Also the lion mount will come in the Physical CE from retailers as well. It is not an En Masse store exclusive.

If problems persist please contact support they are excited to help!

http://tera-support.enmasse.com

Turning around patches based on your feedback is absolutely a goal for us. Major content and updates will be a bit behind due to localization needs, but we have a team dedicated to turning around fixes for our communities needs without waiting on any other markets.

Once we launch TERA in NA our communities needs will be different than other territories and we want to ensure we are ready to react.

We are considering changing it.

We're working with our retail partners to get the physical #TERA collector's edition added to their systems.

Thanks for your patience!

This is just a beginning, it is far from final. We have much of the functionality of the old forums planned and being worked on.

Adding more avatars to select from is high up on the list. So is editing, previewing, and polls. Font sizing and colors are in but we're going to limit some of the color selections to a minimum to prevent abuse (camouflaging text, for instance). Also, we do plan to set an En Masse staff post color, probably a blue. Two things that won't be returning include multiple font options and signatures.

We're working with our retail partners to get the physical #TERA collector's edition added to their systems.

Thanks for your patience!

This is an event for a different TERA service. Our first closed beta test starts February 1.

If you pre-ordered digitally via the En Masse store, you've already been added to all of our beta tests.

Looks like we have some unusual floating of threads per page. To be fixed!

Also, until we add a "reply only" permission, the News & Announcements section will be read only. We'll duplicate threads into the General Discussion to allow for, well, discussion.

Thanks for your patience, y'all rock.

And hot-fixed.

You can add images to your posts using the [img] tag. Signatures were removed to streamline conversations on the forums.

This has been added to our known issues list in the Website & Forums section. We're on it!

The all-caps font is definitely on notice. We're debating a change.

Familiar names! <3

And it'd seem that angle brackets aren't showing. ADDING TO KNOWN ISSUES!

Yep, this is an important one that's at the top of the queue.

Nah, Scrapes is my evil twin.

And moving thread. Good, that's working. Checking my slow clap processor next. :3

And I appear to have broken the thread formatting by moving while someone else was posting. Space-time continuum issue, I'm sure. ADDING TO KNOWN ISSUES!

We agree but decided that it'd be better to bring the forums up in their current state so the TERA community could discuss our latest news instead of wait for more features to be added.

This thread will list all known issues with the website and forums. It will be edited and added to as needed, so be sure to check back if you're encountering a problem as there may be a workaround.

Website

• The beta sign-up form will be added to the sidebar.

Forums

• Square brackets, parentheses, and some BBcode is forcing a carriage return when it shouldn't.
  
• There is no WYSIWYG interface available when writing posts. Workaround: most BBcode is parsed by the forums regardless. You can find sample BBcode tags here:
http://en.wikipedia.org/wiki/BBCode

• Alignment BBcode is not being parsed, such as left, right, center.
  
• Polls aren't available yet.
  
• URLs appear in a strange color.
  
• There aren't enough avatar images.
  
• The forums do not have the favicon that the rest of the TERA site has.
  
• There is no post preview.
  
• A text box needs to be added to the reporting pane for users to add context for their report.
  
• BBcode needs to be able to nest. Currently, some BBcode cancels out other BBcode when it surrounds the same string.
  
• Moving a thread while another user is posting to it can break the formatting of the page. Actions taken on a thread should not be processed simultaneously as it can cause collisions.
  
• The ability to preview how a post will appear when published needs to be added.
  
• The ability to create subforums, forum sections within forum sections, need to be added.
  
• The ability to adjust the word filter and control what replaces a filtered word needs to be added.
  
• The “Pages” column in the thread indexes is not needed and should be removed.
  
• The number of posts per page should default to 10.
  
• An account setting should be added that allows the number of posts per page to be changed for that account.
  
• The “edited by” note should look different from the post body
(small font and darker gray, for instance)

• A usergroup setting that adds a forum title for the entire usergroup in addition to any individual title needs to be added.
  
• BBcode needs to be parsed by the forum title text box.
  
