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@Kals - That's correct, for this second half of the compensation event, you must already have Elite status to get the extra 15 days.
Happy Friday, everyone!

Noesis here. While I’m low on new cat pictures, I’ve got some news…

We’re releasing a new build Tuesday, January 10 following maintenance featuring a new dungeon (Broken Prison) as well as balance changes to Harrowhold. It also has another change that I want to address with everyone.

I want to inform you about a change that will impact our MT PvP players. Mount Tyrannas has traditionally made the Outlaw Skill available to all players starting from level 11. This allowed players to engage in PvP in open world zones from the moment they leave the tutorial area, once they purchase the skill.

With next week’s update (this coming Tuesday, January 10), Mount Tyrannas will be shifting to a PVP-65 ruleset, where only level 65 characters will be able to use and acquire the Outlaw Skill. If you are below level 65 and currently possess the skill, it will be removed from your skills until you reach level 65. The skill will be automatically granted upon reaching level 65, like other skills you gain when levelling up.

We’re making this change in preparation for major game updates coming later this year—namely a complete retuning of leveling and progression, as well as the introduction of the new glaive-wielding class. We anticipate these updates will drive a large number of new players to the game. Eliminating the ability to be ganked by uber-geared high-level players will help to ensure a more positive experience with TERA for these new players, regardless of the server they choose to join, and make them more likely to stick around and become a lasting member of our community. Ultimately, this change should contribute to a larger and healthier player population in the long term.

For our existing players on Mount Tyrannas, this change may be unwelcome to some. We want you to understand the current PvP configuration on MT is unique to Western-published versions and not actively supported worldwide. This was problematic in the past for a number of reasons. New PvP-focused features aren’t developed with our configuration in mind. The team here at EME must also maintain what is an entirely unique server type, which introduces roadblocks that sometimes impact our ability to quickly deploy new builds. By making this change and bringing our server configuration more closely in line with that of the majority of TERA globally, we’re better positioned to integrate future PvP-focused features.

I’m sure you will have questions, and I’ll be monitoring this thread for a while to respond to those questions as I can. The Patch Notes for this version will be going up Monday.
We've been discussing highlighting specific dungeons on weekends with increased drops as an "event".

Your complaints regarding Ruinous Manor HM are well taken.

What do you think would represent a worthy buff to the rewards?

The stream begins at 3 p.m. PST on the En Masse Twitch channel: https://www.twitch.tv/enmasseentertainment

Community Manager Spacecats and TERA Product Manager Noesis make a return after the holidays with some on-air giveaways and early 2017 game news.

We'll also share some snippets from the Skycycle Flash Fiction contest. The final winner(s) will be shared and read in full during the Jan 13 stream.

See you there!
Emiyu wrote: »
Emiyu wrote: »
I dont know if i should make a different thread, but there seems to be an issue with loading screen too, im stuck at 100%.

The Loading Screen after selecting a Character to log into, or while already in-game and switching between Zones ?

It doesnt happen all the time. It's while already in-game. It might just be me, i'll run repair tool in case o-o;

Yeah, if it's while already loaded into the Game, it's most likely a minor Zone File Corruption.

A Repair can sometimes resolve that, but if it's on-going, you might need to purge the corrupted file through a fresh install.
Emiyu wrote: »
I dont know if i should make a different thread, but there seems to be an issue with loading screen too, im stuck at 100%.

The Loading Screen after selecting a Character to log into, or while already in-game and switching between Zones ?
Our Operations Team will continue to monitor the situation, but at the moment, they believe the overall issue preventing Launcher Login / Website Login should now be resolved.
The brooch from the 30 man raid is currently tradeable I believe this was fixed as of 01/03/2017 @Spacecats @Denommenator @CobaltDragon @StarSprite @Malrok

Could you grab a screenshot of the Brooch being placed into a Trade Window ?

I believe the description had always stated "Untradeable" , but the properties weren't configured correctly until the Tuesday Maintenance we just had.
I have been trying to log in and I keep receiving this error on the launcher. Has anyone else had this problem?
CiberLugo wrote: »

Thanks everyone for bring this to our attention.

We're looking into this now.

It's the issue hasn't been resolved after uninstalling / reinstalling, then it's most likely Security Software related, and should be resolved after you uninstall the software, followed by restarting your computer.

