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There is already a thread for DFHM. Closing.
LesbianVi wrote: »
LancerJiva wrote: »
Should be making everyone get one loot box. Otherwise it's just afk time til next week.

I personally prefer doing BG this week tho, I think we get better deals outta BG this week at least, we should see tho. Weekend CS was good for me and I made good progress there.

See, and that's what we want. We want different avenues for people to enjoy.
JasonLucas wrote: »
Halrath wrote: »
Good discussion. I took a look and you're (collectively) right. Will update the event during maintenance tomorrow morning. The t10 drops will go away and be replaced with t11.
Just double the amount of t10 so we can merge them and get t11 if we want.

Nope. Decision made.
Yemaya wrote: »
Whilst we're on the discussion of the news post...can you please stop backdating them? We all know you didn't post stuff on May 5th...thanks. >:) @Halrath

They're not backdated. I stage news posts, often in advance. The end.
Didn't realize I had to spell it out so explicity, but the ingots will be gone, too.
Good discussion. I took a look and you're (collectively) right. Will update the event during maintenance tomorrow morning. The t10 drops will go away and be replaced with t11.
Koikoi wrote: »
LancerJiva wrote: »
Hopefully these will keep the queues popping. No word on un-equalized FWC gear yet?

But this is a good step in the right direction.

Wondering the same here regarding Fraywind? @Spacecats
In a stream not long ago there was word the test servers were not using EQ gear in FWC. Please update?

I have talked to BHS about it with Noesis. It's being worked on, but no definitive date for arrival.
metagame wrote: »
why is there a huge gap at the end of your post

Please don't stare at my gap.

(It's gone now)
The nice looking armor in the picture is that available in game somehow? Or is it cash shop only?

It is not yet available for sale. It will be later in the month.
Noctiv wrote: »
Hey Spacecats, speaking of Spacecats tokens, are the other servers ever getting the bam even that only happened on some servers? (I think CH and TR) Probably not the best example seeing as not all the servers even had a chance at the tokens.

Yes they will. I had to delay using them for a while due to a couple technical reasons, but they will make an appearance (and reappearance) on all servers.
T042PiZ.jpg

For couples, the fifth wedding anniversary is the "wood" anniversary. You know what's made out of wood? Pencils! And pencils are used to create artwork. That's why I've decided to invite none other than En Masse Entertainment creative and graphics guru Josh to join me for today's Twitch stream! Also... he accepted my invite (everyone else is super busy for next week's update.)

Josh is an excellent candidate to kick off this month's streams because he's been on the En Masse team since the very beginning, back before TERA even launched. I'm using all of May to celebrate the five years of TERA by inviting various members of the staff on the air to share stories and give players an impression of how the TERA team has grown and learned over the years. We'll also take some time to show off Josh's handy work and ask some questions about the TERA creative team, so feel free to ask in the Twitch chat if there's anything about TERA art you've been wondering about!

The stream starts today, May 5, at 3 p.m. PDT at
HAAYAAKD43 wrote: »
Lolitaa wrote: »
since forever...... they have been there for months.

really ?! forgive me but i honestly hadn't noticed.

There's a message on the calendar giving players a heads up regarding the change and discounted items. Hopefully that helps spread awareness.
T042PiZ.jpg

There's too much to list, and there's even more to come!

Please use this to discuss today's announcement around the 5th Anniversary and check out the Remembering Five Years of TERA thread if you have a TERA story or screenshots you want to share with the community!

The TERA 5th Anniversary page can be found here: http://tera.enmasse.com/tera-fifth-anniversary

Wings.jpg
All costume items will be available for sale later in the month. It's Day 1 of the anniversary event. Hang in there.
Salvatori wrote: »
I guess the Super Quiz Bowl will take place in Velika Arena right? And this will give these tokens?

That's really more for @Spacecats, but yes. And yes.
Dana63 wrote: »
How do you get the wings?

You just log in. They'll be waiting for you in Item Claim. If you log in during the weekends, you'll earn an additional set each weekend, for a total of five.
Stricera wrote: »
Catservant wrote: »
Frankly, they had me with the anniversary wings. I never even imagined something like that becoming available. Everything else is gravy.

yeah but it sounds like its temporary

They are not temporary. They are permanent. And you can get five of them in May.
Trigg wrote: »
Can't wait to log in to check out these wings! Judging by the screenshot they look really nice, now you can be just like Mystel. :3

Semi related question about the gift exchange - "Some restrictions apply. Please reference the Fifth Anniversary—Celebration of Giving FAQ for more details and a full list of prizes." I can't find said FAQ. Or maybe I am blind. =3=

You are not blind. It wasn't there, but here it is. Sorry about that.
Callouts are against the forum rules, so please don't start a witch hunt because of someone's opinions.

EME doesn't control what Player Council members say or think. They're players from different walks of TERA life and we encourage them to be themselves.
Accelion wrote: »
Killstyle wrote: »
Ugh, Elin is tops. Can't believe Baraka beat Femani though. But with 43.9% male characters made how can that not at least open some eyes. Female characters aren't blowing the male characters out of the water in creation.

The very(!) low numbers of the Female Amani kind of balances the popularity of the Elin out.
Also, the Baraka are a male exclusive race, so I another free 600k for them.

Did hit me though, as a femani player, that the count of them is so low. :/

They are, unfortunately, rare. Think of female amani as Limited Edition.
Ginjitsu wrote: »
LilMsQTay wrote: »
Wow, 5 boxes are 70 bucks. Was going to give 10 to my friend (with the assumption that they would be double the price of a reg 150 loot box) for the pet but it would be 2995 to just buy outright.

Also I'm confused...it has a (fake?) regular price thats slashed out, so these where available in the cash shop before now at that higher slashed price? And now they're for sale, for this anniversary event.

