TERA Online dev tracker
Halrath (Associate Product Manager)
We're sorry for the delay, but the CS team is swamped with tickets. They're getting through them as quickly as they can. Please be patient.

I'm redirecting this thread here.
Please make certain you have Javascript and cookies enabled in your browser. This seems to resolve most of the problems.

And please don't discuss proxies, how-to-proxy, etc. in the forums. That activity violates the TERA Terms of Service.
Edited by: Halrath almost 2 years ago
This should be up and running as of noon-ish Pacific Standard Time. When did you hit the dungeon?
Okay. It might have been just coming up, but if you're still not seeing it, definitely let us know. They should be fine now.
This has been talked to death, but moving to Suggestions forum.
Moved to Tempest Reach forum. COOL event. Have fun!
We haven't sent out any newsletters in a bit. Been working on TERA: Rising, so expect them in the future.

Also, please don't make bump posts.
That is a typo in the item text. I'll pass that information along. Thanks.
I shook Treeshark's tree. He's on it.
Guys, we know you're frustrated but rest assured, this isn't a case of discrimination, castanic conspiracies, or pure evil. We're working on the problem, and we want to get it fixed as much (if not more) than you do. Bear with us, please.
I left my heart in Castanica.

Probably my wallet, too.
It's in the Account Services section of the Valkyon Outfitters store in-game.
It was mentioned in an earlier thread. The egg thieves took a holiday, but they'll be back at some point in the near future.
Moved to Off-Topic.
Moved to the bug report section.
Okay. Locking this thread that no longer has anything to do with the topic.

Criticism is fine. All we ask is you keep your language clean and classy.

The End.
Hey, looK! A derailed thread!

[STAKED]
If the above suggestions don't work, you really need to contact customer service.
Please don't resurrect necro threads.
I'm going to lock this thread, but let me say this:

We're not unaware of the frustrations some of the community has felt in a mixed-language environment. We're looking at ways to fix this without slighting anyone.
Relocated to the proper forum.
I think you've all had a good talk. I think we all felt it. Now, let's go play TERA or eat some mee krab.

[STAKED]
We're not showing any particular issues. If you're still having problems, I suggest contacting customer service to get this resolved.
Tonka's post should get you sorted.
We're monitoring many things and will undoubtedly make adjustments. TERA: Rising hasn't even been out for a week, so it's too early to offer more specific comments.
I couldn't say without seeing what you're referring to. However, the five servers we have are the ones we intended to launch TERA: Rising with.
Okay. This is a forum for discussion. I'm not seeing any of that any longer, so....

[STAKED]
I suggest contacting customer service so they can help you troubleshoot.
Most of these posts are super constructive, and I appreciate that.

The launch of TERA: Rising means our community will grow. Advocating teaching, not griefing, will help build the kind of community and game population we all want. Kudos.
Your best bet will be to open a ticket with customer service so they can troubleshoot the issue with you.
Please keep your comments constructive and free of personal attacks. This is a discussion, not a mud-flinging contest.
Okay. This thread has more than my recommended daily allowance of snark and bile. Agree to disagree, folks.

[STAKED]
Moved this to Celestial Hills since they're the ones who can give the most relevant answers.
Only you can prevent necro threads...which are against the Forum Rules.

Staked.
Petitions are now against the TERA Forum Rules.

Locking this down.
Petitions are now against the TERA Forum Rules.

Locking this down.
Moved to the languages section. All non-English posts must be made in here, no matter the content.
Let's keep this discussion going here so we don't duplicate our efforts.
I'm locking this down for several reasons, not the least of which is listed below. We welcome discussion, and even criticism, but ask that it be done in a constructive, not histrionic, fashion. Thank you.

TERA Forum Rules
B. Spamming and Post Content
- Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
Okay. I'm going to lock this before it contributes to global warming.

If you have suggestions, please post them here.

[STAKED]
As Minea posted, we're working to get these issues resolved. We're sorry for the inconvenience. Believe me, we want you in-game and playing.
Locking this down. Editing files is a violation of our ToS.

Official TERA Forum Rules
Locking this down. Editing files is a violation of our ToS.

Official TERA Forum Rules
Mods, and discussions about them, are against the ToS and TERA Forum Rules.

