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The time has come for my to say goodbye to the community.

I will be joined by Minea and Harmonia as we look at some of our favorite moments from the past few years on Twitch. It wouldn't be a Twitch stream without some giveaways, so make sure to stop by for your chance to win!

At 3:30pm Pacific, we will also be taking a very brief intermission to show off the newest game added to the EME Library: Fruit Attacks! Fruit Attacks is available now on the App Store, Google Play™, and the Amazon Appstore. To learn more about EME’s newest game, check out the Fruit Attacks website.

See you at 3:00pm on our official Twitch page!

-Tonka
Poor little guy. We are aware of the issue and working to bring AV back up :)
Thanks for all the kind words folks. This community, and this game has meant a lot to me. It is a great feeling to know that I have been able to make your experience more enjoyable. This has been the hardest job to say "goodbye" to, and you guys are a huge reason why.

Keep being awesome, and make sure to troll Minea when I'm gone. I'll still be around on my personal account http://tera-forums.enmasse.com/profiles/BestTonkaNA so keep an eye out for that
On Valentine's Day of 2011 I excitedly started my career at En Masse Entertainment. At that time, I had joined as a Game Tester. Over the years, I have moved from Game Tester, to Customer Service, to Content Specialist, and finally, I joined the Community team as an Event Specialist. I have worked in many roles at En Masse Entertainment, but I am writing this post today to announce my departure from EME.

I will be leaving En Masse and returning to a career in IT, my other passion. I have every intention to continue to be a part of this community in an entirely new way as a player, and fan, instead of a employee. My official last day is Friday, July 31st. We will be doing one last Twitch stream so I can say goodbye to this awesome community, and I hope you guys stop by for that!

I can’t stay away from this community, you guys have been absolutely awesome, and I have truly enjoyed being your Twitch streamer, tournament organizer, and community team member. I’m going to miss talking with you guys every Friday, as I have for almost two years.

I look forward to everything coming to TERA, and you should too. There is some absolutely exciting content coming your way that I can’t wait to experience with you guys as a player.

What will happen to Twitch?

Twitch streams are considered valuable, and En Masse would like to keep them going. At this time we are unable to maintain the quality and frequency of the streams, so we will be placing the stream on hold. We will do our best to keep everyone up to speed on the plans for Twitch.

Links

If you guys want to keep up with me, there are some links below. Twitter is likely the best way to get in contact with me.

- Twitter - @BestTonkaNA
- Twitch
- YouTube
- Google+ is made with youtube, so why not.



I love you all. Tonka Out
Hey Everyone,

I'm going to try my hand at Berserker tanking today and I'm going to start it off with some Vault (Valut) of Kaprima. I will be calling AV my home, so if you want to come along and take down some baddies with me, just leave you name in this thread. I'll be taking people first come first serve. If no one wants to be carried by the mighty Tonka (Kappa), then I will just instance match the dungeon.

As usual, make sure to stop by at 3:00pm Pacific, and check out the fun! We will be live on our official Twitch page.

-Tonka


vs



I'll let you make the choice... the correct choice.
Hey All,

The servers are coming back up, but we need another 15 minutes to complete the maintenance this week. We expect all servers back up by 9:15am Pacific.

If there are any changes, we will update this post.

In the mean time, let's talk about the fact that Popori are the best race, I'll start. They are fluffy.

- Tonka
Hey Everyone,

It's time to show off some new mounts coming to the Store very soon! We will be showing off those new mounts tomorrow, and also experiencing the return of the of the Summer Festivals.

As usual, we will be doing some giveaways, so make sure to stop by and check out the new mounts!

We will be live on our official Twitch page at 3:00pm Pacific. Don't be late!

-Tonka
This week on Twitch, we are going to learn the all about the Lancer.

Our guest this week: "Tsukikotsutsukakushi from Tempest Reach".

So make sure to stop by at 3:00pm Pacific, and learn how to play a Lancer in PvE! We will be live on our official Twitch page.

Stream Links

Great lancer guide here!


Previous Streams:

Berserker in PvP with Painwheel
Slayer in PvP with Mudkip
Slayer in PvE with Kaai
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui
Mystic in PvE Hanbe.Takenaka of TR
Hey Everyone,

Last week we covered the "Vault of Kaprima", showed off some stats for the new Lucid (PvE) and Tensus (PvP) gear, and gave a glance into the Dressing Room. We didn't have time to fit everything in this new patch into that stream, so we are going to be showing off part 2 of the July Patch Preview today!

This week, we will be focusing on 4 main topics:

- Class Changes
- Berserker Tanking
- Acheron's Inferno
- Timescape

We won't be showing off the Gridiron this time around, but you can learn a bit more about it on a couple of other community sources such as Espei's Blog or on YouTube with m0pyTV.