Anyway I'd be interested to know if anyone got anything over the 1995 value of the box, then I might give it a go once or twice.

https://forums.enmasse.com/tera/discussion/comment/142405#Comment_142405

Don't take that out of context. Someone bet the wings weren't permanent. They are. That's what "pay up" refers to.
Volturi wrote: »
would be cool to know exactly what will come or what not.. that way we dont miss anything we REALLY want :D

I bet you read the end of the book first, too.

Nope. No spoilers for you. Check the store each week.
Ginjitsu wrote: »
Halrath wrote: »
As part of the Fifth Anniversary celebration, we're highlighting battlegrounds all day. We hadn't updated the calendar to keep things under wraps until the anniversary announcement, but now that that is live, the calendar is up to date and can be viewed here.

In June, the battlegrounds will return to a scheduled set of hours, but in May, they're open all day! With the changes to v55, battlegrounds will not longer be power hours, but will award bonus items instead.

[edit: link fixed and mouse cursed]

@Halrath
Where's the schedule for dungeon highlights?

We're going to announce those each week, but we will announce them in advance.
We've told you Anniversary Tokens are coming, but not what they mean for you as players, so here we go!

Starting next Tuesday (5/9), highlighted dungeons, battlegrounds, and community events will drop Anniversary Tokens. Right-clicking on these tokens will open up an in-game shop like Spacecats tokens, where you can buy cool stuff.

The in-store inventory will change each week, so check them often!
fuzzyguard wrote: »
anything at all you can tell us about the maid costume then too? or is that "under wraps" like everything else was until the last moment? ; ;

Sure. It will also be on sale.
They'll be a sale item. Sorry if I was unclear.
Meningitis wrote: »
From the TERA 5th ani page:
"Over the last five years, we’ve shown you a bewildering array of weapon and armor styles, allowing you to customize your look and play style however you like. But for our fifth anniversary, we’re stepping up our game with three new armor skins, including brand-new, fan-requested full helmets!

The Ironward, Dawn’s Guard, and Night’s Watch armor skins wrap you in full-metal protection that never goes out of style. Available in brushed steel, white with crimson accents, and black, this practical armor is the perfect look for all your adventuring needs. You can also accessorize with a full helm and an eye-catching shield."

It doesn't say how we can acquire them and they don't seem to be in the shop.

They are coming as part of the celebration, but won't go on sale until later in the month.
JJsMC wrote: »
i beat my [filtered] that those wings are 1000000% not permanent.

Pay up.
LesbianVi wrote: »
Noice, any time you got the feeling, you can get there, makes doing multiple stuff easier.

That was the intention. Plus, we've gotten feedback that events are too short, too difficult to schedule around, so Noesis and I made this change.
Lolitaa wrote: »
i can get a free pair for wings of each of my characters. i'm already happy enough with this.

9dYobsf.png

They are soooo pretty.
As part of the Fifth Anniversary celebration, we're highlighting battlegrounds all day. We hadn't updated the calendar to keep things under wraps until the anniversary announcement, but now that that is live, the calendar is up to date and can be viewed here.

In June, the battlegrounds will return to a scheduled set of hours, but in May, they're open all day! With the changes to v55, battlegrounds will not longer be power hours, but will award bonus items instead.
TWMagimay wrote: »
Spacecats wrote: »
Salvatori wrote: »
@Spacecats @Noesis

Since BGs will no longer give credits, what is gonna happen with such things that can only be obtained thought it like Bonanza Box and Smart Dyad? I mean, I only do battlegrounds for those items. lol

I hope we can have these items added on Vanguard Shop for like 9000 (cap) credits for Smart Dyad and 500/800 credits for Bonanza box. Would be a really nice thing.

I agree there should be a way for PvPers to get Smart Dyads and other good stuff. There is a new reward system that will be in place of credits, and we'll keep an eye on their contents to make sure Battlegrounds remain rewarding.

Only for Pvpers....?

No, this was just in reply to someone asking about PvP merchants.
It's not a jackpot that pops up at the beginning of the dungeon, it's a chance for extra boss loot. Since the chance isn't 100% for an single item in the prize pool, you could get multiples or none at all depending on your luck.
If any change comes to the said problem, i'm guessing it will probably come along with the release of TERA on console.

Mmm, not necessarily. Different dev teams work on each product.
W4JKF7JTNH wrote: »
Since my thread has been closed I will reply here.

https://forums.enmasse.com/tera/discussion/13774/can-we-get-some-sort-of-statement-on-when-hh-will-be-removed/p1
^that was the thread that I was referencing asking about Harrowhold removal inquiries

https://gyazo.com/1222fd25ebd3e09f199af5cd98c8790a"]https://gyazo.com/1222fd25ebd3e09f199af5cd98c8790a

Forgive me, I'm not very forum savvy so I just provided a link to the screenshot instead of a picture, but its accessible through the thread as well. But that is the "get in there now" comment that I was referring to about no prior notice.

If possible, I'd like Harrowhold to see another week for the players who really lost out at the end of the patch so they have warning this time.

I did end up finding Halrath's post. He wasn't able to give an exact date at the time, so "get in there now" was his way of saying "don't delay." He wasn't trying to be bossy ;)

Getting info like this out is always a challenge, and there are a lot of timelines to consider. I know a lot of you would have liked to see this sooner. We'll do our best to give even more advanced warning in the future.
Salvatori wrote: »
@Spacecats @Noesis

Since BGs will no longer give credits, what is gonna happen with such things that can only be obtained thought it like Bonanza Box and Smart Dyad? I mean, I only do battlegrounds for those items. lol

I hope we can have these items added on Vanguard Shop for like 9000 (cap) credits for Smart Dyad and 500/800 credits for Bonanza box. Would be a really nice thing.

I agree there should be a way for PvPers to get Smart Dyads and other good stuff. There is a new reward system that will be in place of credits, and we'll keep an eye on their contents to make sure Battlegrounds remain rewarding.
We're discussing this with Bluehole. It came up after the last update and confused a lot of controller-wielding players. I don't have anything new to share but I'll keep the topic alive in the office so hopefully we can know what the intention behind the change was.
Angeline wrote: »
That's... you're... you're missing the whole point.

