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Merged multiple threads on the same topic so people could see the response (if they missed the server announcement, that is).
I'm extremely sorry to everyone on CH who missed part of the event due to the outage.

Your daily calendar reward has been doubled (was 20, is now 40 tokens) and dungeon cooldowns have been reset. I'll talk with our Ops team to see if there's a connection between the BAM spawning and the outage (it hasn't happened before) so that this can hopefully be avoided in the future.

More token-dropping events are still on the way this month, but again I apologize that CH alone was affected during today's event.
This is now fixed. Make sure to close the TERA Launcher entirely and then re-log to receive them.
LesbianVi wrote: »
me 2, I think those hotfixes might have changed something. well they can make it happen after weekend on Monday, Hamsters running EME now and they can't read for shet.

Leave the hamsters alone, they're well-trained experts!

Not sure what's going on with the wings this weekend, but I've sent a message to Halrath so he can look into it. You're right that it might take until Monday, but we'll make sure people get their wings for logging in this week.
Lolitaa wrote: »

Would be cool to have the alliance masks and other forgotten stuffs from ancient past, it's anniversary, but I guess nowadays it's just a word.

I think so. However there are a few of us here that have brought it up, maybe they will take it into consideration. ↓↓↓
Spacecats wrote: »
Hmm... I think there's only one version of that mask. I wouldn't want to upset any of the players that earned it. Let me think about ways it could be done properly. Anniversary Tokens might not be the right place.

if spacecats is actually thinking how to implement it, that'd be amazing. i want to believe this so much, that they would bring them back, bubt I don't want to risk being heavily disappointed :(

I am looking into it, but whether we're able to implement something for the anniversary or not is another matter. We'll see!

Also, Unity Stole is always on my mind ;D
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

Just because I'm that guy:
Our current Battleground Highlight is Champion’s Skring, awarding three Anniversary Tokens to each victor.

Sorry I actually can't help it. I find errors on boxes of Cheerios.

DANG IT. Thanks, fixed :p
Montblanck wrote: »
Spacecats wrote: »
(Copying this post from another thread)

Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin so you can plan on being online when they start.

Tokens have also been added to the in-game calendar for the remaining weekends in May, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.

I appreciate the feedback (even the negative) coming in regarding the anniversary celebration. We'll keep working to make the fifth anniversary a special event for players.

It says from the news post that the Anniversary Tokens rewards will "change each week". Will you be removing items as well (eg. Bonanza Boxes)?

No I think it's safe to say the lower cost consumable items and bonanza box will stay put.
(Copying this post from another thread)

Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin so you can plan on being online when they start.

Tokens have also been added to the in-game calendar for the remaining weekends in May, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.

I appreciate the feedback (even the negative) coming in regarding the anniversary celebration. We'll keep working to make the fifth anniversary a special event for players.
Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin.

Tokens have also been added to the in-game calendar for the remaining weekends, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.
ZeRoHouR95 wrote: »
I made a ticket a month ago, for a very simple problem, a costume was bound on a char it wasnt suposed to be bound, and the final answer i got to my ticket after 1 MONTH was, it's too late to be answered now im closing the ticket we cant do anything, excuse me but you guys are the ones who closed the tickets, i made my ticket in time, you took 2 weeks to "answer" by closing all the tickets, and then another 2 weeks to "answer my ticket again", it's not my fault yet u dont fix my simple problem and you also close my ticket, i payed for this costume and i cant even use it, is this how you treat your customers? i have to open another ticket now and wait another 3 weeks for an answer, or just deal with the fact that i spend $20 bucks that cant be used because you delayed the tickets, so i lost $20 bucks just for free, what???????
Will i ever get an answer from you eme or just the basic ppl telling me to deal with it? at least for once, just once give me an answer and not a shut down telling me to deal with it. @Spacecats @Halrath

Could you private message me with your ticket number please? Sorry you've had to wait so long for such a minor issue.
n4EdYVH.jpg

Today... let's have a scavenger hunt!

All servers are invited, though I might hop back and forth to pick out special volunteers in some cases. Your task is to tune in, listen for clues, and then complete tasks as quickly as possible to unlock rewards for every viewer!

The show starts today, May 19, at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Tenshi1 wrote: »
PLEEASE make priest skills some of the ones that you revers to character direction (For gamepad users) again. I won't even touch my priest(s) since I don't feel confident I can heal properly like this (Would be nice if you reversed this whole thing, I can dream)

(Please, no "Time to use a keyboard/mouse" crap people, or talking about how the mouse is superior, this isn't a thread for that)

I know some pad users would agree with me that the priest at least needs to go back to character direction.

