TERA Online dev tracker
Halrath (Associate Product Manager)
Let me just say that call-out posts like this are NEVER a good idea.
Moved to Warrior forums.
As we said yesterday, now that the store is stabilized, we're preparing to roll out the EMP. We're just double-checking everything so we don't miss anyone. As soon as we've more substantive news, you'll see a post.
We refer to that as "immersive gameplay."
Moved to Crafting and Enchanting forum.
Find interested people here. This is the only place we're going to allow this topic. Note: You cannot sell these codes. You must be ludicrously generous, they must be needy, but there is no exchange of services, goods, or anything other than warm fuzzy thoughts.

You must give your codes away. And please do NOT offer anything in exchange.

Just making that clear.

Other threads will be locked down effective immediately. Thank you and good luck.
Edited by: Minea almost 2 years ago - Reason: added more clarification on offering something in return
Then head here to this Off-Topic Thread.

This will be the only allowed thread on the topic. All other threads will be locked down effective immediately. Good luck to all involved.
Contemplated moving this to PvP, but decided it was more Berserker-centric.
Our Support section might have the answer you need.

And please don't make bump posts.
As others have stated, no there is not. TERA works differently from other games and we have no plans to implement such a tool.

There are also numerous threads on this topic, so I'm locking this duplicate down.
The stores are in the midst of a restart. That might be the factor. Give it a few minutes.
The stores are in the midst of a restart. Give us a bit of time and then try your transactions again.
Moved to the PvP forum.
Sorry if you're still running into this. Let's try to get it resolved.

In the past, we've seen this issue pop up with using a zip code that doesn't match what's on PayPal. If that's NOT the case, you could really help us troubleshoot this by telling me:

Type of transaction: Credit card? PayPal? Magic beans?
Your location: State or Country should suffice.
Your browser
Lemme check with Treeshark, but they should be working.
There's no way this won't end in tears and fire...

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Moved to the Newcomer Discussions forum.
As Fatwa mentioned, the ticket turnaround time is a bit longer at the moment, but please hang in there. I know CS will get you sorted.
I want to thank everyone who came out to participate! What a great event! We had 47 contestants and even more in the audience! Some great lines, some groaners, some "Awwww!" and some rather direct ones!

Minea will post more tomorrow, including some great images of the event. I just wanted to say how much fun we had and how glad I was to be a part of it.
We had 47 contestants, and a lot more in the audience! It was a terrific turnout. So much fun!
3rd Step: Moved to PvP forum.
Yeah, this crap is totally locked down. I've no patience for necromancers this week.

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Moved this to the Archer forums.
ZOMG Necro.

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Okay. I'm locking this thread down. The conversation isn't productive. The suggestion's made. That's the end of this.

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Apparently only I can prevent forum fires.

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Another necro thread. Grrr.

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If you've filed a ticket with customer service, all you can really do is wait. CS is slammed, but you will get your purchase. We're sorry for the hassle and inconvenience.
Moved to Crafting and Enchanting forum.
Well, this was ugly.

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I know CS is megabusy (which is totally a word), but you might try asking a mystic or priest in the zone to summon you.
Aww! So many helpful responses. Brings a tear to my eye.
That's a good idea. Moved to Forum Suggestions.
Love the colors.
No. Aside from the exceptions listed in the patch notes, all normal transfer rules apply.
Edited by: Halrath almost 2 years ago - Reason: Added link to patch notes.
Moved to here.
We really don't need more of these threads. They already exist. Post in those.
Actually, he can't. Call-out posts are a no-no.
We're chewing on several possible ways to accommodate players, regardless of language. We haven't made a decision yet, but constructive feedback is always appreciated.
And that brings this thread to a close. Dramarama not welcome.
Our bad.
Knoxxer stated that this would be handed out once we got the store stabilized. That's done now, so we're just finalizing everything. I imagine it won't be too long. Please be patient.
There is already an extensive thread on this topic here.
Duplicate thread is duplicate.
We do not have a timeline yet for transfers in/out of Lake of Tears and Ascension Valley.
This thread did not need creating. There are many like it. Please don't create duplicate threads. And if you're going to comment in a duplicate thread, keep it classy and constructive.
Moved to General Discussion. Locked down because this is a duplicate thread.
Moved to General Discussion.

It's the second week of TERA: Rising. We don't have a timeline for transfers to the new servers at this point.
Edited by: Halrath almost 2 years ago
Okay. Thread derailed.

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One, stop necroing threads. En Masse Entertainment does not publish TERA in Europe, so I'm staking the crap out of this dead thread.
Things seem a little out of hand, so here's a reminder of a few things:

1. We welcome discussion, even disagreement, but please keep it civil and constructive. Don't call names, question parentage, mental development, or any other way you can think of to cut someone down.

2. There are MANY duplicate threads. Stop creating them. Post in existing threads, keep those discussions going (again, constructively), which will help prevent necro threads.

3. Cut the personal attacks out. Period. There will be no further warnings on this topic.

4. Show some patience. You are not entitled to a response from anyone. If people don't answer your post, they either didn't see it or didn't have anything useful to say. Bumping it is against the rules and will be dealt with.

