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I'll mention this to Noesis. It came up when setting up the initial jackpots but I think we should revisit the idea. Thanks for the post, Xandervb. :)
LancerJiva wrote: »
Grievuuz wrote: »
Is it me or did they nerf the heck out of regular common/uncommon/rare mongo spawns? My frequency of finding these have been abysmal today, compared to the last 3 days :/

Nope thats your normal spawns, if you're lucky to find one, it'll most likely drop a mote anyways. IMO they should make the spawn rate similar to the Neon Mongo event with 1 guaranteed catalyst as a drop and make the loot parcel mailed to everyone in a raid.

What you're proposing would result in an insane influx of catalysts, enchanting mats, accessories, etc...

Imagine 30 people hunting one area for 7 hours and getting a catalyst any time a single person killed a Mongo. Not only would it encourage people to afk and not actually participate in the event, it would encourage people to run multiple accounts like gold farmers.

I know it seems like you must have a 100% mote drop rate when it comes to Mongos (from your comments I honestly can't tell if you're participating in this Mongo event anymore, LancerJiva), but the event is designed to compliment Kyra's Pop-Up Potion Shack, not serve as an end-all source for getting +15 ambush. Some minor adjustments might be made before Feb 28, but nothing as extreme as what you're describing.
Grievuuz wrote: »
Is it me or did they nerf the heck out of regular common/uncommon/rare mongo spawns? My frequency of finding these have been abysmal today, compared to the last 3 days :/

No, the spawns haven't been reduced. Have you been staying in the same area and channel, or mixing it up between channels? It's possible for more Mongos to spawn in the same channel after being hunted in another one. So for instance if Basilisk Crag channels 1, 2, 3, 4, and 5 get heavily hunted, channel 6 may end up getting a lot of respawns which stay safely un-hunted until people swap to that channel. The distribution doesn't stay 100% equal.
Hey roxxapoxx we appreciate the feedback on the event, but please don't create duplicate threads. Here's the thread where we'd like people to give their Mongo feedback:
https://forums.enmasse.com/tera/discussion/11751/tera-mongo-catalyst-feedback

Hey all, just wanted to briefly comment that we're keeping an eye on your feedback over the weekend and we appreciate your thoughts on the event. I also wanted to mention that there have been multiple threads about Mongo feedback, and I've merged them all into a single thread to keep the forums more organized. If you want to contribute with your own feedback (positive or negative) please leave it here for the TERA team to consider.

Thanks!
Ardire wrote: »
you call your significant other bumbeetle? O.o

lol
Aimovera wrote: »
Honestly, they could've just started it at 12PM (midday). Then EU and NA would both be able to participate in the event.

Because this Mongo event is set up to support Kyra's Potion Shack, we wanted to run Mongos for a limited window. 3 p.m. PST is 11 p.m. GMT, so players in EU with more or less typical daily scheduled should still be able to catch the beginning of it. There are quite a few regions to consider for TERA, but of course we are the North American publisher, so we will always lean towards times that favor NA players.

In the case of additional time windows, we tried that last Mongo (Neon) and still got a variety of complaints. So in other words the time slot thing is a bit of a balancing act and we want to see how this one goes before making more decisions. We want to go with a method that benefits as many players as possible without running the event 24/7 (which would be OP).
ev8ZCVk.jpg

Today on the weekly TERA Twitch stream, we explore the wonderful world of Mongos! TERA Mongo: Catalyst will begin at the same time as the stream, and while you're out there searching for adorable catalyst thieves, I'll give a few hunting hints that will be worth your while to hear ;)

The show starts at the usual 3 p.m. PST right here: https://www.twitch.tv/enmasseentertainment
LancerJiva wrote: »
Last mongos (Neon Mongo) there was a listing of possible drops from each one @Spacecats

True, but this time they pretty much drop catalysts with one exception - common and uncommon Mongos can also sometimes drop Strong Bravery and Strong Canephora Potions.
Post_Header.jpg

TERA Mongo: Catalyst has arrived, bringing even more ways to hunt down precious rainbow-flavored components to spend at Kyra's Pop-Up Potion Shack!


See the full announcement here:
http://tera.enmasse.com/news/posts/mongos-raid-potion-shack-catalysts-missing
Moonzie wrote: »
Hey, waiting one more day is worth it if we make sure everything is correct before pressing the button for it, lol.