If you'd like to make sure before proceeding with that action, please feel free to submit a Support Ticket and include the text file that is created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
@DocWinter Issues at our data center from my understanding.
Login issues appear to have been resolved. Thank you for your patience, everyone!
Closing this Forum Thread, since there is already a Forum Thread created about the recent connection issues.

- Also, we just restarted our Live Services, which is most likely why you were just kicked off -

( https://forums.enmasse.com/tera/discussion/10579/cant-login-anyone-else )
We've identified the source of the issue and expect things to be resolved shortly (15 to 30 minutes by our estimation).
I believe our Operations Team has made some headway while looking into the issue, and we are about to restart our Live Services.
S1eep wrote: »
Meningitis wrote: »
I like how the forum banner about the issue went from blue to red. Servers are down sound the alarmmmmmmmmmmmmmm.

and now its yellow

They should turn it back to red. White text on yellow is terrible.

Color was changed simply so it would stand out more. I agree the color combo is not the best.
There appears to be a DNS issue impacting our data center. Our Operations team is working with our service provider on the issue.

The servers are currently live, but connections may be unstable. Log in to the game via the launcher is extremely spotty as you're well aware.
Closing this Forum Thread, since there is already a Thread created for the issue.

( https://forums.enmasse.com/tera/discussion/10579/cant-login-anyone-else )
We're looking into this now.
Jumping in here very quick to say this was definitely an error (almost certainly mine), and I'm making the fix as we speak. Should be back up and double droppin' in the next few minutes.

My apologies to everyone who had a big plan for Double Dropping the past few hours, but it is getting fixed, because it should be going until Tuesday morning PST.
@Fulzoid - ( https://forums.enmasse.com/tera/discussion/17/forum-rules-guidelines )

G. Discussion of Moderator Action
- Excessive or direct reference to past, present, or future moderator action on the official TERA forums.
@Fulzoid - The overall situation has been dealt with, and these posts all contained a video that did breach our Forums Rules.
Babbelsim wrote: »
Upgrade my pretty behind! :(

Sorry that's not my department.
I know there's been a little confusion around this, and I apologize for not being more clear. While the biggest point in the forums was the tradability of the Marrow Brooch, the other item flags have been updated so that they match the in-game description. That does mean that the Marrow Brooch will not be bankable in the future, either.
76FYEP7WJN wrote: »
So we got a server downgrade, and now you guys got a downgrade in offices, are ya'll doing alright?

You'll see from my photos, but our new office is actually pretty nice. It's a historical Seattle city landmark so that's why we joke that it's haunted. As for the servers, they haven't been downgraded at all. In fact, TERA servers were upgraded a few months ago and are very much up to date.

This week from 3 to 4 p.m. PST will be a second special Winter holiday Twitch stream. Similar to last week, we'll just be hanging out in the chat and redeeming some festive item codes. "Normal" Twitch streams will resume next YEAR on Friday, January 6. Or at least as normal as things can get considering I'll be broadcasting from En Masse's new office location (they say this old building is haunted). I'll have some photos from our move to share with you all!

I hope you're all having a wonderful Winter so far. See you in the chat channel during today's stream :)


This needs to be reported via Support Ticket, as "Call-Outs" are a violation in the Forum's Rules.
Normally for something like this I'd let it get uncovered in the patch notes, but I know there have been some discussions on the forum about this, and there may be some people who have already set up transactions for after the next maintenance window.

As players have noted, the item description for the Marrow Brooch from Harrowhold says that it is not tradable, but in fact it is possible currently to do so. We've investigated this to make sure we follow the intended behavior for the item, and the correct behavior is that the Brooch should not be tradable. I expect this to be fixed during the next maintenance update on Tuesday morning (PST).
For anyone still following this thread, be aware that while it is possible to trade this item in game, that will not be the case in the very near future.

The Marrow Brooch description says it is not tradable, and we'll be fixing the bug so that it cannot be traded.
Just as a friendly reminder, the discussion of Modding TERA, and more specifically, how to go about using Mods, is against the Forum's Rules.

If possible, please feel free to record a short video example of a player you suspect is using Exploits, Mods, or a Packet Injection and provide that example as a Link in a Support Ticket, and our Support Team and Security Team will be happy to review it.

If there is a confirmed Terms of Service or Rules of Conduct violation, we'll proceed to take the appropriate action.
Sorry for the confusion. We do have maintenance nearly every Tuesday from 7-9 a.m. Pacific. Unfortunately, I didn't get the messaging set up before the holiday weekend, so there were no server announcements this time.

