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Ceciella wrote: »
Is it okay to post some of our favorite videos like this one?

Yeah well it wasn't called "How to Die in FIHM" for nothing :p
Please join the early celebration in this thread by sharing your favorite TERA memories! <3

https://forums.enmasse.com/tera/discussion/14234/remembering-5-years-of-tera
Closing applications tonight at Midnight PDT.
Welcome to May 2017!

As you guys know, this month celebrates the 5th Anniversary of TERA. While a lot of you haven't been here for the full five years since TERA's launch (myself included), it doesn't take long in TERA to start forming your own story. There are bound to be a lot of awesome memories out there, and we want to hear about them! Post your screenshots and stories, share some excellent moments you've had in Arborea. I'll be adding some En Masse tales (and hopefully screenshots) from the staff throughout the course of the anniversary month.

We have a lot planned for the anniversary event-wise. News is still on the way regarding in-game stuff and those will have their own forum posts, so please keep this thread focused on remembering TERA and the interesting times you've shared among friends. <3

Here are some of my own screenshots I've collected to help kick things off:
One of my first GM characters.
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The first time I summoned Tantibus (on the deck of the dreadnought, Kalivan was not happy)
ow7sygh.png

Leading the charge! Monsters were nearby, and I was leading them to the battle. It was a long ride and people started suspecting I was lost. -_-
Eventually we reached Amena Quatla to find... a lot of lasers.
i0IjsYf.png
nrmedq1.png
Perfect /dance sync. This is right after the HYDRATH costumes came out.
khW911E.png
Secrets & Shadows launch day (the ninjas are all invisible).
CiRwInu.png
Players happily enjoying an event featuring Darkan.
UAm7eOl.png
The core has been compromised. Allemantheia quarantined.
BtEDaTw.png
Testing Mongos for TERA Mongo: Neon.
F4EhIWX.png
My shining Slayer for the "Teach Me How to Slayer" stream.
FPZT0RM.png
J2PO3oe.png
Hansel. So hot right now. Hansel.
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pHxlVzF.png
9pcQf64.png
TWMagimay wrote: »
Spacecats wrote: »
There are definitely anniversary events, they just aren't starting at the 1st of the month. I need to check with the TERA crew but I think I can give you guys an exact start date today.

B-b-but the 1st is the actual anniversary date. I wanna invite you to my birthday and, when you arrive, tell you that I do have a cake planned and later I'll tell you how many days until you can eat it.... Is the cake a lie?

Yeah... maybe there's a way we can celebrate today just in the forums. I don't want the true anniversary day to go by without something special.
We've been planning a lot of things for the anniversary. They don't start today, but they're coming. Keep your grapes peeled for news this week.
Sorry but posting about 3rd party programs is against the forum rules & guidelines.

...with the exception of this thread: https://forums.enmasse.com/tera/discussion/14059/the-3rd-party-thread

Please keep the conversation pointed there, thanks.
There are definitely anniversary events, they just aren't starting at the 1st of the month. I need to check with the TERA crew but I think I can give you guys an exact start date today.
A group of players planned in advance to come in and purposefully heckle and spam today's Twitch stream. They weren't interested in the art contest or anything stream related. Some of them were banned from the chat along with some people who kind of just joined in because it looked like fun.

Sorry if you got caught in the crossfire for just voicing your opinions about the art work. Assuming you were being respectful with your comment, you shouldn't have been permanently banned.
You're totally free to post things that don't break the forum rules. All the topics that were closed or removed contained behavior or topics that broke the forum rules. Things like 3rd party programs, hacking, flaming, name calling, personal attacks, witch hunting.

Discussing forum moderation... unfortunately... also fits that category, so I'll be closing this thread. :p
We had some technical difficulties getting the stream started, but it's now live.
Ginjitsu wrote: »

What about teasers?!

Your kumas is so fat, when he sits around the house, he sits AROUND the house.
Don't forget the Twitch stream is today, and we'll be showing off the winning entries! The top post of this thread has been edited now that the contest is over. See you soon! https://www.twitch.tv/enmasseentertainment
It would be irresponsible of us to give out the names of people we're investigating for hacking. If they're hacking, they'll be banned, and if the aren't then they might not even realize they are under investigation (depending on how far things go in the process). Naming specific players would start a huge witch hunt, and there are likely still people out there that should be investigated but we aren't yet aware of... so whatever list we give wouldn't even include all the hackers.

In any case, there's a rumor going around that we're banning hundreds or thousands of people. In reality only a handful of people have been banned so far. The average player has nothing to worry about (especially if they aren't doing anything that affects the live service of the game or cheats the system).
clfarron4 wrote: »
@Spacecats, for certain of the 3rd party programs, I've explained the major cause on reddit as follows:
Take skills like Rapid Fire, Burning Heart, Shield Barrage, Rising Furing and Burst Fire. - The majority of these are core DPS skills. - These all work through manual chain activation to themselves. That means ping is applied to each activation of the chain.

Taking Rapid Fire as an example, you can observe that some sub-40ms players can get all 7 hits off in less than about 0.8 seconds, where player with more than 100ms ping (which is the case for quite a few NA and CA players) would be lucky to get all 7 hits off in less than 2 seconds.

You might argue that the skill does the same damage. Yes, the skill does the same damage. What is different is that the lower ping player does that same damage in a significantly smaller amount of time than the higher ping player.

So, how could things possibly be changes so that with these multi-hit skills do the same amount of hits in a similar time irrespective of ping? Well, there are a two ways that I can see:

1) The 3rd party programs to emulate low ping. Yes, we know which ones. And it would seem that this is not a preferred approach by EME

2) Modify the way the skills work so they don't chain themselves, but instead into another skill, in a similar way that Traverse Cut for Warrior works. Why do I suggest this? Well Traverse Cut is multi-hit like the others, but all 13 hits just run by themselves at the same speed regardless of ping and you can chain out after the third hit into Blade Draw or iframe out if you accidentally used it when Blade Draw is not going to come off cooldown fast enough.