As usual, we will be live on our official Twitch page at 3:00pm Pacific!

-Tonka
We typically don't like to discuss our current tactics on handling these kinds of things, but I do want to interject a quote from Minea into this thread:

Minea on 06/26/2015, 04:37 PM
Also, for gold sale and advertisement activities only, please feel free to PM our GM Burble to report the gold advertisement/selling activities. (You may continue to report the activity via the in-game report function too.) We appreciate your help!


Feel free to keep discussing, I just wanted to make sure you guys are already doing this :)

Burble link: http://tera-forums.enmasse.com/profiles/burble
Edited by: Tonka 1 minute ago
We are aware of this confusion. We don't want to delay the patch, but we also do not want to change the requirements for the current Crusade season before it has completed.

We will have some solid information for you within the next couple of days :)
There is currently no plan to bring the power hour back for July. There are some nice changes to battlegrounds, as well as the introduction to a brand new BG coming on July 7th that we believe will spark a lot of interest in PvP, more so than power hours even could.

As usual, we will monitor the situation, and if we feel a power hour could be helpful for the community, we may bring it back :)
It should work. I have heard of issue happening when moving the entire install from one hard drive to another, so it could be because of that. What kind of error are you getting?

If you are able to sign in successfully, but you can't launch the game, repairing should help in this situation.
Hey Everyone,

The July patch is getting closer every day, and it's quite a big update. We are going to be doing two streams to cover everything we want before you guys get the patch!

This week, we will be focusing on 3 main topics:

- Updated "Vault of Kaprima"
- The Dressing Room
- A look at some of the gear, including Lucid (PvE) and Tensus (PvP) gear

As usual, we will be live on our official Twitch page at 3:00pm Pacific!

-Tonka


Does the glint of Balder's Eye give away your position? Does your weapon fail to scare kobolds? It may be time to upgrade your weapon's look with something from our Rogues' Gallery collection. Visit the TERA store and pick up a Rogue's Weapon smart box and get a look tailor-made for all your dastardly deeds, along with 300 fashion coupons!

And if for those of you who think black is just not black enough, the Shadowlaced weapon skins in our rogues' gallery have a shifting smoke aura that change colors and effects depending on your weapon's enchantment level! Shadowlaced weapon loot boxes are guaranteed to contain an instance reset scroll, and may also contain a Shadowlaced weapon skin and 300 fashion coupons, or other consumable items. It's a steal!

These weapon skin and loot boxes are available starting Thursday, June 25 at 11 a.m. PDT.



Minea on 06/19/2015, 05:34 PM
Q: Now that the free server transfer event is over, do you have an ETA on when the transfers to Ascension Valley, Celestial Hills, and Tempest Reach will become available again?

The reason we opened a new PvE server, Highwatch, was to due to the explosive growth of our player base since May. We had to raise the population cap of all of our PvE servers (AV, CH, TR) to about 120% of the recommended setting. It's been a week after the transfer event, and we've been monitoring the situation closely. We will continue to monitor the servers with the current restrictions for now, but we will make sure to update you when we have additional information on when the restrictions will change.


http://tera-forums.enmasse.com/forums/general-discussion/topics/61915-TERA-Stuff-of-the-Week--139811
That sounds very frustrating :(

It is very difficult to troubleshoot technical issues, let alone issues that do not give an indication as to what is causing them. We have a pretty detailed support sections here: http://support.enmasse.com/tera

Past that, the best way for us to help would be to have you open a ticket. We can get an idea of what kind of hardware you are using, and see if we can figure out what the cause is.

I'd suggest opening a ticket, and to help us help you, please also include your developer logs and diag information when contacting us. You can see how to do that here:
http://support.enmasse.com/tera/obtaining-the-developer-logs-and-diag-information-when-contacting-support
Greetings!

Last week we showed off the Rogue accessories and costumes. Well this week, we are going to be showing of the Rogue themed weapon skins! If we have time after showing off the weapon skins, I'll be jumping on my Gunner to do some leveling as well.

If you missed last weeks stream, you can find it here:





So make sure to stop by at 3:00pm Pacific on our official Twitch page.

-Tonka
Feedback is fine, insulting each other is not. Please keep your posts constructive towards the topic at hand.
I've purged a handful of responses in this thread. Please keep the thread on topic. Personal attacks don't belong in a discussion like this, we can discuss things without slinging insults.
Happy Friday!

I hope that you have been enjoying the Life's a Beach event!

Today on Twitch, we are going to be showing off the next cosmetic item to hit the Valkyon Outfitters!

