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It is likely related to the server select issues. The operations team is looking into it right now.
We're checking on this issue. It appears to be intermittent, but we're talking with the operations team to see where the disconnect is.
Thank you for mentioning this.

I've gone ahead and let the appropriate team know, and they should begin the process of bringing the Server back up soon, if they haven't already started.
The notice was just taken down, but for anyone else reading there was no stream this week due to PAX activities. See you next Friday!
kubitoid wrote: »
btw did you ask Mystel's permission to perform these monetary actions on her behalf? has she approved?

Yeah. She and I are tight.
Sad that there are less days for CS this month.

We're trying a new calendar this month based on feedback received from the Player Council. We'll see how it works out for everyone.
We have looked into this issue and confirmed it is an external issue. We are working with the ISPs to resolve these and hope performance will improve soon.
We'd want to start with something that includes every class. Maybe later try class-specific tourneys.

The Skyring Slam / Canyon Clash topic comes up fairly often. I like the idea of doing these but in the past when the community team was larger there was more bandwidth to manage a bracket and organize a long weekend stream so people could spectate. It also takes quite a bit of production effort, server management (since an event server must be created for cross-server finals), character replication (which is a manual process), and a surprising number of operational duties outside the community team's involvement. I think it can still be done in come capacity, though.
It’s the end of the summer for TERA and we’re going back to school with a unique raffle opportunity for you!

Starting on Friday, September 1, and continuing through Saturday, September 30, each purchase made from the TERA Store counts as an entry into Mystel’s Magical Mystery Mega-Drawing. Only purchases made with EMP count, but each one enters you in the daily, weekly, and monthly drawings.

We’ll have two winners in each daily drawing. (”Daily” is defined as 12 a.m. PDT to 11:59 p.m. PDT). Daily drawings all take place the day after their sales, at approximately 3 p.m. PDT. (The drawings based on weekend sales will be held on the following Monday).

We’ll also hold weekly drawings each Monday, and these will include all the entries from the previous week.

Then, on Monday, October 2, we’ll hold the final drawing, with three grand prizes.

Standard En Masse Contest Rules apply.

The Daily Prizes are:

Volcanic Dragon Armor, helm, and wings
Unity Stole ×1
The Weekly Prize is a Royal Dragon pack, containing:

Royal Diamond Dragon ×1
Royal Ghost Dragon ×1
Royal Crimson Dragon ×1
Royal Iron Dragon ×1
Grand Prizes:

1st Prize—100,000 EMP
2nd Prize—50,000 EMP
3rd Prize—25,000 EMP
Remember that each purchase with EMP counts as an entry. Stacks of the same item also count as one entry. Subscriptions and EMP fill-ups do not count as entries.

Note: Because of the Labor Day holiday in the United States, the first drawings for September will be on Tuesday, September 5. We’ll do the first four daily drawings and the first weekly drawing. (It’s a short week, but still a week, so yay!)
This September, win daily jackpots in select battlegrounds!

The battleground jackpots will run from 10 a.m. PDT to 9:59 a.m. the following morning, when the highlighted battleground will switch.

Here’s the schedule for September:

September Battleground Calendar
Winning the battleground randomly earns you one of the following jackpots:

Talisman of Lakan ×1
Lakan's Scale ×2
Badge of Loyalty ×2
Enchanting Bonanza Box ×1
Tier 12 Feedstock ×50
It's on Tuesday the 5th. Fixed Seandynamite's post to clarify that.

KillSee you all there!
As far as I am aware, Maintenance is still planned to occur in just under 1 hour from now.
Hi all,

