Okay. Just checked with CS. They said to check your inventory. Claiming an item from Item Claim does not actually "USE" the item. So, check your item and see if it's waiting for you there.

Hint: That's where mine was.

Also, there's another thread for this, so I'm going to close this one down.

Okay. Just checked with CS. They said to check your inventory. Claiming an item from Item Claim does not actually "USE" the item. So, check your item and see if it's waiting for you there.

Hint: That's where mine was.

Hey, folks! To help us track this down, please include what server you're trying to redeem these on. Thank you.

If anyone else is experiencing this, can you please post in this thread? I'd like to gauge how many players this is affecting.

missioDei wrote: »

Spacecats wrote: »

Anniey wrote: »

You cant use just the weapon smart box for valk, so that was a huge waste of my money

What smart box are you referring to?

The Volcanic Dragon Weapon Skin smart box isn't working for Valks.

Thanks. Looking into this now.

They're in the process of being added. There ARE Valkyrie fashion coupon items. They'll be 500 coupons each, just like Ninja.

Sorry for the slight delay. Unfortunately there are certain things we can only change once the servers are live, and in this case we didn't want to extend maintenance even longer.

Yes, not crimson.

Anniey wrote: »

You cant use just the weapon smart box for valk, so that was a huge waste of my money

What smart box are you referring to?

Sorry for the confusion, the patch notes should say Iron Dragon and not Crimson Dragon. Getting it changed now.

Try closing your launcher and restarting the game.

Kpurc wrote: »

Halrath wrote: »

You must log into a character, open your item claim, and then redeem your free character slot.

Then you can go nuts valkyrieing everything.

Already did that but ill try again

You'll probably also need to log all the way out and relaunch TERA.

You must log into a character, open your item claim, and then redeem your free character slot.

Then you can go nuts valkyrieing everything.

Ayueia wrote: »

Bet the gm will say 30 more mins anytime now

30 more mins anytime now

FaunBait wrote: »

Spacecats wrote: »

I asked our Operations team if it was a single server responsible for the extended downtime. They said it's all Fey Forest's fault.

Please delete Fey Forest please. No one lives there. It's a ghost town.

But... I live there

Removed some toxic posts from this thread. An off-topic hangout thread is fine while servers are down, but please keep it polite.

Vulkryn wrote: »

pls provide us sustenance in the form of the freshest bananas while we wait, oh great GMs

Kaspanova wrote: »

absolutely, i used to run around Seeliewood to see if the little houses were open. Just lots of places to just go and stare at. A lot of detail to be taken in.

Some people were able to get up in those treehouses before flying mounts were in the game. I'm still not 100% sure how they did it.

I asked our Operations team if it was a single server responsible for the extended downtime. They said it's all Fey Forest's fault.

In short, contest rules have to follow certain legal restrictions. Those restrictions change from country to country, so it's not uncommon to have online contests that can only include specific world regions.

ArcherOfEnvy wrote: »

Halrath wrote: »

Maintenance continues! Please keep all rioting to a minimum. We'll open the gates as soon as we can. In the meantime, enjoy the cameraderie in this thread.

Thanks for the heads up, Halrath! We don't need a precise ETA but a rough, raw time when you guys expect to make the robohamsters run again would be appreciated! 30m - 1hr? 1hr - 2hr?

Soon™

Maintenance continues! Please keep all rioting to a minimum. We'll open the gates as soon as we can. In the meantime, enjoy the cameraderie in this thread.

Patch notes for the Honorbound update are now live. The Valkyrie has arrived! Check out her official class guide here:
http://tera.enmasse.com/game-guide/classes/valkyrie

And, of course, the full patch notes here:
http://tera.enmasse.com/news-page/patch-notes/patch-540-honorbound

The name reservation is just to reserve your name. All the rewards you earn for Valkyrie are listed in this article: http://tera.enmasse.com/news/posts/new-class-the-valkyrie

Equiliptical wrote: »

Just a quick question, can it have like dialogue text on it? Was gonna make a real moody scene but it would look weird without any dialogue on it.

