TERA Online dev tracker
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The Summer Festival will start at 1 pm PDT, as stated on the promo page.

See y'all then!
We didn't make any adjustments to the Claret and Medallion token shops as they were delivered to us except for the addition of the Summer Festival Loot Box.

We just checked their contents and they contain only Slaughter gear and Gate/Vain accessories.

Were SES in the shops in previous years? It's possible these shop's contents were changed...
Thanks for the heads up. We're aware and working on a fix.
Something is stirring in the waves off Castanica, with an insatiable hunger...for a good time!

TERA’s Summer Festival event is back, with the traditional Castanica Beach Bash, the Festival of the Sun in Balder’s Refuge, and a brand-new line of swimwear for 2017.

THRILL! at the splash cannon and watermelon-bashing mini-games on the beach!

MARVEL! at the tarnished grandeur of the temple at Balder’s Refuge!

GASP! at the daring new bronze bikinis and lifeguard trunks in the TERA Store!

DARE! to complete the event quests and daily quests laid out before you!

TERA’s Summer Festival opens Thursday, July 13, and continues until Tuesday, August 1. Miss it at your own peril...
Must be a mistake, LOL EME!
Does it seem warmer where they're spawning? It could be the server temperature and atmospheric controls acting up.
This is done.
That is weird. We're looking into it. Not sure what's going on.
Only warning. Stay on topic and stop calling each other out.
Solheim wrote: »
Any word on if this is going to be addressed during maint tomorrow?
Nothing said in patch notes, but not sure if anything would be said there.

Fair question. It probably wouldn't be addressed there because that service is unrelated to the individual builds. That said, no, server transfers remain disabled for the forseeable future.
Mod edit - Removed political reference from title.
Mod edit - Removed political reference from title.
I found some errors @Spacecats :
"We changed two of Harrowhold’s achievements:
“Fire in the Hold”—Received Flame effect 50 times from Vergos in Harrowhold.
“Dust in the Wind”—Received Flame effect 50 times from Vergos in Harrowhold."

I assume the second one should be "Received Dust effect..."


"Vergos’s Bone, Vergos’s Horn, Vergos’s Scale, and Vergos’s Fang can be used to convert Deathwrack gear into a Oblit."
Shouldn't it rather be "into Oblit" or "into Oblit gear"?

"Brawler
The skill Growing Fury now increases the brawler’s Power by 45 (rather than 30). It also increases the Crit Factor to 50 (rather than 30), and MP consumption is now 250 (instead of 300)."

It reduces Fury consumption not MP consumption.


I wonder if we'll get correct Patch notes from EME one day. :no_mouth:

Thanks ToastandCheese, I'll pass those on to the product team to improve the notes.
tera_site_postthumb.jpg

Patch notes are up for the 7/11/2017 update: Dragonsire's Revenge!

This update will feature the return of Harrowhold (now a 20-person raid), Akeron's Inferno (Hard), and Bathysmal Rise (Hard). It will also feature new dual-stat armor, allowing players to customize their gear based on different combat situations!

The notes are here: http://tera.enmasse.com/news-page/patch-notes/patch-570302en3

The Dragonsire's Revenge page is here: http://tera.enmasse.com/game-guide/dragonsires-revenge
If you think someone is cheating, report them with a CS ticket. Attach any screenshots, videos, or any information you can possibly provide so that the player can be investigated. If they're using 3rd party software to exploit the game, they'll be dealt with by our support staff.

Posting about it in the forums unfortunately doesn't accomplish much aside from starting witch hunts.
Lethalwolf wrote: »
the main problem that i face is that since the event of the lower mats for awakening enchanting, i noticed that the succes on enchanting has gone lower and lower

The success rate hasn't been changed. Sorry to say it looks like you've just run into an unlucky streak.
Haggard86 wrote: »
didn't they have problems, like a group could set off a lot of them and crash people?

