Welcome to TERA, Pamcake! There's already great advice in this thread but I wanted to make sure you knew about the New & Returning Player subforums where you can post any questions as they arise. There are always people ready and willing to answer odd questions in there as you familiarize yourself with the game.

Sorry about the scarves. We found the problem and I'm very happy to say it's all completely Denommenator's fault (and not mine)!

NEXT WEEK I'll have the real deal Red Wintera Scarves, plus people will be earning them from Battleground rewards in Wintera Snowfield. I'll visit Fey Forest, Ascension Valley, and Mount Tyrannas. I owe MT another visit since they were my guinea pigs today once we realized the scarves didn't work.

.........-_-

RKC wrote: »

Will you guys be bringing back the scarfs?

The ones that turn you into a snowman?

Digivolve wrote: »

Verno vs Desolarus <.<? For a snooze fest

It would have to be a battle of wits. The one to drink the poisoned wine would lose.

I think Archdevans would beat Argons... but I would secretly be rooting for Argons because I think they're cool bad guys ;D

KylaraFrost wrote: »

Maybe we can get spacecats to do some head to head stuff on a stream.

I wish I could! I can't make monsters fight each other, though. Only Bamarama can do that.

I try to alternate. I promise I'll visit AV and FF the next time I'm going to different servers for Twitch activities. There just isn't enough time in one stream to visit every server.

Starting today (12/2) at 11 a.m. PST until Monday, December 6 at 11 a.m. PST, reset scrolls for Lilith's Keep and Ruinous Manor will be rewarded for completion of specific dungeons:

1) Completion of the following dungeons will grant a reset scroll for Lilith's Keep (Normal):

- Shadow Sanguinary (Normal)
- Demokron Factory (Hard)
- Lilith's Keep (Normal)
- Vault of Kaprima (Normal)

2) Completion of the following dungeons will grant a reset scroll for BOTH Lilith's Keep (Hard) and Ruinous Manor (Normal):

- Lilith's Keep (Hard)
- Sky Cruiser Endeavor (Hard)
- Ruinous Manor (Normal)
- Shadow Sanguinary (Hard)

3) Completion of the following dungeons will grant a reset scroll for Ruinous Manor (Hard):

- Ruinous Manor (Hard)

Scrolls are being distributed as a drop off the end boss in the above dungeons and, upon pick-up, will distribute to all members in the party. All scrolls are bankable but not tradable.

To re-iterate, Lilith's Keep and Ruinous manor are not intended to be reset with a regular instance reset scroll both in the previous and current build version.

Because of this, we will be distributing these scrolls through other means, such as rewards for completing dungeons as above, or as event rewards.

The scrolls will be dropping this weekend according to the previous format. This will start at 11 a.m. PST today (Dec. 2). I will be re-posting the details in a separate, stickied thread.

To re-iterate, Lilith's Keep and Ruinous manor are not intended to be reset with a regular instance reset scroll both in the previous and current build version.

Because of this, we will be distributing these scrolls through other means, such as rewards for completing dungeons as we've been doing, or as event rewards.

Breetizm wrote: »

CobaltDragon wrote: »

Thanks for noticing this. I went ahead and mentioned it to Denommenator , so it should have the "This loot box also comes in a stack of three." removed shortly.

Might also want to mention to @Denommenator that the Castanic Snowbelle lootbox also has a chance on dropping an Amani one :P

"It's a Trap!"
Haha, thanks catching this as well.

Thanks for noticing this. I went ahead and mentioned it to Denommenator , so it should have the "This loot box also comes in a stack of three." removed shortly.

It has been brought to our attention via the player council and since been confirmed via our monitoring tools that Dreamstorms are affecting server-wide performance. We have a couple ideas about how we might alleviate the issues caused by Dreamstorm but they must be deployed during a maintenance.

As such, we have made the decision to disable Dreamstorms effective immediately. They will remain off through Dec. 6 at 7 a.m. PST.

