Margarethe wrote: »

@Geletron
Hi,
Anything being done regarding the lag issues?
Apologies for using this thread, however it seems impossible to have a reply on the other one.

Submit a diagnostic per this thread: https://forums.enmasse.com/tera/discussion/18831/keep-submitting-diags#latest

This will allow us to investigate your route to the game servers.

We have a complete summary of the bonuses here: https://store.enmasse.com/black-friday/emp-deals

I found the error and fixed it. The 35,000 EMP bundle is now showing up correctly in Xsolla and for credit card purchases. Sorry about the delay.

@Shadowbarrage That was my fault. Should be showing up properly for everyone now. Sorry about the delay.

The billing information tab is only required for PayPal and BoaCompra purchases. If you are making a credit card or Xsolla EMP purchase, the billing tab doesn't open. You can click the yellow "Review Order" button to continue your order.

That looks like an oversight. I fixed it.

This Friday, November 24, wake up from your Turkey Day food coma just in time to hang out in Twitch chat! Because of the holiday, I won't be streaming from the office this week, but I have something special lined up for you guys anyway. Tune in and get ready to redeem some freshly baked item codes to enjoy over the festive weekend

The stream will air from 3 to 4 p.m. PST at www.twitch.tv/enmasseentertainment

By the way, now that the events have ended I have some fun stats to share on the bonus boss loot.

Over a single weekend...

3-star dungeon boss kills generated 2,497 loot boxes.

Bonus talents and daric drops broke the 30,000 mark.

Roughly 50 E-Line coups were looted.

Over 4,700 Discoballs hit the floor.

31 lucky people got Nut Hatch Weapon skins.

Over 30 Bruiseweave stoles dropped just in time for cold weather.

... all of the above goes along with enough noctenium to choke a naga and enough big-head potions to last a few years. ;D

There were extra additions to the rewards weekend to account for this. We basically bumped a few things up as far as bonus dungeon boss loot and open world boss loot tables, more generous probabilities and contents. Plus there were a few extras such as the Ace dungeon shop additions and double (& even triple) Vergos spawns.

No.

Interesting guesses.

Possibly both.

You're welcome.

P.S. No.

Babbelsim wrote: »

@Spacecats hey sorry to bother you again Spacecats, you send me the codes which is wonderfull but sadly only the first one works the rest i get ''This code has reached it's redemtion limit'' and i only used the codes 6 hours after you send them to me :<

OH!

Try again. Dang, sorry about the hiccups on this. Go get your freaking rewards already!!!

VeryOriginalNick wrote: »

Anyway. No Alice Dress so i'm keeping my money. Then again even if they had put up the Alice dress on sale this year it prolly would have been exclusive to a $500 EMP bundle because of its desirability.

I believe it's been stated in the past, but there are no plans to ever make the Alice Dress obtainable in our region due to a bug with the outfit.

There were popos in the server room.

AGAIN.

Here are the details about Black Friday.

Chido wrote: »

Can the time be changed to an hour later or two?

Theoretically, but we want to keep it at the time that is most convenient for the largest possible playerbase. Why do you think having it an hour or two later would be beneficial (it's already a bit late for East Coast time).

Okay guys, sorry about that. I'll make sure you're taken care of in the next 24 hours.

Glad to see so many players out there were courteous during the celebration events. Thanks so much for making this thread also, it's always good to see a shoutout to positive players!

Babbelsim wrote: »

@Spacecats @Spacecats @Spacecats @Spacecats

Yes you definitely should have gotten it. I assume you checked your forum messages?

TheDarkWan wrote: »

Why did this forum go this way? we are here to say thanks to someone who is doing his job well. Heya space dude, thanks for fixing FF last night. all the best catsy.

The server recovery was actually thanks to our Operations crew. Any time a server has trouble, they are alerted to investigate, come rain, sleet, or snow. It's a tough job! I'll relay the "thank you" to them. I know it's sometimes ambiguous when it comes to who exactly tackles which specific problems on the TERA team, mostly because there are people on the team that would prefer not to be in front of a camera or in the forums

Since I'm the one you guys usually see most often I think it's an important reminder that I'm definitely not the only one passionate about making TERA as awesome as it can possibly be - all of En Masse is on board and trust me that they care a great deal about your guys' enjoyment of the game. I try to pass along your feedback, positive or negative, to the folks at EME that it impacts the most.