That was my thought! Thanks for your patience, everyone. I know you're all eager to see how this next event plays out.
LancerJiva wrote: »
You said thursday :|

It's true, I did say there would be a news post today. There's been a delay. Sorry for the inconvenience.
Xplato wrote: »
Spacecats wrote: »
Xplato wrote: »
inb4 it's NEXT THURSDAY.

normally I would defend EME, but if they do that [filtered], it's not going to fly.

Everyone knows Mongos don't fly, Xplato.

CLAP CLAP CLAP.

Hmm, do you mean CLAP CLAP CLAP like this...

dOJt6XZlQw8qQ.gif

... or like this?

UZFb9Mx75oL1m.gif
Tipanni wrote: »
You said you were gonna announce details about it last week that this day we will get it, how could you Spacecattsssssss betrayed US :cry:

I know :/

Nothing will stop me from pushing the button tomorrow. NOTHING!
It's true I can't commit to saying anything about Fraywind right now except that we intent to continue running power hours and jackpot events for it. We've heard your feedback and have passed it along to Bluehole (multiple times, it's an ongoing discussion as new TERA builds are created). While there are some potential solutions coming down the line, I have no guarantees to give you or any timeline to hint at. Sorry I can't provide more.

Regarding community communication... sometimes the answer is "no" or "not yet" and I realize that sucks for people hoping for specific game changes. I get the criticism, but at the same time realize the communication people are actually looking for is "your wish is 100% granted" and as of right now that's not the case.
Geletron wrote: »
The process of claiming catalysts is annoying. There are a few reasons why it works this way:

1. Potion shack is a bit of a hack. We had to re-purpose an Elite Status voucher so there would be an item in game that you could use to gain currency. It isn't ideal, but we wanted to find a way to reward people in game.
2. All the extra pop-up windows are shown because we are using a hacked Elite Status voucher for the catalysts.
3. It turns out Elite Status vouchers and catalysts don't work correctly when they are rewarded in stacks (we found this out the hard way during a past event). We decided to make them non-stackable to avoid breaking the system and to encourage people to use them instead of hoarding them.



Now I'm a little embarrassed because MACHINE LORD GELETRON and the Platform team also deserve a shoutout. The way Kyra's Pop-Up Potion Shack works in the game is all thanks to their hard work implementing it. In fact I'm pretty sure the new red enchanting crystal was their idea, and wouldn't have been possible without their work configuring the potion shop. Thank you GELETRON!
Congratulations you guys! :dizzy:
Xplato wrote: »
inb4 it's NEXT THURSDAY.

normally I would defend EME, but if they do that [filtered], it's not going to fly.

Everyone knows Mongos don't fly, Xplato.
No, the event news will drop tomorrow before the Twitch stream, and I'm planning a special activity on air to go along with it. There were a few adjustments that had to be made to get things just right. I decided it was better to wait and test things to make sure players have a good time rather than risk disappointing you guys.


Full disclosure, this is ENTIRELY NOESIS'S FAULT.

...just kidding, he's off the hook this time :pleased:

First off. I think it is more logical and organized to have them stackable in your inventory to alleviate the need to constantly empty the inventory for the catalyst. Secondly, The repetitive windows that pop up are insanely illogical accept for the first window. Yet the option should be given on whether to ask again or not. Thus alleviating the need to keep having the window pop up once more over and over again. The next window that pops up is not even needed at all. Why have this window pop up that isn't even an elite status voucher?

The process of claiming catalysts is annoying. There are a few reasons why it works this way:

1. Potion shack is a bit of a hack. We had to re-purpose an Elite Status voucher so there would be an item in game that you could use to gain currency. It isn't ideal, but we wanted to find a way to reward people in game.
2. All the extra pop-up windows are shown because we are using a hacked Elite Status voucher for the catalysts.
3. It turns out Elite Status vouchers and catalysts don't work correctly when they are rewarded in stacks (we found this out the hard way during a past event). We decided to make them non-stackable to avoid breaking the system and to encourage people to use them instead of hoarding them.


I'll direct all the thanks (and other feedback) in this thread to TERA Product Manager Noesis. I was able to help him plan this Kyra's, but he's the one that put in the stressful and late-night work hours required to get the Pop-Up Potion Shack ready for potion brewing business in time for Valentine's Day. <3
We're checking on the people who won Niveots and x150 T10 Feedstock and our plan is to deliver their reward later. All items should be delivering properly from this point on.
LancerJiva wrote: »
Spacecats wrote: »
LancerJiva wrote: »
Babbelsim wrote: »
thank you @Spacecats \o/

Thanks for what? he didn't do anything. lol.

