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HLK76PFWXT wrote: »
Can we get some clarifications please?

1) The loot boxes from the tera store that will be added to the federation bill store will be temporary as in they will be removed on the 16th january or the items themselves will be temporary expiring eventually?
2) What will happen after 16th january? are we going to see another batch added to the federation store lasting another month or that was it and the federation bill store will actually be removed?

p.s. i am not sure if you actually care about our home planet but you are definitely good at recycling ^^

The loot boxes will be added until the shop closes, at which point the current contents (without loot boxes) will be moved over to the Fashion Coupon store until further notice. Think of it like a close-out offer by Tikat, and a way to use up your Fed. Bills if there isn't anything in the store you're currently after.

It's clear from the comments that a lot of you had high expectations for this store in particular, but as the TERA team reviewed the whole purpose behind the Fed. Bill store (and this has come up many times since I started at EME) is a little muddled. Our region treats Fed. Bills differently than any other region, and the items that players can get from the store aren't really game-changers.

The comments I see that are upset about the shop closing seem like they really just want a shop in the game that's worth spending Fed. Bills on because nothing in there right now does that. It wasn't an easy decision for the product team to make, but trust me that the fewer stores and currencies we have in-game, the easier things are to manage and do fun things with in the future.
I attempted to TP you out to save a little time (looks like it worked?). Glad you were able to pick up the quest, though. The accessibility of Stepstone was recently changed and getting stuck like this is an odd consequence of that.
LeyR wrote: »
Spacecats wrote: »
This morning was meant to correct the event back to its intended state, restricting the box to only Elin Gunners. The fact that others purposefully opened boxes intended for Elin Gunners to receive a partial reward is actually unfortunate since they won't be able to take full advantage of the contents, but that doesn't prevent other players from creating Elin Gunners in order to get the full contents of the box.
I leveling elin gunner but i unfortunately grab this box with my ninja. Well, this box cannot be transferred to my miniGUN. Interesting event, huh.

If you somehow got the box on the wrong class, you can put it in the bank to transfer it to an Elin Gunner.
The box was intended to encourage people to level up their Elin Gunners, just as we celebrated Ninjas and Valkyries when they were introduced to the game. The fact that other classes could open them to receive any (though not the entire) reward was not an intentional part of the event, but was possible.

This morning was meant to correct the event back to its intended state, restricting the box to only Elin Gunners. The fact that others purposefully opened boxes intended for Elin Gunners to receive a partial reward is actually unfortunate since they won't be able to take full advantage of the contents, but that doesn't prevent other players from creating Elin Gunners in order to get the full contents of the box.

To those saying "I don't feel like making an Elin Gunner but I still want the contents," sorry, but this was always intended to reward those leveling their Elin Gunners. Hopefully the rewards you can gain during the event are worth the time it takes to properly unlock them now that things are working as intended.
Poor Spacecats, Late to his own show.

Yeah. I had a decent streak going too :/
Well, we’re sad to say that Tikat has decided it’s time to pack up the shop and move on to care for his loved ones. As such, there is a transition plan in the works and YOU get to help with it!

  1. As of yesterday (11/30), the daily allotment of (5) Federation Bills will no longer be arriving in your mail on login.
  2. We will be launching a poll shortly to vote on your favorite loot boxes from the TERA store, which will be added to the Federation Bill store for a limited number of weeks starting on December 14th.
  3. Also on December 14th, all items from the existing Federation Bill shop will find a new temporary home in a new tab in the Fashion Coupon store. One thing that will remain in the Federation Bill Shop is the 1-to-1 conversion purchase of Fashion Coupons for Federation Bills (i.e., 1 Fashion Coupon will cost 1 Federation Bill, non-refundable!), so the prices will be exactly the same as they are today, albeit in Fashion Coupons instead.
  4. Around January 16th, the loot boxes that were added on December 14th will be removed from the Federation Bill shop, leaving only the conversion to fashion coupons

Use of the Fashion Coupon shop will be temporary, although some things may find a permanent home there if they make sense.


-Spacecats and Seandynamite
aZocXSj.jpg

Today for the TERA weekly community stream, I'll group up with some fellow En Massians on Celestial Hills to play the new Elin Gunner class! Get yourself through Stepstone Isle as quickly as possible if you want to join us in-game. We'll bring along a few surprises to award Elin Gunners, but you'll need to meet different qualifications in order to get the goods. Tune in to find out what's required.