The maintenance is now complete and the servers are available again.
Sorry for the confusion, everyone. We do have maintenance nearly every Tuesday from 7-9 a.m. Pacific. Unfortunately, I didn't get the messaging set up before the holiday weekend, so there were no server announcements this time.

The maintenance is now complete and the servers are available again.
Please try logging in now. It looks like things are fixed.
EME said themselves that it was to do with the DDOS attacks on the 20th of Nov that is causing these issues.

There are huge outages during November as detailed in this post about player compensation. While these issues were significant and lasted hours (sometimes), they're unrelated to the issue you're describing.
if it says its reached its limit does that mean we have entered it? @Spacecats

Not sure, actually. I've also seen it give that same error when an invalid code is entered. It's possible it's just what the redeemer likes to say whenever the account server comes back with a "nope!" response.
The item codes for this week's stream will expire Midnight on January 5. So there is plenty of time left to redeem.
The codes are all working, but some of you may want to try later. I think it's related to whatever is currently preventing some players from logging in.
This appears to be a login/authentication issue. Some players are still in-game. Our crew is looking into why this is happening.
Things will be a little out of the ordinary this and next (12/30) show.

1) It's the holidays and a lot of us are taking time off to be with our families (namely me :p )
2) We're in the middle of an office move! I'm taking pictures to share with everyone. It's exciting, but a bit of a disruption while the whole streaming setup is in a red plastic moving crate.
sams wrote: »
spacecats said there "will be a stream but he will not be in it"

Possibly a miscommunication or maybe just a wrong choice in wording on Spacecat's part...

I can confirm there won't be a Stream today.
LancerJiva wrote: »
Spacecats wrote: »
It's going to run every day (1pm to 4pm) until January 3. So hopefully you guys will be able to participate at some point. There's always the weekends!

You need to fix the loot in it. Prime battle nostrums (like no.. you can buy those at the npc) and Smilecrackers and fireworks? I had 53 tiny treasure chests and thats all I got was all this crap. I was expecting stuff like alkahest and costumes / cosmetics.

Fat and Tiny Santas are weird mobs, and the tiny gift-wrapped treasure chests are sort of an added drop. There are only a small handful of monsters in TERA that behave this way, and the gift-wrapped chests don't appear every time you kill them. The guaranteed loot is the stuff santas drop every time, and it's always going to be better than the gift-wrapped chests.

It's going to run every day (1pm to 4pm) until January 3. So hopefully you guys will be able to participate at some point. There's always the weekends!
Nope, the stats of monsters don't change based off the number of people fighting it.
Routing outside of our region is pretty tricky, and it will be especially difficult to diagnose lag spikes between Chicago and Australia. Considering the path data has to travel to get there, Australia is about as far from our servers as you can possibly get. We can still look into why an increase in latency is happening if you'd like to PM me a link to the EME-Diagnostic.txt file created with the launcher tool ("Tools" - "Click Here to Test Computer"), but please keep in mind there is only so much that can be done when trying to route across the planet.
Ketoth wrote: »
Spacecats wrote: »
I never saw any of these questions asked on the live stream. did you get any of these questions asked or answered behind the scenes, and if so, what were the answers?

I'll try to get a loose transcript written in the next couple days. Most of the questions asked during the stream came from the Twitch chat.

he didnt anwser my question TT_TT in twitch chat, that make me get temp ban

Yeah if you get temp banned for spamming chat, you don't get your question answered because it gets deleted. Sorry that's just how it works :p
I never saw any of these questions asked on the live stream. did you get any of these questions asked or answered behind the scenes, and if so, what were the answers?

I'll try to get a loose transcript written in the next couple days. Most of the questions asked during the stream came from the Twitch chat.
Selenya wrote: »
I have the same problem, I deleted it and it's ok now, but anyone have the same mod who is good ? I can't find it now :(

Just a reminder that discussions of Mods in TERA goes against the Forum's Rules.
There is the Wintera Snowfield battleground event in case you missed it:

Just remember that you did this to yourselves. I'm not responsible for what DonkeyProphet does now that he's free.
you guys are distracted by the current issue we are facing. how about you growing up?
you said that its an act of crying over the forum but have you really care about the current server issue in Tera?
I guess you never invest your money in this game then you know what I mean.