As for the shout outs on stuff I DO work on - thank you very much, guys. I'll do my best to continue improving in my role. Threads like these are an awesome encouragement and I appreciate the kind words

Don't be so down on the TERA community! There are so many awesome players out there that are positive and fun to be around, it would be a shame to forget them even when you see negativity. Not all complaints are bad, many are useful when they're constructive, and even those who are negative are still interested in seeing TERA at its best. Don't forget that you're all fellow players with a common love of the game.

Looks like you all saw the server announcements. Just wanted to confirm here that the triple XP, triple drop chance, and BG jackpots have been extended to 2 p.m. PST today to account for the missing hour-ish that they were down. The boss spawns, UHFTT, VG merchant head-wings, and bonus boss loot will still end in a couple minutes as originally scheduled.

Very sorry for the inconvenience on this, everyone. Obviously we strive to have these events go off without a hitch but when mistakes do happen it's preferable to make up for the lost time. Hopefully most of you are able to get back in there and grab some Extra Life loot in the final hours of the celebration!

There will be information about that tomorrow! Stay tuned.

phantazum wrote: »

You probably forgot to reset the servers for day light savings time.

Margarethe wrote: »

phantazum wrote: »

You probably forgot to reset the servers for day light savings time.

Wouldn't that be 1 hour?

Good thinking, but these events were actually set up post-daylight savings. We're still looking into why they ended earlier than expected.

Hey guys, just letting you know we're looking into this. Please stay tuned!

Aeonaris wrote: »

Spacecats wrote: »

The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.

Spacecats wrote: »

The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.

My Fiance donated to spin the wheel and won 5k emp on the wheel and hasn't received anything she hasn't gotten any news back since they said all the items would be out by the 17th, she shared her info with the staff on twitch when she won and still has not recieved anything. i dont mean to sound pushy or anything but its been a while and she was starting to get a little discouraged about it so any news back would be great.

I got you covered once I'm back in the office. Wheel spin winners were kind of a manual process so I can see how that would be delayed a little. Please tell your fiance sorry for the wait!

LXM6H9H4JH wrote: »

ElinLove wrote: »

I think November 30 is a confirmed date tho.

Catservant wrote: »

It says Nov 30 th in the graphic for the news post.

Maybe I'm too much of a cynic, or maybe this is just another example of less than stellar communications from EME, but the lack of any announcement beyond the date in a picture is why I went with tentative.

I'll happy to be wrong though, and that being a firm date. It would certainly fit with a weekend long leveling event, along with their now seemingly usual Thursday patch for any such events.

Here's the Miniguns official page, with the November 30 date at the top and dates below for when different parts of the update will be revealed/explained on that page.

Larger updates have been presented this way for quite some time now (since Secrets & Shadows I believe), the only difference is that the November 30 date currently also appears on the game launch graphic. Next time there's a big update and you're wondering the date, keep an eye out for an official page like this one.

LYC14 wrote: »

So is this event active now?

Yes, sorry for the delay. 3-star bosses share one bonus loot table, and 4-star bosses share another. The full list is a mystery but for a peek at the potential drops check out the in-game calendar announcement.

Ahh I see there was a problem with the settings. Sorry about this guys I'll make an in-game announcement and extend this feature of the rewards event until 11 a.m. Tuesday (Nov 21).

RK9 like all 3 and 4-stars should have the chance for extra items to drop. This is in addition to the triple drop chance increase.

The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.

I know there is going to be some Server Announcements going out at different times throughout the weekend, that should provide you with some details.

I wish I could provide you with a full list of everything that is going on, but I only received basic information to be aware of, before they left for Gstar.

If needed, you can probably check out one of the more recent Twitch Videos to see where Spacecats had mentioned all of the things that were unlocked for this weekends events.