No, I realize players wish they'd known sooner and unfortunately the heads up could not have gone out sooner in this case. Can you please message me about the "get in there" comment? I'm not seeing it in the main discussion, and this conversation should continue there rather than being split between two threads:
https://forums.enmasse.com/tera/discussion/14369/big-changes-coming-in-na-tera-next-weeks-patch
W4JKF7JTNH wrote: »
I was also fortunate enough to receive a brooch and my title run will be Saturday assuming that everything goes well, but I have friends that this affects in a negative way and I'd like to see justice for them.

Harrowhold leaving doesn't mean there won't be future opportunities to upgrade your brooch. There will always be end game content to conquer.
Angeline wrote: »
THANK YOU ANONYMOUS POSTER, FOR IT WAS I WHO ASKED THAT QUESTION AND RECEIVED ONLY FLIPPANT REMARKS FROM EME,

What flippant remarks are you referring to? Sorry if you felt insulted in any way.
Please direct conversations over 3rd party programs to this thread:
https://forums.enmasse.com/tera/discussion/14059/the-3rd-party-thread

The statement is in reference to this comment I left in a Player Council thread that was leading to a lot of bickering. It pretty much answered itself. En Masse and Bluehole are responsible for making changes and improvements to TERA. Whether or not you agree that it's been done correctly is a different story and we're open to player feedback on that (one of the reasons we maintain these forums). The Player Council are not game developers, they're just TERA players who have volunteered to help out in a few ways.
Battleground merchants have been adjusted. We've also added a couple items to spend those remaining credits on for those who have been saving up.
Nepgeah wrote: »
What the heck is "verno's laboratory", Demokron factory?

Yup, that's DF. The top post has been fixed.
Muggsly wrote: »
I don't see Velik's temple or underground on that list. Was it left out because of hey surprises or are we not getting it?

This is a heads-up on some changes. Not a complete list of what's coming out. Stay tuned.
Just double-checked the servers. No signs of squirrels or cows....

Which would have been really handy to blame things on.

The switch wasn't flipped. It is now. Please try it again.
The next patch has a lot of big changes in it. Most of them are things that you are probably aware of from reading patch notes elsewhere, but I wanted to take a moment to outline some of the big changes that will affect the players.

Achievement Season
There will be a new achievement season starting with the new release, so get ready!

New Gear!
There will be new gear available with the release, along with new materials to craft them. Names and details for these new tiers will be coming out soon.

New Tokens
With the new release, the current *cede (Undercede, Intercede,Supercede) tokens will become Corroded, and be unredeemable. They will still have value in gold, but will not be used to open those shops any longer. There will be new tokens that drop for those shops. If you have been stockpiling those tokens, use them before Tuesday!

Battleground changes
Starting with the new update, battlegrounds will no longer reward credits. There will instead be direct rewards as a result of participation in a battleground: A box containing various items if you win, or a box fragment if you lose that you can combine to form a reward box once you collect enough of them. The vendors will still be around for a while, so you will have time to spend your credits before the vendors depart. As part of this, we are reducing the vendor cost for some items on the various BG vendors as well.

Dungeon Reset Scrolls
The dungeon reset scroll problem we've had since October is going to be resolved. There will now be tiers of Reset Scrolls that will work for various levels of dungeons. The old reset scrolls will continue to work for the dungeons they are designed to work for, but there will be no new dungeons added to them, and they will no longer be made available in game.

The following dungeons are going to be leaving TERA on the 9th:
  • Harrowhold
  • Ruinous Manor (Hard)
  • Ruinous Manor
  • Broken Prison
  • Lilith's Keep (Hard)
  • Lilith's Keep
  • Shadow Sanguinary (Hard)
  • Shadow Sanguinary
  • Sky Cruiser Endeavor (Hard)
  • Vault of Kaprima

There will also be some dungeons returning, with difficulty and loot adjustments to bring them in line with the current endgame.
  • Timescape
  • Bathysmal Rise
  • The Abscess
  • Verno's Laboratory
We had some account issues last night and early this morning. They should be resolved now. I would try to do the account transfer again today.
Ceciella wrote: »
@Noesis

Should we close tickets if we have them open regarding the lost bank tabs?

Keep them open until the issue is taken care of. If it gets resolved and the ticket is still open, the Customer Support rep will let you know, so no harm done.
Ginjitsu wrote: »
Halrath wrote: »
Halrath did a bad, bad thing.

Are you Mr Snuggles?

I am not.
Seeing a former CM troll TERA players warms the tiny cockles of my space cat heart. <3
... on my head.
Halrath did a bad, bad thing.
Doh, looks like when Halrath changed "Expanded" to "Extended" it changed the whole link. He's currently shooing Snuggles away with a broom.
The stoles are sacred items passed down from Velik herself. Only those worthy of Valkyon greatness shall obtain them.
I know a lot of council members have been posting in here in an attempt to defend themselves, but reading the initial post this thread really seems designed to flame and attack the members of the Player Council because, in short, "they don't do/say what I want."

I'll answer a few questions regarding the council but I'm going to keep this thread closed because it has generated more attacks and insults than actual conversation over the purpose of the council. If you're frustrated at the state of the game, En Masse, or your neighbor's dog, please don't take it out on them. I'll say more as new members are brought on this month, and try to reset the general community's expectations when it comes to the Player Council and what they're here for because as time goes on it really seems like more and more people misunderstand what their focus is.