Yeah. Unfortunately :/
There's been some concern both here and in Discord that etching boxes and Vergos's Chests don't drop in the new HH.

Phases 1-3 have Superior Etching Boxes (etching IV). Phase 3 drops Vergos's Silver Chest. Phase 4 drops Vergos's Gold Chest. These are different boxes from the original Harrowhold. There are no more Copper Chests.

There is a video link if you view it through the web store.
ElinUsagi wrote: »
Spacecats wrote: »
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.

Maybe I won't be answered but, Would you mind to tell us where do you get these feedback? From forums? From Reedit? From Twitter? From tickets support? From PM? From threatening letters delivered with a suspicious package to your office? :3

Ah... all of the above, I guess? We haven't gotten a suspicious package in a while :pleased:

Player Council does collect feedback for us, it's just not considered their primary role. We chat with them privately and sometimes ask them for insight on things when we're planning an event, so naturally they give advice that they've heard from around the community. It's why we picked knowledgeable players from different walks of TERA life. Mostly, though, we look at these forums, /r/TERAOnline, the public Player Council discord, private messages, and even in-game chat.
LesbianVi wrote: »
TWMagimay wrote: »
LesbianVi wrote: »
TWMagimay wrote: »
Zoknahal wrote: »
TWMagimay wrote: »
LesbianVi wrote: »
If you are removing some stuff from my pockets, you better put something else there instead or else >:)

Let's just say, I think summer festival tokens will be in higher demand during this year's event than in previous years...

Why do I have a really very bad feeling about this? Oh, I know! Because just recently a GM was talking about VM9 mat event in July.

Another influx of materials for Deathwrack equipment would hurt more than would be beneficial. If i am not mistaken, it was @Halrath who said something about it, and it was him who changed the rewards from the TS Dungeon Highlight to avoid an oversupply of VM9 materials.

Giving feedstock and other enchanting materials would be fine, depending on the amounts, but giving more VM9 materials is a no go to my opinion and to the opinion of most.

Well, whoever it was(and, yes,I could check but I'm lazy) said it in the July BG topic. He couldn't have been talking about the TS event as that happened in June. Whether they changed their mind on the VM9 mat event or not is still up in the air. I'm also not sure how much value enchanting mats would still have after this event. I'm just having these really bad flashbacks from the anniversary event and how they hyped it for weeks just to then release pure absurdity. I shiver every time a GM says "rewards be awesome".....

we had like 5 days of double drop, maybe that was the plan. can you not jump to conclusions?

No, sorry, I like jumping to conclusions. Find it way more useful in general than putting on my cheer-leading uniform and waving my pompoms at any EmE staff member that passes by.

and you think you are being useful ?! Look at my Avatar and think carefully about what you gonna say next.

Anyway, items are being removed. Fun stuff will happen. Derailed topic is closed.
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.
LesbianVi wrote: »
That is 3 AM for meh, if you got some strippers and nakid Popori, I might get up and watch. :p

PS: good to have you back cats

That's a stream for another day ;D
Both Claret and Temple Medallions can be exchanged for something good.
UuJiPaX.jpg

I'm back! The time of floatey astronaut cats is over (for now), and the real space cat has returned.

We had two excellent love-themed contests over the last couple weeks. The first one was a Love Story contest, and the second was a Wedding Screenshot contest. I'll show off the winners of both contests on the air today!

Come hang out from 3 to 4 p.m. PDT: https://www.twitch.tv/enmasseentertainment
LesbianVi wrote: »
If you are removing some stuff from my pockets, you better put something else there instead or else >:)

Let's just say, I think summer festival tokens will be in higher demand during this year's event than in previous years...
Yamazuki wrote: »
Something generally not understood is the purpose of the Player Council isn't to really to just forward feedback. Either member that volunteer to do so could help with organizing community events and the like and have requests for rewards brought to Spacecats and a proper way rather than having a bunch of people spam him and get no attention. Other things that are done are other forms of organization such as bug reports (which unfortunately I fell behind on due to being very sick), reporting issues that are prevents players from playing that can't be detected, such as Dreamstorm needing to be disabled, and a few other things.