They're a result of Extra Life 2017, thank all the wonderful people who donated their time, money, and support to the event!

Most of the rewards will begin Nov. 17 at 11 a.m. PST. They'll all go away Nov. 20 at 11 a.m. PST, so get those head-wings while you can!


P.S. if you missed our 25-hour marathon charity stream, check out our recorded broadcasts. We did some questionable things for the sake of helping sick and injured kids (and had a lot of fun with you guys in the process)

The TERA servers will be down for maintenance on 11/14 starting at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, a hotfix will be deployed to further address chat-related vulnerabilities, including disabling most usable HTML tags, the removal of the ability to post images local to the client in chat, and a client crash issue related to item-linking.

We will be running an emergency maintenance on 11/11 at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, we’ll be deploying a hotfix for a chat-related vulnerability that allowed the posting of images external to the TERA client in chat. All chat channels will be re-enabled following this maintenance.

We will be running an emergency maintenance on 11/11 at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, we’ll be deploying a hotfix for a chat-related vulnerability that allowed the posting of images external to the TERA client in chat. All chat channels will be re-enabled following this maintenance.

Chat is disabled currently as a precautionary measure in response to a recent vulnerability that was discovered.

Event needs some tweaks. I posted this in the other thread:

"Given the state of the game right now and the fact that chat is disabled, it's not exactly an ideal time to be running this event. At the same time, it doesn't hurt to keep the event running in it's current form throughout this weekend for those that wish to participate.

Given the circumstances, I want to provide the community some reassurance that we will run this event again in the very near future with some tweaks to make it more rewarding based on the feedback we've received."

Given the state of the game right now and the fact that chat is disabled, it's not exactly an ideal time to be running this event. At the same time, it doesn't hurt to keep the event running in it's current form throughout this weekend for those that wish to participate.

Given the circumstances, I want to provide the community some reassurance that we will run this event again in the very near future with some tweaks to make it more rewarding based on the feedback we've received.

Please see Denommanator's post on this:
https://forums.enmasse.com/tera/discussion/18877/status-of-potential-chat-vulnerability

KarmaTheAlligator wrote: »

Code - poopdog & spicy boy

In honor of @seandynamite and his son (PoopDog, check him on YouTube ) who went through a Hot Ones challenge during the 25 hour stream!

Today's Twitch stream will announce the results of our Extra Life charity drive! The higher the amount raised, the more milestones reached. The more milestones reached, the cooler the rewards for the weekend of November 17-20!

See our Extra Life page - The EME Dream Stream Team for the details on which milestones are unlocked at which amounts.

We'll see you today (Nov 10) from 3 to 4 p.m. PST at https://go.twitch.tv/enmasseentertainment

Servers are back up.

Dokibun wrote: »

You need to disable megaphones, that's what screenshots from EU have told us.

Megaphones are disabled in the EME version.

Hyper-Fire-Turbo-Time is definitely unlocked, along with overworld BAMs to test your heightened skills against. Nov 17-20 looks like it's going to be an awesome weekend for TERA players.

Moving to off-topic since this isn't exactly TERA related. Still we are excited to see Project W from Bluehole and it's really cool to see the game emerge for the public.

Kimberlyn wrote: »

So based upon the recent actions, will it be safer to play now that the chat is only Guild chat, if you can trust all of your guildmates?

That was our motivation behind leaving guild chat open, we figure players should have relative trust in their guildmates.

Beyond posting images in chat, it's unclear how much this affects players. A lot of the fear over this issue has come from various Reddit posts and other places, claiming the potential for hacks, viruses, and other things made possible. We want to take that seriously, of course, because if it proves possible it could affect players in a really bad way. So far, we haven't seen anything to that affect.

Rather than posting details about the hack in the forums, please DM @Denommenator, @seandynamite, or myself if you have information or you feel you were legitimately compromised due to some kind of game exploit. Screenshots always help!