As usual, we will be live starting at 3:00pm PDT, so make sure to stop by our official Twitch channel! Don't forget to stick around for ZMR, we are going to be talking about the new update, and introducing the new ZMR producer: Scott Warr!

See you at 3 :)

-Tonka
Hang tight guys, we are working to bring the server back up




This summer, life’s a beach! And TERA has three ways for you to have as much fun as possible.

First, hit the TERA store to shop from our selection of 2012, 2013, and 2014 swimsuits and summer-related items and accessories.

Second, we’ve put together the Steam Summer Sale 2015 pack, containing a Swimsuit 3-Pack Smart Box, a Foodie Weapon Skin Smart Box, and a Fun in the Sun Beach Box. That’s a swimsuit for your character’s race and gender, a food-themed weapon skin for your class, and a random summer accessory—and it’s 75 percent off! Pick it up in the TERA store for 495 EMP, or in the Steam store for $5.

Finally, we’ve got tons of summer costumes and accessories, just lying around on the ground! Find and open Big Blue Boxes in—game for a chance to get temporary and permanent costumes and accessories (from the 2014 lineup), permanent party hats, fashion coupons, fireworks, and shape changer items!

Don’t wait too long! The sale starts Thursday, June 11 at 10 a.m. PDT, and continues until Monday, June 22 at 10 a.m. PDT.
This week on Twitch, we are going to learn all about the Mystic in PvE!

Our guest this week: "Hanbe.Takenaka from Tempest Reach" playing on Yeeeeeezus.

So make sure to stop by at 5:00pm Pacific, and learn how to play a Mystic in PvE! We will be live on our official Twitch page.

Stream Links

Glyphs:
http://goo.gl/azEiTF - mysmae's glyphs
http://goo.gl/e4Ip6f - Hanbe's Generic FoA PvE Glyphs
http://goo.gl/QS2crj - Hanbe's Generic Vow-less FoA Hard Mode Glyphs
http://goo.gl/O36GMM - Hanbe's Abcess HM Solo Heal Glyphs (Before FoA)

Guest Twitch: Twitch.tv/teslafury


Previous Streams:

Berserker in PvP with Painwheel
Gunner in PvE with Yeeeeeezus / Dippo
Slayer in PvP with Mudkip
Slayer in PvE with Kaai
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui
Edited by: Tonka 2 minutes ago
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Greetings,

From now on, all name selling / trading must happen in this thread. Any name selling / trading threads outside of this one will be removed.

Go!
Edited by: Tonka 2 minutes ago
Looks like this is resolved, give the transfer a try again. Remember, this is not going to fix anyone with a transfer issue saying that you need to remove an item from your inventory, or you need to take items out of your parcel.

If your issue is corrected, please close your support ticket. It will save our staff, and other players, a lot of time!
The transfer is free, it's a system error causing the problem. We are working to correct it now. Hang tight :)
To clarify, we are trying to help figure out what is causing the problem. We will not be manually transferring your character. We will keep this thread updated as often as we can.
TiagoSG2 on 06/09/2015, 11:24 AM - view
Please delete the travel journal, can not delete.

9 days for support, 9 days to finish the CD.

Server: CH Shana.Frame

I will miss the free transfer.



Are you getting an error message when trying to transfer? I don't see any failed transfers, and I was able to transfer with that item in my inventory this morning.
We have corrected the issue internally, stand by for the solution.
We are testing a solution internally, if we can get this correct, we will let you know.
We are looking into the issue currently. If you are having the issue stated earlier by Skitti, please list your charcter name and server.

Again, this is for players who are not getting any specific error.
darkowozzd97 on 06/05/2015, 11:00 PM - view
How about for an official answer that i can move from VoT to MT? :D tawnka plis


http://support.enmasse.com/tera/transferring-a-character-to-another-server#What_servers_can_I_transfer_to?

C'mon man, check them links!
Funikari on 06/05/2015, 06:55 PM - view
if a server is full, there happens to be a further number of people waiting to get into the server that is equivalent to 20% of the servers full capacity, these get added together to produce the mythical 120%.

Now the need for more servers is to alleviate these peek time wait cues. I've been caught in them a few times... its no fun waiting to get in game to do dailies and have a half an hour wait time.


Scherx on 06/05/2015, 06:12 PM
No, dont fall for the PR jumbo bumbo "120%" . There is no 120%, it doesnt work like that, they dont have a button that says "120%"


Both of these statements are actually incorrect. It's actually much simpler than that. Because we don't share exact server numbers, I'll use a placeholder number.

Let's say, with the setup we have now, our servers are designed to allow for 100 simultaneous players on at any time, per server. They can allow more, but it could cause stability issues for the individual realm. Because of the demand, we have been allowing up to 120 players on TR, CH, & AV for large periods of the day. This is what we mean by "120%", it's actually quite straight forward.

