Trappie wrote: »

I am still having this issue

Alright, If you haven't already done so, can you please make a Support Ticket ?

If you have already made a Ticket in the last 6 hours, can you check to see if you've already received a reply, and update that Ticket, so that we can continue to investigate ?

Thanks!

Just wanted to mention that we are now aware of all of the players reporting the User Authentication Failed error message, and will begin looking into what had occurred.

Just to quickly check, the most recent Forum Posts seem to be implying that their issue seems to have resolved around 10 minutes ago.

Is this the case for everyone, or is there still a lingering issue for some ?

FF and TR are back up. Thanks for your patience!

*coughs*Simple Salts*coughs*

Just a reminder to all of our players that Daylight Savings Time ends this weekend and TERA will revert to Pacific Standard Time. Events that started at 10 a.m. PDT will start at 11 a.m. PST.

Please bear this in mind when scheduling your activities! Have a great weekend and don't forget to check out the EME Extra Life stream!

You should try logging all the way out, closing your launcher, and then logging back in. If your set up is still bugged out, please file a support ticket.

Today we'll show off the winners of the Halloween Screenshot Contest! There were a ton of excellent entries submitted in the official contest thread, and the decision was pretty tough, but the winners in each category are as follows:

• Scariest: Flayre (MT)
• Funniest: Sutcho (TR)
• Most Dramatic: Butts (TR)
• Cutest: Neko (CH)
• Most Halloweeny: Jesyka (MT)

The winners of each category will receive 3,000 EMP... BUT WAIT!

No runners-up? No honorable mentions?! We HAVE to have those! I'll be showing off some of the community favorites and handing out some extra prizes. If you haven't taken a look at the entries yet, give the thread a visit and click the "Like" button on the screenshots you think deserve a little somethin' somethin'.

In addition to showing off the spooky stuff, I'll reveal the Extra Life milestone rewards we have planned this year. THAT'S RIGHT... EXTRA LIFE 2017 IS GO! The more money we raise for children in need, the more all TERA players will benefit. The weekend of November 17-20 has been designated Extra Life rewards weekend. If we reach our $15,000 goal, expect to see a ton of in-game stuff happening those days (again, details will be shown during the stream).

The show is November 3 from 3:00 to 4:00 p.m. PDT. See you there! https://go.twitch.tv/enmasseentertainment

UPDATE:

We have restored those items that were lost directly to player's Item Claims. In the case where you opened a loot box, won an item, and then it was lost, please contact Customer Support (http://support.enmasse.com/tera). They can verify your receipt of the item and issue a new one.

For those stuck in parties, this is a weird recurring bug that we do not have a reliable resolution for. We are working with the developers to try and sort it out.

More to follow, but be aware that a resolution may not be immediate.

Oh alright, please feel free to re-open your existing Ticket with out Support, and ask the current Agent to escalate your Ticket over to me. ( Ryan "GM Cobaltdragon" ) and I'll be happy to review it, ask some additional questions, and help you track down what Account has those character, and the current Email tied to that EME Account.

If you played through Steam sometime after June 11th 2015, then there is a very high likelihood that your Game Account is actually still tied to the European Servers, as explained in the News Post we had made here : ( http://tera.enmasse.com/news/posts/important-news-for-europe-and-russia )

You may want to try contacting Gameforge's Support here : ( http://support.tera-europe.com/ ) and provide them with any additional details you can remember, such as a Character's Name / Server Name, or any Invoice / Transaction ID's from a purchase.

Hey all,

We're investigating various issues following this morning's maintenance and subsequent server crashes:

- Player claims of data rollbacks (purchased or acquired items missing)
- Issues with players stuck in party

We'll post back with any progress/findings as we have them.

Thanks for your patience and understanding while we work to sort this out.

ReaperElena wrote: »

All the servers came back at the same time, so I guess the others are correct as that was inaccurately posted. Eme did stated it was a miscommunication...

The other 3 Servers being migrated just happened to have the work finish early, around the same time the maintenance was completed, so that was just coincidental.

While not a huge update, I did want to let you all know a couple things that are deploying today:

1. We have added 60 TERA Reward Points to the non-repeatable version of Thaumetal Refinery
2. We have added 60 TERA Reward Points to the non-repeatable version of RK-9 Kennel
3. We have added 90 TERA Reward Points to the non-repeatable version of Thaumetal Refinery (Hard Mode)
4. Elite Status players will now have an always-on Continuous Crystalbind effect
5. We have removed the Complete Crystalbinds from the Elite Gift Box since the effect is now on all the time

Also, it's a known issue that the visual effect of the Crystalbind bubble is now on all the time for players with this buff. This visual effect will be removed in v62, deploying later this month.

