), a non-tradeable Green Honker (7-Day), a non-tradeable Rainblow Cloud (7-Day), a non-tradeable Permanent Olive Bandit Mask, a non-tradeable Permanent Emerald Eyeglasses, a non-tradeable Permanent Green Honker, a Tradeable Permanent Me Lucky Hat, and a Tradeable Permanent Rainblow Cloud

Also, be sure to check the in-game Calendar on Saturday to obtain the Master Plasma Weapon Skin (3-Day).

The date of Official Launch as not been announced yet.

The change should go through this morning, I just wanted to update Patch Notes with what was stated above, to avoid confusion over which type was intended.

Closing Thread, due to Necro.

More than likely, it's conflicting software on your PC.
I'd suggest making a Support Ticket.

SirachaNinja wrote: »

note box 40 say 15d elite, but actually gives 7 days

Patch Notes
Update March 14th 2018
There has been a Welterweight Brawler Box tooltip correction. The Box delivers an Elite Status Voucher (7-day). The Tooltip incorrectly listed Elite Status Voucher (15-day).

More information can be found Here.

lolwat wrote: »

Why was this item changed to "Surprise Loot Box 22" without warning or notice?

The Loot Table for the Federation Gem Loot Box has not been changed, and the localization issue ( the name ) will be fixed during our next Patch.

HC65493N5H wrote: »

I see both EnMasse AND Bluehole 's logos

Would you be willing to provide a screenshot of your TERA Launcher ?
You should not be seeing En Masse Entertainment in your TERA Launcher, if it's allowing you to access a Mystel Server on TERA EU...

Closing Thread due to Necro.

It's part of a change coming at a later time, so they will not be returning to the FC Store.

WGEXD3PX6E wrote: »

where are the patch notes that was going to be posted

https://forums.enmasse.com/tera/discussion/21936/march-13th-2018-patch-notes-updated/p1

Join us for a week of leveling mayhem surrounding the Counterpunch update and the introduction of the Male Brawler by leveling up a new character!

From Tuesday March 13 until Tuesday March 20 at 4AM PDT, earn increased rewards on Vanguard Requests up to your daily limit.

Rewards include:
A Bonus 50% character XP.

CornishRex wrote: »

I hope they're trying to make it less expensive and rng for a pleasant surprise

Closing due to Necro'ing a Thread.

@clfarron4 said:
> make Keening Dawn Motes drop at 100% rate for BAM killing, like they do on EU, to speed up IoD quests to make up for the poor rate.
>
- I did already provide this suggestion, based on feedback from players here in the Forums and Player Council.

Christin wrote: »

Will there be a leveling event? I sure hope we get human male garment bag in the shop at least. That is so nice when everyone is leveling the same race n gender.

- Yes

New Class
Human Males can now be Brawlers.

Increased the maximum number of Character Slots from 18 to 19.

Race Change Vouchers and Gender Change Vouchers cannot currently be used to change Female Brawlers into Male Brawlers.

See the Brawler Page for more information.


Dungeons

Ruinous Manor (Normal/Hard)
The Ruinous Manor dungeon is back, with some balance adjustments:

• Players can queue for hard mode with item level 446; normal with item level 439.
• Added Elemental Essence and Wall of Souls Fragments to the loot table.

Thaumetal Refinery (Hard)

• We made a balance adjustment to the first three bosses.
• Revised loot table.

Revised loot tables for other dungeons:

• Thaumetal Refinery
• Lilith’s Keep (Hard)
• RK-9 Kennel
• Sky Cruiser Endeavor
• Broken Prison

Class Balancing

Ninja

• Burning Heart only deals 1 strike’s worth of damage.
• Burning Heart damage increased 3× to compensate.

Warrior

• Rising Fury only gives 1 edge no matter how many targets are hit.
• Added Lingering Traverse Cut glyph to increase effect durations for party members.
• Reduced glyph cost of Lingering Traverse Cut glyph that affects self only from 2 to 1.

UI

PvP Leaderboards

• There’s a new icon on main menu; or use (ALT+L) shortcut to access.
• Covers Fraywind Canyon, Corsairs’ Stronghold, and Champions’ Skyring.
• Must compete in 5 or more battlegrounds in a season to check your current ranking for that battleground.
• Rankings will reset with this update.

Hat Stylers

• Added a Restyle Hat function in the Dressing Room.
• Saving changes for restyled hats consumes a Hat Styler item.
• Specialty Store Merchants now sell Hat Stylers to allow you to change size, position, and angle of hats.

Added confirmations for when you use a superior (gold) rarity skill book or design.

Optimized UI to improve frame rate in dungeons and open world.