It would be out of the ordinary, but not against the forum rules. If you think it fits your artwork, go for it!

clfarron4 wrote: »

@Spacecats, I was watching the Skill Description video and from Valkyrie release on TERA EU, unless Gameforge got the skill names wrong, I think that the descriptions in the follow parts are incorrect:

1:31 to 1:32: In TERA EU, this is Ground Bash
1:32 to 1:34: In TERA EU, this is Glaive Strike
1:35 to 1:37: In TERA EU, this is Ground Bash
1:40 to 1:42: In TERA EU, this is Glaive Strike.

Could you check these please?

clfarron4 wrote: »

@Spacecats, I was watching the Skill Description video and from Valkyrie release on TERA EU, unless Gameforge got the skill names wrong, I think that the descriptions in the follow parts are incorrect:

1:31 to 1:32: In TERA EU, this is Ground Bash
1:32 to 1:34: In TERA EU, this is Glaive Strike
1:35 to 1:37: In TERA EU, this is Ground Bash
1:40 to 1:42: In TERA EU, this is Glaive Strike.

Could you check these please?

Sharp eyes! You are correct. We'll fix that video and get it out there. Thank you.

B. Spamming and Post Content
- Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.

QFT. Thread closed.

Nepgeah wrote: »

I'm still curious as to why it says "Help me" over your eyes in the community feature intro.

Sorry I swear I don't know what you mean. *blinks twice*

KarmaTheAlligator wrote: »

Cheers for them! Any possibility we could get the Elins from the stream? The ones that appear when you're showing a code?

Yes, I'd like to get those done eventually. They're on my list

FYI guys, new forum avatars have been added to the avatar selection screen in your forum profile. This includes Valkyrie-themed avatars along with a few extra fun ones.

Enjoy!

ArcherOfEnvy wrote: »

ArcherOfEnvy wrote: »

@Spacecats and everyone that was on the stream watching and redeemed codes:
I have not received Fragments from 'TheFinalRuneMark' code. I got the car, the 500 reward credits, the dragon wings, the dragon scales, but not the fragments. Maybe a delay, I'll check logging in today, report back if there isn't nothing by midnight (GMT time.)

Confirmed received fragments. It was a delay as I've suspected.

Sorry for the wait. When a lot of codes are redeemed all at once, the Item Claim can get a little overwhelmed and put things into a delivery queue. Unfortunately that's what I originally thought was happening with some of the earlier item codes, and it turns out they really were borked. I hope the final code with the dragon wings and go-kart helps make up for any missing deliveries.

Tiana wrote: »

Come on guys! You got this!

Winner, winner, valkyrie dinner.

This is out of the ordinary, and unexpected. I'll look into why this is happening for future codes, but unfortunately I believe timers like this are tied to the items themselves and the way they're delivered via Item Claim. I think some items from the Glaiveathon will have to remain this way. I'll warn people today about it.

No. My birthday was yesterday. No sale.

It's certainly POSSIBLE there will be some sales during the valkyrie release, and similarly during May, our anniversary month.

Stay tuned.

cheekibreeki wrote: »

@Spacecats

"The best loot drops from dungeons. The more dungeons you can play on any given day, the more loot you're pick up. So getting double the usual number of entries effectively doubles your loot!"

typo (sidenote, I am for hire if you guys want an editor )

I fixed the typo. Thanks for letting us know.

We also updated the Elite subscription page. You can see how much Elite Status time you have on your account and when your subscription is due to renew or expire.

https://store.enmasse.com/tera/elite-status

TheCatalyst wrote: »

Will the name be changed? Because backstep is no longer fixed to backstepping, so..
Will they call it 'evasive' step? Or 'don't hit me plox' step?

No. If you don't aim in a specific direction, the skill still backsteps by default.

LyricaDreamy wrote: »

Oh! i hope theres a code !

There are bound to be MULTIPLE codes. The further we get on our Valkyrie and the more people we get tuning in, the more codes there will be.

It's very cool that Independent is taking the time to help people learn the encounter. Sounds like there may have been some drama in the past, so it's good that everyone involved is looking to move past it and tackle Harrowhold like pros. Thank you guys and good luck with the training!

The boxes are like Russian nesting dolls. All you need is the first box from getting level 2 before the 30th. After that you just need the appropriate character level required to open the boxes inside. You can take as long as you like.

LesbianVi wrote: »

Hey @Spacecats, can you add the wallpapers of those Valkyrie pics you showed us so far?