No-one is distracted, those who can't login or have lag still have those issues, and having a contest like this in no way makes it any worse (especially since you don't have to be in-game to participate). What, you think the IT guys are the ones reading the entries?

Fun fact, our Operations team IS reading contest submissions. I've requested that they shut down all TERA servers whenever they need to read a fan fic. This could be at any moment, seeing how submissions have already started coming in. Think about it, they can't give the story 100% of their attention if they're busy monitoring server stability. This is really the only way.
Ketoth wrote: »
Ketoth wrote: »
Spacecats wrote: »
And I believe he alone knows the answers the TERA community seeks. It's just a matter of applying the right amount of pressure in the appropriate places.


i like this part, but i probably will be banned from twitch chat for spamming.

as promised


Did you actually spam messages? It automatically times people out for that kind of stuff :p
There are no events planned beyond the Wintera Snowfield battleground. We looked into re-enabling Fat and Tiny Santas, but it appears to be no longer be supported (at least from what we could tell).
Musita wrote: »
Any code shared????

The scrolls should now be dropping for the event. Additionally, we are resetting these dungeons:
  • Shadow Sanguinary (Normal)
  • Demokron Factory (Hard)
  • Lilith's Keep (Normal)
  • Vault of Kaprima (Normal)
  • Lilith's Keep (Hard)
  • Sky Cruiser Endeavor (Hard)
  • Ruinous Manor (Normal)
  • Shadow Sanguinary (Hard)
  • Ruinous Manor (Hard)

Turns out all the scrolls had gone to the ...

*puts on sunglasses*

... scroll bar.
Quizotic wrote: »
can we please get a straight answer on if there will ever be a new class that isn't gender locked?

(and none of this "buy costumes and maybe..." or "we sympathize" a simple yes or no answer will suffice.)

I'll actually tackle that one because it's something Sam Kim (our CEO) has said publicly. What you're asking is something we can never give a definitive answer for as TERA's publisher. The reason is because we aren't the ones responsible for creating new content for TERA. We work with Bluehole when it comes to suggesting and giving feedback on things like new classes, items, and other content. Ultimately they are the developers, though, and a yes or no answer would need to come from them. On top of that... when it comes to future content, TERA has many years ahead of it. The content will keep coming for as long as there are players to enjoy it.

If there's a class coming in the future it's impossible for even Bluehole to know what it will be like until it's time to plan and create that class. There aren't any hard policies in place like "this class must be this gender!" Each class is approached as its own development project.
Yes, you can send them to anyone, even the same person repeatedly.
Hi everyone,

The compensation for the network outage events will be beginning this morning at 10 a.m. PST, but there was a small hitch we discovered this morning that will change the way we distribute the Elite Time.

We will be granting 15 days of Elite Status to ALL players who log in between Friday December 16 at 10 a.m. PST and Friday December 23 at 10 a.m. PST.

The additional 15 days of Elite Status for our Elite Players will be granted to Elite Players who log in between January 7 at 10 a.m. PST and January 14 at 10 a.m. PST.

This change is a result of the way our login rewards system works. If we were to stack the two deliveries (for non-Elite and Elite Players) to run at the same time, a non-Elite player could log in, get 15 days of elite, re-login as an Elite Player, and then get an additional 15 days of status.

I apologize for the last minute change in plans, but I believe this shouldn't directly impact the spirit of the compensation delivery.

The news post has also been updated to reflect these changes.

Happy Friday!
Zoknahal wrote: »
So let me get this straight: We elite players will pretty much have a free month of elite? no charges applied?

The way it should work is:

1) If you're already Elite when you log in during the redemption period, an additional 30 days will bumped onto the end of your current subscription. (This should apply even to people who used vouchers.)

2) If you're not Elite when you log in during the redemption period, you will immediately become Elite for 15 days. (You may have to log out and back in for it to take effect.)

Correct :)
Names matter! so much!

As for my PC build, it's a pretty old system at this point. Once upon a time I got a chance to splurge a bit, so I went for a watercooled maingear with SLI'd Nvidia GTX somethingorothers. I replaced those two cards with a ... I'm going to say 980? a year and a half ago or somesuch. I'm hankering to replace the GPU again, but we'll see. The big win for my PC setup is that after I sold my old monitor when I thought I was moving (don't ask), I was using a 1080p tv for about 6 months. Now I'm using a nice curved monitor that lets my elder eyes see things more readily. I love my mechanical keyboard though, even if it's super noisy.