I know you guys don't have a list now, but I wanna at least try to say something before BHS gets the version build out.

@Halrath @Denommenator @Spacecats Anyway you or the others could talk to them again, pleading them about this if they haven;t thought about the priest already?

As I mentioned here, skills will be changing in the next build. Some skills will be camera-facing, others character-facing. We won't be able to configure them, by BHS design. We have asked for reversion, but that's not going to happen. Sorry.
More than likely, if it is specific to just one character on AV, you'll want to run the Repair feature in your TERA Launcher, using these steps : http://support.enmasse.com/tera/repair-tera-to-resolve-common-issues

If you still cannot access and log into the character after completing the Repair, please go ahead and open a Support Ticket, if you haven't already done so.
Transfers are now available for all servers.
DYLW5HFXJH wrote: »

Lastly, v56 is already on ktera, right? Is there ANY POSSIBLE way you'd be able to get a move list early, especially at request for brawler specifically? I hate to be greedy about this but as I mentioned in a previous post, this is game breaking for me, it kills my entire rotation, especially when the two premiere bosses at the moment are Darkan and Imp, two bosses that use a wide swing where I'm right now instead of dpsing, just avoiding, because I'm in the middle of 'do I learn how to do this the new way, or is this just going to make me worse later'?

We have asked for the list, but I'm certain it will need to be translated and checked against our names first. It probably will not be released any sooner than with the patch notes. Sorry.
SageWindu wrote: »
@DYLW5HFXJH
Yup. I've had the same issue for months. Here's another thing: depending on where it is on the hotbar, the "freeze" is notably better or worse. Why that is the case is anyone's guess.

@Halrath
Thank you for the update. I know that we are few in number, but it seems odd how that detail would not be relayed to the rest of us, especially with, you know, a console release being slated for later this year and - now I could be wrong here - I'd hazard a guess that approx. 95% of console users play with a controller of some kind.

That sounded saltier than intended. Thank you for the update all the same, seriously.

You're welcome. I'm sorry it took a while to get back to you.
Catservant wrote: »
YES! Thank you so much for finding time to put them in the dressing room, too!

I stealth added them to the dressing room towards the end of the day yesterday; not sure anyone noticed.
No changes were made to the current event/dungeon highlight rewards.
Thank you everyone for reporting these lag issues to us and for helping us to investigate the ongoing problems. I posted an update to the thread with some information on this week's hotfixes.
I’m sorry it took so long to research this issue. Here’s what we found.

Removing the ability to set skills to camera-facing or character-facing is not a bug. BHS intentionally made the change in v54, but didn’t communicate that with us. They also removed the UI elements in v55, also by design. We have expressed your concerns about this matter and emphasized that loss of functionality was a real problem for our controller-using playerbase.

BHS explained that starting in the next build version (v56), some skills will be camera-facing and others character-facing, but we will not be able to configure them. We will publish a list of these skills when we launch v56.
SirMumu wrote: »
When is it going to release.. thats the only thing im excited for my castanic female.. on this may 5th year of tera.. ~_~

The announcement went up this morning and they are in the Dressing Room, too.
I’m sorry it took so long to research this issue. Here’s what we found.

Removing the ability to set skills to camera-facing or character-facing is not a bug. BHS intentionally made the change in v54, but didn’t communicate that with us. They also removed the UI elements in v55, also by design. We have expressed your concerns about this matter and emphasized that loss of functionality was a real problem for our controller-using playerbase.

BHS explained that starting in the next build version (v56), some skills will be camera-facing and others character-facing, but we will not be able to configure them. We will publish a list of these skills when we launch v56.
vtctma wrote: »
http://tera.enmasse.com/news-page/patch-notes/patch-550303hf2

They were supposed to be hotfixed with patch, yet it's still not enabled. ?????????????????

The Hotfix was added, and the actual process of re-enabling Server Transfers required the Servers to be back Online, so it should be working, but might take another couple of minutes before they all become available again.
Welcome to TERA :)
DYLW5HFXJH wrote: »
The only way people keep spending money on race changes is because EME allows them to constume change. I assure you, if options like mistake items, changing costumes, and moving characters weren't a thing, the only job a GM in ANY game would have is to ban you and say soon (tm).

You might be surprised at the range of things players need support assistance with. Things like account accessibility, technical issues, and player harassment, for instance.
The oldest tickets in our queue right now are from 5/8, and many of those are issues that were resubmitted after the original ticket was closed. We are doing our best to decrease the wait time even further, but it will take time.

