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If you're not experiencing spikes, but just an overall increase in latency, could you create a diag report and e-mail it to diag@enmasse.com please? It will give our Operations crew some information about where your ping is increasing en route to our servers.

To create the diag report, click the "Tools" option at the bottom of your TERA launcher and then "Click Here to Test Compuer". The text file will be created on your desktop afterward.
Catservant wrote: »
Just saw the announcement that EME is discontinuing the lootboxes for innerwear. Does anyone know if Bluehole has a change coming to how innerware works?

Or has EME decided to remove some of our RNG by letting us outright buy innerwear, maybe? (Or I suppose a new type of lootbox.)

I guess what I'm wondering is if this could be related to an upcoming game wide change or if this is only local.

That post was a little vague, so I updated it to be more clear. The patch notes will also shed some light on that when they're finally published.
Bluehole is building a new UI for TERA on consoles. They're designing it from the ground up with PS4 and XBox controller layouts in mind, so it'll be different from the controller setup you may have experienced in the PC version.
Granarkus was a really weird zone to do this in. It was fun seeing piled of BAMs spawned in saves and such, but I realize it made the fights really difficult.

There's a temporary hold on BAM invasions due to the server trouble, but in the future we'll try different zones and BAMs to spawn.
T7CL39YRTR wrote: »
Am i the only one that started getting disconnected literally every 5 - 10 minutes? It started happening today

Is this just happening in TERA or have you noticed other games DCing? There has been an issue of ping spikes in-game lately, but disconnects every 5-10 minutes is unusual.
The only advise I can give here: Grow iron bark my friends. It will help if in this life :pleased:

Sorry to see you caught so much flak from party members. Especially when things get competitive, you'll always have irate or bossy players telling you to play better or do things the way they want. Growing thicker skin is one way to separate yourself from the random drama, and ignoring the random person that's flaming you often just ends up with them stopping and bothering someone else instead. Still... it's unfortunate that people take attitudes like this in online games (not just TERA, I don't think I've played any online game with chat where this isn't a thing).

The best thing you can do to make TERA a positive community is to try and stay positive yourself, focus on the parts of TERA you enjoy most, and ignore the haters.

Saying all of that... there's a line between jerkiness and harassment. If you ever feel like you are being truly harassed by another player, report them to customer support and include as much detail about the harassment as possible.
Christin wrote: »
Glad it is extended, but what is up with waiting less than 2 hours before the end to let us know? Some of us have been rearranging schedules and such, because we were thinking the end was today.

There were other end of anniversary events we were considering, and we wanted to be 100% sure before announcing things. Sorry the extension announcement happened so last minute.
All the threads that were merged were about the same topic. Creating duplicate threads is against the forum rules, as are threads and comments discussing forum moderation since it has nothing to do with TERA and spiral quickly into drama (which is why I'm closing this thread).

If you're worried that a comment or discussion you've posted is at risk of being moderated, the best thing to do is go re-read the forum rules & guidelines you agree to when posting here. The goal is to have constructive and healthy discussion about the world of TERA and give feedback about the gameplay.
Like the announcement said before the BAM spawn event (rip), Blue Boxes HAVE BEEN EXTENDED!

They will now end on June 5 at 10 a.m. PDT along with the current dungeon highlight. There's a bit more to it, but a news post will go up shortly giving more details.
I found the cause!

asleep_at_the_wheel-3142.jpg

I scrolled past too quickly and thought it was a hairy fried egg :p
Selenya wrote: »
Extend the event please @Spacecats :(

It had less than 8 minutes left. I know that's not the ideal way to end an event like this, but I don't think it's worth running again until we do a little investigating internally. Hopefully you guys still had some fun and landed yourselves some extra loot this morning.
Merged multiple threads about this topic. Please see the forum announcement regarding the server outages. We're aware and working to get servers back online. Sorry for the inconvenience and please try not to create duplicate threads.