First of all, I appreciate a lot of the comments from people in this thread, speaking your mind, and getting things off your chest. Unfortunately, yes, this thread is going to be closed because, for one thing, I believe the discussion has run its course. At this point many opinions have been expressed, there have been multiple EME responses, and while the conversation around hacks is far from over I think there are some good things to take away from this thread that I don't want to get buried by additional comments:
  • A lot of players blame En Masse and Bluehole for hackers ruining the game. Others blame the hackers. Some hackers blame other hackers and say they're "innocent hackers." There's a lot of blame to go around. At the end of the day, En Masse and Bluehole are doing what we can to rid TERA of the current hacking problems but we can't do it alone.
  • It's up to honest players out there to do TWO THINGS. 1) Think about what you choose to believe in the community. Everyone knows TERA players love rumors. Conspiracies are sexy as hell. DRAMA IS SEXY! But be smart about spreading information to people you know because there are a lot of factors especially when it comes to the issue of hacking. 2) Report exploiters and hackers when you see them. Create a ticket. You help En Masse and Bluehole (and the rest of the TERA community) WAY WAY more than you know. If you're reading this and you've recently submitted a support ticket with a screenshot or video reporting someone hacking the game - hi, thank you, I love you.
  • Each hotfix that Bluehole delivers to us, we implement. There will be more hacks to circumvent some of these fixes, and some fixes don't fix all the issues. There will be more fixes to block the hacks. It's an ongoing process that we care about very much. Until hackers decide they're tired of getting attention (and sometimes money) from TERA players, they'll keep doing what they're doing. Again, honest players out there are key to turning things around just as much as Bluehole's development efforts.

Finally, you'll notice that the person who started this thread originally titled "the situation is dire", Vindicting, has been banned.

That's because we've discovered that Vindicting is actually Bernkastel, a hacker known for developing and making a monetary profit from malicious software. Our team has confirmed this not too long ago the same way they confirm in-game hackers and associated accounts.

This thread was an attempt by him to influence the conversation around hacking and stir up drama within the TERA community. His game is pretty simple at this point - he's banned from TERA, we don't want him around, but so long as he can get attention and money from people he will continue to insert himself into conversations, anonymously or not, in either direct support of hackers or in less obvious ways, raising suspicion around En Masse's intentions, confusing our statements or forum replies by twisting words or poking holes in our meaning. It's amusing to him, and some players out there are more than happy to help him out because they either think it's amusing too, or they're bored and think hacking is cool.

I urge you guys to read back through Vindicting's comments in this thread and spot the ways he subtly has influenced the discussion, people's attitudes towards exploits, and how you can watch out for behavior like this in Discord chat, here in the forums (he and his friends can always make new accounts), and even in-game. This isn't the first or last account he has made. DO NOT start a Bernkastel witch hunt in these forums please, just take this as a rare opportunity to study subversive behavior and we can all move on a little wiser.

Last thing - there's an exciting new addition to the TERA community that should help you all stay in touch with not just EME staff, but each other. A new En Masse Discord server designed to let people hang out and chat no matter what game you play. A news post is going up today about it, but don't wait to hop in be some of the first TERA players to chat there!

Let this be your primary spot for chatting with other TERA players outside your guild Discord. We've got channels for each EME game, open voice channels to chat with in-game party members, and custom emojis. There are more cool things on the way that I've been discussing with the Discord staff - they're working on some really awesome developer/publisher focused chat features: https://discord.gg/MthDMfX

1QkUWCM.jpg
On the other way, one of the mistakes i feel you are making is asuming ppl are helping bc "they are evil hackers". They are doing they contribution, because they legit believe they are helping the comunity and Tera in general. And the funny thing is that, when ppl believe (either true or not) that they are doing the right thing, they wont back off.

Please don't misquote me. I don't think hackers are evil.

I agree it's ironic that people who believe they're helping the game continue to harm it and allow others to harm it. It's also a bit sad to think about. You'd think getting every one of your accounts banned would send a pretty clear message that they should stop and go play another game, but until they do I'm afraid they'll continue to do malicious things and claim they're benevolent. For our part, we'll keep working with honest players and Bluehole, sharing what information we can, applying game updates as we get them, and banning hackers whenever possible.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
It's hard to prove conversation didn't happen but it's easy to prove it did. Sorry if I'm being too sceptical but I'm basically asking you for some evidence since I saw a lot of screenshots posted by Meishu and others where they contacted you guys and you just ignored or dismissed them.

I know some people are interested in the who's right who's wrong thing but personally I think most of us players just want a peaceful resolution. I know the proxy devs were at least initially very open to discussion but now they all sound jaded. For us players if you can help implement some of their works that aren't hacks then it would really improve our gameplay a lot.