Is there a disadvantage to doing the second option? Of course, because it won't be a quick fix and at skills from at least 5 of the different classes have to be modified to accommodate for the change,

However, in doing this, I believe you would lower the need for quite a few players feeling the need to use a third party program as suggested in the first solution.

It can be pretty unfortunate for players with higher ping to use those skills, I agree. There are often "high latency builds" for glyphs and rotations that simply ignore those abilities in the case that your ping is so high that it affects them. That's not an excuse for why the skills shouldn't be changed mechanically, but there are workarounds. There are players out there that still do decent DPS (enough to clear hard mode dungeons) with those other builds.

On the 3rd party program side of things, there are players using programs that flip things around so that they're actually doing way more DPS than anyone else who isn't using a 3rd party program. I'm not saying they all function like that or that it's even a majority of people, but when it happens it changes from a solution to blatantly cheating the system and other players, and we have to act on that.
jongbae wrote: »
I'm just curious how are we going to discuss about something without mentioning or sharing our argument about them. This is so hard... also makes no sense but ok good try.

You can talk about them, we're just asking that you not give the software name (making them easier to find and use) or a link. Making a discussion to promote the thing a few people have been banned for seems like a bad idea.
MaelSlayer wrote: »
Halrath wrote: »
While I can't give any details just yet, we are definitely celebrating the 5th anniversary.

The lack of comunication and info admins provide lately is increasing in every topic issue or matter that players actually care about and it's getting annoying, you guys should work on that.
No offense it is not personal you gave the info that you could or were told to but what kind of answer is that, you basically post to tell us you can't tell us anything
i'll tell you recent news Maelslayer Mount tyrannas bough 100 bucks of EMP 1 hour ago, not impressed not interested? that's perfectly fine
But i'm interested to know with some anticipation what you guys are preparing to distribute my funds my sells and my stuff ,etc

I appreciate your perspective. Spacecats and myself both want to give as much information as we can. Unfortunately, at this time, our hands are tied. That said, we will be messaging about future events with more lead time. For now, though, we're doing what we can.
Revolt23 wrote: »
@CobaltDragon I appreciate your fast response been trying to figure out the times in games for hours now.

We're in UTC -7 if that helps.

(Next Autumn it will change back from PDT to PST, very confusing.)
Bans, hacks, and 3rd party programs are on a lot of people's minds after Noesis' statement this week. Unfortunately it's a really tough topic to discuss with community members because it's against the forum rules & guidelines to make comments about them...

... except for this thread.

I realized yesterday (and a lot of you guys pointed this out, and I apologize because you probably felt like your voices were being lost in the crowd) that squashing all discussion about the 3rd party program topic isn't too much better than letting trolls and flamers run rampant. Ultimately the people that want a calm discussion are the ones following the spirit of the rule (and punished for it) while others will continue to push their message across multiple channels even if it gets them banned. I'm hoping this thread helps with that, and we do want to give you guys a place to discuss the things you care about the most. That's what the forums are primarily here for, a service maintained for players to voice their thoughts in a constructive way. Cool...

So here are the ground rules for the thread. I might edit this as the discussion develops so please keep this top post in mind.
  • No memes or videos. Use your own words to discuss the topic and try not to derail things.
  • Don't link to any 3rd party programs.
  • Don't name any specific 3rd party programs.
  • Don't attempt to interpret the Terms of Service for others.
  • No witch hunting or calling out individuals.

Bickering, namecalling, and general nasty or argumentative behavior will be edited and removed by moderators, just like any other thread. Keep in mind that there are things that we at EME can't respond to, and there are legalities involved when it comes to topics like bannings and the Terms of Service. Please don't expect any En Masse staff to reply in this thread and approve software that we aren't the publishers for. If you've posted your thoughts, and believe you're being overlooked, don't keep posting the same thing over and over expecting an official response. En Masse staff will comment where appropriate but this thread is primarily for community discussion.
Today's stream will around 3ish PDT, so far as we know. Watch it here as Spacecats goes over the Valkyrie Loading Screen Art contest entries and winners.

www.twitch.tv/enmasseentertainment
Revolt23 wrote: »
Do I have to @Spacecats to get a response? Sorry idk how this works but can I get the time of stream so I don't miss it here from work. Thank you.

It generally starts around 3pm PDT, give or take a few minutes. That would means it starts in about 3 more hours and 6 minutes.
Panty wrote: »
@Spacecats

are you going to stream all the entries?

I streamed them all last time and I think it took a little too long. By the time we got to the winners I think we weren't able to give them 100% of our excitement because we'd been streaming like 2 1/2 hours haha.

So I'm thinking I'll show off some favorites. Maybe 30 of them. Then move on to the honorable mentions and grand prize winner. It will still probably take more than an hour to stream but the ones we do end up showing will get a good minute or two of air time so we can appreciate the art.

Then all entries, whether they made it to the stream or not, will be displayed in an image gallery on the TERA Facebook page next week so people can appreciate them FOREVER.
We're doing something for RMHM next week. Details coming...also next week.
LilMsQTay wrote: »
I got emp points for buying shop items, went to claim them (bc I have that Elite pack for 30d) and I did not get those as well

The "Reward Credits" are delivered to your Item Claim, but the "Reward Points" are added to your Account's Balance, which progresses you up towards the next Tier. There is a little circular icon ( to the right of an Elite Icon ) which displays your Tier Number, and if you click it, will bring up your TERA Rewards Menu and the Rewards Emporium Shop.
While I can't give any details just yet, we are definitely celebrating the 5th anniversary.
Thanks you guys :p

I really appreciate your kind comments. I like you guys too <3

I'm really excited for tomorrow's Twitch stream by the way. Showing off the artistic side of the TERA community is one of the things I love best, so I can't wait to show off the loading screen contest results and reveal the winners. I hope to see some of you there!
KnightFalz wrote: »
If people are getting bullied there is a problem far more important than the presence or lack of a dps meter going on.