Today's BAM spawn was kind of a trial run and we were monitoring server activity closely in case something like this happened. Looks like the trial wasn't a pass. Thankfully when servers started going down, the hour-long event had almost reached completion. We're going to be investigating the outages to try and determine why they crashed during this invasion event and how we can avoid it in the future (while still running events like this).
Shikine wrote: »
pandapples wrote: »
What is this? Why are there no official announcements

Still has expectation about EME communitcating events before happening :lol:

This was an impromptu event, sort of a random surprise. There is an announcement coming today with more planned events.
The jackpot has been changed to the following:
  • Talisman of Lakan ×1
  • Lakan's Banner ×2
  • Badge of Loyalty ×2
  • Dragon Scale ×3
  • Tier 12 Feedstock ×50

The news post has been changed to reflect this. Sorry for the confusion!
Here's the calendar for the June Battleground Jackpots.
Xaera wrote: »
Sweet, looking forward to adding those in. Nice job! I'll also include the noctenium weapon information.

Since we can be pretty sure those are unique, I doubt we need pictures.

@Spacecats , I've been meaning to ask. Should we only bother finding names for the skins that are in EUTera and KTera? Or would we be able to get more should we want them and get their info?

Some of the item names are the weapons themselves rather than the cosmetic weapon skins. While that's still a bit useful, what will really help are the names of the skins as they appear in other regions (non-English names from jTERA/kTERA are better than translations).
LesbianVi wrote: »
ozTNeG4.jpg
you hyped too much I got one for my cute Elin :p

PS: I loved this anniversary event, half price race change and I turned to that Cute Elin, Cute hat checked, Cute Mount checked, Cute 75% of costume on sale checked, Cute Uinty Stole checked, also add Cute wings too, she has it. So yeah, the most rewarding anniversary event by far.

Nice screenshot!
Sorry but the token cost of Unity Stoles is not going to change for this event. Aside from being an (arguably) rare item, it would be unfair to those who spent their final week tokens to get one. The Unity Stole is one of those coveted items in TERA that appears occasionally during events, and holds a level of prestige in the game because it typically requires some level of dedication to the game in order to land one.

If you're not able to get enough tokens for a stole before the anniversary celebration ends, there are sure to be more chances to get one in the future.
LancerJiva wrote: »

Good morning. The new schedule will be up today in a news post. Moving forward, we won't be using the Google calendar.
As mentioned in last week's news post, there will be an extended maintenance on Wednesday, from 7 a.m. to 10 a.m. PDT.
Tenshi1 wrote: »
All the blood, sweat, and tears I put into the grind has finally payed off

I finally got my stole :D
bvhVMCb.jpg
0p6IFzW.jpg

I've wanted one these babies since I first saw them, and with my luck I was never able to win a raffle

Thank you EME <3

Looks fantastic! Congrats.
Seriously is this what this game has come to we are omg excited over a cosmetic , not clearing a hm or getting a rare achievment but looks smh

Everyone enjoys different things about the game. That's part of what makes TERA amazing.
Closing this thread due to bickering and because it's a duplicate.

We're keeping this forum thread updated with the latest Anniversary Token changes. The last week shop contents have been added. Please discuss there:
https://forums.enmasse.com/tera/discussion/14661/anniversary-tokens-updated-5-30-17
Cecilla wrote: »
Spacecats wrote: »
It's fully updated now. I'll edit this thread later today to display the new contents.

I appreciate the change to the shop but now there's no time to really go and farm the tokens. Any chance that you guys will increase the spawn rate or do a special timeframe where it spawns really fast? It's really lame running around for 40mins and not finding a single chest.

We'll see what we can do. Considering there are also new items on the list, I think it's fair to give more tokens or extend a few things.
hidiho wrote: »
prices raised for cool cat cap and grand witches hat, may be other items just know those because I bought them yesterday, is this on purpose ?

Yes, that's on purpose. Those who spent their tokens during the first week the items were in the store saved a little.
It's fully updated now. I'll edit this thread later today to display the new contents.

Catorii wrote: »
Aaaand they removed bonanza boxes.

To update it, they basically wipe everything and repopulate, so give it some time to see if it's added back in. That's the same as what happened last week too.

