TERA Online dev tracker
Spacecats (Community Manager)
The 3-day star of wonder was just a fun addition. It's there for people who like those kinds of things.
I've significantly increased the spawn rate on blue boxes. An hour is way too long to search for one, so I feel your guys' pain. The new spawn rate is over double what it was before.
Found a box and it dropped nothing.......

If you're in a party it's possible for it to drop in front of a party member that is close to you instead. It's really odd behavior but it happens occasionally.
they are very very rare.
@Spacecats please increase the spawn rate.

Ok. Done.
I'm a bit sad that the quiz event couldn't happen in time for the anniversary, but after much planning around it I am determined to see it through. The problem is that there is a major bug discovered relating to the event so now we're talking with Bluehole to see when it might be fixed. :cry:
We'll make an announcement giving a date, but Anniversary Tokens will likely stick around until early June. Long past when they'll be earnable in-game.

As for today's code, as a sort of fix we decided to make this one redeemable twice. I removed the 200 Reward Credits and 1,000 Points that were causing issues, and in their place added a 3-day Star of Wonder, a Strong Bravery, a Strong Canephora, and 5 Circlet Fragments to the code (along with 25 Anniv. tokens).

It will switch back to a single redemption count in just a few hours, so anyone that was watching live and redeemed a borked code will get a little bonus seeing as the original still managed to deliver tokens and nothing else. Sorry for the confusion.
Post_Header.jpg

http://tera.enmasse.com/news/posts/the-week-ahead-final-anniversary-week

New post is up, and Big Blue Boxes make a return for the final week of our Anniversary celebration! Boxes are scattered across TERA, and could contain 10, 20, or even 100 Anniversary Tokens!

Also detailed in today's news post, the final anniversary Dungeon Highlight: Velik’s Sanctuary
WitchyGirl wrote: »
its fun when there are guests on the stream. cant wait to see the stream. yay

@spacecats
please dont forget to add the anniversary wings for 5/26 item claim. <3
(lol thats my favorite item from the anniversary :pleased: )

This weekend's wings should be good to go! They were all set up in advance, but last weekend's had a bug that caused the delay. I'm having Denommenator triple check on the last pair.
Zoknahal wrote: »
Only One Question:

Quiz Bowl



W H E N ?

See this comment by Halrath:
https://forums.enmasse.com/tera/discussion/comment/151254/#Comment_151254
Ketoth wrote: »
Player council results when? Or gingerdnappd will interview the canditates?

That could actually be fun, but I won't put that burden on Gingersnappd ;D

We're looking at next week to get new Player Council members invited.
E0WHbee.jpg

Today I have a very special and unusual guest for the stream. In an effort to show you guys more of En Masse behind the scenes, and introduce you all to the larger crew that helps En Masse function as a publisher, I've invited Gingersnappd, our office and HR manager on the air. Please give her a warm TERA welcome!

We've got a couple activities planned for the show that will include giving out some Anniversary Tokens. I also have an announcement on how you can pick up additional tokens over this (for many folks, extended) weekend.

We begin at 3 p.m. today. See you there! https://www.twitch.tv/enmasseentertainment
I'm a little short on time at the moment but I just want to say this is absolutely amazing. Thank you guys for digging this up.
Babbelsim wrote: »
@Spacecats can we have a update on the first post please ty

Updated :sunglasses:
DpkFicxll wrote: »
no more bonanzas in the anniversary token? ripu farm =/
TWMagimay wrote: »
Didn't they say the consumables will stay till the end of the event? I'm hoping this is some sort of mistake....

You guys have eagle eyes. It takes 10 minutes or so to update the shop, so you must have just looked right when it was being switched to the new contents.
Crybabies wrote: »
Making Hello Kitty costumes a limited sale was a horrible idea, now only a few of them available on TB for millions of gold, and you got people like [removed] on MT who is selling that costume for 300+USD through paypal only.

Please report people like via support ticket that if you see them. Selling in-game items for cash is against the rules, just like gold selling.
HELLO KITTY SCHOOL UNIFORM

Sorry NobleNoble, those won't come back. The Hello Kitty promotion was limited time only.
It's true it's been a while since we've had a letter event. The last one we did was during the ninja update, Secrets & Shadows.
fine copy paste what minea and tonka did or copy paste all the annive event from 2012 to 2016, even a letter event would be better than what you give us now

The TERA crew has done great work in the past, but I'm wondering what specifically you enjoyed the most and wish En Masse would do again.
vkobe wrote: »
roxxapoxx wrote: »
I thought the anniversary was suppose to reward us for loyalty... yet we're the only community in Tera grinding day in and day out for valuable items. Lol.

before yes, but since we have a new cm he is unable to made good event, just remember how he fail with christmas 2016 and now he fail with 5th anniv :3

just accept than our tera is the worst tera under our current cm rule :3

Please try to give more constructive feedback, Vkobe. It's hard to do anything with a comment like that. If you have suggestions on how to improve things, let me know. A lot of people enjoyed Christmas 2016, and there were a lot of things we did that month (community-based and otherwise) so it's hard to know what you're talking about when you call the entire Christmas holiday a fail.

