TERA Online dev tracker
Halrath (Associate Product Manager)
Okay. This thread has more than my recommended daily allowance of snark and bile. Agree to disagree, folks.

[STAKED]
Moved this to Celestial Hills since they're the ones who can give the most relevant answers.
Only you can prevent necro threads...which are against the Forum Rules.

Staked.
Petitions are now against the TERA Forum Rules.

Locking this down.
Petitions are now against the TERA Forum Rules.

Locking this down.
Moved to the languages section. All non-English posts must be made in here, no matter the content.
Let's keep this discussion going here so we don't duplicate our efforts.
I'm locking this down for several reasons, not the least of which is listed below. We welcome discussion, and even criticism, but ask that it be done in a constructive, not histrionic, fashion. Thank you.

TERA Forum Rules
B. Spamming and Post Content
- Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
Okay. I'm going to lock this before it contributes to global warming.

If you have suggestions, please post them here.

[STAKED]
As Minea posted, we're working to get these issues resolved. We're sorry for the inconvenience. Believe me, we want you in-game and playing.
Locking this down. Editing files is a violation of our ToS.

Official TERA Forum Rules
Locking this down. Editing files is a violation of our ToS.

Official TERA Forum Rules
Mods, and discussions about them, are against the ToS and TERA Forum Rules.

Locking this down.
There are so many threads, ours and others, documenting the login issues. I'm locking this one down.
Excellent idea.
Our operations team is looking at this issue, and have been since it started. I know you folks are frustrated, and we want to get you into the game as soon as possible. Please bear with us.
I'm locking this down before it gets worse. We don't need anger and personal attacks from or for anyone. Everyone's frustrated--we get it.
Okay, this thread is about log in issues and our updates on the matter. It isn't about one type of player or another. Please cease all other discussions at this point.
Unfortunately, the only update at this time is our Operations Team is working hard to resolve this situation. Please keep watching the forums, or our Facebook or Twitter pages. Sorry!
Locking down this duplicate (and necro) thread. For the latest updates, keep watching this pinned thread.
Closing down this duplicate (and necro) thread. For the latest updates, please check this pinned thread.
Closing down this duplicate (and necro) thread. For the latest updates, please check this pinned thread.
It's likely related at some level. Hang in there and bear with us. Sorry!
We're aware of this issue and Ops is working to bring it back up. Sorry about the headache, folks.
We're aware of this and the Ops team is working to bring the server back online. Sorry for the hassle.
They weren't deleted. They were moved to the Mount Tyrannas section.
Moved to suggestions section.
Please don't bump.

We are, however, tearing into this. This appears related to the login issues we're already working on.
Ooookay... this looks like a good place to stake this.

[STAKED]

Update: All servers should be up, thank you for your patience!

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We're aware of this issue and are working to bring it back up. Please bear with us.
Edited by: Minea almost 2 years ago - Reason: Update: All servers are up
We're aware of this issue and will post updates here.
We're aware of this issue and will post updates to this thread.
We're aware of this issue and will post updates to this thread.
Treeshark informs me that he'll post the makeup nexus time when we can. We're still researching the cause of the problem. Hang tight, folks.
Moved to Suggestions section.
There's already a thread that covers this topic. I'm redirecting traffic there.
Edited by: Halrath almost 2 years ago
Staking this thread in the hopes that goodness and light will find its way into all of our hearts.
Keep the comments classy and constructive, please.
Redirecting this topic to an existing thread.
Petitions are against the TERA Forum Rules.

Locking this.
During the maintenance period, we updated the official TERA forum rules. Please note these are in effect now.

Thank you and have fun in TERA: Rising!
We have a forum for reporting bugs. This isn't it.

Please report your bugs here.
If you're getting the checksum error, try the steps listed here.
Nipuni's got some mad skillz.
A lot of the team worked long, hard hours to ensure a smooth launch. They'll appreciate your thanks!
The support team posted a note that speaks to this.
I suggest talking with our superfly support team. They can probably get you sorted the quickest.
If you've gone through the troubleshooting steps, and are still experiencing this problem, you should contact customer service so they can troubleshoot the issue.
And it's against the TERA forum rules to discuss activities that violate the TERA TOS.

Locking this down.

Official TERA Forum Rules
E. Illegal Activity
- Requesting, arranging, or offering copyright infringement (piracy), illegal activities, or illegal drugs.
- Discussing illegal activity committed personally.
- Discussing or arranging anything that violates the TERA terms of service.
Edited by: Halrath almost 2 years ago
You should contact customer service so they can troubleshoot the issue and get you into the game.
Please keep your comments constructive and relevant.
Momoni, this is the first I'm seeing reports of this. I suggest talking customer service so they can troubleshoot the issue and find the cause.
If you've gone through the troubleshooting steps, and are still experiencing this problem, you should contact customer service so they can troubleshoot the issue.
This thread derailed fast. Locking it down.
Pretty sure no further good can come of this.