Although the focus being mostly on feedback and needing to "fix" things is due to failure on multiple fronts. It was never really explained as a focus point, and neither of us really openly showed us doing much of anything beyond event and game feedback. The other issue is we don't really have roles and are 'general purpose' with only our experiences and who we associate with being our specifics. Generally, misunderstandings all around.

Hopefully with additional members it can improve, as there's not many of us due to most of the firs group being largely inactive since the beginning.

I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread). Gathering player feedback and sending it to us is fine, and we do appreciate getting a heads up on a lot of stuff from council members, but we already have these forums, chat channels, and a half dozen other places to get feedback.

A lot of responses to the "Why are you interested in joining the council?" question (which to me was one of the most important questions) boiled down to "I'm an experienced player and I have the best ideas for how to improve TERA." Which, aside from not really telling us much about yourself, is also the wrong way to approach the idea of the council. If you have great ideas for TERA and all your fellow guildies or whatever agree with you, but you haven't posted it in the forum or presented it to EME in any way, why would becoming a Player Council member suddenly change things? Just tell us your ideas already!

Everybody who plays TERA has ideas on how to improve it. Player Council members are just volunteers. They aren't pair for, responsible for, or have any way of implementing actual game client or server changes, bug fixes, new features, or anything like that. Even we at En Masse ultimately need Bluehole to make those kinds of changes. That's why Player Council is more about promoting community excellence / cool player activity, and less about addressing game issues.
StarSprite wrote: »
Counterpoint is already on the player council. He just doesn't use the icon.

He's the rebel of the group.
TERA Community,

I wanted to give you some advance warning that we will be removing the following items from player inventories during maintenance this Tuesday:

Temple Medallion
Claret Medallion
Apprentice’s Catalyst Box
Student’s Catalyst Box
Journeyman’s Catalyst Box
Adept’s Catalyst Box
Mixologist’s Catlayst Box
Potionmaster’s Catalyst Box

The catalyst boxes were intended to be removed following the latest iteration of the potion shack event but were not.

The summer festival tokens are being removed ahead of this event’s forthcoming return. The removal of the tokens was necessary given the event’s revised reward structure. I think you’ll be happy with the changes we’ve made for this year’s event.
UsagiFF wrote: »
Right now Q times for 7 man raids takes several minutes, Will 10 man raids take longer?

only you need 10 more friend, <3

(Finds 10 friends to run the raid then realizes he's the 11th person and is left behind.)
For an event of this nature, I think it's reasonable for us to provide more notice upfront (2-3 days as people have said). Thanks for the feedback! In the future, we may extend this to discount promotions in general. The truth is though, there will always be players who enchanted or purchased some time shortly prior to the announcement.

For events like strongbox jackpots, we announce the day before quite intentionally for a variety of reasons (eg. require a maintenance/testing, business reasons, etc.)
LilMsQTay wrote: »
I agree with Zoknahal.
Newton be gone! Relativity and gravity, pft it's replaced with jiggly and pretty! Every thing should sparkle and fly!! Long live fantasy \♡/

Now, when are those swimsuits n scuba gear going to be on sale, I got some merman hunting to do.

Soon™
Yes. Sorry my vacation (and preparation for it) kinda got in the way. It felt wrong to announce the new members right before flying out of the country.

I'll be sending out e-mails to selected people this week to confirm that they're still interested and willing, then next week we'll all learn who the newly added Player Council members are.
xiophie wrote: »
When do we find out the winners? ^-^

Tomorrow! I'll show them off on the Twitch stream. :)

But, whats the diference between Ktera's loot https://www.essentialmana.com/harrowhold-20/ And our loot?. Bc it seems like u just wrote every posible loot that u can get that didnt appear on the patchnotes, instead of actually changing the loot table.
Minilee wrote: »
Will the oblit essence be bankable like behemot essence... or are you gonna stick to what ktera did?

