Ginjitsu wrote: »

Your issue is a bit silly. Instead of just brushing off various derogatory claims... maybe... just maybe... you should try to report these people. The behavior you described is not something that En Masse or any game publisher / developer tolerates.

Fleett wrote: »

@Spacecats
When will new Player Council positions be available?

Also, if you read forums everyday, why is there still a lack of responses and general communication with the community?

SprocketDev wrote: »

Spacecats wrote: »

I read the forums every day to collect player feedback (and sometimes just to chat with you guys). I'm really not sure what reply you're referring to but player council members are definitely not our only source for feedback. We think it's important to get player feedback from a variety of places so we can take multiple player views into account.

Right, so with all of the feedback you have now, we'd appreciate an update on the Mongo event tonight, regarding the removal of the potionmaster box from the Legendary BAMs, their abysmal HP pool, and the time it will be taking place.

Starryskys wrote: »

Are they the only community feedback that EME gets/takes into account?
Nope. Spacecats and Noesis along with other members of the eme team read the forums. That's why it's important that if there is something you want to see or have changed that you write about it constructively.

WRONG WRONG WRONG (or lies imo) as Spacecats said himself in a reply to the thread with a letter writing to enmasse and signed by tons of people and guilds. Points dont matter if you are not a player council.

ArcherOfEnvy wrote: »

CassandraTR wrote: »

Why do you want to know? They addressed it within five minutes on the forums, and it was fixed within 15 minutes. It was a perfect response.

All I know is that after all the aggressive and reactionary posts on the forums from LesbianVi I expected your brawler to be well geared. Ground pounder as a top roll? Hmm...

A little transparency on service disruption goes a long way. A simple, the server crashed for unknown reasons would suffice for example.

Arnica1991 wrote: »

I was doing Golden Labyrinth just now and my ping went from 200ms to over 900ms. As a healer, that's not very good to my party and I.

LancerJiva wrote: »

Guess its not a typo.... remind me what the point is of a 90 minute warning btw?

Ummm, the legendarys die so fast that some people are able to solo them and thus not even everyone can get close to teachign the target point

in 90 mins, future event times will be based on March's time zone, man they are pushing times to late hours, one day I could stay awake to do mongo hunt, and they pushed it further I go to bed. Not fair lol

Nootiful wrote: »

You are using mods! Thats whats going on! Hacker!

idk probably some bug that will never get fixed

TWMagimay wrote: »

CobaltDragon wrote: »

LesbianVi wrote: »

Can we get some EME staff look into these issues players have? and help them? I know I got rude but help the others

The response time on Support Tickets is around 6 days currently, and we're continuing to get that number back down to around the 24 hour time frame.

If players have been waiting longer than that ( as of today ), it might be worth checking to see if the Ticket was responded to already, or perhaps didn't get completely submitted.

Maybe you have some information on the levelling catalysts?

LesbianVi wrote: »

Can we get some EME staff look into these issues players have? and help them? I know I got rude but help the others

zyx856 wrote: »

CobaltDragon wrote: »

zyx856 wrote: »

So.. how fast & furious is the "appropriate team" doing so far? Did the server manifold blow or was it the gearbox between mongos and servers.

The effected servers are still being restarted, along with the Battleground / Dungeon Servers for those who had been connected to them.
No ETA as of yet, but things are moving fairly quickly.

That was actually rather furious speed. All servers are already up and running. Thumbs up to the fast & furious team ^

zyx856 wrote: »

So.. how fast & furious is the "appropriate team" doing so far? Did the server manifold blow or was it the gearbox between mongos and servers.

Misago wrote: »

This is my guess as to why the HP doesn't update, even though Magnarox does take damage. It's because it's out of the environment where it's supposed to always exist with the sword mechanic in AINM/AIHM. That sword has a HP bar of it's own. The two HP bars of both entities overlap in the UI and whichever one you are closest to gets swapped to the foreground, while the other stays the in background, partially visible. Magnarox's HP bar can't ever exist as a single HP bar on it's own and because of that the UI bugs out.

trance123545 wrote: »

Spacecats wrote: »

Zoknahal wrote: »

Spacecats wrote: »

Xuekao wrote: »

@Spacecats is there a way you guys can remove the click the check box on catalyst? it is a tedious process to do when you have a lot of catalyst in your inventory.

No sorry, there's really no way to remove it. Catalysts are actually a bit complicated in that they're tied directly to your En Masse account (which is why catalysts carry over from character to character). The back end requirements for an item like this means it needs to have a pop-up window, just like Elite status vouchers.