Phelps wrote: »

And I here thinking that I wouldn't have to wait even a minute, since I play in MT.

As mentioned in my post above ( the 7:33AM one ) , we're are still expecting MT and AV to be available much earlier than the other 3 servers, so hopefully you will not have to wait another 3 full hours.

3LHJDWYAHR wrote: »

hey, in Argentina, it's 11:40 a.m and i can't enter any server

You still have another 3 hours and 15 minutes to go, since the expected time is 11:00 am PDT.

Sorry for the miscommunication that was posted on Oct. 23rd.

There was a normal Server Maintenance on top of the migrations we're conducting today.

The current expectation, is that both MT and AV will come up and be available much earlier than the other 3 Servers.

Sorry for the miscommunication that was posted on Oct. 23rd.

There was a normal Server Maintenance on top of the migrations we're conducting today.

The current expectation, is that both MT and AV will come up and be available much earlier than the other 3 Servers.

Aphroidite wrote: »

Discodolly said its being restarted though.

She's right! It's currently being rebooted. Sorry for the unexpected downtime.

The November BG calendar can be found here!

We had some great entries for this contest! Thank you to everyone who submitted entries!

That said, we had some outstanding submissions that stood above the rest, so here are our category winners!

Scariest: Flayre (MT)
Funniest: Sutcho (TR)
Most Dramatic: Butts (TR)
Cutest: Neko (CH)
Most Halloweeny: Jesyka (MT)

Each character receives 3,000 EMP! Congratulations to everyone who participated! Happy Halloween!

MidokuPasta wrote: »

Halrath wrote: »

CassandraTR wrote: »

@Spacecats @seandynamite

I know that seandynamite posted his response here: https://forums.enmasse.com/tera/discussion/18594/elite-status-updates-changing-to-elite-status-bring-new-benefits-for-you-needs-editing

seandynamite wrote: »

Sorry for the late post, folks (I was actually out of cell service range all day yesterday and last night); the issue was caused by a sync issue between the databases from the game and from the store. The folks that run the the store databases said they would be refunding all purchases made in the 3 hour-ish period that the database was out of sync. If you don't see either the items or the EMP, please file a support ticket and CS can handle those on a case by case basis.

I have to say that the kyra flash window/tera store was down for longer than 3 hours. It was more like 8 or 9 hours, not coming back until PM EST. There are also a number of people that have not received their items, despite EMP being deducted from their account.

Could you please consider extending the end date for this sale? This would help the people who are having issues, and it would allow people who couldn't play after Saturday because of RL reason the chance to purchase mounts as well.

Thank you.

Sorry about all of the technical issues this weekend. I'll extend the sale to run through 10 a.m. PDT on Halloween.

How is that going to help people who spent money on mounts, but never got the mounts, and never got refunded? I can't afford to pour another 20.00 into the game hoping to get lucky.

I know there were issues with our purchase systems this weekend. The platform team is working on that right now. Players who made purchases will get the items they wanted. I'm sorry you were affected by the issue, but we will get this resolved.

CassandraTR wrote: »

@Spacecats @seandynamite

I know that seandynamite posted his response here: https://forums.enmasse.com/tera/discussion/18594/elite-status-updates-changing-to-elite-status-bring-new-benefits-for-you-needs-editing

seandynamite wrote: »

Sorry for the late post, folks (I was actually out of cell service range all day yesterday and last night); the issue was caused by a sync issue between the databases from the game and from the store. The folks that run the the store databases said they would be refunding all purchases made in the 3 hour-ish period that the database was out of sync. If you don't see either the items or the EMP, please file a support ticket and CS can handle those on a case by case basis.

I have to say that the kyra flash window/tera store was down for longer than 3 hours. It was more like 8 or 9 hours, not coming back until PM EST. There are also a number of people that have not received their items, despite EMP being deducted from their account.

Could you please consider extending the end date for this sale? This would help the people who are having issues, and it would allow people who couldn't play after Saturday because of RL reason the chance to purchase mounts as well.

Thank you.

Sorry about all of the technical issues this weekend. I'll extend the sale to run through 10 a.m. PDT on Halloween.

Thank you all for your submissions! Looking forward to announcing the winners on Tuesday!

Sorry for the late post, folks (I was actually out of cell service range all day yesterday and last night); the issue was caused by a sync issue between the databases from the game and from the store. The folks that run the the store databases said they would be refunding all purchases made in the 3 hour-ish period that the database was out of sync. If you don't see either the items or the EMP, please file a support ticket and CS can handle those on a case by case basis.

