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Doh, looks like when Halrath changed "Expanded" to "Extended" it changed the whole link. He's currently shooing Snuggles away with a broom.
The stoles are sacred items passed down from Velik herself. Only those worthy of Valkyon greatness shall obtain them.
I know a lot of council members have been posting in here in an attempt to defend themselves, but reading the initial post this thread really seems designed to flame and attack the members of the Player Council because, in short, "they don't do/say what I want."

I'll answer a few questions regarding the council but I'm going to keep this thread closed because it has generated more attacks and insults than actual conversation over the purpose of the council. If you're frustrated at the state of the game, En Masse, or your neighbor's dog, please don't take it out on them. I'll say more as new members are brought on this month, and try to reset the general community's expectations when it comes to the Player Council and what they're here for because as time goes on it really seems like more and more people misunderstand what their focus is.

Player Council members are:
  • Active TERA players who have volunteered their time to help
  • Encouraged to be themselves and do what they enjoy in TERA
  • Players from various servers, guilds, and playstyles.
  • Points of contact for players to share ideas, events, and community activities
  • Points of contact for En Masse, because it's impossible to constantly be on every server, guild chat, message board, etc...
  • Occasionally asked for feedback by the En Masse staff

They are NOT:
  • Responsible for making changes or improvements to TERA (That's En Masse and Bluehole's job)
  • Community punching bags
  • Forum moderators
  • Under any sort of NDA
  • Super villains

Blaming a Player Council member for something not going your way in TERA is no different from blaming any other player (or yourself for that matter, you are on equal ground). If there's something about the game you don't like, and you feel something should be done about it, direct your feedback to the En Masse team. Please don't harass or call out Player Council members for not agreeing with you. They're here to listen and help raise the awareness of the En Masse team. They should be allowed to say what they feel.

Multiple members of the Player Council have been removed in the last couple weeks since applications re-opened. This was largely due to inactivity, and there are zero hard feelings when it comes to those members. Life happens, and other priorities come up. I'm really looking forward to getting new members on the council so that it can continue to be an active and diverse group. In fact recruitment has been pretty slow in the year following the creation of the Player Council, and I think we should bring in new members much more often going forward.

Applications for the next around are closed, but here are some things we look for when recruiting members:
  • Strong knowledge of the game
  • Constructive attitude, able to discuss and analyze feedback
  • Has some history working with fellow players to accomplish an event or activity
  • A passion for helping their fellow players and improving the TERA community
This thread is rapidly spiraling out of control, so going to close it before it can get any worse.
Ah, that's because we changed the wording from "Expanded" to "Extended" which modified the URL. Sorry about that!
Karouselle wrote: »
WAIT THEY'RE RELEASING STOLES?? I *REALLY* WANT UNITY STOLES FOR MY PRIESTESSES

No one has said anything about stoles except the OP, who is just trying to whip things up.
A Link was previously posted by other players on the Forums.

Here is that link : http://tera.nexon.com/shop/itemview.aspx?product_no=485931&cat=
when you first became the Community Manager you made a lot of PvPers excited because you said you also wanted to experience the PvP of Tera and help its community. Sadly though the only PvP event I remember you doing was on CH server, a none PvP server :/ that's not exactly helping the already hurting PvP community.

I think about that a lot. There have been some small events on other servers but nothing like I originally wanted. I'm very much open to supporting player-organized PvP events. Please message me if you're interested in running something for your server!
A95K5X4LDY wrote: »

my 2cents

1. Streaming - Lot of the players in the tournament will stream it themselves. Just stream the semi + finals or even just the finals from EME's end.
2. Use the WH server for hosting the tourney.
3. DDoS was a problem, but thats on the players, not EME's fault. Nothing EME can do about it. It's the player's fault for having their IP's revealed and getting DDoSed individually.
4. Ultimately its up to u, even if planning it takes months, as long as it happens ppl will be happy. Try getting denominator involved, or any of the veteran tera staffs that were around for the tournaments in the past to help out.

Thanks for the reply. I like the idea of encouraging the players to stream it, and I've even thought about bringing in community shoutcasters for something like this.

WH server no longer exists. It was a short term test environment. RIP.

DDoS might be the fault of players, but it's still a potential problem. It's not the blame I'm worried about. More like I'd hate to set everyone up for disappointment just because a few jerks want to ruin the good times. From what I've heard, the concern might not be as great as I think it is on this point (some things have changed from before regarding the way people's IPs were exposed.) It's still on my mind though.

It would totally take multiple people from the EME office. Even with months of planning I couldn't hope to achieve it myself. There have even been times were I was super ready to begin, and it turned out other departments were slammed (heh) with work. It will need to happen at the right moment.
This thread really has run its course. Go forth and bicker no more.
So basically this has nothing to do with Anniversary, rather just a extension of something we already have in the game ? So far we only got the *post your screenshots* as a anniversary event ( im not going to count RMHM because that was owed to us from last week ) which basically doesent really do anything for the *Anniversary* except... well show us pictures in a thread that we could have started on our own

Correct, this is not the anniversary event you were looking for (move along). We have an announcement going up on 5/5 that will give a bunch of details surrounding the big celebration. I'm pretty excited for it so I wish it were sooner, but we don't have to wait much longer ;D
Spacecats wrote: »
Guys please don't bicker with one another. -_-

Extended is probably a better word for it. In fact I'll request this change to avoid any further confusion over the event.

In response to last month's Power Hours, we saw players requesting a bigger window for earning bonus BG rewards. Typically Power Hours and Jackpots are only available during set times throughout the day in hopes of spurring more players to join the queue at specific times, but we decided to try this out with the hopes that more players jump into CS and grab themselves some loot.

Done, sir!
Guys please don't bicker with one another. -_-

Extended is probably a better word for it. In fact I'll request this change to avoid any further confusion over the event.

In response to last month's Power Hours, we saw players requesting a bigger window for earning bonus BG rewards. Typically Power Hours and Jackpots are only available during specific times throughout the day in hopes of spurring more players to join the queue at specific times, but we decided to try this out with the hopes that more players jump into CS and grab themselves some loot.
Post_Header.jpg

Some players have voiced a desire for bigger windows when it comes to Battleground rewards. Let's try it! All weekend long (starting Friday, 10 a.m. PDT until Monday, May 8 at 10 a.m.), Corsair's Stronghold will have a jackpot reward waiting for the winning team. The jackpot may contain:
  • Lady’s Handkerchief ×1
  • Hypnotic Powder ×2
  • Dragon scale ×3
  • Envy Crystal ×2
  • Tier 11 feedstock ×50

See the full news post here:
http://tera.enmasse.com/news/posts/corsairs-stronghold-expanded-jackpots
Post_Header.jpg

This dungeon highlight will include both Ruinous Manor and RMHM, giving players the chance to grab bonus boss loot. Starting Thursday, May 4 at 10 a.m. PDT, and continuing until Monday, May 8 at 10 a.m.

The drops listed in the news post are in addition to the usual loot you get from each boss with a probability to grant one or more of the listed pieces of loot (for example if you're really lucky it's possible to simultaneously get an extra handkerchief and feedstock), but are not 100% guaranteed. When dropped, all players in the party will receive the loot once it's picked up. It's not divided or rolled on.