This morning it still started at 8 a.m. while we were in maintenance, but it will still last until 1 p.m.

BTW power hour ended at normal time 8 minutes ago. Just finished a fwc and got normal credits. It no longer says its active on active events either. @Spacecats

I'll investigate why this may have happened. This was something I personally set up to extend until 1 p.m. and looking at our server settings there is no reason why it would have turned itself off. I apologize for the missing power hour and I'll make doubly sure it doesn't happen for following Tuesdays even if it means removing and rescheduling those future times. Thanks for following up on this LancerJiva.
Saleron's should now give loot properly. Because there are 3 potential bosses at the end, it looked like only one of them (Valtryssir) was giving out catalyst boxes. Now all of them will :)
Kourrin wrote: »
I just used 5 catalysts on a red crystal from Kyra. Said my reward was a "Swiftly Grieving Niveot" however I received no reward. I have checked item claim, parcel post, and restarted Tera and Launcher with no sign of any reward.

This is an odd case I don't want to risk overlooking. Has anybody else won a Niveot from Kyra's that failed to deliver?
Everything is set now. All new parcels will properly deliver catalysts. The existing ones, unfortunately, are a lost cause and will remain unclaimable. Sorry for the inconvenience there.
We've made progress! Within the next 45 minutes, level up rewards will be reinstated and anybody who reaches a level-up milestone will get a proper delivery. Unfortunately if you leveled up between this morning and the time this is corrected, you've missed out on a few catalysts. The plus side is that the event is just getting started so there are still plenty of ways to brew potions between now and Feb 28.
We're recreating the level up rewards so they hopefully deliver correctly. If you're reading this and you're on the verge of leveling up and getting a catalyst reward, go have a dance party somewhere for like an hour while Noesis and I troubleshoot.
I'm investigating the leveling award boxes right now, but the standard login catalysts should now be being delivered. Let me know if you aren't seeing them when you log in. If you're already in game, you may need to exit all the way out and restart the launcher to get the catalyst grant to appear for you in itemclaim.
Natthan wrote: »
Now answer me. Would you invite someone in these conditions to make a LKNM with you?

Well maybe if they were my guildies. Everyone needs a little help sometimes!
LancerJiva wrote: »
Babbelsim wrote: »
thank you @Spacecats \o/

Thanks for what? he didn't do anything. lol.

This morning it still started at 8 a.m. while we were in maintenance, but it will still last until 1 p.m.
Catservant wrote: »
This is AWESOME. I can't wait! I look forward to the Mongo announcement, too!

Please, please let there be an announcement and not just random. Please (begs).

Look for an announcement Thursday giving details. It won't be random!
Catservant wrote: »
Yuxibr wrote: »
What is the special annoucement?
My pc is broken and i can't watch the stream on my cell phone. :/

Kyra's potion shack is coming back in a modified form 2-14-->and catalysts will drop in a Mongo event! They've apparently been working on this for months.

Well I wouldn't say it took months to make happen, but we've definitely been anticipating doing it in time for Valentine's Day. <3 <3 <3
The Power Hours have been bumped for every Tuesday to account for maintenance. It will now run from 10 a.m. to 1 p.m. PST (two hours later).

As for the Gridiron request, I've seen a few people mention it. I think we'd like to keep February's schedule like it is in order to avoid confusion, but I'll put it back into rotation in March since there's obviously some interest. Thanks guys :pleased:
Post_Header.jpg

Kyra's Pop-Up Potion Shack has returned with a new twist - an enchanting option for those more interested in gear than costumes. We've been looking for more ways to tailor events like this for different play styles and level ranges, and this a small example. Let us know what you think!

For those wondering about this line in particular...
we’ll be hosting additional community events with catalysts as rewards!

... look for another announcement later this week. ;)
For those who stuck around after the stream (and those in this thread), here's a special announcement you might want to hear:
https://www.twitch.tv/videos/121190785
LancerJiva wrote: »
You mean 3:05-3:10pm pacific since you guys never start on time :|

Nah, we'll start on time today I promise.
u5p4XZn.jpg


As always, this Friday's stream will begin at 3:00 p.m. PST at https://www.twitch.tv/enmasseentertainment

Thanks to the recent efforts of various YouTubers, new guilds were created on AV and CH to take on the (some might say impossible) challenge of entering Harrowhold and bringing down TERA's biggest and baddest BAM, Vergos. Results varied (RIP). Okay no they didn't... everybody died horribly.