Join the TERA Twitch stream on October 27 and get ready to hop in the Fraywind queue! I'll be playing on my Valkyrie, giving out special rewards based on the outcome of the matches we play. We'll also start a festive FWC jackpot during the stream to reward those who participate in the PvP.

The show will run from 3 to 4 p.m. PDT at https://go.twitch.tv/enmasseentertainment

Congratulations!

This is answered at the top of the forums.

PaulisAwesome wrote: »

So current rumor mill is a group got banned because they reset a world boss another group was killing..Then killed it themselves..Got a three day ban for not sharing loot with the group that was there first..
"Breaking the spirit of the game"


Is this going to be a common thing? Because..hell..I do that to people on a daily basis..multiple times a day..

If you do that on a PvP server, it's totally fine because that is intended. PvP away.

If you do it on a PvE server, it's supremely uncool and will be punished. It's not like the group that tagged the critter can defend their kill.

No strongbox for the near future.

Yup. Expect more details on this next month.

The servers are up and open once more. Have a great day. Thanks for your patience!

The servers have been down for five hours and 12 minutes and should hopefully be up very shortly. The operations team is verifying everything as we speak.

The Ops team is verifying everything. Shouldn't be too much longer.

Lolitaa wrote: »

a joke: i have 300 songs on shuffle and this one song tried to play 7 times in 80 mins. song that isn't good to be repeated!

hHHhahahaha!!!!

also
elins like bacon
and castanics don't like halloween because that would require putting clothes on
#facts
source: halrath

Awww! Someone read their leveling emails!

Symn wrote: »

Or is it finally going to be a server merge

They are not server merges.

Hey everyone!

For the next two weeks, the operations team will be conducting extended maintenances that will affect TERA operations. These are long-planned hardware migrations that require downtime for various services. We apologize for the inconvenience and will update this thread if details change.


Tuesday 10/24 - Maintenance will run from 6 a.m. to 11 a.m. PDT. AV and MT will be migrated. All TERA servers will be unavailable.

Thursday 10/26 - Maintenance will run from 6 a.m. to 12:30 p.m. PDT. All TERA servers and websites will be unavailable. The TERA forums WILL be available.

Thursday 11/02 - Maintenance will run from 6 a.m. to 11 a.m. PDT. FF, CH, and TR wil be down for migration. AV and MT will be available.

Necromancy is bad. Let the dead threads lie, please.

feminzii wrote: »

can u explain what the "most halloweeny" category means, I have to admit i'm a little lost on that one

Give us one screenshot that is ALL about Halloween.

Halloween is here and it’s time for some fun with screenshots! We want to see some great Halloween-themed screenshots, and that’s where you come in.

From Monday, October 23 to 11:59 p.m. PDT on Sunday, October 29, you can submit a single, perfect screenshot that best fits your Halloween spirit! Choose a category from the list below to compete in, but you only get one entry, so pick the one that works best for you!

Categories:

• Scariest
• Funniest
• Most Dramatic
• Cutest
• Most Halloweeny

(Halloweeny is totally a word.)

Have fun with this contest, but don’t forget to follow the rules. Entries that do not comply will be discounted.

The Rules

In order to participate, please comment in this thread with a screenshot. Your screenshot must adhere to the following rules in order to be eligible:

You must state your character's name, server, and the category you’ve chosen when submitting your image (do not add it as part of the image, please).

Only one player character in the screenshot. Background NPCs, monsters, and mounts are okay, but no one else.

Only one screenshot per player. No multiple entries.

Your character must be the focus of the shot and should be prominent. Great backgrounds are fine, but we want to see your best foot forward.

No game mods!

No photoshopping of any kind.

You can edit your post in this thread if you take a new screenshot, replacing the old one, but only before the deadline at 11:59 p.m. PDT on Sunday, October 29.
You may include a brief description to be considered with your screenshot, but keep it to one sentence.

There will be one winner per category, each receiving 3,000 EMP. Winners will be announced in this thread on Halloween! It will be here before you know it, so get your entries in as soon as possible!

And have a spooooky time!

*prays* Please let it be a hide and seek, please let it be a hide and seek....

Hi Everyone!

Spacecats is out of the office at Twitch Con learning Twitch's new secret streaming arts. He left a pile of Bruiseweave Stoles under his desk, so I'm going to give THEM ALL AWAY (all 10-20) on-stream from 3-4 p.m. PDT. OOOOOO HO HO HO HO!



Whatever we do, it will probably be in-game and I will be briefly stopping by every server.

GET READY TO GET YOUR STOLE ON.