Outside of those DMs I'd like to ask you guys to please refrain from giving details about proxies, exploits, hacks, etc... Please keep the forum rules in mind when posting. Thanks

Kimberlyn wrote: »

I just wanted to know, and get it out there, if this was real or not. I figured having the community speak on it on something other than disc would help some more.

The chat vulnerability seems real based on the reports we've seen. What's not clear is the extent to which it can be abused towards nefarious ends. We're investigating further and taking precautionary measures until we understand it better or have some fix for the vulnerability in place.

We're going to be taking a maintenance at 5:30 p.m. PST today to apply a change that will prevent all chat EXCEPT guild chat. This is being done as a precautionary measure while En Masse and Bluehole investigate the vulnerability discussed in my previous post further. Expected downtime is about an hour.

R63TFLHPYD wrote: »

Meowmew wrote: »

Any info on when people that got items from the auction will receive said items? \o/

Friday.

Actually it might take us a little longer than Friday since there are quite a few rewards to send out. We're aiming to get all donation rewards granted before the big Nov 17-20 weekend.

I'm feeling a bit better, thanks for the well-wishes you guys. The bundles and donations stopped yesterday (Nov 8) at Noon PST, but we're still waiting on the final number. All signs point to an awesome amount of money collected for sick kids, and we're pretty sure we beat last year's amount

We're planning to talk more about it during the Friday TERA stream, along with the possible reappearance of some of the EME folks that helped out with the weekend event. If not sooner, you can expect to get the final results and milestone rewards stated at that time.

We were recently made aware of a potential vulnerability related to in-game chat. We learned about this the same way that many of you did, through our official Discord and a post made to the TERA subreddit yesterday which was promptly removed by the moderators there. We greatly appreciate those community and player council members who took efforts to quickly report this to us.

The developers of TERA were immediately made aware of the vulnerability and they are exploring an appropriate course of action with the highest urgency. While they do so, the team at En Masse is continuing to investigate and assist the developers in any way possible.

There are very serious claims floating around of what this vulnerability potentially allows malicious users to do. We are taking these claims very seriously but, as of this time, we have no evidence that the vulnerability is being exploited in these ways or that any player information has been compromised.

Please remember that posting about 3rd party software, hacks, or exploits is against the forum rules. With your continued support we can help prevent the spread of information that may aid users with malicious intent to exploit this or any other vulnerability or source tools that would facilitate it. If you have any information that may be valuable to our continued investigation of this, please PM our staff on the forums directly.

We will provide further updates on this vulnerability once we have more information.

Max character slots will increase to 18, and we'll be giving out a free character slot voucher as a login reward (one per account) in order to unlock it. If you're capped out on a server, make sure you log into one of your characters before making your Gunner so you can use that voucher and get your free slot.

It's confirmed that race changes will NOT be allowed. I want to say this was addressed during the Twitch stream on Oct 20 (we also addressed being able to only make Elin Gunners for a limited time - that's not the case. You'll have all the time you need to create one) but I could be wrong about the date.

In any case - to have an Elin Gunner you have to create a new character.

This weekend we are highlighting Thaumetal Refinery (Normal) and (Hard). Take advantage of this event to get a cool head accessory!

Starting Friday, November 10 at 10 a.m. PST, and continuing until the following Tuesday, November 14 at 8 a.m. PST, completing Thaumetal Refinery (Normal)—that is, by defeating Garuuksalk, the final boss—yields a bonus drop of one of the following items (determined at random):

Miner Hat ×1
Smart Dyad Niveot Structure ×1
Superior Noctenium Elixir ×1
Titan's Earth ×4
Titan's Storm ×4

For even more rewards (also determined at random), delve into Thaumetal Refinery (Hard) and defeat Nightmare Garuuksalk.

Miner Hat ×1
Smart Dyad Niveot Structure ×1
Superior Noctenium Elixir ×2
Titan's Earth ×6
Titan's Storm ×6

The Miner Hat is only available this weekend through these dungeons, so grab your friends and head into the refinery!

Spacecats is out ill today (he caught a computer virus). I suspect that information will be posted tomorrow.