• Quotes need to be able to nest. Currently, BBcode shows as broken if
[ quote ] is used within a [ quote ].

• The right angle bracket is rendering as HTML code
(<).

• The “all caps” font in the forum index and thread indexes needs to be changed to something not “all caps”.

If your issue isn't listed here, please make a new thread in the Website & Forums section.

En Masse Entertainment is thrilled to announce TERA's official release date to its dedicated community! Following a series of closed beta tests and an open beta test, TERA will launch in North America on:

May 1, 2012

TERA will be available in Standard and Collector's Editions at retail and online stores. TERA's retail version will be distributed by Atari. We'll reveal details of each edition's contents in February.

We have a lot planned for TERA before its May 1 launch, the most immediate being its first closed beta test! If you haven't visited the TERA Beta Sign-Up yet, point your browser to the TERA website to enter your email address for a chance to test TERA before it releases. You'll also be signed up to receive important TERA news from En Masse Entertainment. Also, if you participated in one of TERA's previous tests or won one of our contests, you'll be invited to join in all TERA beta tests! We'll be introducing more ways to be invited to TERA's closed beta tests in the coming weeks.

Get the latest TERA developments as they happen! Visit TERA on Facebook, Twitter, and Google+ and follow us to receive game news moments after it's posted. You can also subscribe to En Masse Entertainment's YouTube channel to be notified when we publish new TERA videos!

January has barely begun, and we still have lots in store this month, including more details about TERA's beta tests. We'd like to thank the fantastic TERA community for their dedication and passion. If you're visiting us for the first time to read TERA's release date announcement, you've chosen a great time to be a part of the TERA community! Jump onto the official forums and join us for the ride!

It's been the most-asked question since we first debuted TERA: "Where do I sign up to test the game?" The answer is right here on the official TERA website!

Today we're proud to announce we've launched our TERA Beta Sign-Up, the next step toward TERA's launch this spring. TERA's beta tests, originally called preview events, will start off with closed phases requiring invitations to each session and will end with an open beta test accessible by everyone just before TERA launches. To add yourself as a potential TERA beta tester during the closed beta tests, you'll need to sign up.

Signing up is easy: just enter your email address in the appropriate box on the front page of TERA-Online.com or visit our TERA Beta Sign-Up for more details.

It's been the most-asked question since we first debuted TERA: "Where do I sign up to test the game?" The answer is right here on the official TERA website!

Today we're proud to announce we've launched our TERA Beta Sign-Up, the next step toward TERA's launch this spring. TERA's beta tests, originally called preview events, will start off with closed phases requiring invitations to each session and will end with an open beta test accessible by everyone just before TERA launches. To add yourself as a potential TERA beta tester during the closed beta tests, you'll need to sign up.

Signing up is easy: just enter your email address in the appropriate box on the front page of TERA-Online.com or visit our TERA Beta Sign-Up for more details.

Totally deserved.

Yes, if you pre-order the collector's edition, you will receive both mounts. Digital or physical edition.

As for questions about one-off cancellations, hit up our support page: http://tera-support.enmasse.com

Addendum: the mounts are different depending on where you pre-ordered from. The white stallion is an En Masse store exclusive. We'll have more details on the other mounts later on.

Glad to have everyone back!

Seems I've some more news posts to make.

Glad to have everyone back!

Seems I've some more news posts to make.

Quote: Teny on 2012-02-01 23:35:47 UTC
Yessir. Invitations will be sent out by the end of this week. (We won't provide a list of them. That would be a lot of names.)

Quote: Teny on 2012-02-01 23:35:47 UTC
Yessir. Invitations will be sent out by the end of this week. (We won't provide a list of them. That would be a lot of names.)

Quote: Valadhiel on 2012-02-01 23:37:13 UTC
It's like a new pair of glasses. There's an adjustment period.

We're proud to announce that TERA is now available for pre-order on the En Masse Entertainment store! Pre-ordering will grant access to all of TERA's five closed beta tests and allow players to retain their characters and their progress for the duration of the closed beta period from February to April. Interested in learning more about the beta tests? Check out TERA's beta test schedule!