- Smoreceror

StitchedSoul wrote: »

No please, no open world. Again the winners will be those who are 24/7 only. I think we had enough of such events past three months. And please no random event like what happened at argon event. The way its now is fine. It actually rewards those who works. Harder working - more profit.

Fear not. Not planning to make any further changes to Kyra's right now. Have a fun weekend.

Because we want you to run dungeons, play in battlegrounds, level an alt, or visit the lovely Island of Dawn.

It's beautiful in the fall.

LYC14 wrote: »

Please don't forget the other stores that are in dire need of an update:

- Ace Dungeon shop
- Vanguard Credits shop
- Friendship Circle Token shop

I promise they are not forgotten, just came in well behind these 3. So again, I'm not saying we are ONLY doing these 3 shops, that we are merely STARTING with these 3; once they are done we'll move onto a new set of 3, which will be determined well in advance.

admonitu wrote: »

Whenever EME or BHS removes RNG per player request, they make the guaranteed cost way higher than the RNG average. There is no Winning with them. You may get away from the dreaded randomness and uncertainty, but you pay much higher for guaranteed success than you would on average with RNG.

Just pick your [filtered] poison. The MMO games like TERA are made by the screw up and corrupted country where people only know how to squeeze as much out of others as possible. We just need to lower our expectation rather than hoping they will meet our expectation.

I just have to weigh in and say this: you are absolutely 100% INCORRECT about your assessment of how items are priced. I can tell you as someone privy to the ACTUAL information about the RNG rates and all the prices that you have no idea what you're talking about. Your statement is only based on opinion and conjecture.

JXE5356AKE wrote: »

seandynamite wrote: »

Xerses wrote: »

Why not just update all three at once. @seandynamite

Because we don't have the time or resources to do them all at once. So I am prioritizing them and getting them done one at a time.

Also, you should understand that NONE of these are a small undertaking. There is a lot to take into consideration when it comes to pricing, items, and long term viability of the shop. I know it might seem like it's just "throw everything in there and put some prices on it" and I wish it were that easy. But it's not.

What's your proposed ETA for one shop?

I assume your question is when do we want to release whichever we do first? I don't know. It all depends on which one ends up being prioritized first. But again as my original post stated, I'm shooting to try to get one per month or one per build done. My hope would be to get the first out in November if we can. We will be slating them in order via the Roadmap page once I have an order nailed down for the first three. Once I have those, I'll post a poll for the next three and slot those in.

Xerses wrote: »

Why not just update all three at once. @seandynamite

Because we don't have the time or resources to do them all at once. So I am prioritizing them and getting them done one at a time.

UdonPasta wrote: »

i miss the standard devilliciose (the cheaper one) from the list? or they boosted the old price of 20 buck up to 40 =x

That one is in Kyra's Potion Shack.

MidokuPasta wrote: »

Oh mighty spacecats ( @Spacecats ) Will we see a return of your chaos this year in the IOD and Freeholds? Oh, how I long to see those Bams spawning sending our world into mayhem and Chaos.

Spacecats isn't ignoring you. He's at Twitchcon this week, so probably won't respond right away.

Don't take it personally.

One of the things I have been wanting to tackle for some time is updating the in-game shops in TERA. As you all know, there's MANY of them. From "token shops" to reward points shops to credit shops, it's pretty overwhelming when looking at it from a high level view. However I have asked that we tackle them, one shop at a time, and perhaps even retire some old shops if possible (and combine items into other shops). We have some preliminary polls from smaller groups of players, and honestly they all fall pretty much exactly in line, but to kick this off with a wider audience, I'd like to ask:

Which of these three in-game shops (the top three from our smaller samplings) should we start with?

Keep in mind, I am not saying we will only do one shop, I'm hoping to get an informed priority order from the community to help organize them. These three were the consistent top three, so they seem like a great place to start. The process of updating a shop will probably fall in a month to month (or build to build) update schedule, and I will add them to the roadmap as we lay this all out.

So let's hear what you think! I'll leave this up for about a week or two, just to make sure everyone gets a chance to weigh in.

Halrath wrote: »

MidokuPasta wrote: »

Halrath wrote: »

After reviewing player feedback, we did add Lilith's Keep (Normal/Hard) and Kalivan's Dreadnaught to the dungeon event. I updated the news post.

Halrath can I ask, in the candy exchange why there are two Boo pets and Two Boneshaker's for very different prices?

Boneshaker 400 Boo 150 Boneshaker 150 Boo 250.

That looks like a goof. Duplicated Boo and 400 Boneshaker is wrong.