I'll see if I can get a shot of my desk at home and put it in the thread, but honestly,it's really dull to look at. a black slab of a tower, a monitor, a keyboard, and some books & notepads. With 3 cats, I can't leave a lot of things out lying around, or they wind up lying around ... on the floor.

And yes, Roukanken has it right: Azathoth and Nyarlathotep are originally the creations of HP Lovecraft, and are where I got the names from.

And to not leave Azathoth out of the introductions:


Today's news post concerns the recent network outages, En Masse Entertainment's investigation concerning these outages, how we're dealing with potential future outages, and last but not least... player compensation for the outages. You guys suffered through some rough waters with us, especially through November. Please see the full post for details on what you can expect to receive:

I suddenly feel like Alderaan.
Noesis wrote: »
I'm working on publishing a full news post on this right now, everyone. It should be up in the very near term (within 30 minutes) unless I do something horribly wrong that utterly borks the news post system.

I don't THINK i wrecked anything, news post is now up.
Vysse wrote: »
clfarron4 wrote: »
Spacecats wrote: »


Wow, the Flaming Banhammer spares no-one, TERA employees and players.
Welcome Noesis! Any pictures of Azathoth? I really do love the names for your cats =^.^=

The thing is...shouldn't he have...prophesied this? :^)

That's the prophet's curse. To glimpse the one-eyed vision of the past, the one-eyed vision of the present and the eye-eyed vision of the future-all combined in a trinocular vision that permits him to see time-become-space. DonkeyProphet knew he'd be banned, and he knew he was powerless to prevent it.
I'm working on publishing a full news post on this right now, everyone. It should be up in the very near term (within 30 minutes) unless I do something horribly wrong that utterly borks the news post system.

Welcome Noesis, TERA's new Product Manager! We're so happy to have him onboard. Time to celebrate, WOOOOOOOOOOOOOOO!



... alright, that's enough kissy kissy. Time to get serious. I'm going to grill this new guy on the air and find out what he's made of. Where's the Feedstock at? Where are Etching components at? How long is it going to take to make FWC unequalized, and then equalize it again, then UNequalize it again? Where's alice dress? When the [filtered] is Canyon Clash (oh [filtered] wait, that's the question I've been avoiding). I've been watching Noesis very closely over the last couple weeks. Very closely. And I believe he alone knows the answers the TERA community seeks. It's just a matter of applying the right amount of pressure in the appropriate places.

The show begins at 3 p.m. PST on the En Masse Entertainment Twitch channel. Join for item raffles and glory.
Welcome to TERA Neosis.
Just giving you a heads up you'll be hearing a lot of complaints and rarely any thank yous.
What's annoyed you the most during your time leveling in TERA?

I expect I'll get thank yous sometimes, and there will be lots of forum posts about all sorts of things. It comes with the job. But on to your question: The thing that annoyed me the most while leveling in TERA was outlevelling the story quests. I was in my groove, trucking through story quests, and then hitting the anchor quest at the end of a long chain that ended in a dungeon, so I'd hit up dungeon finder, get a group, finish my quests in the dungeon, and start the next story quest chain. But I hit one where I outleveled the dungeon just before I got the dungeon quest, and then I couldn't use dungeon finder to get into the dungeon, and my gunner wasn't stronk enough to solo the dungeon herself, so I had to walk away.

Then I found out that the 'optimal' way to level is just to queue for dungeons. I'm bound and determined to just work through story quests, because I enjoy the ride and getting to see the world. Plus since my life tends to lend itself to short windows of gaming, or long windows with possible breaks where I have to get up at a moment's notice, doing 5-mans is tough for me to do, because I hate to afk and ruin other people's fun.
WELCOME NOESIS. Our new TERA Product Manager has been hard at work over the last few weeks, ramping up, learning the ins and outs of TERA operations. I am 100% positive that TERA is in excellent hands!

I'll have Noesis on the air tomorrow during the weekly TERA Twitch stream so you can see him with your own eyeballs. If you've got super secret questions you want him to answer during the show, PM them to me ;D
RIP Denommenator.

But seriously, Noesis has proven to be extremely capable in his short time here thus far. I am confident that TERA is in good hands.