Since you are here already, can we know why the legendary mongos haven't spawned yet? or there will be no legendary mongos today?

It's changing every day. Today's ice cream is Meldita flavored and should show up at about 6 p.m. PST

I don't feel like it's that it's actually changing every day when they've spawned at the same time the past 4 days, I feel like it's more that it got wiped when maintenance and you all realised late...

Could there at least be some consistency tho in legendary spawn times? People plan their dungeons/time spent in this game around events like these, you can at the very least allow some sort of consistency for people that are being loyal and participating in your events.

Zoknahal wrote: »

Spacecats wrote: »

Xuekao wrote: »

@Spacecats is there a way you guys can remove the click the check box on catalyst? it is a tedious process to do when you have a lot of catalyst in your inventory.

No sorry, there's really no way to remove it. Catalysts are actually a bit complicated in that they're tied directly to your En Masse account (which is why catalysts carry over from character to character). The back end requirements for an item like this means it needs to have a pop-up window, just like Elite status vouchers.

Since you are here already, can we know why the legendary mongos haven't spawned yet? or there will be no legendary mongos today?

roxxapoxx wrote: »

Spacecats wrote: »

Legerrarwen wrote: »

@Spacecats I don't know if you guys have done it this event(seriously doesn't seem like it) but can you add a de-spawn feature to mongos, like after 5 minutes of not being found they spawn someplace else after their spawn timer is up(if they have one) to at least prevent mongos from being stuck in walls and underground? Cause I would imagine a lot if not most of the issue of "lack of spawns" comes from a good chunk of them are just unavailable to us just because of this bug that has been here and not fixed since the first event, and it's irritating to find an uncommon or rare sitting in a rock and only being able to kill it with a thrall or wraith in order to make it spawn someplace else hopefully.

Also throwing this out here remove motes in general and replace with a worthless pot, even ones from NPC just anything players can actually use, cause that's the main reason we hate motes that they are literally worthless and anything would be better than something we can't even use.

The 5 minute lifespan isn't doable, unfortunately. There just isn't that kind of customization available with the tools we're using to create this event. The problem of Mongos being stuck underground is something that still happens, but it's rare enough that it shouldn't matter within the span of a single Mongo-spawning session. The time we really noticed it happening was after multiple days of constant spawns.

I've been hunting Mongos every day and I've had mixed success. I tend to log in towards the end of the event, and IMO the frequency is what I anticipated it would be. Last night I got fewer catalysts than on Sunday night when I hit a jackpot of uncommon Mongos (I got lucky). Even then, there were moments when I was killing 2 or 3 common Mongos simultaneously.

I appreciate you trying to give us ideas but it'd be great if instead of assuming "we're just not doing it correctly" or "trying hard enough" that maybe it's actually that inconsistent and unfair to the people who are trying to enjoy this event and just getting motes.

Like it is super disheartening to hear you say "just try this" or "It's working as I intended it to."

If I'm not getting nearly ANY catalysts what is the point of this event? I'm actually very curious. I get that you said it's "not your ticket to +15" but that's literally patronizing as heck. Like. We aren't asking for that. Is it actually a bad thing to give your community what they want? Because other than that kid who very interestingly exclaimed it should be like neon mongos ( I think we all agree it should never be ) is it that bad to have an event where time + effort = reward? If we go for 6 hours straight I think it's pretty reasonable that we should get a lot of catalysts. But other than sunday (I farmed 200 in 6 hours) I've been trying to grind commons and just getting motes and potions so that's not exactly a viable way to get Kyra's.

But I guess if you made this as a "oh you can maybe get 1-2 Kyra's between dungeons" event than you shouldn't even advertise it or atleast make it clear that this isn't a grind/farm event.

I like you, like a lot. You're my favorite person on the team. So hearing you doubt the accuracy of our claims or trying to offer help as if we haven't tried plenty of things just really hurts tbh

Xuekao wrote: »

@Spacecats is there a way you guys can remove the click the check box on catalyst? it is a tedious process to do when you have a lot of catalyst in your inventory.

Legerrarwen wrote: »

@Spacecats I don't know if you guys have done it this event(seriously doesn't seem like it) but can you add a de-spawn feature to mongos, like after 5 minutes of not being found they spawn someplace else after their spawn timer is up(if they have one) to at least prevent mongos from being stuck in walls and underground? Cause I would imagine a lot if not most of the issue of "lack of spawns" comes from a good chunk of them are just unavailable to us just because of this bug that has been here and not fixed since the first event, and it's irritating to find an uncommon or rare sitting in a rock and only being able to kill it with a thrall or wraith in order to make it spawn someplace else hopefully.