I'll look into it. In the meantime, don't buy the expensive one.

We removed it! It was 2 different places entering it into the live store and we removed the extraneous one.

No, that part of the image was from an older event. Getting that fixed right now. The FAQ has the correct list of prizes. Account services items and crafting mats are not a part of this Kyra's event. Sorry for the confusion.

MidokuPasta wrote: »

Halrath wrote: »

After reviewing player feedback, we did add Lilith's Keep (Normal/Hard) and Kalivan's Dreadnaught to the dungeon event. I updated the news post.

Halrath can I ask, in the candy exchange why there are two Boo pets and Two Boneshaker's for very different prices?

Boneshaker 400 Boo 150 Boneshaker 150 Boo 250.

That looks like a goof. Duplicated Boo and 400 Boneshaker is wrong.

I'll look into it. In the meantime, don't buy the expensive one.

After reviewing player feedback, we did add Lilith's Keep (Normal/Hard) and Kalivan's Dreadnaught to the dungeon event. I updated the news post.

Sowen wrote: »

*The Harvest Festival Hall event returns starting Thursday, October 19 at 10 a.m. Find Serena at the Eldritch Academy to do your part. Use Halloween Cannons to repel hungry, hungry monsters, who want all the candy for themselves.*

Is this broke? I can't see any NPC there

Can you check @Halrath

Checking. I think Serena went to Starbucks for a latte. I'll get her back on the job right away.

LesbianVi wrote: »

Add two more dungeons plox. KD/LK

PS: Add some mounts, in anyway thanks for this. No mats should be distributed much right now, and also we have extra event for Halloween, so things gonna be balanced out later on.

Oh, all right. Dungeons added. No mounts, though. Sorry.

MidokuPasta wrote: »

I'm not even seeing the potion thing on my welcome page, I don't even see the halloween NPC..what the heck.

Try logging out, closing your launcher, then logging back in. Send me a message if that doesn't fix this.

c0g wrote: »

https://forums.enmasse.com/tera/discussion/comment/180030/#Comment_180030

@Halrath Where's the Hat of Sweet Dreams? It's not in the list?

It's totally in there. So's the Dapper Vampir's Hat. Swearsies realsies. The FAQ was missing them, but the event wasn't.

StarSprite wrote: »

Can confirm the hat is in the rewards

Nice!

DarkCroft wrote: »

No sweet dreams hat...thought this was supposed to be in here >.>.

Sweet Dreams Hat is in! FAQ is being updated as we speak.

We're looking at/processing the other feedback. While it's difficult to adjust the potion shack rewards on the fly, we are exploring the inclusion of additional dungeons in the event and considering some of the items suggested in this thread as rewards via other means in the near-term future (calendar rewards, etc.)

Kyra’s Pop-Up Potion Shack is back and open for business!

From Thursday, October 19 at 10 a.m. PDT, until Tuesday, November 7, you can once again earn catalysts throughout TERA, then cash them in for spooky Halloween prizes! The Potion Shack will stay open until 10 a.m. PST on November 14, but use your catalysts before then!

How Do You Get Catalysts

Elite players will get five catalysts the first time they log in during the event.

Starting at level 25, you automatically gain boxes of catalysts every 5 levels. These boxes can only be opened by characters of the appropriate level, so open them as soon as you get them. Reapers only get catalysts at level 60 and 65.

Victories in highlighted battlegrounds earns a Potionmaster’s Catalyst Box. See the updated battleground calendar for the battleground of the day!

Killing specific bosses in various dungeons also grants level-appropriate catalyst boxes:

Bastion of Lok—Murdranak
Sinestral Manor—Malgarios
Saravash’s Ascent—Saravash
Cultist’s Refgue—Terkasia
Necromancer Tomb—Kaidun
Labyrinth of Terror—Laknerus
Ebon Tower—Thulsa
Kelsaik’s Nest—Kelsaik
RK-9 Kennel—RK-9
Thaumetal Refinery—Garuuksalk
Thaumetal Refinery (Hard)—Nightmare Garuuksalk

Catalysts are a guaranteed reward for completing the Island of Dawn Vanguard quests:

Hunt Brutal Basilisks
Hunt Brutal Orisks
Hunt Brutal Ovoliths
Hunt Brutal Blondbound Teraliths
Hunt Brutal Fimbrilisks
Hunt Brutal Searing Fangspawns
Hunt Brutal Naga Battlemasters
Hunt Brutal Iron Giants
Hunt Brutal Onyx Hydraths

Prizes for this round of Kyra’s Potion Shack include EMP jackpots, Halloween-themed costumes, pets, dyads, superior noctenium elixirs, and cosmetic accessories. (See the FAQ for the full list of prizes.)

