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Closing some duplicate threads.

I put a response in this one : https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest
I have reached out to the appropriate teams to figure out what happened and they will begin working to resolve it, if they have not already been doing so.
Thank you all for your patience.
Avi wrote: »
Hi GM! Another person here who is glad the issue is being investigated. The lag has been consistent for a few patches now. I am curious as to if you guys have investigated how other games are running their servers to avoid this issue? Tera has a rather small player base and I have a feeling a lot of people would be okay with downtime if the servers could be consistent. Well, mainly just instance servers. What has changed since maybe SCHMs initial patch to now? I don't think we had as much lag back then if I can remember correctly and I am doubtful that it is the increase in player base. Lag has sadly been the main reason I haven't been able to enjoy playing the game and really look forward to it getting fixed!

We do talk to Bluehole about how TERA is hosted in other regions and members of our team have worked on large scale games from Arenanet, Microsoft, Daybreak, and other studios worldwide.

There are almost weekly changes to TERA servers and services so pinpointing an exact change that could affect lag is challenging. One of the reasons we are asking for more information and diagnostic reports from the community is to help us both identify what areas are most prone to lag and to find better ways of identifying signs of when a server may need to be taken down for emergency maintenance.
HAKP4FNNEX wrote: »
Didn't this happen sometime back as well? If i recall, NA TERA reset times were KTERA reset times, and you all couldn't do anything about, other than report it to BHS and wait to be told what to do.

The problem revolved around NA servers using UTC for event and system times. That could be the culprit here as well, but we'll know more tomorrow.
Have you closed your launcher when you close the game? You might want to try the repair option in the launcher "Tools" menu as well.
Noesis and Halrath have been investigating this issue since it was first reported to us. We couldn't find any changes in our GM tool that would explain why the time changed. We spoke with Bluehole and we believe there is a strong chance that the Elite resets will happen around midnight tonight. We will continue to monitor the situation and provide updates as we get them.
Geletron wrote: »
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.

European here, from Denmark to be specific. Have you considered hosting TERA in a different location altogether ?
Given everything you say you've already attempted, I can't help but think that it seems your datacenter is having issues with its network either internally or externally.
On average, ignoring today's worse than usual lagspikes, I tend to get about 140-150ms ping on the Fey Forest server which, while playable, isn't great compared to other US based games I've played where I might normally see about 80-120ms. Of course there's the "but you're not in America" card to pull, but from what I gather it seems that even a large part of the NA playerbase is having the same kind of ping as I am, which to me is a bit worrying to say the least.

We have considered hosting TERA in different data centers and/or different physical locations. Moving everything, however is a monumental task. It took about a year of planning and months of work to upgrade all the existing hardware while minimizing down time. The Wonderholm server taught us a lot about what it would take to build and move a single world server to a new data center and we are going to use what we learned from that experiment as we plan on how to host TERA moving forward.

Our biggest concern at the moment is finding root causes of lag spikes people have been experiencing on different servers. It makes the play experience bad no matter what your normal ping is.
Our operations team is aware of an outage affecting Fey Forest and they are working to get it backup and running everyone. Thank you for the reports of lag preceding the crash. They will help us figure out what was causing the issue.
DYJGAM94YD wrote: »
Hi. I'm a south american player, brasilian. Sorry for my bad english. Have you considered a server in miami? Many games have servers in miami for us. I think this can be a improvement in our pings, and give us some chances for competitive pvp. No one suffer with lag spikes like us..

Oi como vai. We have looked at hosting TERA servers in different places. Wonderholm was hosted in a different data center, though we had to add some additional constraints to make it work properly.

There are some infrastructure challenges that make it difficult to host TERA in multiple locations. TERA servers like to run in the same location as the services they rely on. One side affect of that restriction is that dungeon and battleground matches may be limited so that you could only play with people from the same server. That in turn could make some of the end game content less fun.
By any chance is the load balancing you implemented dynamically switching players between carriers? i seem to be getting some pretty bad lag spikes (like someone disconnected my modem for a second) and my ping changes as if i'm being swapped from zayo to savvis between them. This makes for a MISERABLE play experience since it swaps between them during dungeons with about a 2 second disconnect while it does it.

It is my understanding that the load balancing is not dynamically switching players between ISPs during a play session but I will need to double check with our operations team to make sure I'm not giving you bad information. Some of the lag from today was due to unusual spikes in CPU usage on different servers at different times. We don't know the cause of the spikes, but we are aware of them and we are trying to determine the cause.
Got it. I'll add it to my notes. Thank you.
Teekz wrote: »
> @LHMG4YDWYJ said:
> No other game has this issue. Its just you guys. I dont mean to sound rude but its the truth. Ive never had a server lag in BDO,Wow,Sun,Cabal and those games have 5x-100000x more players

Agreed there are honestly only so many excuses you guys can keep throwing out.