Sure!

Merkraad wrote: »

Rokubyou wrote: »

*sees that STANDARD EME RULES APPLY*

That's sad, I really want to join but I am from SEA region. Can we not do something about it? ;(

Where are those rules?

I've turned that bullet into a link that leads to the full contest rules.

cheekibreeki wrote: »

I like the change but I have become so accustomed to the way it is now that this will be an adjustment for sure.

It's really not. I found it to be a very natural transition on my priest. You'll love it.

SaphirKanzaki wrote: »

This means, you will only get the box if you hit lvl 2 by April 30th. Then the system does not send out boxes anymore. Once you have the box, you can level as slow as possible.

I even have one of the old leveling boxes on one of my characters.

This is correct.

Yes please only use dull and boring colors. Brown on brown is a great way to attract attention and show the true spirit of thaglaaaaiivvveee.

Starting NOW and ending April 25 at 11:50 p.m. PDT, we're taking submissions for the Valkyrie Loading Screen Contest! The top winners will get an EMP prize along with the rare honor of joining the ranks of previous community artwork to be featured as in-game loading screens!

To enter, read the submission rules and instructions in this news post: http://tera.enmasse.com/news/posts/tera-contest-valkyrie-loading-screens

I can't wait to see what our community artists create for the new class. Good luck!

A new breed of hero is about to take flight. Join me for TEN HOURS of Valkyrie preview over two days! We'll begin on Friday at 11 a.m. PDT (then again on Saturday at 11 a.m. PDT), forging our new Valkyrie, giving her whatever weird face our Twitch channel demands, then taking to the field of battle in order to hopefully not die. I'm taking suggestions for Valkyrie names right here. The higher we level during the course of the marathon, the more rewards our viewers will receive.

On top of that, the weekend of April 22 has been designated "Glaiveathon Rewards Weekend." The higher our simultaneous viewer count gets, the more rewards we'll unlock for that weekend. I'm talking about double XP, enchanting events, overworld invasions, and cosmetic items for all TERA players to enjoy! It all depends on what milestones we reach, so participation matters.

Those of you who joined us for Extra Life and the Ninjathon Class Preview know I like to get a little weird during these marathon streams, so be prepared for some extra "hidden milestones" and surprise events to keep things entertaining throughout the show. We're gonna have some fun.

Spread the word! It all goes down at https://www.twitch.tv/enmasseentertainment

Ginjitsu wrote: »

LesbianVi wrote: »

Spacecats wrote: »

LancerJiva wrote: »

Eme staff is active? You must be talking about the old staff, not the current staff.

Do you have suggestions on how we can improve?

YEAH I HAVE ONE, Get a female Dev

I'd rather they get competent devs

When you say "devs" are you talking about Community Managers? There are whole teams at Bluehole that do the dev work for TERA content. I know you guys mostly see and hear from a few folks and myself here at En Masse, but it's hard to know what you mean since none of us are actually video game developers

MangaGirl987 wrote:

Heyo! I just wanna say how thankful I am to play tera, it was ony of my first mmo to consistently play with my buddies.
Tera is an imperfect game, but there's still good in the game and it's nice to appreciate acknowledge what enmasse has done for us. I really enjoy the battle mechanics tera has and the silly streams spacecats do daily haha

Thank you enmasse.

Thanks so much for posting. There's a lot of really great comments in this thread showing player love for the TERA crew. It's stuff like this that helps keep us motivated to do our best!

Yes, the name reservation event is just to set aside a character name for later use. You can use it on April 11 to make a Valkyrie.

The Character Slot voucher will be delivered to your account via Item Claim after the Valkyrie goes live the morning of the 11th. Claim it on the server you want the extra character slot on to get a free one. If you're already at 16 characters on a server (the current max) don't worry, the April 11th update is also upping the maximum number of characters from 16 to 17 per server. Just log on to an existing character, claim the voucher, and unlock your 17th slot for your new character.

Kind of an odd question, but sure why not ;D

Our current streaming PC is a couple years old. It uses an NVIDIA GTX 970, 16GB RAM, and a i7 4Ghz CPU. The OS is Windows 10 and the hard drive is a SSD.