Following maintenance on Tuesday, we will continue to monitor the situation and continue to make changes as necessary.

Thanks for your patience while we work to improve the feature and my apologies that you will not be able to participate in the event this weekend. We think it's for the best of the player base at large heading into the weekend.

As of right now, the only way to get a 2.0 passive dragon is by purchasing it from another player via the trade broker or through the loot boxes in the TERA store. Only the 1.5 passive is currently available through in-game means. There aren't any plans to change this in the foreseeable future.

FRIDAY...
DECEMBER...
SECOND...

Witness the greatest race ever raced... first hand. I'll be visiting THREE SERVERS:

• Mount Tyrannas
• Celestial Hills
• Tempest Reach

In that order. Everyone viewing the stream will get a few Red Wintera Scarves that turn you into a speedy snowman (as shown above). For each server, I'll define the racetrack before the race and meet players at the starting line I've announced. We'll all get into snowman form before racing to the finish line!

Not on one of the above servers? Hang out in the Twitch chat and partake in the weekly raffle! The stream begins at 3 p.m. PST on the En Masse Twitch channel: https://www.twitch.tv/enmasseentertainment

Whispers of winter are on the wind, my friends...

Closing this thread. Please remember to be polite and respectful towards others. The forums are a place to have healthy discussion over the game, not to bicker and call each other names.

I've removed some content from this thread that was getting a little mean-spirited. Just wanted to remind folks to please keep it constructive if you're going to post in the forums.

Congrats on clearing the Raid, Amaterasu!

K7NLYEF6HC wrote: »

Not just that but the 'Sequential Arrow' focus stack doesn't even work as intended. It doesn't apply the focus stacks on the archer but instead on whatever it hits. Example shown in picture.
https://cdn.discordapp.com/attachments/147836339402833921/253605732253958154/unknown.png

Thanks for the screenshot. I've passed this on for the team to look at.

Wunzigan wrote: »

Also, the snare endurance debuff is gone. Not only that, i had it glyphed, now its gone, but the Glyph points used in the past didnt disappear.
No information about on the patch note too.

EME What have u done again??

Have you tried resetting all your glyphs or starting a new page?

This isn't really about TERA. Moving to off-topic.

ILikeTeddyBears wrote: »

It's okay friend, we will have RMHM scrolls drop again this weekend.

Correct.

Dhrizzit wrote: »

where its the man of the 30 raids?

http://tera.enmasse.com/news-page/patch-notes/patch-500203en1

The teleportal to Harrowhold is located at the airship dock in the Velika Outskirts.
Players cannot enter Harrowhold via instance matching.

I thought what GF put together was really cool and I'd like to do something similar. It's definitely on our radar.

They're not dropping right now but they will be this weekend.

Thanks guys we'll look into those before the update hits.

Patch Notes are up! The Fang and Feather update will arrive with server maintenance on Wednesday, November 30. This maintenance will begin at 7 a.m. PST and last approximately three hours (ETA 10 a.m.).

View the patch notes here and discuss them below:
http://tera.enmasse.com/news-page/patch-notes/patch-500203en1

Patch notes live here: http://tera.enmasse.com/news-page/patch-notes/patch-500203en1

Patch notes are in progress, should be up shortly. Maintenance will run 7 to 10 a.m. PST tomorrow.

Yes, these events are over. Please try not to necro old threads. Thanks!

Heads up! The usual Tuesday maintenance is being moved to Wednesday morning to coincide with the Fang & Feather release. We'll make our usual announcements tomorrow with the estimated downtime.

Thanks

There will not be a maintenance tomorrow during our regular time. Instead, we'll have maintenance on Wednesday this week to deploy the Fang and Feather update.

I've confirmed that the web shop is working for making EMP purchases. The in-game store, however, is showing a "Price has changed. Please reopen store for current price." error when you try to purchase an item that is on sale. Our development team is working on figuring out the problem now and we hope to have everything working normally as soon as possible.