Additionally, if you are not happy with the way your ticket was answered, please utilize the customer survey that is sent via email once the ticket is closed. This is the best way to give feedback on your customer support experience.
EpicCookie wrote: »
@Spacecats Is Skyring supposed to only give 3 Anniversary tokens per win? Not 8 like Grid. Send help.

Yes, it's supposed to be 3. Skyring matches go a lot quicker, so we wanted to make sure the loot was still on par with PvE.
LucyFear wrote: »
Dear CM @Spacecats I hope you'll hear my one and only wish in the game. Can you please consider adding the mask like the Alliance Mask or maybe similar that the eyes of the mask are glowing. Please? I know that some players say that it should be legendary and should never come back. I love doing battleground like CS, FWC and CU. But when I started playing the game, year ago.. I was still leveling up and explored the game because I don't have any friends that time. And when I hit lvl 65, Alliance was removed and was hoping that I can somehow get the mask because it's Anniversary of the game. Please consider :( :( I would be veryyyyyyy happy if this is implemented. Thanks

Hmm... I think there's only one version of that mask. I wouldn't want to upset any of the players that earned it. Let me think about ways it could be done properly. Anniversary Tokens might not be the right place.
happier wrote: »
@Spacecats
can you please put kitty-cat whiskers and that wing headband (http://i.imgur.com/w8UV9ck.png) it's been like 2 years since that was released in KTera and EU Tera

Do you happen to know the item name in EU?
DMRT9T4DLY wrote: »
@Spacecats

Can you guys consider adding smart dyads as a possible item for purchase with tokens in the upcoming weeks? Farming them in AB is kinda unreliable with the drop rate and there's currently no way to get them without strongbox jackpot events or KS credits anymore.

We'll definitely consider it. With mostly cosmetic items, the Anniversary Token shop is really meant to award fun items for participating in the game throughout the 5th Anniversary month. IMO a longer term method for earning things like Smart Dyad Niveot Structures and enchanting mats is needed for PvP.

Saying that, I realize that Bonanza boxes were just added to the week 2 shop. The intention there is to give people that aren't interested in costumes or saving tokens something extra to spend them on as they run dungeons. Again, not a long term replacement for good PvP rewards.
Yes, sorry for the delay. The store was changed this morning to week 2 contents. As promised, the week 1 contents that cost 350 or more were carried over into week 2. A couple of them also got price reductions.

  • Valliant Potion 3 Tokens
  • Strong Canephora Potion 5 Tokens
  • Strong Bravery Potion 5 Tokens
  • Enchanting Bonanza Box 14 Tokens
  • HYDRATH-Black Beret (Hair Slot) 90 Tokens
  • Fisherman's Cap (Hair Slot) 115 Tokens
  • Celestial Gold Weapon Skin (Smart Box) 200 Tokens
  • Black Catocaster (Back Slot) 275 Tokens
  • Riding Skill: Ni Hao (Permanent Character Mount) 280 Tokens
  • Riding Skill: Grizzle (Permanent Character Mount) 280 Tokens
  • Riding Skill: Ice (Permanent Character Mount) 280 Tokens
  • Blizzat's Remembrance (Smart Box) 350 Tokens
  • Conjurers Costume Kit (Smart Box) 350 Tokens
  • Flying Skill: Orville (Permanent Character Mount) 350 Tokens
  • Headliner’s Costume Kit (Smart Box) 375 Tokens
  • Formal Wear Costume Box (Smart Box) 450 Tokens
  • Illusionist's Costume Kit (Smart Box, Dyeable) 450 Tokens
  • Ingenue's Costume Kit (Smart Box, Dyeable) 475 Tokens


Also I want to reiterate that we're still exploring additional ways to earn Anniversary Tokens as the month's events roll on. A news post is on the way with some details. You guys can expect to see it later this week.
SKiS0n3.jpg

New patch notes are available for today's update (Tuesday, May 16). You can find them here:
http://tera.enmasse.com/news-page/patch-notes/patch-550303hf1
The quiz hasn't happened yet, but details surrounding it will be given this week in a news post.
What no cannot possibly be the servers fault. Its -your- fault, your internet connection and your PC. Servers are working as intended.
Move to Australia, I heard they have 40 ping, and you wont have none of these problems

Thanks, I was just about to post all this.