For those in the Twitch chat, we'll play some games to celebrate the new update and hand out some sweet sweet raffle prizes.

The show will air today (Dec 1) from 3 to 4 p.m. PST at https://www.twitch.tv/enmasseentertainment

Waiting on the graphic to finish the news post, but in the meantime here's the schedule for the next few days:

Dec 1: Corsairs' Stronghold
Dec 2: Champions' Skyring
Dec 3: Corsairs' Stronghold

Rewards are slightly updated. Winning a BG gives you a shot at:

Emerald x1
Titan's Fire x4
Titan's Peace x4
Titan's Earth x4
Titan's Storm x4
Also, if you notice any other Loot Boxes or Smart Boxes that have become untradeable this patch that were previously tradeable, let us know.

I'll compile a list and send that information forward.
That has to be unintended correct?

So far on TR we have heard Starglow Weapon loot box and Arctic Weapon loot box.

I can't see how you would purposely want to lose money from less EMP purchases.
@spacecats @Halrath

Another problem, it seems the elin gunner box is account based. That means if you created your elin gunner, then claimed the item from item claim, didn't like how your elin looked, and remade it you will not get another box upon recreation.

Is this intended? Halrath's previous leveling event involving catalysts did not do that. The boxes are not bankable so they should not be account based.

Thank you for reporting these two issues. I've brought it to the attention of the appropriate departments, and we'll figure out what is going on, and the best way to resolve each of them.
GOOD NEWS - A new loading screen contest has been announced!

Check out today's post for contest details. If you have artist friends (or you're an artist yourself) help spread the word so we get some awesome entries to show off. Deadline is January 2.

http://tera.enmasse.com/news/posts/tera-contest-elin-gunner-loading-screens
There WILL be maintenance on Thursday (11/30) for the big update. We expect it will run from 8 to 11 a.m. PST.
All these codes will expire November 30 at Midnight PST.
FWIW I bought over 200 Pet Food boxes to get my candyspinner that I've been obsessed with getting. So bad luck knows no boundaries.
How is any of this different that purchasing baseball, football, Pokemon, or Magic card packs? How is it any different than purchasing blind boxes of toys? Just asking as a player and person that grew up buying all those things. I am guaranteed to get a thing, but it's all chance as to whether I get what I want or what is "rare".

Not trying to poke or prod, just wondering if you consider those different, and if so, how?
Our support section might be able to help.
Cyber Monday is here, but we couldn’t choose just a few of the best-selling items to bring back…so we’re extending discounts on all of our Black Friday sale items in the TERA Store until 9 a.m. PST on Tuesday, November 28! This is also your last chance to get a special gift any time you purchase EMP!

1,000 EMP Bundle
To the regular 1000 En Masse Points (EMP) purchase, we’re adding:
1 Opening Act loot box (containing highly desirable consumables or a chance to yield an Elin Cutie Star Shopping Spree Box*)
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

2,200 EMP Bundle
To the regular 2200 En Masse Points (EMP) purchase, we’re adding:
3 Opening Act loot boxes
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

4,600 EMP Bundle
To the regular 4600 En Masse Points (EMP) purchase, we’re adding:
7 Opening Act loot boxes
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

12,000 EMP Bundle

To the regular 12000 En Masse Points (EMP) purchase, we’re adding:
20 Opening Act loot boxes
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

35,000 EMP Bundle
Don't miss out on the special 35,000 EMP product, available only during the Black Friday sale! This bundle guarantees an Elin Cutie Star Shopping Spree Box. You'll also receive items for EME’s other games: Kritika Online, Closers, and AVA.

*The shopping spree box is a special pre-order item that won’t be redeemable until the Miniguns update on November 30, 2017; at that time, the shopping spree box will yield a permanent elin Cutie Star outfit and matching Blue Headset accessory when opened. Each Opening Act loot box has a chance to yield an Elin Cutie Star Shopping Spree Box.

IMPORTANT! You must log in to Kritika Online, Closers, and AVA within 15 days of your EMP purchase to have your free gift delivered in-game. The above rewards are available during the Black Friday sale, so don’t miss out!

This is your final opportunity to grab the three new loot boxes in the TERA Store:

BFF Loot Box— A loot box guaranteed to contain 300 Metamorphic Emblems. May also contain one of the magical pink unicorn mounts—Friendship, Friendshine, Friendstorm, Friendheart, or Noble Friendship—or dyad niveot structures, golden talents, more emblems, or other consumables.