Thanks for reporting this. It's a good catch.
The one shown in the top image is the Celestial Spirit Weapon Skin, I believe.

Koikoi wrote: »

@counterpoint
Are you saying EME has a weekend staff?!? Since when?

kknaex wrote: »

Antler wrote: »

LesbianVi wrote: »

if its not there, you can fill a ticket for it, sometimes u gotta reset launcher and it comes later.

i'll try that, thx. hope they reply me within a week

I just purchased 12000emp from eme website and I got nothing yet.

When it comes to having more than one TERA Game Account on your En Masse Account, I believe you will need to manually choose which Game Account it gets delivered to.

If you are still logged into our Web Site, go into your Account Settings, then check in the lower-right for an "Unredeemed Codes" section, and it have you choose TERA or TERA 2.

Ellucidation wrote: »

Denommenator wrote: »

The following products will not be discounted further during the sale:

Picnic Party Bundle
Garden Party Smart Box
Rodeo Girl Smart Box
RassleMania Smart Box
Picnic Party Loot Box
Summer Social Loot Box
Rowdy Rodeo Loot Box
Squared Circle Loot Box

Is it possible to get a list of what will and will not be discounted?

Everything else in the store will be discounted, with the exception of Elite Status Vouchers.

The following products will not be discounted further during the sale:

Picnic Party Bundle
Garden Party Smart Box
Rodeo Girl Smart Box
RassleMania Smart Box
Picnic Party Loot Box
Summer Social Loot Box
Rowdy Rodeo Loot Box
Squared Circle Loot Box

Qew wrote: »

@Denommenator Help pls, I still haven't received any boxes, maybe the source where I loaded it is from amazon?

EMP purchased through Amazon unfortunately does not apply for the Ultraplasma promotion (this was added to the news post yesterday). If you contact our customer support team, they may be able to help you out.

Try to re-connect to the server and try again. If that doesn't work, try and exit the game and the launcher completely and re-launch.

Lessiem wrote: »

Another great "event" from our friends of Tera!! (and yes, thats sarcasm)

This is uncalled for.

Vysse wrote: »

Lessiem wrote: »

Another great "event" from our friends of Tera!! (and yes, thats sarcasm)

There are plenty of other great sales...I was just annoyed at the wording.

The elite status vouchers are the one exception in those categories. You're right the original wording should have reflected this. I will update the news post to include it.

Vysse wrote: »

Denommenator wrote: »

Vysse wrote: »

Denommenator wrote: »

I just added the Picnic Party Bundle and the Ultrasplasm weapon skins to the dressing room so you may admire them.

Lol and removed all else?

Log off the server and then log back in and everything should re-populate.

Yup that did it. NOW GO EAT YOUR TURKEY WHAT ARE YOU EVEN HERE FOR!?!?!?

Got some pre-sale jitters. Double-checking everything and cleaning up some product descriptions in the store.

Also prepping an email promoting the sale to send after dinner tonight.

EME is wise to put the resident-Canadian in charge of the sale each year.

Vysse wrote: »

Denommenator wrote: »

I just added the Picnic Party Bundle and the Ultrasplasm weapon skins to the dressing room so you may admire them.

Lol and removed all else?

Log off the server and then log back in and everything should re-populate.

WG7WWET5R3 wrote: »

If i use amazon to purchase emp would i still get the loot boxes and smart box?

EMP purchased through Amazon will not apply, as in year's past. I have added a note about this to the news post:

Only EMP purchased from the TERA Store (at https://store.enmasse.com/tera/emp) and EMP purchased with your Steam wallet will yield the Darkflame Loot Boxes and the Ultraplasma Smart Box.

I just added the Picnic Party Bundle and the Ultrasplasm weapon skins to the dressing room so you may admire them.

This vote is for retired items that players want to see return during the last day sale that are not regularly available.