Locking this down.
There are so many threads, ours and others, documenting the login issues. I'm locking this one down.
Excellent idea.
Our operations team is looking at this issue, and have been since it started. I know you folks are frustrated, and we want to get you into the game as soon as possible. Please bear with us.
I'm locking this down before it gets worse. We don't need anger and personal attacks from or for anyone. Everyone's frustrated--we get it.
Okay, this thread is about log in issues and our updates on the matter. It isn't about one type of player or another. Please cease all other discussions at this point.
Unfortunately, the only update at this time is our Operations Team is working hard to resolve this situation. Please keep watching the forums, or our Facebook or Twitter pages. Sorry!
Locking down this duplicate (and necro) thread. For the latest updates, keep watching this pinned thread.
Closing down this duplicate (and necro) thread. For the latest updates, please check this pinned thread.
Closing down this duplicate (and necro) thread. For the latest updates, please check this pinned thread.
It's likely related at some level. Hang in there and bear with us. Sorry!
We're aware of this issue and Ops is working to bring it back up. Sorry about the headache, folks.
We're aware of this and the Ops team is working to bring the server back online. Sorry for the hassle.
They weren't deleted. They were moved to the Mount Tyrannas section.
Moved to suggestions section.
Please don't bump.

We are, however, tearing into this. This appears related to the login issues we're already working on.
Ooookay... this looks like a good place to stake this.

[STAKED]

Update: All servers should be up, thank you for your patience!

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We're aware of this issue and are working to bring it back up. Please bear with us.
Edited by: Minea almost 2 years ago - Reason: Update: All servers are up
We're aware of this issue and will post updates here.
We're aware of this issue and will post updates to this thread.
We're aware of this issue and will post updates to this thread.
Treeshark informs me that he'll post the makeup nexus time when we can. We're still researching the cause of the problem. Hang tight, folks.
Moved to Suggestions section.
There's already a thread that covers this topic. I'm redirecting traffic there.
Edited by: Halrath almost 2 years ago
Staking this thread in the hopes that goodness and light will find its way into all of our hearts.
Keep the comments classy and constructive, please.
Redirecting this topic to an existing thread.
Petitions are against the TERA Forum Rules.

Locking this.
During the maintenance period, we updated the official TERA forum rules. Please note these are in effect now.

Thank you and have fun in TERA: Rising!
We have a forum for reporting bugs. This isn't it.

Please report your bugs here.
If you're getting the checksum error, try the steps listed here.
Nipuni's got some mad skillz.
A lot of the team worked long, hard hours to ensure a smooth launch. They'll appreciate your thanks!
The support team posted a note that speaks to this.
I suggest talking with our superfly support team. They can probably get you sorted the quickest.
If you've gone through the troubleshooting steps, and are still experiencing this problem, you should contact customer service so they can troubleshoot the issue.
And it's against the TERA forum rules to discuss activities that violate the TERA TOS.

Locking this down.

Official TERA Forum Rules
E. Illegal Activity
- Requesting, arranging, or offering copyright infringement (piracy), illegal activities, or illegal drugs.
- Discussing illegal activity committed personally.
- Discussing or arranging anything that violates the TERA terms of service.
Edited by: Halrath almost 2 years ago
You should contact customer service so they can troubleshoot the issue and get you into the game.
Please keep your comments constructive and relevant.
Momoni, this is the first I'm seeing reports of this. I suggest talking customer service so they can troubleshoot the issue and find the cause.
If you've gone through the troubleshooting steps, and are still experiencing this problem, you should contact customer service so they can troubleshoot the issue.
This thread derailed fast. Locking it down.
Pretty sure no further good can come of this.

[STAKED]
Locking down this duplicate thread. If you're having problems with this issue, and troubleshooting through the support doc didn't resolve it, please contact customer service for assistance.
Valkyon Outfitters is the TERA store. It is NOT a factor in this matter.
[STAKED]
Those names aren't available. You'll have to rename them. Sorry for the hassle.
As previously stated.
Since the discussion can't be kept clean and constructive...

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Locking this duplicate thread. Feel free to continue the discussion here.
Edited by: Halrath almost 2 years ago
You have the option to do them again, but you do not have to.

Known Issues - TERA: Rising
Question asked and answered.

[STAKED]
[Moved to Suggestions forum]
The game is free to play today. If you sign into your account on the website, you should see the Download Game button.

Or just click on Minea's link.
Edited by: Halrath almost 2 years ago - Reason: Added suggestion.
Let's keep it clean and classy, folks. No need for namecalling.
Geserino, I hope the support team gets you sorted out. I'm locking the rest of this miasma for the good of all players.
Wow. Such a necro thread. Very uncool.

Staking it.
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