Darkflame Loot Box— A loot box guaranteed to contain 400 Metamorphic Emblems. May also contain an Ultraplasm smart box, dyad niveot structures, golden talents, more emblems, or other consumables. [Smart boxes automatically generate the corresponding equipment for your character when you open them.]

Blackheart Loot Box— A loot box guaranteed to contain 300 Metamorphic Emblems. May also contain a Blackheart weapon skin, dyad niveot structures, golden talents, more emblems, or other consumables.

Don’t miss out on these cool loot boxes! Cyber Monday is the final opportunity to grab huge discounts across TERA! Grab them now before they’re gone!

The team tried to resolve this yesterday but couldn't make any progress, unfortunately. As of now, I understand they're planning to do a batch delivery on Tuesday. The following posted atop the Kritika forums:

"We're currently investigating reports of some players not receiving bonus items from purchasing Black Friday EMP bundles. Players who have not received their bonus rewards WILL receive them eventually. If we can't determine the cause of the delivery issue beforehand, items will be delivered manually by the end of the day on Tuesday. Thank you for your patience!"
While you're here spacecats.
I can't buy emp from your site.
Choosing credit/debit card and/or xosila skip the part where you enter address(which never happened before but hey things change)
On next screen have to click submit or confirm and it normally opens a new window.
That window never opens.
Tried in chrome. Chrome zero ads-on launch. Chrome in hidden whatever mode.
Vanilla install of Firefox...i even went as far as internet explorer...

My main question is though, if I buy emp from steam or amazon do I still get the bonuses.

We're aware of and investigating the issue you described. In the meantime, I can confirm that you still get the bonuses for all tiers when purchasing from Steam. On Amazon, we don't offer the 35,000 EMP product so that one does not offer the bonus but the other EMP products do.

More info at our FAQ: http://support.enmasse.com/tera/black-friday-sale-2017
Are you using the regular EMP purchase or the Black Friday bundles? Also which payment method, if you've gotten that far.
I guess only EME staff can answer this but:

Will every costume be on sale?
-in previous years only the older costumes were on sale and only the really old ones had any sizable discounts

It won't be every costume, no.
JXE5356AKE wrote: »
I feel like these are the things EME should be doing. Like I appreciate that you did it, but why aren't they covering it.

Threads like this is one of the many reasons Counterpoint is on the Player Council. He's always been awesome when it comes to answering questions from other players.

As far as En Masse's side of things while there wasn't a forum thread about the sales, there is an official FAQ. If you have a question and it's not covered there, we'll try to answer it here.
Thanks very much for posting this, Counterpoint!

FYI there is an official FAQ that was created for these sales. You can read it here: http://support.enmasse.com/tera/black-friday-sale-2017
Spacecats wrote: »
Spacecats wrote: »
Spacecats wrote: »
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.

Same problem here, never got my items either after charging 40.00

Did you look in your mailbox or the Delivery tab (F11) in your Kritika inventory? We've done a little testing that shows things are delivering as they should be, but we want to make 100% sure.


Looked in the f11 tab, not seeing it there I feel like a pain in the butt lol.

Thanks for confirming! Out of curiosity do you play on Kritika NA or EU servers?

Play on the NA servers . Currently playing on NA1, New player level 1-64

Could you try closing the game and EME launcher, then re-launching everything?
Some of the issues reported by players we've talked to in Discord suggest a problem in South America, specifically those connecting from Brazil, meaning there is likely an internet routing issue specific to that region which is outside our direct control.

If you believe this isn't the case for you, please send those diag files our way as Denommenator said (quoted above, thanks Margarethe). We'll know more once we can check out the pathing your connection is using to reach our servers.
It might also help if people with the problem could post their traceroutes to diag.enmasse.com here so that we can start seeing if everyone with the problem are following the same bad path.

Yes, please attach any traceroutes and send to diag(at)enmasse.com so we can inspect them. There's a tool at the bottom of the TERA launcher that will generate this file on your desktop. It will tell us a lot about where the hiccups are occurring along your connection to the servers.
Spacecats wrote: »
Spacecats wrote: »
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.

Same problem here, never got my items either after charging 40.00

Did you look in your mailbox or the Delivery tab (F11) in your Kritika inventory? We've done a little testing that shows things are delivering as they should be, but we want to make 100% sure.


Looked in the f11 tab, not seeing it there I feel like a pain in the butt lol.