See the full news post here: http://tera.enmasse.com/news/posts/ruinous-manor-highlight-may-4-to-8
Killstyle wrote: »
Spacecats wrote: »
LYC14 wrote: »
Wait so the anniversary event is only going to last one weekend? A tad bit too short...

No, it will include multiple things lasting more than one weekend.

EDIT - Halrath is fast.

Is it possible to start making a stick or post in news and announcements about upcoming events that you forum moderators would update as you see fit? Seems like a lot of us forum members are posting the same thing over and over but spread out over days and weeks. I'm trying to find a middle ground of what us players want to see ahead of time and what you forum moderators can post for us to see ahead of time. Keep up the good work, all of you.

Here's and example:
"This year come celebrate 5 years of Tera. We'll be having multiple things lasting more then a week. More info will be provided by no later then 5/5(or more info will be provided the week of 5/1 - 5/6)."

That's a good idea. Lately I've just been adding patch note alerts and some news posts to News & Announcements. You're right that leaving small notes there could help visibility within the forums - maybe even prevent duplicate threads.
EpicCookie wrote: »
Geletron wrote: »

5. I've worked on a few publisher-driven events while at En Masse. Kira's potion shack, the golden gift boxes, Bamkiller, Skyring Slam, and Canyon Clash were all events that were created and developed at En Masse. We told Bluehole about these events before we started them and we reported to them on how they performed.

Hope that helps answer a few questions.

How about making Skyring Slam and Canyon Clash (Hopefully with Non-equalized gear) a thing again? Now that PvP has been brutally murdered, this would make the PvP community semi-happy for a while. @Geletron @Spacecats

I knew the second Geletron mentioned Skyring Slam and Canyon Clash that there would be a request for it! I'm shooting him an evil look, but he's behind several people and now Denommenator thinks I'm looking at him weird.

It comes up every once in a while, and I know those are really awesome events that the community enjoyed in the past. One of the players we met up with at PAX East even grilled me about it ;D

I'll try to basically repeat what I told him - there is quite a lot of work, expectation, and overall baggage surrounding Canyon Clash and Skyring Slam. Since I started at EME roughly a year ago, there have been multiple times where I intended to start planning one but quickly hit a brick wall. I'll keep trying. Here are some of the difficulties I'm referring to....
  • Streaming. The past events were giant multi-hour streams with commentary. They were also weekend streams. I'm not sure players would go for a variation that didn't include streaming the whole tournament, or at least the finals.
  • Server setup. Both need a separate event server to be spun up, with characters created and items set up to allow some kind of character customization and gear. Otherwise we would have to choose one of the five TERA servers to hold the event, excluding PvPers from the other servers.
  • DDoS attacks. They plagued the final Canyon Clash, and made for a generally unfun experience for those involved. There's a risk that would happen again and all our efforts would be wasted.
  • Bandwidth. When Tonka ran Skyring Slam and Canyon Clash, the community team was bigger and he was able to focus solely on planning them for weeks. Minea handled forums and Harmonia handled socials and a bunch of other things. At the moment I'm the sole Community Manager for TERA. I feel like I would have to sacrifice time towards other community projects in order to make it happen. The temptation is still there but I'd hate to forego an in-game event like invasion or Mongo, a community contest, preview stream, or anything else. I would also not accept a 1/2 effort Canyon Clash. I'd want to do it right with my full effort towards making it excellent.


LYC14 wrote: »
Wait so the anniversary event is only going to last one weekend? A tad bit too short...

No, it will include multiple things lasting more than one weekend.
LilMsQTay wrote: »
> @LYC14 said:
> Wait so the anniversary event is only going to last one weekend? A tad bit too short...

Hum, hopefully not just over the weekend? I have a weekend beach trip...though knowing this I might pack my laptop and log in for a few hours when the olds play skipbo., lol.

It will NOT be just one weekend. Breathe easy.
There's an announcement coming on 5/5. Sorry I can't tell you more!
I have an update on this. I'll start with root cause, and move on to what we're doing about it.

TL;DR -> It's fixed, no new bad items will be showing up, and we're working on identifying affected players so we can get you your bank slots.

What happened?
The BuddyUp Rewards system in TERA is, for those of you who have used it, a series of boxes that each have various things in them at the various levels your buddy gets to. During one of the recent updates, probably the Valkyrie Update, the contents of those boxes were accidentally changed from what we use in NA to a different set of rewards. Among those rewards was a set of bank expansion items. Those items were never tested in NA, and (clearly) have some problems with how we have TERA configured in our region. This took longer than expected to track down because initial reports had us investigating whether or not the Honorbound release had broken bank expansions generally, rather than a bad item ID being introduced into the game.

When will it be fixed?
The BuddyUp rewards have been fixed, and there will be no more of those bad bank items entering the game. As we didn't fully get to the bottom of this until it was too close to yesterday's downtime to address it, the bad items are still in game at this time, and they will be removed/deleted during next week's maintenance.

When will I get my bank slots back?
We are working on this. I have gone through our logfiles looking for clear triggers for when these items are used, but part of their problem appears to be that they don't trigger a consistent "Inventory expanded" message in the logs when it's used. I've contacted BHS to have them do a deeper investigation of the logging for this item so that we can build a list of all affected players. Once we have that list, we will be able to see about handling compensation. This will be a little slower than normal to resolve, because this week is a series of holidays in Korea, and many of the BHS Team are out, but we are working on it.

What can I do for now? I want to buy a bank slot on the Trade Broker!
You still can, but only buy bank slots that are named bank expansion, and not the ones with the [account] tag in front. Those are the bad ones. We'll be posting an in-game announcement about the nefarious items in question as well, so that everyone can be informed about this.

Hey all! Matt Denomme here, Product Manager on the TERA Console project. In response to your questions:
Killstyle wrote: »

1) Do any of you have direct or indirect with BHS at all? (phone calls, text message, instant message, e-mail, etc.)

I'm doing 2-3 nightly meetings a week with a specific team at Bluehole. We're working on the project schedule, build development, business strategy, localization, certification, marketing...the works! We talk over video conference, email, and right now a lot of Kakao Talk.
Killstyle wrote: »

2) How often do you communicate with BHS? (Is it daily, weekly, monthly or just whenever BHS feels they want to contact you?)

I communicate with Bluehole daily via email and 3-4 times a week over video conference or on the phone (or Kakao).
Killstyle wrote: »

3) Does BHS ever make you feel like what you conveyed to them was understood and that BHS would try to make it happen, whether in a minor or major way? (i.e. minor = "We might be able to do something like that but not all of it" or major = "[filtered] yeah we can do that. Great idea!")

The cooperation level between En Masse and Bluehole on my project is very high. We are very much approaching the console project as partners and we exchange a lot of opinions, feedback, requests, and creative solutions on a daily basis.
Killstyle wrote: »

4) Is Enmasse allowed to alter the game at all? (i.e. Content, armor skins, weapon skins, mounts, etc.)

We don't typically alter the game art, though we've influenced the design of some cosmetic items in the past and contributed feedback to the design of some gameplay systems.
Killstyle wrote: »

5) Does Enmasse make their own events or does BHS have a say?

Potion shack is entirely an En Masse creation. We conceived the idea, developed the tech, created the art, configured the event, and deployed it.

I personally designed last year's "Velik's Grand Hunt" event (not my best work) as well as the Secrets & Shadows letter event. Along with the team, I designed the events, configured them within the client, tested them, promoted them, and ultimately maintained them while they were live.