StitchedSoul wrote: »

Why on that page writte Nov 15?
o-o change it then. Misleading

November 15 is when we reveal more information about the dungeon on the promo page.

Nothing has been delayed. Our initial target release date was November 30; and we will hit it. If it slips to December, then you can call it a delay.

The team has been submitting tickets based on what crazy hopping we are seeing in these diags - so please be sure, if you are experiencing lags/disconnects and are in North America, submit your dx diag to diag@enmasse.com so we can make sure Network Operations has real actionable data to help the providers track down the issues. Don't just post them in the forums and count on someone seeing it - that email box is monitored and we get them immediately. Thanks!

Naru2008 wrote: »

This isn't TERA or Comcast's issue. This is an issue with a third party connecting the two main parties (and you).

Follow counterpoint's instructions and that'll be the best way to help them gather data to work on, even though they can't do much themselves.

THIS.

Well, I believe @counterpoint forwarded this image along, but if any of you are having the issues please don't count on just posting to the forums. In order for us to have real visibility we need you to send these to the above email address.

Please don't just post the diag results here. We have opened tickets due to crazy routing issues and need them sent to diag@enmasse.com to make sure the network operations folks see these.

Please submit a DX Diag to diag@enmasse.com - we have opened tickets with providers that are routing players all over the place.

Hoping to get the runner-ups sent their mini rewards on Wednesday Nov. 8

JXE5356AKE wrote: »

CobaltDragon wrote: »

For this, a bug report was already filed, to allow the item to just be discarded.

Ah okay, are we just waiting for it in a future build then? Thank you!

It's in the hands of TERA's Developer ( Bluehole ) now, but yeah, I'd expect in an up-coming update, the current item's properties will be changed to allow it to be able to be discarded.

In the short term, if there is a need for immediate removal, the route is a Support Ticket with Character Name(s) / Server(s), and the item you're needing removed.

For this, a bug report was already filed, to allow the item to just be discarded.

ElinUsagi wrote: »

They should just remove federation bill and fashion coupon stores and revamp vanguard credit shops.

No need to be stressed over that much shops.

I really hope also that Emporioum shop would be a NPC in the game with stuff avaliable for everyone that have enought credits to spend for the item. I am sick to see how many times I get the same page of things that I dont even consider to spend my credits for and have to wait who knows how much days to see something that picks my interest. Wasting credits to refresh store items is also tricky so is a no no.

This is not off the table, just so everyone knows. Fed Bills are a NA only shop that has no real theme or reasoning to maintain. If the items from there became available in other places, and there was a "buy back" price for those fed bills to another currency that will be maintained, it is just as valid.

Ryvenn wrote: »

seandynamite wrote: »

*snip*

So the "why does everything else take SO long to change/update." fact will be treated as a question that I just gave you an answer to. The short of it: there are about a million moving pieces that we must be aware of, along with the thousand other things we are responsible for. So updating in game shops hadn't been done in a while, and I knew it needed to be done. I committed to carving out enough time per month to tackle one shop at a time. I apologize that I don't have more time to devote to it, but I feel like devoting ANY time to it is more than you've been promised before, so I'm already winning.

None of this really applies to the fashion coupon shop, does it? There's no economy or progression impact to worry about there. I know there is an update coming soonish, but I'm curious as to why existing assets and existing fashion coupon items (eg Nightforge weps) cannot be added quickly. It seems like a low/no-effort thing.

Again - "seems like" the operative phrase. It isn't as easy as you think. So my response still stands. I'm not trying to be snippy, but when we announce "Hey everyone we're finally going to do this" and we get met with "do it faster" it's hard to smile and nod. As I said, it will be done when the time comes, I understand your anxiousness but please don't claim to know how "easy" or "hard" something is based on nothing at all except your intuition.

To clarify, catalysts will stop dropping in game on Tuesday morning, but if you have an uneven balance you can still purchase what you need to do more pulls until 11/14 (at which time all catalysts will be removed from game and balances reset prior to the next potion shack.

HAAYAAKD43 wrote: »

you guys made pretty quick changes to elite like the ccb and mount change, why does everything else take SO long to change/update. (notice how that's not phrased as a question,but rather a fact ).
the things you're able to change, should be changed.