I know I'm my line of work my boss would not let this unproffesionalism fly.

Fix your [filtered]

Please try to stay constructive, guys. The goal of the thread is to outline the steps we're taking to prevent lag, not make excuses for not fixing it. Lag is a constant challenge for any online game, it takes time and effort to address.
Reward points should be updated in the dungeons after the maintenance on 5/16.
AV is back up. Dungeon instance cooldowns will be reset momentarily.
LancerJiva wrote: »
Should be having the tokens drop in every dungeon. At least the 3 star ones and up. This is a 1 time anniversary event, not like its gonna be around forever. This way newer players get a chance at them too. Stop making these events for the geared / elitist only. Personally I can't stand DFHM, so I doubt ill be 'spamming it' for tokens.

For those who don't like DFHM for some reason, a new dungeon highlight will be introduced next Tuesday. There is nothing mandatory about collecting tokens. They're in place for those who want to participate.

As for gearing the dungeon for higher level (or elitist players as you put it), changing a key element of the event would mean rebalancing the rewards people are able to get from the tokens. It's something the TERA crew is willing to carefully consider, but the intention for this is to reward players who play TERA frequently. Adjustments will need to be made carefully if we were to add anniversary tokens to say, Cultist's Refuge, since the more dungeon runs people can complete, the more tokens people will have, and the farmability factor again would mean that hardcore or elite players will get a lot more rewards. Basically your main complaint would remain true: that the more you play TERA, the more rewards you get.
LancerJiva wrote: »
I like how my post was completely ignored, because spacecats has posted twice since I posted and not a single response.

Sorry that you felt ignored, LancerJiva. I'm not always able to respond to each comment.
Our Ops team is looking into this now and restarting the server. Sorry for the inconvenience everyone.
I've sent this to BHS and scheduled it for our call. We'll update you when we learn anything.
We are aware of the problem. Our operations team will be restarting the server soon if they haven't already done so.
We are aware of the problem. The operations team is either restarting AV now or will be doing so soon.
Hi everyone,

I wanted to come to the forums and provide some answers to common questions players have about lag and what can be done to reduce it.

Q: Why do you always tell us that the problem is probably caused by my ISP?
A: We consider checking your internet settings as the first step in troubleshooting, kind of like how all IT people ask you if you have tried turning it off and on again. However, although this is the first thing we ask as a troubleshooting step, and a common source of lag in TERA, we do realize not all lag-related problems are caused by ISPs and the routing to our servers.

Some lag can occur when there is disruption or delay in data transfer between your computer and our servers in our Chicago data center. Network problems range from trying to connect over a weak Wi-Fi connection to a router in Chicago is having trouble and causing data loss for players in a specific region. It can also be multiple issues at once, compounding to make for a terrible play experience so we ask that you check your network settings first as a way of eliminating even one of the potential causes of lag.

One of the tools we provide in the launcher is the EME Diagnostic tool. It runs a few utilities to get traceroute and basic hardware information. We ask players that run into lag to please run the diagnostic tool and send the resulting log file to diag@enmasse.com so we can see the results. The diagnostic file is in .txt format so if you’re curious, you can open it in Notepad to see what information is sent to us.

Q: Why aren’t you doing anything about the lag?
A: We have been trying several things to reduce lag, and we’re working to do a better job informing players what we’re doing to address the issue. In the past year we have:
• Updated the TERA server hardware (increased CPU, increased RAM, etc)
• Experimented with load balancing between two different ISPs from the TERA datacenter
• Worked with our ISPs and data center representatives to find ways to improve network performance
• Set up an experimental server to test how TERA performs in a cloud-based environment
• Set up new monitoring software to notify us when server hardware performance decreases

Bluehole is also concerned about lag reports and they are working with us to identify causes of lag and possible solutions. This is a high priority item for both Bluehole and En Masse that we actively look at nearly every day.

Q: Why do you rely on us to report lag to you? Isn’t that your job?
A: We rely on customer reports in addition to our monitoring tools to pinpoint the possible lag causes. Our operations team is notified when we see a server crash, when there is an unexpected drop in the number of concurrent players, when any server resource is over-utilized, such as CPU, RAM, Disk, network, etc., or when any game process uses too many resources or crashes. They also monitor all network connectivity into and out of the TERA data center for utilization, dropped packets, etc.