Be sure to use your catalysts before maintenance on Tuesday, November 14, because afterwards any catalysts previously earned or purchased will be erased from player inventories and from the Welcome Window’s catalyst balance.

Now get out there and start brewing!

Akthanakos wrote: »

yea, what about the tera points? were they forgotten?

They were. We're working furiously to get all the Halloween stuff out tomorrow. The reward points will be added during a future maintenance.

Denommenator wrote: »

Bumping this thread as we have an update to share:

Following maintenance tomorrow, the following Vanguard Requests will award Metamorphic Tokens as additional rewards:

Complete Thaumetal Refinery = 540 Metaphoric Tokens
Complete Kalivan's Dreadnaught = 540 Metaphoric Tokens
Complete Lilith's Keep = 540 Metaphoric Tokens
Complete RK-9 Kennel = 1350 Metaphoric Tokens
Complete Thaumetal Refinery (Hard) = 1350 Metaphoric Tokens
Complete Lilith's Keep (Hard) = 1350 Metaphoric Tokens
Complete Sky Cruiser Endeavor = 1350 Metaphoric Tokens
Complete the Pit of Petrax = 100 Metaphoric Tokens

These rewards mirror those offered in K-TERA.

Following our upcoming Kyra's Pop-up Potion Shack event, Metaphoric Tokens will also be added as additional rewards to Island of Dawn VGs (they'll award catalysts instead during the event).

DUDE! Spoilers!

Bumping this thread as we have an update to share:

Following maintenance tomorrow, the following Vanguard Requests will award Metamorphic Tokens as additional rewards:

Complete Thaumetal Refinery = 540 Metaphoric Tokens
Complete Kalivan's Dreadnaught = 540 Metaphoric Tokens
Complete Lilith's Keep = 540 Metaphoric Tokens
Complete RK-9 Kennel = 1350 Metaphoric Tokens
Complete Thaumetal Refinery (Hard) = 1350 Metaphoric Tokens
Complete Lilith's Keep (Hard) = 1350 Metaphoric Tokens
Complete Sky Cruiser Endeavor = 1350 Metaphoric Tokens
Complete the Pit of Petrax = 100 Metaphoric Tokens

These rewards mirror those offered in K-TERA.

Following our upcoming Kyra's Pop-up Potion Shack event, Metaphoric Tokens will also be added as additional rewards to Island of Dawn VGs (they'll award catalysts instead during the event).

LesbianVi wrote: »

Halrath wrote: »

The Kyra's news post should go up later today. Halloween's will go up tomorrow. Cheers.

Would I get my glowing Skeleton costumes?

PS: I can't play much tho, my ping is +500 after patch But want muh costumes

Maaaaaaaaybe...

The Kyra's news post should go up later today. Halloween's will go up tomorrow. Cheers.

Halloween and Kyra's are bothing coming this week.

I wish we could channel the energy of players out there and use it to make the development cycle of the game faster. Unfortunately that's not how it works. A lot of people have been super ready for TERA console to come out, and the developers at Bluehole have been full throttle when it comes to porting the game over, refining the UI, and addressing bugs/glitches. It turns out they need more time to make TERA console 100%, and we're not willing to put out a sub-par game, an untested build, or any kind of 1/2 TERA experience that people won't enjoy just for the sake of saying the game is out.

While I'm saying this as an EME staff member, even for me it's hard to imagine how the developers feel in Korea. This project has been their life for months and months now and yet they still remain committed. They more than anyone - TERA fans, me, ANYBODY - are driven to see TERA console released in the best state possible.

Arwen wrote: »

Cmon, start already! The queue reached the Allemantheia outskirts and risks to burst out

That was an impressive line! Thanks for being so organized, Celestial Hills. You guys helped make an awesome stream. I hope you had fun hanging out

Popo Leesa the Fashion Policia here! IT'S TIME FOR A SPOOKY FRIDAY THE 13th FASHION MAKEOVER!

I'll be visiting Celestial Hills, capitol server for all things good-looking. We will meet in Alamantheia, home of TERA's most fashionable people. There, I will ask that you line up at the place you see me standing above. Wear your spookiest and most fashionable garb. I shall INSPECT, I shall JUDGE your spooky fashion... and then, folks, we'll give you a spectacular make-over that will curl your toes and raise spirits from the grave!