I think you're being skeptical in the wrong direction. I don't have any screenshots to show you. If you want I can go make a fake Discord account with Meishu's name and then... um... not have any conversations whatsoever with it. ;D

I've seen screenshots of entire discussions between people in random chat channels calling themselves Spacecats, Tonka, Noesis, Denommenator, and a dozen other people. If you want to PM me the screenshots you're talking about, that's fine and I can tell you what I think in private. Other than that I don't see how this conversation can continue in any way and it's kind of derailing the thread.
clfarron4 wrote: »

This was in 2015, when Bathysmal Rise and Sky Cruiser Endeavor were the top dungeons.

It's not memeslash, but it's a piercing projectile skill doing the exact same thing as memeslash.

Correct me if I'm wrong, but this Arcane Pulse exploit no longer works thanks to a game update, right?
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
I think you have a very prejudice view on what a hacker can and can't be. A lot of people just have interest in hacking as a challenge in their spare time, and in my field of IT I think most of my coworkers would have "hacked" at some point in their lives. Even Bill Gates was caught hacking in his youth.

I think it's actually widely known in the TERA community that he's a medical doctor and he often helps out players interested in the field explaining the process to go through medical training and also shares a lot of stories and health stuff to discuss. Meishu doesn't post much but she's definitely a Discord staff based on Discord flair.

You might be right. Sorry if I came across as narrow minded. I guess the point I wanted to make was that real life circumstances don't change the fact that hackers hurt the health of a game like TERA. Being a doctor doesn't give you a free morality pass to do other harmful things.
Now that you are openly answering, is there any official statement about why a bug from 2015 now know as Memeslash wasnt fix in your "security update"? This is game breaking, but wasnt even touched on the patch, which was mainly aimed at dpsmeters and proxy in general, even tho Memeslash can be done WITHOUT PROXY (omg, crazy ik). So even if u made proxy/dpsmeters obsolete, bug will still be there. Any info on that particular subject? @Spacecats

If memeslash was made in 2015 it's news to me. The Valkyrie didn't even come out until this year. Granted it might be based off an existing hack, but then I'd question why people don't just use the original. You only see it with Valkyrie. Unless of course the original hack was made unusable by some kind of security fix.

As for a fix, Bluehole is working to address it further. There was a hotfix, but definitely not the last hotfix to ever combat hacks. In fact Denommenator was on last Friday's Twitch stream. You should check out that conversation if you want to see an open answer to the situation:
clfarron4 wrote: »
Spacecats wrote: »
\We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge.

@Spacecats Wait, so you're telling me that making the suggestions in the Forums, Filing Support Tickets and Posting in Game Suggestions is not the correct way to contact En Masse Entertainment to share highly technical fixes to improve the TERA experience, but an e-mail address which is listed on a page that I would not associate with submitting such type of suggestions?

I can say that I certainly did not associate that page with suggesting highly technical fixes.

Okay.

No, that's not what I'm telling you. Sorry if my comment was confusing, but I'm talking about a conversation between hack developers and EME staff about collaboration with programmers that develop hacks. No such conversation was initiated by anyone creating hacks.

The forums, support tickets, and game suggestions are all places people can go to post bug reports and ideas for fixing/adding game features. There's no information there about circumventing TERA server security, and if there was it would have to be deleted.
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
Oh hang on... I just saw the store image and that's just how these dressed are dyed:
https://store.enmasse.com/tera/item/partydownlootbox/party-down-loot-box

It appears to be intentional. The lower part of the dress is meant to be tulle/netting that stays white.
I wonder if it's intended? It really seems like the frill should dye as well. I'll pass it along as a bug and we'll see what BHS says.
EDIT - Changed thread title from "the situation is dire" to something... slightly less click-baitey.
First off,
Vindicting wrote: »
2. Communicate with proxy devs and community.

You are out of your flippin mind if you think a game company has to communicate with anyone who has created a tool/utility/program/api/whatever that breaks their own terms of service, especially when their official policy is NO add-ons and they have no formal add on/mod support. Just because blizzard chose to do it doesn't mean any other company has to, nor does it mean it is financially feasible for a game that has such a different population from the largest mmo ever created.