Player Council members are:
  • Active TERA players who have volunteered their time to help
  • Encouraged to be themselves and do what they enjoy in TERA
  • Players from various servers, guilds, and playstyles.
  • Points of contact for players to share ideas, events, and community activities
  • Points of contact for En Masse, because it's impossible to constantly be on every server, guild chat, message board, etc...
  • Occasionally asked for feedback by the En Masse staff

They are NOT:
  • Responsible for making changes or improvements to TERA (That's En Masse and Bluehole's job)
  • Community punching bags
  • Forum moderators
  • Under any sort of NDA
  • Super villains

Blaming a Player Council member for something not going your way in TERA is no different from blaming any other player (or yourself for that matter, you are on equal ground). If there's something about the game you don't like, and you feel something should be done about it, direct your feedback to the En Masse team. Please don't harass or call out Player Council members for not agreeing with you. They're here to listen and help raise the awareness of the En Masse team. They should be allowed to say what they feel.

Multiple members of the Player Council have been removed in the last couple weeks since applications re-opened. This was largely due to inactivity, and there are zero hard feelings when it comes to those members. Life happens, and other priorities come up. I'm really looking forward to getting new members on the council so that it can continue to be an active and diverse group. In fact recruitment has been pretty slow in the year following the creation of the Player Council, and I think we should bring in new members much more often going forward.

Applications for the next around are closed, but here are some things we look for when recruiting members:
  • Strong knowledge of the game
  • Constructive attitude, able to discuss and analyze feedback
  • Has some history working with fellow players to accomplish an event or activity
  • A passion for helping their fellow players and improving the TERA community
This thread is rapidly spiraling out of control, so going to close it before it can get any worse.
Ah, that's because we changed the wording from "Expanded" to "Extended" which modified the URL. Sorry about that!
Karouselle wrote: »
WAIT THEY'RE RELEASING STOLES?? I *REALLY* WANT UNITY STOLES FOR MY PRIESTESSES

No one has said anything about stoles except the OP, who is just trying to whip things up.
A Link was previously posted by other players on the Forums.

Here is that link : http://tera.nexon.com/shop/itemview.aspx?product_no=485931&cat=
when you first became the Community Manager you made a lot of PvPers excited because you said you also wanted to experience the PvP of Tera and help its community. Sadly though the only PvP event I remember you doing was on CH server, a none PvP server :/ that's not exactly helping the already hurting PvP community.

I think about that a lot. There have been some small events on other servers but nothing like I originally wanted. I'm very much open to supporting player-organized PvP events. Please message me if you're interested in running something for your server!
A95K5X4LDY wrote: »

my 2cents

1. Streaming - Lot of the players in the tournament will stream it themselves. Just stream the semi + finals or even just the finals from EME's end.
2. Use the WH server for hosting the tourney.
3. DDoS was a problem, but thats on the players, not EME's fault. Nothing EME can do about it. It's the player's fault for having their IP's revealed and getting DDoSed individually.
4. Ultimately its up to u, even if planning it takes months, as long as it happens ppl will be happy. Try getting denominator involved, or any of the veteran tera staffs that were around for the tournaments in the past to help out.

Thanks for the reply. I like the idea of encouraging the players to stream it, and I've even thought about bringing in community shoutcasters for something like this.

WH server no longer exists. It was a short term test environment. RIP.

DDoS might be the fault of players, but it's still a potential problem. It's not the blame I'm worried about. More like I'd hate to set everyone up for disappointment just because a few jerks want to ruin the good times. From what I've heard, the concern might not be as great as I think it is on this point (some things have changed from before regarding the way people's IPs were exposed.) It's still on my mind though.

It would totally take multiple people from the EME office. Even with months of planning I couldn't hope to achieve it myself. There have even been times were I was super ready to begin, and it turned out other departments were slammed (heh) with work. It will need to happen at the right moment.
This thread really has run its course. Go forth and bicker no more.
So basically this has nothing to do with Anniversary, rather just a extension of something we already have in the game ? So far we only got the *post your screenshots* as a anniversary event ( im not going to count RMHM because that was owed to us from last week ) which basically doesent really do anything for the *Anniversary* except... well show us pictures in a thread that we could have started on our own

Correct, this is not the anniversary event you were looking for (move along). We have an announcement going up on 5/5 that will give a bunch of details surrounding the big celebration. I'm pretty excited for it so I wish it were sooner, but we don't have to wait much longer ;D
Spacecats wrote: »
Guys please don't bicker with one another. -_-

Extended is probably a better word for it. In fact I'll request this change to avoid any further confusion over the event.

In response to last month's Power Hours, we saw players requesting a bigger window for earning bonus BG rewards. Typically Power Hours and Jackpots are only available during set times throughout the day in hopes of spurring more players to join the queue at specific times, but we decided to try this out with the hopes that more players jump into CS and grab themselves some loot.

Done, sir!
Guys please don't bicker with one another. -_-

Extended is probably a better word for it. In fact I'll request this change to avoid any further confusion over the event.

In response to last month's Power Hours, we saw players requesting a bigger window for earning bonus BG rewards. Typically Power Hours and Jackpots are only available during specific times throughout the day in hopes of spurring more players to join the queue at specific times, but we decided to try this out with the hopes that more players jump into CS and grab themselves some loot.
Post_Header.jpg

Some players have voiced a desire for bigger windows when it comes to Battleground rewards. Let's try it! All weekend long (starting Friday, 10 a.m. PDT until Monday, May 8 at 10 a.m.), Corsair's Stronghold will have a jackpot reward waiting for the winning team. The jackpot may contain:
  • Lady’s Handkerchief ×1
  • Hypnotic Powder ×2
  • Dragon scale ×3
  • Envy Crystal ×2
  • Tier 11 feedstock ×50

See the full news post here:
http://tera.enmasse.com/news/posts/corsairs-stronghold-expanded-jackpots
Post_Header.jpg

This dungeon highlight will include both Ruinous Manor and RMHM, giving players the chance to grab bonus boss loot. Starting Thursday, May 4 at 10 a.m. PDT, and continuing until Monday, May 8 at 10 a.m.

The drops listed in the news post are in addition to the usual loot you get from each boss with a probability to grant one or more of the listed pieces of loot (for example if you're really lucky it's possible to simultaneously get an extra handkerchief and feedstock), but are not 100% guaranteed. When dropped, all players in the party will receive the loot once it's picked up. It's not divided or rolled on.