If server queues were turned on when each of those servers hit the 100 recommended there would be queues for a large majority of the day. That is why we need a new server.

I'll try to continue to provide as much insight as I can and clear up any confusion.
I dun goofed up, you are correct. I copied the meat of the post from Kaai's post. Good catch
kedros on 06/05/2015, 10:55 AM - view
Cool!

Goodbye Cellestial Hills!


[
since the free transfer period is 7 days, and the cooldown is 7 days... that would be 1 per account


The free transfer is locked to each character. So you can transfer as many characters as you wish, but each one can only transfer one time during the 7 day cooldown.

Everyone replied at the same time!
Edited by: Tonka 2 minutes ago
This week on Twitch, we are going to learn the all about the Gunner.

Our guest this week: "Dippo from Tempest Reach" playing on Yeeeeeezus.

So make sure to stop by at 3:00pm Pacific, and learn how to play a Slayer in PvE! We will be live on our official Twitch page.

Stream Links

Glyphs: http://goo.gl/Roprik
Guest Twitch: twitch.tv/DippotheHippo


Previous Streams:

Berserker in PvP with Painwheel
Slayer in PvP with Mudkip
Slayer in PvE with Kaai
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui
Good to bring that up, server first achievements will be turned off on Highwatch.


TERA’s Steam launch and the addition of the gunner class have been a fantastic success, and thanks to new and returning players, we are excited to announce the creation of a new PvE server: Highwatch.

Over the last month, we’ve raised the population cap of all PvE servers to around 120 percent of recommended capacity. Adding a new server helps us avoid server queues during peak times, and accommodates the explosive growth of our player base.

Highwatch opens Tuesday, June 9 following server maintenance and will be available to new characters and transfers from all servers. Server transfers will be free for a limited time, but transfers to Tempest Reach, Ascension Valley, and Celestial Hills are temporarily suspended.

Thanks to everyone for making TERA the number one MMORPG on Steam! For more information, please read the full news post!

FAQ

What is the status of TERA's PvP servers?

TERA is seeing growth on all servers since the Steam launch, around ten times the number of new users each week. Before the launch, on average about 28 percent of all new players created their first character on a PvP server. With our most recent data, 36 percent of new players are creating their first character on a PvP server. Character creation is quite evenly spread between all three PvP servers, but new players tend to choose Lake of Tears, followed by Valley of Titans.

Why not merge Lake of Tears and Valley of Titans?

Not only have we been promoting character creation on Lake of Tears and Valley of Titans, but merging those servers would cause massive queues. Lake of Tears and Valley of Titans currently have more players playing on them than any server did during peak time before the Steam launch, and we believe the populations of these two servers are extremely healthy and will remain so.

How long will server transfers be free?

The free transfer period will begin Tuesday, June 9 after maintenance, and run until maintenance on Tuesday, June 16. During this week, the minimum level on transfers will be lowered to 15, and the server transfer cooldown will increase to seven days.

For more information on server transfers, please visit our support page.
(This post is set as #2, but I'm going to leave it here as well)

This is going to be addressed today actually. I'll provide a small snippet of the information:

"Character creation is quite evenly spread between all three PvP servers, but new players tend to choose Lake of Tears, followed by Valley of Titans.

Not only have we been promoting character creation on Lake of Tears and Valley of Titans, but merging those servers would cause massive queues. Lake of Tears and Valley of Titans currently have more players playing on them than any server did during peak time before the Steam launch, and we believe the populations of these two servers are extremely healthy and will remain so."

MT seems to have a more vibrant end game community, but LoT and VoT are not in a position to be merged.
This is going to be addressed today actually. I'll provide a small snippet of the information:

"Character creation is quite evenly spread between all three PvP servers, but new players tend to choose Lake of Tears, followed by Valley of Titans.

Not only have we been promoting character creation on Lake of Tears and Valley of Titans, but merging those servers would cause massive queues. Lake of Tears and Valley of Titans currently have more players playing on them than any server did during peak time before the Steam launch, and we believe the populations of these two servers are extremely healthy and will remain so."

MT seems to have a more vibrant end game community, but LoT and VoT are not in a position to be merged.
TDangeR on 06/03/2015, 02:39 PM - view
I think 4.5 million is the number of NA accounts (from the steam video), the total number is about 17-18 million. I hope I'm wrong tho. It would be kinda sad if we outside NA don't count as part of the community or have a diminished importance, since by enabling we to connect, pay and play we should be treated as any other costumer/player (as long we can use english to contact support of course, not EME obligation to communicate in any other language, nor to gather connection problem info from all around the world), I've been treated very good when I needed the support. Hope Tonka can clarify this for us.