That is what happened. Bonanza Boxes are still in the shop.
The shop is now completely updated. I'll edit the anniversary token post shortly to show off the new selection. As I said during the weekly TERA stream on Friday, new items have been introduced and all the items that were in the shop during the course of the event have been re-added (though some of them cost a little more than they used to - early bird got the worm on those items).
Deluso wrote: »
If you are using strongbox key from buddyup codes, it's bugged at the moment. Same goes with its bank tabs.
We are still waiting for fix about this matter.

I did receive 3 bank tabs in my item claim that work. Support apparently is fixing that problem. I'm wondering if we need to send tickets about the keys too?

You do not need to send in tickets for these. I'm working with the operations team on getting these replaced with the correct versions. I don't have an ETA right now, but hope to resolve the issue quickly. Appreciate your patience.
@Spacecats are you sure towns are excluded? I mean, we have proof on page one that they can spawn in town.

Also, I agree that if there's only a finite number of them, it's bad design. No wonder people aren't finding them.

Highwatch is the exception, actually. It's the only city where blue boxes have a chance to spawn, but it's pretty freakin rare so it's funny to see that someone got a screenshot of it right away :p

A finite number would mean that once they're destroyed, no more would spawn. There's an infinite amount of blue boxes since the moment one's destroyed another is created.
LesbianVi wrote: »
OK, Now I figured something out which might be the case why some players are not seeing Boxes as often. I looked around and understood some places have like little to zero spawn rate there. So players are getting there and find nothing, then goes to another area which got more spawn but got more players there farming.

@Spacecats can you investigate this? This might be the case, not sure. I am around 1K tokens but I see why some players still have difficulties. I might be wrong but I can give examples like Bastion (Balder, nothing much there), Scythera fey (seeliewood, almost nothing there). You could look into it and make players even happier, thanks.

When a box is destroyed by a player, another will randomly spawn somewhere in an open world area. In any channel. Towns are excluded.

So it makes sense that channels and areas where less people are hunting will naturally end up containing more blue boxes after a while. If most people just stick to channel 1, they'll probably have a lower chance of finding one.
The 3-day star of wonder was just a fun addition. It's there for people who like those kinds of things.
I've significantly increased the spawn rate on blue boxes. An hour is way too long to search for one, so I feel your guys' pain. The new spawn rate is over double what it was before.
Found a box and it dropped nothing.......

If you're in a party it's possible for it to drop in front of a party member that is close to you instead. It's really odd behavior but it happens occasionally.
they are very very rare.
@Spacecats please increase the spawn rate.

Ok. Done.
I'm a bit sad that the quiz event couldn't happen in time for the anniversary, but after much planning around it I am determined to see it through. The problem is that there is a major bug discovered relating to the event so now we're talking with Bluehole to see when it might be fixed. :cry:
We'll make an announcement giving a date, but Anniversary Tokens will likely stick around until early June. Long past when they'll be earnable in-game.

As for today's code, as a sort of fix we decided to make this one redeemable twice. I removed the 200 Reward Credits and 1,000 Points that were causing issues, and in their place added a 3-day Star of Wonder, a Strong Bravery, a Strong Canephora, and 5 Circlet Fragments to the code (along with 25 Anniv. tokens).

It will switch back to a single redemption count in just a few hours, so anyone that was watching live and redeemed a borked code will get a little bonus seeing as the original still managed to deliver tokens and nothing else. Sorry for the confusion.
We've sent out bank tabs to all affected players, the last batch going out this morning. You should find them in your item claim. If you haven't received them, make sure you log out, close your launcher, and then log back in. Sorry for the delay, but we've been working with the customer support and operations team on this issue all week.
Daight90 wrote: »
http://i.imgur.com/7FEywde.png

Any follow up/replies/answer?

We've sent out bank tabs to all affected players, the last batch going out this morning. You should find them in your item claim. If you haven't received them, make sure you log out, close your launcher, and then log back in. Sorry for the delay, but we've been working with the customer support and operations team on this issue all week.
Post_Header.jpg

http://tera.enmasse.com/news/posts/the-week-ahead-final-anniversary-week

New post is up, and Big Blue Boxes make a return for the final week of our Anniversary celebration! Boxes are scattered across TERA, and could contain 10, 20, or even 100 Anniversary Tokens!