As for the changing items in the Anniversary Store, roxx, we've gotten mixed feedback from people on it. Some like the variety and the idea behind a rotating selection that there's some mystery to. Other people are just sad that some items leave the store after a week. We'll consider adding some return items to the shop for the final week of the celebration.
5/30 after maintenance.
Just confirmed that the EMP will be sent this week. Our Platform team is on the job. If you got the founder's pack to access the Kritika beta, that part successfully delivered so you can get in tomorrow (and can begin downloading now).
We've fixed the problem that was delaying EMP delivery and will be sending EMP to everyone that hasn't already received it from their purchase. Sorry for the delay.
It's something that players request periodically. We have forwarded this to Bluehole and will keep it on their radar for future updates.
Sakokii wrote: »
https://www.facebook.com/pg/TERAonline/photos/?tab=album&album_id=10158630517795032
@Spacecats Is the album meant only for the stream featured entries?
I know of quite a few entries that are missing from the gallery, including mine. :(

No, the gallery is meant for all entries. Could you please e-mail FanArt@enmasse.com with the e-mail you used to submit your entry? We can find out why it wasn't included.
Nepgeah wrote: »
So any idea when the store is going to be updated?

Its a new week

It's updated every Tuesday, shortly after the weekly server maintenance (which for tomorrow is from about 8 a.m. to 10 a.m. PDT).
HAAYAAKD43 wrote: »
are the skycycles permanent?

Yes they are.
Zoknahal wrote: »
Deluso wrote: »
It's illegal to discuss about that here. Go to red *ahem* dit..

I would say that discussing 3rd party programs that directly intercept data from the game and turn it into something else, like easy to read numbers (it says this on the ToS too) are illegal and not allowed to be discussed on the forums. However, i think, just might, that i once saw an answer of a GM regarding the use of "Official" programs such as Pingzapper and WTFast, as this type of programs do not intercept or meddle with the stream of data of the game, but only allow you to tunnel your connection through a private network allowing for better ping and stability overall.

Perhaps the Player Council has better info on this as they can somehow talk directly with EME.

Neither of those are official En Masse programs, so please don't discuss them in the forums. That's what is typically meant by "3rd party." It's neither created nor endorsed by Bluehole or En Masse, and it affects your TERA experience. Since these forums are for official discussion around the game, talking about, promoting, or directly linking to programs we don't operate would likely give others the impression that they ARE endorsed (not to mention safe and benevolent, which again we can't control). That's why it's not allowed.

Hopefully that makes sense. Closing this thread, so if you have questions please direct message me.
Pamcake wrote: »
I think it's terrible that they still keep it in a dressing room like it's available to buy.

Would you rather have the Dressing Room contain as many cosmetic items as possible, or only keep the items currently available for purchase from the TERA store (and possibly the broker)?
It's a little unclear from the comments in this thread, but do you guys think you all experienced the same lag spikes as ShadowOfLight? How long did it last and about what time range did it occur? Were you in a dungeon or in open world?

@ShadowOfLight - did anyone in your guild or party also complain about the lag spikes when they happened to you?

I realize this comes across as "it's your ISP not us" but like Geletron said in his sticky post, the first step in diagnosing something like this is eliminating common and easily identified issues.
Hey all. We did find that the event ended early due to a scheduling error. We're taking steps to make sure this doesn't happen for remaining dungeon events.

We've re-enabled the Abscess dungeon highlight and token drops, and they will end at 11 a.m. PDT instead of 10 a.m. PDT, giving an extra hour. We've also upped the token drop from 2 to 3 for the remainder of the event, and reset everyone's dungeon reset cooldowns in case they'd wasted their daily runs.
A change is going into effect during Tuesday maintenance that will shift reset times to 4 a.m. PDT., making things more consistent. There's a chance that things will take time to adjust after the maintenance (as seems to always happen), so we'll be monitoring things after servers come up.

Thanks guys, we're aware of the issue and looking into it now.
Mazzive wrote: »
some ppl would wanted those dyes but whatsofkingever the dead is done

No problem. Apothecary Dye has been added to the Anniversary Token shop for 8 tokens.
Merged multiple threads on the same topic so people could see the response (if they missed the server announcement, that is).
I'm extremely sorry to everyone on CH who missed part of the event due to the outage.