Thanks for confirming! Out of curiosity do you play on Kritika NA or EU servers?
Spacecats wrote: »
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.

Same problem here, never got my items either after charging 40.00

Did you look in your mailbox or the Delivery tab (F11) in your Kritika inventory? We've done a little testing that shows things are delivering as they should be, but we want to make 100% sure.
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.
Margarethe wrote: »
@Geletron
Hi,
Anything being done regarding the lag issues?
Apologies for using this thread, however it seems impossible to have a reply on the other one.

Submit a diagnostic per this thread: https://forums.enmasse.com/tera/discussion/18831/keep-submitting-diags#latest

This will allow us to investigate your route to the game servers.
We have a complete summary of the bonuses here: https://store.enmasse.com/black-friday/emp-deals
I found the error and fixed it. The 35,000 EMP bundle is now showing up correctly in Xsolla and for credit card purchases. Sorry about the delay.
@Shadowbarrage That was my fault. Should be showing up properly for everyone now. Sorry about the delay.
The billing information tab is only required for PayPal and BoaCompra purchases. If you are making a credit card or Xsolla EMP purchase, the billing tab doesn't open. You can click the yellow "Review Order" button to continue your order.
That looks like an oversight. I fixed it.
BRvC2FX.jpg

This Friday, November 24, wake up from your Turkey Day food coma just in time to hang out in Twitch chat! Because of the holiday, I won't be streaming from the office this week, but I have something special lined up for you guys anyway. Tune in and get ready to redeem some freshly baked item codes to enjoy over the festive weekend <3

The stream will air from 3 to 4 p.m. PST at www.twitch.tv/enmasseentertainment
By the way, now that the events have ended I have some fun stats to share on the bonus boss loot.

Over a single weekend...

3-star dungeon boss kills generated 2,497 loot boxes.

Bonus talents and daric drops broke the 30,000 mark.

Roughly 50 E-Line coups were looted.

Over 4,700 Discoballs hit the floor.

31 lucky people got Nut Hatch Weapon skins.

Over 30 Bruiseweave stoles dropped just in time for cold weather.

... all of the above goes along with enough noctenium to choke a naga and enough big-head potions to last a few years. ;D
There were extra additions to the rewards weekend to account for this. We basically bumped a few things up as far as bonus dungeon boss loot and open world boss loot tables, more generous probabilities and contents. Plus there were a few extras such as the Ace dungeon shop additions and double (& even triple) Vergos spawns.
No.

Interesting guesses.

Possibly both.

You're welcome.

P.S. No.
Babbelsim wrote: »
@Spacecats hey sorry to bother you again Spacecats, you send me the codes which is wonderfull but sadly only the first one works the rest i get ''This code has reached it's redemtion limit'' and i only used the codes 6 hours after you send them to me :<

OH!

Try again. Dang, sorry about the hiccups on this. Go get your freaking rewards already!!!
Anyway. No Alice Dress so i'm keeping my money. Then again even if they had put up the Alice dress on sale this year it prolly would have been exclusive to a $500 EMP bundle because of its desirability.

I believe it's been stated in the past, but there are no plans to ever make the Alice Dress obtainable in our region due to a bug with the outfit.
There were popos in the server room.

AGAIN.

Here are the details about Black Friday.
Chido wrote: »
Can the time be changed to an hour later or two?

Theoretically, but we want to keep it at the time that is most convenient for the largest possible playerbase. Why do you think having it an hour or two later would be beneficial (it's already a bit late for East Coast time).
Okay guys, sorry about that. I'll make sure you're taken care of in the next 24 hours.
Glad to see so many players out there were courteous during the celebration events. Thanks so much for making this thread also, it's always good to see a shoutout to positive players!
Babbelsim wrote: »

Yes you definitely should have gotten it. I assume you checked your forum messages?
TheDarkWan wrote: »
Why did this forum go this way? we are here to say thanks to someone who is doing his job well. Heya space dude, thanks for fixing FF last night. <3 all the best catsy.

The server recovery was actually thanks to our Operations crew. Any time a server has trouble, they are alerted to investigate, come rain, sleet, or snow. It's a tough job! I'll relay the "thank you" to them. I know it's sometimes ambiguous when it comes to who exactly tackles which specific problems on the TERA team, mostly because there are people on the team that would prefer not to be in front of a camera or in the forums ;)

Since I'm the one you guys usually see most often I think it's an important reminder that I'm definitely not the only one passionate about making TERA as awesome as it can possibly be - all of En Masse is on board and trust me that they care a great deal about your guys' enjoyment of the game. I try to pass along your feedback, positive or negative, to the folks at EME that it impacts the most.