:dizzy: :dizzy: :dizzy: :dizzy: :dizzy:


@seraphinush for real though, what happened at 0:50? That's more than just lag. Have you fallen through more than just that once?
We received a second hotfix this morning (in addition to the one deploying tomorrow) that we're currently setting up internally for testing. It is intended to fix the issues surrounding server transfers, so we should be able to re-enable them following its deploy. I can't say for sure when that hotfix will get pushed but we're working to get it out ASAP.
LancerJiva wrote: »
Spacecats wrote: »
Just like the previous dungeon highlight, none of the loot is 100% chance to drop. All the loot listed in the news post is a chance to drop individually.

Not 100%? whats the point of gambling when its an anniversary 1 time event? Should be 100% and everyone in the party gets it.

The Anniversary Tokens are 100% chance to drop. I think a little editing is in necessary so that it's more clear in the news post.
YLGC3JEJ4P wrote: »
Spacecats wrote: »
LesbianVi wrote: »
> @TheCatalyst said:
> I wish good luck to Noesis too.
> Just so that he knows, not all of us are blind to his hard work.

Exactly this, I am truly sad he is leaving, but I understand, BHS and part of the community so disturbing to deal with, there is a reason why we see product managers leave Na Tera, fawking BHS and that part of community.

Bluehole and the TERA community aren't why Noesis decided to move on. There are just other things he wanted to focus on in life. There's more to what he'll be working on next, Noesis just prefers to keep those details private.

Who would believe this?

Hopefully anyone who sees Noesis as a human being with hopes and life aspirations.
Just like the previous dungeon highlight, none of the loot is 100% chance to drop. All the loot listed in the news post is a chance to drop individually.
Just one thread for positive-atmosphere to say a simple goodbye to a staff, regardless of his efforts and results of what he had done, was what this was asked for, but things have derailed so much.

This says it all. I'm going to close this thread because it's just bickering and memes.

To those who wish Noesis well, thanks, I'll pass it on! There's still room to leave a fond farewell for him in the Friday Twitch stream thread but please don't bring the arguments there... you're giving me a freaking hairball :confounded: :confounded: :confounded: :confounded:
https://forums.enmasse.com/tera/discussion/14775/5-12-twitch-stream-anniversary-part-2


PUBG is just a case where Bluehole published their own title. We worked with their team a bit during the launch process, and some of the PUBG crew worked here at the En Masse office, but officially Bluehole is both the publisher and developer. Just as En Masse publishes games that aren't developed by Bluehole (most recently Alliance of Valiant Arms and Kritika), Bluehole also publishes their titles in a variety of ways. We still have a very close relationship.
JasonLucas wrote: »
@Spacecats give one more week for people use their Bellicarium and Killing Spree credits and after that clear everyone credits, then remove all items from merchants except the Bonanza box, set the price to 1k each and add back the credits to battlegrounds. The only thing that you guys will need to bother between the updates is the tier of feedstock. You guys can even bring the power hour back.

Adding/removing something like BG credits is a developer decision made by Bluehole. It's not something we can control as the publisher.
Aetona wrote: »
Xerses wrote: »
Vinyltails wrote: »
they said in stream the console version isn't even in alpha yet...not even PRE alpha yet........so there won't be any more info on it for a long time to come...until like autumn or w/e

According to the trailer, I mean it's totally not official right??? According to the game trailer it says coming 2017, the game is in it's alpha stages. More than likely "they" whoever they are, said it's not in alpha to avoid any rumors or hype. I expect to see news about it during this years E3 with an end of year launch date. I'm not here to speculate or spread false rumors, it's all online, here's proof.

https://www.facebook.com/tera.ps4/

Tera.Alpha_zpsnmgt8bmh.png

Are you sure that's not some fan created Facebook?

That's not an official page. We'll use the verified TERA page for console news & announcements.
The proper way to report someone like this is by sending your screenshots and description to Customer Support via a report ticket. Please don't post this kind of thing in the forums since it leads to witch hunts and unnecessary drama. That still applies even when you think the character is an alt.
They upped brightness/saturation on all of them for reasons I don't know.

My guess is that it is part of the process of turning them into loading screens. I'll look into it, though, and see if there's a way to reduce that effect.
Zoknahal wrote: »
Still waiting on EME to fix the winner entry btw. Elna is from tempest reach, not celestial hills.

I believe that will be fixed after tomorrow's maintenance. I'll triple check though!
LesbianVi wrote: »
> @TheCatalyst said:
> I wish good luck to Noesis too.
> Just so that he knows, not all of us are blind to his hard work.