See the full news post here: http://tera.enmasse.com/news/posts/ruinous-manor-highlight-may-4-to-8
Killstyle wrote: »
Spacecats wrote: »
LYC14 wrote: »
Wait so the anniversary event is only going to last one weekend? A tad bit too short...

No, it will include multiple things lasting more than one weekend.

EDIT - Halrath is fast.

Is it possible to start making a stick or post in news and announcements about upcoming events that you forum moderators would update as you see fit? Seems like a lot of us forum members are posting the same thing over and over but spread out over days and weeks. I'm trying to find a middle ground of what us players want to see ahead of time and what you forum moderators can post for us to see ahead of time. Keep up the good work, all of you.

Here's and example:
"This year come celebrate 5 years of Tera. We'll be having multiple things lasting more then a week. More info will be provided by no later then 5/5(or more info will be provided the week of 5/1 - 5/6)."

That's a good idea. Lately I've just been adding patch note alerts and some news posts to News & Announcements. You're right that leaving small notes there could help visibility within the forums - maybe even prevent duplicate threads.
EpicCookie wrote: »
Geletron wrote: »

5. I've worked on a few publisher-driven events while at En Masse. Kira's potion shack, the golden gift boxes, Bamkiller, Skyring Slam, and Canyon Clash were all events that were created and developed at En Masse. We told Bluehole about these events before we started them and we reported to them on how they performed.

Hope that helps answer a few questions.

How about making Skyring Slam and Canyon Clash (Hopefully with Non-equalized gear) a thing again? Now that PvP has been brutally murdered, this would make the PvP community semi-happy for a while. @Geletron @Spacecats

I knew the second Geletron mentioned Skyring Slam and Canyon Clash that there would be a request for it! I'm shooting him an evil look, but he's behind several people and now Denommenator thinks I'm looking at him weird.

It comes up every once in a while, and I know those are really awesome events that the community enjoyed in the past. One of the players we met up with at PAX East even grilled me about it ;D

I'll try to basically repeat what I told him - there is quite a lot of work, expectation, and overall baggage surrounding Canyon Clash and Skyring Slam. Since I started at EME roughly a year ago, there have been multiple times where I intended to start planning one but quickly hit a brick wall. I'll keep trying. Here are some of the difficulties I'm referring to....
  • Streaming. The past events were giant multi-hour streams with commentary. They were also weekend streams. I'm not sure players would go for a variation that didn't include streaming the whole tournament, or at least the finals.
  • Server setup. Both need a separate event server to be spun up, with characters created and items set up to allow some kind of character customization and gear. Otherwise we would have to choose one of the five TERA servers to hold the event, excluding PvPers from the other servers.
  • DDoS attacks. They plagued the final Canyon Clash, and made for a generally unfun experience for those involved. There's a risk that would happen again and all our efforts would be wasted.
  • Bandwidth. When Tonka ran Skyring Slam and Canyon Clash, the community team was bigger and he was able to focus solely on planning them for weeks. Minea handled forums and Harmonia handled socials and a bunch of other things. At the moment I'm the sole Community Manager for TERA. I feel like I would have to sacrifice time towards other community projects in order to make it happen. The temptation is still there but I'd hate to forego an in-game event like invasion or Mongo, a community contest, preview stream, or anything else. I would also not accept a 1/2 effort Canyon Clash. I'd want to do it right with my full effort towards making it excellent.


LYC14 wrote: »
Wait so the anniversary event is only going to last one weekend? A tad bit too short...

No, it will include multiple things lasting more than one weekend.
LilMsQTay wrote: »
> @LYC14 said:
> Wait so the anniversary event is only going to last one weekend? A tad bit too short...

Hum, hopefully not just over the weekend? I have a weekend beach trip...though knowing this I might pack my laptop and log in for a few hours when the olds play skipbo., lol.

It will NOT be just one weekend. Breathe easy.
There's an announcement coming on 5/5. Sorry I can't tell you more!
I have an update on this. I'll start with root cause, and move on to what we're doing about it.

TL;DR -> It's fixed, no new bad items will be showing up, and we're working on identifying affected players so we can get you your bank slots.

What happened?
The BuddyUp Rewards system in TERA is, for those of you who have used it, a series of boxes that each have various things in them at the various levels your buddy gets to. During one of the recent updates, probably the Valkyrie Update, the contents of those boxes were accidentally changed from what we use in NA to a different set of rewards. Among those rewards was a set of bank expansion items. Those items were never tested in NA, and (clearly) have some problems with how we have TERA configured in our region. This took longer than expected to track down because initial reports had us investigating whether or not the Honorbound release had broken bank expansions generally, rather than a bad item ID being introduced into the game.

When will it be fixed?
The BuddyUp rewards have been fixed, and there will be no more of those bad bank items entering the game. As we didn't fully get to the bottom of this until it was too close to yesterday's downtime to address it, the bad items are still in game at this time, and they will be removed/deleted during next week's maintenance.

When will I get my bank slots back?
We are working on this. I have gone through our logfiles looking for clear triggers for when these items are used, but part of their problem appears to be that they don't trigger a consistent "Inventory expanded" message in the logs when it's used. I've contacted BHS to have them do a deeper investigation of the logging for this item so that we can build a list of all affected players. Once we have that list, we will be able to see about handling compensation. This will be a little slower than normal to resolve, because this week is a series of holidays in Korea, and many of the BHS Team are out, but we are working on it.

What can I do for now? I want to buy a bank slot on the Trade Broker!
You still can, but only buy bank slots that are named bank expansion, and not the ones with the [account] tag in front. Those are the bad ones. We'll be posting an in-game announcement about the nefarious items in question as well, so that everyone can be informed about this.

Hey all! Matt Denomme here, Product Manager on the TERA Console project. In response to your questions:
Killstyle wrote: »

1) Do any of you have direct or indirect with BHS at all? (phone calls, text message, instant message, e-mail, etc.)