Pre-ordering from the En Masse Entertainment store also rewards players with the White Stallion, a unique mount, in addition to a level 10 City Wheel Earring, a level 35 Seren's Sand Ring, the ability to create a character and reserve its name before launch, and access to the exclusive Head Start play period over the weekend prior to TERA's launch on May 1.

In addition to a standard edition, TERA will be available in two collector's editions as well —a traditional boxed edition and a digital download. Both will grant players unique in-game items, including the Regal Frostlion Mount for in-game mounted travel, and two equippable items: the level 15 Velik's Bloodstone Necklace and the level 40 Shakan's Bloodstone Necklace.

Available in limited quantities, the physical Limited Collector's Edition will include collectable items such as a Letter of Marque, a canvas world map, a field guide, a Valkyon Federation-issued compass, and a game soundtrack. All versions of TERA include 30 days of game time. Also, players who subscribe to TERA for three, six, or twelve month intervals will receive inaugural pricing. These reduced rates won't be available after May 1 when subscriptions begin so lock yours in before it's too late!

TERA can also be pre-ordered from major retailers including Best Buy, GameStop, Walmart, Target, and Amazon. Visit our pre-order page for more details.

We look forward to seeing you in TERA's first closed beta test starting February 10!

Quote: Valadhiel on 2012-02-01 23:37:13 UTC
It's like a new pair of glasses. There's an adjustment period.

Over the last few months, we’ve been working behind the scenes to provide a new, optimized web experience for TERA. Our goal is to provide an easy and intuitive all-in-one system where users can create, access, and manage web and game features. To that end, we are excited to launch our new online platform in anticipation of TERA’s imminent beta tests and launch on May 1!

Let’s introduce what’s new! We’ve entirely revamped TERA’s website and are building new forums to match. As part of the new TERA experience, we’ve optimized our account system to easily manage your profile and settings. Your En Masse account will be tied to your email address, and will manage your game accounts, public identity, support tickets, store purchases, communication preferences, security preferences, and more. We’ve also launched our Customer Support knowledge base which will serve as your go-to place for questions about TERA, your En Masse account, and more.

If you already made a TERA-Online.com account, we have migrated your account credentials and information. Please login to your account to review and update your account information in the new account system. If you’ve forgotten your credentials, click “Problems logging in?” on the login screen, and we will send you directions to help you access to your account.

We’re working to bring the new forums online as quickly as possible; please pardon our dust as we finish construction. In the meantime, join us on TERA’s Facebook and Twitter pages where we’ll be devoting extra attention and making sure that you’re kept up to date on the latest developments and able to discuss them with the rest of the community. Although we anticipate the new forums will be live in the next few days, we’ll keep you updated on our progress should an extended downtime become necessary. Thank you for your patience!

From all of us here at En Masse Entertainment, we welcome you to TERA’s new home online and we look forward to rolling out new updates and features to our online platform as we near TERA’s launch on May 1!

The En Masse Entertainment Team

Do you miss challenging gameplay? Skill-based gameplay? Rewarding gameplay? Are you longing to get excited about an MMO again? Louder—we can’t hear you! You should be shouting at your monitor, “Hell, yes!”

Welcome to the MMO-FO movement. We reject boring, easy-mode, childish MMORPGs. We hate no-skill tab targeting, repetitive attack rotations, and mindless grinding. We want a game that requires player skill, a game that rewards mastery, and a game that actually challenges us. That game is TERA.

To celebrate the upcoming launch of this innovative game, En Masse Entertainment is debuting a new series of videos throughout the closed beta period. This video series, starring mixed martial arts legend Bas Rutten, brings the concept of action combat to life as only Bas can. To get you started on the road to being an MMO-FO, watch our first video right here.

Think you're already an MMO-FO? Believe that you don't just play hard mode, you ARE hard mode? Answer our questions on the MMO-FO Facebook page and we'll see how you size up.

Pre-ordering any edition of TERA from the En Masse store or from a retail partner will grant you access to all of the beta tests.