Exactly this, I am truly sad he is leaving, but I understand, BHS and part of the community so disturbing to deal with, there is a reason why we see product managers leave Na Tera, fawking BHS and that part of community.

Bluehole and the TERA community aren't why Noesis decided to move on. There are just other things he wanted to focus on in life. There's more to what he'll be working on next, Noesis just prefers to keep those details private.
That is correct. EMP is shared between games. The EMP from the Kritika Founders' Packs can be used in Kritika, TERA, AVA, or ZMR.
For those of you who didn't catch today's stream, we said farewell to TERA Product Manager Noesis today. He decided to move on to other adventures and projects in the gaming industry. Internally we've known for a few weeks now and have been very grateful since he decided to stay on for the launch of the Velik's Fate update and 5th Anniversary celebrations (which still have more to come). Obviously there's a lot going on with TERA right now, lots of things to maintain and work on, but Noesis really went above and beyond to make his transition as smooth as he possibly could. We all wish him well here at En Masse and hope he might even stop by for an occasional visit in the future! ;)

Noesis did a lot during his time on the En Masse team, including assistance with the Thanksgiving Black Friday sales (which were basically week 1 for him), the return of Kyra's Potion Shack with new Enchanting prize options, Elite changes and the inclusion of daily EMP, the implementation of Strong Bravery and Canephora potions, the Warrior class leveling event during the revamp, the Wonderholme test server, the release of the Valkyrie and leveling event, the new bone dragon mounts, and of course this month's 5th Anniversary celebrations. He's been invaluable to the En Masse crew and we'll miss him a lot.

We'll give more info regarding who will be acting as lead Product Manager for TERA in Noesis' absence. His shoes won't be easy to fill! If you'd like to respectfully wish Noesis farewell, go ahead and leave your message in this thread.
WitchyGirl wrote: »
LesbianVi wrote: »
WitchyGirl wrote: »
yay, cant wait to see the new armor skins!

we get another anniversary wings this friday weekend login right?

if it goes as planned, yeah.

i just logged in friday but nothing..maybe its during the fed bill reset times?

They should start granting later this evening.
BlackAdder wrote: »
They are untradeable, thats fine. But were they also intended to be character locked and not account based?

They said they'll change the "unbankable" soon™.

Tuesday, May 16 to be precise :)
Sorry, there is no current ETA. We'll keep people informed when they become available again. In fact I think I'll leave the forum message active until they resume, so you can use that as an indicator. An announcement is also being added to the TERA calendar to remind those in-game.
ObLAC9q.jpg

This weekly TERA Twitch stream will be an EARLY ONE! We're airing from 1 p.m. to 2 p.m. PDT.

Continuing our 5th Anniversary celebration month, our stream will be dedicated to highlighting TERA's past and getting to know some of the En Masse staff that spend their days updating the game, writing dialogue, creating graphics, posting news, and performing all the delicious tasks involved with publishing an MMO. Suffice to say our server upkeep team will NOT be making an appearance this week as they have their hands full.

This week's stream will feature TERA Product Manager Noesis and one additional guest. I'll also preview the new armor skins releasing May 18! I'll give you guys a live look at multiple races, genders, and the shield accessory released with the new cosmetics.

See you at 1 p.m. PDT! www.twitch.tv/enmasseentertainment
Volturi wrote: »
@Spacecats uh... it just reset... do you guys even know whats going on right now? D:

It's good that they reset, but that's totally not the time it was supposed to! The product crew is digging to see why it would happen now of all times. I think we may need to adjust the list of times Halrath gave earlier.
Unfortunately we can't reset VGs manually. The times have been changed, but the new reset time is currently 8 a.m. PDT for VG quests, so we'll have to wait until tomorrow for them to reset.
Closing this since it's a duplicate. There are more answers in the stickied thread.

Tokens will be made bankable next Tuesday, items costing 350 tokens or more will be carried over into week 2, and prices have been reduced in the shop. Please move the discussion here: https://forums.enmasse.com/tera/discussion/14661/updated-anniversary-tokens-5-10-17
I've put in a request to have more text added to each item, clarifying which items go with which. Sorry for the confusion in the meantime.
We're in the process of resetting dungeon instance cooldowns now.
Unfortunately there's no way for us to force a VG reset. It looks like we'll have to wait until tomorrow at 8 a.m. PDT.
The old emotes only work with the old maid outfits, and the new emotes only work with the new maid outfits.
We believe this is fixed now. Can you try again and post if the purchase goes through?
Catservant wrote: »
Thank you for reversing the "unbankable" part AND for carrying over high priced items to second week! Fantastic!