Counterpoint addressed this correctly. We are counting all accounts made in the EME system, so no matter where you are in the world, if you play on our servers and sign in with an EME account, you are counted in that number :)

The other number is the shared about of accounts worldwide for all publishers.
Ninoo on 06/03/2015, 03:04 PM - view
Next streams will all be this late (5pm=2am)? I guess I can say bye bye to them then :/


Only the Wednesday stream happens at this time. The Friday streams still happen at 3:00pm. Also, the past broadcast will be available whenever you want to watch it, and we will send the video to youtube!


Three years ago, a tiny little company called En Masse Entertainment launched TERA and got a great big response. We'd like to thank our awesome community for three amazing years and show our appreciation with 4.5M reasons why we make TERA!

Thank you!

This week on Twitch, we are going to learn the all about the Slayer in PvE.

Our guest this week: "Kaai from Tempest Reach"

So make sure to stop by at 5:00pm Pacific, and learn how to play a Slayer in PvE! We will be live at a special new Wednesday stream time at 5:00pm Pacific time on our official Twitch page.

Stream Links

Glyphs: http://goo.gl/Db9c4J


Previous Streams:

Berserker in PvP with Painwheel
Slayer in PvP with Mudkip
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui


Was fun. I had some time to mess around tonight and saw Swifty doing some leveling. I try to poke around at night, so hopefully I'll be around after hours more often :)
Servers are up, get in there!
Hey Everyone,

We just received word that the servers need a little more time for today's maintenance. We estimate all servers will be up by 9:30am PDT (30 minutes from this post).

Thanks for your patience!
I've purged this thread of anything unrelated to the topic at hand. The thread got very quickly derailed, so let's keep this train on track.

New character screen looks awesome!
LancerJiva on 06/02/2015, 07:52 AM - view
That typo though, Minea must not be fully awake yet.


Shhh don't tell her. Let's see how long it takes for her to notice.

7:54: Title still wrong. Says "Hangoug"
7:56: Minea noticed the title. All is lost.
Edited by: Tonka 1 minute ago
If you were waiting at the server select screen, you likely got an error and booted from the game. Part of the restart might have caused some players to disconnect like that. If you start the game back up, you should be good
Looks like TR is accepting players again. Get in there folks, thanks for your patience!
TR is back up, but closed off to the public. We are running some final tests, then opening the server. ETA less than 5 minutes.
vanquishedlight on 06/01/2015, 08:41 PM - view
i know what happen, Tonka was setting at the TR server desk and seen a spider. that's how the desk got flipped.


If that happened, the desk would be on fire, not flipped :P
TR is still booting at this time. Because of the nature of the issue, it looks like it's just taking some time. I haven't received any word on problems during the booting process, so we should be good here in a few. I suppose I was a little early in my estimation :(
I've been posting in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/UNable-to-log-into-the-system-UPDATE?page=10

The server is in the middle of a boot up now. We expect TR to be back up in the next 5-10 minutes now. This is, of course, if we don't find any issues with it and need to keep it down for a bit. I'll try to keep you guys update. Hang tight!
TR is in the process of booting back up currently. Everything seems normal so far, so if I was to guess, I'd say about 10 more minutes. Obviously, this is baring any issues we find during bootup. I'll keep you posted as much as I can :)
Dungeon & BG matching should be working once again. Thanks for sticking with us guys!
Poor TR. We are working to bring it back up now. Hang tight folks, we will get there!
I will continue to update my post at the beginning of this, so keep checking that for any new info
I have heard reports of this on TR as well. Are there any other servers / dungeons where this is an issue so far?

I've passed on what I know to our ops team, so keep me updated :)
ElinFan2014 on 06/01/2015, 10:46 AM - view
Would anyone know an exact Time-frame, for when these outfits will come out?


Exact? No. Bluehole is working on these, but it has to fit into their development & release schedule. As soon as we get an indication on the release of these items, we will pass it along :)
I can't PM you for some reason :(

Sorry to hear you are still getting that issue. I've seen some other players state that if they create a new En Masse account, they are able to contact support with that new account. Have you given that a try? If not, would you be willing to try that?

If you are able to get through support that way, it will help us identify why you are seeing this issue.
Very interesting, thanks for letting us know. I'm glad you were able to get that support ticket opened. I've passed your information on to our web guys to see if we can figure that out :)
Greetings, I will be hosting the Stuff of the Week this weak in place of Minea!

Here are this week's topics:

Upcoming Events

Q:The T-E-R-A letter event, and the XP event are just about over. Are we going to be getting some new events to take their place in June?

We have some plans to follow up on these events. We will have more information on this very soon.

Increasing PvP Participation

Q: Will we see a return of the battleground power hour again to spark some extra competition in battlegrounds?