Beyond those two in-game events, I've contributed to many store promotions (Golden Gift Box, Black Friday, etc.)
Here's my answers to these questions:

1) Do any of you have direct or indirect with BHS at all? (phone calls, text message, instant message, e-mail, etc.)

Direct. Email, instant messaging, and videoconferences when necessary. I'd like to add more to this since I'm so wordy in the rest of this post, but ... yeah, lots of direct contact, but the majority is indirect as a result of the time shift challenge.

2) How often do you communicate with BHS? (Is it daily, weekly, monthly or just whenever BHS feels they want to contact you?)

I contact them multiple times a week with questions, updates, feedback, etc. They do the same. We have a very open back and forth dialog between EME Product Management and the BH Publishing/Release team. We have a standing weekly meeting to go over the important topics that might need more time and bandwidth than a single email. The timezone difference makes it difficult, especially in the summer months, since the overlap between offices is almost nonexistent. But I've worked with people in different time zones for years, and it's just the cost of doing business internationally, and you learn to work with it and around it.

3) Does BHS ever make you feel like what you conveyed to them was understood and that BHS would try to make it happen, whether in a minor or major way? (i.e. minor = "We might be able to do something like that but not all of it" or major = "[filtered] yeah we can do that. Great idea!")

I can't speak for the relationship everyone else at EME has with BH, but my experience so far has been that is absolutely the case. I've been told when an idea is really good, I get told when they think an idea is pretty terrible (and why), and if they are dubious about an idea, we talk it out. I've also been given ideas by BHS that I initially resisted, but after talking it over, I came around to their idea as one worth trying.

4) Is Enmasse allowed to alter the game at all? (i.e. Content, armor skins, weapon skins, mounts, etc.)

This seems like it should be a yes/no answer, but that would give you a false sense of what we can do. The specific things you list, especially in-game content, are not things we control. As the publisher, we are publishing the things that get created for TERA. Items like the Dragon Armor Costumes are created by Bluehole, and we determine how we make them available to the players. So in that sense, we are "altering" the content. What I think you're really asking is whether or not we can directly change things in the game, add new things, and generally access the game's assets or code at a source level. For that, the answer is "absolutely not". Just like any other publisher of TERA, we are sent a game build, and that's the game build we ship to our players.

But on the THIRD hand (I'm running out of hands, folks..) we do have the ability to make changes in-game with our tools, to do things like run the events where dungeon bosses drop additional loot, or the community Mongo event, or Kyra's Pop-Up Potion Shack, etc. I suspect that level of tweak isn't quite what you're going after with this question, but I wanted to give as much context as possible, because a simple yes or no to this question would be super misleading.

5) Does Enmasse make their own events or does BHS have a say?
As the publisher for TERA in North America, we make all the events. We often get sent event tools and opportunities (like the Valkyrie Name Reservation Event) that enable us to set up events that we couldn't have done before, but ultimately we make the choices we think are the best fit for our players and our region. We do pass the event design and schedule back to Bluehole for their information and to get their feedback, and they will sometimes give us suggestions on things we might want to change, but in my time here we've got a fairly free hand to execute events in the manner we think best fits the NA playerbase.
This is a question we've answered in a few different places. It has come up during the Twitch stream more than once, where we tend to answer specific questions relating to our process, and I'm pretty our CEO Kimmander addressed this in different ways during his last Reddit AMA (it's been a little while now but you can still read his answers here).

There are a lot of things to explain, so rather than writing a book let me attempt to summarize and see if you have follow up questions about our process...

- Product Managers own the majority of tasks related to their game. Each game has its own PM. Noesis and Halrath are the current Product Managers for TERA, and they communicate most with Bluehole, both through daily e-mails on a variety of subjects and a weekly late night phone call (to account for the time difference). Primarily their job is to make sure updates are implemented in a timely manner, in-game events are planned/maintained, items are properly added to the game & store. They keep track of each build and work closely with Writing and QA to assure they arrive on time. They also coordinate with Creative and Marketing to make sure announcements go accordingly.
- Community team has multiple tasks as well, including community contests, Twitch streams, feedback collection (that includes a lot of things), social media (also a lot), event planning (in conjunction with Product Management), announcements, and advising other En Masse teams on what the current community concerns are.
- Quality Assurance (QA) and Writing work to localize incoming content and make sure it is functional according to the notes sent by the developer. This is a gross under-explanation of the various things involved in this process. Writing also handles news posts and a lot of written content used for e-mails. As part of the localization process they create a lot of TERA lore based of the original Korean (and in fact Bluehole uses that lore to create content in return. It's a relationship.).
- Platform handles our web presence along with a lot of backend features like En Masse accounts, delivering things through the account system (these things go to Item Claim), and creating web pages. They're always busy and they've been known to work miracles. Geletron went into WAY MORE DETAIL and beat me to the punch posting in this thread.
- Creative makes pretty much every image and video you see on our site. Sometimes they're original work, and sometimes they combine various assets delivered by the developer.

I definitely left some things out, but I think this gives you an idea.

I'm actually planning to have various members of the En Masse staff on the weekly Twitch stream throughout May so you guys can ask questions and get a good understanding of who we are as a company and how we go about our daily process. I'd really like to hear any requests you guys have as far as who I should try to get on the air and what I should ask.
I'm the technical producer for En Masse Entertainment. I handle the account management, billing, and integration for all our games. While I do work with a number of developers at Bluehole, I do not work directly with the TERA PC development team or with the TERA PC producers. Here are my answers to your questions:

1. I have between 1-4 weekly calls with people working at Bluehole. Most of my contact is with their tools and platform development teams. We are working together on bringing TERA to Xbox and Playstation so we have a lot of discussions on how to integrate our account systems with Microsoft and Sony and how to handle item purchases and delivery.

2. Multiple times per week in person and nearly every day via email.

3. I have a good relationship with the people I work with at Bluehole. For example, I didn't have an available front-end web developer to complete a project on time so they loaned me a developer for a week so I could meet our deadline. I have a few members on my team that speak both English and Korean so it is possible for us to discuss complicated technical concepts with them.

4. We do not have access to the TERA PC source files so we are limited in what we can change for the game. Every region that publishes TERA gets their own build with certain features enabled or disabled. We are able to make changes to in-game vendors, to control when events start and end, and to localize items in the game.

5. I've worked on a few publisher-driven events while at En Masse. Kira's potion shack, the golden gift boxes, Bamkiller, Skyring Slam, and Canyon Clash were all events that were created and developed at En Masse. We told Bluehole about these events before we started them and we reported to them on how they performed.

Hope that helps answer a few questions.
I've forwarded your request for improved broker negotiation to Bluehole, citing the for auto-acceptance and delayed (instead of cancelled) requests when the seller is in a BG. This is one of those small aspects of the game that comes up every once in a while, usually in the middle of a related conversation. Hopefully it's a quality of life change the dev team is willing to spend time making.
Moving this to the bug report forums. We are aware that this is happening and have sent info to Bluehole to work on. With any luck they will be able to fix it in a future update.
Applications are now closed. The TERA team will review entries and reach out to those that are accepted onto the Player Council.
That would be really cool but unfortunately they have minds of their own. When spawned outside a dungeon (like during a special event) they try to behave the same they would inside their home dungeon. Sometimes they can't do the same special attacks, and sometimes there are other consequences (like Tantibus draining mana w/ no cleanse pool to jump into).