I'll add my 2 EMP as well: changes to Elite like updating the mount are actually done via a tool that updates it immediately. Things like adding, revamping, updating a store takes a lot of things into consideration. Things like the economy of the currency, the items that are in there, the items that are being added, the pricing of said items and the impact it will have on where players obtain it currently, how it will affect broker prices, how it may affect the intended game design to drop those items, whether the items are usable by max level players, whether the items are usable by lvl <65 players, how it impacts the OTHER shops in game, whether it can be exploited, and so much more.

So the "why does everything else take SO long to change/update." fact will be treated as a question that I just gave you an answer to. The short of it: there are about a million moving pieces that we must be aware of, along with the thousand other things we are responsible for. So updating in game shops hadn't been done in a while, and I knew it needed to be done. I committed to carving out enough time per month to tackle one shop at a time. I apologize that I don't have more time to devote to it, but I feel like devoting ANY time to it is more than you've been promised before, so I'm already winning.

You'll no longer be able to get catalysts on Tuesday morning (11/7), but you can use any you have until 11/14.

HAAYAAKD43 wrote: »

you guys made pretty quick changes to elite like the ccb and mount change, why does everything else take SO long to change/update. (notice how that's not phrased as a question,but rather a fact ).
the things you're able to change, should be changed.

Just for the sake of transparency, things often happen behind the scenes that are planned for weeks before any announcement is made.

There will of course be times where it more appropriate to make an announcement really early on, in order to get player feedback first.

The example you mentioned, was something that had already had a lot of planning that had gone into it from multiple departments, while the request to change items in the shops was something that we've been wanting to do for quite some time, but takes a lot more planning, as well as needing additional input from our player-base, regarding the priority of which shops need updating.

You'll have the date this week.

Naru2008 wrote: »

CobaltDragon wrote: »

You can refer to this Comment made by TERA's Producer ( seandynamite ) :

https://forums.enmasse.com/tera/discussion/comment/183633#Comment_183633

@CobaltDragon that link leads to a 'You don't have permission to do that' page. Might want to fix it.

Thanks for the heads up, I didn't notice that the Thread had been moved.

I responded to the new Thread you created : https://forums.enmasse.com/tera/discussion/18805/vanguard-shop-and-the-development-roadmap#latest

You can refer to this Comment made by TERA's Producer ( seandynamite ) :

https://forums.enmasse.com/tera/discussion/comment/183633#Comment_183633

Trappie wrote: »

I am still having this issue

Alright, If you haven't already done so, can you please make a Support Ticket ?

If you have already made a Ticket in the last 6 hours, can you check to see if you've already received a reply, and update that Ticket, so that we can continue to investigate ?

Thanks!

Just wanted to mention that we are now aware of all of the players reporting the User Authentication Failed error message, and will begin looking into what had occurred.

Just to quickly check, the most recent Forum Posts seem to be implying that their issue seems to have resolved around 10 minutes ago.

Is this the case for everyone, or is there still a lingering issue for some ?

FF and TR are back up. Thanks for your patience!

*coughs*Simple Salts*coughs*

Just a reminder to all of our players that Daylight Savings Time ends this weekend and TERA will revert to Pacific Standard Time. Events that started at 10 a.m. PDT will start at 11 a.m. PST.

Please bear this in mind when scheduling your activities! Have a great weekend and don't forget to check out the EME Extra Life stream!

You should try logging all the way out, closing your launcher, and then logging back in. If your set up is still bugged out, please file a support ticket.

Today we'll show off the winners of the Halloween Screenshot Contest! There were a ton of excellent entries submitted in the official contest thread, and the decision was pretty tough, but the winners in each category are as follows:

• Scariest: Flayre (MT)
• Funniest: Sutcho (TR)
• Most Dramatic: Butts (TR)
• Cutest: Neko (CH)
• Most Halloweeny: Jesyka (MT)

The winners of each category will receive 3,000 EMP... BUT WAIT!