Your daily calendar reward has been doubled (was 20, is now 40 tokens) and dungeon cooldowns have been reset. I'll talk with our Ops team to see if there's a connection between the BAM spawning and the outage (it hasn't happened before) so that this can hopefully be avoided in the future.

More token-dropping events are still on the way this month, but again I apologize that CH alone was affected during today's event.
LesbianVi wrote: »
me 2, I think those hotfixes might have changed something. well they can make it happen after weekend on Monday, Hamsters running EME now and they can't read for shet.

Leave the hamsters alone, they're well-trained experts!

Not sure what's going on with the wings this weekend, but I've sent a message to Halrath so he can look into it. You're right that it might take until Monday, but we'll make sure people get their wings for logging in this week.
Lolitaa wrote: »

Would be cool to have the alliance masks and other forgotten stuffs from ancient past, it's anniversary, but I guess nowadays it's just a word.

I think so. However there are a few of us here that have brought it up, maybe they will take it into consideration. ↓↓↓
Spacecats wrote: »
Hmm... I think there's only one version of that mask. I wouldn't want to upset any of the players that earned it. Let me think about ways it could be done properly. Anniversary Tokens might not be the right place.

if spacecats is actually thinking how to implement it, that'd be amazing. i want to believe this so much, that they would bring them back, bubt I don't want to risk being heavily disappointed :(

I am looking into it, but whether we're able to implement something for the anniversary or not is another matter. We'll see!

Also, Unity Stole is always on my mind ;D
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

Just because I'm that guy:
Our current Battleground Highlight is Champion’s Skring, awarding three Anniversary Tokens to each victor.

Sorry I actually can't help it. I find errors on boxes of Cheerios.

DANG IT. Thanks, fixed :p
Montblanck wrote: »
Spacecats wrote: »
(Copying this post from another thread)

Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin so you can plan on being online when they start.

Tokens have also been added to the in-game calendar for the remaining weekends in May, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.

I appreciate the feedback (even the negative) coming in regarding the anniversary celebration. We'll keep working to make the fifth anniversary a special event for players.

It says from the news post that the Anniversary Tokens rewards will "change each week". Will you be removing items as well (eg. Bonanza Boxes)?

No I think it's safe to say the lower cost consumable items and bonanza box will stay put.
(Copying this post from another thread)

Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin so you can plan on being online when they start.

Tokens have also been added to the in-game calendar for the remaining weekends in May, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.

I appreciate the feedback (even the negative) coming in regarding the anniversary celebration. We'll keep working to make the fifth anniversary a special event for players.
Hi all, today there was a reminder post on how to get Anniversary Tokens:
http://tera.enmasse.com/news/posts/get-the-lowdown-on-fifth-anniversary-tokens

The E-Line Coupe (otherwise known as the TERA Car) will be added at 500 tokens, and the permanent Disco Ball will be added at 600 tokens. Both will stay in the store until the end of the Anniversary events.

What the news post doesn't say (but I mentioned during today's stream) is that an upcoming Quiz Event will run at multiple times on each server along with BAM spawning events before the end of the month. Times for these events will be posted in a news post before they begin.

Tokens have also been added to the in-game calendar for the remaining weekends, and next week will see Fraywind Canyon taking its turn as the highlighted Battleground.
ZeRoHouR95 wrote: »
I made a ticket a month ago, for a very simple problem, a costume was bound on a char it wasnt suposed to be bound, and the final answer i got to my ticket after 1 MONTH was, it's too late to be answered now im closing the ticket we cant do anything, excuse me but you guys are the ones who closed the tickets, i made my ticket in time, you took 2 weeks to "answer" by closing all the tickets, and then another 2 weeks to "answer my ticket again", it's not my fault yet u dont fix my simple problem and you also close my ticket, i payed for this costume and i cant even use it, is this how you treat your customers? i have to open another ticket now and wait another 3 weeks for an answer, or just deal with the fact that i spend $20 bucks that cant be used because you delayed the tickets, so i lost $20 bucks just for free, what???????
Will i ever get an answer from you eme or just the basic ppl telling me to deal with it? at least for once, just once give me an answer and not a shut down telling me to deal with it. @Spacecats @Halrath

Could you private message me with your ticket number please? Sorry you've had to wait so long for such a minor issue.
n4EdYVH.jpg

Today... let's have a scavenger hunt!

All servers are invited, though I might hop back and forth to pick out special volunteers in some cases. Your task is to tune in, listen for clues, and then complete tasks as quickly as possible to unlock rewards for every viewer!