It would be cool to fight monsters against each other or have them synchronize attacks, but unfortunately the only place they'll smack each other around instead of the players is in Bamarama ;D
Baldurdash wrote: »
Random question, how do you guys feel about office visits, my friend and I are staying at a hotel nearby for a few days!

It doesn't happen too often, but maybe we can work something out! Shoot an e-mail to Community@enmasse.com and let us know what days you're interested in. :)
Seikilos wrote: »
Noctiv wrote: »
Halrath wrote: »
Could a petition for things actually be taken in consideration if there is a lot of players signing it and demanding the same thing ( also being sent out to BHS ? ) ? Just asking purely for information

Petitions are against the forum rules, but there is a suggestions thread that we do look at and do pass on to BHS.

@Spacecats I'm honestly curious and you'd probably know better than we do. What has BHS actually listened to and tweaked for our region. I believe "loyalty" rewards tiers is NA specific, but that isn't something that was really asked for as far as I know. If you could give us a few examples, our outlook wouldn't be so bleak.

This.

People are vocal and have been even more the last 1-2 years, especially after the incident in the old forums. But that means nothing if our words go in vain. Is there any way to know for sure that bhs listens or that EME listens and everything we say doesn't become a local joke in the fora, not reaching the higher in command? For all we know BHS could be thinking that we are all happy and content if everything we say doesn't reach them.

P.S.: I think i would lose all hope if they do listen and still do nothing. At this point , after 4 years i almost hope that it's just that they don't listen. :(

We submit regular reports, both from the Product Manager side and the Community team, giving the latest player feedback and concerns from our end. A lot of the larger player demands are things that require development work and are impossible to address as publishers. Even the things that have been on the community's mind for a while still get passed on, and we rely pretty heavily on what we see in the forums when it comes to what gets included in those reports. For my part, I like to quote and occasionally link to especially constructive threads both here and in the suggestions forums so that the Bluehole team can see player opinions first hand.
A quick power cycle might actually resolve this. Try unplugging for 60 seconds or so - both routers and modem. It's the basic "have you turned it off and on again?" routine, but it may be all you need in this case.
Could a petition for things actually be taken in consideration if there is a lot of players signing it and demanding the same thing ( also being sent out to BHS ? ) ? Just asking purely for information

Petitions are against the forum rules, but there is a suggestions thread that we do look at and do pass on to BHS.
This one's on me. My apologies. I've set up the power hours and we'll get the Google doc updated this week.

5/2 - Fraywind Canyon (morning one missed, later one is a go)
5/3 - Champion's Skyring
5/4 - Corsair's Stronghold

By then, we'll have the google doc updated.
Please direct discussion related to 3rd party programs to this thread:
https://forums.enmasse.com/tera/discussion/14059/the-3rd-party-thread

Discussing these programs is against the forum rules, with this one temporary exception ^
TWMagimay wrote: »
NPCPak wrote: »
TWMagimay wrote: »
NPCPak wrote: »
TWMagimay wrote: »
Like I said, it was never forgotten till the 5th. Unless you think the 3rd anniversary started on the 5th in which case: http://tera.enmasse.com/news/posts/happy-third-anniversary-tera (dated April 30th)

You need to look at:
NPCPak wrote: »
TERA's 3rd Anniversary: (May 1st to May 4th Sale) May 5th to June 2nd

Which is also found here:
http://tera.enmasse.com/news/posts/third-anniversary-sale-for-tera

The event technically started May 1st, just like what I said.

I wasn't sure if you were backing what I said or trying to dispute(as you put the sales in brackets) it hence the "unless you think" part, just to cover my bases.

No, that's just me not considering a sale as a part of an event because... it's silly, you know? But despite my opinion, the sale is in-fact a part of the 3rd anniversary event, and that's why I left it in brackets instead of not putting it there at all. I apologize for the misunderstanding, I should of made it more clear.

Yeah, I know a sale is kind of "meh" when it comes to events. The important part there, at least imo, is the announcement they made(the one I linked earlier, form April 30th). I get the actual event starting a few days later because of maintenance and they probably didn't want to stop it before the end of May nor let it run for too long. Makes me really wonder if they didn't completely forget about it and that's the true cause of this delay. Even by the 3rd anniversary standards, we should have something to do by now...

Nothing has been forgotten. There is quite a lot planned, but they've duct-taped my mouth and so I can't share all the details. The fifth anniversary will happen, it will be glorious, and possibly there will be cake.
I love this little thread because we actually do try to plan events and awards based on perceived needs and desires. Thanks for putting it up there.
Norvindr wrote: »
Halrath wrote: »
Norvindr wrote: »
I miss the original Island of Dawn :( Stepstone Island is boring and lame and ugly

Plus, it had a Tainted Gorge. I loved that place!

I loved the whole Island! It was so pretty and fun. Could there be a way to switch IoD back to the starting Island and make Stepstone Island into what Island of Dawn is now? xD And bring back the FULL Island of Dawn?! D: This stream-lined stuff is making Tera so boring and you don't get to experience the game anymore as a new player.

Probably not. Sorry. I appreciate your perspective, and I loved the old content, but games evolve. It would be fun to have a time-travel mode, though. I'll add it to my wishlist.
Norvindr wrote: »
I miss the original Island of Dawn :( Stepstone Island is boring and lame and ugly

Plus, it had a Tainted Gorge. I loved that place!
All? Including the zombie valkyrie?
:scream:

Yup ;D

That one I'll upload special though... in case you want to see it again:
The wonderful lore-rich artwork of Feeya - CH
7WP1BeG.png
I'll upload all the submissions to our Facebook gallery this week. Sorry for the wait!
Aryix wrote: »
My post disappeared when I went to update a word that got filtered. I copy+pasted it and tried to repost but it didn't let me :c
Oh well, I'll update later perhaps if I feel like writing it again lol. Regardless, it has been an eventful 2~ years for me. Happy Annviersary to Tera.

The spam filter caught it for some reason. It's back now. :)
Hey all. Normally threads like this could be removed because discussing forum moderation always causes drama, but I really want to point a few things out as I close this.
  • Users are never "preemptively banned" from the forums unless they've already done something really bad to get themselves banned from the game. 99% of the time when a person is banned, they are left a message via e-mail that explains why. Yosha was banned and e-mailed about it back in March.
  • Yosha has not been banned from the game as of this post. Just the forums.
  • This thread was posted by a dummy account with no name set up. It's very likely someone already banned from the forums looking to stir up drama in relation to the hacker bans.
  • While we rarely get into the things someone has been moderated for, Yosha has multiple forum accounts which have been very active over the last couple months. You guys would probably recognize one or two of them. When we ban one account we ban all of that person's accounts.
  • In most cases, someone would be banned (or at least suspended) from the forums after one or two warnings, depending on how severe the bad stuff was. Yosha had many warnings.

If in Yosha's mind there has been some terrible mix up, mistaken identity, amnesia, alternate dimensions, whatever... the right thing to do is contact customer support or Community@enmasse.com to have the matter looked into so we can fix things. Even if you're banned from the forums, you can still make a support ticket.

Again I usually wouldn't post this or leave a forum moderation discussion up in the forums, but his last week has been super hectic for the moderation team and it's kind of surprising to see so many people rush to the defense of a banned user with very little information outside a Tumblr post.