FOR TODAY'S STREAM I'll be visiting both Ascension Valley and Celestial Hills to give these guilds YET ANOTHER TASTE OF DEATH in the form of a BAM attack!
  • Jesse Cox - Circle of Jerks (AV)
  • Sky Williams - Auditory Daydreamers (AV)
  • Jaynee - The Squid Kids (CH)
  • Brofresco - Bring It In (CH)
  • SunnySplosion - Sunnysquad (CH)

Not in one of these guilds? Show up and die anyway! Everyone is welcome :)

We'll meet outside the Free Trader's Hall. First on Ascension Valley at 3 p.m. sharp, and then Celestial Hills starting at 3:30 p.m. PST. You should be level 65 if you want to stand a chance, but nobody will stop you if you're level 1 with a death wish. CCB check!

For those not on AV and CH, join me in Twitch chat and we'll raffle off some cosmetics to those tuning in <3
On a less down-to-earth note...

Remember that time Paesyn needed room in his inventory for flowers so he started dropping giant lumps of gold and silver on the ground? We think that's sorta what happened to Noesis' first draft.
On a more down-to-earth note...

We haven't forgotten, and this is on Noesis' sizable plate right now. Sorry for the wait!
LesbianVi wrote: »
Unfortunately I have to inform you Product Manager Letter has been stolen by a tricky Popori, even drafts and all.

WOAH, I came here to say this!
As requested, moving the Thread into the Game Suggestion section. ;)
Thread closed by request. Please remember to be respectful towards your fellow TERA players if you want to participate in the forums.
DPTMY7TEM3 wrote: »
Aist wrote: »
A side note here. Almost no gear you get while leveling is worth selling really. Better off just turning it into feedstock.
(By the middle button at the bottom of your bag).

Are you saying that even though I put it up to be sold, nobody will really have any interest in purchasing? I mean, that makes sense as all players have access to all the same gear whilst leveling. Didn't really think about that until now lol

Yeah, gear is really best broken down for enchanting materials that help you level faster. If you're looking to make a little money during your level up process, I'd suggest selling some of the rare finds from gathering nodes (ore, plants, essence...) such as scarabs.
They'll go on sale Thursday. We wanted to get them up on the dressing room early since 1) We're really excited for them and 2) I wasn't able to show them off as well as I wanted during Friday's preview stream.
Just as a heads up, we are looking into this now, but those should have been included in the removal process as well.

I believe these specific ones become unclaimable after being purchased from Trade Broker, so to the players who decided to purchase one directly following maintenance, I'd suggest submitting a Support Ticket (providing character name / server) and request that the Catalyst be removed, otherwise it may lead to an issue (such as a Server Transfer) later down the road.
Yeah... bad scheduling on our part. I'm surprised nobody mentioned it last month. I'll see about adjusting these times.
Catatonic wrote: »
If you have already contact support I suggest you continue to work with them to resolve the issue. If you have repaired your client (and you dont have any mods installed), then you should relay this information to them so they can continue to help you.

This goes for pretty much any ticket, by the way. If you've already got one open and you're talking to a support rep, just reply using that ticket until your problem is solved. Making multiple tickets for the same thing... complicates matters.

Anyway, I'm glad it sounds like your problem got sorted out, Chabouu!
StarSprite wrote: »
https://i.gyazo.com/4728518375838b6fc922d60791f7cc89.mp4

SO many people showed up and it was hard to see on stream so I put this together if anyone wanted to see the effects on the priest weapon.

Also I play on an actual toaster but I'm hoping the quality isn't super bad :c

Thank you! The weapon skins should be in the dressing room early next week so folks can get a better look than I was able to give today ;)
WHOA. Ok, thanks for the heads up on this. That is absolutely our error. When we put the items together for the box, we inadvertently grabbed an odd version of the Slaughter weapon. We're working on a fix for the box's contents that will be updated in the next maintenance, and I'm putting together a short-term solution for Warriors over the weekend that will be hitting 65, so they won't miss out on getting the rewards. Warriors hitting level 64 will get their Slaughter weapon at 64, with a note to either wait until after Maintenance to open their reward, or to sell/discard the weapon that is inside the box.

Additionally, for every warrior that hit 65 since Tuesday, we're going to be sending them a proper Filet & Steak Weapon, along with an additional +9 Enchantment Scroll.

Thanks!
Sobbie wrote: »
Somehow? Impression? Confused?

You clearly wrote 100% Chance on the MYSTERIOUS EGG. There was no confusion on our side, it was clearly your misscomunication (as usual lol).