Our tools, however, do not give us metrics for the lag problems observed in the TERA client, such as rubber banding, or when it appears that a dungeon instance freezes for a brief period. We can see it happen occasionally in-game while playing, but identifying the source is more difficult than just experiencing a lag spike. That is one of the main challenges in monitoring for and troubleshooting the causes of lag.

The most useful information for us when submitting a lag report is:
• The exact time you experience a major lag spike
• What you were doing in game when you experienced a lag spike
• What character class you are playing
• What server you are playing from
• Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP).

Please submit this information along with the EME diagnostic report to the diag@enmasse.com email address. While we may not be able to immediately fix what is causing your lag, this information helps us narrow down the root causes and helps us identify potential problems.

Q: What do you do when you get a lag report?
A: We usually do the following when investigating lag:
• We try to narrow down where and when the lag spikes are occurring. TERA runs on a large network of servers (I can’t remember the exact count, but it is more than 30) so narrowing down which servers are experiencing problems is very important. People who are hanging out in Velika on TR are on a different set of servers than players from TR doing a dungeon run which is why we ask for more information on what a character is doing when the lag spikes occur.
• We look at system performance for the servers where most of the reports are coming from and check for unusual spikes in resource use. What we are looking for at this stage are correlations between server resource utilization alerts that the operations team already receives and player lag reports.
• We look at network traffic into and out of the datacenter. We are checking for unusual spikes or dips in overall network traffic across multiple ISPs, as well as looking for reports of packet loss.
• We check the databases of the affected servers to see if there is any database performance problems or bad data that could affect server performance
• We look at related platform systems that could indirectly affect server performance, such as the online store and account servers.

When a server crashes we send a notification to En Masse and Bluehole employees, we generate a crash dump from the server, and we share all the information we have with the Bluehole technical team.

Q: Why don’t we get an official response from En Masse?
A: This is an area that we can improve on. Right now, we delay talking to our players until we have more information on what caused lag or a server outage. One reason why we wait is because saying “We are investigating,” doesn’t feel like a satisfactory answer and usually only leads to more questions. Not every investigation yields a solution, and we know most players just want the issue fixed. We know that players feel we have been too silent about our efforts so far, so we will try to provide more updates to the community moving forward.

We are aware there are lag reports in the following areas in game:
1. High level dungeons
2. Spikes that affect all open world and instance players form that world
3. Average ping/jitter that are different by server, despite being hosted at the same location

Q: What can I do on my side?
A: There are some common things that can cause network performance problems that you can check:
• Make sure that you are not playing over Wi-Fi if you are having lag problems.
• Make sure that you or other people in your house are not doing bandwidth intensive things such as streaming video, downloading large files, etc.
• Try playing at different times to avoid primetime internet traffic from your ISP (usually 9 PM – 11 PM in your local time zone).

Please remember that network lag is not the same as problems with your framerate. BHS is aware of problems in this area as well, but this is not an issue related to our server infrastructure.
Working as intended? Really? I've completed FIVE dungeons since the start of this event and haven't seen a single token. If that's the intended drop rate, it seems like i won't see a single reward during this anniversary scam.

Which dungeons have you run? They only drop from the highlighted dungeon of the week, which is currently Demokron Factory (Hard).
Merged multiple threads about MT being down.

The server is now back up. Sorry for the inconvenience. Our Operations crew is looking at the crash dump now to attempt to identify why it crashed in the first place.
DonkeyProphet isn't on the En Masse crew anymore. He moved back to be closer to his family in California near the end of last year. His primary focus was TERA console (which wasn't announced at the time), which has since been passed on to another product manager. We really appreciate all the work he did for console and wish him luck and success.

I've kept in touch with him since his move, and he's doing really well. I'll let him know you said hi :)
The operations team is working on getting MT back up again. Sorry about this!
The operations team is on it. We'll get it up and running ASAP. Sorry about that!
No problem, sorry for the confusion.
Passing this on to the product team. I don't think it was ever said that Reward points would be added to all the dungeons, I really think it would be a nice addition.
Teekz wrote: »
Oh look another sheep

Even if you think EME doesn't deserve your personal thanks, attacking another player for being positive is very disrespectful and hurts this community. Please keep that in mind when you choose to participate in discussions.
W7GNYAP55A wrote: »
You don't fight evil with evil, you fight evil with love.

How Sailor Moon of you <3

I don't know about you, but I've made tons and tons of gold from bonanza boxes. Bonanza boxes was an addition added by EME, NA Tera alone. It has helped me greatly to get resources that I wouldn't had before. So this is a thank you EME, for bonanza boxes. Have a nice day.