Also throwing this out here remove motes in general and replace with a worthless pot, even ones from NPC just anything players can actually use, cause that's the main reason we hate motes that they are literally worthless and anything would be better than something we can't even use.

LancerJiva wrote: »

Grievuuz wrote: »

Is it me or did they nerf the heck out of regular common/uncommon/rare mongo spawns? My frequency of finding these have been abysmal today, compared to the last 3 days

Nope thats your normal spawns, if you're lucky to find one, it'll most likely drop a mote anyways. IMO they should make the spawn rate similar to the Neon Mongo event with 1 guaranteed catalyst as a drop and make the loot parcel mailed to everyone in a raid.

Grievuuz wrote: »

Is it me or did they nerf the heck out of regular common/uncommon/rare mongo spawns? My frequency of finding these have been abysmal today, compared to the last 3 days

Ardire wrote: »

you call your significant other bumbeetle?

Aimovera wrote: »

Honestly, they could've just started it at 12PM (midday). Then EU and NA would both be able to participate in the event.

LancerJiva wrote: »

Last mongos (Neon Mongo) there was a listing of possible drops from each one @Spacecats

Moonzie wrote: »

Hey, waiting one more day is worth it if we make sure everything is correct before pressing the button for it, lol.

LancerJiva wrote: »

You said thursday

Xplato wrote: »

Spacecats wrote: »

Xplato wrote: »

inb4 it's NEXT THURSDAY.

normally I would defend EME, but if they do that [filtered], it's not going to fly.

Everyone knows Mongos don't fly, Xplato.

CLAP CLAP CLAP.

Tipanni wrote: »

You said you were gonna announce details about it last week that this day we will get it, how could you Spacecattsssssss betrayed US

Geletron wrote: »

The process of claiming catalysts is annoying. There are a few reasons why it works this way:

1. Potion shack is a bit of a hack. We had to re-purpose an Elite Status voucher so there would be an item in game that you could use to gain currency. It isn't ideal, but we wanted to find a way to reward people in game.
2. All the extra pop-up windows are shown because we are using a hacked Elite Status voucher for the catalysts.
3. It turns out Elite Status vouchers and catalysts don't work correctly when they are rewarded in stacks (we found this out the hard way during a past event). We decided to make them non-stackable to avoid breaking the system and to encourage people to use them instead of hoarding them.

Xplato wrote: »

inb4 it's NEXT THURSDAY.

normally I would defend EME, but if they do that [filtered], it's not going to fly.

RimbaldiOfTera wrote: »

FlorettaSoup wrote: »

First off. I think it is more logical and organized to have them stackable in your inventory to alleviate the need to constantly empty the inventory for the catalyst. Secondly, The repetitive windows that pop up are insanely illogical accept for the first window. Yet the option should be given on whether to ask again or not. Thus alleviating the need to keep having the window pop up once more over and over again. The next window that pops up is not even needed at all. Why have this window pop up that isn't even an elite status voucher?

The process of claiming catalysts is annoying. There are a few reasons why it works this way:

1. Potion shack is a bit of a hack. We had to re-purpose an Elite Status voucher so there would be an item in game that you could use to gain currency. It isn't ideal, but we wanted to find a way to reward people in game.
2. All the extra pop-up windows are shown because we are using a hacked Elite Status voucher for the catalysts.
3. It turns out Elite Status vouchers and catalysts don't work correctly when they are rewarded in stacks (we found this out the hard way during a past event). We decided to make them non-stackable to avoid breaking the system and to encourage people to use them instead of hoarding them.

LancerJiva wrote: »

Spacecats wrote: »

LancerJiva wrote: »

Babbelsim wrote: »

thank you @Spacecats \o/

Thanks for what? he didn't do anything. lol.

This morning it still started at 8 a.m. while we were in maintenance, but it will still last until 1 p.m.

BTW power hour ended at normal time 8 minutes ago. Just finished a fwc and got normal credits. It no longer says its active on active events either. @Spacecats

Kourrin wrote: »

I just used 5 catalysts on a red crystal from Kyra. Said my reward was a "Swiftly Grieving Niveot" however I received no reward. I have checked item claim, parcel post, and restarted Tera and Launcher with no sign of any reward.

Natthan wrote: »

Now answer me. Would you invite someone in these conditions to make a LKNM with you?