Tune in from 3 to 4 p.m. PDT, Friday the 13th, and get ready for a special raffle for everybody participating in the Twitch chat! https://go.twitch.tv/enmasseentertainment

We're talking with Bluehole on the reasoning behind these tokens in Korea, whether this is intended as a temporary event or not, because the fact is that they could have included these bonus rewards as a part of our update, but them not being there tells us we want to get more information first.

Only three days into the new gear progression system, the TERA team feels like in many ways this is a fresh start to set rewards in a way that makes sense for enchanting going forward. It's no secret that NA has always been, by far, the region that dishes out the most enchanting materials to players. Whether or not that attitude has always improved the game (we think it has in a lot of ways), it no doubt has come with some consequences when it comes to the stability of the economy.

TL;DR - We're going to chill out before acting with bonus rewards until the new gear progression has been around for a bit, and talk with the devs in the meantime. There's obviously stuff to learn from both KR's implementation of the revamp and the feedback from our own players.

The jackpots were stopped because the rewards were balanced out for the old gear system. Now that the new materials are out there and people are dismantling and enchanting their new stuff, the TERA crew is going to wait before just blindly continuing the old system with updated rewards.

Sd123as wrote: »

Halrath wrote: »

Customer support has a handy little guide here.

Would it be 6 accounts per IP ? And would there be a way for support to manually reset it?

You should be able to access any of these Accounts after a 24 hour period has gone by, and as long as you remain under the 6 Accounts Accessed per 24 hour time frame, you should no longer see this error going forward.

Unfortunately, if it is currently blocking access to a particular Account, there is nothing our Support Team can do to resolve it until the time frame has past.

Customer support has a handy little guide here.

TLX wrote: »

One guy on this forums says: beta on December of 2017,release January of 2018. Is there any proof of that??? Where is the source???? Please any info should be wonderful cus i'm waiting to the game on console since the announcement. Thanks.

During PAX West, the message I was sending demo participants home with was:

- Beta before the end of the year
- Full release early 2018

This is still the plan, but it is subject to change. Console development is hard, as it turns out. Myself and the Marketing/Community teams met earlier this week and we worked on a rough communications plan for the next 4-8 weeks, so you can expect to receive some updates regarding the project in that time frame.

Confirmed. Details coming next week.

The change to the new gear progression necessitated we go back and update all our loot box products. We viewed this as an opportunity to standardize the contents of these boxes and our hope is the enchanting materials contained within them will provide similar, if not increased, utility over the old boxes. I can also confirm, as some have already alluded to, that this transition did not negatively impact the chance to earn the jackpot item from any one loot box. We simply replaced those items that were no longer relevant to include and left the jackpot product untouched. We felt this was only fair to existing owners of these boxes (players that might have existing loot boxes in their inventory or Item Claim).

I'll look into this with the TERA crew and see if we can get an answer tomorrow.

Sorry but the ticket system is already equipped to handle your case as quickly as possible. Please don't create forum threads about support tickets you're waiting to hear back on.

Hey guys, as far as we're aware there's a discrepancy between the conversion rates in the original chart (which we got from Bluehole and passed on to EM to use in their guide) and the actual dismantling results for Talismans, Badges, and Banners. Nothing has changed about these rates between this morning's brief uptime and now.

Check out this comment by Denommenator.

Those three items turn into Metamorphic Emblems instead of Etropic. The numbers are higher, but stuff also costs more in the Metamorphic shop. If you have info about possible abuse of the shops please post it here. As far as we know these are working as Bluehole intended.

EllieChu wrote: »

Peachball wrote: »

I personally appreciate the time taken to make my experience more enjoyable. Just saying...

they took down the server because an item sold for 10k gold instead of 1k gold, and dragon scales not being in some vanguards.

We'll sort out vanguard request rewards later, they don't require a server restart.

Servers are now live. Our sincere apologies for the wait.

Quick update - three items appear to have been changed by the developers. We're getting the correct info to the EM crew now so the guide can be updated. Basically Talismans of Lakan, Badges of Loyalty, and Lakan's Banners actually dismantle into Metamorphic Emblems, NOT Entropic. The rates are significantly higher as well (but mind you things also tend to have higher prices in the metamorphic shop vs the entropic shop).

Babbelsim wrote: »

Denommenator wrote: »

We'll be up in less than 30 minutes, very likely much sooner than that. Apologies for the lack of communication the three of us on the TERA team were running around, investigating errors, and pushing fixes.

EDIT: And SingleBear too!

@Denommenator will there be a small roll back seeing as people got loads of tokens from the convert error?

Here's what we found as it relates to the dismantling rates of the following items: Talisman of Lakan, Badge of Loyalty, and Lakan's Banner.