No runners-up? No honorable mentions?! We HAVE to have those! I'll be showing off some of the community favorites and handing out some extra prizes. If you haven't taken a look at the entries yet, give the thread a visit and click the "Like" button on the screenshots you think deserve a little somethin' somethin'.

In addition to showing off the spooky stuff, I'll reveal the Extra Life milestone rewards we have planned this year. THAT'S RIGHT... EXTRA LIFE 2017 IS GO! The more money we raise for children in need, the more all TERA players will benefit. The weekend of November 17-20 has been designated Extra Life rewards weekend. If we reach our $15,000 goal, expect to see a ton of in-game stuff happening those days (again, details will be shown during the stream).

The show is November 3 from 3:00 to 4:00 p.m. PDT. See you there! https://go.twitch.tv/enmasseentertainment

UPDATE:

We have restored those items that were lost directly to player's Item Claims. In the case where you opened a loot box, won an item, and then it was lost, please contact Customer Support (http://support.enmasse.com/tera). They can verify your receipt of the item and issue a new one.

For those stuck in parties, this is a weird recurring bug that we do not have a reliable resolution for. We are working with the developers to try and sort it out.

More to follow, but be aware that a resolution may not be immediate.

Oh alright, please feel free to re-open your existing Ticket with out Support, and ask the current Agent to escalate your Ticket over to me. ( Ryan "GM Cobaltdragon" ) and I'll be happy to review it, ask some additional questions, and help you track down what Account has those character, and the current Email tied to that EME Account.

If you played through Steam sometime after June 11th 2015, then there is a very high likelihood that your Game Account is actually still tied to the European Servers, as explained in the News Post we had made here : ( http://tera.enmasse.com/news/posts/important-news-for-europe-and-russia )

You may want to try contacting Gameforge's Support here : ( http://support.tera-europe.com/ ) and provide them with any additional details you can remember, such as a Character's Name / Server Name, or any Invoice / Transaction ID's from a purchase.

Hey all,

We're investigating various issues following this morning's maintenance and subsequent server crashes:

- Player claims of data rollbacks (purchased or acquired items missing)
- Issues with players stuck in party

We'll post back with any progress/findings as we have them.

Thanks for your patience and understanding while we work to sort this out.

ReaperElena wrote: »

All the servers came back at the same time, so I guess the others are correct as that was inaccurately posted. Eme did stated it was a miscommunication...

The other 3 Servers being migrated just happened to have the work finish early, around the same time the maintenance was completed, so that was just coincidental.

While not a huge update, I did want to let you all know a couple things that are deploying today:

1. We have added 60 TERA Reward Points to the non-repeatable version of Thaumetal Refinery
2. We have added 60 TERA Reward Points to the non-repeatable version of RK-9 Kennel
3. We have added 90 TERA Reward Points to the non-repeatable version of Thaumetal Refinery (Hard Mode)
4. Elite Status players will now have an always-on Continuous Crystalbind effect
5. We have removed the Complete Crystalbinds from the Elite Gift Box since the effect is now on all the time

Also, it's a known issue that the visual effect of the Crystalbind bubble is now on all the time for players with this buff. This visual effect will be removed in v62, deploying later this month.

Phelps wrote: »

And I here thinking that I wouldn't have to wait even a minute, since I play in MT.

As mentioned in my post above ( the 7:33AM one ) , we're are still expecting MT and AV to be available much earlier than the other 3 servers, so hopefully you will not have to wait another 3 full hours.

3LHJDWYAHR wrote: »

hey, in Argentina, it's 11:40 a.m and i can't enter any server

You still have another 3 hours and 15 minutes to go, since the expected time is 11:00 am PDT.

Sorry for the miscommunication that was posted on Oct. 23rd.

There was a normal Server Maintenance on top of the migrations we're conducting today.

The current expectation, is that both MT and AV will come up and be available much earlier than the other 3 Servers.

Sorry for the miscommunication that was posted on Oct. 23rd.

There was a normal Server Maintenance on top of the migrations we're conducting today.