LancerJiva wrote: »

Babbelsim wrote: »

thank you @Spacecats \o/

Thanks for what? he didn't do anything. lol.

Catservant wrote: »

This is AWESOME. I can't wait! I look forward to the Mongo announcement, too!

Please, please let there be an announcement and not just random. Please (begs).

Catservant wrote: »

Yuxibr wrote: »

What is the special annoucement?
My pc is broken and i can't watch the stream on my cell phone.

Kyra's potion shack is coming back in a modified form 2-14-->and catalysts will drop in a Mongo event! They've apparently been working on this for months.

we’ll be hosting additional community events with catalysts as rewards!

LancerJiva wrote: »

You mean 3:05-3:10pm pacific since you guys never start on time

• Jesse Cox - Circle of Jerks (AV)
• Sky Williams - Auditory Daydreamers (AV)
• Jaynee - The Squid Kids (CH)
• Brofresco - Bring It In (CH)
• SunnySplosion - Sunnysquad (CH)

LesbianVi wrote: »

Unfortunately I have to inform you Product Manager Letter has been stolen by a tricky Popori, even drafts and all.

DPTMY7TEM3 wrote: »

Aist wrote: »

A side note here. Almost no gear you get while leveling is worth selling really. Better off just turning it into feedstock.
(By the middle button at the bottom of your bag).

Are you saying that even though I put it up to be sold, nobody will really have any interest in purchasing? I mean, that makes sense as all players have access to all the same gear whilst leveling. Didn't really think about that until now lol

Catatonic wrote: »

If you have already contact support I suggest you continue to work with them to resolve the issue. If you have repaired your client (and you dont have any mods installed), then you should relay this information to them so they can continue to help you.

StarSprite wrote: »

https://i.gyazo.com/4728518375838b6fc922d60791f7cc89.mp4

SO many people showed up and it was hard to see on stream so I put this together if anyone wanted to see the effects on the priest weapon.

Also I play on an actual toaster but I'm hoping the quality isn't super bad :c

Sobbie wrote: »

Somehow? Impression? Confused?

You clearly wrote 100% Chance on the MYSTERIOUS EGG. There was no confusion on our side, it was clearly your misscomunication (as usual lol).

Ketoth wrote: »

Are you giving away the white models of the weapons too? or just the volcanic?

And

Could you also explain the miss communication about hardening egg and mysterious egg and 100% drop chance for dragon according the patch notes, so people dont talk about it anymore?

ElinUsagi wrote: »

Maybe EME has been left with some psicological scars and that is why they don't answer forums threads like before.

• February 3–6: Complete Ruinous Manor (Hard) for 100 Tier 11 feedstock.
• February 10–13: Complete Lilith's Keep for 75 Tier 10 feedstock.
• February 17–20: Complete Broken Prison for 75 Tier 11 feedstock.
• February 24–27: Complete Lilith's Keep (Hard) for 100 Tier 10 feedstock.

Koikoi wrote: »

@Spacecats
You said EME is still pushing to get fwc un eq.

It's been 4months... you must have had some feedback good or bad from BHS regarding it.

Would be great if you would share with the community.

YJGDCY4KHF wrote: »

Power hours.....Let me see if I can be constructive here.

This is a bandaid Noesis. Even with power hours people won't run Fraywind or CS as often as Kumas/ Iron battlegrounds. We need a system similar to the crusades if you honestly want PvP to return. There needs to be a reason to compete.

Bluehole has taken away the need to gear up in battlegrounds since everything is now equalised ( except team 3s but hey not like it pops often). Let's avoid Civil Unrest as well , that discussion is elsewhere.

Anyway back to the subject at hand. Power hours aren't worth doing if the PvP gear you can obtain from it is basically redundant. So there's only two suggestions I can offer.

Attempt to return fraywind to being un equalised (have an eq version for up to 64 , remove Kumas / Iron BG). Second and more importantly we need a leader board. With some form of reward for rank 1 - 3.

For example : Rank 1 - 2 Diamonds

Rank 2 - 5 Emeralds

Rank 3 - 3 Emeralds.

Don't. Jump on me. Add in your thoughts but I must request you be constructive.

Peace out guys.

Kimimishan wrote: »

(and as Spacecats just mentioned, they're actually counter productive since no one runs without it)

ShadowOfLight wrote: »

Long overdue but I appreciate the EME staff looking into it for the community. So will it be like the new noctenium in the fact that you combine the old bravery/canephora with a converter to make the new potions or are they a completely different item altogether?