No problem! Please help spread the word if anyone mentions it in-game.
Xharz wrote: »
and thank you for dumping the duplicates.... lol, i tried a few times... as you can see im stuborn as a mule

No worries. The spam filter is weirdly sensitive sometimes, and it's kind of confusing when it kicks in (it even caught Denommenator's post a week or two ago, which I didn't think was possible ;D ). Thankfully it does stop a bunch of actual spam.
Xharz wrote: »
Please, at least carry the 350+ token items 2 weeks in the vendor, rather than 1 week, its jus unreasonable to give us 1 week to earn 300+ Tokens, 300 = 150 Medium DGs completed in a week, or 100 Top Tier DGs in a Week. On ONE character

Okay, I'll plan to carry those over to week 2. Everything 350 and over will continue to be in the store for an additional week.
Xharz wrote: »
Spacecats? Hello? why isnt my post here?

Your posts got stuck in the spam filter for some reason. They're visible now and I'll get rid of the duplicates.
The new prices are now in effect for week 1 Anniversary Token shop. A new item has also been added:
  • Valliant Potion: 5 Tokens
  • Strong Canephora Potion: 5 Tokens
  • Strong Bravery Potion: 5 Tokens
  • Federation Supply: Goddess's Blessing: 10 Tokens
  • True Ultimate Elin Elite Box (Loot Box): 25 Tokens
  • Squared Circle Loot Box (Males Only): 30 Tokens
  • Rowdy Rodeo Loot Box (Females Only): 30 Tokens
  • Chromaplasm Weapon Skin Loot Box: 32 Tokens
  • Rogues Half Mantle: 150 Tokens
  • Blizzat's Remembrance (Smart Box): 350 Tokens
  • Formal Wear Costume Box (Smart Box): 450 Tokens
  • Conjurers Costume Kit (Smart Box): 450 Tokens
  • Orville (Permanent Character Mount): 450 Tokens

As for the bankability, I agree it makes sense for them to be banked between characters. That will most likely get changed on Tuesday during maintenance, in time for week 2 store items. If there's a week 1 item you're really gunning for and you think it should be carried over to week 2, I'm open to that feedback given the changes made to the whole system. Things should be more consistent for the rest of the token event.
NPCPak wrote: »
Spacecats wrote: »
[...] it means we'll be able to lower the cost of items in the Anniversary Token store for the remainder of the event.

When will this change become effective?

In the next couple hours. I'll post here with an updated list.
Yes, it's intentional. There's a note added to the Anniversary Token post here:
https://forums.enmasse.com/tera/discussion/14661/updated-anniversary-tokens-5-10-17
Added the following to the top post...

EDIT [5/11/17] - During today's emergency maintenance, Anniversary Tokens were made untradable. This wasn't the purpose of the maintenance, but there was an opportunity to change these before the weekend and we took it. While this change might have mixed reactions, it means we'll be able to lower the cost of items in the Anniversary Token store for the remainder of the event, benefiting those earning them vs buying/selling them. Again, our goal with these tokens is to reward players actively participating in the 5th anniversary celebration. Making these untradable makes rewards more personal now that they can't simply be bought on the trade broker. It also means we'll be able to reward tokens more generously in some areas like special in-game events.
Hi everyone,

After the v55’s deployment, several changes affected reset times in the game, causing them not to reset when players expected. We apologize for the confusion and to that end, here are the times things will reset effective immediately.

Guild Quest Dailys will reset at 5 a.m. PST, 6 a.m. PDT
Guild Quest contribution points will reset at Midnight PST, 1 a.m. PDT

Battlefield Rankings will reset at 4 a.m. PST, 5 a.m. PDT

Daily Quests and Reputation Quests will reset at 7 a.m. PST, 8 a.m. PDT

Dungeons and Battlegrounds will reset at 5 a.m. PST, 6 a.m. PDT

The Elite Hot Bar will reset at Midnight PST, 1 a.m. PDT
Yes, a support ticket is the best (and only) thing to do in this situation. It will let us start an investigation. Sorry to hear that you ran into harassment like this. We take issues like this very seriously. Please make sure you include as much info as possible in your ticket, including screenshots or videos you may have of the harassment.