Also detailed in today's news post, the final anniversary Dungeon Highlight: Velik’s Sanctuary
WitchyGirl wrote: »
its fun when there are guests on the stream. cant wait to see the stream. yay

@spacecats
please dont forget to add the anniversary wings for 5/26 item claim. <3
(lol thats my favorite item from the anniversary :pleased: )

This weekend's wings should be good to go! They were all set up in advance, but last weekend's had a bug that caused the delay. I'm having Denommenator triple check on the last pair.
Zoknahal wrote: »
Only One Question:

Quiz Bowl



W H E N ?

See this comment by Halrath:
https://forums.enmasse.com/tera/discussion/comment/151254/#Comment_151254
Ketoth wrote: »
Player council results when? Or gingerdnappd will interview the canditates?

That could actually be fun, but I won't put that burden on Gingersnappd ;D

We're looking at next week to get new Player Council members invited.
Guys please, you said you have a lot of events to celebrate anniversary and bla bla bla. We are tired of the grind and the RNG......Sales here, sales there (i know its a business but we are not stupid)....go to this dungeon the entire week to get a 0.1% chance to get something its not an event, its not even fun anymore, its just frustrating. You have a huge world to exploit and you don t even use it........
Third week of anniversary, friday, no announcement about a new event for the weekend. To be honest I´ve lost all my hopes for this anniversary

Hey, I'm sorry about the lack of communication on this. The Quiz Bowl event is bugged and we've been pushing for a fix, but it hasn't arrived yet and won't be deployed during the anniversary event.

It's a pity, too, because I know it's something Spacecats was excited to share with our players.

We've definitely heard player feedback for extra events and ways to earn anniversary rewards, and there's a news post coming today...
E0WHbee.jpg

Today I have a very special and unusual guest for the stream. In an effort to show you guys more of En Masse behind the scenes, and introduce you all to the larger crew that helps En Masse function as a publisher, I've invited Gingersnappd, our office and HR manager on the air. Please give her a warm TERA welcome!

We've got a couple activities planned for the show that will include giving out some Anniversary Tokens. I also have an announcement on how you can pick up additional tokens over this (for many folks, extended) weekend.

We begin at 3 p.m. today. See you there! https://www.twitch.tv/enmasseentertainment
I'm a little short on time at the moment but I just want to say this is absolutely amazing. Thank you guys for digging this up.
Hey there,

You'll receive reward credits when you spend the EMP in-game or in the web store. Reward credits are not granted with the initial purchase of EMP itself.
No date for the console beta has yet been announced nor have any email been sent. Don't worry, you didn't miss anything!
Hasseo wrote: »
Any possible update for us Halrath?

Yeah. Sorry about the delay. Spoke to BHS about this and they said the appearance in v54 was actually the bug and that how it looks in v55 is correct. The valkyrie's, in particular, is red.
Babbelsim wrote: »
@Spacecats can we have a update on the first post please ty

Updated :sunglasses:
DpkFicxll wrote: »
no more bonanzas in the anniversary token? ripu farm =/
TWMagimay wrote: »
Didn't they say the consumables will stay till the end of the event? I'm hoping this is some sort of mistake....

You guys have eagle eyes. It takes 10 minutes or so to update the shop, so you must have just looked right when it was being switched to the new contents.
@FaytEsteem The status is showing up incorrectly. We decided to give beta access to people with Founders' Accounts instead of adding them to the beta sign up system. You should be able to download the launcher today from the Kritika Online web site and start downloading the game client.
Crybabies wrote: »
Making Hello Kitty costumes a limited sale was a horrible idea, now only a few of them available on TB for millions of gold, and you got people like [removed] on MT who is selling that costume for 300+USD through paypal only.