Related to this... please remember that the creation of multiple accounts by a single individual solely for use on the official forums is against the rules. Typically dummy accounts are created to self-reply (making it seem like people agree with you, directing the course of a conversation to suit your needs), troll others, or spread toxicity and abuse other forum goers while incognito. Usually we're pretty lax about this particular rule, but over the past week more and more people have been posting from alt accounts just to flood threads with their posts or circumnavigate forum moderation. Please don't abuse the system.
TERA console content will all be confirmed/announced/etc. in the future. There is no official word about it right now.
@Baldurdash you can always your new post until it looks the way you like it.

Check in https://forums.enmasse.com/tera/drafts - the one you were writing before might have auto-saved.
We're working on the best way to solve this for people whose bank expansions vanished. One big problem is that the broken version of the bank expansion was tradeable, so it was possible to sell them on the broker (many people who did so likely had no clue it was bugged). For anyone reading, the version with [Account] in the title is the one with the issue.
Killstyle wrote: »
Gonna post link and image because bbcode never seems to actually post a pic for me.

I fixed your post. If you use Imgur and the "image" tool in the forums, you need to get the actual link ending in ".jpg" and not just the Imgur page with the image on it.
The appropriate way to address this would be through reporting the player via a Support Ticket.

Since you've stated that you're already planning to submit a Ticket, I'm going to go ahead and close this Forum Thread.
Ceciella wrote: »
Is it okay to post some of our favorite videos like this one?

Yeah well it wasn't called "How to Die in FIHM" for nothing :p
Please join the early celebration in this thread by sharing your favorite TERA memories! <3

https://forums.enmasse.com/tera/discussion/14234/remembering-5-years-of-tera
Closing applications tonight at Midnight PDT.
Welcome to May 2017!

As you guys know, this month celebrates the 5th Anniversary of TERA. While a lot of you haven't been here for the full five years since TERA's launch (myself included), it doesn't take long in TERA to start forming your own story. There are bound to be a lot of awesome memories out there, and we want to hear about them! Post your screenshots and stories, share some excellent moments you've had in Arborea. I'll be adding some En Masse tales (and hopefully screenshots) from the staff throughout the course of the anniversary month.

We have a lot planned for the anniversary event-wise. News is still on the way regarding in-game stuff and those will have their own forum posts, so please keep this thread focused on remembering TERA and the interesting times you've shared among friends. <3

Here are some of my own screenshots I've collected to help kick things off:
One of my first GM characters.
kfGzCrx.png

The first time I summoned Tantibus (on the deck of the dreadnought, Kalivan was not happy)
ow7sygh.png

Leading the charge! Monsters were nearby, and I was leading them to the battle. It was a long ride and people started suspecting I was lost. -_-
Eventually we reached Amena Quatla to find... a lot of lasers.
i0IjsYf.png
nrmedq1.png
Perfect /dance sync. This is right after the HYDRATH costumes came out.
khW911E.png
Secrets & Shadows launch day (the ninjas are all invisible).
CiRwInu.png
Players happily enjoying an event featuring Darkan.
UAm7eOl.png
The core has been compromised. Allemantheia quarantined.
BtEDaTw.png
Testing Mongos for TERA Mongo: Neon.
F4EhIWX.png
My shining Slayer for the "Teach Me How to Slayer" stream.
FPZT0RM.png
J2PO3oe.png
Hansel. So hot right now. Hansel.
5bo5zJl.png
pHxlVzF.png
9pcQf64.png
TWMagimay wrote: »
Spacecats wrote: »
There are definitely anniversary events, they just aren't starting at the 1st of the month. I need to check with the TERA crew but I think I can give you guys an exact start date today.

B-b-but the 1st is the actual anniversary date. I wanna invite you to my birthday and, when you arrive, tell you that I do have a cake planned and later I'll tell you how many days until you can eat it.... Is the cake a lie?

Yeah... maybe there's a way we can celebrate today just in the forums. I don't want the true anniversary day to go by without something special.
We've been planning a lot of things for the anniversary. They don't start today, but they're coming. Keep your grapes peeled for news this week.
Sorry but posting about 3rd party programs is against the forum rules & guidelines.

...with the exception of this thread: https://forums.enmasse.com/tera/discussion/14059/the-3rd-party-thread

Please keep the conversation pointed there, thanks.
There are definitely anniversary events, they just aren't starting at the 1st of the month. I need to check with the TERA crew but I think I can give you guys an exact start date today.
A group of players planned in advance to come in and purposefully heckle and spam today's Twitch stream. They weren't interested in the art contest or anything stream related. Some of them were banned from the chat along with some people who kind of just joined in because it looked like fun.

Sorry if you got caught in the crossfire for just voicing your opinions about the art work. Assuming you were being respectful with your comment, you shouldn't have been permanently banned.
You're totally free to post things that don't break the forum rules. All the topics that were closed or removed contained behavior or topics that broke the forum rules. Things like 3rd party programs, hacking, flaming, name calling, personal attacks, witch hunting.

Discussing forum moderation... unfortunately... also fits that category, so I'll be closing this thread. :p
We had some technical difficulties getting the stream started, but it's now live.
Ginjitsu wrote: »

What about teasers?!

Your kumas is so fat, when he sits around the house, he sits AROUND the house.
Don't forget the Twitch stream is today, and we'll be showing off the winning entries! The top post of this thread has been edited now that the contest is over. See you soon! https://www.twitch.tv/enmasseentertainment
It would be irresponsible of us to give out the names of people we're investigating for hacking. If they're hacking, they'll be banned, and if the aren't then they might not even realize they are under investigation (depending on how far things go in the process). Naming specific players would start a huge witch hunt, and there are likely still people out there that should be investigated but we aren't yet aware of... so whatever list we give wouldn't even include all the hackers.

In any case, there's a rumor going around that we're banning hundreds or thousands of people. In reality only a handful of people have been banned so far. The average player has nothing to worry about (especially if they aren't doing anything that affects the live service of the game or cheats the system).
clfarron4 wrote: »
@Spacecats, for certain of the 3rd party programs, I've explained the major cause on reddit as follows:
Take skills like Rapid Fire, Burning Heart, Shield Barrage, Rising Furing and Burst Fire. - The majority of these are core DPS skills. - These all work through manual chain activation to themselves. That means ping is applied to each activation of the chain.

Taking Rapid Fire as an example, you can observe that some sub-40ms players can get all 7 hits off in less than about 0.8 seconds, where player with more than 100ms ping (which is the case for quite a few NA and CA players) would be lucky to get all 7 hits off in less than 2 seconds.

You might argue that the skill does the same damage. Yes, the skill does the same damage. What is different is that the lower ping player does that same damage in a significantly smaller amount of time than the higher ping player.

So, how could things possibly be changes so that with these multi-hit skills do the same amount of hits in a similar time irrespective of ping? Well, there are a two ways that I can see:

1) The 3rd party programs to emulate low ping. Yes, we know which ones. And it would seem that this is not a preferred approach by EME

2) Modify the way the skills work so they don't chain themselves, but instead into another skill, in a similar way that Traverse Cut for Warrior works. Why do I suggest this? Well Traverse Cut is multi-hit like the others, but all 13 hits just run by themselves at the same speed regardless of ping and you can chain out after the third hit into Blade Draw or iframe out if you accidentally used it when Blade Draw is not going to come off cooldown fast enough.