Just to be clear, please avoid posting any info about it on the forums as we don't want to inadvertently start a witch hunt. It's one of the big reasons player callouts are against the forum rules.
DYLW5HFXJH wrote: »
And for reals, closing threads like this is like cutting the head off a hydra. Once you respond, you validate these players. Players should not be expected to dig through a bunch of closed threads to find one open one with maybe a response from EME. The complaint threads go away on their own once a problem is fixed. It's hard to say that this amount of moderation isn't near dictatorship. I understand you have a right and will to censor or clean your forums, it's still salt in the wound to a random player. We've had complaint thread spam before you, and if this game lasts that long, will be after you. The reason you're getting as much pushback as you are is because you're fighting us.

Please refer to stickied posts and forum announcements when it comes to official communication. There is also a comment tracker that you can find in the news & announcements section if you're specifically looking for En Masse responses.

Creating multiple threads splits up the conversation and makes responding harder. We close duplicates to keep the forums tidy and the conversation focused. Hydras aren't just deadly, they're really hard to talk to. :p
Tsunakai wrote: »
Right now everyone can only assume they are just either ignoring what's going on, or completely unaware, either is entirely unprofessional.

There have been multiple posts and replies about the instability. Please see the ones pinned at the top of the forums, and avoid creating duplicate threads as it actually makes En Masse responses even harder for people to find and read.
Tsunakai wrote: »
Solli95 wrote: »
as compensation id like a server that dont lg every minute for 10 mins straight.


Spacecats wrote: »
We'd like to deal with the instability before we think about any compensation. Anything we do would also risk getting interrupted by the issues that are happening. Fixing the problem is our top priority at the moment.

No need for discussion, as majority of the playerbase would like this as compensation.

A stable play environment isn't compensation. It's what we already feel we owe you guys as players. We're in an unfortunate spot right now where that needs fixing. Once things are back to normal we'll post an announcement on actual compensation that fits.
DYLW5HFXJH wrote: »
You've been saying its your top priority since before the patch hit on FIHM day. You say that it's hard for you to change servers. Yes. Running a game is hard, running any multi-national million dollar corporation is hard. If you can't do it, let someone else. The level of incompetence time and time again is just way too much to put up with anymore. It's a sad day when people have to spam the old CM to come back just for an inkling of hope. It's been YEARS. Things aren't getting better, they're getting worse, and it shows when TERA was basically the only game hosted by EME, and they've since branched out, because they know.

Server stability is a constant upkeep. We have a team at En Masse dedicated to monitoring and ensuring the health of TERA servers. Community Managers are not on that team, so even the best CM on the planet won't be able to affect server stability on any level. Please don't feel like you have to spam anyone. The people who need to know that there is lag are already working hard to fix the situation.

In a case like this, we believe there were server issues introduced with Tuesday's update. There is a hotfix planned for tomorrow (5/11) morning that may alleviate some of this, but our Operations crew will continue to monitor closely as we believe there are multiple technical culprits at work at the moment, not just a single issue.
We'd like to deal with the instability before we think about any compensation. Anything we do would also risk getting interrupted by the issues that are happening. Fixing the problem is our top priority at the moment.
Edited my top post to include Gridiron BG Jackpot. The reward has been increased from 5 tokens to 8 per win. It seemed right to boost the PvP rewards since PvE had been increased.
Fixed. Thanks.
As you wish.
Ayi wrote: »
I queued Gridiron for around 2 hours, opened enough boxes to realize that the PVP community is worse off with boxes than credits. Hopefully EME will be able to adjust loot box rewards in the future. As it stands now, PVP may become even more dead than last patch.

Would you mind posting what you got? I'd be curious to see the loot if you haven't already used it.
We will look into the possibility of people abusing 3rd party programs to cheat in BGs, but please remember that the best way to report suspicious activity like this is through a Customer Support ticket so that it can be properly investigated by our staff. Include any player names, information, screenshots, or videos you might have in that conversation.

Don't post them here in the forums. It will only start a witch hunt.
There was a thread about this that got necro'd recently. Unfortunately we can't use these costumes because they're licensed specifically for another region. Sorry to say.
Hi all,

Thanks to player feedback both in-game and here in the forums, we've decided to make the Anniversary Token event a bit more generous. A lot of people felt they had zero chance at getting the reward they wanted from the Anniversary Token shop, and we definitely want to reward active players with this celebration event. As of this post, the following rewards are in place. You can also see this in the in-game calendar announcements (now accessed through System Settings):

100% chance to drop 3 tokens (rolled loot, shared between players) for the following dungeons:
  • Kalivan’s Challenge
  • The Abscess

100% chance to drop 2 tokens (Per person) for the following dungeons:
  • Velik’s Hold
  • Demokron Factory
  • Kalivan’s Dreadnaught
  • Bathysmal Rise

100% chance to drop 3 tokens (Per person) for the following dungeons:
  • Velik’s Hold (Hard)
  • Velik’s Sanctuary
  • Timescape

Changed the highlighted dungeon, Demokron Factory (Hard), to a guaranteed 4 tokens per person (was 3).