It was worded incorrectly. I've rephrased my comment above to be a bit more clear.

Ketoth wrote: »
Are you giving away the white models of the weapons too? or just the volcanic?

And

Could you also explain the miss communication about hardening egg and mysterious egg and 100% drop chance for dragon according the patch notes, so people dont talk about it anymore?

Sure, I'll mention this on the air. For clarification here, the dragon eggs were included in the patch notes by mistake, and described just as they have been functioning. Some players saw this message and somehow got the impression that there was now a 100% chance to get a dragon from an egg. That rumor was false, but some players got confused/upset because they believed it and opened some eggs.
ElinUsagi wrote: »
Maybe EME has been left with some psicological scars and that is why they don't answer forums threads like before.

But then I posted while you were typing this! (ノ◕ヮ◕)ノ*:・゚✧
Post_Header.jpg

Looking to score a little extra feedstock? This month, we’ve got you covered!

Every weekend in February, starting at 11 a.m. PST Friday, and ending at 11 a.m. PST on Monday, defeating the final boss of the indicated dungeon will produce an additional pile of high-tier feedstock for every member of the party:
  • February 3–6: Complete Ruinous Manor (Hard) for 100 Tier 11 feedstock.
  • February 10–13: Complete Lilith's Keep for 75 Tier 10 feedstock.
  • February 17–20: Complete Broken Prison for 75 Tier 11 feedstock.
  • February 24–27: Complete Lilith's Keep (Hard) for 100 Tier 10 feedstock.

Official news post here: http://tera.enmasse.com/news/posts/announcing-weekend-dungeon-events
HlQi2AU.png

Today on Twitch I'll visit Mount Tyrannas to show off the upcoming Dragon Weapon Skins! These items won't be hitting the TERA store until next week, but I'll have some 3-day versions to hand out to folks who group up and help me model.

While I'm on MT, let's PvP! I'll raffle off prizes in the Twitch chat depending on how our duels turn out <3

The stream starts at 3 p.m. PST on the En Masse Twitch channel. See you there!
https://www.twitch.tv/enmasseentertainment
I don't believe it's known. Moving to the bug forums. Thanks for letting us know!
I'd like it we could add them in soon in a way where all players can earn them. They're definitely on our radar!
Koikoi wrote: »
@Spacecats
You said EME is still pushing to get fwc un eq.

It's been 4months... you must have had some feedback good or bad from BHS regarding it.

Would be great if you would share with the community.

I agree. I'll talk to Noesis and see what we can share about the progress made on it.
If a player is harassing you or being extremely toxic, using foul language, or breaking the Terms of Service, the best thing to do is submit a Customer Support ticket and provide as much detail as possible. The player will be investigated and our CS crew will determine what actions are necessary to prevent that action from happening again.

Calling out players is against the forum rules, though, so don't post about it here. It only leads to witch hunts and drama that get us nowhere.
YJGDCY4KHF wrote: »
Power hours.....Let me see if I can be constructive here.

This is a bandaid Noesis. Even with power hours people won't run Fraywind or CS as often as Kumas/ Iron battlegrounds. We need a system similar to the crusades if you honestly want PvP to return. There needs to be a reason to compete.

Bluehole has taken away the need to gear up in battlegrounds since everything is now equalised ( except team 3s but hey not like it pops often). Let's avoid Civil Unrest as well , that discussion is elsewhere.

Anyway back to the subject at hand. Power hours aren't worth doing if the PvP gear you can obtain from it is basically redundant. So there's only two suggestions I can offer.

Attempt to return fraywind to being un equalised (have an eq version for up to 64 , remove Kumas / Iron BG). Second and more importantly we need a leader board. With some form of reward for rank 1 - 3.

For example : Rank 1 - 2 Diamonds

Rank 2 - 5 Emeralds

Rank 3 - 3 Emeralds.

Don't. Jump on me. Add in your thoughts but I must request you be constructive.

Peace out guys.

Thanks for your ideas! We're still pushing to get FWC unequalized. We haven't forgotten about it. As far as Kumas and Iron BGs I know many PvP-focused players don't consider these to be actual PvP Battlegrounds. In your opinion do you think those who queue for Kumas to get credits and level their characters would otherwise be queued up for FWC?
Kimimishan wrote: »
(and as Spacecats just mentioned, they're actually counter productive since no one runs without it)

I think you kind of misunderstood my post. Power Hours help make it so players can coordinate around a set time to queue for BGs when they might otherwise be doing dungeons or who knows what. Nobody said they were counter productive.