Is there a disadvantage to doing the second option? Of course, because it won't be a quick fix and at skills from at least 5 of the different classes have to be modified to accommodate for the change,

However, in doing this, I believe you would lower the need for quite a few players feeling the need to use a third party program as suggested in the first solution.

It can be pretty unfortunate for players with higher ping to use those skills, I agree. There are often "high latency builds" for glyphs and rotations that simply ignore those abilities in the case that your ping is so high that it affects them. That's not an excuse for why the skills shouldn't be changed mechanically, but there are workarounds. There are players out there that still do decent DPS (enough to clear hard mode dungeons) with those other builds.

On the 3rd party program side of things, there are players using programs that flip things around so that they're actually doing way more DPS than anyone else who isn't using a 3rd party program. I'm not saying they all function like that or that it's even a majority of people, but when it happens it changes from a solution to blatantly cheating the system and other players, and we have to act on that.
jongbae wrote: »
I'm just curious how are we going to discuss about something without mentioning or sharing our argument about them. This is so hard... also makes no sense but ok good try.

You can talk about them, we're just asking that you not give the software name (making them easier to find and use) or a link. Making a discussion to promote the thing a few people have been banned for seems like a bad idea.
MaelSlayer wrote: »
Halrath wrote: »
While I can't give any details just yet, we are definitely celebrating the 5th anniversary.

The lack of comunication and info admins provide lately is increasing in every topic issue or matter that players actually care about and it's getting annoying, you guys should work on that.
No offense it is not personal you gave the info that you could or were told to but what kind of answer is that, you basically post to tell us you can't tell us anything
i'll tell you recent news Maelslayer Mount tyrannas bough 100 bucks of EMP 1 hour ago, not impressed not interested? that's perfectly fine
But i'm interested to know with some anticipation what you guys are preparing to distribute my funds my sells and my stuff ,etc

I appreciate your perspective. Spacecats and myself both want to give as much information as we can. Unfortunately, at this time, our hands are tied. That said, we will be messaging about future events with more lead time. For now, though, we're doing what we can.
Revolt23 wrote: »
@CobaltDragon I appreciate your fast response been trying to figure out the times in games for hours now.

We're in UTC -7 if that helps.

(Next Autumn it will change back from PDT to PST, very confusing.)
Bans, hacks, and 3rd party programs are on a lot of people's minds after Noesis' statement this week. Unfortunately it's a really tough topic to discuss with community members because it's against the forum rules & guidelines to make comments about them...

... except for this thread.

I realized yesterday (and a lot of you guys pointed this out, and I apologize because you probably felt like your voices were being lost in the crowd) that squashing all discussion about the 3rd party program topic isn't too much better than letting trolls and flamers run rampant. Ultimately the people that want a calm discussion are the ones following the spirit of the rule (and punished for it) while others will continue to push their message across multiple channels even if it gets them banned. I'm hoping this thread helps with that, and we do want to give you guys a place to discuss the things you care about the most. That's what the forums are primarily here for, a service maintained for players to voice their thoughts in a constructive way. Cool...

So here are the ground rules for the thread. I might edit this as the discussion develops so please keep this top post in mind.
  • No memes or videos. Use your own words to discuss the topic and try not to derail things.
  • Don't link to any 3rd party programs.
  • Don't name any specific 3rd party programs.
  • Don't attempt to interpret the Terms of Service for others.
  • No witch hunting or calling out individuals.

Bickering, namecalling, and general nasty or argumentative behavior will be edited and removed by moderators, just like any other thread. Keep in mind that there are things that we at EME can't respond to, and there are legalities involved when it comes to topics like bannings and the Terms of Service. Please don't expect any En Masse staff to reply in this thread and approve software that we aren't the publishers for. If you've posted your thoughts, and believe you're being overlooked, don't keep posting the same thing over and over expecting an official response. En Masse staff will comment where appropriate but this thread is primarily for community discussion.
Today's stream will around 3ish PDT, so far as we know. Watch it here as Spacecats goes over the Valkyrie Loading Screen Art contest entries and winners.

www.twitch.tv/enmasseentertainment
Revolt23 wrote: »
Do I have to @Spacecats to get a response? Sorry idk how this works but can I get the time of stream so I don't miss it here from work. Thank you.

It generally starts around 3pm PDT, give or take a few minutes. That would means it starts in about 3 more hours and 6 minutes.
Panty wrote: »
@Spacecats

are you going to stream all the entries?

I streamed them all last time and I think it took a little too long. By the time we got to the winners I think we weren't able to give them 100% of our excitement because we'd been streaming like 2 1/2 hours haha.

So I'm thinking I'll show off some favorites. Maybe 30 of them. Then move on to the honorable mentions and grand prize winner. It will still probably take more than an hour to stream but the ones we do end up showing will get a good minute or two of air time so we can appreciate the art.

Then all entries, whether they made it to the stream or not, will be displayed in an image gallery on the TERA Facebook page next week so people can appreciate them FOREVER.
We're doing something for RMHM next week. Details coming...also next week.
LilMsQTay wrote: »
I got emp points for buying shop items, went to claim them (bc I have that Elite pack for 30d) and I did not get those as well

The "Reward Credits" are delivered to your Item Claim, but the "Reward Points" are added to your Account's Balance, which progresses you up towards the next Tier. There is a little circular icon ( to the right of an Elite Icon ) which displays your Tier Number, and if you click it, will bring up your TERA Rewards Menu and the Rewards Emporium Shop.
While I can't give any details just yet, we are definitely celebrating the 5th anniversary.
Thanks you guys :p

I really appreciate your kind comments. I like you guys too <3

I'm really excited for tomorrow's Twitch stream by the way. Showing off the artistic side of the TERA community is one of the things I love best, so I can't wait to show off the loading screen contest results and reveal the winners. I hope to see some of you there!
KnightFalz wrote: »
If people are getting bullied there is a problem far more important than the presence or lack of a dps meter going on.

It is a symptom of a larger problem of bullying, that's true. A lot of players feel that knowing another person's DPS gives them a tool to use against that player, whether they're doing well in a group or not. A toxic player will find ways to bully or be rude, regardless of the tools at hand. Still, insulting someone else's DPS is a pretty good way to start an argument. If there was an in-game way to measure damage output, the safer thing to do would be to make it personal, so you could only see your own damage for the sake of self-improvement.
@Spacecats

Would it be possible to feature all the submissions, not just the winning ones, on a forum thread or a webpage or something?

Some of them are really good and don't get awards or honorable mentions and it would be nice to view and appreciate them outside of the stream. Plus it would help people who are looking to get commissions by showing off each artist's style.

Sure, what about a Facebook gallery after the contest is over?
Noobsloth wrote: »
@Spacecats It's been stated previously that bluehole studios doesn't like the idea of a dps meter.

That may be, but it wouldn't stop up from forwarding player requests to the developers. Part of what we're here for as the publisher is making sure the development team is aware of player requests.
This thread is indicative of a lot of closed threads today. The discussion has ultimately become a thinly veiled conversation about 3rd party programs and hackers that have been banned for developing them. Unfortunately anyone who sees these 3rd party program developers as heroes to the community have been replying with memes and personal attacks against anyone who they disagree with. I've deleted multiple personal attacks from the discussion. Because the thread has turned into a salt war, spawning a lot of speculation and demands for a laundry list of other topics, I'm closing it and will continue to disallow conversations about 3rd party programs.