I'm doing 2-3 nightly meetings a week with a specific team at Bluehole. We're working on the project schedule, build development, business strategy, localization, certification, marketing...the works! We talk over video conference, email, and right now a lot of Kakao Talk.
Killstyle wrote: »

2) How often do you communicate with BHS? (Is it daily, weekly, monthly or just whenever BHS feels they want to contact you?)

I communicate with Bluehole daily via email and 3-4 times a week over video conference or on the phone (or Kakao).
Killstyle wrote: »

3) Does BHS ever make you feel like what you conveyed to them was understood and that BHS would try to make it happen, whether in a minor or major way? (i.e. minor = "We might be able to do something like that but not all of it" or major = "[filtered] yeah we can do that. Great idea!")

The cooperation level between En Masse and Bluehole on my project is very high. We are very much approaching the console project as partners and we exchange a lot of opinions, feedback, requests, and creative solutions on a daily basis.
Killstyle wrote: »

4) Is Enmasse allowed to alter the game at all? (i.e. Content, armor skins, weapon skins, mounts, etc.)

We don't typically alter the game art, though we've influenced the design of some cosmetic items in the past and contributed feedback to the design of some gameplay systems.
Killstyle wrote: »

5) Does Enmasse make their own events or does BHS have a say?

Potion shack is entirely an En Masse creation. We conceived the idea, developed the tech, created the art, configured the event, and deployed it.

I personally designed last year's "Velik's Grand Hunt" event (not my best work) as well as the Secrets & Shadows letter event. Along with the team, I designed the events, configured them within the client, tested them, promoted them, and ultimately maintained them while they were live.

Beyond those two in-game events, I've contributed to many store promotions (Golden Gift Box, Black Friday, etc.)
Here's my answers to these questions:

1) Do any of you have direct or indirect with BHS at all? (phone calls, text message, instant message, e-mail, etc.)

Direct. Email, instant messaging, and videoconferences when necessary. I'd like to add more to this since I'm so wordy in the rest of this post, but ... yeah, lots of direct contact, but the majority is indirect as a result of the time shift challenge.

2) How often do you communicate with BHS? (Is it daily, weekly, monthly or just whenever BHS feels they want to contact you?)

I contact them multiple times a week with questions, updates, feedback, etc. They do the same. We have a very open back and forth dialog between EME Product Management and the BH Publishing/Release team. We have a standing weekly meeting to go over the important topics that might need more time and bandwidth than a single email. The timezone difference makes it difficult, especially in the summer months, since the overlap between offices is almost nonexistent. But I've worked with people in different time zones for years, and it's just the cost of doing business internationally, and you learn to work with it and around it.

3) Does BHS ever make you feel like what you conveyed to them was understood and that BHS would try to make it happen, whether in a minor or major way? (i.e. minor = "We might be able to do something like that but not all of it" or major = "[filtered] yeah we can do that. Great idea!")

I can't speak for the relationship everyone else at EME has with BH, but my experience so far has been that is absolutely the case. I've been told when an idea is really good, I get told when they think an idea is pretty terrible (and why), and if they are dubious about an idea, we talk it out. I've also been given ideas by BHS that I initially resisted, but after talking it over, I came around to their idea as one worth trying.

4) Is Enmasse allowed to alter the game at all? (i.e. Content, armor skins, weapon skins, mounts, etc.)

This seems like it should be a yes/no answer, but that would give you a false sense of what we can do. The specific things you list, especially in-game content, are not things we control. As the publisher, we are publishing the things that get created for TERA. Items like the Dragon Armor Costumes are created by Bluehole, and we determine how we make them available to the players. So in that sense, we are "altering" the content. What I think you're really asking is whether or not we can directly change things in the game, add new things, and generally access the game's assets or code at a source level. For that, the answer is "absolutely not". Just like any other publisher of TERA, we are sent a game build, and that's the game build we ship to our players.

But on the THIRD hand (I'm running out of hands, folks..) we do have the ability to make changes in-game with our tools, to do things like run the events where dungeon bosses drop additional loot, or the community Mongo event, or Kyra's Pop-Up Potion Shack, etc. I suspect that level of tweak isn't quite what you're going after with this question, but I wanted to give as much context as possible, because a simple yes or no to this question would be super misleading.

5) Does Enmasse make their own events or does BHS have a say?
As the publisher for TERA in North America, we make all the events. We often get sent event tools and opportunities (like the Valkyrie Name Reservation Event) that enable us to set up events that we couldn't have done before, but ultimately we make the choices we think are the best fit for our players and our region. We do pass the event design and schedule back to Bluehole for their information and to get their feedback, and they will sometimes give us suggestions on things we might want to change, but in my time here we've got a fairly free hand to execute events in the manner we think best fits the NA playerbase.
This is a question we've answered in a few different places. It has come up during the Twitch stream more than once, where we tend to answer specific questions relating to our process, and I'm pretty our CEO Kimmander addressed this in different ways during his last Reddit AMA (it's been a little while now but you can still read his answers here).

There are a lot of things to explain, so rather than writing a book let me attempt to summarize and see if you have follow up questions about our process...

- Product Managers own the majority of tasks related to their game. Each game has its own PM. Noesis and Halrath are the current Product Managers for TERA, and they communicate most with Bluehole, both through daily e-mails on a variety of subjects and a weekly late night phone call (to account for the time difference). Primarily their job is to make sure updates are implemented in a timely manner, in-game events are planned/maintained, items are properly added to the game & store. They keep track of each build and work closely with Writing and QA to assure they arrive on time. They also coordinate with Creative and Marketing to make sure announcements go accordingly.
- Community team has multiple tasks as well, including community contests, Twitch streams, feedback collection (that includes a lot of things), social media (also a lot), event planning (in conjunction with Product Management), announcements, and advising other En Masse teams on what the current community concerns are.
- Quality Assurance (QA) and Writing work to localize incoming content and make sure it is functional according to the notes sent by the developer. This is a gross under-explanation of the various things involved in this process. Writing also handles news posts and a lot of written content used for e-mails. As part of the localization process they create a lot of TERA lore based of the original Korean (and in fact Bluehole uses that lore to create content in return. It's a relationship.).
- Platform handles our web presence along with a lot of backend features like En Masse accounts, delivering things through the account system (these things go to Item Claim), and creating web pages. They're always busy and they've been known to work miracles. Geletron went into WAY MORE DETAIL and beat me to the punch posting in this thread.
- Creative makes pretty much every image and video you see on our site. Sometimes they're original work, and sometimes they combine various assets delivered by the developer.