I'm not even going do address "fix the packets." You have a clear misunderstanding of how a computer works if you think it is not a simple task to identify and view packets from anything sent to your machines. There's freaking FAQs on Microsoft's website for crying out loud.

It's not unheard of, especially when it comes to a game developer. We're the publisher, so mostly we pass on information to the devs in Korea. I know the narrative a lot of hackers out there try to spread around is "I tried really hard to help them, but now I HAVE TO HACK!"

We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge. Anyone who is smart enough to hack the client is smart enough to e-mail that address. They'd rather tell players that they took the high road than actually attempt to help. And no, responding to a customer support ban notice for hacking with "if you unban me, I'll solve all your problems" doesn't count as an offer to help.
Secondly,
clfarron4 wrote: »
Bunch of meaningless drivel.

You keep bringing up how EME can fix the code, change the skill, do a revamp for multi-hit or charging skills to address ping, etc.... How many times do we have to say... EME can't do that. Only BHS can. Until you get that in your head, you're going to keep saying all of these pipe dreams. The player council discord?? Do you think BHS even gives a flip about that?

EME is the publisher and distributor for NA. Not the developer. 5 years after TERA's release and you still can't figure that out.



Well you're right BHS is the one that develops hotfixes to stop hacks... but... I mean... you could be a little more polite about saying it :p
Vindicting wrote: »
...also vindicting people know how to proxy and such it's not hard and you need to stop perpetuating this I'm sure they know the games going to die soon if they don't fix it multiple threads will not solve this.

No too long has the forum been completely detached from what's actually happening. The forum is an echo chamber and only get info months after it appears on Discord and days after it appears on reddit. We need to let EME understand the gravity of this situation and not just live in the forum echo chamber where news is slow and whiteknights are the norm.

Trust me, we're not just reading forums all day. We talk to folks in-game, in multiple Discord servers, in Player Council, and in our Twitch chat. In fact we just started a new EME Discord where players can talk about TERA without the fear of constant proxy chatter, hate speech, or harassment for disagreeing with people. Come hang out with us: https://discord.gg/MthDMfX
Well, great first memeslash and now this how much longer will they keep making stupid mistakes and destroying this game piece by piece I don't get it. Back in 2012-2016 there were not as many people exploiting the game as they are now. If they did exploit they were hidden under ground where the light did not shine out of fear of retribution of getting banned or facing the wrath of the mighty Tonka or the Treeshark.

Tonka and Treeshark weren't responsible for banning anyone. The team that handles this has remained relatively the same, and they continue to ban people. The only difference is that there are more programmers out there with a lot of time on their hands.
But these days now in 2017 hackers and proxy players will openly admit "yeah I'm hacking/using proxy deal with it. " then expect no consquence to be given or any at all. They will find new ways to exploit while you're trying to fix the old ways and always find a way around it. Not just a select few though with skill but anyone who knows how to do this.

Every online game gets hacked, then the devs fix it, then the hackers find a way to hack again, and then the developers fix it. That's not an excuse, just a reality of online games. If players want to help, they can report players they see hacking and send any information about the hack with their ticket. We pass that on to Bluehole so that the next wave of hacks can be stopped.
Idk what happened or how you guys let Tera fall to such a state of decay enmasse/BHS. but you need to get your [filtered] in gear and start shorting this out lest we be over run by hackers exploiters 24/7. and your game becomes nothing but a dead waste land of toxic players. now mixed in with the crowd of exploiters to terrible or too lazy to progress in any other way but cheating.

I know it seems like that when everyone is talking about hackers. The problem is that many players out there actively give these hackers attention. The very people writing scripts that you're angry about, who have been repeatedly banned, get regular player support. Some even pay money, supporting these hackers. We acknowledge it's a bad situation, and we're hoping the honest players out there can help. We acknowledge that it's an issue and that these hacks need to stop. I know creating a support ticket is way more boring than posting despair in the forums, but threads like these do nothing to combat hacks. (Also a reminder here, don't call people out in the forums. Make the ticket, give us their name there, and our customer support team will investigate/ban where appropriate).
Zoknahal wrote: »
I found him first unknown.png

So sneaky :astonished:
guNc6C9.jpg

The Argons carry forward tirelessly. AND SO MUST WE!