Hopefully some of my replies gave you an idea of where the TERA team is coming from on this issue and how we plan to deal with it. Many players still believe using illicit 3rd party programs is the only way to continue playing TERA. I ask that you please stop creating threads about it if you want to continue participating in forum discussions about the game.
Teaj wrote: »
TWMagimay wrote: »
Spacecats wrote: »
AGY7M6KD9M wrote: »
Spacecats wrote: »
Random4lyf wrote: »
Like. I honestly believe if you reached out and worked with the people you banned already. Things could have been a ton better.

Unfortunately EME did try to reach out to some of the people developing 3rd party programs in an effort to communicate with them, but the answer was no.



@Spacecats https://puu.sh/vyhpK.png

Lying will not help get the community on your side.

This would kind of confirm that we tried to reach out and were denied, wouldn't it? It wasn't me who reached out, so saying "Spacecats would like to talk to you" is kind of weird. In any case I'm not lying, we did attempt to reach out weeks ago and there was nothing.

No. All it confirms is that some unknown person claiming to be working for you tried to reach out. And it sounds like there was no proof of identity provided. If that's how you reached out, well, really...your method is closer to the Nigerian scam than to an actual business meeting.


LMFAO. Made my day.

I'm saying that's not really how the conversation went, and I'd really like to avoid callouts on the forums, but it does indicate that someone reached out from En Masse. Noesis made it a point to try and discuss potential issues with 3rd party developers. Those developers said they didn't want to talk and were sure they'd get banned (which kind of indicates that they knew they were doing something bad). In any case the result was that they didn't help with the issue, continued developing 3rd party software (like I said this was weeks ago), and were subsequently banned for it.
Sure. We're still working with BHS on that issue, but we understand you want the tabs back.

Right now, you should submit a ticket and CS will replace the missing tabs.
AGY7M6KD9M wrote: »
Spacecats wrote: »
Random4lyf wrote: »
Like. I honestly believe if you reached out and worked with the people you banned already. Things could have been a ton better.

Unfortunately EME did try to reach out to some of the people developing 3rd party programs in an effort to communicate with them, but the answer was no.



@Spacecats https://puu.sh/vyhpK.png

Lying will not help get the community on your side.

This would kind of confirm that we tried to reach out and were denied, wouldn't it? It wasn't me who reached out, so saying "Spacecats would like to talk to you" is kind of weird. In any case I'm not lying, we did attempt to reach out weeks ago and there was nothing.
TWMagimay wrote: »
I just have one question:
Our commitment to making TERA an awesome experience for our players includes ridding the game of malicious 3rd party programs like the packet injector, and that’s what we’re working to do.

Does that commitment also include improving Tera's performance in terms of fps and ping-dependent skills? Or do you consider 10 fps and 150+ ping to be part of this "awesome experience"?

FPS is a game optimization issue that we've put forward to Bluehole, so they have heard the NA playerbase desire for better in-game FPS. The lag spikes are something our operations crew has been investigating for the last couple weeks, and has proven to be really tricky to track down and eliminate. Some players are lagging quite often, some have connections that are fine but suddenly spike, and some never experience lag. It's been an ongoing topic in the forums but unfortunately I don't have any solutions to share on that front right now. 3rd party programs aren't an acceptation solution to lag, and a lot of 3rd party programs do much more than deal with high ping.
All i'm going to say is that you guys started a war that you will not win as you will most likely ban 80% of the whole tera player base and have no one remaining as the rest will just quit and move to another game that isn't a joke like so. Or is this a plan to get people off a tera and other kritira or however its spelled, you are trying to kill a whole game with one bold statement as this will go down in history for not just you but everyone.
So good luck :)

This isn't really on topic for the conversation, but I want to say that we would never ban 80% of the TERA playerbase. In fact only a handful of malicious users have actually been banned so far. The rumors that hundreds and hundreds of players will be banned without warning are actually misleading.
jrtseven wrote: »
Spacecats wrote: »
Ultimately it's a Bluehole decision to make. I'm sure we've passed the request along in the past because it's a topic that comes up fairly often in the NA community, but it's time we checked in with the development team again to see if there are other ways players can keep track of their damage output beyond comparing character stats.

What about passing the request to bring back leaderboards?

That's not really on topic here, but yes it has been requested. There are a number of things we regularly keep up on in hopes that it will be implemented or improved by the development team.
Ultimately it's a Bluehole decision to make. I'm sure we've passed the request along in the past because it's a topic that comes up fairly often in the NA community, but it's time we checked in with the development team again to see if there are other ways players can keep track of their damage output beyond comparing character stats.
Aimovera wrote: »
Spacecats wrote: »
Machineoil wrote: »
EME lashed out against people who invested their TIME and EFFORT to make this game playable. This is turning point for this game.

We banned people who were hacking the game client and creating 3rd party programs to help others hack the game. If that's what they'd like to spend their time and effort doing, then they'll have to find another video game to do it with.

You've got to be kidding me xD...

Mind you were not just talking about one person who decided to Google a DPS meter and install it on their computer. Multiple banned individuals were actively looking for ways to hack the client and game the system with 3rd party tools that they've developed. Knowing that, would you have still banned them or do you think it's unreasonable?
Grievuuz wrote: »
Spacecats wrote: »
So some players are asking to openly discuss 3rd party programs in the official TERA forums, and unfortunately that's not an option. I know that seems unreasonably stubborn to a lot of you, but there are legalities involved that aren't doing to be discussed.

Then we appear to be at an impasse. We're most likely gonna continue to rage, shitpost and threaten EME in various ways (honest, non-passive-aggressive truth).

Your move.

Our moderation team will continue to warn and ban people who violate the forum rules. I know that's not really a pleasant answer, but if your purpose in the forums is to rage, shitpost and threaten people then you aren't welcome here.
Random4lyf wrote: »
Like. I honestly believe if you reached out and worked with the people you banned already. Things could have been a ton better.

Unfortunately EME did try to reach out to some of the people developing 3rd party programs in an effort to communicate with them, but the answer was no.
Machineoil wrote: »
EME lashed out against people who invested their TIME and EFFORT to make this game playable. This is turning point for this game.

We banned people who were hacking the game client and creating 3rd party programs to help others hack the game. If that's what they'd like to spend their time and effort doing, then they'll have to find another video game to do it with.

So some players are asking to openly discuss 3rd party programs in the official TERA forums, and unfortunately that's not an option. I know that seems unreasonably stubborn to a lot of you, but there are legalities involved that aren't doing to be discussed.
Random4lyf wrote: »
Spacecats wrote: »
I'd really like to keep this thread open so we can talk about communication between EME and players, so I'd like to ask everyone to please avoid mentioning 3rd party programs, what they do, how to use them, where to get them, who makes them.... really anything that has to do with them. If you have questions please message me directly.

Question. How can we discuss this issue, when the issue you've just exactly prohibited discussion of.

Several contradictory statements and inconsistencies with Enmasse recently and over the last year need to be sorted out.

I'm losing faith and are a number of other players.

Because the topic of this thread is communication between En Masse and TERA players, not 3rd party programs.
Pentos wrote: »
What I am angry about with EME is them deleting threads that were discussing and questioning their methods. This is our Forum is it not? Isn't this the place where we discuss our concerns as a community.