As for the shout outs on stuff I DO work on - thank you very much, guys. I'll do my best to continue improving in my role. Threads like these are an awesome encouragement and I appreciate the kind words <3 <3 <3

Don't be so down on the TERA community! There are so many awesome players out there that are positive and fun to be around, it would be a shame to forget them even when you see negativity. Not all complaints are bad, many are useful when they're constructive, and even those who are negative are still interested in seeing TERA at its best. Don't forget that you're all fellow players with a common love of the game.
Looks like you all saw the server announcements. Just wanted to confirm here that the triple XP, triple drop chance, and BG jackpots have been extended to 2 p.m. PST today to account for the missing hour-ish that they were down. The boss spawns, UHFTT, VG merchant head-wings, and bonus boss loot will still end in a couple minutes as originally scheduled.

Very sorry for the inconvenience on this, everyone. Obviously we strive to have these events go off without a hitch but when mistakes do happen it's preferable to make up for the lost time. Hopefully most of you are able to get back in there and grab some Extra Life loot in the final hours of the celebration!
There will be information about that tomorrow! Stay tuned.
phantazum wrote: »
You probably forgot to reset the servers for day light savings time.
Margarethe wrote: »
phantazum wrote: »
You probably forgot to reset the servers for day light savings time.

Wouldn't that be 1 hour?

Good thinking, but these events were actually set up post-daylight savings. We're still looking into why they ended earlier than expected.
Hey guys, just letting you know we're looking into this. Please stay tuned!
Aeonaris wrote: »
Spacecats wrote: »
The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.
Spacecats wrote: »
The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.

My Fiance donated to spin the wheel and won 5k emp on the wheel and hasn't received anything she hasn't gotten any news back since they said all the items would be out by the 17th, she shared her info with the staff on twitch when she won and still has not recieved anything. i dont mean to sound pushy or anything but its been a while and she was starting to get a little discouraged about it so any news back would be great.

I got you covered once I'm back in the office. Wheel spin winners were kind of a manual process so I can see how that would be delayed a little. Please tell your fiance sorry for the wait!
LXM6H9H4JH wrote: »
ElinLove wrote: »
I think November 30 is a confirmed date tho.
Catservant wrote: »
It says Nov 30 th in the graphic for the news post.

Maybe I'm too much of a cynic, or maybe this is just another example of less than stellar communications from EME, but the lack of any announcement beyond the date in a picture is why I went with tentative.

I'll happy to be wrong though, and that being a firm date. It would certainly fit with a weekend long leveling event, along with their now seemingly usual Thursday patch for any such events.

Here's the Miniguns official page, with the November 30 date at the top and dates below for when different parts of the update will be revealed/explained on that page.

Larger updates have been presented this way for quite some time now (since Secrets & Shadows I believe), the only difference is that the November 30 date currently also appears on the game launch graphic. Next time there's a big update and you're wondering the date, keep an eye out for an official page like this one.
LYC14 wrote: »
So is this event active now?

Yes, sorry for the delay. 3-star bosses share one bonus loot table, and 4-star bosses share another. The full list is a mystery but for a peek at the potential drops check out the in-game calendar announcement.
Ahh I see there was a problem with the settings. Sorry about this guys I'll make an in-game announcement and extend this feature of the rewards event until 11 a.m. Tuesday (Nov 21).
RK9 like all 3 and 4-stars should have the chance for extra items to drop. This is in addition to the triple drop chance increase.
The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.
I know there is going to be some Server Announcements going out at different times throughout the weekend, that should provide you with some details.

I wish I could provide you with a full list of everything that is going on, but I only received basic information to be aware of, before they left for Gstar.

If needed, you can probably check out one of the more recent Twitch Videos to see where Spacecats had mentioned all of the things that were unlocked for this weekends events.
They're a result of Extra Life 2017, thank all the wonderful people who donated their time, money, and support to the event!

Most of the rewards will begin Nov. 17 at 11 a.m. PST. They'll all go away Nov. 20 at 11 a.m. PST, so get those head-wings while you can!