It is a symptom of a larger problem of bullying, that's true. A lot of players feel that knowing another person's DPS gives them a tool to use against that player, whether they're doing well in a group or not. A toxic player will find ways to bully or be rude, regardless of the tools at hand. Still, insulting someone else's DPS is a pretty good way to start an argument. If there was an in-game way to measure damage output, the safer thing to do would be to make it personal, so you could only see your own damage for the sake of self-improvement.
@Spacecats

Would it be possible to feature all the submissions, not just the winning ones, on a forum thread or a webpage or something?

Some of them are really good and don't get awards or honorable mentions and it would be nice to view and appreciate them outside of the stream. Plus it would help people who are looking to get commissions by showing off each artist's style.

Sure, what about a Facebook gallery after the contest is over?
Noobsloth wrote: »
@Spacecats It's been stated previously that bluehole studios doesn't like the idea of a dps meter.

That may be, but it wouldn't stop up from forwarding player requests to the developers. Part of what we're here for as the publisher is making sure the development team is aware of player requests.
This thread is indicative of a lot of closed threads today. The discussion has ultimately become a thinly veiled conversation about 3rd party programs and hackers that have been banned for developing them. Unfortunately anyone who sees these 3rd party program developers as heroes to the community have been replying with memes and personal attacks against anyone who they disagree with. I've deleted multiple personal attacks from the discussion. Because the thread has turned into a salt war, spawning a lot of speculation and demands for a laundry list of other topics, I'm closing it and will continue to disallow conversations about 3rd party programs.

Hopefully some of my replies gave you an idea of where the TERA team is coming from on this issue and how we plan to deal with it. Many players still believe using illicit 3rd party programs is the only way to continue playing TERA. I ask that you please stop creating threads about it if you want to continue participating in forum discussions about the game.
Teaj wrote: »
TWMagimay wrote: »
Spacecats wrote: »
AGY7M6KD9M wrote: »
Spacecats wrote: »
Random4lyf wrote: »
Like. I honestly believe if you reached out and worked with the people you banned already. Things could have been a ton better.

Unfortunately EME did try to reach out to some of the people developing 3rd party programs in an effort to communicate with them, but the answer was no.



@Spacecats https://puu.sh/vyhpK.png

Lying will not help get the community on your side.

This would kind of confirm that we tried to reach out and were denied, wouldn't it? It wasn't me who reached out, so saying "Spacecats would like to talk to you" is kind of weird. In any case I'm not lying, we did attempt to reach out weeks ago and there was nothing.

No. All it confirms is that some unknown person claiming to be working for you tried to reach out. And it sounds like there was no proof of identity provided. If that's how you reached out, well, really...your method is closer to the Nigerian scam than to an actual business meeting.


LMFAO. Made my day.

I'm saying that's not really how the conversation went, and I'd really like to avoid callouts on the forums, but it does indicate that someone reached out from En Masse. Noesis made it a point to try and discuss potential issues with 3rd party developers. Those developers said they didn't want to talk and were sure they'd get banned (which kind of indicates that they knew they were doing something bad). In any case the result was that they didn't help with the issue, continued developing 3rd party software (like I said this was weeks ago), and were subsequently banned for it.
Sure. We're still working with BHS on that issue, but we understand you want the tabs back.

Right now, you should submit a ticket and CS will replace the missing tabs.
AGY7M6KD9M wrote: »
Spacecats wrote: »
Random4lyf wrote: »
Like. I honestly believe if you reached out and worked with the people you banned already. Things could have been a ton better.

Unfortunately EME did try to reach out to some of the people developing 3rd party programs in an effort to communicate with them, but the answer was no.



@Spacecats https://puu.sh/vyhpK.png

Lying will not help get the community on your side.

This would kind of confirm that we tried to reach out and were denied, wouldn't it? It wasn't me who reached out, so saying "Spacecats would like to talk to you" is kind of weird. In any case I'm not lying, we did attempt to reach out weeks ago and there was nothing.
TWMagimay wrote: »
I just have one question:
Our commitment to making TERA an awesome experience for our players includes ridding the game of malicious 3rd party programs like the packet injector, and that’s what we’re working to do.

Does that commitment also include improving Tera's performance in terms of fps and ping-dependent skills? Or do you consider 10 fps and 150+ ping to be part of this "awesome experience"?

FPS is a game optimization issue that we've put forward to Bluehole, so they have heard the NA playerbase desire for better in-game FPS. The lag spikes are something our operations crew has been investigating for the last couple weeks, and has proven to be really tricky to track down and eliminate. Some players are lagging quite often, some have connections that are fine but suddenly spike, and some never experience lag. It's been an ongoing topic in the forums but unfortunately I don't have any solutions to share on that front right now. 3rd party programs aren't an acceptation solution to lag, and a lot of 3rd party programs do much more than deal with high ping.
All i'm going to say is that you guys started a war that you will not win as you will most likely ban 80% of the whole tera player base and have no one remaining as the rest will just quit and move to another game that isn't a joke like so. Or is this a plan to get people off a tera and other kritira or however its spelled, you are trying to kill a whole game with one bold statement as this will go down in history for not just you but everyone.
So good luck :)

This isn't really on topic for the conversation, but I want to say that we would never ban 80% of the TERA playerbase. In fact only a handful of malicious users have actually been banned so far. The rumors that hundreds and hundreds of players will be banned without warning are actually misleading.
jrtseven wrote: »
Spacecats wrote: »
Ultimately it's a Bluehole decision to make. I'm sure we've passed the request along in the past because it's a topic that comes up fairly often in the NA community, but it's time we checked in with the development team again to see if there are other ways players can keep track of their damage output beyond comparing character stats.