I hope the end of BG credits isn't the end of Bonanza Boxes. The TERA crew knows how much those rewards improve BGs so we will keep them in mind. We're keeping a close eye on the new rewards system.

Thanks for the kind words!
That's true but BAM Killer tokens were still rewarded a little differently. There are multiple factors to consider when setting up a new event, so we want to remain flexible. My way of saying "FYI some details and settings might change."
The only dungeon dropping them right now is Demokron Factory (Hard), since that's the highlighted dungeon this week. When the token shop contents change, so will the highlighted dungeon.
EMP is being rewarded this week. Don't worry, your prize didn't get sent to the wrong Elna!

We'll get the text changed asap. I'm not sure how we got the wrong server on there.
Now that the tokens are dropping properly, we've reset all dungeon instance cooldowns for those who already tried running them but didn't get their loot.

The tokens are currently tradeable, which is something we're going to monitor as the event progresses. This is the first time a method like this has been set up for awarding cosmetic goodies and the team wants to make sure everyone gets a cool reward for earning tokens. There's a possibility the TERA crew will adjust things as the month goes on to make it as fair and fun as possible.
Thank you for posting this. We don't have any notes about this change, so I'm going to talk to BHS about it and we'll update you when we can.
Here are the initial contents of the shop. These will change on a weekly basis, switching contents every Tuesday during the Anniversary celebration. So if you don't see something you like, save up your tokens for different prizes later in the month.

  • 5 Tokens: Strong Canephora Potion
  • 5 Tokens: Strong Bravery Potions
  • 5 Tokens: Valiant Potion
  • 15 Tokens: Federation Supply: Goddess's Blessing
  • 35 Tokens: Rowdy Rodeo Loot Box
  • 35 Tokens: Chromaplasm Weapon Skin Loot Box
  • 35 Tokens: Squared Circle Loot Box
  • 40 Tokens: True Ultimate Elin Elite Loot Box
  • 550 Tokens: Blizzat's Remembrance (Smart Box)
  • 600 Tokens: Flying Skill: Orville
  • 600 Tokens: Conjurer's Costume (Smart Box)
  • 600 Tokens: Formal Wear Costume Box (Smart Box)

Three tokens should drop at a 100% chance. We're double checking to make sure that's the case.
In previous patches you were still able to get 4 out of 5 in your party from the LFG or your guild, (or 6 out of 7,) and then instance match. If they kept that it shouldn't be a huge problem.

I dislike "IMS only" for the reason that if someone leaves, DC's, or becomes an insufferable [filtered] that you have to kick, you can't just go recruit. You must wait for IMS and risk getting another afker or [filtered]..

Hopefully it is fixed with a week, like in past patches.

I believe this was the way it was configured when it was delivered by Bluehole Inc.

I can bring it up, and see if it might be possible to add the ability to enter via Teleportal as well, though please keep in mind that if we are able to, it might not be an immediate change.
Ah, looks like the old page was finally taken down. We'll see if we can't get the whole collection uploaded somewhere for anniversary month.
I can understand your frustration, but please don't use insults to get your point across. Please submit a new ticket, and we will respond to that as soon as possible.
While we're on the subject...
The achievement. What is the number 6 and 8 for?
Is it seconds, minutes, hours? 6 wrist slaps on Lakan??
:scream:

There are 6 achievements for Normal Mode. There are 8 achievements for Hard Mode, including one that grants a title. Hope that helps.
Ceciella wrote: »
So the event was completely disabled as of right now despite saying that it's still active in the game itself?

Not trying to be a [filtered], but I'm just looking for further clarification.

The event is active and running and has not been disabled at all/ever. The only changes will come during the maintenance tomorrow morning. Hope this clears that up.
Sharp eye. The writers owe me a Mountain Dew!

Thanks for that. It's been corrected.
Patch notes for the Velik's Fate update are live. Server maintenance will from from 7 a.m. to 9 a.m. PDT.

Here are the full patch notes!
http://tera.enmasse.com/news-page/patch-notes
Thanks for sharing your concern. I didn't specify this in my post, but there are some types of tickets that are not being closed. This includes player reports, billing issues, and log in issues. Since these tickets are unlikely to get resolved on their own, it wouldn't make sense for us to close them.
REM4DKMDKP wrote: »
English Version
Hi, I am new to the game, and I have a question related to the quests ... I arrived at level 44, and I noticed that we moved from the faster level in dungeons. With that left several quests without doing, then the doubt that is is that to some consequence if I arrive in lvl 65 without doing the quest?