The show starts today, May 19, at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Transfers are now available for all servers.
Welcome to TERA :)
DYLW5HFXJH wrote: »
The only way people keep spending money on race changes is because EME allows them to constume change. I assure you, if options like mistake items, changing costumes, and moving characters weren't a thing, the only job a GM in ANY game would have is to ban you and say soon (tm).

You might be surprised at the range of things players need support assistance with. Things like account accessibility, technical issues, and player harassment, for instance.
EpicCookie wrote: »
@Spacecats Is Skyring supposed to only give 3 Anniversary tokens per win? Not 8 like Grid. Send help.

Yes, it's supposed to be 3. Skyring matches go a lot quicker, so we wanted to make sure the loot was still on par with PvE.
LucyFear wrote: »
Dear CM @Spacecats I hope you'll hear my one and only wish in the game. Can you please consider adding the mask like the Alliance Mask or maybe similar that the eyes of the mask are glowing. Please? I know that some players say that it should be legendary and should never come back. I love doing battleground like CS, FWC and CU. But when I started playing the game, year ago.. I was still leveling up and explored the game because I don't have any friends that time. And when I hit lvl 65, Alliance was removed and was hoping that I can somehow get the mask because it's Anniversary of the game. Please consider :( :( I would be veryyyyyyy happy if this is implemented. Thanks

Hmm... I think there's only one version of that mask. I wouldn't want to upset any of the players that earned it. Let me think about ways it could be done properly. Anniversary Tokens might not be the right place.
happier wrote: »
@Spacecats
can you please put kitty-cat whiskers and that wing headband (http://i.imgur.com/w8UV9ck.png) it's been like 2 years since that was released in KTera and EU Tera

Do you happen to know the item name in EU?
DMRT9T4DLY wrote: »
@Spacecats

Can you guys consider adding smart dyads as a possible item for purchase with tokens in the upcoming weeks? Farming them in AB is kinda unreliable with the drop rate and there's currently no way to get them without strongbox jackpot events or KS credits anymore.

We'll definitely consider it. With mostly cosmetic items, the Anniversary Token shop is really meant to award fun items for participating in the game throughout the 5th Anniversary month. IMO a longer term method for earning things like Smart Dyad Niveot Structures and enchanting mats is needed for PvP.

Saying that, I realize that Bonanza boxes were just added to the week 2 shop. The intention there is to give people that aren't interested in costumes or saving tokens something extra to spend them on as they run dungeons. Again, not a long term replacement for good PvP rewards.
Yes, sorry for the delay. The store was changed this morning to week 2 contents. As promised, the week 1 contents that cost 350 or more were carried over into week 2. A couple of them also got price reductions.

  • Valliant Potion 3 Tokens
  • Strong Canephora Potion 5 Tokens
  • Strong Bravery Potion 5 Tokens
  • Enchanting Bonanza Box 14 Tokens
  • HYDRATH-Black Beret (Hair Slot) 90 Tokens
  • Fisherman's Cap (Hair Slot) 115 Tokens
  • Celestial Gold Weapon Skin (Smart Box) 200 Tokens
  • Black Catocaster (Back Slot) 275 Tokens
  • Riding Skill: Ni Hao (Permanent Character Mount) 280 Tokens
  • Riding Skill: Grizzle (Permanent Character Mount) 280 Tokens
  • Riding Skill: Ice (Permanent Character Mount) 280 Tokens
  • Blizzat's Remembrance (Smart Box) 350 Tokens
  • Conjurers Costume Kit (Smart Box) 350 Tokens
  • Flying Skill: Orville (Permanent Character Mount) 350 Tokens
  • Headliner’s Costume Kit (Smart Box) 375 Tokens
  • Formal Wear Costume Box (Smart Box) 450 Tokens
  • Illusionist's Costume Kit (Smart Box, Dyeable) 450 Tokens
  • Ingenue's Costume Kit (Smart Box, Dyeable) 475 Tokens


Also I want to reiterate that we're still exploring additional ways to earn Anniversary Tokens as the month's events roll on. A news post is on the way with some details. You guys can expect to see it later this week.
SKiS0n3.jpg

New patch notes are available for today's update (Tuesday, May 16). You can find them here:
http://tera.enmasse.com/news-page/patch-notes/patch-550303hf1
The quiz hasn't happened yet, but details surrounding it will be given this week in a news post.
What no cannot possibly be the servers fault. Its -your- fault, your internet connection and your PC. Servers are working as intended.
Move to Australia, I heard they have 40 ping, and you wont have none of these problems

Thanks, I was just about to post all this.