What about passing the request to bring back leaderboards?

That's not really on topic here, but yes it has been requested. There are a number of things we regularly keep up on in hopes that it will be implemented or improved by the development team.
Ultimately it's a Bluehole decision to make. I'm sure we've passed the request along in the past because it's a topic that comes up fairly often in the NA community, but it's time we checked in with the development team again to see if there are other ways players can keep track of their damage output beyond comparing character stats.
Aimovera wrote: »
Spacecats wrote: »
Machineoil wrote: »
EME lashed out against people who invested their TIME and EFFORT to make this game playable. This is turning point for this game.

We banned people who were hacking the game client and creating 3rd party programs to help others hack the game. If that's what they'd like to spend their time and effort doing, then they'll have to find another video game to do it with.

You've got to be kidding me xD...

Mind you were not just talking about one person who decided to Google a DPS meter and install it on their computer. Multiple banned individuals were actively looking for ways to hack the client and game the system with 3rd party tools that they've developed. Knowing that, would you have still banned them or do you think it's unreasonable?
Grievuuz wrote: »
Spacecats wrote: »
So some players are asking to openly discuss 3rd party programs in the official TERA forums, and unfortunately that's not an option. I know that seems unreasonably stubborn to a lot of you, but there are legalities involved that aren't doing to be discussed.

Then we appear to be at an impasse. We're most likely gonna continue to rage, shitpost and threaten EME in various ways (honest, non-passive-aggressive truth).

Your move.

Our moderation team will continue to warn and ban people who violate the forum rules. I know that's not really a pleasant answer, but if your purpose in the forums is to rage, shitpost and threaten people then you aren't welcome here.
Random4lyf wrote: »
Like. I honestly believe if you reached out and worked with the people you banned already. Things could have been a ton better.

Unfortunately EME did try to reach out to some of the people developing 3rd party programs in an effort to communicate with them, but the answer was no.
Machineoil wrote: »
EME lashed out against people who invested their TIME and EFFORT to make this game playable. This is turning point for this game.

We banned people who were hacking the game client and creating 3rd party programs to help others hack the game. If that's what they'd like to spend their time and effort doing, then they'll have to find another video game to do it with.

So some players are asking to openly discuss 3rd party programs in the official TERA forums, and unfortunately that's not an option. I know that seems unreasonably stubborn to a lot of you, but there are legalities involved that aren't doing to be discussed.
Random4lyf wrote: »
Spacecats wrote: »
I'd really like to keep this thread open so we can talk about communication between EME and players, so I'd like to ask everyone to please avoid mentioning 3rd party programs, what they do, how to use them, where to get them, who makes them.... really anything that has to do with them. If you have questions please message me directly.

Question. How can we discuss this issue, when the issue you've just exactly prohibited discussion of.

Several contradictory statements and inconsistencies with Enmasse recently and over the last year need to be sorted out.

I'm losing faith and are a number of other players.

Because the topic of this thread is communication between En Masse and TERA players, not 3rd party programs.
Pentos wrote: »
What I am angry about with EME is them deleting threads that were discussing and questioning their methods. This is our Forum is it not? Isn't this the place where we discuss our concerns as a community.

This is the official place where players are encouraged to have constructive discussions about the game so long as they adhere to the rules & guidelines. It's the same as most official forums out there. It's here for your benefit and enjoyment but unfortunately, no, they don't belong to you. Like TERA it's a service that you agree to use responsibly. I know that's super dry and formal sounding but that's the situation.
So... yeah I'm closing this. The message at the top of the forums is an express reminder to not post about these things because it's against the forum rules & guidelines.

I get that you want to understand how these programs work because it's a big topic right now, but understanding how a packet injector functions doesn't help make them legit, and there's already disagreement within this thread about how they DO function or how they might be the best thing to ever happen. It's kind of unfortunate that our stance on 3rd party programs as a negative element in TERA would actually encourage anyone to pursue using them, but I get that people are probably curious. Please just don't post about them here. Thank you!
Hey @Doviculus. I appreciate your message here, and I agree that it's always best to communicate with players even in times when we as a publisher are in some kind of disagreement with vocal players.

Your post was no doubt spurred by the hot topic of 3rd party programs. I don't think the situation is quite equal with the examples you gave where technical problems in the game were preventing players from enjoying themselves. In those examples, there was a mechanical failure that the game developers didn't seem to agree with the players on, or something that interrupted the game. As you noted, we're not developers and this is actually a policy and hacking concern. In any case, I get your meaning even though the comparison isn't perfect.

The topic we're tackling this week is a really tough one because so many vocal players engage in things that are against the forum rules. Threads that get posted are often angry because they think we're blaming them for the existence of hackers, or that cheating/hacking/whatever is 100% justified because from their perspective, they have done nothing wrong and are being persecuted. Many players suddenly feel like they could be banned at any moment, but they still don't want to stop breaking the rules because they've been doing it for so long.

The reality is that the crew here wants players to enjoy TERA, and we do our best to make the game a fun environment. Some players are really messing with that goal, and we have to deal with it even if it means tackling a sensitive topic like 3rd party programs.

I'd like to hear from your perspective what you would do if you were a TERA community manager and very vocal players wanted to break the rules, but you couldn't allow them to do it. They would think you're totally out of touch with the community, of course. It's a tough message to deliver to people.