[STAKED]
Locking down this duplicate thread. If you're having problems with this issue, and troubleshooting through the support doc didn't resolve it, please contact customer service for assistance.
Valkyon Outfitters is the TERA store. It is NOT a factor in this matter.
[STAKED]
Those names aren't available. You'll have to rename them. Sorry for the hassle.
As previously stated.
Since the discussion can't be kept clean and constructive...

[STAKED]
Locking this duplicate thread. Feel free to continue the discussion here.
Edited by: Halrath almost 2 years ago
You have the option to do them again, but you do not have to.

Known Issues - TERA: Rising
Question asked and answered.

[STAKED]
[Moved to Suggestions forum]
The game is free to play today. If you sign into your account on the website, you should see the Download Game button.

Or just click on Minea's link.
Edited by: Halrath almost 2 years ago - Reason: Added suggestion.
Let's keep it clean and classy, folks. No need for namecalling.
Geserino, I hope the support team gets you sorted out. I'm locking the rest of this miasma for the good of all players.
Wow. Such a necro thread. Very uncool.

Staking it.
We're looking into this issue right now. The support team asks that if you're affected this way, start filing tickets and they can get you sorted. In the meantime, we'll investigate the cause. Sorry for the hassle, folks.
We're addressing this topic in this thread.

If you have an active subscription, but are still experiencing this issue, please file a ticket with our support team. They'll get you sorted.
Edited by: Halrath almost 2 years ago
If you have an active subscription, but are still experiencing this issue, please file a ticket with our support team. They'll get you sorted.
We don't consider it "only 3 days of waiting." As I said, if you're affected by this issue, file tickets with support. We're looking into the cause of the problem.
If you're having this problem, file a ticket with our support team and they'll get you sorted.

Locking duplicate thread.
We're still looking at this issue. The Support Team is making fixes as fast as they can. Please bear with us. File tickets if you need to. I promise that we've got eyes on this.
Here's the latest. I spoke with Solomon. We've identified the issue and are working to fix it. That said, it's going to take time. If you have this problem, your best bet is to open a support ticket, rather than waiting in the support chat queue.

Please only open ONE ticket. Duplicate tickets just slow the process down for everyone.

Again, we're sorry for the interruption, but we're on it. Hang in there.
No one is pulling a cheap shot. As I have repeatedly posted, this is an issue we're trying to fix. We don't want you locked out any more than you want to be. I encourage you to open a support ticket so you can get back into the game as soon as possible.
Okay. No more good can come of this, so I'm putting a stake in it. The support team will get the problem resolved.
Leopold on 02/01/2013, 04:24 PM - view

To the people who paid and having their subs expired contact live support and they will sort you out.

To the rest like me who came from the free time but it expired later; if you have bought a chronoscroll before you can pay them 2k gold and they will give you extra time (talk with them on live chat).

If you haven't bought one before your only options are to buy more time with subs or just wait till Feb 5th.


I'm glad you got the answers you need. This really is the state of things. With that, I'm closing this thread down.
Okay. Threads full of insults and vitriol do no one any good. Locking this down.
The forums will probably less helpful than talking to the fantastic people in customer support. I hope they can get your situation sorted out.
Our support page or TERA Answers might get you going again.
Thanks! I'll pass your kind words to the rest of the team. We appreciate it.
Necro thread must die.
Remember, only you can prevent necro threads.
Keep the conversation constructive, please.
I want to put that on my refrigerator. Awesome.
Because TERA: Rising doesn't launch until next week.
Aww, too late. The thread turned to evil.

[STAKED]
If this conversation doesn't get back on topic, it will have fewer participants for awhile. If you can't say something nice, move along to another thread.
Please keep your comments constructive. Thank you.
Okay. The discussion isn't even about the topic anymore and has devolved into squabbling. This looks like a good time to stake it.
I think this has run its course. Staking it for the sake of peace and harmony.
I love the halo over Valhalana. Shiny.
Let's keep the discussion constructive and undramatic please.
*eyes devolving discussion whilst holding stake*
Yes, maintenance will take approximately 31 hours. We're sorry for the inconvenience, but hope you'll get excited.

Question asked, answered, and locked.
As this information is covered here, I'm locking this thread down.
That's the kind of discussion that warms my icy heart.
We're not going to retroactively apply the new cooldown rate to existing cooldowns. If you have a cooldown, it should just run its normal course. New cooldowns after TERA: Rising launches will follow the new timeframe.

Hope this helps!
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