We are looking at various methods to stimulate PvP competition, and the power hours are just part of the picture. We do not have any plans at this time to do power hours, but there are other ideas floating around.

Bear Superboxes

Q:The new "Superbox" is more expensive than other mount loot boxes. Why is that?

We are always looking for feedback in the way we deliver items to our players, and we have tried something like this once before for other items.

The "Superbox" has an increased price, but the value of the fodder has been increased to compensate. The chance to get the bear mount has also been increased in comparisson to previous mounts.

Removed Dungeons Making a Return

Q: With the launch of Fate of Arun, some dungeons were removed from the game. Over time, some of them have been getting re-added as well. Are there any plans to return more of these dungeons?

There are! Some say Kaprima might be back in some fashion, as well as the return to Shattered Fleet.

Inactive Name Release

Q: Is the release of Inactive names just the first of more to come? Will we see an anual name release?

There are currently no plans to do another name release after this one, but that doesn't mean we will never do another. We are keeping our eye on this very closely, so we will see how this one goes first before making any decisions.

----------------

Previous weeks:

5/22/15
5/15/15
5/8/15
5/1/15 Treeshark AMA on Reddit
4/24/15
Edited by: Tonka 2 minutes ago
Hey Everyone,

Today we are going to try something a little different. I will be on patrol for players on the Tempest Reach server. If you are caught, I will ask you a question. If you get it right, you will get a special prize, and the stream will earn some giveaways!

If you get it wrong...well, nothing will happen, but you won't get anything!

As usual, we will be live starting at 3:00pm PDT, so make sure to stop by our official Twitch channel!

-Tonka
Well crud, sorry to hear about that.

Even with a GM online, they won't be able to assist right away in these cases. The best way to get those items back would be to send in a ticket, as it sounds like you have already done, and allow our support staff to fix that problem for you.

Already taken care of. Thanks for the heads up :)
Hey Everyone,

If you have signed in this morning, you have likely seen other players talking about how the T-E-R-A letters are still dropping, and they are right!

The event did not get turned off with this mornings maintenance and will be extended until Tuesday, June 2 during Maintenance. After that point, the event will be turned off. Letters will still be able to combine to create the mount, but the letters will not be dropping.

Get your mount while you still can!

-Tonka
As the others have said, you should just be able to hit "A" and you will stop running. I've had that happen a few times
TR is back up, thanks for hanging on folks :)
You guys are right, we typically do maintenance on Tuesday. Today is a special Tuesday as we are not doing any maintenance. Thursday is our day this week, so keep on playing :)

TR was a different issue, and it appears to be resolved now. The store is still down on TR, but you should be able to sign into the game
I think this thread has run it's course. Glad to see you enjoyed the event!
Greetings,

Today on Twitch, I will be queuing for some battlegrounds on MT. Once in the match, I will be riding around on the brand new Bear Mounts that will be available soon!

It doesn't seem that we have received enough questions to do a mail bag segment this week, so if you have some questions for us, make sure to follow that link above and send in a question!

As usual, we will be live starting at 3:00pm PDT, so make sure to stop by our official Twitch channel!

-Tonka
Greetings, I will be hosting the Stuff of the Week this week in place of Minea!

Here are this week's topics:

Inner Armor Fusion

Q:In some other versions of TERA, there exists an “Inner Armor Fusion”. This fuses 3 blue inner armors and creates a random superior inner armors. Will we see this in our version?

We decided this wasn’t the best way given how we distributed out inner armors initially. Other regions put all the blue inner armors into one box and you would get a blue inner armor out that was random based off the stat. Because we split out all the inner armors into stat specific boxes in the store it didn’t seem like the best course of action. If you got the blue inner armor previously it would be the blue one you want.

This doesn't mean we will never introduce the inner armor fusion in some fashion. We are always looking to improve our version of TERA, and the best way we can do that is to listen to player feedback.

Freeing Up Unused Character Names

Q:Will we ever see a name wipe to free up names used by player who no longer play TERA?

Yes, there will be a name wipe. Stay tuned for details, as we are currently ironing out the process to make sure the process we want to use works.

Area Channels

Q:Some areas have many channels, while others have very few. How are the amount of channels decided?

Some Zones start with a default amount of channels. There is a system that expands the amount of channels, based on the the number of people in the channel current channels. If the system detects that more channels are required, it will automatically generate more.

EMP & Elite Purchasing Issues

Q: Over the last few days there have been some intermittent issues for players looking to purchase Elite or EMP. What happened?

There were issues between our vendor that gives you what you pay for, and the vendor that processes the payment. It had been very hard to investigate the root cause this past week but I think we have found the cause as of today. It has been frustrating to deal with and we really appreciate our communities patience while we chase down these issues.