We'll be shipping a build together early next year, after which I'll hand off the reins.

I’m Michael, aka Noesis, the new Product Manager for TERA. I’ll be taking over early in the new year when Denommenator hands over the reins. Before you ask, the title we used to use at En Masse was ‘Producer’, but we’ve changed it to ‘Product Manager’ for a bunch of reasons I can talk about if you’re really interested. But the TL;DR is I’m the one who is responsible for making TERA awesome and keeping things rolling and unsticking things when they get stuck. On to the gaming cred, because I’m sure you’re all wondering about the new guy with the title “Product Manager” and how much of a gamer I could possibly be.

  • I used to play on MUDs via telnet back in the late 80s and early 90s, including one called Tsunami.
  • My first real MMO was Everquest, which I played in Vanilla, then did small group content in Kunark, followed by endgame raiding in the Scars of Velious expansion. My claim to shame is having camped the Ancient Cyclops in the Ocean of Tears for 18 hours straight to get the Ancient Cyclops Ring for the JBoots Quest. I still have that warrior …
  • The games I play the most right now in my free time that aren’t MMOs are the Soulsborne games. Dark Souls, Bloodborne, etc. I’ll talk about organic vs. mechanical difficulty and game design until you get bored.
  • My first ever computer RPG I played was Wizardry: Proving Grounds of the Mad Overlord for the Apple //e. I still have the box, the disks, and the Apple //e. Last time I plugged it in, it still worked.

When it comes to TERA I will admit to being a bit of a noobasaurus rex. With the various holidays coming and going, and getting up to speed on all things TERA behind the scenes, I haven’t had a ton of time, but I do play, and I currently have one mid 60s Gunner on Tempest Reach, and I try to carve out time to play every weekend. I have been working through the questline in Spring Valley, but I’m most excited to go back once I hit the cap and try to solo some of the pre-60 storyline dungeons. My goal is to level up a few different characters and see if I prefer DPS, Tanking, or Healing. I’ve been all 3 in previous MMOs, but usually gravitated towards the healer role. Something to do with staring at health bars and making sure nobody tipped over…

That said, I’m having more fun leveling up and running through dungeons in TERA than I’ve had in an MMO in years. I am very excited to be a part of working on an MMO after literal decades of time spent playing different games.

Now on to some various facts about me that will make me appear to be a genuine human, and not a wolf in a human costume. First, let me sit upright in this chair with my vertical human spine and use my 10 fingers to type …

  • Every year I travel to Portland OR for the HP Lovecraft Film Festival.
  • My favorite band is The Residents
  • I’ve spent the night on an abandoned artificially-made island in the Pacific Ocean
  • I have 3 cats: Nyarlathotep, Azathoth, and Hatchetface. All of them are feral rescues.
  • I paint miniatures in my spare time, mostly Warmachine/Hordes. I don’t play any tabletop games anymore, but I really like buying the books and using them as reference for the painting.
  • I like to play board games, but only cooperative ones. Personal favorites are Arkham Horror (or Eldritch Horror), Defenders of the Realm, and other “Ameritrash” style games with lots of fiddly bits. I’m excitedly waiting for the Dark Souls Board Game kickstarter to deliver.

And since you asked, my forum name is the Greek term for the capability to understand what is true or real, or the facility for reason and rational thought in the human mind.


This is an example of my painting "skills":


This is Nyarlathotep:

This is Hatchetface:

Spacecats has made some rumblings about getting me on the Twitch stream tomorrow, so I hope to see everybody there!

It does! When you purchase a Golden Gift Box it will grant both TERA Rewards points (towards leveling up) as well as Reward Credits which will be delivered to your Item Claim in-game.
Koikoi wrote: »
How are your stats read? is it just online numbers (we all know a loooot of people login to Tera to idle/afk) or is there other data such as what they have done during their time online?

This thread seems like a repeat of what happened in the forums before the last merge.

I can't really get into what numbers we record and monitor. There are several charts that our BI and Operation teams utilize when monitoring server activity.

As far as one thread being a repeat of another, this is a discussion started because somebody wants a server merge and decided to create a new thread about it. So... yeah you're right, that's the same. I wouldn't say AV is a lot like HW, though. Each server is surprisingly unique.
LesbianVi wrote: »
oh btw, @Spacecats we have to use our legal name? Needs prove or something? I am living under a circumstances that I really use it. No I am not spy or terrorist, just living in a [filtered] place :D

Ah... just give whatever information you use for your En Masse account. If that's a different e-mail than the one you're submitting from, let us know what your EME Account e-mail address is (the one you use when you log in). Plus your character name and server so we can deliver the goods to the winners when it comes time.
Dreamstorm is kill.