( i vote for bankable plz <3 )

Our loot is the same as K-TERA, we did not make any adjustments.
The loot rewards listed on the update page were a bit...lacking upon initial release. They've been updated: http://tera.enmasse.com/game-guide/dragonsires-revenge
Timescape and Demokron Factory (Hard) are going away on July 11. BRHM and AIHM will replace them on the 4-star dungeon list.
TacioNobre wrote: »
It's been a year or more that I do not enter my account, and I forgot my e-mail. If I give the name of my character, can you tell which e-mail it is linked to?

You'll want to submit a Support Ticket for this, and yeah, if you provide a Character's Name and Server, and we can locate the Account and have you verify additional information about that Account, we can assist with the recovery of that Account.
We're going to flesh out the rewards from HH on that page a bit; they should be up shortly. I'll post back when they're up.
The full patch notes will go up next week.
If you’re looking to boost your performance, there’s no better time than this weekend to pile on the pluses!

Starting Friday, July 7 at 10 a.m. PDT, and running until maintenance on Tuesday, July 11, all Awakening and Awakened enchanting costs are reduced by 25 percent! So gather up your eligible gear and get ready to rule the battlefield!
i'm glad we got a release date , but my other questions are still unanswered and the patch is really soon :<

I think the only question the update page doesn't answer is about the lag? Unfortunately that's an ongoing problem Denommenator addressed here.
The dungeons are ilevel 423. Loot-wise they're on par with the current 4-star dungeons.
The possible loot for Harrowhold incorrectly omitted Deathwrack. This has been corrected on the page, thanks for pointing it out!

Now some more for you.
_8cfd98eca7a19cb79986b646ddbcd980-png.jpg

Forest jewlery hasn't been in game for...gosh...nearing years?..

This one will require a bit more digging into as it is on our list of loot for the dungeon. Perhaps the loot tables we received were not properly updated...

We'll look into it and report back.
The possible loot for Harrowhold incorrectly omitted Deathwrack. This has been corrected on the page, thanks for pointing it out!
So, yeah, apparently that was posted yesterday: http://tera.enmasse.com/news/posts/the-dragonsire-is-coming-for-revenge

Actually, I staged the post yesterday, but forgot to flip the date when I published it a few minutes ago. Really, it came out today. You didn't miss any news post.
TERA’s latest update, “Dragonsire’s Revenge,” goes live on Tuesday, July 11, bringing with it new gear set options and updates for a few dungeons.

Check out all the details on the Dragonsire’s Revenge promo page...then mark your calendar.
It's true there's no maintenance this week. It's an odd one due to the 4th of July holiday.
now that you are back @spacecats, hopefully we will gets posts again for the Friday streams with the link in it and the brief description. we didn't have it while you were out...no posts or anything.

Of course! I've got fun stuff planned this Friday. Please remember to stay on topic, though. We can talk about the stream later ;D
I don't think the scroll does much good where brand new players are concerned. Say you're just starting out in TERA and you know someone that has a 65. Using a scroll to catch up with them means you won't have any experience with the game before jumping into high end dungeons. You'd be setting yourself up for a miserable time (not to mention the people you pair with in instance matching). I realize the level 1 to 60 experience isn't the same as it used to be in TERA but it still serves a purpose.

Economy-wise, if the scroll is in demand and you're willing to pay gold to get one from the broker, I'm not sure why you'd consider it overpriced unless you just don't want to spend what it's worth to other people.
The topic is swimsuits, not physics. Let's drop personal attacks and focus on the topic or move on to another one, please.
kknaex wrote: »
LesbianVi wrote: »
Spacecats wrote: »
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.

Hey @Spacecats welcome back :waving:

If I remembered correctly, spacecat gave himself a +15 belt before xD.