:dizzy: :dizzy: :dizzy: :dizzy: :dizzy:


@seraphinush for real though, what happened at 0:50? That's more than just lag. Have you fallen through more than just that once?
LancerJiva wrote: »
Spacecats wrote: »
Just like the previous dungeon highlight, none of the loot is 100% chance to drop. All the loot listed in the news post is a chance to drop individually.

Not 100%? whats the point of gambling when its an anniversary 1 time event? Should be 100% and everyone in the party gets it.

The Anniversary Tokens are 100% chance to drop. I think a little editing is in necessary so that it's more clear in the news post.
YLGC3JEJ4P wrote: »
Spacecats wrote: »
LesbianVi wrote: »
> @TheCatalyst said:
> I wish good luck to Noesis too.
> Just so that he knows, not all of us are blind to his hard work.

Exactly this, I am truly sad he is leaving, but I understand, BHS and part of the community so disturbing to deal with, there is a reason why we see product managers leave Na Tera, fawking BHS and that part of community.

Bluehole and the TERA community aren't why Noesis decided to move on. There are just other things he wanted to focus on in life. There's more to what he'll be working on next, Noesis just prefers to keep those details private.

Who would believe this?

Hopefully anyone who sees Noesis as a human being with hopes and life aspirations.
Just like the previous dungeon highlight, none of the loot is 100% chance to drop. All the loot listed in the news post is a chance to drop individually.
Just one thread for positive-atmosphere to say a simple goodbye to a staff, regardless of his efforts and results of what he had done, was what this was asked for, but things have derailed so much.

This says it all. I'm going to close this thread because it's just bickering and memes.

To those who wish Noesis well, thanks, I'll pass it on! There's still room to leave a fond farewell for him in the Friday Twitch stream thread but please don't bring the arguments there... you're giving me a freaking hairball :confounded: :confounded: :confounded: :confounded:
https://forums.enmasse.com/tera/discussion/14775/5-12-twitch-stream-anniversary-part-2


PUBG is just a case where Bluehole published their own title. We worked with their team a bit during the launch process, and some of the PUBG crew worked here at the En Masse office, but officially Bluehole is both the publisher and developer. Just as En Masse publishes games that aren't developed by Bluehole (most recently Alliance of Valiant Arms and Kritika), Bluehole also publishes their titles in a variety of ways. We still have a very close relationship.
JasonLucas wrote: »
@Spacecats give one more week for people use their Bellicarium and Killing Spree credits and after that clear everyone credits, then remove all items from merchants except the Bonanza box, set the price to 1k each and add back the credits to battlegrounds. The only thing that you guys will need to bother between the updates is the tier of feedstock. You guys can even bring the power hour back.

Adding/removing something like BG credits is a developer decision made by Bluehole. It's not something we can control as the publisher.
Aetona wrote: »
Xerses wrote: »
Vinyltails wrote: »
they said in stream the console version isn't even in alpha yet...not even PRE alpha yet........so there won't be any more info on it for a long time to come...until like autumn or w/e

According to the trailer, I mean it's totally not official right??? According to the game trailer it says coming 2017, the game is in it's alpha stages. More than likely "they" whoever they are, said it's not in alpha to avoid any rumors or hype. I expect to see news about it during this years E3 with an end of year launch date. I'm not here to speculate or spread false rumors, it's all online, here's proof.

https://www.facebook.com/tera.ps4/

Tera.Alpha_zpsnmgt8bmh.png

Are you sure that's not some fan created Facebook?

That's not an official page. We'll use the verified TERA page for console news & announcements.
The proper way to report someone like this is by sending your screenshots and description to Customer Support via a report ticket. Please don't post this kind of thing in the forums since it leads to witch hunts and unnecessary drama. That still applies even when you think the character is an alt.
They upped brightness/saturation on all of them for reasons I don't know.

My guess is that it is part of the process of turning them into loading screens. I'll look into it, though, and see if there's a way to reduce that effect.
Zoknahal wrote: »
Still waiting on EME to fix the winner entry btw. Elna is from tempest reach, not celestial hills.

I believe that will be fixed after tomorrow's maintenance. I'll triple check though!
LesbianVi wrote: »
> @TheCatalyst said:
> I wish good luck to Noesis too.
> Just so that he knows, not all of us are blind to his hard work.

Exactly this, I am truly sad he is leaving, but I understand, BHS and part of the community so disturbing to deal with, there is a reason why we see product managers leave Na Tera, fawking BHS and that part of community.