Community Written Guides

Q: We recently saw a community guide created by Tsumori called “What To Do after Level 65”. Are there plans to have more guides written by the community?

This was definitely an experiment since we’ve never featured a player guide before, but felt this was a good time to do so. We do have a loose plan to have more guides created, but at this time, no players have been approached.

----------------

Previous weeks:

5/15/15
5/8/15
5/1/15 Treeshark AMA on Reddit
4/24/15
4/17/15
Edited by: Tonka less than a minute ago


If you're wondering what to do now that you've hit level 65, one of our players—Tsumori of Good Fight on Mount Tyrannus—has offered up this guide for TERA's end game. Tsumori is an elin lancer. You can catch him on twitch here. This guide was written for v31 content. ——EME

End Game Progression Guide—TERA

by Tsumori of Good Fight—NA/ MT

Checkout this entire post here!


They say you’re never fully dressed without a smile. But the truth is that while armor can save your life, inner armor makes it a lot more comfortable.

Starting Thursday, May 21, we're improving the contents of inner armor loot boxes on sale in the TERA store. We're removing the unmentionables from all boxes. Each will now be guaranteed to contain a semi-enigmatic scroll, and may contain a set of inner armor with even bigger bonusess.


Pumped Box of Inner Armor (inner armor boosts HP and Power)
Silk Intimates giving +2 Power
Satin Intimates giving +6 Power
Added! Elegant Silk Intimates giving +8 Power

Relentless Box of Inner Armor (inner armor boosts HP)
Silk Delicates increasing HP 1.8 percent
Satin Delicates increasing HP 5.4 percent
Added! Elegant Silk Delicates increasing HP 7.2 percent

Unyielding Box of Inner Armor (inner armor boosts HP and Crit Factor)
Silk Briefs boosting Crit Factor by +4
Satin Briefs boosting Crit Factor by +12
Added! Elegant Silk Briefs boosting Crit Factor by +16

Grounded Box of Inner Armor (inner armor boosts HP and Endurance)
Silk Bodywear increasing Endurance by 1
Satin Bodywear increasing Endurance by 3
Added! Elegant Silk Bodywear increasing Endurance by 6

Infused Box of Inner Armor (inner armor boosts HP and replenished MP)
Silk Smallclothes replenishing 36 MP every 5 seconds
Satin Smallclothes replenishing 108 MP every 5 seconds
Added! Elegant Silk Smallclothes replenishing 144 MP every 5 seconds


Inner armor is also available in-game by redeeming Goldfinger tokens obtained as random drops in Balder’s Temple (solo) and the solo Alliance Vaults.
The boxes from the store should no longer have white inner armor in it. The boxes obtained via goldfinger tokens do still have the white inner armor in it.

I have not seen any other reports of the boxes from the outfitters giving white inner armor, but we will keep an eye on it. In your friends case, he/she may want to contact our support team if they did indeed open one of the boxes from the outfitters.

Support: http://support.enmasse.com/tera/tickets/submit
Servers are up, thread is going crazy. Lock inc :)
The Goldfinger boxes have a chance at the new innerwear, but their drop table does not completely mirror the new one added to the outfitters. You still have a chance at the white innerwear from those.
Hello folks,

We are currently experiencing an issue with EMP and Elite Status purchasing. We will be putting the store under maintenance mode while we investigate the issue.

The issue appears to be similar to what happened on the 19th.

We will use this thread to keep you updated. Thank you for your patience.

(Previous thread)
This week on Twitch, we are going to learn the all about the Archer in PvE.

Our guest this week: "Husher from Tempest Reach"

So make sure to stop by at 5:00pm Pacific, and learn how to play a Archer in PvE! We will be live at a special new Wednesday stream time at 5:00pm Pacific time on our official Twitch page.

Stream Links

Husher Glyphs: Main Glyph Set Stun Glyph Set

Crystals & Etchings:

• Standard/Enraging Boss: Focus/Savage/Carving/Bitter – Full Hardy, if you are enraging a boss 100% you can wear poised.
• Non-Enraged Duration: Pounding/Savage/Carving/Bitter (ie second SCHM) – Full Hardy
• Caveat: Low gear for heavy periodic (queen poison) or burst static damage (SCHM second boss laser) you can boost your hp with relentless x2 and 2 hardy
• Etchings: Crit Factor (Carving)


Recommended Weapon:

"I’m still an advocate for Intense for the reason of you get 6%, 6.9%, 9.3% vs 0.3 (2%), 14 (1.5%), 9.3%. It’s really a tossup though, the argument is you hoping for crits with keen or being consistent with intense."