Like last week, today's stream will feature Argon spawns across all servers. I want to do a little hangman this week and give out raffle prizes so stay tuned (literally) for the exact timing of the spawns. To avoid a couple of the weird issues from last time, this event will be totally based in towns. Yes, Argons are climbing in your windows, snatchin your Tria up, tryin ta argonify them.

See you today starting at 3 p.m. PDT! https://www.twitch.tv/enmasseentertainment
What a nice place to spawn

https://ibb.co/i4KKSQ

Hey! She's got to keep clean.
Going to close this Thread, since the content being discussed within it are violations of our Forum's Rules ( both a discussion of Moderation Action and in-direct player Call Outs).
FUCrFtX.png

En Masse is holding a community hangout during PAX West! Join us between 3 and 5 p.m. PDT for a first look at:
  • TERA console
  • Kritika's new Scion class
  • Closers

All three will be available to demo. We'll also have streaming/recording PCs set up and ready for those with Twitch and YouTube channels. After the demos, we'll head out as a group and have some fun in Seattle. <3

Interested? Fill out this form. Don't fill it out if you can't commit to either the demo or the hangout!
There ya go.
The loot boxes are available in the store.
kubitoid wrote: »
@Halrath, will spambots be dealt with too?

My personal nemeses, the spam bots, will soon rue their days...but it isn't part of this maintenance.
During today's maintenance, we deployed an update to TERA that is intended to address the recent exploits and hacks that have been abused by some players to circumvent intended design and negatively impact the gameplay experience of other players. As a side-effect however, the update will also render many other third-party tools/mods unusable.

Given the recent surge in malicious use of third-party tools, we feel that deploy of this fix is necessary in order to preserve the integrity of the game and is in the best interest of the larger TERA community. We recognize that some add-ons/mods enhance players’ experience with the game, so this is not a decision we made lightly.

Our goal is to prevent the use of software that can damage the health of the game by giving players an unfair advantage or creating an uneven playing field. We’ll continue to evaluate the use of third-party programs/mods on a case-by-case basis, using player reports and the way players use these tools as a guide. Given the severity of recent exploits, it’s more important than ever for honest players to report to us when they witness damaging or suspicious behaviors in-game. The more information we get from players, the better we’re able to relay that information to the developers at Bluehole so they can explore new methods for preventing further abuse.


The TERA Team at En Masse
We have a news post coming this morning. Until then, this thread has run its course.
This discussion seems to have run its course.
There are no plans for a double-drop event at this time. Thank you for the suggestion.
Looks like you're already getting good advice here. I just wanted to pop in and say welcome back! ;D
ElinUsagi wrote: »
Spacecats wrote: »
Ketoth wrote: »
what are the computer spec that run the stream?

it keep a good fps at high preset with alot of players and skill

NVIDIA GTX 1070
Intel i7-4790K
32GB RAM

It's just regular TERA. No changes to the client.

Does EME have a way to know or EME already knows how much of the player base plays with systems with reccomended hardware and those who plays with minimal requirements?

I mean, I think most players have recomended or lower hardware for most things that I read.

I know is off-topic but I am quite curious.

I also get the impression that a bunch of people play with the min specs, but no I don't think we can tell how many.
Ketoth wrote: »
what are the computer spec that run the stream?

it keep a good fps at high preset with alot of players and skill

NVIDIA GTX 1070
Intel i7-4790K
32GB RAM

It's just regular TERA. No changes to the client.
We are dealing with this, which is wildly unacceptable behavior. This topic is closed.
TR is in the process of being restarted and tested. Players should be able to log back in shortly.
We're aware of the situation. Stay tuned!
guNc6C9.jpg

The Argon Assault has cost many lives. The brave struggle of Valkyon Federation heroes against these monstrous foes is taking its toll. Brave souls have been sundered. Crystals have been broken. Popos are crying in the streets, starving, missing their third breakfast portion of lamb bulgogi. And all the while the Queen has seemed unstoppable. Every time she is defeated, she arises once more with another invasion force at her command. Above all, it's rumored that she has yet to unleash her greatest weapon. The innocent bystanders of TERA are on the brink of despair.