See this announcement post:

Seems reasonable to close this thread. Thanks to everyone who left us their opinions and experiences here. It definitely helped En Masse make our decision to turn off the event. Cheers!
Nootiful wrote: »
Can I suggest that the "Recommended" tab on server select isnt on one of the most populated servers. I think that when new players see server select for the first time they are more likely to choose the recommended servers. One of those servers is the most populated PvE server. And with people transferring to more populated servers it keeps looking more and more dead here and we are losing more and more skilled players.

Sure! If AV players are open to the idea of getting new blood, switching the "Recommended" label shouldn't be a problem. Admittedly I don't have full insight into why Treeshark chose the label he did, and I don't want to make promises we can't fulfill from a technical perspective, sooooo... haha, I guess I'll just say Denommenator and I will have a talk about it ;)

The population on AV is very similar to other servers. At any given moment (peak play times included) it has at least as many online players as CH (sometimes more), and CH doesn't seem to share the concerns given in this thread.

So what's happening? If it's not less people playing, I see two main things people are pointing to in this thread as a reason or indicator of decreased high-level activity:
  • Few players using the LFG function to find groups. If you look on other servers, the LFG function isn't exactly popular there either. The fact is that less players use the LFG menu than before. You have guilds banding together for Harrowhold runs, static groups running dungeons without a need for the LFG menu, and players who prefer Instance Matching (which matches people across all TERA servers.)
  • The Fey Forest merge. The only server transfer offered during the FF merge allowed PvE-focused players to join AV at no charge. I don't see how more PvE players would negatively impact the PvE scene on AV. If anything, the FF merge was a benefit to AV population.

Aside from those two points, I see conflicting statements such as "players are just idling in HW making it seem like the population is high" alongside "HW is deserted." This makes it really difficult to discern what the real issue is.

More of your thoughts are appreciated here. We want to make sure AV stays healthy just like you do, so if there's a concern like this we want to address it. Looking at the server data for AV, a server merge doesn't make sense. It's too healthy of a server to warrant a merge.
FaunBait wrote: »
What we need is a flying part-mechanical chroma unicorn mount to match this new weapon skin. My life would be complete for my male castanic mystic.

Hmm... I'll look for your e-mail. That inbox isn't very active so it's possible it got overlooked. Sorry to make you wait!

We've started a new contest for writing enthusiasts! Come up with your own TERA fan fiction that explains the mysterious origin of the Skycycles, a mount that has yet to be released (though you can currently view them up close in the in-game Fashion Store). The winning entry, selected by En Masse staff, will become actual TERA lore and the official origin story of the new mount! I'll announce and read it out loud during the January 13 TERA Twitch stream.

Please use this thread to discuss the contest and different story ideas. You can post your story here if you want to share it with your fellow players, but please remember that POSTING YOUR STORY HERE DOES NOT COUNT AS AN OFFICIAL SUBMISSION! You have to e-mail your work to FanArt@EnMasse.com for it to count in the contest!

All the rules and guidelines are given (or linked to) in this news post:

Let the writing begin, and good luck!

Dreamstorm has been disabled in an effort to improve some of the issues individual players are reporting.

We'll be posting a full summary of recent network incidents that impacted TERA's overall network performance as well as details surrounding a compensation package tomorrow (12/15/2016).

We appreciate all the reports players have submitted in this thread. They will aid in our continued investigation and monitoring of TERA's server performance going forward. In order to separate major network incidents from isolated, player-specific issues, we are locking this thread as it has served its purpose.
In response to player feedback, and until we can pinpoint exactly the impact of this event on TERA's overall performance, we are disabling Dreamstorms effective immediately.

We'll continue to monitor network performance and investigate performance surrounding this feature, but until further notice this feature will remain disabled.
I have no idea why people call the economy "crashed", just because it's not to their liking or imagination.