P.S. if you missed our 25-hour marathon charity stream, check out our recorded broadcasts. We did some questionable things for the sake of helping sick and injured kids (and had a lot of fun with you guys in the process)
The TERA servers will be down for maintenance on 11/14 starting at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, a hotfix will be deployed to further address chat-related vulnerabilities, including disabling most usable HTML tags, the removal of the ability to post images local to the client in chat, and a client crash issue related to item-linking.
We will be running an emergency maintenance on 11/11 at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, we’ll be deploying a hotfix for a chat-related vulnerability that allowed the posting of images external to the TERA client in chat. All chat channels will be re-enabled following this maintenance.
We will be running an emergency maintenance on 11/11 at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, we’ll be deploying a hotfix for a chat-related vulnerability that allowed the posting of images external to the TERA client in chat. All chat channels will be re-enabled following this maintenance.
Chat is disabled currently as a precautionary measure in response to a recent vulnerability that was discovered.
Event needs some tweaks. I posted this in the other thread:

"Given the state of the game right now and the fact that chat is disabled, it's not exactly an ideal time to be running this event. At the same time, it doesn't hurt to keep the event running in it's current form throughout this weekend for those that wish to participate.

Given the circumstances, I want to provide the community some reassurance that we will run this event again in the very near future with some tweaks to make it more rewarding based on the feedback we've received."
Given the state of the game right now and the fact that chat is disabled, it's not exactly an ideal time to be running this event. At the same time, it doesn't hurt to keep the event running in it's current form throughout this weekend for those that wish to participate.

Given the circumstances, I want to provide the community some reassurance that we will run this event again in the very near future with some tweaks to make it more rewarding based on the feedback we've received.
Code - poopdog & spicy boy

In honor of @seandynamite and his son (PoopDog, check him on YouTube <3) who went through a Hot Ones challenge during the 25 hour stream!
VjujO9l.jpg

Today's Twitch stream will announce the results of our Extra Life charity drive! The higher the amount raised, the more milestones reached. The more milestones reached, the cooler the rewards for the weekend of November 17-20!

See our Extra Life page - The EME Dream Stream Team for the details on which milestones are unlocked at which amounts.

We'll see you today (Nov 10) from 3 to 4 p.m. PST at https://go.twitch.tv/enmasseentertainment
Servers are back up.
Dokibun wrote: »
You need to disable megaphones, that's what screenshots from EU have told us.

Megaphones are disabled in the EME version.
Hyper-Fire-Turbo-Time is definitely unlocked, along with overworld BAMs to test your heightened skills against. Nov 17-20 looks like it's going to be an awesome weekend for TERA players.
Moving to off-topic since this isn't exactly TERA related. Still we are excited to see Project W from Bluehole and it's really cool to see the game emerge for the public.
Kimberlyn wrote: »
So based upon the recent actions, will it be safer to play now that the chat is only Guild chat, if you can trust all of your guildmates?

That was our motivation behind leaving guild chat open, we figure players should have relative trust in their guildmates.
Beyond posting images in chat, it's unclear how much this affects players. A lot of the fear over this issue has come from various Reddit posts and other places, claiming the potential for hacks, viruses, and other things made possible. We want to take that seriously, of course, because if it proves possible it could affect players in a really bad way. So far, we haven't seen anything to that affect.

Rather than posting details about the hack in the forums, please DM @Denommenator, @seandynamite, or myself if you have information or you feel you were legitimately compromised due to some kind of game exploit. Screenshots always help!

Outside of those DMs I'd like to ask you guys to please refrain from giving details about proxies, exploits, hacks, etc... Please keep the forum rules in mind when posting. Thanks :)
Kimberlyn wrote: »
I just wanted to know, and get it out there, if this was real or not. I figured having the community speak on it on something other than disc would help some more.

The chat vulnerability seems real based on the reports we've seen. What's not clear is the extent to which it can be abused towards nefarious ends. We're investigating further and taking precautionary measures until we understand it better or have some fix for the vulnerability in place.
We're going to be taking a maintenance at 5:30 p.m. PST today to apply a change that will prevent all chat EXCEPT guild chat. This is being done as a precautionary measure while En Masse and Bluehole investigate the vulnerability discussed in my previous post further. Expected downtime is about an hour.
R63TFLHPYD wrote: »
Meowmew wrote: »
Any info on when people that got items from the auction will receive said items? \o/

Friday.