5. If you don't have something nice to say, move on to a different thread.

6. If you don't have something constructive to say, move on to a different thread.

7. Everyone here cares about TERA and gaming. That's common ground, so follow the wise dude's rule and be excellent to each other.
The customer service team is overwhelmed at the moment. They are not ignoring any tickets, but they're buried under quadruple the volume. Please bear with us as we dig them out.
Moved to Mystics forum.
I don't think we lose anything by trying.
We do not have a policy about English-only in TERA itself. The forums are English-only, save for the Languages forum. We're aware of what transpires on the servers and are looking at ways to address it. There is an excellent attempt to help with this in the guides section, and this post is a helpful reminder as well.
Okay. I've looked into this. No one's getting ignored, they're just unhappy. I'm locking this thread down.
Massively interviewed Treeshark about TERA's F2P Transition. Check it out!
Moved to Suggestions.
The CS team doesn't have chat on Mondays and Fridays because those are the lowest volume days. That does not mean we're not taking care of customers. The CS folks are working as we speak, but your only option for today is a ticket.

And, as I've said, the CS team is swamped. No one is overlooking/ignoring anything. They're just buried under a flood of tickets. Sorry for the hassle and the wait.
If this conversation doesn't settle down and stay civil, it will be over.
Moved to Slayer forum.
I'm starting to think this conversation's going off the rails... Stay on target, leave peoples' homelands out of this, and keep the conversation constructive please.
Wow. Necro thread was already dead. Please don't necro threads.

Sad Halrath face.
Moved to the Suggestions forum.
We're talking with BHS about this bug. I don't have any more information to share, but we want this fixed fast.

Moved to PVE.
We try not to speculate on scales of time equivalent to the heat death of the universe, however, there are no plans to remove the ability to gain founder status. If you have a code from a box, you too can be a founder.
That's a good idea. Moved to the Suggestions forum.
Question asked, answered, and derailed. Excellent.

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Moved to Priest forum.
Wow. This was a necro thread that didn't need a response.

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Please keep the conversation civil and on-topic. The OP's guide isn't a bad idea at all. They're trying to help the community. If you have something constructive to add, please do. If you do not, move along to another thread.
There's so much necro in here. Uncool. And now against the TERA forum rules, too!

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Hey, look! A duplicate thread!

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There are a lot of threads that cover this question ad nauseum. Please look for answers to your questions before posting a duplicate thread.
Which is clearly not taking place here. This thread is about in-game communication.

Nuff said.
I grow weary of these duplicate threads. Add to an existing conversation or start a new one, by all means, but stop creating a new thread that talks about the same thing other threads already cover. Thank you.
Moved this to the Warrior forum.
Let's keep the comments clean and constructive kids, and if your only response is a GIF, think harder before posting.
Chat support isn't available (now) on Mondays and Fridays because they're our least busy days and we have to let the CS staff recharge their batteries. With the launch of TERA: Rising, the support team is officially slammed. Give us a chance to deal with the surge and you'll see things return to normal in no time.

Sorry for the delay, but it's not going to be permanent.
Moved to the Races section.
The forums are not a place to seek resolution to transactions. Contact Customer Service and they'll refund the inadvertant transaction.
Edited by: Halrath almost 2 years ago
I am unhappy to see a thread about another thread that's a duplicate of many threads. Grrr.

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I'm looking forward to listening to these. Should be a lot of fun.
Locking this thread down. Please keep your comments constructive and free of attacks.

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I really couldn't say why that happened. I'm not with the CS team, but I know they're up to their ears with tickets to handle. I'm sorry you're frustrated, but callout threads won't help and are against the TERA forum rules.
I think the production team is monitoring the store over the weekend. I don't think they're quite ready to pronounce it stable, but once they do, you'll get your EMP. In the meantime, go kill pixels.
Redirecting to this thread.
Redirecting to this thread.
Customer support and TERA Answers are the most appropriate forums for this problem. Please be patient.
Redeeming a code from a physical copy of TERA at this point will grant founder status. It will not grant elite status.

Hope this answers your question.
If you've logged out and completely closed, not minimized, the launcher (It's a sneaky little app), then logged back in and you're still not seeing your keys, contact customer service.
Please do read the forums and FAQs before posting duplicate question threads. Thank you.
Moved to crafting thread.
Bump posts are against the TERA Forum Rules. Please refrain from them.
I keep trying to level my healer, but Minea's awfully insistent about me working at work.
kitcalie on 02/08/2013, 11:28 AM - view
was stated in I think it was the 2nd page of this thread. They might want to add it to the first post though as it was a bit hidden


That's a good idea. Done.
Please don't make bump posts. They're against the TERA Forum Rules.
They're located in the Account Services section of the in-game Valkyon Outfitters store..and they're up!
Nobody's forgotten about you. The support team is beyond slammed at the moment. It's taking time to process all the tickets, but they will get to you. Solomon and his people are working as hard as they can. Sorry for the wait.
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