We're proud to announce that TERA is now available for pre-order on the En Masse Entertainment store! Pre-ordering will grant access to all of TERA's five closed beta tests and allow players to retain their characters and their progress for the duration of the closed beta period from February to April. Interested in learning more about the beta tests? Check out TERA's beta test schedule!

Pre-ordering from the En Masse Entertainment store also rewards players with the White Stallion, a unique mount, in addition to a level 10 City Wheel Earring, a level 35 Seren's Sand Ring, the ability to create a character and reserve its name before launch, and access to the exclusive Head Start play period over the weekend prior to TERA's launch on May 1.

In addition to a standard edition, TERA will be available in two collector's editions as well —a traditional boxed edition and a digital download. Both will grant players unique in-game items, including the Regal Frostlion Mount for in-game mounted travel, and two equippable items: the level 15 Velik's Bloodstone Necklace and the level 40 Shakan's Bloodstone Necklace.

Available in limited quantities, the physical Limited Collector's Edition will include collectable items such as a Letter of Marque, a canvas world map, a field guide, a Valkyon Federation-issued compass, and a game soundtrack. All versions of TERA include 30 days of game time. Also, players who subscribe to TERA for three, six, or twelve month intervals will receive inaugural pricing. These reduced rates won't be available after May 1 when subscriptions begin so lock yours in before it's too late!

TERA can also be pre-ordered from major retailers including Best Buy, GameStop, Walmart, Target, and Amazon. Visit our pre-order page for more details.

We look forward to seeing you in TERA's first closed beta test starting February 10!

Pre-ordering any edition of TERA from the En Masse store or from a retail partner will grant you access to all of the beta tests.

For feedback on the website or forums, be sure to post in the Website & Forums section.

http://tera-forums.enmasse.com/forums/website-forums

Quote: samdwich on 2012-02-01 23:49:12 UTC
Our Support Team can assist you with this issue.

http://tera-support.enmasse.com/

Yes, the retailer you pre-order the collector's edition from will be responsible for sending out the game codes before February 10 (assuming you pre-ordered before that date).

Quote: AvalonBright on 2012-02-02 00:06:20 UTC
An $8.95 per month rate isn't anything to write home about? I, for one, disagree.

Yes, the retailer you pre-order the collector's edition from will be responsible for sending out the game codes before February 10 (assuming you pre-ordered before that date).

Welp, that certainly isn't working as intended. Fixing.

Eager to get your hands on TERA before its launch this coming May? We've got you covered with plenty of opportunities to do just that! TERA's beta test schedule spans from February to April and includes closed beta tests, an open beta test, and the newly-announced Head Start play period.

• Closed Beta Test 1: February 10 – 12
  
• Closed Beta Test 2: February 24 – 26
  
• Closed Beta Test 3: March 9 – 11
  
• Closed Beta Test 4: March 23 – 25
  
• Closed Beta Test 5: April 6 – 8
  
• Open Beta Test: April 19 – 22
  
• Head Start: April 28 – May 1

We will be hosting five closed beta tests for TERA starting February 10, each lasting about 60 hours from Friday at 12:00 PM PST to Sunday at 11:59 PM PST of that week. Those who have signed up for beta have a chance to be randomly selected to participate in single events. Players who pre-order TERA will gain access to all five closed beta tests and be allowed to retain their characters and their progress for the duration of the closed beta period.

TERA's open beta test starting on April 19 will be open to all who sign up. Finally, the Head Start is an event exclusively for players who pre-order TERA, taking place the weekend before TERA's launch on May 1. There will be no non-disclosure agreement (NDA) during any of these events so feel free to screenshot, film, and write about your experiences and share them with your friends and guildmates!

Learn more about how to pre-order TERA or read our pre-order announcement!

Quote: BigNasty on 2012-02-01 23:39:34 UTC

Thanks for the report! This is a known issues and will be hot-fixed soon.

Quote: ttred on 2012-02-01 23:39:27 UTC

The plan right now is to only allow pre-set avatars as defined by us. We may look into integrating avatars based on your in-game characters at a later date, but completely-custom avatars are not a feature we plan on implementing.