Actually it might take us a little longer than Friday since there are quite a few rewards to send out. We're aiming to get all donation rewards granted before the big Nov 17-20 weekend.
I'm feeling a bit better, thanks for the well-wishes you guys. The bundles and donations stopped yesterday (Nov 8) at Noon PST, but we're still waiting on the final number. All signs point to an awesome amount of money collected for sick kids, and we're pretty sure we beat last year's amount <3 <3 <3

We're planning to talk more about it during the Friday TERA stream, along with the possible reappearance of some of the EME folks that helped out with the weekend event. If not sooner, you can expect to get the final results and milestone rewards stated at that time.
We were recently made aware of a potential vulnerability related to in-game chat. We learned about this the same way that many of you did, through our official Discord and a post made to the TERA subreddit yesterday which was promptly removed by the moderators there. We greatly appreciate those community and player council members who took efforts to quickly report this to us.

The developers of TERA were immediately made aware of the vulnerability and they are exploring an appropriate course of action with the highest urgency. While they do so, the team at En Masse is continuing to investigate and assist the developers in any way possible.

There are very serious claims floating around of what this vulnerability potentially allows malicious users to do. We are taking these claims very seriously but, as of this time, we have no evidence that the vulnerability is being exploited in these ways or that any player information has been compromised.

Please remember that posting about 3rd party software, hacks, or exploits is against the forum rules. With your continued support we can help prevent the spread of information that may aid users with malicious intent to exploit this or any other vulnerability or source tools that would facilitate it. If you have any information that may be valuable to our continued investigation of this, please PM our staff on the forums directly.

We will provide further updates on this vulnerability once we have more information.
Max character slots will increase to 18, and we'll be giving out a free character slot voucher as a login reward (one per account) in order to unlock it. If you're capped out on a server, make sure you log into one of your characters before making your Gunner so you can use that voucher and get your free slot.
It's confirmed that race changes will NOT be allowed. I want to say this was addressed during the Twitch stream on Oct 20 (we also addressed being able to only make Elin Gunners for a limited time - that's not the case. You'll have all the time you need to create one) but I could be wrong about the date.

In any case - to have an Elin Gunner you have to create a new character.
This weekend we are highlighting Thaumetal Refinery (Normal) and (Hard). Take advantage of this event to get a cool head accessory!

Starting Friday, November 10 at 10 a.m. PST, and continuing until the following Tuesday, November 14 at 8 a.m. PST, completing Thaumetal Refinery (Normal)—that is, by defeating Garuuksalk, the final boss—yields a bonus drop of one of the following items (determined at random):

Miner Hat ×1
Smart Dyad Niveot Structure ×1
Superior Noctenium Elixir ×1
Titan's Earth ×4
Titan's Storm ×4

For even more rewards (also determined at random), delve into Thaumetal Refinery (Hard) and defeat Nightmare Garuuksalk.

Miner Hat ×1
Smart Dyad Niveot Structure ×1
Superior Noctenium Elixir ×2
Titan's Earth ×6
Titan's Storm ×6

The Miner Hat is only available this weekend through these dungeons, so grab your friends and head into the refinery!
Spacecats is out ill today (he caught a computer virus). I suspect that information will be posted tomorrow.
Why on that page writte Nov 15?
o-o change it then. Misleading

November 15 is when we reveal more information about the dungeon on the promo page.
Nothing has been delayed. Our initial target release date was November 30; and we will hit it. If it slips to December, then you can call it a delay.
The team has been submitting tickets based on what crazy hopping we are seeing in these diags - so please be sure, if you are experiencing lags/disconnects and are in North America, submit your dx diag to diag@enmasse.com so we can make sure Network Operations has real actionable data to help the providers track down the issues. Don't just post them in the forums and count on someone seeing it - that email box is monitored and we get them immediately. Thanks!
Naru2008 wrote: »
This isn't TERA or Comcast's issue. This is an issue with a third party connecting the two main parties (and you).

Follow counterpoint's instructions and that'll be the best way to help them gather data to work on, even though they can't do much themselves.

THIS.
Well, I believe @counterpoint forwarded this image along, but if any of you are having the issues please don't count on just posting to the forums. In order for us to have real visibility we need you to send these to the above email address.
Please don't just post the diag results here. We have opened tickets due to crazy routing issues and need them sent to diag@enmasse.com to make sure the network operations folks see these.
Please submit a DX Diag to diag@enmasse.com - we have opened tickets with providers that are routing players all over the place.
Hoping to get the runner-ups sent their mini rewards on Wednesday Nov. 8 :)
JXE5356AKE wrote: »
For this, a bug report was already filed, to allow the item to just be discarded.