Please report people like via support ticket that if you see them. Selling in-game items for cash is against the rules, just like gold selling.
HELLO KITTY SCHOOL UNIFORM

Sorry NobleNoble, those won't come back. The Hello Kitty promotion was limited time only.
It's true it's been a while since we've had a letter event. The last one we did was during the ninja update, Secrets & Shadows.
fine copy paste what minea and tonka did or copy paste all the annive event from 2012 to 2016, even a letter event would be better than what you give us now

The TERA crew has done great work in the past, but I'm wondering what specifically you enjoyed the most and wish En Masse would do again.
vkobe wrote: »
roxxapoxx wrote: »
I thought the anniversary was suppose to reward us for loyalty... yet we're the only community in Tera grinding day in and day out for valuable items. Lol.

before yes, but since we have a new cm he is unable to made good event, just remember how he fail with christmas 2016 and now he fail with 5th anniv :3

just accept than our tera is the worst tera under our current cm rule :3

Please try to give more constructive feedback, Vkobe. It's hard to do anything with a comment like that. If you have suggestions on how to improve things, let me know. A lot of people enjoyed Christmas 2016, and there were a lot of things we did that month (community-based and otherwise) so it's hard to know what you're talking about when you call the entire Christmas holiday a fail.

As for the changing items in the Anniversary Store, roxx, we've gotten mixed feedback from people on it. Some like the variety and the idea behind a rotating selection that there's some mystery to. Other people are just sad that some items leave the store after a week. We'll consider adding some return items to the shop for the final week of the celebration.
5/30 after maintenance.
Just confirmed that the EMP will be sent this week. Our Platform team is on the job. If you got the founder's pack to access the Kritika beta, that part successfully delivered so you can get in tomorrow (and can begin downloading now).
We've fixed the problem that was delaying EMP delivery and will be sending EMP to everyone that hasn't already received it from their purchase. Sorry for the delay.
It's something that players request periodically. We have forwarded this to Bluehole and will keep it on their radar for future updates.
Sakokii wrote: »
https://www.facebook.com/pg/TERAonline/photos/?tab=album&album_id=10158630517795032
@Spacecats Is the album meant only for the stream featured entries?
I know of quite a few entries that are missing from the gallery, including mine. :(

No, the gallery is meant for all entries. Could you please e-mail FanArt@enmasse.com with the e-mail you used to submit your entry? We can find out why it wasn't included.
Nepgeah wrote: »
So any idea when the store is going to be updated?

Its a new week

It's updated every Tuesday, shortly after the weekly server maintenance (which for tomorrow is from about 8 a.m. to 10 a.m. PDT).
HAAYAAKD43 wrote: »
are the skycycles permanent?

Yes they are.
Zoknahal wrote: »
Deluso wrote: »
It's illegal to discuss about that here. Go to red *ahem* dit..

I would say that discussing 3rd party programs that directly intercept data from the game and turn it into something else, like easy to read numbers (it says this on the ToS too) are illegal and not allowed to be discussed on the forums. However, i think, just might, that i once saw an answer of a GM regarding the use of "Official" programs such as Pingzapper and WTFast, as this type of programs do not intercept or meddle with the stream of data of the game, but only allow you to tunnel your connection through a private network allowing for better ping and stability overall.

Perhaps the Player Council has better info on this as they can somehow talk directly with EME.

Neither of those are official En Masse programs, so please don't discuss them in the forums. That's what is typically meant by "3rd party." It's neither created nor endorsed by Bluehole or En Masse, and it affects your TERA experience. Since these forums are for official discussion around the game, talking about, promoting, or directly linking to programs we don't operate would likely give others the impression that they ARE endorsed (not to mention safe and benevolent, which again we can't control). That's why it's not allowed.

Hopefully that makes sense. Closing this thread, so if you have questions please direct message me.
Pamcake wrote: »
I think it's terrible that they still keep it in a dressing room like it's available to buy.

Would you rather have the Dressing Room contain as many cosmetic items as possible, or only keep the items currently available for purchase from the TERA store (and possibly the broker)?
It's a little unclear from the comments in this thread, but do you guys think you all experienced the same lag spikes as ShadowOfLight? How long did it last and about what time range did it occur? Were you in a dungeon or in open world?

@ShadowOfLight - did anyone in your guild or party also complain about the lag spikes when they happened to you?