The current expectation, is that both MT and AV will come up and be available much earlier than the other 3 Servers.

Aphroidite wrote: »

Discodolly said its being restarted though.

She's right! It's currently being rebooted. Sorry for the unexpected downtime.

The November BG calendar can be found here!

We had some great entries for this contest! Thank you to everyone who submitted entries!

That said, we had some outstanding submissions that stood above the rest, so here are our category winners!

Scariest: Flayre (MT)
Funniest: Sutcho (TR)
Most Dramatic: Butts (TR)
Cutest: Neko (CH)
Most Halloweeny: Jesyka (MT)

Each character receives 3,000 EMP! Congratulations to everyone who participated! Happy Halloween!

MidokuPasta wrote: »

Halrath wrote: »

CassandraTR wrote: »

@Spacecats @seandynamite

I know that seandynamite posted his response here: https://forums.enmasse.com/tera/discussion/18594/elite-status-updates-changing-to-elite-status-bring-new-benefits-for-you-needs-editing

seandynamite wrote: »

Sorry for the late post, folks (I was actually out of cell service range all day yesterday and last night); the issue was caused by a sync issue between the databases from the game and from the store. The folks that run the the store databases said they would be refunding all purchases made in the 3 hour-ish period that the database was out of sync. If you don't see either the items or the EMP, please file a support ticket and CS can handle those on a case by case basis.

I have to say that the kyra flash window/tera store was down for longer than 3 hours. It was more like 8 or 9 hours, not coming back until PM EST. There are also a number of people that have not received their items, despite EMP being deducted from their account.

Could you please consider extending the end date for this sale? This would help the people who are having issues, and it would allow people who couldn't play after Saturday because of RL reason the chance to purchase mounts as well.

Thank you.

Sorry about all of the technical issues this weekend. I'll extend the sale to run through 10 a.m. PDT on Halloween.

How is that going to help people who spent money on mounts, but never got the mounts, and never got refunded? I can't afford to pour another 20.00 into the game hoping to get lucky.

I know there were issues with our purchase systems this weekend. The platform team is working on that right now. Players who made purchases will get the items they wanted. I'm sorry you were affected by the issue, but we will get this resolved.

CassandraTR wrote: »

@Spacecats @seandynamite

I know that seandynamite posted his response here: https://forums.enmasse.com/tera/discussion/18594/elite-status-updates-changing-to-elite-status-bring-new-benefits-for-you-needs-editing

seandynamite wrote: »

Sorry for the late post, folks (I was actually out of cell service range all day yesterday and last night); the issue was caused by a sync issue between the databases from the game and from the store. The folks that run the the store databases said they would be refunding all purchases made in the 3 hour-ish period that the database was out of sync. If you don't see either the items or the EMP, please file a support ticket and CS can handle those on a case by case basis.

I have to say that the kyra flash window/tera store was down for longer than 3 hours. It was more like 8 or 9 hours, not coming back until PM EST. There are also a number of people that have not received their items, despite EMP being deducted from their account.

Could you please consider extending the end date for this sale? This would help the people who are having issues, and it would allow people who couldn't play after Saturday because of RL reason the chance to purchase mounts as well.

Thank you.

Sorry about all of the technical issues this weekend. I'll extend the sale to run through 10 a.m. PDT on Halloween.

Thank you all for your submissions! Looking forward to announcing the winners on Tuesday!

Sorry for the late post, folks (I was actually out of cell service range all day yesterday and last night); the issue was caused by a sync issue between the databases from the game and from the store. The folks that run the the store databases said they would be refunding all purchases made in the 3 hour-ish period that the database was out of sync. If you don't see either the items or the EMP, please file a support ticket and CS can handle those on a case by case basis.

Join the TERA Twitch stream on October 27 and get ready to hop in the Fraywind queue! I'll be playing on my Valkyrie, giving out special rewards based on the outcome of the matches we play. We'll also start a festive FWC jackpot during the stream to reward those who participate in the PvP.

The show will run from 3 to 4 p.m. PDT at https://go.twitch.tv/enmasseentertainment

Congratulations!