Overall TERA runs great on highest detail. Really the only time we run into trouble is when we're simultaneously rendering a stream (X-Split), using GM commands in TERA (which isn't really normal game behavior), and there are hundreds of players around. Then things slow down quite a bit. If anything I wouldn't mind a video card upgrade and maybe a little more RAM, but I haven't gotten around to getting the request in.

Sounds like something you should submit a support ticket for. They can help you troubleshoot. Your system specs are very close to what I run at home, and my machine barely hiccups in crowded areas no matter how long I've been playing. Something weird is definitely going on.

http://support.enmasse.com/tera/tickets/submit

You're going to want to submit a support ticket to get this resolved:
http://support.enmasse.com/tera/tickets/submit

The support crew will need a little more information as well. Please include your launcher.log file (located in your TERA folder), a screenshot of the error you're getting, and a screenshot of your TERA folder.

We appreciate all the kind words. We care about TERA and want to give everyone a great experience. See y'all in the dream!

NPCPak wrote: »

I was actually hoping it'd be more like the Warrior LV 65 box... with the free weapon skin, noble enigmatic scroll and other beneficial loot. But... what really confuses me the most is their choice in numbers. Why x255? Why x92? Why x3? Is this a hidden code into a deeper meaning or you did you roll a 300-sided dice?

I believe 255 tokens is exactly how many you need to get full slaughter + jewelry.

As it's explained in the news post, the 24-hour titles are really meant to award the most hardcore players. They're in the same vain as server-first achievements, which TERA has had in the past and were far less forgiving.

When it comes to level-up rewards, the Valkyrie Rewards Box has a much larger window and gives you a lot more rewards for reaching level 65 (including its own title).

Kyandii wrote: »

While I realize you're all responding to Spacecats inquiry- the topic of this thread is not only being de-railed but the posts are contradicting the reason why I started this thread in the first place. Please make your own thread if you wish to continue those conversations. This is a thread for appreciation, not your wish list to Santa.

Yes, sorry to lead the discussion down a different path. This isn't the place for game suggestions. LancerJiva implied the current crew should be more active so I wanted to follow up and ask how.

When it comes to suggestions on how to improve TERA, there's an entire subforum to post in: https://forums.enmasse.com/tera/categories/game-suggestions

LancerJiva wrote: »

@Spacecats, @Noesis, @Halrath

So it was mentioned in the EU patch notes as a "Known issue" that you could not use Volcanic, Obsidian, or Glacial weapon skins on the Valkyrie just yet. Since we have to wait longer then EU for the class to come out, will we get to use the weapon skins on our Valkyrie when it does come out next week? I know many people have these skins saved including myself, and it would be quite disappointing to not level a Valkyrie while not being able to wear the weapon skin.


So will these skins be usable on release date or not?

They should be usable on the release date. Go decorate your pretty little valkyrie.

Moving this thread to PvP Discussion forums.

Please keep comments polite and constructive. This is a chance to give a shoutout to the players you think are the very best PvPers. Don't tear anyone down, and remember trash talking is against the forum rules.

Thanks guys!

TheCatalyst wrote: »

Its the cows. They disappeared from Highwatch, they must be in the server room!

That could be it. Cow energy can't be created nor destroyed.

(You can milk it though -_- )

LancerJiva wrote: »

Eme staff is active? You must be talking about the old staff, not the current staff.

Do you have suggestions on how we can improve?

The official class page is also up: http://tera.enmasse.com/game-guide/classes/valkyrie

The Honorbound content update is releasing April 11, featuring the new Valkyrie class! See today's news post for details on the level-up event surrounding the Valkyrie release, and how to earn achievements and rewards surrounding the new class: http://tera.enmasse.com/news/posts/new-class-the-valkyrie

Ops reports that instance matching should be working now. One of the servers just wouldn't talk to the others, but it went to couples counseling and is communicating in a meaningful fashion now.

Because of the headache this caused, we'll extend tonight's power hours by 2 hours (4pm-12am PDT).

ArcherOfEnvy wrote: »

This happens sometimes. X-IM / X-BG bugs out for some reason and either fixes itself, by requeueing or Dev Ops working their magic.
* X is because it's cross-server.

You are correct. Ops is completing the ritual right now...

Soon.

This is a duplicate issue that already has at least two other threads. We are working on the issue right now. Sorry about the headache.