I hope you had time to read today's follow-up response. If not, please have a look and let me know if you agree with our motivations here.

I'd really like to keep this thread open so we can talk about communication between EME and players, so I'd like to ask everyone to please avoid mentioning 3rd party programs, what they do, how to use them, where to get them, who makes them.... really anything that has to do with them. If you have questions please message me directly.
Closing this thread because it discusses 3rd party programs. Again, we're not trying to shut down communication from our players but this topic is against the forum rules for good reason. In this thread after only two pages I see a lot of players attempting to justify and even encourage breaking the Terms of Service which is where a lot of these discussions lead. I can't allow these kinds of threads to continue when they actively promote the use of software that's causing havoc in the community.

There's a new post following Noesis' statement yesterday. I hope it helps give you guys some context on why the statement was made, the TERA crew's motivation, and what kinds of actions we're pursuing. https://forums.enmasse.com/tera/discussion/13823/cheating-and-third-party-tools-in-tera-you-wont-believe-what-happens-next
This has become a hot topic over the last 24 hours. We don't allow discussion of 3rd party programs in the forums because they inevitably lead to detailed discussion on their functions, how they're used, where to get them, etc... stuff that leads to more people breaking the ToS (and massive forum drama). There have also been a lot of rumors and upset. So I’d like to follow up and give people some insight into what led to Noesis' above statement. Hopefully some of the questions we've been seeing in the community get answered in the process.

To start, the Terms of Service is a legal document every player agrees to when they sign up to play TERA. That document states that 3rd party programs aren’t allowed. Over TERA’s lifespan various 3rd party programs have been developed by players, some way more harmful than others, and the discussion in the community (outside the forums) has pretty much become “so which 3rd party programs will I ACTUALLY get in trouble for?”

That’s led things down a slippery slope where more and more people started using 3rd party programs to the point where they got used to them. For some people 3rd party programs are just part of the everyday TERA experience. So why are “innocent” 3rd party programs suddenly not allowed? The answer is that… well… no 3rd party programs were allowed to begin with. Some people have been discretely using them and haven’t been banned, and now recent events have called the use of ALL 3rd party programs into question, throwing a spotlight on some of those people.

The injector -

We can’t say DPS meters are allowed. They aren’t allowed. Attempting to interpret or amend the Terms of Service in a way that specifically allows the DPS meters or any other 3rd party program goes against the very nature of the agreement and why it’s in place to begin with - to protect TERA, En Masse, and honest players. There are malicious 3rd party programs out there – they aren’t licensed, they are in no way tested by our staff, and they can be purposefully or even accidentally harmful for both the TERA live environment as well as your PC. We can’t endorse them.

Packet injecting is a good example of a 3rd party program that directly interferes with TERA gameplay and is harmful for the live environment. It’s been a complaint in the community for weeks now, if not months. If you’re an honest player who appreciates tackling the challenges TERA has to offer, chances are you’re not a big fan of packet injection. Packet injectors, like other malicious software, directly interfere with how TERA servers receive information from clients. Software designed to do this can be programmed to do lots of crazy things that directly and indirectly impact the game for others… they can also include DPS meters. A hacker could easily create “a DPS meter” that also acts as a packet injector or other harmful software, interfering with TERA in ways we won’t list (and the players installing that software might not even realize).

Our commitment to making TERA an awesome experience for our players includes ridding the game of malicious 3rd party programs like the packet injector, and that’s what we’re working to do.


Player bans –

Since Noesis' post, a handful of players have been permabanned for the use and development of malicious 3rd party programs.

Are we actively hunting for players using 3rd party software in malicious ways? Yup! It’s the right thing to do to make sure malicious software doesn’t interfere with players who just want to play the game.

But this isn’t mass player eradication. We’re investigating those who are egregiously modding and tampering with the client. In some cases players are very clearly guilty of hacking and interfering with the live service of the game, and those players will be banned without warning. Again, like all players they've agreed to a legal document stating that they WILL NOT do this, so a ban isn’t exactly the worst possible punishment considering some of the real problems hackers cause. In some cases the TERA team has had to put a lot of effort and work hours towards stopping hacks and cheats that could have been put towards other things (further affecting TERA players).

Hopefully this alleviates some of the concerns and rumors that En Masse is going to insta-ban hundreds and hundreds of players. Though at this point if you’re thinking to yourself “oh cool, so installing XXXX is fine because I probably won’t get banned,” please re-read everything above and reconsider. We want to tackle this problem in a way that’s best for all TERA players, and you can help by respecting the spirit of the game, the Terms of Service, and your fellow players. If the thing you’re doing messes with any of those, you should stop.
Sorry. I'd love to add them (dyeables rule!), but they're not an option.
My question is- did EME turn the servers down because of a sale on TERA Store?

No. The sales are not related to the servers. The maintenance is unrelated.
There were server-wide announcements to warn people. Sorry you got booted out during a dungeon run, though. This maintenance was pretty unexpected so we wanted to get it done as quickly as possible so people can get back to playing.
The only way to get this resolved is through the support ticket system. Hopefully you made a fresh account to send your ticket, because if you can't access your original e-mail then you won't see customer support's response.

Wait times are a lot higher than normal right now, unfortunately. With any luck your ticket will be responded to soon and your account privileges will be restored. Sorry for the wait.
I edited my previous comment in this thread with the following since a lot of people misunderstood the post, thinking that I believed Australian players somehow connected at 40ms (which would take an Internet miracle).

---

EDIT - Since this post has kind of turned into a weird meme in the last 24 hours, I want to clarify that nobody thinks Australian players get 40 ping when connecting to NA servers. I was talking about latency increases from point to point. No player connects directly to the server, that's just not how Internet traffic works (and what I was trying to explain).