Versão em Português
Oi, Sou novato no game, e estou com uma duvida relacionada as quests... Cheguei no level 44, e tenho notado que passamos de level, mais rapido em dungeons. Com isso isso deixado varias quests para tráz, então a duvida que fica é que a alguma consequencia caso eu chego no lvl 65 sem fazer as quest?

When you get to a certain point in the Story Quest Line, I will mention that it's extremely important to do them in a certain order, otherwise you may end up killing off an NPC before he can ask you to complete other Story Quests.

Example :
Revelation of the Goddess
These Aren't the Weapons We're Looking For
The Mystery Deepens
etc...
Because a lot of the "lore" came from pre-launch marketing efforts, they exist on external sites and such. They basically own the copyright for that material's reproduction. It's a cool idea, but publishing a book would not be feasible for us.

Much as I wish otherwise. I totally <3 the lore.
Due to a large backlog of support tickets, the wait time for a support response has become very long (over 2 weeks in some cases). With so many old tickets in queue, we are spending a lot of our time responding to tickets where the issue has already been resolved or the question no longer applies. In order for us to get to new tickets regarding Fifth Anniversary events and new game content in a more reasonable time frame, we have to change our strategy.

Rather than continuing to go through the backlogged tickets individually, we will be closing all tickets that were submitted before May 4, 2017. This will allow us to focus on the newest tickets which are the most likely to still need assistance.

If your support ticket is closed and the issue is still unresolved, please submit a new support ticket. We will reply to new tickets in the order they are received.

Please understand that this is not an approach we like to take. We know that each ticket is important and deserves an individual and timely response. We believe that this is the best way for us to accomplish that going forward.

Thank you for your patience and understanding.

- EME Customer Support Team
Ves1978 wrote: »
WTB patch notes...

They should be up today. I saw the writers furiously working their quills.
There is already a thread for DFHM. Closing.
LesbianVi wrote: »
LancerJiva wrote: »
Should be making everyone get one loot box. Otherwise it's just afk time til next week.

I personally prefer doing BG this week tho, I think we get better deals outta BG this week at least, we should see tho. Weekend CS was good for me and I made good progress there.

See, and that's what we want. We want different avenues for people to enjoy.
JasonLucas wrote: »
Halrath wrote: »
Good discussion. I took a look and you're (collectively) right. Will update the event during maintenance tomorrow morning. The t10 drops will go away and be replaced with t11.
Just double the amount of t10 so we can merge them and get t11 if we want.

Nope. Decision made.
Yemaya wrote: »
Whilst we're on the discussion of the news post...can you please stop backdating them? We all know you didn't post stuff on May 5th...thanks. >:) @Halrath

They're not backdated. I stage news posts, often in advance. The end.
Didn't realize I had to spell it out so explicity, but the ingots will be gone, too.
Good discussion. I took a look and you're (collectively) right. Will update the event during maintenance tomorrow morning. The t10 drops will go away and be replaced with t11.
Koikoi wrote: »
LancerJiva wrote: »
Hopefully these will keep the queues popping. No word on un-equalized FWC gear yet?

But this is a good step in the right direction.

Wondering the same here regarding Fraywind? @Spacecats
In a stream not long ago there was word the test servers were not using EQ gear in FWC. Please update?

I have talked to BHS about it with Noesis. It's being worked on, but no definitive date for arrival.
metagame wrote: »
why is there a huge gap at the end of your post

Please don't stare at my gap.

(It's gone now)
The nice looking armor in the picture is that available in game somehow? Or is it cash shop only?

It is not yet available for sale. It will be later in the month.
Noctiv wrote: »
Hey Spacecats, speaking of Spacecats tokens, are the other servers ever getting the bam even that only happened on some servers? (I think CH and TR) Probably not the best example seeing as not all the servers even had a chance at the tokens.

Yes they will. I had to delay using them for a while due to a couple technical reasons, but they will make an appearance (and reappearance) on all servers.
T042PiZ.jpg

For couples, the fifth wedding anniversary is the "wood" anniversary. You know what's made out of wood? Pencils! And pencils are used to create artwork. That's why I've decided to invite none other than En Masse Entertainment creative and graphics guru Josh to join me for today's Twitch stream! Also... he accepted my invite (everyone else is super busy for next week's update.)

Josh is an excellent candidate to kick off this month's streams because he's been on the En Masse team since the very beginning, back before TERA even launched. I'm using all of May to celebrate the five years of TERA by inviting various members of the staff on the air to share stories and give players an impression of how the TERA team has grown and learned over the years. We'll also take some time to show off Josh's handy work and ask some questions about the TERA creative team, so feel free to ask in the Twitch chat if there's anything about TERA art you've been wondering about!