Bluehole and the TERA community aren't why Noesis decided to move on. There are just other things he wanted to focus on in life. There's more to what he'll be working on next, Noesis just prefers to keep those details private.
For those of you who didn't catch today's stream, we said farewell to TERA Product Manager Noesis today. He decided to move on to other adventures and projects in the gaming industry. Internally we've known for a few weeks now and have been very grateful since he decided to stay on for the launch of the Velik's Fate update and 5th Anniversary celebrations (which still have more to come). Obviously there's a lot going on with TERA right now, lots of things to maintain and work on, but Noesis really went above and beyond to make his transition as smooth as he possibly could. We all wish him well here at En Masse and hope he might even stop by for an occasional visit in the future! ;)

Noesis did a lot during his time on the En Masse team, including assistance with the Thanksgiving Black Friday sales (which were basically week 1 for him), the return of Kyra's Potion Shack with new Enchanting prize options, Elite changes and the inclusion of daily EMP, the implementation of Strong Bravery and Canephora potions, the Warrior class leveling event during the revamp, the Wonderholme test server, the release of the Valkyrie and leveling event, the new bone dragon mounts, and of course this month's 5th Anniversary celebrations. He's been invaluable to the En Masse crew and we'll miss him a lot.

We'll give more info regarding who will be acting as lead Product Manager for TERA in Noesis' absence. His shoes won't be easy to fill! If you'd like to respectfully wish Noesis farewell, go ahead and leave your message in this thread.
WitchyGirl wrote: »
LesbianVi wrote: »
WitchyGirl wrote: »
yay, cant wait to see the new armor skins!

we get another anniversary wings this friday weekend login right?

if it goes as planned, yeah.

i just logged in friday but nothing..maybe its during the fed bill reset times?

They should start granting later this evening.
BlackAdder wrote: »
They are untradeable, thats fine. But were they also intended to be character locked and not account based?

They said they'll change the "unbankable" soon™.

Tuesday, May 16 to be precise :)
Sorry, there is no current ETA. We'll keep people informed when they become available again. In fact I think I'll leave the forum message active until they resume, so you can use that as an indicator. An announcement is also being added to the TERA calendar to remind those in-game.
ObLAC9q.jpg

This weekly TERA Twitch stream will be an EARLY ONE! We're airing from 1 p.m. to 2 p.m. PDT.

Continuing our 5th Anniversary celebration month, our stream will be dedicated to highlighting TERA's past and getting to know some of the En Masse staff that spend their days updating the game, writing dialogue, creating graphics, posting news, and performing all the delicious tasks involved with publishing an MMO. Suffice to say our server upkeep team will NOT be making an appearance this week as they have their hands full.

This week's stream will feature TERA Product Manager Noesis and one additional guest. I'll also preview the new armor skins releasing May 18! I'll give you guys a live look at multiple races, genders, and the shield accessory released with the new cosmetics.

See you at 1 p.m. PDT! www.twitch.tv/enmasseentertainment
Volturi wrote: »
@Spacecats uh... it just reset... do you guys even know whats going on right now? D:

It's good that they reset, but that's totally not the time it was supposed to! The product crew is digging to see why it would happen now of all times. I think we may need to adjust the list of times Halrath gave earlier.
Unfortunately we can't reset VGs manually. The times have been changed, but the new reset time is currently 8 a.m. PDT for VG quests, so we'll have to wait until tomorrow for them to reset.
Closing this since it's a duplicate. There are more answers in the stickied thread.

Tokens will be made bankable next Tuesday, items costing 350 tokens or more will be carried over into week 2, and prices have been reduced in the shop. Please move the discussion here: https://forums.enmasse.com/tera/discussion/14661/updated-anniversary-tokens-5-10-17
I've put in a request to have more text added to each item, clarifying which items go with which. Sorry for the confusion in the meantime.
We're in the process of resetting dungeon instance cooldowns now.
Unfortunately there's no way for us to force a VG reset. It looks like we'll have to wait until tomorrow at 8 a.m. PDT.
The old emotes only work with the old maid outfits, and the new emotes only work with the new maid outfits.
We believe this is fixed now. Can you try again and post if the purchase goes through?
Catservant wrote: »
Thank you for reversing the "unbankable" part AND for carrying over high priced items to second week! Fantastic!

No problem! Please help spread the word if anyone mentions it in-game.
Xharz wrote: »
and thank you for dumping the duplicates.... lol, i tried a few times... as you can see im stuborn as a mule

No worries. The spam filter is weirdly sensitive sometimes, and it's kind of confusing when it kicks in (it even caught Denommenator's post a week or two ago, which I didn't think was possible ;D ). Thankfully it does stop a bunch of actual spam.
Xharz wrote: »
Please, at least carry the 350+ token items 2 weeks in the vendor, rather than 1 week, its jus unreasonable to give us 1 week to earn 300+ Tokens, 300 = 150 Medium DGs completed in a week, or 100 Top Tier DGs in a Week. On ONE character

Okay, I'll plan to carry those over to week 2. Everything 350 and over will continue to be in the store for an additional week.
Xharz wrote: »
Spacecats? Hello? why isnt my post here?