Hah, yeah you remember that correctly ;D

I give myself stuff all the time, but only on my GM account I use for streams and special events. My personal account has to earn stuff the proper way.
LesbianVi wrote: »
Spacecats wrote: »
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.

Hey @Spacecats welcome back :waving:

Thank you! Good to be back :D
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.
Badges of Loyalty and Lakan's Scales are not only in the loot tables--the same percentage even--but at a higher rate than June. They are, however, still rare items.
Unless I hear differently tomorrow morning, I'm going to assume that there won't be any Maintenance this week.
I would recommend Tichondrius if you're into PvP, or Dalaran if you're more the PvE sort.

I see what you did there.
There are no increased entries. What I meant was I reset the entries that had already been used. That's all.
Keep it civil, please.
Emem1201 wrote: »
@Halrath What about our increased entries? :cry:

I reset those as well.
The event was restarted and should work fine now. We also reset the dungeon entries and will extend the event until 12:00 PM PDT on 7/5. Sorry for the trouble, folks.
That seems to be part of the bug. I reset the dungeons on all the servers. Apologize for the headaches.
Just reset the dungeons and the event. Will extend it until 12pm on 7/5.

Let me know if this isn't working now.
We're going to turn the event off, reset it, and then reset the entries. Stand by.
I restarted the event on Ghillieglade. That should work from now on.

Pit of Petrax is not included because it is not a typical dungeon. I will update the news post, though. I should have thought of that when I wrote it. I'm sorry about the confusion.
It is set on every server same as the other dungeons. The event did just start a few minutes ago.
That's crazy wonky. I did add it last night. I'll check it. Stand by to stand by.
The talismans have been removed from July's BG jackpots to allow us to use a new event as a means of distributing them. This change is by no means permanent, but it is is a part of our plan for this month. We will evaluate things at the end of July and that will inform our plans for August.
There are multiple threads on this topic. We do not need another.
@CobaltDragon I opened a support ticket a few days ago regarding brokered purchases that could not be claimed due to some sort of bug. I can no longer see the ticket and for some reason I can see all my old closed tickets that I didn't see there yesterday.

Is it possible that the Support Ticket was opened while logged into an alternate Account ? Definitely not.
Beyond that, I can really only assume that the Support Ticket did not get submitted when you finished writing it (for whatever reason), and now at this point, you would need to retype it. :(
I checked on the status of the ticket everyday since I opened it, and today I noticed the change. For some reason, I can now see all my old tickets (dating all the way back to 2013) that were supposed to be deleted. I didn't see any of these old tickets until today.

Again, I maybe wrong with this, but what you're describing really does sound like you had been logged into a different Account, thus why all prior Tickets weren't available or being displayed...
If the Ticket was successfully submitted, then it's still on that Account, and not on the Account you're currently logged in with.
By logging out of that Account, and then logging into this Account, it now suddenly shows all prior Tickets you had made, and appears as if the newly submitted Ticket just disappeared.
@CobaltDragon I opened a support ticket a few days ago regarding brokered purchases that could not be claimed due to some sort of bug. I can no longer see the ticket and for some reason I can see all my old closed tickets that I didn't see there yesterday.

Is it possible that the Support Ticket was opened while logged into an alternate Account ?
Beyond that, I can really only assume that the Support Ticket did not get submitted when you finished writing it (for whatever reason), and now at this point, you would need to retype it. :(
I went to the MAT for you folks. I arm-wrestled Denommenator three times (and only cheated twice) and persuaded him that Ghillieglade is okay for the event, too.

Have fun storming the glade.
Tickets are based on the date and time of the original submission, and you won't lose your "spot in line" if you decide to go and update the Ticket with an additional Link or adding a few more sentences of information.

As of right now, we're getting just under 8 days wait time on newly submitted Tickets, so most likely, if your ticket is a week and a half, it's probably already assigned and is being reviewed as I type this.