LET'S KEEP THAT GOING! <3 <3 <3 Today's stream will feature a mini-Argon Assault on all servers! I've picked out a few interesting spots for our Argon friends to invade. Watch the show to find out where the fighting will take place.

The stream begins at 3 p.m. PDT right HERE: https://www.twitch.tv/enmasseentertainment
It's an unfortunate bug. It usually re-populates if you go to character select and then re-enter the server.

Need I say more? Thank you. I really hope they look into this.

Amazing.
kknaex wrote: »
Halrath wrote: »
Hahaha! Awesome (and confusing) typo. The answer is level 50. I'll fix the news post. Thanks.

Hi Halrath, today I saw news about new flying wolves, then what is the point of getting non fly wolf in Kritika and it is also delayed until August 31? I only plan to get the lv 20 mount, so is it possible to get the mount sooner bec by the end of August ppl who love the Wolfie would have already purchased the Wolfie without trying Kritika, I have alot mounts including flying mounts, dragons, so swipe isnt a problem but just feel like my efforts in doing Kritika again(I did it before in closed beta for emp event) is wasted, considering the fact that, for me it isnt that fun to play.

The way this promotion works, I believe you would not be able to obtain a free Lady mount through the Kritika requirements before Sept. 5th-8th, the dates that it mentions a redeemable code would be sent via Email.
Just to clarify a bit further on this, I believe the actual Items needed to turn in those Quests are not obtainable anymore, however the NPC will still accept the items from any older characters / players who still happen to have them.
LilMsQTay wrote: »
Has anyone gotten Lady, is it a 7 day mount or a perminate one?

"The mount you receive will be determined by your final level in Kritika Online at 11:59 p.m. PDT on Thursday, August 31"
"Codes will be emailed between September 5–8"
http://tera.enmasse.com/news/posts/playing-kritika-you-can-earn-a-free-tera-mount
Yeah, it's best to just close the new additional Ticket at this point, since I can reply through the original one.
It's fine. I found the original Ticket as well as your updates. Since it was me who originally replied, I'll go ahead and take care of it for you shortly. ;)
Hahaha! Awesome (and confusing) typo. The answer is level 50. I'll fix the news post. Thanks.
As a heads up, if you hit the "Reply" button on the Email notification about your Ticket being updated, and send in your message that way, it is not the same as replying directly to a Support Ticket, or even putting in a brand new Ticket.

Our Support Agents get no notification of a response being sent in from a player when that method is used, and most likely the reason why it's now taken a few days for anyone to see the answers you provided for verification.
They'll be available tomorrow in the bundle only.
The news post got pushed to tomorrow morning to give the Kritika cross-promotion announcement some breathing room:

http://tera.enmasse.com/news/posts/playing-kritika-you-can-earn-a-free-tera-mount

(You can earn a free ground version by leveling up in Kritika before August 31.)

The flying versions will go up in the TERA Store tomorrow morning. All three colors will be available in a bundle for 5995 (15% off for elite players). HP/MP regen versions are in three separate loot boxes, separated by color.
StarSprite wrote: »
So the guy who did it isn't getting banned?

I really can't ban Seandynamite because he's my boss.

Someone, who shall remain nameless (but has dynamite in his name), was testing on the wrong environment. Should have been on the mirror server, not live. It's just a goof.