I'm checking on this right now. We'll try to get the hamsters shaken out shortly.

The codes should be working now, there was an issue with the activation time versus when they started getting handed out. We'll follow up with MMORPG.com as well to let them know that the codes are working now.

So if you have a code already, use it. It should be valid and grant you your items. If you use it and it doesn't work for you, post here and let me know.

Angeline wrote: »

So... it's Monday...

Things have been a little hairy today.

Today's power hours are Gridiron. Tomorrow's are FWC.

Closing this thread. I've deleted multiple comments in this thread that contained, or were in reply to bickering, political comments, or rude comments of a personal nature. If you have any legitimate issues playing TERA solely due to the fact that there are cows in Velika until Tuesday morning, please message me privately about it and we'll see what we can do to help your situation. Thanks!

Nootiful wrote: »

PhoenixKiss wrote: »

Spacecats wrote: »

No sorry, the cows and chickens won't go anywhere until Tuesday maintenance. You can always change channels in Highwatch, though. The cows and chickens are only in channel 1.

Like he said...SO SIMPLY CHANGE THE CHANNEL! There is 3 channels in Highwatch.

No channels in velika
Changing channels should not be considered a "fix"

It's not a fix, it's a workaround. The animals will be gone after maintenance on Tuesday morning, but if the PC you're running on is experiencing lag from the players and NPCs in that area, moving to another spot will stop it.

This is likely a scam. I'm going to edit the URL just so we don't point people to it. If you see it again please report the sender.

Idi0ticGenius wrote: »

There's actually more than cows and chickens. I saw a pig stuck inside one of the pillars.

That's kinda sad. I think he started out on top of the pillar. At this rate he'll be roasting in the molten TERA core before maintenance saves his bacon.

Ves1978 wrote:

i can also always change a game where CM doesn't reply in threads on forums with cocky attitude...

That's no bull right there.

No sorry, the cows and chickens won't go anywhere until Tuesday maintenance. You can always change channels in Highwatch, though. The cows and chickens are only in channel 1.

I'll see if Spacecats can pied piper the creatures back to the dream....

True bovine combat.

The Google calendar will be updated on Monday, but there are Power Hours intended for April. FWC is currently on for the next three hours with Jackpot bonuses.

forum pls.

I feel like I pulled my weight way more in that second match even though I wasn't in the top 3. Thanks everyone who joined me for this week's stream, I had a great time

LHMG4YDWYJ wrote: »

Isn't today CS pwr hr?

Yes, but let's just say there will be some FWC incentives as well during the stream, so get ready to queue ;D

Shhh... do you hear it?

Distant voices, quickly approaching.

The echo of heroic cries.

Getting closer still.

The faint smell of dust in the breeze.

The far off sound of brav-OH GODS HELP US WE'RE IN FRAYWIND CANYON!

Today we're streaming EARLY. Starting at 2 p.m. PDT instead of the usual 3 p.m. PDT. I'll join you all for some Fraywind Canyon madness. If it's anything like last time we ran FWC, I'll pretty much be an unstoppable force of death and destruction, so prepare your bowels for impending release.

We'll also have the usual raffle, item codes, and all sorts of fun stuff to do in chat if you're unable to join us in game. Come hang out! https://www.twitch.tv/enmasseentertainment

Haloist wrote: »

Keep the responses coming in guys. It's entertaining to see what you guys have been through XD. As a bonus, I have a video to share with you guys, which I had recorded probably a month ago. I call it "Bullying Chupathingies".
Enjoy.

You brute. Traumatizing my beloved chupathingies.

Dragon Scales are changing in our version as well. We'll give you a heads up here in the forums on how the new system will work.

Nootiful wrote: »

Spacecats forgetting the name of the boss in manglemire even though its a 1 letter difference (manglemore)

Haha, did I really forget that? I must have been flustered or something. I tend to forget things when I'm nervous.

The name reservation image says the 4th because that's when you can use the name you reserved. You can make it any class, but I'd suggest saving it until Valkyrie releases and using it then.

Error Code 119 mainly comes up when the Web Browser has Opted-In to auto-fill some specific personal information, and on that particular page, by default it can cause the page to not display the "State" field as a separate box to input information into, until after you have specifically typed in your city and country.