I realize this comes across as "it's your ISP not us" but like Geletron said in his sticky post, the first step in diagnosing something like this is eliminating common and easily identified issues.
Hey all. We did find that the event ended early due to a scheduling error. We're taking steps to make sure this doesn't happen for remaining dungeon events.

We've re-enabled the Abscess dungeon highlight and token drops, and they will end at 11 a.m. PDT instead of 10 a.m. PDT, giving an extra hour. We've also upped the token drop from 2 to 3 for the remainder of the event, and reset everyone's dungeon reset cooldowns in case they'd wasted their daily runs.
A change is going into effect during Tuesday maintenance that will shift reset times to 4 a.m. PDT., making things more consistent. There's a chance that things will take time to adjust after the maintenance (as seems to always happen), so we'll be monitoring things after servers come up.

Thanks guys, we're aware of the issue and looking into it now.
Mazzive wrote: »
some ppl would wanted those dyes but whatsofkingever the dead is done

No problem. Apothecary Dye has been added to the Anniversary Token shop for 8 tokens.
Merged multiple threads on the same topic so people could see the response (if they missed the server announcement, that is).
I'm extremely sorry to everyone on CH who missed part of the event due to the outage.

Your daily calendar reward has been doubled (was 20, is now 40 tokens) and dungeon cooldowns have been reset. I'll talk with our Ops team to see if there's a connection between the BAM spawning and the outage (it hasn't happened before) so that this can hopefully be avoided in the future.

More token-dropping events are still on the way this month, but again I apologize that CH alone was affected during today's event.
This is now fixed. Make sure to close the TERA Launcher entirely and then re-log to receive them.
LesbianVi wrote: »
me 2, I think those hotfixes might have changed something. well they can make it happen after weekend on Monday, Hamsters running EME now and they can't read for shet.

Leave the hamsters alone, they're well-trained experts!

Not sure what's going on with the wings this weekend, but I've sent a message to Halrath so he can look into it. You're right that it might take until Monday, but we'll make sure people get their wings for logging in this week.
Lolitaa wrote: »

Would be cool to have the alliance masks and other forgotten stuffs from ancient past, it's anniversary, but I guess nowadays it's just a word.

I think so. However there are a few of us here that have brought it up, maybe they will take it into consideration. ↓↓↓
Spacecats wrote: »
Hmm... I think there's only one version of that mask. I wouldn't want to upset any of the players that earned it. Let me think about ways it could be done properly. Anniversary Tokens might not be the right place.

if spacecats is actually thinking how to implement it, that'd be amazing. i want to believe this so much, that they would bring them back, bubt I don't want to risk being heavily disappointed :(

I am looking into it, but whether we're able to implement something for the anniversary or not is another matter. We'll see!

Also, Unity Stole is always on my mind ;D
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

Just because I'm that guy:
Our current Battleground Highlight is Champion’s Skring, awarding three Anniversary Tokens to each victor.

Sorry I actually can't help it. I find errors on boxes of Cheerios.

DANG IT. Thanks, fixed :p
Montblanck wrote: »
Spacecats wrote: »
(Copying this post from another thread)

Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin so you can plan on being online when they start.

Tokens have also been added to the in-game calendar for the remaining weekends in May, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.

I appreciate the feedback (even the negative) coming in regarding the anniversary celebration. We'll keep working to make the fifth anniversary a special event for players.

It says from the news post that the Anniversary Tokens rewards will "change each week". Will you be removing items as well (eg. Bonanza Boxes)?

No I think it's safe to say the lower cost consumable items and bonanza box will stay put.
(Copying this post from another thread)

Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin so you can plan on being online when they start.

Tokens have also been added to the in-game calendar for the remaining weekends in May, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.

I appreciate the feedback (even the negative) coming in regarding the anniversary celebration. We'll keep working to make the fifth anniversary a special event for players.
Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin.