The stream starts today, May 5, at 3 p.m. PDT at
HAAYAAKD43 wrote: »
Lolitaa wrote: »
since forever...... they have been there for months.

really ?! forgive me but i honestly hadn't noticed.

There's a message on the calendar giving players a heads up regarding the change and discounted items. Hopefully that helps spread awareness.
T042PiZ.jpg

There's too much to list, and there's even more to come!

Please use this to discuss today's announcement around the 5th Anniversary and check out the Remembering Five Years of TERA thread if you have a TERA story or screenshots you want to share with the community!

The TERA 5th Anniversary page can be found here: http://tera.enmasse.com/tera-fifth-anniversary

Wings.jpg
All costume items will be available for sale later in the month. It's Day 1 of the anniversary event. Hang in there.
Salvatori wrote: »
I guess the Super Quiz Bowl will take place in Velika Arena right? And this will give these tokens?

That's really more for @Spacecats, but yes. And yes.
Dana63 wrote: »
How do you get the wings?

You just log in. They'll be waiting for you in Item Claim. If you log in during the weekends, you'll earn an additional set each weekend, for a total of five.
Stricera wrote: »
Catservant wrote: »
Frankly, they had me with the anniversary wings. I never even imagined something like that becoming available. Everything else is gravy.

yeah but it sounds like its temporary

They are not temporary. They are permanent. And you can get five of them in May.
Trigg wrote: »
Can't wait to log in to check out these wings! Judging by the screenshot they look really nice, now you can be just like Mystel. :3

Semi related question about the gift exchange - "Some restrictions apply. Please reference the Fifth Anniversary—Celebration of Giving FAQ for more details and a full list of prizes." I can't find said FAQ. Or maybe I am blind. =3=

You are not blind. It wasn't there, but here it is. Sorry about that.
Callouts are against the forum rules, so please don't start a witch hunt because of someone's opinions.

EME doesn't control what Player Council members say or think. They're players from different walks of TERA life and we encourage them to be themselves.
Accelion wrote: »
Killstyle wrote: »
Ugh, Elin is tops. Can't believe Baraka beat Femani though. But with 43.9% male characters made how can that not at least open some eyes. Female characters aren't blowing the male characters out of the water in creation.

The very(!) low numbers of the Female Amani kind of balances the popularity of the Elin out.
Also, the Baraka are a male exclusive race, so I another free 600k for them.

Did hit me though, as a femani player, that the count of them is so low. :/

They are, unfortunately, rare. Think of female amani as Limited Edition.
Ginjitsu wrote: »
LilMsQTay wrote: »
Wow, 5 boxes are 70 bucks. Was going to give 10 to my friend (with the assumption that they would be double the price of a reg 150 loot box) for the pet but it would be 2995 to just buy outright.

Also I'm confused...it has a (fake?) regular price thats slashed out, so these where available in the cash shop before now at that higher slashed price? And now they're for sale, for this anniversary event.

Anyway I'd be interested to know if anyone got anything over the 1995 value of the box, then I might give it a go once or twice.

https://forums.enmasse.com/tera/discussion/comment/142405#Comment_142405

Don't take that out of context. Someone bet the wings weren't permanent. They are. That's what "pay up" refers to.
Volturi wrote: »
would be cool to know exactly what will come or what not.. that way we dont miss anything we REALLY want :D

I bet you read the end of the book first, too.

Nope. No spoilers for you. Check the store each week.
Ginjitsu wrote: »
Halrath wrote: »
As part of the Fifth Anniversary celebration, we're highlighting battlegrounds all day. We hadn't updated the calendar to keep things under wraps until the anniversary announcement, but now that that is live, the calendar is up to date and can be viewed here.

In June, the battlegrounds will return to a scheduled set of hours, but in May, they're open all day! With the changes to v55, battlegrounds will not longer be power hours, but will award bonus items instead.

[edit: link fixed and mouse cursed]

@Halrath
Where's the schedule for dungeon highlights?

We're going to announce those each week, but we will announce them in advance.
We've told you Anniversary Tokens are coming, but not what they mean for you as players, so here we go!

Starting next Tuesday (5/9), highlighted dungeons, battlegrounds, and community events will drop Anniversary Tokens. Right-clicking on these tokens will open up an in-game shop like Spacecats tokens, where you can buy cool stuff.