The rest of the store (with the exception of a few very recently released items) will also be discounted, if that wasn't clear.

For the first time ever, the community gets to VOTE on which item we'll release from the TERA vault for a limited Black Friday sale! The full Black Friday news post can be found here, listing the various items that will go on sale each day. The top three winners will go on sale between 10 a.m. Monday, Nov. 28 and 10 a.m. Tuesday, Nov. 29.

LesbianVi wrote: »

Spacecats wrote: »

Lessiem wrote: »

There will be like a discount on EMP or bonus?

Yes - a bonus. Wait for the news post this afternoon

I am building Rage for Black Friday weekend and 1:80 EMP ratio, RAWWWWRRRRRRRRRR

PS: The biggest downside for me being hella from NA playing Tera, 3:00 PM for meh is 2:30 AM on work day, Gggrrrrrrrrrrrr. SO no codes for meh

Well there's always the weekly code if you watch the stream recording. Those usually last the weekend before they expire.

Lessiem wrote: »

There will be like a discount on EMP or bonus?

Yes - a bonus. Wait for the news post this afternoon

Thanks for this, guys. I think because Bluehole is responsible for setting these amounts, it will be best to consult them on the matter. But you make some very good arguments! I'll pass this on.

This Wednesday, November 23, we're having a special Turkey Day Twitch stream!

We're doing a Wednesday stream because En Masse is getting ready for the long Thanksgiving weekend. Of course that also means a long Black Friday weekend, and I'm eager to show off some special items that will be available once the big sale begins. I'll also bring some En Masse staff on the air to say hello and tell us what they are most thankful for this holiday season.

Speaking of giving thanks, you won't want to miss this week's stream because there will be EXTRA RAFFLES throughout the whole thing. You'll have to tune in to find out what I've got in my goodie bag, though.

The stream begins 11/23 at 3:00 p.m. PST on the En Masse Entertainment Twitch channel: https://www.twitch.tv/enmasseentertainment

LancerJiva wrote: »

Denommenator wrote: »

It will indeed be released on November 30. It's not clear yet if we'll have a maintenance on Tuesday or not. I'll let you know once finalized.

@Denommenator can we get some clarification on whether or not the Ambush smart boxes will be put into rally quests as the EU patch notes state for when they got it?

Not sure what's going on over in EU, but the rally quest monsters in our build reward Imperator boxes and not Ambush boxes.

Obscumbra wrote: »

counterpoint wrote: »

vrale wrote: »

You couldn't have decided to push it too a Thursday then??

I can give you the IT answer for why you never push new builds on Thursday: because you may have to deal with bugs on the weekend. That's why most teams choose Tuesday or, if not, Wednesday. The maintenance they sometimes have on Thursday is often bug fixes for things pushed on Tuesday.

Then why not Tuesday? Or even next week?

The Wednesday release date was influenced by a late hotfix we received from the developers to resolve a crash bug that affected other regions upon release. This resulted in our QA team losing a day of testing (in order to get the build up in our test environment). With this particular build's turnaround time already incredibly short relative to the size and scope of the update, and the team also coming off a long weekend here in North America, we felt another day of testing and patch note preparation was necessary.

It will indeed be released on November 30. It's not clear yet if we'll have a maintenance on Tuesday or not. I'll let you know once finalized.

All our info, including release date, is up here: http://tera.enmasse.com/game-guide/fang-and-feather

There was a delay in our item delivery system this morning that lasted from maintenance until about 11:30 am PST. Everything that was delayed should have been delivered by now and new item purchases should be delivered quickly now. Sorry about the delay.

You might want to make a support ticket so our CS crew can help troubleshoot the problem: http://support.enmasse.com/tera/tickets/submit

Since you're on steam, you might also want to verify your game cache. You can do this in your Library by right-clicking TERA and going into the properties.

