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Hey guys,

We're aware of the outage and are currently investigating. We should hopefully have an update for you soon.

Update: The server should be back up now - thank you for your patience!
Edited by: Xariel 4 months ago - Reason: Updating.
Your thread was closed because it violates our official forum rules, which can be found below.

http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules-68829

More specifically, this is the rule you were breaking:

G. Discussion of Moderator Action
- Excessive or direct reference to past, present, or future moderator action on the official TERA forums.
- Excessive discussion or debate of the official TERA forums rules.

You can always submit a support ticket if you feel that you were unjustly banned, or would like to appeal your case.
Edited by: Xariel 5 months ago
We're looking into this right now guys, should have an update for you soon!

Edit: Server is now up, thank you for your patience everyone.
Edited by: Xariel 5 months ago
Investigating this right now, I'll update you guys when I have more information.

Update: We currently have our network team looking into this, thank you for your patience!

Updated again: Server is back online!
Edited by: Xariel 7 months ago
Locking this. Let's keep it to one thread please!
We're looking into the issue right now everyone, I'll keep you updated as I get more information.

Edit: This appears to be resolved now, please restart your launcher and try to login again!
Edited by: Xariel about 1 year ago
We're looking into the issue right now everyone, I'll keep you updated as I get more information.

Edit: This appears to be resolved now, please restart your launcher and try to login again!

We're about to restart TR, this should hopefully resolve the issue. I'll keep you updated.
I was able to log into TR now, confirmed for everyone else as well?
Let's keep this issue in support tickets, no need to spam the forums.
Discussing moderation action is against forum rules. Please keep it to support tickets.
Locking this, keep all your info safe in our ticketing system please!
This was a system issue on our end that was causing the "ghost" GM. Going to lock this thread now!
Going to lock this thread since a lot of the information here is out of date. Let's keep it to the other thread for now, we're currently investigating what's causing this error to appear again.
This issue should be resolved now, please let us know if you are still receiving this error after restarting your launcher!
This error should be corrected now, restart your launcher and see if it works.
Investigating the cause of this error now, I'll try to get an update as soon as I can.

Update: Should be fixed now.
Edited by: Xariel over 1 year ago
We're aware of this issue and are currently investigating the cause of this error. I don't have an ETA on the fix right now, but if you feel comfortable editing your host files the fix in the thread below seems to be working for most people.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata
We're aware of this issue and are currently investigating the cause of this error. I don't have an ETA on the fix right now, but if you feel comfortable editing your host files the fix in the thread below seems to be working for most people.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata


Update:

Treeshark on 03/30/2013, 12:38 AM
We seem to have ironed out the issue, please let us know if you are still experiencing this problem.
Edited by: Xariel over 1 year ago
Tenyoken on 03/29/2013, 11:44 PM - view
Xariel on 03/29/2013, 11:39 PM
We're aware of this issue and are currently investigating the cause of this error. I don't have an ETA on the fix right now, but if you feel comfortable editing your host files the fix in the thread below seems to be working for most people.

http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata


Forgive me for asking this, but shouldn't a problem as big as the game unable to start be on the front page to bring it to people's attention? I would certainly consider putting a notice on the launcher, its the first thing people see anyways.


I agree it is a big issue right now, but for whatever reason it's only affecting a certain group of people. Most players seem to still be able to get in game at the moment.
Locked, this thread is almost a year old.
Just tested it and put in a ticket myself, doesn't seem to be an issue on our end. As Naoto said, you could try using another browser. You might also want to try clearing your browser's cache and making sure you have cookies enabled.
Discussion of moderation action is against forum rules, your friend will need to have this taken care of through support.
Locking this down since I just sent him a PM.
Locking this down since it's been resolved.
We've got enough threads on this already, let's try not to flood the forums with the same thing.
Let's keep it to one thread guys!
You should get your lion at 7:00 AM PST when the elite buffs reset.

http://support.enmasse.com/tera/where-is-my-jeweled-lion
Locking this thread, check out the link in Cheg's post if you're looking for a code.
Discussion of in-game moderation action is against forum rules. If you think you were banned unjustly, please submit a ticket.
Don't post call out threads. Locking.
If anyone still needs their character(s) restored please put in a ticket. I'm working through these requests as quickly as possible.
Let's keep RMT discussion out of the forums. If you come across anyone advertising like this please let us know immediately so we can ban their accounts.
Mynamewastaken02 on 02/19/2013, 12:34 AM - view
I wanted to update to say how much I (and some friends of mine) appreciate the GM showing up to investigate these spammers. This is happening right now, as the GM has left CH to look into the issue on other servers.


We're doing the best we can to keep them under control. Please continue to report them when you run into them in game, try not to crash them on purpose though as this can make it a bit more difficult for us to track them down in real time.
Locking this thread since petitions are against forum rules.

- Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.
Hey guys,

We're not sure what is causing this current outage, and have escalated the issue to our ops team. Hopefully we will be able to find a resolution soon.
Let's keep it to the main thread on this, we're working on it right now!
Thanks for letting us know, I went ahead and edited out his name for you now that we have it.
We're a bit backed up right now due to everything that has been going on. We'll get to your ticket as soon as possible, but there are other people waiting as well.
Keep it to the most recent thread please, don't necro posts.
Servers should be back up now.
This should be resolved now, gonna lock this down.
I won't take it down, but I am going to move it to OT =).
If she is seeing the EU servers on her list, then she downloaded the wrong client. She would need to download and install the client from our website, via the account page.
I'm going to have to lock this thread since it's against forum rules to discuss in-game moderation. If you feel as though you have been treated unjustly by a moderator please put in a support ticket. I would be glad to review your case for you.
Locking since this is basically just a call-out thread.
Keep it on topic guys, this thread is derailing rather quickly.
I created a game account for you, and you should now be able to log in. In the future, please submit a support ticket. I like to think we're pretty good at helping people out.
Looks like they managed to get in 8. Please see our official forum rules below.

http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules-68829

Or, more specifically -

B. Spamming and Post Content
- Excessive repetition of a single phrase, similar phrases, image or images, or incoherent gibberish.
- Excessive use of Caps Lock.
- "First posting".
- "inb4lock" posting.
- Posts with minimal or no content.
- Posts that do not contribute to the overall conversation.
- Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
- "Goodbye" threads. Please note, "goodbye" threads will result in immediate thread removal and the author's permanent suspension from the forums.
- Posts made only to "bump" a thread to the front page of that forum section.
- Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.
- Dredging up dead threads (AKA necroing threads). Any thread inactive for over a month constitutes a dead thread.

I don't see this thread going anywhere good.
LancelotDL on 02/06/2013, 09:24 PM - view
in b4 callout lock


Darn, you beat me.
Please don't post threads just for dramatic effect.

B. Spamming and Post Content
- Excessive repetition of a single phrase, similar phrases, image or images, or incoherent gibberish.
- Excessive use of Caps Lock.
- "First posting".
- "inb4lock" posting.
- Posts with minimal or no content.
- Posts that do not contribute to the overall conversation.
- Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
- "Goodbye" threads. Please note, "goodbye" threads will result in immediate thread removal and the author's permanent suspension from the forums.
- Posts made only to "bump" a thread to the front page of that forum section.
- Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.
- Dredging up dead threads (AKA necroing threads). Any thread inactive for over a month constitutes a dead thread.
By the way, it's against forum rules to post hate threads.

http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules-68829

A. Race, Ethnicity, Nationality, Life Choices, Religion, and Politics
- Anything that promotes, is recognized as, or alludes to symbols of racial, ethnic, national, life choice, religious, or political hatred or slurs.
- Anything related to politics.
- Anything related to religion.
This thread is just silly at this point.
"Goodbye" threads aren't allowed, locking.
This thread is bad, and you should feel bad.
Moving this over to the bug report forum for you, more likely to get noticed here!
This is happening because you have more than 2 characters per server, and are currently using a free account. The only way around this would be to obtain a Founder's account, or purchase more character slots (not yet available as the store isn't back up).
Well since this thread has just devolved into everyone raging at each other, I do believe it has run its course.
Moving this over to the languages sub-forum.
If you're still around I'll come rescue you, wasn't able to find you just now though =(.
You should be in Velika next time you log in, gonna lock this thread.
Posting about in game moderation action is against the forum rules. If you still feel your ban was unjust, update your ticket and someone will review it again.

Please see - http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules-68829





Edited by: Xariel almost 2 years ago - Reason: .
I'm investigating your case now, and should have an update for you soon. Please refrain from posting new threads about this issue.
Please don't post call-out threads, locking.
Well, in all fairness it is against the forum rules. As is this thread since you aren't allowed to discuss moderation actions!

http://tera-forums.enmasse.com/forums/rules-guidelines/topics/Official-TERA-Forums-Rules-68829
Please contact support, we'll be able to help you out.
I think this thread has pretty much run its course. Let's try to avoid the P2P vs F2P flame wars guys.
Please don't create threads with the sole purpose of picking a fight with others.
Closing this thread down since this issue has been resolved. If anyone else is experiencing this please contact support immediately so we can help you out!
Gonna go ahead and close this down, please use the sticky at the top of the forum. Also, I would recommend not being rude to other users when they're just trying to help.
Old thread is old, locking.
Please don't discuss moderation actions in the forums. If you witness any of this type of behavior, report it immediately in game or submit a ticket so we can take care of it.
Since there seems to be some confusion about this topic, I'll go ahead and provide a little bit of clarification.

We are actively extending players subscriptions by one month in exchange for 2000 gold. There are some requirements to this though, which include the following.

- You can only do this once.
- You can only do this if you have been relying on chronoscrolls to play the game, and do not have a way of setting up a recurring subscription.
- You need to have the 2,000 gold on hand when contacting support.

Edited by: Xariel almost 2 years ago - Reason: .
Locking thread, this one's almost a year old.
Don't bump 8 month old threads, feel free to create a new one though.
Let's get back on topic here guys, I don't want to have to lock this thread because of it getting derailed.
Old thread is old. Let's not necro stuff from almost 8 months ago mmkay?
Locking thread. Necro'd.
Please don't post threads just to start fights. Locking.
Going to lock this thread since it's just turning into a flame war. Please do not discuss moderation action in the forums either, feel free to contact support at any time if you observe someone breaking a rule in game.
Edited by: Xariel almost 2 years ago
Locking thread. This whole topic has been derailed and turned into a flame war.
Locking thread, if you're going to post threads like this at least try to give some constructive feedback.
Please don't post just for dramatic effect. Locking this thread since it isn't going anywhere good.
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