They are not out yet. Later this week.
LEt's not even mention the "Simple Salt" That keeps dropping. Such troll much Wow

*points at Seandynamite*
The argons are tricking you. They are most definitely NOT level 60.
You will get SOMETHING out of the lootbox, but no one award is guaranteed.
We'll be posting the details for the sale on Wednesday!
Here are a few shots of it in an album:

http://imgur.com/a/wa4JC

The bright pink is the dyeable part of the costume.
They'll show up during the specified times. Nothing will be spawning 24/7 if that's what you're wondering, though I believe the Argons that do spawn will remain in the world until they're killed. Some zones might need cleansing even after the spawn window closes.
kubitoid wrote: »
also sometimes leveling a new character on a different server without your bank full of stuff is like playing in hard mode lol.
you described life of new player in tera precisely. thats why most of them quit long before 65 from frustration leading to boredom

This is kind of off-topic, but are you saying that most players quit before reaching 65 because TERA is too hard? allofspaceandtime said it was like playing in "hard mode" without a bank full of stuff, and you agree. I'm curious if you have any examples of people you know trying TERA and quitting on their first character before 65, claiming the road to max level is really tough?
Ghiblii wrote: »
You have to remember they have other games they're trying to work on as well, not all their attention falls on TERA right now it's mainly PUBG.

Different development teams work on each of Bluehole's games. Trust me when I say they have a lot of developers. It's not a time management issue.
Starkhoe wrote: »
Communication is key here, and I believe that if people that shared my opinion knew they had something better to expect, I think they would wait in peace.

The intention has already been communicated. When server transfers are able to be re-enabled, the TERA team will re-enable them. At the moment we're waiting for a fix and there is a lot of attention on the issue. There are no current plans for any server merges.
We were aware of that possibility. Unfortunately, the event is targeted at the largest playerbase possible, so there will be some overlap. Sorry about that.
NPCPak wrote: »
NemisBrawler, you want to check your Twitch PMs on your Twitch account. En Masse should have messaged you your code in the Twitch inbox.

This. Look in the top right corner of the page on Twitch. There should be a "Messages" link in the dropdown.
nz9jaLr.jpg

Today on Twitch, I'll jump into a canyon GG!

...


...


Fraywind Canyon.

Plus I'll show off some new mounts arriving next week!

The show starts at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Campaigner wrote: »
I don't understand... why is there fluid and stuff coming out of their butts?

She probably just got out of the bath tub. Don't you bathe after every dungeon run?
We removed the Banner that was stating to redeem it before midnight. ;)
Apologies. They're in there now.
LancerJiva wrote: »
And some of us want to transfer items back and forth and have no desire to transfer fully geared lv 65s.

Of course. That doesn't have anything to do with the AV conspiracy theory, though. In any case, transfers will be re-enabled when the problem I described is fixed.
That's a pretty elaborate theory. You can already play on whatever server you want. Some of us like being on AV and have no plans to move, and making a new character on another server is simple.

The truth is that we're waiting for a new build from Bluehole that prevents character corruption on transfer. More than a few players had their inventories and character stats completely messed up because of the bug and it took our support crew a long time to sort out each case. When that's fixed, server transfers will open back up.
We've got some excellent plans for Halloween. If I told you guys anything more it would spoil your dinner :skull: :cookie:
Ardire wrote: »
"Once on Saturdays during the invasion, the argons will unleash their greatest weapon: Kelsaik!"

what does kelsaik have to do with the argons? he ain't even argonized himself, he was dead long before shandra even got to him and stole his flame. like hello. lore police checking in to say reading that sentence gave me a hernia and now i demand financial compensation

Argon Planning Meeting:
"We can rebuild him. We have the technology. We can make him better than he was. Better...stronger...faster...but mostly stronger."

"Plus, he's totally just laying there dead. Let's recycle! Keep the Dream clean!"
DWDE6GFGWH wrote: »
The amount of nocts dropped from these buffed mobs kind of hurt me, being so low, I do like the creativity of the event though. Will definitely be there for the bigger ones!

Those were just the teasers. The event mobs have much better drops.
Attention, level 65 heroes! Argon invaders have been sighted in numerous zones! Federation troops are en route, but they can’t do it alone. They need your help!

From Tuesday, August 15 until Tuesday, September 5, look for argons in various zones throughout the world. Take down argon soldiers for a chance to win an Argon Loot Box, or tackle an argon boss for a guaranteed drop! And watch out for when the argons’ secret weapon—a legendary combatant from TERA’s past—appears each week, with even bigger rewards!