We'll continue to get that wait time down further, with the goal being 0-24 hour wait time on new Tickets.
Summer is in full swing and we’re sending you into the dungeons as we prepare for Independence Day!

Starting at 10 a.m. PDT on Friday, June 30 and ending on Wednesday, July 5 at 10 a.m. PDT, you’ll get twice the usual drops in each and every TERA dungeon (except Ghillieglade).

In addition, from 10 a.m. PDT on July 4 until Wednesday, July 5 at 10 a.m. PDT, we’ve got blue boxes full of fireworks for everyone to celebrate with.

So hit those dungeons, light off some fireworks, and enjoy the long weekend!
ElinUsagi wrote: »
Trigg wrote: »
I am surprised there isn't even a preview of male high elf there lol.

Males high elves new swimsuit will be body naked.

Boy, someone is DREAMING...
Partyblast wrote: »
Hrm, I'm not entirely sure what's happening but I appear to still be having this problem. I usually log on around 7-8pm EDT and claim my elite boxes, yet it seems that the elite bar only resets every other day for me. Today I was able to log on briefly around 8am EDT and the bar wasn't reset at all even though the change made reset at 4am EDT.

Ah well at least the item claim boxes are still coming through.

We're still monitoring and testing this situation.
LancerJiva wrote: »
So the lootbox ones do have the rainbow effect?

Only the Loot Box Red version "Angora Air" and the Red version's direct purchase "Mopsy" have the Rainbow Effect.
I was able to confirm that the 2495 EMP Mopsy does have the Rainbow Effect when you dash, even though it's not mentioned.
https://store.enmasse.com/tera/item/mopsycharactermount/mopsy-permanent-character-mount
LancerJiva wrote: »
They're in the dressing room atm, does that mean we'll get them this thursday? @Halrath

Maaaaybe... ;)
voidy wrote: »
It spawns there periodically.

Does anyone know why this happens?

Also holy cow EME could you please beg BHS to bring campfires back as a cosmetic thing? So many people miss them.

Sure thing.
My apologies. Lakan's Scale was a typo. It was always Lakan's Barrier and I corrected the news post.
Here's the calendar for the July Battleground Jackpots.
Tewii wrote: »
Gameforge just announced their Harrowhold release date as July 4th, or rather "the first week of July" which we can easily assume that will be July 4th.

This is not good, not good whatsoever. A week is not enough time to rally the troops and get everyone up to speed and be able to figure out who all is going to be able to come to raid on the day we set. Harrowhold is not just another dungeon, it is a dungeon that requires the most coordination out of anything that has ever been in the game. It is not something you can just lazily announce a few days beforehand, that is how you will make the community mad.

As someone who will be leading over 140 people and managing each individual raid, please announce the release date as soon as humanly possible. The very real problem is that people need to sort out real life things before Harrowhold, people need to figure out what's going on that day, and people need to make sure they do not make plans for the day of release. Some people may even need to call off work. Now if they make plans on the day of release, or people who are unable to call off work unless it's a week in advance, they get screwed.

So please En Masse, be considerate of the people who live normal lives outside of TERA, let us be able to accurately plan our day one raids, and give us better timing of when this patch will come out.

Thank you.

We're targeting the 2nd week of July for the release of v57, which includes the return of Harrowhold. Nothing is etched in stone yet, but that's our plan. I hope this helps you schedule things with your raidmates.
The timing for our regular weekly server maintenance has been adjusted permanently to run from 8 to 10 a.m. Pacific.

During extended an maintenance or a maintenance during which we're deploying a build, we may start the maintenance earlier (likely 7 a.m. Pacific) in order to get back up earlier in the day.

All maintenance times will be announced on our website, the forums, our social media pages, the game launcher, and in-game.
66ECX7NAN7 wrote: »
They'll probably just reset dungeon entries for the day, lolz

We have reset instances on all servers.
Mawile wrote: »
Yea I'm usually one to white knight but these outages are becoming a lot more frequent. :o
PS. I sure would appreciate an appearance change voucher like they did in KTera for outages~! ;)
I want to point out that asking for appearance changer for today's issue is unreasonable. Don't get me wrong-- I'd like to have it as well, but I'll explain why.