In addition, there are a couple files you can delete in your TERA folder that will force the launcher to re-check for updates. We don't usually suggest deleting files like this, but the two I'm about to name are safe. The "Live2-Launcher.version" file is the one you should try first. Re-run the Launcher and let it do its thing for a couple minutes after you've deleted it.

If you still have trouble, the "Game.version" file is the other one you should try deleting. Doing so will prompt your launcher to do a full repair on the TERA installation, and will take much longer.

If neither of those work, see my first sentence ;D

This isn't intended and will be fixed as soon as I arrive to the office in like 30 minutes.

As for the contents of the elite box, the stack of 30 was added in addition to the stacks of 500.

There will be multiple categories throughout the weekend sales. The post will have the schedule, so there's bound to be something you want on any given day

Please use this official thread for discussion around tomorrow's patch:
https://forums.enmasse.com/tera/discussion/9283/patch-notes-11-22-16

We'll continue working on small changes to improve the BG scene. As I said in the comment you quoted, we have been passing a lot of feedback to Bluehole in hopes of changing more. For our part, the Bonanza Box has been updated and we just finished up a PvP Jackpot weekend. We're still looking to do more, though.

Yup! Wednesday. I'll be doing a stream to show off some of the items that will go on sale. There's a news post scheduled for earlier that day.

TERA will be down from 7 a.m. to approximately 9 a.m. PST on Tuesday, November 22.

See the patch notes here. I'm happy to say that they list tier updates for BG and Elite rewards!

http://tera.enmasse.com/news-page/patch-notes/patch-480402en6

We've sent this request on to Bluehole. The difference is that the potions in other regions are actually different items. That's why the cooldown is different.

Our Operations team is aware of the current issues and is investigating.

Just finished watching! Excellent video. My favorite part is probably around 13:40 when you guys try taking mid pyre, Mephisis chases you away, so you basically swoop down onto the enemy like Batman and start PvPing. It's fun watching it all go down from a player perspective, and gives me ideas for what to do differently next time.

A couple ideas:

• Spikes/BAMs at the top of ladders to make defending them trickier.
• Weaker BAMs at the inner gate. Nightmare bosses are unbeatable in these conditions.
• Replace some BAMs with laser towers or other weird obstacles.
• Spawn 100 siege tanks on both sides and see what happens.

Eiiji wrote: »

who cares? Spacecats helped the raids that he has his friends in and made other raids lose, it wasn't even close to be fun.

I don't have friends.

FYI guys I did find the problem with monsters spawning. The next run of the event (tonight from 4:30 to 6:30) should be much more active, with boss monsters spawning throughout the whole two hours.

fuzzyguard wrote: »

not quite sure i understand your reasoning on that one spacecats, seeing as the actual news post from Denom stated this: "While putting your Ultra-Hyper-Fire-Turbo Time abilities to the test, you might also want to don your TERA-Mongo-hunting hats."

seems as if this miscommunication started somewhere else and was not the players who attached this meaning to the event at all.

That was in the initial news post, but "donning your Mongo-hunting hats" was just a playful reference to TERA Mongo and the whole aspect of running around and fighting monsters in areas you don't normally see them. One of the reasons it was removed from the post was to avoid players thinking this was TERA Mongo 3.

Hey all, I've merged multiple threads into this one because people were creating a lot of duplicates.

I'm not sure what went wrong with this event when it fired this morning, but there were supposed to be a lot more monsters. I'm taking a look now.

I've changed the title of this thread to remove the word "Mongo" because this isn't a Mongo event. It's just an extra cherry on top combined with the U-H-F-T Time event we have running. It will be improved for the next time it fires, but please stop attaching the word "Mongo" to every event that involves killing monsters because it sets a lot of expectations among other players. Thanks!

SoonshiL wrote: »

Even fraywind is not guving any rewards. Not a very positive event.

Fraywind and Corsair's are the two Battlegrounds awarding jackpot rewards. Only if you win the match though.