For more information, report to the Argon Assault promo page—and let’s win this fight!
Event page is up with a hot new video from Greggle: http://tera.enmasse.com/game-guide/argon-assault/
FaunBait wrote: »
I think they just like having minor events like these to keep the surprise element. I like the idea and encourage more. Thanks EME. :+1:

Yeah, we're having a bit of fun, seeding out some stuff in-game ahead of major events in the hopes of creating a more dynamic feeling in the game world.

Thanks for the encouraging words.
The maintenance is being conducted to deploy a hotfix that will prevent a specific issue contributing to server crashes. Given the nature of the hotfix, we felt it best to deploy it as soon as we could, which contributed to the decision to conduct a server maintenance outside our usual window.
LilMsQTay wrote: »
Ooh, when I went to

http://support.enmasse.com/tera/transferring-a-character-to-another-server

For server transfer info. I found:

Edit: From Friday, September 9 at 10 a.m. until Thursday, September 15 at 10 a.m. (PDT), server transfers will only be available FROM Fey Forest TO Ascension Valley. During this time, server transfers will be free and the transfer limit for gold will be increased from 50,000 to 200,000.

That "Edit" was in reference to the 2016 Merge that occurred, where Lake of Tears, Valley of Titans, and Highwatch became Fey Forest.
We'll get this bug looked at.
Guys, one of the big reasons the server transfer thread was closed is because it became unproductive. I actually had to delete quite a few nasty comments in that thing that were flaming other people in the forum. I hope you guys don't actually think it's against the rules to discuss server transfers. If that was confusing, I apologize.

So in the case things aren't clear, let me officially say that there have been no updates to the server transfer situation since that thread was closed. We're not trying to cover up any topics or ignore any issues. That's why the thread has remained stickied - so people can see the situation and read the EME posts in the old thread.

We'll give you all an answer as soon as there's news, but honestly the only news we're hoping to give right now (and I wish I could give) is that the transfers are back online. They're not. We haven't received any updates from Bluehole on the issue and they're still working to resolve the problem that caused transfers to be disabled in the first place.
No light to shed on this, but I've referred it to QA. See if our resident genius can help out.
@Halrath @Spacecats Quick question, but is the double XP for kills really on? I seem to level at the same pace as without it.

It is. Swearsies realsies.
Let's not post that, please.
What monster spawn event? We don't have anything scheduled.

*innocent angel*
Jordansb1 wrote: »
What patch is this? Are any of these coming soon, or is this just a test in Korea for a future patch for NA?

None of these are real. These are Pumpedd's suggestions, written down as if they were part of patch notes. It's a wish list.
Zerks unaffected. Typo corrected. Thanks for pointing it out!
The NPCs are back. Apologies for the wait.
I respawned the SCEM npcs. Have fun storming the Sky Cruiser.
Bobbuz wrote: »
Well there is now 2 LFGs from the same raid, 1 has 13 and 1 has 16. The one that has 16 had 3 people that were able to leave after rally last time.

6etpUAs.png

Please submit a ticket to CS (I checked, there wasn't one) with all of the details. We need that information or we risk helping some people, but not all.
We're sorry the restart didn't fix it. We're continuing to work with BHS to try and find a resolution for you.
We will restart TR at 11:30 a.m. PDT to try and free up the raid group. Hang in there.
We (first) thought you meant you were stuck inside the instance. Not stuck inside the raid group. I summoned everyone out this morning, then was told that you couldn't break your raid group up. I told them that we have no way to break up a raid through our tools and to submit a ticket to CS. It was a misunderstanding.
I tried to use it on a Misery weapon, and it didn't work. Says it's only for gear eligible for awakening. Is that normal? @Spacecats @Halrath , anyone?

Yes, the scrolls only work for awakenable gear (visionmaker) up to tier 11, so Ambush is as high as it will enchant. Items like these are really tricky because they are all coded by Bluehole to work in a very specific way. Changing them on our end to enchant other items for an event like this isn't possible.
LesbianVi wrote: »
Another question: How long do we have to use the code? I wanna keep it for Xfer to return if possible :#

Oh, good question. You have until the end of the event. 09/05/17 10am PDT. I'll update that on the post, too.
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