That said, I do appreciate your credit store suggestions so thanks very much for the feedback!
Sorry, everyone knows those things are worthless.


...Bruiseweave Stoles and Unity Stoles are a dime a dozen! You could get so much more with 1k fed bills my conscience tells me I MUST DECLINE YOUR OFFER.
TL;DR -> Hardening Eggs were never changed, and never meant to be a guaranteed dragon mount drop. Everyone in TERA gets an extra 10 Dragon Scales for the login reward for today.

Final followup post!

To provide a final capstone of clarity: There was no change to the hardening dragon egg item, its drop rate, or the way that system works to provide dragon mounts to players. The error was entirely a versioning issue between patch notes coming to EME from KR, and the resulting "new" notes causing confusion for people thinking it meant the system was changing.

In light of people's rightful concern about their expectations not being met with the drop table yesterday, I am adding 10 Dragon Scales to the daily reward for today.

Thanks again to everyone that has helped out on this issue, and I'll see you in game. (For those who were watching the stream, I'm up to iLvl 394, on my way to the magical 410 number.)
Long overdue but I appreciate the EME staff looking into it for the community. So will it be like the new noctenium in the fact that you combine the old bravery/canephora with a converter to make the new potions or are they a completely different item altogether?

They're a different item altogether.
I'm still suspicious of the kTERA cooldown time. It's possible they got strong versions before us, but that isn't quite clear.
No kidding!

Here, please continue the discussion in this thread:
https://forums.enmasse.com/tera/discussion/11355/strong-bravery-and-canephora-potions


<3
Bravery Potions and Canephora Potions, while quite useful, come with a fairly significant downside... they last 30 minutes, but they have a 60 minute cooldown. That’s how the potions were originally designed to function. There’s been quite a lot of player feedback on this, however, and we’ve been looking into both potions, talking with Bluehole about the items with the intention of reducing the cooldown in order to make potions more useful (and eliminate downtime for players waiting for their potions to be ready).

One solution is… NEW, UPGRADED POTIONS. These exist, and starting today we’ll be introducing Strong Bravery Potions and Strong Canephora Potions to the game with multiple means of obtaining them. Strong Bravery Potions and Strong Canephora Potions don’t just have a 30 minute cooldown time, they also grant players slightly better benefits than their non-strong versions.

It may take a little time before these new potions are added to all the places we feel are appropriate (Elite Status rewards being one of those), but our intention is to make them nearly as common as the current Bravery & Canephora potions.
About to post a sticky about this, as a matter of fact.
201f016bd3a8576fc6cfc872ecac648e.jpg

Must type words in order to post.
Thread about it just went up:
https://forums.enmasse.com/tera/discussion/11349/power-hours-for-february

I think we'll keep using the same Google calendar from now on. That keeps things easy for players to keep track of which Power Hours are which day. We want to continue these going forward. Everyone seems to enjoy the extra rewards and the reliable BG queue.

We also want to make Power Hours more visible to players. It will take a bit of extra effort, but I think it will really help to have system messages announce the start of every Power Hour as they occur.
Yes, just like the other items listed as dungeon rewards. It's a possible drop from every dungeon listing a Circlet Fragment, but unlike VG rewards you aren't guaranteed that loot will appear.
It's true. As of 12:01 a.m. this morning not a single BG had fired for February.
While I don't have a news post up yet about it, there are definitely Battleground Power Hours going on this month! While I work on getting a news post prepared and uploaded, for those of you who want to know about today and the rest of the month, we maintain a google calendar here:
https://calendar.google.com/calendar/embed?src=6as69upd3h4upfidav1q9af448@group.calendar.google.com&ctz=America/Los_Angeles
TL;DR: Egg going back in the shop, Dragon Scale section in patch notes deleted, still investigating refunding scale purchases.

So the dragon scale shop and the dragon scales came out for EME as a part of the Spellbound update. This was v48 for us here in NA, and we got this change nearly simultaneously with Korea, who were on v52 at the time. You may be able to see where this is going...

As a result, although there were no changes made to dragon scales in Sword and Hoard (v52) when it released this week, the patch notes indicated otherwise. That, combined with the patch notes not being clear about the drop chance for the dragon mounts, resulted in what we've got going on today.

I'm working with our internal teams to see about refunding the dragon scales spent during yesterday's window, so I will ask everyone to bear with me and not file CS tickets looking for dragon scale refunds right now.