The in-store inventory will change each week, so check them often!
fuzzyguard wrote: »
anything at all you can tell us about the maid costume then too? or is that "under wraps" like everything else was until the last moment? ; ;

Sure. It will also be on sale.
They'll be a sale item. Sorry if I was unclear.
Meningitis wrote: »
From the TERA 5th ani page:
"Over the last five years, we’ve shown you a bewildering array of weapon and armor styles, allowing you to customize your look and play style however you like. But for our fifth anniversary, we’re stepping up our game with three new armor skins, including brand-new, fan-requested full helmets!

The Ironward, Dawn’s Guard, and Night’s Watch armor skins wrap you in full-metal protection that never goes out of style. Available in brushed steel, white with crimson accents, and black, this practical armor is the perfect look for all your adventuring needs. You can also accessorize with a full helm and an eye-catching shield."

It doesn't say how we can acquire them and they don't seem to be in the shop.

They are coming as part of the celebration, but won't go on sale until later in the month.
JJsMC wrote: »
i beat my [filtered] that those wings are 1000000% not permanent.

Pay up.
LesbianVi wrote: »
Noice, any time you got the feeling, you can get there, makes doing multiple stuff easier.

That was the intention. Plus, we've gotten feedback that events are too short, too difficult to schedule around, so Noesis and I made this change.
Lolitaa wrote: »
i can get a free pair for wings of each of my characters. i'm already happy enough with this.

9dYobsf.png

They are soooo pretty.
As part of the Fifth Anniversary celebration, we're highlighting battlegrounds all day. We hadn't updated the calendar to keep things under wraps until the anniversary announcement, but now that that is live, the calendar is up to date and can be viewed here.

In June, the battlegrounds will return to a scheduled set of hours, but in May, they're open all day! With the changes to v55, battlegrounds will not longer be power hours, but will award bonus items instead.
TWMagimay wrote: »
Spacecats wrote: »
Salvatori wrote: »
@Spacecats @Noesis

Since BGs will no longer give credits, what is gonna happen with such things that can only be obtained thought it like Bonanza Box and Smart Dyad? I mean, I only do battlegrounds for those items. lol

I hope we can have these items added on Vanguard Shop for like 9000 (cap) credits for Smart Dyad and 500/800 credits for Bonanza box. Would be a really nice thing.

I agree there should be a way for PvPers to get Smart Dyads and other good stuff. There is a new reward system that will be in place of credits, and we'll keep an eye on their contents to make sure Battlegrounds remain rewarding.

Only for Pvpers....?

No, this was just in reply to someone asking about PvP merchants.
It's not a jackpot that pops up at the beginning of the dungeon, it's a chance for extra boss loot. Since the chance isn't 100% for an single item in the prize pool, you could get multiples or none at all depending on your luck.
If any change comes to the said problem, i'm guessing it will probably come along with the release of TERA on console.

Mmm, not necessarily. Different dev teams work on each product.
W4JKF7JTNH wrote: »
Since my thread has been closed I will reply here.

https://forums.enmasse.com/tera/discussion/13774/can-we-get-some-sort-of-statement-on-when-hh-will-be-removed/p1
^that was the thread that I was referencing asking about Harrowhold removal inquiries

https://gyazo.com/1222fd25ebd3e09f199af5cd98c8790a"]https://gyazo.com/1222fd25ebd3e09f199af5cd98c8790a

Forgive me, I'm not very forum savvy so I just provided a link to the screenshot instead of a picture, but its accessible through the thread as well. But that is the "get in there now" comment that I was referring to about no prior notice.

If possible, I'd like Harrowhold to see another week for the players who really lost out at the end of the patch so they have warning this time.

I did end up finding Halrath's post. He wasn't able to give an exact date at the time, so "get in there now" was his way of saying "don't delay." He wasn't trying to be bossy ;)

Getting info like this out is always a challenge, and there are a lot of timelines to consider. I know a lot of you would have liked to see this sooner. We'll do our best to give even more advanced warning in the future.
Salvatori wrote: »
@Spacecats @Noesis

Since BGs will no longer give credits, what is gonna happen with such things that can only be obtained thought it like Bonanza Box and Smart Dyad? I mean, I only do battlegrounds for those items. lol

I hope we can have these items added on Vanguard Shop for like 9000 (cap) credits for Smart Dyad and 500/800 credits for Bonanza box. Would be a really nice thing.

I agree there should be a way for PvPers to get Smart Dyads and other good stuff. There is a new reward system that will be in place of credits, and we'll keep an eye on their contents to make sure Battlegrounds remain rewarding.
We're discussing this with Bluehole. It came up after the last update and confused a lot of controller-wielding players. I don't have anything new to share but I'll keep the topic alive in the office so hopefully we can know what the intention behind the change was.
Angeline wrote: »
That's... you're... you're missing the whole point.