If traffic takes 40ms to reach your local ISP, which then gets forwarded to other routers, the latency between those points adds up to your true latency, the one reported in-game showing the time delay between your home and the server. I used Australia as an example but I could have said Narnia or Mars for my example. The diag files we're asking players to send contain latency times between points, and can help determine where along your ping is jumping along your traffic route. The Ops team is hoping to use this info to help lower latency times and reduce lag spikes.
Final Update: Servers are back up, rewards should be live on all servers, and the TERA Rewards Emporium available again!
Closing before they can see the flames from Highwatch.
Okay. Final word on this thread which has devolved into personal attacks and other negativity.

The calendar is not set in stone. I put up one placeholder item while Spacecats, Noesis, and I plot. RELAX.
Konatan wrote: »
WTS <Fresh Banana> =ω=

WTB <Dracoloth> summoned by Halrath =ω=

6hwuWwX.jpg

I still have that cloak...and bow...and sunglasses. Can't find the dracoloth, though.
Vulkryn wrote: »
I would like EME to acknowledge our love of fresh bananas.

Your love of fresh bananas is real, inspiring, and eternal.
Zoknahal wrote: »
Spacecats wrote: »
Looking into this. It's hard to say whether this was at all intentional on Bluehole's part (since it does look fine with some hats), but we'll try to get to the bottom of it.

It is great that you guys gonna look into it, but while at it, consider that some players do like the ears poking through. This is a good chance to ask BHS to work on a ear toggle. Just like the toggle for hair, they can work on a toggle for elin ears, castanic and amani horns, to poke through hats, or to magically disappear into thin air. Poporis are excluded cause their ears seem to pierce through anything, even solid metal.

I like it. It would be nice to have a toggle. Same goes for horns.
Discussion of 3rd party apps is not allowed. The rules are the rules. Nothing really to discuss. Thread closed.
I'm just going to go ahead and drop this in here...

What About Proxies?
Services that promise to improve your ping and decrease lag may sound promising, but they are frequently used by hackers and criminals who want to remain anonymous. Although we do not block them by default, a proxy or server host will be blocked if it becomes a popular tool for criminal behavior.

http://support.enmasse.com/tera/does-en-masse-ip-block-based-on-region
canikizu wrote: »
I don't think location is the big problem right now.

[Removed content showing 3rd party programs]

The guy in this clip has sub 10ms ping in TR server (yes he has under 10ms), and look at his lagspike.

I've seen the clip, and it shows the guy using a DPS meter, so please don't post it in the forums. It's also not clear from the video what his ping is, so I'm not sure how he can claim a latency of 10ms, especially when that's an insanely low ping. The video illustrates a huge lag spike for sure, but a 10ms ping during a lag spike makes no sense even if it's completely the fault of the server. It would go up.

The question is "where does it go up?" For instance, if you're playing from Australia and your latency suddenly jumps from 40 to 100 as it routes through Japan, that tells us something whether we at EME are able to address it or not. What if everyone routing through Japan is having the same lag? It's why we've been collecting as many diag reports as possible, because they show the actual path between your PC and the server.
Update: The TERA Rewards system has a patch, we are creating a build, and it is looking like we will have some downtime tomorrow to update TERA. Once that goes live, we'll turn TERA Rewards back on!
Grievuuz wrote: »
Spacecats wrote: »
Pamcake wrote: »
My personal issue with the lag and ping spikes is that the problem has been for a while, even before Dreamstorm. What I don't understand is that the game has been out for a while, so I assume that for something that has aged can be found a good server that can handle the game pretty well. EU has now free lag/ping spike server, but we in NA still having problems. The only thing we have going for is doing dungeons or bg's, which are heavily depended on stable servers. Idk how console thing gonna work out due to the lack of new content and basically nothing to do else, but do dungeons or battlegrounds, because it's the only way to get gear or potential gold. On top of that having such unstable server(s) is very unplayable.

You say you experience no lag on the EU servers, but you have problems connecting to NA. Out of curiosity, where are you located globally?

Space is savage today I see :D

No I really want to know :p
En Masse Entertainment always strives to be equitable when it comes to reports of cheating. After all, what one player perceives as a hack might just be another player’s amazing skills.

But lately we’ve noticed a growing trend toward players openly hacking and exploiting (and even some players offering hacking apps as a service), and we’re here to make this absolutely clear: Cheaters, your days are numbered.

Any third party tool or modification of the TERA client is a violation of the TOS and will fall under this. There won't be any exceptions. If you are thinking, "but what about XXXXX? Is it ok?" the answer is: "No. It's not." and you should expect action to be taken.

We’ll be scouring our reports and logs, and any player identified as cheating will be banned from TERA —permanently.

Respect the spirit of the game: Uninstall those third party tools today.
Pamcake wrote: »
My personal issue with the lag and ping spikes is that the problem has been for a while, even before Dreamstorm. What I don't understand is that the game has been out for a while, so I assume that for something that has aged can be found a good server that can handle the game pretty well. EU has now free lag/ping spike server, but we in NA still having problems. The only thing we have going for is doing dungeons or bg's, which are heavily depended on stable servers. Idk how console thing gonna work out due to the lack of new content and basically nothing to do else, but do dungeons or battlegrounds, because it's the only way to get gear or potential gold. On top of that having such unstable server(s) is very unplayable.

You say you experience no lag on the EU servers, but you have problems connecting to NA. Out of curiosity, where are you located globally?
Fading wrote: »
So here's my question.

Is the calendar based off of server dates or pc dates? I keep thinking about this exploit that has been mentioned and that's the only way that I can see that this is exploitable. By grabbing the login reward and then logging out, resetting pc date and then logging back in the next day you could in essence grab it again. However I am sure that EME has thought of this and has already made sure that this is not an issue.