I have also removed the Dragon Scale section from the patch notes, so no more confusion there.

Also as something I was hoping to be more of a GOOD surprise ... check the Dragon Scale shop again and see what's in there. I made some adjustments to the potion pricing as well as to the inventory. I hope everyone likes it.
Quick update for everyone on the dragon scales.
  • It looks like the change to the drop rate for the dragon mounts for the Hardening Eggs was a shift made in Korea previously, but we had already gotten that adjusted change here. I'm continuing to investigate if that's correct, and if it is, I'll update the patch notes accordingly.
  • the Health/bravery potions in the shop were the default costs that were sent across. I did this last night as an emergency update so that people could get the potions, as I saw they were in our test environments, but hadn't migrated to live. I'll be honest, it was several hours since I was supposed to be asleep and I didn't consider the prices very closely. I'm hearing the feedback on that, and I don't necessarily disagree.
  • There is no point 3.
  • Once I have a clear answer about the Hardening Egg, and I make sure that everything is aligned, I'll post that back here, as well as putting the egg back into the Dragon Scale Shop.
  • For players who spent their hard-earned scales in the shop yesterday thinking this was a guaranteed dragon mount: That sucks, and I am seriously sorry. I am working with our Ops and CS team to see what we can do on our end to make this right.
It took me a few minutes to double check I wasn't going to delete the wrong items from the wrong shops, but it should be showing bravery / health pots and no hardened eggs in the dragon scale shop now.
Hi everyone, I'm sorry to be late to this thread, but I was catching up on some work and caught wind of this. I have temporarily removed the Hardening Dragon Egg from the Dragon Scale Shop while we investigate the expected behavior on this. I've also gone ahead and added in the Bravery and Health potions that were supposed to go live in this shop with the release of Sword and Hoard.
Just wanted to let you know we've seen this and are looking into it. I don't have any specific answers yet, but we're looking into it.
Mazzive wrote: »
SERVERS UP!

Ginjitsu is defeated !!

Defeated... for now.
Spacecats wrote: »
Mazzive wrote: »
@Ginjitsu What have you done!!!???

I think what happened is Spacecats has implemented Latecats­™ into the maintenance window. :pleased: HAIL TWITCH STREAM MEMES

I swear I didn't touch anything!!!

Could we get an ETA?

Checking now.
Mazzive wrote: »
@Ginjitsu What have you done!!!???

I think what happened is Spacecats has implemented Latecats­™ into the maintenance window. :pleased: HAIL TWITCH STREAM MEMES

I swear I didn't touch anything!!!
Itrysil wrote: »
You should really fix the audio issues, a lot of the streams are unwatchable just because they sound unbearably bad, headache inducing.... for what is supposed to be a professional level stream to be lower quality audio than an average cellphone mic is pretty sad.

We messed with the levels just before the stream with a different audio project, and unfortunately I didn't see the chat saying anything about the mic levels peaking. I went back and listened to the show and it was definitely too high. A minor fix I'll make before next Friday. Sorry if I blew out anyone's ear drums with that show.
The weapons and armor aren't releasing at the same time, but it will be pretty close. The armor is coming to the TERA store this Thursday (2/2/17). I'm planning to preview the rest of the dragon set during this Friday's stream.
Ginjitsu wrote: »
Mazzive wrote: »
5 more minutes left ..... UH ! OHH!

I hope En Masse extends maintenance! That'll show OP!

You did this.
Maintenance is taking longer than expected, but not by much. The new ETA is 10:30 a.m. PST (30 minutes from now).
The original ETA for today's maintenance is 10 a.m. PST. It looks like there may be a delay, but we're going to hold to our original estimate for now. I'll update you guys in this thread if it looks like it may go longer.

Patch note thread is up, by the way:
https://forums.enmasse.com/tera/discussion/11203/1-27-twitch-stream-sword-hoard-preview/p1
BA1CHbf.jpg

The Sword & Hoard update is out as of the completion of the 1/31/17 maintenance.

The patch notes include the warrior revamp, new noctenium, new rally quests, and more! You can read them in there entirety here:
http://tera.enmasse.com/news-page/patch-notes/patch-520302
The noctenium infusion changes ARE happening with this update. Noctenium elixirs will be introduced. Sorry for not mentioning that during the stream.
Lionadias wrote: »
Catatonic wrote: »
Instead of just saying its bad, why not put your input in as to what would make it better.