It was communicated that these items would dismantle to 400, 240, and 80 Entropic Emblems, respectively. In fact, this is not true and appears to be a mistake in our build notes. Instead, they convert to 4,800, 2,880, and 960 Metaphoric Emblems. This appears to be the intended design based on our analysis of the game files and the (incorrect) documentation we received.

We'll be up in less than 30 minutes, very likely much sooner than that. Apologies for the lack of communication the three of us on the TERA team were running around, investigating errors, and pushing fixes.

EDIT: And SingleBear too!

https://essentialmana.com/token-shop/

Yes! Once the dust settles from getting Arsenal out the door, I am personally going to take a look at tackling a few things, including updating Elite Status and what you get for it.

Thanks for bringing it up, and I'd love to hear other ideas of things y'all think would make Elite more valuable to you.

The Arsenal patch notes are live!

Yes it's a pre-patch for tomorrow's update. It's a big one so starting now will save some time once the update goes live.

JasonTERA wrote: »

seandynamite wrote: »

FYI the numbers you all saw in the build on Friday were in a test QA build and were the Korean numbers, NOT the NA token shop prices. As I had said in my original post about the information being released, the prices and dismantling rates for our territory are unique to our territory due to the amount of material in the economy already.

We will not be releasing the token shop prices until during maintenance tomorrow morning. So close now, folks. Your patience is appreciated.

Interesting..

1) You showed WRONG token shop info while streaming
2) You DID NOT SAY anything that the shop is just a TEST
3) People were confused and complaining for 3 days.
4) Now you said it was just a test, not the real version.... ONE DAY before the patch

Please think about how you were causing a super confusion by your stream + NO COMMENT + today's comment.

tbh, it sounds like.."Oh we didn't know that, we just got patch from BHS. But we can fix it before patch so let's try to hide our incapability."

It was stated a few times that the server we were showing the update on was a test environment. In fact Scott-James talked in length about how the character was recreated on the test environment to mirror his live character, but there were still some differences.

We showed token shop contents at the request of the Twitch chat so everyone would know what the names of materials were, and though it turns out the pricing wasn't the same as the live build will be (and these prices were not called out, merely shown as we reviewed the process), these tokens aren't even in the game until tomorrow so the information didn't affect anyone's process.

Again, the focus of the stream was to educate people on the mechanics of the new enchanting system and give folks a first look at the revamp.

Equitas wrote: »

@seandynamite Now that you're here, can you restore my post?

Restored. The spam filter did catch it but it should appear now.

FYI the numbers you all saw in the build on Friday were in a test QA build and were the Korean numbers, NOT the NA token shop prices. As I had said in my original post about the information being released, the prices and dismantling rates for our territory are unique to our territory due to the amount of material in the economy already.

We will not be releasing the token shop prices until during maintenance tomorrow morning. So close now, folks. Your patience is appreciated.

Bellatrixie wrote: »

The Hat of Sweet Dreams is one of the best hats in the game, and it has been unavailable for years.

It used to be obtainable with Agnitor credits from the old Nexus, then it got moved to the Federation Bills store. It mysteriously vanished one day without warning, and has never returned.

PLEASE PLEASE EME, make this hat available again for Halloween!!!

By your command.

There are PLENTY of threads for this.

Conversion rates and token shop prices will be published when maintenance begins on Tuesday, 10/10. Not before.

Obviously, it's Twists Hard.

Sowen wrote: »

Because he have to choose the rolls again (new system).

When he does and apply the rolls he choose, you're going to be able to use it. (And prob the name Enigmatic will be gone)

Yup

Re-tested, this time without creating the item as an awakened item.
[img]

Today's the moment you guys have been waiting for!

(Especially @LesbianVi, leave us alone now damn you!)

The new gear progression update is about to hit (Tuesday, October 10), and there's some important information to share about how the new enchanting and upgrade system will work, what materials you'll get from where, and what to expect on day 1. You have all hopefully checked out EssentialMana's Gear Revamp Guide that went out yesterday. This was a collaboration project between EME and EM (with more in the future, we hope) and should be a huge help in getting caught up. Our stream today should be a good verbal explanation to accompany that guide.

I'll be joined on the air by Scott-James today. I'll serve as your usual host, and he will be our information expert. Scott-James is on the En Masse writing team and was the primary for localizing the update.

Because today's stream is a bit different, we won't have an item code or any raffles today. The sole focus will be preview and education.

The show begins at 3 p.m. PDT right here: https://go.twitch.tv/enmasseentertainment

Apologies for that. Demoros didn't want to play nicely with others. Such a diva.

It should be running fine now and I reset the dungeon.

Ah! I'll give it a try.