TERA Online dev tracker
Spacecats (Community Manager)
kubitoid wrote: »
i hope all these players have T10 tera rewards rank. or i lose faith in reality

**checks the application**

It wasn't a requirement, no :p
kV9jlNB.jpg

Every few millennia, a popo is born with the cunning of a tuwangi, the speed of a priest, and the intelligence... of a popo.

He is known as the hidden popo, or "Hidey Guy." It is said that he has many appearances. He can be anywhere. Those who try to find him will have an extremely difficult time doing so. They will have to seek high and low. They will have to travel to many seeking locations. They will need extremely sharp peeper orbs for seeking the Hidey Guy. And they shall be known as...

.

.

seekers. They're called seekers.

JOIN US AT 3 PM PDT TODAY AND THE BEST SEEKERS WILL GET ONE OF THESE SWEET BABIES! https://www.twitch.tv/enmasseentertainment
JXE5356AKE wrote: »
Spacecats wrote: »
Remove the stupid HP potion, 5 tier 12 fs, and 3 omin ore from victory box and replace them with better rewards pls.

its not reward, its punishment. it discourages players to play and enjoy BG.

Better rewards = motivation, its just simple as that.

I appreciate your post but this isn't about motivating people to play BGs because of better rewards. The goal here is to get ideas from players who play a lot of BGs and collect ideas on how to improve the experience.

Aren't the rewards part of the experience though. It feels pretty bad pulling off a close fwc game to get 1 ominous ore.

As other feedback...

They are, I just want to keep the discussion focused on how BGs play and how they've changed (or could be changed) over time. Rewards are honestly a bit of an afterthought unless you're talking about changing how they're distributed during the course of a match.

Just to throw out a couple crazy ideas...

What if CS gave slightly larger rewards to players who completed small objectives during a match like:
  • Got the most kills.
  • Got the most assists.
  • Did the most damage to a gate.
  • Did the most damage to the anchorstone.
  • Capped an enemy-controlled pyre.
  • Was in a ship with 3 other people.
  • Killed three people with a siege weapon.
  • Guarded a ladder for more then three minutes.

What if FWC had random elements thrown in like:
  • Boss BAMs that circle the map and create a moving hazard.
  • Randomized gate/fence openings that provide alternate access to the water.
  • Large 15-second buffs that overpower a team right after capping a pyre.
  • A single-use AOE rez ability for healer classes to turn the tide of a battle.
  • Additional raid leader abilities (like map scan).

(Some of these would drastically change the way FWC plays out, but each individual thing wouldn't really need an overhaul of the battleground. FWC would still be FWC. You cap pyres, you kill BAMs and players, you get points to win.)
Remove the stupid HP potion, 5 tier 12 fs, and 3 omin ore from victory box and replace them with better rewards pls.

its not reward, its punishment. it discourages players to play and enjoy BG.

Better rewards = motivation, its just simple as that.

I appreciate your post but this isn't about motivating people to play BGs because of better rewards. The goal here is to get ideas from players who play a lot of BGs and collect ideas on how to improve the experience.
Eclipse555 wrote: »
Implement a post-game honor system for players with great attitudes.
- Not sure what this would accomplish

It was a suggestion made to combat nasty behavior in BGs. There are a lot of toxic players that flame people every time they lose, and a lot of the time it goes unreported to customer support. Some kind of positive reinforcement could help the situation.
I'd like to get some player opinions together on ways to improve the existing Battlegrounds in TERA. Mainly looking for medium and small tweaks to the maps and mechanics. Things we can suggest to Bluehole that wouldn't require major a overhaul, but would be great quality of life changes to keep BGs interesting. Think about what your idea would look like if you saw it written as a patch note.

For example, here are some things I've seen from players in the past:
  • Allow players to queue for multiple BGs at once.
  • Bring back unequalized FWC.
  • Improve vote kicking. Require fewer votes and less time before a player can be kicked.
  • Implement a post-game honor system for players with great attitudes.
  • Increase the HP/Defense of gates in CS.
  • Greatly increase the damage done by bombs in CS.
  • Increase the HP of the Anchorstone in CS.
  • Increase the difficulty of BAMs in FWC.
  • Adjust the point ratio in FWC to make pyres more important.


Regarding loot - if you have an idea for a new loot system to make BGs more rewarding, you can tell us about it, but the focus here is more on mechanics than rewards. Please put some thought into your idea and don't just suggest "better loot." We could hand out diamond dragons to every BG winner and it wouldn't do anything to improve the BG itself.

Please keep the conversation constructive! Sarcasm and caustic remarks will be removed from this thread so that the discussion can stay on course.
We send feedback and suggestions to Bluehole fairly often. We have contacts there that we e-mail on a daily basis regarding new builds (updates), items, cosmetics, events, and anything else coming to TERA. The Product Manager team also holds a weekly call with Bluehole to discuss the state of the game. Throughout all of that, player feedback is given on our end and we request changes to the game.