If you are calling it an exploit because of multiple accounts, then this wouldn't be an exploit. If players have multiple accounts and choose to send gold between these accounts, then so be it. That is their choice.

It's based of server time, and we're talking about players making multiple characters and accounts to grab multiple copies of the calendar reward, then mail it to their mains.

Doing this isn't an exploit because there is no bug to exploit, but it is abusing a system meant to give a single daily reward to each person/character. It's something to consider for each calendar reward we put on the list.

If players are choosing to spend hours creating dummy accounts in order to give one character multiple rewards, they're gaming the system in a way that's unfair to normal players who are actually playing TERA, and we as publishers do those honest players a bit of a disservice by creating an environment where that kind of behavior goes unchecked. Our goal is to reward those who actually participate in the game.
It's removed and replaced.
Looking into this. It's hard to say whether this was at all intentional on Bluehole's part (since it does look fine with some hats), but we'll try to get to the bottom of it.
Edited title to remove my name. Please don't call out individuals on the forums. Even EME staff. If you have something to say to someone in particular, please message them directly instead of creating a discussion.
We are looking for something nice, but you're right that diamonds aren't the answer because people will abuse it. We're looking for other options at the moment.
We may have a fix for the exploit. We're currently testing it, and when I have a date for when the deploy will happen, I'll let you all know.
Harrowhold will be going away with v55, so get in there now.
Not Soon™

Valkyrie harder.
All the Glaiveathon rewards were ran over the weekend. The Jackpot had to be changed a little bit, but the bonus cosmetic drops are what I was talking about since we've never given them out as dungeon rewards before.
A Known Issue, but thanks for making sure we are aware of it. ;)

https://forums.enmasse.com/tera/discussion/8132/known-issues-honorbound

"Bank expansions from buddyup codes that were used disappeared"
Closing this thread since there are already multiple discussions about lag, and another rant doesn't help alleviate the problem.

I'd like to encourage you guys to help out by using the "Tools" menu in the TERA launcher, and send the generated diagnostic TXT file to diag@enmasse.com so that we can try to discern where different players are experiencing network problems and attempt to eliminate the cause.

For those saying En Masse should simply play TERA in order to experience (and then instantly fix) all network lag, please just trust me that it isn't that straightforward. The diag file really does help identify problematic routes between players and the TERA servers, so please don't discourage anyone from sending it. You're not getting us any closer to solving anyone's lag problems.
We don't often get requests to turn Power Hours into day-long rewards, so I'm sorry if it's something you've requested before and didn't get a response on.

From what we've been able to measure in the past, any kind of day-long power hour won't spur players to join the queue the same way a burst of extra reward time does. The start and end time for each Power Hour window is designed to encourage more queues to pop within a window, not just reward regular BG players with higher than usual rewards.
Moving to the PvP section.

Since this thread is about Power Hours specifically, please stay on that topic and don't turn the thread into a laundry list of different topics.
There are already open discussions on all these (mostly unrelated) topics. Please comment in those. Laundry list discussions like this tend to devolve quickly into bickering.

Also you should be able to transfer servers at this point. The problem was connected to the name reservation event. If for some reason you still can't, please create a Customer Support ticket.
kknaex wrote: »
Does Fire and Ice—A TERA Short Story, one of the official e book reveal anything?
I bought it but doesnt have the time to read it yet

Oh, I like the guy who wrote that one...
StarSprite wrote: »
Will we ever get an answer to this?

e89b33e7a6.png

Six of one, half dozen the other.
I think we might be able to get an answer to that early next week.
(The writing team leaves early on Fridays, and they're the ones most likely to know.)

As for the bank slots, the tabs that went missing are in with QA. They should not have disappeared and we want to see if there's a quick way to re-open the ones that closed.
Endumen wrote: »
... because according to the latest Twitch stream, when asked about these two characters' whereabouts, the reply was that they are apparently never coming back because the development team thought they were boring or something. Particularily Elleon since he was not fortunate enough to at least be a sexy femstanic I guess.

I just think it's sad to see classic Tera characters such as Elleon and Jelena be treated with such nonchalance. Especially since Jelena is essentially THE POSTER GIRL FOR THE GAME (it's her portrait that is firmly planted in the middle, most attention-grabbing spot of the cover of my physical copy of Tera, and if you google Tera you find tons of official pictures/posters featuring a femstanic that look exactly like her!), and Elleon has been so heavily involved in the game's story (especially pre-Stepstone Isle tutorial) that it would just a be an insult to try and sweep them both under the rug like the game has done ever since that one lvl 58 quest.

Yeah I know, "lol story consistence in a free mmorpg lololol", but still.

[filtered], I have her poster at home.
Hi everyone,

Quite a few players have been reporting lag spikes since Valkyrie launch day (April 11). There have been multiple threads about it, and while the TERA team and I have tried responding where possible to ask questions, our Operations team could still use as much information as possible when it comes to identifying the source of latency.

A new e-mail alias has been created specifically for collecting the diagnostic files players are able to generate from the "Tools" menu on your TERA launcher:

PPbVVv1.png
yzX3aph.png

This troubleshoot tool creates a file on your desktop that gives information about your computer's connection and network route to the TERA servers, and helps a great deal when comparing from player to player to identify problem areas and causes of lag.

The e-mail address is diag@enmasse.com

If you'd like to help us identify and correct lag problems, attach or paste the contents of your diagnostic reports to that address so they can be collected and forwarded to the Operations crew. It will be a lot cleaner and organized than having you guys paste the contents in forum threads. Keep in mind that this e-mail is only for the collection of these diag files and e-mails will not be replied to.