I did idk what happened to my post doe ^^ kappa. said " RMHM should be the one with even as well drops 100 t11 and the rmnm should drop 100 t10 " something like that. the fact that this event isn't worth doing to anyone that can run RMHM is something pretty obvious doe and isn't player council supposed to be the player bases voice ???

Fully understanding that T11 enchanting mats are in short supply, 100x T11 Feedstock to each party member for a single RMHM clear would be... a little broken.
By the way, we're paying attention to the feedback you guys have here. This is the first event in a series of dungeon highlights. We're interested to get your opinions once the weekend is over as well to see how much players benefited from the extra drops.

Soffyasd wrote: »
Lol can't believe this was the event planning for this weekend... Its not bad the idea but it could be better like the Treesharks's feedstock event, that was a GOOD one which was applied to all dungeons...

That event awarded an extra 48 feedstock per run.
BA1CHbf.jpg

The update formerly known as simply "the warrior update" is actually titled Sword & Hoard. I'll give a brief preview of the update today during the Twitch stream, including a look at the new head armor slot, the items you can equip in it, new jewelry enhancements, a revamped guild Rally quests, and of course a quick dive into the major changes all our Warriors can look forward to.

I'll also be announcing the release date. <3

The stream doesn't stop there! After reviewing the basics of the coming update, I'll give a brief "how to" on basic item enchanting, masterworking, and awakening. While this is intended for players new to endgame content, there's something in it for everybody. We're going to play a little game, starting with a whopping 15,000 T11 Feedstock in my pocket, I'm going to try my luck at enchanting an Ambush weapon from 0 to +15 in a single sitting. The higher I'm able to enchant my weapon, the more alkahest I'll award everyone who tunes into the show. If I reach +15, I'll start enchanting my armor for even more rewards!

The stream begins Friday, January 27 at 3 p.m. PST at https://www.twitch.tv/enmasseentertainment
Ruinous_Manor_4.jpg

A new dungeon event is beginning this morning! An official news post is on the way, but we wanted to give you guys a heads up because the event is beginning right this moment!

Between 11 a.m. PST Jan 27 (Now) and 11 a.m. PST Jan 30 (Monday), we're shining a spotlight on Ruinous Manor (Normal) by awarding an additional 60 tier 10 feedstock per person. The feedstock will drop from Lachelith upon death, awarding each member of the party 60 T10 feedstock when looted. This is the first in a series of dungeon highlights we intend to run, so we're looking forward to seeing how you all enjoy it. See you in the manor this weekend!
In fact I'll be previewing these updates today during the Twitch stream! Making a thread about it now...
This is really beautiful. Thank you for sharing it!
That's a legit oversight on my part, thanks for catching it. I've added it to the sale and it should show up in the store within the next few minutes.
Hello TERA players!

As some of you are aware, responses to customer support tickets are currently taking much longer than usual. We definitely see this as a problem, and we are trying to improve response times as quickly as possible.

What is the current response time?

Our average response time right now is around 5-7 days. However, not all issues will take the same time to receive a response. Depending on the nature of the issue, it could take more or less time to receive a response.

We generally try to prioritize billing problems and issues that would prevent someone from playing the game. Other issues such as item requests and general questions will take longer.

How did we get here?

Along with any game update, event, promotion, sale, or problem, we see an increase in support tickets. The last couple months have been particularly eventful, and the resulting volume of support tickets was larger than anticipated. With a higher volume of incoming tickets and the same number of people answering tickets, we developed a backlog of over 1000 tickets.

What are we doing about it?

Our customer support team has been working overtime to get through the ticket backlog, including working on weekends and company holidays. We are also working on increasing the size of our support team so that we will be able to keep up with this sort of ticket volume in the future.

I wish I could say there is an immediate fix, but unfortunately these things take time. We hope that you will start seeing faster response times in the next few weeks.

Thank you all for your patience during this busy time. We appreciate it!

P.S. If you currently have an open ticket and your issue has already been resolved, please close your ticket. This helps us a lot. Also, please avoid submitting multiple tickets about the same issue.
Coronelzao wrote: »
@Spacecats just please make something really big for tera aniversary, Tera needs that everything in the game is soo quiet we need something big... not something meh~~

We do have something in mind :)
We're planning a dungeon event for this weekend that will help high level players farm feedstock. It won't totally solve the problem, but it will help the immediate shortage. We'll be open to doing more based off the feedback we get from players. Look for an announcement later this week with event details.
Enzott wrote: »
@Spacecats
Now tell me my numbers are wrong... I'll be waiting

We both know that's not a game detail I'll give or discuss.
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