Your posts got stuck in the spam filter for some reason. They're visible now and I'll get rid of the duplicates.
The new prices are now in effect for week 1 Anniversary Token shop. A new item has also been added:
  • Valliant Potion: 5 Tokens
  • Strong Canephora Potion: 5 Tokens
  • Strong Bravery Potion: 5 Tokens
  • Federation Supply: Goddess's Blessing: 10 Tokens
  • True Ultimate Elin Elite Box (Loot Box): 25 Tokens
  • Squared Circle Loot Box (Males Only): 30 Tokens
  • Rowdy Rodeo Loot Box (Females Only): 30 Tokens
  • Chromaplasm Weapon Skin Loot Box: 32 Tokens
  • Rogues Half Mantle: 150 Tokens
  • Blizzat's Remembrance (Smart Box): 350 Tokens
  • Formal Wear Costume Box (Smart Box): 450 Tokens
  • Conjurers Costume Kit (Smart Box): 450 Tokens
  • Orville (Permanent Character Mount): 450 Tokens

As for the bankability, I agree it makes sense for them to be banked between characters. That will most likely get changed on Tuesday during maintenance, in time for week 2 store items. If there's a week 1 item you're really gunning for and you think it should be carried over to week 2, I'm open to that feedback given the changes made to the whole system. Things should be more consistent for the rest of the token event.
NPCPak wrote: »
Spacecats wrote: »
[...] it means we'll be able to lower the cost of items in the Anniversary Token store for the remainder of the event.

When will this change become effective?

In the next couple hours. I'll post here with an updated list.
Yes, it's intentional. There's a note added to the Anniversary Token post here:
https://forums.enmasse.com/tera/discussion/14661/updated-anniversary-tokens-5-10-17
Added the following to the top post...

EDIT [5/11/17] - During today's emergency maintenance, Anniversary Tokens were made untradable. This wasn't the purpose of the maintenance, but there was an opportunity to change these before the weekend and we took it. While this change might have mixed reactions, it means we'll be able to lower the cost of items in the Anniversary Token store for the remainder of the event, benefiting those earning them vs buying/selling them. Again, our goal with these tokens is to reward players actively participating in the 5th anniversary celebration. Making these untradable makes rewards more personal now that they can't simply be bought on the trade broker. It also means we'll be able to reward tokens more generously in some areas like special in-game events.
Yes, a support ticket is the best (and only) thing to do in this situation. It will let us start an investigation. Sorry to hear that you ran into harassment like this. We take issues like this very seriously. Please make sure you include as much info as possible in your ticket, including screenshots or videos you may have of the harassment.

Just to be clear, please avoid posting any info about it on the forums as we don't want to inadvertently start a witch hunt. It's one of the big reasons player callouts are against the forum rules.
DYLW5HFXJH wrote: »
And for reals, closing threads like this is like cutting the head off a hydra. Once you respond, you validate these players. Players should not be expected to dig through a bunch of closed threads to find one open one with maybe a response from EME. The complaint threads go away on their own once a problem is fixed. It's hard to say that this amount of moderation isn't near dictatorship. I understand you have a right and will to censor or clean your forums, it's still salt in the wound to a random player. We've had complaint thread spam before you, and if this game lasts that long, will be after you. The reason you're getting as much pushback as you are is because you're fighting us.

Please refer to stickied posts and forum announcements when it comes to official communication. There is also a comment tracker that you can find in the news & announcements section if you're specifically looking for En Masse responses.

Creating multiple threads splits up the conversation and makes responding harder. We close duplicates to keep the forums tidy and the conversation focused. Hydras aren't just deadly, they're really hard to talk to. :p
Tsunakai wrote: »
Right now everyone can only assume they are just either ignoring what's going on, or completely unaware, either is entirely unprofessional.

There have been multiple posts and replies about the instability. Please see the ones pinned at the top of the forums, and avoid creating duplicate threads as it actually makes En Masse responses even harder for people to find and read.
Tsunakai wrote: »
Solli95 wrote: »
as compensation id like a server that dont lg every minute for 10 mins straight.


Spacecats wrote: »
We'd like to deal with the instability before we think about any compensation. Anything we do would also risk getting interrupted by the issues that are happening. Fixing the problem is our top priority at the moment.

No need for discussion, as majority of the playerbase would like this as compensation.