Thanks Psionic, I hear you loud and clear. We're currently looking into equalized gear for FWC, and we've been talking with Bluehole about the absence of leaderboards post-Guilded Age. There are a few things coming with Tuesday maintenance that represent some of our efforts (there is only so much we can control as a publisher) but we hope it's a good start towards reenergizing the PvP scene.

The jackpots are available in Corsairs' Stronghold and Fraywind Canyon. I have updated the news post with this information. Thanks for the heads up.

We're off... to CORSAIR'S STRONGHOLD! This is a continuation of last week's Spacecats Arena Twitch stream, where we hopped into Corsair's with the added addition of BAMs and other weird obstacles. I'll be visiting Fey Forest and Ascension Valley today, in that order. I'll ask people on those servers to form into CS raids ahead of time. Raid leaders will then whisper me to get summoned into the Battleground.

If you're not on those servers, there are goodies in store for you too! I'll be showing off multiple new costumes and accessories, including the Picnic dresses that arrived yesterday as well as the Black dresses which are coming next week (with matching hats). We'll also have Twitch raffles for our chat audience to enter.

See you November 18 at 3:00 p.m. PST! https://www.twitch.tv/enmasseentertainment

icygrave wrote: »

@Spacecats CS had a reward of 3x dragon scales but on the news post it says dragon claw. Will in-game reward be changed to dragon claws?

It's scales, sorry for the confusion. News post has been corrected.

These are just BAMs and boss mobs. Since U-H-F-T is active, why not test your new powers against some challenging opponents? This will be a lot like Mandragora in terms of spawns and loot, but with more of a focus on the bosses and not a full invasion.

PART 2 EXTRA LIFE REWARDS! Once again, thank you to all who donated during our Extra Life charity weekend. We raised over $17,000 in donations for Children's Miracle Network hospitals, blowing away the milestones we set before setting out on our 25-hour stream.

See the news post for details. There are basically four things happening:

• BG Power Hours all weekend.
• BG Jackpots all weekend.
• U-H-F-T Time during specific 2-hour blocks.
• BAMs and bosses spawning in a few areas while U-H-F-T Time is active.

Full post here: http://tera.enmasse.com/news/posts/extra-life-weekend-events-part-two

KarmaTheAlligator wrote: »

Denommenator wrote: »

Dekomorii wrote: »

i want the black ribbon eme this is no time for games

Black and white costume and matching accessories will be released next Friday for Black Friday.

But will they be available from Black Friday onward, or is it a Black Friday only thing?

There will be a bundle containing the dress and three matching accessories that will be available exclusively during the Black Friday sale. After the sale, the costume and accessories will be available from a loot box only.

Post for weekend events is up here: http://tera.enmasse.com/news/posts/extra-life-weekend-events-part-two

Instance reset scrolls for the new dungeons are also active: https://forums.enmasse.com/tera/discussion/8641/regarding-instance-reset-scrolls/p1

Digivolve wrote: »

Denommenator wrote: »

Starting today (11/18) until Monday, November 21 at 11 a.m. PST, scrolls will again drop according to the same logic as the previous weekends. I have also updated the OP with this information.

Is this going to be the new policy going forward or are elite and standard reset scrolls supposed to be working again in the near future?

We will not be adjusting them ourselves to work with the new dungeons. This change may come in a future build but as of this writing, I don't have a timeline from the devs.

I doubt we'll get a preview up (I'm still working furiously on the discount schedule and configuring the sale), but we will announce the sale in full next Wednesday afternoon (that's the plan anyways).

PureCellulite wrote: »

yeahh....scrolls are not dropping. Liars!

It's not quite 11a.m. PST yet. I believe it will start in around 16 more minutes.

meomeo26 wrote: »

Just wondering.

There is going to be a News Post about it very shortly.

Starting today (11/18) until Monday, November 21 at 11 a.m. PST, scrolls will again drop according to the same logic as the previous weekends. I have also updated the OP with this information.