Added a notification to players above level 30 if a crystal slot is empty.


Gear Enchantment and Upgrade

• We significantly reduced the amount of Gold, Golden Talents, and Silver Talents required, while increasing the amounts of other materials required to enchant and upgrade.

Misc.

• Increased gold rewards for Corsairs’ Stronghold and Fraywind Canyon.
• Updated some early story quest flows.
• Players can now fly from Velika to Crescentia at level 10 and to Lumbertown at level 13.
• Added Rally BAMs to Civil Unrest: Velika.
• Removed set effects from accessories and gear.

Bug Fixes

• Various localization fixes.

Doing one last review for accuracy, then the Patch Notes will be posted.

PrincessAriel wrote: »

Make this a thing please! Male brawlers deserve attention too I'd love to see artists give this a try!

It was something suggested to us recently.
Can't confirm anything at this time, but it's something I'd also like to see as well.

Here is the En Masse Partner Form

These Rewards are Permanent that will be delivered after Open Beta around the time that TERA officially launches. ( You have to complete the challenges to unlock them.)

The Open Beta Stress Test Rewards are all all items that can be acquired throughout your time playing in Open Beta, but are only temporary, and will be wiped along with everything else. ( It's up to you if they are something you want to obtain )

A new update has been provided on the first page, for players who are unable to leave the city of Velika by Flightpath for the Story Quest.

As an update, PS4 NA might be getting a 3rd Server at the rate things are going.

ArcaneDog wrote: »

> @CobaltDragon said:
> The second PS4-NA server is now up! If you're in the queue, hop out and log onto the new PS4 NA server!
And EU?!

EU had a second Server originally, while NA didn't.
If you're meaning the PS4 EU Login issues, that is something we're still monitoring and should hopefully have the resolution coming soon.

The second PS4-NA server is now up! If you're in the queue, hop out and log onto the new PS4 NA server!

The second PS4-NA server is now up! If you're in the queue, hop out and log onto the new PS4 NA server!

PS4 NA is seeing massive amounts of logins right now. Too soon to call it "fixed" but we're hopeful.
PS4 EU is still having issues, so we'll check stability of PS4 NA for a bit, and then might apply the same changes that were made.

NA Server has been restarted.
The Servers for both NA and EU PS4 have been confirmed to be letting in more than before, which is at least some progress, however I don't think this implies we're 100% in the clear, imo.

For those on PS4 EU, can you please try exiting out of TERA ( closing the App ) and then restarting it.

Any progress in getting past Title or Server Select now ?

Tarroath wrote: »

> @CobaltDragon said:
> We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

What's the approximate time for restart and how long untill its back up?

Can't say for sure, but I believe it's an expected time of around 15 minutes after the restart occurs.

Terranova667 wrote: »

CobaltDragon wrote: »

We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

What about PS4 EU most haven't even been able to get to the sever select screen.

We're still looking into the issue for EU Players, don't think we've forgotten about you.
There has been a steady stream of new PS4 EU players getting in, but it's still not quite where we need it to be, so improvements are being made.

lolwat wrote: »

CobaltDragon wrote: »

We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

As in a rollback?

No, simply bring the Servers down in a "Maintenance" then we'll bring them back Online.

We were trying to avoid it, but we're going to now go the route of doing a full PS4 NA restart.

Looks like it allowed some in, but still not quite the overall effect we had hoped for.
Your confirmations are important, and the information is helpful to the Teams that are actively investigating.
If you decide to retry, and still no luck, please try to include PS4 NA or EU in your comment.
Also, thank you all so much for your patience.

We're making progress with the issue PS4 player's have been seeing. It may not be 100% resolved, but it sounds like it might allow more players in if you fully restart TERA on your Console.

Looks like for PS4 NA, it just allowed another large batch in, but also seeing many getting stuck on Server Select.

RM3J36EH94 wrote: »

CobaltDragon , any chance of an update on how ya getting on over there ?

Last update I got was that we've got people chasing down a lead. What that means, or how long that could take is still unclear.
We'll keep pushing ourselves to the limit and get this taken care of.

I've mainly been commenting on this Thread.
I understand the frustration right now of not being able to get in.
We're still investigating it, and will continue to provide updates as we have them.

Nanaiko wrote: »

Can we get an ETA please?

I want to, but honestly if I give you a number, and that turns out to not be accurate, the frustration level would go through the roof.
We're doing everything we can right now to resolve this, and hope it's as soon as possible.

We're still investigating what is going on, and when I have more information, I will be sure to let you know.

We're still working to resolve this issue.
I know it's annoying, so thank you all for your patience.

Thanks for letting us know.
I provided a response about it in a different Thread.