Quote: Soulness on 2012-02-01 23:41:39 UTC

Can you explain what you mean by the all caps for your name? The forum renders them as Capital Case. For example, yours shows as Soulness.

Quote: Soulness on 2012-02-01 23:41:39 UTC

Emoticons are planned to be added at later date. We wanted to make sure we got the forums up sooner rather than waiting for everything to be done before we went live. :)

Quote: Soulness on 2012-02-01 23:41:39 UTC

Sure you can! Use the following syntax, but replace the parentheses with square brackets (like [ and ]):

(img)http://i40.tinypic.com/myimage.png(/img)

Quote: Fatwa on 2012-02-01 23:58:01 UTC

Known issue!

Quote: Fatwa on 2012-02-01 23:58:01 UTC

Rest assured, all races will be properly reflected in future avatar updates!

I've added this to the list of items. Thanks for the report!

A mobile version of the forums is definitely something we've discussed. The forum accounts for a large chunk of our mobile traffic. There are no specific plans yet, but this is on our radar. :)

Quote: Valadhiel on 2012-02-02 00:14:21 UTC

We will be doing a style pass. There are issues where the style that was implemented is a bit out of alignment with what was designed.

Also, please feel free to create new threads for new issues. It's a lot easier for us to notice your issue if you give it a new thread rather than adding it to someone else's thread. As long as it's not a duplicate, you won't get any complaints from us!

A dev tracker in on the list of one of our future forum phases. :)

It does appear that the timeout is a bit aggressive. We've noted it in our "Known Issues" list. Thanks for the report!

Quote: Fatwa on 2012-02-02 00:50:05 UTC

I'm used to it. Scapes does it at least once a day. :)

+1

Seriously, though, thanks for the report. It's definitely on our radar. :)

Nice job!!!

We will release more and more details as we get closer but the goal is...

Closed Beta ->wipe characters -> Name Reservation (pre-order only) -> Open Beta (pre-order/public) -> Head Start (pre-order only) -> Live!

We are monitoring the name situation and have some ideas if it is a problem. By the way we name characters in TERA a bit different to hopefully allow for more diversification and combos of names. Essentially you are allowed to put two periods in your name. For example...

Kaehns.The.Bold instead of Kaehnsthebold

We think it gives quite a few more options.

Quote: Kersey on 2012-02-02 00:28:18 UTC

Created a ton of issues with whispers and unique ID's. May happen one day but right now it looks pretty good. This is something I want to see beta feedback on.

Quote: BigText on 2012-02-02 00:35:28 UTC

We haven't released the details yet but the Closed Beta Test 5 ends April 8th and the Open Beta Test begins April 19th so.... between there :)

This is as intended. We'll have the full game ready to download prior to the first CBT.

http://tera-support.enmasse.com/app/answers/detail/a_id/228/session/L3RpbWUvMTMyODEzODkwMi9zaWQvNEhBQ2JFUGs%3D

-Chager

Is it even worth posting if you're not first?

In the legendary words of Ricky Bobby "If you're not first, you're last."

-Chager

Hello TERA community! My name is Evan "Scapes" Berman and I am the Senior Community Manager here at En Masse Entertainment. Here is a brief background blurb about me originally penned many moons ago:

"Evan began his gamer life with an Apple IIC playing memorable two-tone titles held on floppy floppies. First embarking online while ISPs still charged per minute and Geocities was Facebook, it was only natural that his love of multiplayer would later translate into a position at Flagship Studios, taking him away from advertising firm Crispin Porter + Bogusky and across the nation to join a new industry. Originally a Hellgate: London fansite operator, he used his official role of Community Manager to liaise between players and developers for the improvement of the game. Most recently, he explored the free-to-play realm, participating in the launch of THQ*ICE’s Dragonica Online and championing its social media outreach. He is elated to be a member of the En Masse Entertainment powerhouse working on an MMORPG as beautiful and immersive as TERA."

Feel free to follow my personal account on Twitter at @Scapes.