Rowlet wrote: »

Denommenator wrote: »

Dekomorii wrote: »

i want the black ribbon eme this is no time for games

Black and white costume and matching accessories will be released next Friday for Black Friday.

Evell wrote: »

same and rng for winning the dress they have is much lower than the other ones so gud luk

Honestly, its set at the same chance as other recent costume releases.

From the pictures on the lootbox, there's a red dress in the set also, but I don't see one in the dressing room. The red hat is there but the dress isn't. Could we preview that one, too?

The green dress is for elins only. The red dress is for the other races. They should all be in the dressing room, but allow me to take a look.

Dekomorii wrote: »

i want the black ribbon eme this is no time for games

Black and white costume and matching accessories will be released next Friday for Black Friday.

Evell wrote: »

same and rng for winning the dress they have is much lower than the other ones so gud luk

Honestly, its set at the same chance as other recent costume releases.

LancerJiva wrote: »

When do we get the rewards we were promised? (Auctioned off items and white wings?) Been almost 2 weeks now.

I'm going through spreadsheets and granting prizes all day today (well, right now I'm responding here, but I'll be going through spreadsheets in a moment). Thanks so much for your patience. So many people were so generous that it's making prize grants quite the task!

Confirmed that servers are now back up.

LancerJiva wrote: »

Spacecats wrote: »

LancerJiva wrote: »

Might wanna delay that newly announced update since the servers are still in potato stage.

Not really, Lancer. One has very little to do with the other.

The servers haven't been stable since the Spellbound update , and still remain unstable, but in a few weeks a new update is scheduled, how will that turn out?

Hard to say, but I'd guess the players most heavily affected by Internet stability would still be disappointed to learn that the update isn't happening on time. Basically, two wrongs don't make a right. That's like skipping dinner because the power went out.

I should add that the En Masse team that localizes and prepares game updates is separate from the En Masse team that monitors and maintains server activity. They're completely different humans.

Wayofthegun wrote: »

when they get DDos 2 things one cant get back into game as game client does not allow. 2nd cant log in to tera site at all either just hangs up btw look into protection against DDos attacks it also sends reports to authorities especially if they are directed to ENMASSE

These attacks aren't directed at us specifically. It's affecting the entire area and datacenter TERA servers are hosted in.

LancerJiva wrote: »

Might wanna delay that newly announced update since the servers are still in potato stage.

Not really, Lancer. One has very little to do with the other.

Yeah, ignore that last part. I'll update the forum alerts when we're back up.

This is the result of a DDoS attack in the area our servers are hosted. Please try logging back in. Things might be laggy but many players should be able to get back in the game.

Please see the main thread for server issues, currently stickied. https://forums.enmasse.com/tera/discussion/9028/recent-server-stability-issues

Looking into it. This looks like a problem with the entire datacenter (so not just TERA). It appears to have resulted in a server crash for AV.

We are investigating a new spike in disconnects that started at about 3:40 pm PST. We believe it may be related to the networking issues we saw earlier today. It looks like AV is about to crash and players are having trouble logging into the launcher. The operations team is looking at the problem now.

Please don't create duplicate discussions regarding topics that already have a thread - it makes communication much more difficult. For updates on server stability issues, you can check out this thread: https://forums.enmasse.com/tera/discussion/9028/recent-server-stability-issues/p1

Thank you!

Threads like this accomplish nothing. It's a duplicate of discussions that we're already having, and if you were in those threads you'd see an En Masse response. Making duplicate threads to complain only splits up the conversation unnecessarily and makes communication much harder.

TLDR - Please don't create duplicate threads, thanks!

See Geletron's comment in the stickied server thread: https://forums.enmasse.com/tera/discussion/comment/90728/#Comment_90728

We've just received a confirmation from our data center host in Chicago that there is a network connectivity problem in that region that is disrupting connections to servers hosted there. For En Masse, that includes TERA, our log in servers, and most of our web servers.