I definitely left some things out, but I think this gives you an idea.

I'm actually planning to have various members of the En Masse staff on the weekly Twitch stream throughout May so you guys can ask questions and get a good understanding of who we are as a company and how we go about our daily process. I'd really like to hear any requests you guys have as far as who I should try to get on the air and what I should ask.
I'm the technical producer for En Masse Entertainment. I handle the account management, billing, and integration for all our games. While I do work with a number of developers at Bluehole, I do not work directly with the TERA PC development team or with the TERA PC producers. Here are my answers to your questions:

1. I have between 1-4 weekly calls with people working at Bluehole. Most of my contact is with their tools and platform development teams. We are working together on bringing TERA to Xbox and Playstation so we have a lot of discussions on how to integrate our account systems with Microsoft and Sony and how to handle item purchases and delivery.

2. Multiple times per week in person and nearly every day via email.

3. I have a good relationship with the people I work with at Bluehole. For example, I didn't have an available front-end web developer to complete a project on time so they loaned me a developer for a week so I could meet our deadline. I have a few members on my team that speak both English and Korean so it is possible for us to discuss complicated technical concepts with them.

4. We do not have access to the TERA PC source files so we are limited in what we can change for the game. Every region that publishes TERA gets their own build with certain features enabled or disabled. We are able to make changes to in-game vendors, to control when events start and end, and to localize items in the game.

5. I've worked on a few publisher-driven events while at En Masse. Kira's potion shack, the golden gift boxes, Bamkiller, Skyring Slam, and Canyon Clash were all events that were created and developed at En Masse. We told Bluehole about these events before we started them and we reported to them on how they performed.

Hope that helps answer a few questions.
I've forwarded your request for improved broker negotiation to Bluehole, citing the for auto-acceptance and delayed (instead of cancelled) requests when the seller is in a BG. This is one of those small aspects of the game that comes up every once in a while, usually in the middle of a related conversation. Hopefully it's a quality of life change the dev team is willing to spend time making.
Moving this to the bug report forums. We are aware that this is happening and have sent info to Bluehole to work on. With any luck they will be able to fix it in a future update.
Applications are now closed. The TERA team will review entries and reach out to those that are accepted onto the Player Council.
That would be really cool but unfortunately they have minds of their own. When spawned outside a dungeon (like during a special event) they try to behave the same they would inside their home dungeon. Sometimes they can't do the same special attacks, and sometimes there are other consequences (like Tantibus draining mana w/ no cleanse pool to jump into).

It would be cool to fight monsters against each other or have them synchronize attacks, but unfortunately the only place they'll smack each other around instead of the players is in Bamarama ;D
Baldurdash wrote: »
Random question, how do you guys feel about office visits, my friend and I are staying at a hotel nearby for a few days!

It doesn't happen too often, but maybe we can work something out! Shoot an e-mail to Community@enmasse.com and let us know what days you're interested in. :)
Seikilos wrote: »
Noctiv wrote: »
Halrath wrote: »
Could a petition for things actually be taken in consideration if there is a lot of players signing it and demanding the same thing ( also being sent out to BHS ? ) ? Just asking purely for information

Petitions are against the forum rules, but there is a suggestions thread that we do look at and do pass on to BHS.

@Spacecats I'm honestly curious and you'd probably know better than we do. What has BHS actually listened to and tweaked for our region. I believe "loyalty" rewards tiers is NA specific, but that isn't something that was really asked for as far as I know. If you could give us a few examples, our outlook wouldn't be so bleak.

This.

People are vocal and have been even more the last 1-2 years, especially after the incident in the old forums. But that means nothing if our words go in vain. Is there any way to know for sure that bhs listens or that EME listens and everything we say doesn't become a local joke in the fora, not reaching the higher in command? For all we know BHS could be thinking that we are all happy and content if everything we say doesn't reach them.

P.S.: I think i would lose all hope if they do listen and still do nothing. At this point , after 4 years i almost hope that it's just that they don't listen. :(

We submit regular reports, both from the Product Manager side and the Community team, giving the latest player feedback and concerns from our end. A lot of the larger player demands are things that require development work and are impossible to address as publishers. Even the things that have been on the community's mind for a while still get passed on, and we rely pretty heavily on what we see in the forums when it comes to what gets included in those reports. For my part, I like to quote and occasionally link to especially constructive threads both here and in the suggestions forums so that the Bluehole team can see player opinions first hand.
A quick power cycle might actually resolve this. Try unplugging for 60 seconds or so - both routers and modem. It's the basic "have you turned it off and on again?" routine, but it may be all you need in this case.
Could a petition for things actually be taken in consideration if there is a lot of players signing it and demanding the same thing ( also being sent out to BHS ? ) ? Just asking purely for information

Petitions are against the forum rules, but there is a suggestions thread that we do look at and do pass on to BHS.
This one's on me. My apologies. I've set up the power hours and we'll get the Google doc updated this week.