Ah okay, are we just waiting for it in a future build then? Thank you!

It's in the hands of TERA's Developer ( Bluehole ) now, but yeah, I'd expect in an up-coming update, the current item's properties will be changed to allow it to be able to be discarded.

In the short term, if there is a need for immediate removal, the route is a Support Ticket with Character Name(s) / Server(s), and the item you're needing removed.
For this, a bug report was already filed, to allow the item to just be discarded.
ElinUsagi wrote: »
They should just remove federation bill and fashion coupon stores and revamp vanguard credit shops.

No need to be stressed over that much shops.

I really hope also that Emporioum shop would be a NPC in the game with stuff avaliable for everyone that have enought credits to spend for the item. I am sick to see how many times I get the same page of things that I dont even consider to spend my credits for and have to wait who knows how much days to see something that picks my interest. Wasting credits to refresh store items is also tricky so is a no no.

This is not off the table, just so everyone knows. Fed Bills are a NA only shop that has no real theme or reasoning to maintain. If the items from there became available in other places, and there was a "buy back" price for those fed bills to another currency that will be maintained, it is just as valid.
Ryvenn wrote: »
*snip*

So the "why does everything else take SO long to change/update." fact will be treated as a question that I just gave you an answer to. The short of it: there are about a million moving pieces that we must be aware of, along with the thousand other things we are responsible for. So updating in game shops hadn't been done in a while, and I knew it needed to be done. I committed to carving out enough time per month to tackle one shop at a time. I apologize that I don't have more time to devote to it, but I feel like devoting ANY time to it is more than you've been promised before, so I'm already winning.

None of this really applies to the fashion coupon shop, does it? There's no economy or progression impact to worry about there. I know there is an update coming soonish, but I'm curious as to why existing assets and existing fashion coupon items (eg Nightforge weps) cannot be added quickly. It seems like a low/no-effort thing.

Again - "seems like" the operative phrase. It isn't as easy as you think. So my response still stands. I'm not trying to be snippy, but when we announce "Hey everyone we're finally going to do this" and we get met with "do it faster" it's hard to smile and nod. As I said, it will be done when the time comes, I understand your anxiousness but please don't claim to know how "easy" or "hard" something is based on nothing at all except your intuition.
To clarify, catalysts will stop dropping in game on Tuesday morning, but if you have an uneven balance you can still purchase what you need to do more pulls until 11/14 (at which time all catalysts will be removed from game and balances reset prior to the next potion shack.
HAAYAAKD43 wrote: »
you guys made pretty quick changes to elite like the ccb and mount change, why does everything else take SO long to change/update. (notice how that's not phrased as a question,but rather a fact ).
the things you're able to change, should be changed.

I'll add my 2 EMP as well: changes to Elite like updating the mount are actually done via a tool that updates it immediately. Things like adding, revamping, updating a store takes a lot of things into consideration. Things like the economy of the currency, the items that are in there, the items that are being added, the pricing of said items and the impact it will have on where players obtain it currently, how it will affect broker prices, how it may affect the intended game design to drop those items, whether the items are usable by max level players, whether the items are usable by lvl <65 players, how it impacts the OTHER shops in game, whether it can be exploited, and so much more.

So the "why does everything else take SO long to change/update." fact will be treated as a question that I just gave you an answer to. The short of it: there are about a million moving pieces that we must be aware of, along with the thousand other things we are responsible for. So updating in game shops hadn't been done in a while, and I knew it needed to be done. I committed to carving out enough time per month to tackle one shop at a time. I apologize that I don't have more time to devote to it, but I feel like devoting ANY time to it is more than you've been promised before, so I'm already winning.
You'll no longer be able to get catalysts on Tuesday morning (11/7), but you can use any you have until 11/14.
HAAYAAKD43 wrote: »
you guys made pretty quick changes to elite like the ccb and mount change, why does everything else take SO long to change/update. (notice how that's not phrased as a question,but rather a fact ).
the things you're able to change, should be changed.

Just for the sake of transparency, things often happen behind the scenes that are planned for weeks before any announcement is made.

There will of course be times where it more appropriate to make an announcement really early on, in order to get player feedback first.

The example you mentioned, was something that had already had a lot of planning that had gone into it from multiple departments, while the request to change items in the shops was something that we've been wanting to do for quite some time, but takes a lot more planning, as well as needing additional input from our player-base, regarding the priority of which shops need updating.
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