I appreciate your post and I'd like to elaborate on it a bit.

Issuing an appearance change voucher as compensation in the event of server crashes isn't exactly appropriate for a few reasons:

1) An appearance change voucher as compensation isn't appropriate relative to the nature of the outage. Compensation, in general, should correspond directly with the affected system or service.
2) The level of support we provide surrounding certain account service items like race and appearance change vouchers is different from other regions. To grant a large number of these items at one time would inundate our customer support team further with what are very time-consuming requests.
3) It sets a precedent. I know server outages have been frequent as of late so the call for compensation is warranted but we also can't reinforce the expectation that downtime will result in compensation equivalent to a certain value every single time.
There is nothing that will compensate better than having any form of long-term stability.
Margarethe wrote: »
Could give a couple of days of free elite status.
After all, that's all we're losing. Aside from our time and patience.

Agreed. We are currently investigating the cause of the crashes this morning and we may consider some form of compensation once the entirety of the outage is better understood. Preparing and issuing compensation takes some time to plan and execute too.
Is this still occuring? Is it that the your instances need to be reset or you cannot enter the dungeon at all?
You will probably need to log all the way out of the game, close the launcher, and log back in again. Then they should appear in your Item Claim.
Enjoy your weekend!
Fleett wrote: »
@Halrath
Does everyone in the picture get the prize?

The prize would go to whomever submitted it. Profit sharing schemes should be arranged prior to submission! ;)
I'm sorry to hear about this issue. I spoke to Cobaltdragon about this and to resolve it, you will need to submit a ticket to CS.
It’s the Summer of Love in TERA and to celebrate, we have another contest for our community! The new wedding outfits are available and we want to see your perfect wedding.

Gather your friends, dress them up in gorgeous wedding outfits, and we’ll pick the best images! Images must show a wedding party of five or more. We’re accepting entries at fanart@enmasse.com through Thursday, June 29 at 11:59 p.m. PDT.

The top winner will receive 5,000 EMP and two runners-up will each get 2,500 EMP.

Standard En Masse contest rules apply.

Winners will be announced in a news post, and may be posted to the TERA website or shown in our weekly Twitch stream.

So send us your screenshots and leave us in “Awwww!”
berrymilk wrote: »
@Zoknahal xD I meant the dresses for buy I seen the entries winners

Those are on sale in the store!
Halrath wrote: »
As I mentioned earlier this week, we're planning one for this summer, but NOT SOON™

@Halrath can you please check your inbox i send you guys a private message since yesterday (you and spacecats) i can't make a post in the Guild forum part, please help me.

Looks like your Post was getting caught up in a Spam Filter, possibly due to excessive editing, or too many Threads / Posts made within a short time frame.
As many of noticed, we've adjusted the rewards once more. We feel we've hit a middle-ground in response to player feedback (badges vs. banners, etc.)

No further adjustments will be made to this event.
As I mentioned earlier this week, we're planning one for this summer, but NOT SOON™
Closing this Thread to avoid misinformation.
You're showing a link to an article written in 2015.
Sorry for the late response to this thread. I'll go ahead and remove the VM mats from the event. I'll probably put something else in there for now. I'll make sure we ease off the influx of materials for awhile, too.
Cathelina wrote: »
Yay! We are really happy! One thing though, Nynke is my real life name, I'm actually Kathelina on Tempest Reach :pleased:

Fixed this in the news post as well.

Thanks everyone for your submissions! There were a TON of great ones and they were all really touching to read. They warmed even my cold heart.
Cathelina wrote: »
Yay! We are really happy! One thing though, Nynke is my real life name, I'm actually Kathelina on Tempest Reach :pleased:

Updated! Sorry for the mixup - read that wrong in your guys' story.
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