Armor has changed since Secrets & Shadows. I can imagine someone logging in from that update with an inventory full of Tier 9 Feedstock that, at the time they left, used to be worth quite a bit.
Please don't create duplicate threads. There's already a discussion concerning this issue here:

@Spacecats i preformed a traceroute to the server listed in the "latency issue" area of the support, where should i send that information to assist getting this situation resolved? there's a nice little 200ms rt jump from one that you guys may want to look in to

Thank you. Can you send it to Community@enmasse.com with the title "Sever traceroute" with the file attached. From there, it can be forwarded to the Operations team. There's always a chance that info could help identify a problem area they haven't seen yet.
LesbianVi wrote: »
@CobaltDragon looks like a POPOAMANI O.o

That's exactly what he looks like in real life too. ;D

Harrowhold is getting some added Dragon Scale drops per phase:

Each participant will get the following:
  • Phase 1: 3 scales
  • Phase 2: 5 scales
  • Phase 3: 10 scales
  • Phase 4: 15 scales
Eiiji wrote: »
just finished RMHM with 500 to 900ms on slayer, yay :D

Where are you playing from?
Please remove the penalty for losing the quest when you disconnect.

This isn't a penalty, it's just how the event tracks player progress. It's just a result of the way the event was designed, unfortunately.
The race will be different on each server! The course is marked with floating red orbs, with a START and FINISH sign at each end.

Fey Forest
Race across Essenian Crest!

Ascension Valley
Race across Tempest Reach!

Mount Tyrannas
Race across Velika Outskirts!

THE RACE CONTINUES! We will become snowmen. We will race for icy glory. But only one snowman can win.

The race track will be different this time, but like last week I'll have CM Smoreceror on call to present the audience with a photo finish, declaring the winners of each race. The 1st place winners will be awarded with a Sleipnir character mount, and the 2nd and 3rd place winners will walk away with a consolation prize of delicious Lamb Bulgogi.

Last week I visited MT, CH, and TR. This week's race will take place in:
  • Fey Forest
  • Ascension Valley
  • Mount Tyrannas

... in that order. MT gets a second shot because last week's improvised foot race was less than spectacular. The crowd demands a proper race!

In addition to visiting these servers, we'll have TERA trivia this week with some sweet prizes. We'll also run raffles in Twitch chat giving out additional prizes.

The show starts Friday 12/9 at 3:00 p.m. PST at https://www.twitch.tv/enmasseentertainment
Drops will resume today starting at 11 a.m. PST. We'll also be running this for the remaining weekends in December. A news post will go up shortly detailing this in a more official capacity.
Merged multiple threads. Please avoid making duplicates when creating a new discussion.

In regards to the ping spikes, we're aware and investigating the cause, which appears to be a traffic spike affecting a large area (including the datacenter housing the TERA servers).
We are aware of an issue affecting the servers right now and are investigating. It appears to be a traffic spike at an upstream node.
Hey all. Looking into the "Ticket not found" launcher problem. I'll post again if I get more info on it. I've also got the Ops team looking into the Dreamstorm lag that continues after the server adjustment.
Scythera wrote: »
@CobaltDragon Are you sure that's how it's supposed to function? It wasn't like that previously and doesn't seem fair you should be punished if your team either sucks or doesn't/can't res you

Doesn't make sense to get kicked from a match for this reason, that's why the snowman used to kill afk players at base (does this still happen?) to stop afking

I did specifically ask our QA Team if the change was intentional, and they confirmed that it was.

As for the snowman, I believe the mechanic for killing players who remain on the starting platform is still there and works.
Based on what you're describing, it sounds like the second part I mentioned with something limiting the required connection.

You'll most likely want to make a Support Ticket, and attach the text file that is created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Maltherii wrote: »
Can something be done with the bug in wintera snowfield that get u system kicked from the match when u stay dead for too long during the game? @Spacecats @CobaltDragon

I believe the intended function to prevent getting kicked while dead in Wintera is to have a nearby player assist in resurrecting your character.

Obviously this isn't ideal in a lot of situations ( like when your character dies at the very beginning of a round ), but if your team communicates well and can dedicate a player to help you up, the dropout can be avoided.
Is TERA crashing before Server Selection Screen, on Character Selection Screen, or while loading your character ?

Is it only happening while loading into the Wintera Battleground ?

Is it just a single character effected, or all characters ?

It might be something as simple as needing to run the Repair in your TERA Launcher's Tool menu to resolve a small file corruption that occurred, but it could something limiting the connection to the server, and the connection cannot be re-established fast enough to prevent a crash from happening.
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