Tokens have also been added to the in-game calendar for the remaining weekends, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.
ZeRoHouR95 wrote: »
I made a ticket a month ago, for a very simple problem, a costume was bound on a char it wasnt suposed to be bound, and the final answer i got to my ticket after 1 MONTH was, it's too late to be answered now im closing the ticket we cant do anything, excuse me but you guys are the ones who closed the tickets, i made my ticket in time, you took 2 weeks to "answer" by closing all the tickets, and then another 2 weeks to "answer my ticket again", it's not my fault yet u dont fix my simple problem and you also close my ticket, i payed for this costume and i cant even use it, is this how you treat your customers? i have to open another ticket now and wait another 3 weeks for an answer, or just deal with the fact that i spend $20 bucks that cant be used because you delayed the tickets, so i lost $20 bucks just for free, what???????
Will i ever get an answer from you eme or just the basic ppl telling me to deal with it? at least for once, just once give me an answer and not a shut down telling me to deal with it. @Spacecats @Halrath

Could you private message me with your ticket number please? Sorry you've had to wait so long for such a minor issue.
n4EdYVH.jpg

Today... let's have a scavenger hunt!

All servers are invited, though I might hop back and forth to pick out special volunteers in some cases. Your task is to tune in, listen for clues, and then complete tasks as quickly as possible to unlock rewards for every viewer!

The show starts today, May 19, at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Tenshi1 wrote: »
PLEEASE make priest skills some of the ones that you revers to character direction (For gamepad users) again. I won't even touch my priest(s) since I don't feel confident I can heal properly like this (Would be nice if you reversed this whole thing, I can dream)

(Please, no "Time to use a keyboard/mouse" crap people, or talking about how the mouse is superior, this isn't a thread for that)

I know some pad users would agree with me that the priest at least needs to go back to character direction.

I know you guys don't have a list now, but I wanna at least try to say something before BHS gets the version build out.

@Halrath @Denommenator @Spacecats Anyway you or the others could talk to them again, pleading them about this if they haven;t thought about the priest already?

As I mentioned here, skills will be changing in the next build. Some skills will be camera-facing, others character-facing. We won't be able to configure them, by BHS design. We have asked for reversion, but that's not going to happen. Sorry.
More than likely, if it is specific to just one character on AV, you'll want to run the Repair feature in your TERA Launcher, using these steps : http://support.enmasse.com/tera/repair-tera-to-resolve-common-issues

If you still cannot access and log into the character after completing the Repair, please go ahead and open a Support Ticket, if you haven't already done so.
Transfers are now available for all servers.
DYLW5HFXJH wrote: »

Lastly, v56 is already on ktera, right? Is there ANY POSSIBLE way you'd be able to get a move list early, especially at request for brawler specifically? I hate to be greedy about this but as I mentioned in a previous post, this is game breaking for me, it kills my entire rotation, especially when the two premiere bosses at the moment are Darkan and Imp, two bosses that use a wide swing where I'm right now instead of dpsing, just avoiding, because I'm in the middle of 'do I learn how to do this the new way, or is this just going to make me worse later'?

We have asked for the list, but I'm certain it will need to be translated and checked against our names first. It probably will not be released any sooner than with the patch notes. Sorry.
SageWindu wrote: »
@DYLW5HFXJH
Yup. I've had the same issue for months. Here's another thing: depending on where it is on the hotbar, the "freeze" is notably better or worse. Why that is the case is anyone's guess.

@Halrath
Thank you for the update. I know that we are few in number, but it seems odd how that detail would not be relayed to the rest of us, especially with, you know, a console release being slated for later this year and - now I could be wrong here - I'd hazard a guess that approx. 95% of console users play with a controller of some kind.

That sounded saltier than intended. Thank you for the update all the same, seriously.

You're welcome. I'm sorry it took a while to get back to you.
Catservant wrote: »
YES! Thank you so much for finding time to put them in the dressing room, too!

I stealth added them to the dressing room towards the end of the day yesterday; not sure anyone noticed.
No changes were made to the current event/dungeon highlight rewards.
Thank you everyone for reporting these lag issues to us and for helping us to investigate the ongoing problems. I posted an update to the thread with some information on this week's hotfixes.
I’m sorry it took so long to research this issue. Here’s what we found.

Removing the ability to set skills to camera-facing or character-facing is not a bug. BHS intentionally made the change in v54, but didn’t communicate that with us. They also removed the UI elements in v55, also by design. We have expressed your concerns about this matter and emphasized that loss of functionality was a real problem for our controller-using playerbase.