5/2 - Fraywind Canyon (morning one missed, later one is a go)
5/3 - Champion's Skyring
5/4 - Corsair's Stronghold

By then, we'll have the google doc updated.
Please direct discussion related to 3rd party programs to this thread:
https://forums.enmasse.com/tera/discussion/14059/the-3rd-party-thread

Discussing these programs is against the forum rules, with this one temporary exception ^
TWMagimay wrote: »
NPCPak wrote: »
TWMagimay wrote: »
NPCPak wrote: »
TWMagimay wrote: »
Like I said, it was never forgotten till the 5th. Unless you think the 3rd anniversary started on the 5th in which case: http://tera.enmasse.com/news/posts/happy-third-anniversary-tera (dated April 30th)

You need to look at:
NPCPak wrote: »
TERA's 3rd Anniversary: (May 1st to May 4th Sale) May 5th to June 2nd

Which is also found here:
http://tera.enmasse.com/news/posts/third-anniversary-sale-for-tera

The event technically started May 1st, just like what I said.

I wasn't sure if you were backing what I said or trying to dispute(as you put the sales in brackets) it hence the "unless you think" part, just to cover my bases.

No, that's just me not considering a sale as a part of an event because... it's silly, you know? But despite my opinion, the sale is in-fact a part of the 3rd anniversary event, and that's why I left it in brackets instead of not putting it there at all. I apologize for the misunderstanding, I should of made it more clear.

Yeah, I know a sale is kind of "meh" when it comes to events. The important part there, at least imo, is the announcement they made(the one I linked earlier, form April 30th). I get the actual event starting a few days later because of maintenance and they probably didn't want to stop it before the end of May nor let it run for too long. Makes me really wonder if they didn't completely forget about it and that's the true cause of this delay. Even by the 3rd anniversary standards, we should have something to do by now...

Nothing has been forgotten. There is quite a lot planned, but they've duct-taped my mouth and so I can't share all the details. The fifth anniversary will happen, it will be glorious, and possibly there will be cake.
I love this little thread because we actually do try to plan events and awards based on perceived needs and desires. Thanks for putting it up there.
Norvindr wrote: »
Halrath wrote: »
Norvindr wrote: »
I miss the original Island of Dawn :( Stepstone Island is boring and lame and ugly

Plus, it had a Tainted Gorge. I loved that place!

I loved the whole Island! It was so pretty and fun. Could there be a way to switch IoD back to the starting Island and make Stepstone Island into what Island of Dawn is now? xD And bring back the FULL Island of Dawn?! D: This stream-lined stuff is making Tera so boring and you don't get to experience the game anymore as a new player.

Probably not. Sorry. I appreciate your perspective, and I loved the old content, but games evolve. It would be fun to have a time-travel mode, though. I'll add it to my wishlist.
Norvindr wrote: »
I miss the original Island of Dawn :( Stepstone Island is boring and lame and ugly

Plus, it had a Tainted Gorge. I loved that place!
All? Including the zombie valkyrie?
:scream:

Yup ;D

That one I'll upload special though... in case you want to see it again:
The wonderful lore-rich artwork of Feeya - CH
7WP1BeG.png
I'll upload all the submissions to our Facebook gallery this week. Sorry for the wait!
Aryix wrote: »
My post disappeared when I went to update a word that got filtered. I copy+pasted it and tried to repost but it didn't let me :c
Oh well, I'll update later perhaps if I feel like writing it again lol. Regardless, it has been an eventful 2~ years for me. Happy Annviersary to Tera.

The spam filter caught it for some reason. It's back now. :)
Hey all. Normally threads like this could be removed because discussing forum moderation always causes drama, but I really want to point a few things out as I close this.
  • Users are never "preemptively banned" from the forums unless they've already done something really bad to get themselves banned from the game. 99% of the time when a person is banned, they are left a message via e-mail that explains why. Yosha was banned and e-mailed about it back in March.
  • Yosha has not been banned from the game as of this post. Just the forums.
  • This thread was posted by a dummy account with no name set up. It's very likely someone already banned from the forums looking to stir up drama in relation to the hacker bans.
  • While we rarely get into the things someone has been moderated for, Yosha has multiple forum accounts which have been very active over the last couple months. You guys would probably recognize one or two of them. When we ban one account we ban all of that person's accounts.
  • In most cases, someone would be banned (or at least suspended) from the forums after one or two warnings, depending on how severe the bad stuff was. Yosha had many warnings.

If in Yosha's mind there has been some terrible mix up, mistaken identity, amnesia, alternate dimensions, whatever... the right thing to do is contact customer support or Community@enmasse.com to have the matter looked into so we can fix things. Even if you're banned from the forums, you can still make a support ticket.

Again I usually wouldn't post this or leave a forum moderation discussion up in the forums, but his last week has been super hectic for the moderation team and it's kind of surprising to see so many people rush to the defense of a banned user with very little information outside a Tumblr post.

Related to this... please remember that the creation of multiple accounts by a single individual solely for use on the official forums is against the rules. Typically dummy accounts are created to self-reply (making it seem like people agree with you, directing the course of a conversation to suit your needs), troll others, or spread toxicity and abuse other forum goers while incognito. Usually we're pretty lax about this particular rule, but over the past week more and more people have been posting from alt accounts just to flood threads with their posts or circumnavigate forum moderation. Please don't abuse the system.
TERA console content will all be confirmed/announced/etc. in the future. There is no official word about it right now.
@Baldurdash you can always your new post until it looks the way you like it.

Check in https://forums.enmasse.com/tera/drafts - the one you were writing before might have auto-saved.
We're working on the best way to solve this for people whose bank expansions vanished. One big problem is that the broken version of the bank expansion was tradeable, so it was possible to sell them on the broker (many people who did so likely had no clue it was bugged). For anyone reading, the version with [Account] in the title is the one with the issue.
Killstyle wrote: »
Gonna post link and image because bbcode never seems to actually post a pic for me.

I fixed your post. If you use Imgur and the "image" tool in the forums, you need to get the actual link ending in ".jpg" and not just the Imgur page with the image on it.
The appropriate way to address this would be through reporting the player via a Support Ticket.

Since you've stated that you're already planning to submit a Ticket, I'm going to go ahead and close this Forum Thread.
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