No, I realize players wish they'd known sooner and unfortunately the heads up could not have gone out sooner in this case. Can you please message me about the "get in there" comment? I'm not seeing it in the main discussion, and this conversation should continue there rather than being split between two threads:
https://forums.enmasse.com/tera/discussion/14369/big-changes-coming-in-na-tera-next-weeks-patch
W4JKF7JTNH wrote: »
I was also fortunate enough to receive a brooch and my title run will be Saturday assuming that everything goes well, but I have friends that this affects in a negative way and I'd like to see justice for them.

Harrowhold leaving doesn't mean there won't be future opportunities to upgrade your brooch. There will always be end game content to conquer.
Angeline wrote: »
THANK YOU ANONYMOUS POSTER, FOR IT WAS I WHO ASKED THAT QUESTION AND RECEIVED ONLY FLIPPANT REMARKS FROM EME,

What flippant remarks are you referring to? Sorry if you felt insulted in any way.
Please direct conversations over 3rd party programs to this thread:
https://forums.enmasse.com/tera/discussion/14059/the-3rd-party-thread

The statement is in reference to this comment I left in a Player Council thread that was leading to a lot of bickering. It pretty much answered itself. En Masse and Bluehole are responsible for making changes and improvements to TERA. Whether or not you agree that it's been done correctly is a different story and we're open to player feedback on that (one of the reasons we maintain these forums). The Player Council are not game developers, they're just TERA players who have volunteered to help out in a few ways.
Battleground merchants have been adjusted. We've also added a couple items to spend those remaining credits on for those who have been saving up.
Nepgeah wrote: »
What the heck is "verno's laboratory", Demokron factory?

Yup, that's DF. The top post has been fixed.
Muggsly wrote: »
I don't see Velik's temple or underground on that list. Was it left out because of hey surprises or are we not getting it?

This is a heads-up on some changes. Not a complete list of what's coming out. Stay tuned.
Just double-checked the servers. No signs of squirrels or cows....

Which would have been really handy to blame things on.

The switch wasn't flipped. It is now. Please try it again.
The next patch has a lot of big changes in it. Most of them are things that you are probably aware of from reading patch notes elsewhere, but I wanted to take a moment to outline some of the big changes that will affect the players.

Achievement Season
There will be a new achievement season starting with the new release, so get ready!

New Gear!
There will be new gear available with the release, along with new materials to craft them. Names and details for these new tiers will be coming out soon.

New Tokens
With the new release, the current *cede (Undercede, Intercede,Supercede) tokens will become Corroded, and be unredeemable. They will still have value in gold, but will not be used to open those shops any longer. There will be new tokens that drop for those shops. If you have been stockpiling those tokens, use them before Tuesday!

Battleground changes
Starting with the new update, battlegrounds will no longer reward credits. There will instead be direct rewards as a result of participation in a battleground: A box containing various items if you win, or a box fragment if you lose that you can combine to form a reward box once you collect enough of them. The vendors will still be around for a while, so you will have time to spend your credits before the vendors depart. As part of this, we are reducing the vendor cost for some items on the various BG vendors as well.

Dungeon Reset Scrolls
The dungeon reset scroll problem we've had since October is going to be resolved. There will now be tiers of Reset Scrolls that will work for various levels of dungeons. The old reset scrolls will continue to work for the dungeons they are designed to work for, but there will be no new dungeons added to them, and they will no longer be made available in game.

The following dungeons are going to be leaving TERA on the 9th:
  • Harrowhold
  • Ruinous Manor (Hard)
  • Ruinous Manor
  • Broken Prison
  • Lilith's Keep (Hard)
  • Lilith's Keep
  • Shadow Sanguinary (Hard)
  • Shadow Sanguinary
  • Sky Cruiser Endeavor (Hard)
  • Vault of Kaprima

There will also be some dungeons returning, with difficulty and loot adjustments to bring them in line with the current endgame.
  • Timescape
  • Bathysmal Rise
  • The Abscess
  • Verno's Laboratory
We had some account issues last night and early this morning. They should be resolved now. I would try to do the account transfer again today.
Ceciella wrote: »
@Noesis

Should we close tickets if we have them open regarding the lost bank tabs?

Keep them open until the issue is taken care of. If it gets resolved and the ticket is still open, the Customer Support rep will let you know, so no harm done.
Ginjitsu wrote: »
Halrath wrote: »
Halrath did a bad, bad thing.

Are you Mr Snuggles?

I am not.
Seeing a former CM troll TERA players warms the tiny cockles of my space cat heart. <3
... on my head.
Halrath did a bad, bad thing.
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