BHS explained that starting in the next build version (v56), some skills will be camera-facing and others character-facing, but we will not be able to configure them. We will publish a list of these skills when we launch v56.
SirMumu wrote: »
When is it going to release.. thats the only thing im excited for my castanic female.. on this may 5th year of tera.. ~_~

The announcement went up this morning and they are in the Dressing Room, too.
I’m sorry it took so long to research this issue. Here’s what we found.

Removing the ability to set skills to camera-facing or character-facing is not a bug. BHS intentionally made the change in v54, but didn’t communicate that with us. They also removed the UI elements in v55, also by design. We have expressed your concerns about this matter and emphasized that loss of functionality was a real problem for our controller-using playerbase.

BHS explained that starting in the next build version (v56), some skills will be camera-facing and others character-facing, but we will not be able to configure them. We will publish a list of these skills when we launch v56.
vtctma wrote: »
http://tera.enmasse.com/news-page/patch-notes/patch-550303hf2

They were supposed to be hotfixed with patch, yet it's still not enabled. ?????????????????

The Hotfix was added, and the actual process of re-enabling Server Transfers required the Servers to be back Online, so it should be working, but might take another couple of minutes before they all become available again.
Welcome to TERA :)
DYLW5HFXJH wrote: »
The only way people keep spending money on race changes is because EME allows them to constume change. I assure you, if options like mistake items, changing costumes, and moving characters weren't a thing, the only job a GM in ANY game would have is to ban you and say soon (tm).

You might be surprised at the range of things players need support assistance with. Things like account accessibility, technical issues, and player harassment, for instance.
The oldest tickets in our queue right now are from 5/8, and many of those are issues that were resubmitted after the original ticket was closed. We are doing our best to decrease the wait time even further, but it will take time.

Additionally, if you are not happy with the way your ticket was answered, please utilize the customer survey that is sent via email once the ticket is closed. This is the best way to give feedback on your customer support experience.
EpicCookie wrote: »
@Spacecats Is Skyring supposed to only give 3 Anniversary tokens per win? Not 8 like Grid. Send help.

Yes, it's supposed to be 3. Skyring matches go a lot quicker, so we wanted to make sure the loot was still on par with PvE.
LucyFear wrote: »
Dear CM @Spacecats I hope you'll hear my one and only wish in the game. Can you please consider adding the mask like the Alliance Mask or maybe similar that the eyes of the mask are glowing. Please? I know that some players say that it should be legendary and should never come back. I love doing battleground like CS, FWC and CU. But when I started playing the game, year ago.. I was still leveling up and explored the game because I don't have any friends that time. And when I hit lvl 65, Alliance was removed and was hoping that I can somehow get the mask because it's Anniversary of the game. Please consider :( :( I would be veryyyyyyy happy if this is implemented. Thanks

Hmm... I think there's only one version of that mask. I wouldn't want to upset any of the players that earned it. Let me think about ways it could be done properly. Anniversary Tokens might not be the right place.
happier wrote: »
@Spacecats
can you please put kitty-cat whiskers and that wing headband (http://i.imgur.com/w8UV9ck.png) it's been like 2 years since that was released in KTera and EU Tera

Do you happen to know the item name in EU?
DMRT9T4DLY wrote: »
@Spacecats

Can you guys consider adding smart dyads as a possible item for purchase with tokens in the upcoming weeks? Farming them in AB is kinda unreliable with the drop rate and there's currently no way to get them without strongbox jackpot events or KS credits anymore.

We'll definitely consider it. With mostly cosmetic items, the Anniversary Token shop is really meant to award fun items for participating in the game throughout the 5th Anniversary month. IMO a longer term method for earning things like Smart Dyad Niveot Structures and enchanting mats is needed for PvP.

Saying that, I realize that Bonanza boxes were just added to the week 2 shop. The intention there is to give people that aren't interested in costumes or saving tokens something extra to spend them on as they run dungeons. Again, not a long term replacement for good PvP rewards.
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