After that, it's up to Bluehole whether or not to spend time and resources addressing that feedback. As the developers they ultimately decide what does and doesn't take developer priority. Keep in mind they don't just have business concerns to meet, but feedback from multiple regions to consider as well.

Aside from the content we get from Bluehole in the form of new builds, they have provided us with (and we've even invented some) tools that help En Masse create events, turn features on and off (like festival quests, double XP, bonus loot), and do things unique to our region (like Kyra's Pop-Up Potion Shack, Mongos, BAM invasions, etc...). Unfortunately those things rely on the in-game content available. We'll never be able to make a new BG, dungeon, class, or BAM. We can't change stats or tweak skills. That's all developer stuff that's coded into the game.

Did you know there's a Player Council discord that anyone can join? Come hang out here.

New members have been selected to join the Player Council. Here’s a list of all members as of this post. The new ones have green circles next to their name:

Babit
Catatonic
Chriseh
Counterpoint
Idi0ticGenius
iLucky
Jerzy
Kamizuma
Magraal
Niijiro
Reivn
Sametbh
StarSprite
Tewii
Torva
Vysse
Yamazuki


If you’re planning an event and you’re looking to spice things up with cool prizes (or even GM help on En Masse’s part) they can help organize that. Likewise if you have any specific TERA feedback or game suggestions that you’d like to draw attention to, a Player Council member can help champion your idea and make sure EME is aware. They're also just useful contacts for whenever you have a question about the game.

Here’s a reminder about what the Player Council is and isn’t around for. I hope this helps answer some questions and misconceptions I see spring up regarding the council. I also hope it takes some pressure off council members for things that are totally EME’s domain and not something volunteers are responsible for.
  • Player Council members are 100% volunteer. They’re chosen to be on the council because they’re highly engaged, knowledgeable players interested in improving the TERA community.
  • They’re not forum punching bags or scapegoats, and actively or passively harassing someone just because they’re on the council and don’t share your opinion won’t be tolerated.
  • Council members are here to shine a spotlight in positive player activity and cool events. That means responding to, encouraging, and raising awareness around excellent player feedback, suggestions, events, cosplay, artwork and other cool things players do around the community.
  • Council members are NOT forum moderators, EME staff, or TERA police. They’re not under NDA and they aren’t here to keep EME secrets.
  • While council members are selected to join based on their constrictive attitude, they’re not expected to change their opinion just because they’re on the council. We want them to be themselves.
  • Sometimes En Masse asks Player Council members for specific feedback or ideas on an existing aspect of TERA or an upcoming event. In those cases, council member opinions (and any opinions/feedback they’ve gathered from their personal communities) are considered but not always acted on depending on the situation. In general, EME staff will never discuss with a council member something that they would not discuss with any engaged and active player.
  • The Player Council keeps a private Slack chat and forum to help communicate with EME. Typically we discuss things that people haven’t already posted in the TERA forums (in which case we’re already aware and will try to respond in those threads.) We like getting council members from all servers, guild types, and play styles because it helps maintain a variety of voices and opinions to consider which may or may not be represented in the forums.

With all of that out of the way, let me also point out that Player Council members will no longer have little blue icons on their forum avatars. Instead, keep an eye on this post in News & Announcements to see who is on the council at any given time.

It took a while to get this batch of new members selected and invited, and because of that we'll likely be opening up applications again in the near future, so keep an eye out if you're interested in joining.
Here's a list of TERA Player Council members. This will be edited whenever the roster changes. Use this handy list whenever you'd like to reach out to a council member about something. Got a cool event idea? Want to organize a PvP tournament? Message one of them here in the forums or hang out in the public Player Council discord and tell them there.

Babit
Catatonic
Chriseh
Counterpoint
Idi0ticGenius
iLucky
Jerzy
Kamizuma
Magraal
Niijiro
Reivn
Sametbh
StarSprite
Tewii
Torva
Vysse
Yamazuki

= Newly added member

Fixed the top post ;)
This is indeed a grave threat to the world of TERA as we know it. Thanks for bringing it to our attention! Even if dyes aren't re-added to Elite boxes, we'll look for some way to get more of them in the hands of players.
LesbianVi wrote: »
it seems we will get the nakid beach party this time, Grabs Popo corn B)

We got extra lighting for the stream room so we can tan while we broadcast!
EDIT - Seandynamite has hijacked this thread now that today's stream is over. See his comment made below...
So as discussed on the Twitch stream, I'd love to hear your constructive ideas about what you like to do during the events throughout the year. What is it that you want more of? Please keep the conversation positive - we want to make future events fun for everyone, so let's start gathering ideas. Brainstorm with us!


BsjErs0.jpg


TERA Product Manager Seandynamite and Assoc. Product Manager Halrath will join me on the air today for some special prize giveaways. The Summer Festival is just beginning and they'll be taking questions about the event and telling everyone about their planning process. Hop in the chat and pose your questions during the stream. Bring your sunscreen!