A stable play environment isn't compensation. It's what we already feel we owe you guys as players. We're in an unfortunate spot right now where that needs fixing. Once things are back to normal we'll post an announcement on actual compensation that fits.
DYLW5HFXJH wrote: »
You've been saying its your top priority since before the patch hit on FIHM day. You say that it's hard for you to change servers. Yes. Running a game is hard, running any multi-national million dollar corporation is hard. If you can't do it, let someone else. The level of incompetence time and time again is just way too much to put up with anymore. It's a sad day when people have to spam the old CM to come back just for an inkling of hope. It's been YEARS. Things aren't getting better, they're getting worse, and it shows when TERA was basically the only game hosted by EME, and they've since branched out, because they know.

Server stability is a constant upkeep. We have a team at En Masse dedicated to monitoring and ensuring the health of TERA servers. Community Managers are not on that team, so even the best CM on the planet won't be able to affect server stability on any level. Please don't feel like you have to spam anyone. The people who need to know that there is lag are already working hard to fix the situation.

In a case like this, we believe there were server issues introduced with Tuesday's update. There is a hotfix planned for tomorrow (5/11) morning that may alleviate some of this, but our Operations crew will continue to monitor closely as we believe there are multiple technical culprits at work at the moment, not just a single issue.
We'd like to deal with the instability before we think about any compensation. Anything we do would also risk getting interrupted by the issues that are happening. Fixing the problem is our top priority at the moment.
Edited my top post to include Gridiron BG Jackpot. The reward has been increased from 5 tokens to 8 per win. It seemed right to boost the PvP rewards since PvE had been increased.
Ayi wrote: »
I queued Gridiron for around 2 hours, opened enough boxes to realize that the PVP community is worse off with boxes than credits. Hopefully EME will be able to adjust loot box rewards in the future. As it stands now, PVP may become even more dead than last patch.

Would you mind posting what you got? I'd be curious to see the loot if you haven't already used it.
We will look into the possibility of people abusing 3rd party programs to cheat in BGs, but please remember that the best way to report suspicious activity like this is through a Customer Support ticket so that it can be properly investigated by our staff. Include any player names, information, screenshots, or videos you might have in that conversation.

Don't post them here in the forums. It will only start a witch hunt.
There was a thread about this that got necro'd recently. Unfortunately we can't use these costumes because they're licensed specifically for another region. Sorry to say.
Hi all,

Thanks to player feedback both in-game and here in the forums, we've decided to make the Anniversary Token event a bit more generous. A lot of people felt they had zero chance at getting the reward they wanted from the Anniversary Token shop, and we definitely want to reward active players with this celebration event. As of this post, the following rewards are in place. You can also see this in the in-game calendar announcements (now accessed through System Settings):

100% chance to drop 3 tokens (rolled loot, shared between players) for the following dungeons:
  • Kalivan’s Challenge
  • The Abscess

100% chance to drop 2 tokens (Per person) for the following dungeons:
  • Velik’s Hold
  • Demokron Factory
  • Kalivan’s Dreadnaught
  • Bathysmal Rise

100% chance to drop 3 tokens (Per person) for the following dungeons:
  • Velik’s Hold (Hard)
  • Velik’s Sanctuary
  • Timescape

Changed the highlighted dungeon, Demokron Factory (Hard), to a guaranteed 4 tokens per person (was 3).


Gridiron Battleground still awards 5 Anniversary Tokens for every victory.

We'll continue to monitor the rewards players are getting from this event along with your feedback. Remember that the contents of the Anniversary Token shop will change every Tuesday along with the highlighted dungeon and Battleground, so if you see an item you want in the store, don't count on it sticking around after next Tuesday. Happy hunting!
Montblanck wrote: »
FYI - the Vanguards daily (which should have resetted around 4 hours ago) have not reset as well.

I'm getting confirmation on this (and an updated chart of the times, if I can), but it looks like the daily times have unexpectedly changed for VG resets.
ElinUsagi wrote: »
Ponilover wrote: »
Robertina wrote: »
No more SES/Spellbind from PvP is a pretty big deal, as that was the main source outside of events and BAMs.
How we can get now Semi and spells?

Cash shop obv. Or mindless grind on IoD.

In KTera you need farm them at IoD/Dungeons or buy lootboxes that gives them, reason for what koreans grind jewellery rather than spend gold on ses.

NA has a little more emphasis on PvP than other regions, which is why the Bonanzas were created in the first place. Whether it's through a future jackpot or other means, the TERA crew will work to reward PvPers with useful mats.
Resetting dungeon cooldowns now that servers are back up.

The product team is still looking into why some things are not resetting as usual. It's something Bluehole will have to advise us on because it appears to be a server-side issue introduced with the latest update. Hopefully we have an answer soon.
Thread closed at the request of the poster.
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