Gridiron Battleground still awards 5 Anniversary Tokens for every victory.

We'll continue to monitor the rewards players are getting from this event along with your feedback. Remember that the contents of the Anniversary Token shop will change every Tuesday along with the highlighted dungeon and Battleground, so if you see an item you want in the store, don't count on it sticking around after next Tuesday. Happy hunting!
Have you tried closing and restarting the TERA launcher?
sraz wrote: »
Pondering this really makes me think there is some sort of back end process or cross server operation that gets hung up waiting on something and just causes delays in game, which would be indeed hard to isolate since logging would not report any issues since the operation does eventually go through, however players actually see a 1-4 second delay in game which we generalize to "LAG." Obviously narrowing this down would actually require ongoing resource monitoring to match up with player reports. However since the lag rarely lasts more than a few seconds, without precise time codes it's really hard to match player reports up with actual server processes.

We have been looking at those possibilities as well. We've adjusted daily back up times and have been monitoring event logs on all the servers to see if there is a process running at particular times that could contribute to lag.

Montblanck wrote: »
FYI - the Vanguards daily (which should have resetted around 4 hours ago) have not reset as well.

I'm getting confirmation on this (and an updated chart of the times, if I can), but it looks like the daily times have unexpectedly changed for VG resets.
Tenshi1 wrote: »
@Spacecats @Halrath any answers?

I'd love to finally be able to pvp with my valk (And be decent with her)

I spoke with BHS about this issue, but there are no answers as of yet. They're looking into it. As soon as we have something concrete, I'll update you. Sorry.
ElinUsagi wrote: »
Ponilover wrote: »
Robertina wrote: »
No more SES/Spellbind from PvP is a pretty big deal, as that was the main source outside of events and BAMs.
How we can get now Semi and spells?

Cash shop obv. Or mindless grind on IoD.

In KTera you need farm them at IoD/Dungeons or buy lootboxes that gives them, reason for what koreans grind jewellery rather than spend gold on ses.

NA has a little more emphasis on PvP than other regions, which is why the Bonanzas were created in the first place. Whether it's through a future jackpot or other means, the TERA crew will work to reward PvPers with useful mats.
Thanks for making sure we are aware.

A response was provided in this thread on pages 5 and 6.

https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest
Resetting dungeon cooldowns now that servers are back up.

The product team is still looking into why some things are not resetting as usual. It's something Bluehole will have to advise us on because it appears to be a server-side issue introduced with the latest update. Hopefully we have an answer soon.
@xChiharaMinori - Good Morning. Apparently we posted at the exact same time. ;)
Server is back tho it has not reset cooldowns. I mean daily cds. Not asking for compensation or so. Just the daily cds pls

I believe that was originally reported last night, and our Production Team is looking into it. I believe the reset times were changed unintentionally, and hopefully they can be readjusted back to the normal times.
Yes. We had feedback that the mats weren't as desirable as the tokens and we wanted to put more of those out, so we switched them for Gridiron.
Thread closed at the request of the poster.
Jinsoyun wrote: »
This server isn't up yet !
Wake it the f up !!!
;p

All Servers should be up now, so if you're still unable to access, you can feel free to either make a Support Ticket, or PM me with a screenshot of where you're getting stuck.
It looks like each Server is coming back Online, one-by-one right now.
To address the overall issue, all Servers are being restarted.
I was able to go through each thread and read all the comments.

No Bans were issues, but multiple duplicate Forum Threads were closed, each directing to the Thread that I had been responding to, making it easier for players to see that the login issue was being addressed.

Feel free to check my comments in this Thread :
https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest
HPRFCJWTW6 wrote: »
As an update, it does appear they have identified the cause, and are starting work to correct it.

Anyway you could let us in on this cause?

I wouldn't be able to provide the exact specifics, but it is my understanding that there was something that had caused our Account Login System to stop working, which essentially prevented any player who wasn't already logged in from being able to access, and any player that may have crashed would not have been able to log back in.
Feel free to check the response placed into this Thread : https://forums.enmasse.com/tera/discussion/14626/wake-up-your-servers-are-down-c#latest
As an update, it does appear they have identified the cause, and are starting work to correct it.
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