If you have a game issue that you need assistance with, create a Customer Support ticket as normal and they will help you troubleshoot.
JN29CoB.jpg

^^^ Looks like in-game, but is an actual photo of Halrath wearing armor. Truth.

After avoiding me every Friday since he started his role as TERA's Associate Product Manager (he claims that he's "busy" or that there are a lot of "work tasks" to perform, pfff), Halrath has finally agreed to join me on the weekly TERA Twitch Stream! Let's get to know him a little bit and find out what he enjoys about TERA, and what a day on the job as an Associate Product Manager is really like.

Halrath just started in his new role a few weeks ago, but he has a long history with TERA and served as a key member of the writing team during TERA's initial localization and launch! He wrote story dialogue, quests, and flavor text leading all the way through the Fate of Arun content update. Because of that, I'm also interested to see what kinds of questions players will have for him from a lore perspective.

Want to get to know Halrath? Join us today at 3pm PDT at www.twitch.tv/enmasseentertainment

Please see this forum announcement:
https://forums.enmasse.com/tera/discussion/13674/event-jackpots-are-now-bonus-boss-loot

All dungeon Jackpots are now potential bonus drops for end bosses.
Hi all,

It seems that there's a loophole with the way dungeon jackpots function, and players have been taking advantage of it in order to guarantee themselves the best reward every time. This results in not just better rewards for unscrupulous players, but a crappy experience for anyone who ends up grouped with these players (through instance matching, for example) that gets automatically disbanded when the jackpot prize isn't what the party leader desired.

To prevent this from happening, the Dungeon Jackpot event is being turned into a bonus boss drop event. The loot tables that were set for each dungeon's Jackpot has now been transferred to the bosses of those dungeons as an extra piece of loot that is awarded to each player in the party. Sorry for any inconvenience this may have caused. We'll be speaking with Bluehole about ways the Jackpot event can be modified to prevent this from happening in the future.
I'd hate to remove one of the best rewards because more players are trying to game the system. The jackpot should fire when the cooldown on the dungeon has been triggered. You reach a certain spot in the dungeon, and it considers that dungeon "initiated" even though the first boss might not have started fighting you. Are you sure you're able to restart it without wasting an entry?
As said by Noesis in his original comment about the dungeon, we'll consider running events for RM and RMHM in the future once it the exploit has been fixed. It remains to be seen what those events will look like.

Edited the thread to remove the image I posted earlier. I realize now that posting server settings without the full context of the backend tools doesn't really help explain anything. I was just hoping to give a little extra info on what I was seeing internally.

I'll look into why the drops are behaving the way they are. Sit tight everyone!
Here's a sneak peek at the server settings listing several dungeons. It's a big long row of 3's.

4yB4YEl.png
I've double checked, and it is set to a 3x multiplier just like the other dungeons included in the event.
Closing this thread.

This thread is just a thinly veiled "we want Ruinous Manor triple drop" thread, which has already been addressed here:
https://forums.enmasse.com/tera/discussion/comment/133937/#Comment_133937

Unfortunately it's not going to happen this weekend. The initial plan was to run triple drops everywhere, but as Noesis said we discussed the exploit situation and he made the call to exclude RM and RMHM from the list. This topic has quickly been exhausted to the point where every new discussion is just another way to demand RM and RMHM triple drops or talk about exploitation of TERA (which is against the forum rules).

I hope you guys still enjoy this weekend's activities. There's a lot going on for players of all levels, so please try to enjoy the Glaiveathon rewards that are in place. If you still want to run RM and RMHM, those dungeons are still available with the same loot they always have. You aren't obligated to run a dungeon included in the celebration event. Please run the dungeons that you feel best reward you.
The price has been reduced on FF to 15 VG creds. Sorry about that.
Merged multiple threads about the same topic.
Triple drop is active for Ghillie. Please check it again.
Ghillieglade is included in the triple drop.
14 pages of vitriol is enough for me. Closing this thread down. Spacecats has spoken. Let's move on.
xoBarb wrote: »
Magraal wrote: »
HunHan wrote: »
Gameforge looks so much better than Enmasse now. Lol. Pathetic~~~ I HOPE THE UPCOMING 5TH ANNIVERSARY EVENT WILL BE GOOOOOOOOD~~~

NA Community finds glitch -> NA community actively abuses glitch, creates/uses third party programs to do so -> EME doesn't give glitched dungeon additional rewards -> NA community blames EME...

Seriously guys, if you want to be mad at someone, direct your rage at the people actively creating new ways to cheat in the game, and those shameless enough to use and/or spread them.

The glitch & injecting has been around for ages with no stance or acknowledgement by anyone from EME, even majority of the mods in the unofficial tera online discord that has EME staff in it are publicly pro-injector even with sending DL links. With the lack of effort and care being shown by EME you can't really question why people are STILL going out of their way to exploit when the staff themselves have shown no intention of upholding the games integrity.

I think the key word there is "unofficial." Actually there are a lot of key words here so let me clear things up for anyone unsure about our forever and undying stance on this topic...

Hacking, 3rd party programs, and the exploitation of bugs are against the TERA Terms of Service and are bannable offenses. By using/doing these, you risk losing access to your game account. It doesn't matter if you think EME might be silently watching and giving their unspoken approval, and it doesn't matter if you're a moderator of a Discord channel, a guild leader, a founder, etc... There is never a reason to violate the Terms of Service you agreed to when you created your account, and if you do violate that agreement you should expect there to be consequences.

Discussing these 3rd party programs and exploits is also against the forum rules, so I'd like to get the thread back on the topic of this weekend's activities and the Glaiveathon rewards. I've removed some content from this thread that describes, references, or quotes comments that describe how to exploit, where to get hacks, or encourage the activity of exploiting.
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