This is the official place where players are encouraged to have constructive discussions about the game so long as they adhere to the rules & guidelines. It's the same as most official forums out there. It's here for your benefit and enjoyment but unfortunately, no, they don't belong to you. Like TERA it's a service that you agree to use responsibly. I know that's super dry and formal sounding but that's the situation.
So... yeah I'm closing this. The message at the top of the forums is an express reminder to not post about these things because it's against the forum rules & guidelines.

I get that you want to understand how these programs work because it's a big topic right now, but understanding how a packet injector functions doesn't help make them legit, and there's already disagreement within this thread about how they DO function or how they might be the best thing to ever happen. It's kind of unfortunate that our stance on 3rd party programs as a negative element in TERA would actually encourage anyone to pursue using them, but I get that people are probably curious. Please just don't post about them here. Thank you!
Hey @Doviculus. I appreciate your message here, and I agree that it's always best to communicate with players even in times when we as a publisher are in some kind of disagreement with vocal players.

Your post was no doubt spurred by the hot topic of 3rd party programs. I don't think the situation is quite equal with the examples you gave where technical problems in the game were preventing players from enjoying themselves. In those examples, there was a mechanical failure that the game developers didn't seem to agree with the players on, or something that interrupted the game. As you noted, we're not developers and this is actually a policy and hacking concern. In any case, I get your meaning even though the comparison isn't perfect.

The topic we're tackling this week is a really tough one because so many vocal players engage in things that are against the forum rules. Threads that get posted are often angry because they think we're blaming them for the existence of hackers, or that cheating/hacking/whatever is 100% justified because from their perspective, they have done nothing wrong and are being persecuted. Many players suddenly feel like they could be banned at any moment, but they still don't want to stop breaking the rules because they've been doing it for so long.

The reality is that the crew here wants players to enjoy TERA, and we do our best to make the game a fun environment. Some players are really messing with that goal, and we have to deal with it even if it means tackling a sensitive topic like 3rd party programs.

I'd like to hear from your perspective what you would do if you were a TERA community manager and very vocal players wanted to break the rules, but you couldn't allow them to do it. They would think you're totally out of touch with the community, of course. It's a tough message to deliver to people.

I hope you had time to read today's follow-up response. If not, please have a look and let me know if you agree with our motivations here.

I'd really like to keep this thread open so we can talk about communication between EME and players, so I'd like to ask everyone to please avoid mentioning 3rd party programs, what they do, how to use them, where to get them, who makes them.... really anything that has to do with them. If you have questions please message me directly.
Closing this thread because it discusses 3rd party programs. Again, we're not trying to shut down communication from our players but this topic is against the forum rules for good reason. In this thread after only two pages I see a lot of players attempting to justify and even encourage breaking the Terms of Service which is where a lot of these discussions lead. I can't allow these kinds of threads to continue when they actively promote the use of software that's causing havoc in the community.

There's a new post following Noesis' statement yesterday. I hope it helps give you guys some context on why the statement was made, the TERA crew's motivation, and what kinds of actions we're pursuing. https://forums.enmasse.com/tera/discussion/13823/cheating-and-third-party-tools-in-tera-you-wont-believe-what-happens-next
This has become a hot topic over the last 24 hours. We don't allow discussion of 3rd party programs in the forums because they inevitably lead to detailed discussion on their functions, how they're used, where to get them, etc... stuff that leads to more people breaking the ToS (and massive forum drama). There have also been a lot of rumors and upset. So I’d like to follow up and give people some insight into what led to Noesis' above statement. Hopefully some of the questions we've been seeing in the community get answered in the process.

To start, the Terms of Service is a legal document every player agrees to when they sign up to play TERA. That document states that 3rd party programs aren’t allowed. Over TERA’s lifespan various 3rd party programs have been developed by players, some way more harmful than others, and the discussion in the community (outside the forums) has pretty much become “so which 3rd party programs will I ACTUALLY get in trouble for?”

That’s led things down a slippery slope where more and more people started using 3rd party programs to the point where they got used to them. For some people 3rd party programs are just part of the everyday TERA experience. So why are “innocent” 3rd party programs suddenly not allowed? The answer is that… well… no 3rd party programs were allowed to begin with. Some people have been discretely using them and haven’t been banned, and now recent events have called the use of ALL 3rd party programs into question, throwing a spotlight on some of those people.

The injector -

We can’t say DPS meters are allowed. They aren’t allowed. Attempting to interpret or amend the Terms of Service in a way that specifically allows the DPS meters or any other 3rd party program goes against the very nature of the agreement and why it’s in place to begin with - to protect TERA, En Masse, and honest players. There are malicious 3rd party programs out there – they aren’t licensed, they are in no way tested by our staff, and they can be purposefully or even accidentally harmful for both the TERA live environment as well as your PC. We can’t endorse them.

Packet injecting is a good example of a 3rd party program that directly interferes with TERA gameplay and is harmful for the live environment. It’s been a complaint in the community for weeks now, if not months. If you’re an honest player who appreciates tackling the challenges TERA has to offer, chances are you’re not a big fan of packet injection. Packet injectors, like other malicious software, directly interfere with how TERA servers receive information from clients. Software designed to do this can be programmed to do lots of crazy things that directly and indirectly impact the game for others… they can also include DPS meters. A hacker could easily create “a DPS meter” that also acts as a packet injector or other harmful software, interfering with TERA in ways we won’t list (and the players installing that software might not even realize).

Our commitment to making TERA an awesome experience for our players includes ridding the game of malicious 3rd party programs like the packet injector, and that’s what we’re working to do.


Player bans –

Since Noesis' post, a handful of players have been permabanned for the use and development of malicious 3rd party programs.

Are we actively hunting for players using 3rd party software in malicious ways? Yup! It’s the right thing to do to make sure malicious software doesn’t interfere with players who just want to play the game.

But this isn’t mass player eradication. We’re investigating those who are egregiously modding and tampering with the client. In some cases players are very clearly guilty of hacking and interfering with the live service of the game, and those players will be banned without warning. Again, like all players they've agreed to a legal document stating that they WILL NOT do this, so a ban isn’t exactly the worst possible punishment considering some of the real problems hackers cause. In some cases the TERA team has had to put a lot of effort and work hours towards stopping hacks and cheats that could have been put towards other things (further affecting TERA players).

Hopefully this alleviates some of the concerns and rumors that En Masse is going to insta-ban hundreds and hundreds of players. Though at this point if you’re thinking to yourself “oh cool, so installing XXXX is fine because I probably won’t get banned,” please re-read everything above and reconsider. We want to tackle this problem in a way that’s best for all TERA players, and you can help by respecting the spirit of the game, the Terms of Service, and your fellow players. If the thing you’re doing messes with any of those, you should stop.
Sorry. I'd love to add them (dyeables rule!), but they're not an option.
My question is- did EME turn the servers down because of a sale on TERA Store?

No. The sales are not related to the servers. The maintenance is unrelated.
There were server-wide announcements to warn people. Sorry you got booted out during a dungeon run, though. This maintenance was pretty unexpected so we wanted to get it done as quickly as possible so people can get back to playing.
The only way to get this resolved is through the support ticket system. Hopefully you made a fresh account to send your ticket, because if you can't access your original e-mail then you won't see customer support's response.

Wait times are a lot higher than normal right now, unfortunately. With any luck your ticket will be responded to soon and your account privileges will be restored. Sorry for the wait.
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