To force the "State" box to appear, I believe after putting in the city, you need to tab down to the Country/State dropdown selection, choose any other Country than what the default selection is, then choose United States or the country that applies to you, and you should see the State dropdown box appear above the Country/State dropdown.

From there you put in any state, or you can try putting in information that most accurately fits your billing information, and then proceed on with the purchase.

The Error Code : 119 should no longer appear.

This Link should be able to answer the majority of your questions : ( http://support.enmasse.com/tera/transferring-a-character-to-another-server#How_do_I_transfer_to_another_server? )

More details will be posted on April 4 along with the official Valkyrie class page (which will also announce the class release date), but since so many players have been asking about character slots we wanted to let you know what to expect.

When Valkyrie releases, the maximum number of character slots will increase from 16 to 17 per server. For a lot of players out there, this is a big deal because they've already maxed out their character list on their favorite server, and this will mean they don't have to delete one of their characters (or swap to a new server) to make room for their new Valkyrie.

There's also some good news for every TERA player that logs in after the Valkyrie release. Each account will get a single Character Slot voucher delivered to their Item Claim for free. If you're full up on characters, make sure you claim it on the server you want the extra slot on to make room for your Valkyrie.

That's all for now but like I said above, keep your eyes peeled for the Valkyrie class page (and video guide) going live April 4.

Cheers!

I've confirmed that the Valkyrie page will go up on April 4. It will feature the class guide video illustrating various Valkyrie skills, plus it will officially announce the release date of the class.

Yup, this is something we're working to translate properly and configure. It might play a part in our Anniversary celebration, but we'll see how things shake out. I'm looking forward to it!

There is already a Forum Thread which included the same video.
( https://forums.enmasse.com/tera/discussion/12897/this-is-real-elin-gunner )

We are definitely planning on doing something like this, hopefully this year.

The problem should be fixed now on our live server.

We are investigating the problem. I haven't figured out the cause quite yet so I don't have an estimate on when it will be resolved.

Koikoi wrote: »

Am I reading this thread correctly or have I not seen a Tera CM in here yet?

It's not like by answering a few relevant questions they would be letting anything out of the bag. Tera on console has been announced already.

There's a lot of community speculation in the thread, and unfortunately there aren't a lot of things we're prepared to say about TERA console other than the basics. There are announcements on the way that give more detail, but the PS4 and Xbox versions are still in development so many things that players are seeking answers for haven't been completed yet.

There's a real possibility for this happening. Our Platform team (aka Geletron's team) has a lot on their plate right now, but this is something they'd like to do

Sorry guys, you'll just have to wait a little longer. I have no date to give you at the moment.

Shikine wrote: »

So GF confirmed the Valkyrie date 11 days before the actual release and gives 3 days to players to get the desired title since leveling became harder.
@Spacecats @Noesis @Halrath

Can you make sure that we have:
1. enough time to prepare (working people take vacations) - i think at least 10 days before the release is the bare minimum considerate publisher attitude to give players time to deal with real life if they choose to
2. enough time to level up, the 1 day as it was during ninja release won't cut it, and considering the server problems I would give more time than 3 days

Thanks for reading

There will be Valkyrie info and videos to get you prepped before the class release happens. The level-up and title will also function a little differently. With Gunner/Brawler, players had to race to 65 (which in theory is cool but a major bummer for 99.9% of players). With Ninja there was a window to reach 65, and titles were granted after the fact. With Valkyrie the process has been refined a bit more. We'll give you more details on that once the Valkyrie page goes up and the NA date is announced.

TheCatalyst wrote: »

Whenever the date of release would be, whatever the event its gonna be..
The only thing that I wish for during the new class launch is..

The cows doesn't walk into the server room.

Fear not. We shall lure all cows to the barbeque grills on launch day.

Are any of you able to log in to the website if you specifically log in from this page : ( http://support.enmasse.com/tera ) ?

Congrats on the new PC! As always if you have questions getting started, the new & returning player forum is perfect for getting help:
https://forums.enmasse.com/tera/categories/new-players

Not to mention we have a guild finder if you're looking to get social in game:
http://guilds.enmasse.com/

MOD EDIT: Hi everyone! I've removed some off-topic posts from this thread. Please remember, this is a post for tips on playing with a controller, not a debate about control schemes. Thanks!