Previous Streams:

Berserker in PvP with Painwheel
Sorcerer in PvP with Giraffee
Priest in PvE with Serena
Reaper in PvP with Towlot & Zui


-Tonka
It was a mistake on our part, so we will not be performing any rollbacks. The players who purchased the boxes at the incorrect price will be able to keep them :)
Please keep the discussion on the topic listed. Looks like there is a thread about the Captain Loot Box topic here: http://tera-forums.enmasse.com/forums/general-discussion/topics/Captain-Costume-Loot-Box-Bug
Hey Everyone,

Today I will be playing on CH.

Like many of you, I will be looking for some T.E.R.A. event letters. But today, we are going to reward the viewers whenever I earn a letter!

If I earn a T, E, or R, I will do a giveaway to 5 viewers of the stream. These viewers will win a code good for:
- One Tetrachromic Weapon Skin
- One Prism Pixel Sunglasses!

If I create a Jadeheart mount, I will do a giveaway to 5 viewers of the stream. These viewers will win a code good for:

- One Notes by Dolme
- One Prism Pixel Sunglasses
- One Pixelated Topper
- One Cathodyne Smartbox!

So come on by our official TERA stream at 3:00pm PDT today, and you could win!

-Tonka
Edited by: Tonka 1 minute ago
Greetings,

We have been investigating ongoing reports of lag within dungeons. The lag seems to be the reason behind the reports of players falling through the floor, or disconnecting from dungeons. To address this issue, we will be performing a restart on the game servers.


All servers will be restarted starting at 3:30 p.m. PDT on Thursday, May 14.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Greetings,

We have been investigating ongoing reports of lag within dungeons. The lag seems to be the reason behind the reports of players falling through the floor, or disconnecting from dungeons. To address this issue, we will be performing a restart on the game servers.


All servers will be restarted starting at 3:30 p.m. PDT on Thursday, May 14.

• Mount Tyrannas - PvP
• Lake of Tears - PvP
• Valley of Titans - PvP
• Tempest Reach - PvE
• Ascension Valley - PvE
• Celestial Hills - RP PvE

The approximate downtime is 30 minutes. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
DeliciousMami on 05/12/2015, 03:54 PM - view
On a "whim" yeaa and on a whim Tonka happened to have a code (which we know can't be done on the spot) with items all set up to give away and on a whim Tonka knew that lirik was streaming TERA.
.


Yup, I try and keep my ears to the ground, especially on Twitch. Word travels fast, especially when the entire company talks to eachother and Twitch is a big part of our culture now (not just EME, but games in general)

Let's clear the air a little bit here, since there is a lot... a lot of misinformation in this thread that is getting up voted like it's fact.

1) We didn't ban a single player because they harassed Lirik. We asked people to stop harassing him, and moved players from the location, but there were no bans dished out as a direct response to players being around lirik.

2) I don't know if you guys know me very well, sounds like you don't. I am always on Twitch. When I'm at a computer, there is a twitch stream playing. Earlier last week, on my personal stream (TonkaEME) someone let me know that rumor had it that Lirik might give TERA a try. Sodapoppin tried last week too (also on a whim, we did not reach out to him), so I figured Lirik (Or towlliee, or Coh, or any other large streamer) might actually try it.

I follow hundreds of streams, and only look at my following list, the TERA streams, and the ZMR streams when looking for a stream to watch. Lirik showed up under TERA, and we were off to the races.

3) I made the code while Lirik was making his character. Made it as fast as I could, and even then I couldn't make it fast enough. I tried to PM lirik, but he was blocking chat, so I messaged Waffle. Luckily Waffle was there and let people know about the code.

The code was intended for Liriks viewers, which is filled with players that may have never even given TERA a try. The code was passed around the Subreddit, in game, and on the forums. That is understandable, but the codes first intention was for the viewers of Lirik, Waffle, and Shorty. The code gave: Totes, Bank Expansion, Bandit Mask. Nothing else was included in here.

4) Lirik got some free items. We sent him 2 item, a Police car and a Police outfit. I sent both Waffle and Shorty the same thing. Everything else they got was by our community, not by our staff.

5) If you are a current TERA streamer, you can contact us(community@enmasse.com) and request codes to give out on your stream. The codes we give to our current streamers include: Totes, XP boost, rep boost, & gold hunter boost.

Feel free to continue to discuss what happened, but I wanted to make sure that there were some actual facts out there.
Edited by: Tonka 1 minute ago
Code has reached it's redemption limit, so it has been turned off :(
Exiting the launcher, and starting it back up again will give you the ability to sign in with different credentials.

Are you trying to log out of the launcher on steam?
There are no allowed discussions of account/game key trading/selling/borrowing/etc. within our forums.

Edited by: Tonka 1 minute ago
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