We begin today at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Does it seem warmer where they're spawning? It could be the server temperature and atmospheric controls acting up.
Mod edit - Removed political reference from title.
Mod edit - Removed political reference from title.
I found some errors @Spacecats :
"We changed two of Harrowhold’s achievements:
“Fire in the Hold”—Received Flame effect 50 times from Vergos in Harrowhold.
“Dust in the Wind”—Received Flame effect 50 times from Vergos in Harrowhold."

I assume the second one should be "Received Dust effect..."


"Vergos’s Bone, Vergos’s Horn, Vergos’s Scale, and Vergos’s Fang can be used to convert Deathwrack gear into a Oblit."
Shouldn't it rather be "into Oblit" or "into Oblit gear"?

"Brawler
The skill Growing Fury now increases the brawler’s Power by 45 (rather than 30). It also increases the Crit Factor to 50 (rather than 30), and MP consumption is now 250 (instead of 300)."

It reduces Fury consumption not MP consumption.


I wonder if we'll get correct Patch notes from EME one day. :no_mouth:

Thanks ToastandCheese, I'll pass those on to the product team to improve the notes.
tera_site_postthumb.jpg

Patch notes are up for the 7/11/2017 update: Dragonsire's Revenge!

This update will feature the return of Harrowhold (now a 20-person raid), Akeron's Inferno (Hard), and Bathysmal Rise (Hard). It will also feature new dual-stat armor, allowing players to customize their gear based on different combat situations!

The notes are here: http://tera.enmasse.com/news-page/patch-notes/patch-570302en3

The Dragonsire's Revenge page is here: http://tera.enmasse.com/game-guide/dragonsires-revenge
If you think someone is cheating, report them with a CS ticket. Attach any screenshots, videos, or any information you can possibly provide so that the player can be investigated. If they're using 3rd party software to exploit the game, they'll be dealt with by our support staff.

Posting about it in the forums unfortunately doesn't accomplish much aside from starting witch hunts.
Lethalwolf wrote: »
the main problem that i face is that since the event of the lower mats for awakening enchanting, i noticed that the succes on enchanting has gone lower and lower

The success rate hasn't been changed. Sorry to say it looks like you've just run into an unlucky streak.
Haggard86 wrote: »
didn't they have problems, like a group could set off a lot of them and crash people?

Yeah. Unfortunately :/
There's been some concern both here and in Discord that etching boxes and Vergos's Chests don't drop in the new HH.

Phases 1-3 have Superior Etching Boxes (etching IV). Phase 3 drops Vergos's Silver Chest. Phase 4 drops Vergos's Gold Chest. These are different boxes from the original Harrowhold. There are no more Copper Chests.

ElinUsagi wrote: »
Spacecats wrote: »
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.

Maybe I won't be answered but, Would you mind to tell us where do you get these feedback? From forums? From Reedit? From Twitter? From tickets support? From PM? From threatening letters delivered with a suspicious package to your office? :3

Ah... all of the above, I guess? We haven't gotten a suspicious package in a while :pleased:

Player Council does collect feedback for us, it's just not considered their primary role. We chat with them privately and sometimes ask them for insight on things when we're planning an event, so naturally they give advice that they've heard from around the community. It's why we picked knowledgeable players from different walks of TERA life. Mostly, though, we look at these forums, /r/TERAOnline, the public Player Council discord, private messages, and even in-game chat.
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.
LesbianVi wrote: »
That is 3 AM for meh, if you got some strippers and nakid Popori, I might get up and watch. :p

PS: good to have you back cats

That's a stream for another day ;D
UuJiPaX.jpg

I'm back! The time of floatey astronaut cats is over (for now), and the real space cat has returned.

We had two excellent love-themed contests over the last couple weeks. The first one was a Love Story contest, and the second was a Wedding Screenshot contest. I'll show off the winners of both contests on the air today!

Come hang out from 3 to 4 p.m. PDT: https://www.twitch.tv/enmasseentertainment
Yamazuki wrote: »
Something generally not understood is the purpose of the Player Council isn't to really to just forward feedback. Either member that volunteer to do so could help with organizing community events and the like and have requests for rewards brought to Spacecats and a proper way rather than having a bunch of people spam him and get no attention. Other things that are done are other forms of organization such as bug reports (which unfortunately I fell behind on due to being very sick), reporting issues that are prevents players from playing that can't be detected, such as Dreamstorm needing to be disabled, and a few other things.

Although the focus being mostly on feedback and needing to "fix" things is due to failure on multiple fronts. It was never really explained as a focus point, and neither of us really openly showed us doing much of anything beyond event and game feedback. The other issue is we don't really have roles and are 'general purpose' with only our experiences and who we associate with being our specifics. Generally, misunderstandings all around.

Hopefully with additional members it can improve, as there's not many of us due to most of the firs group being largely inactive since the beginning.

I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread). Gathering player feedback and sending it to us is fine, and we do appreciate getting a heads up on a lot of stuff from council members, but we already have these forums, chat channels, and a half dozen other places to get feedback.

A lot of responses to the "Why are you interested in joining the council?" question (which to me was one of the most important questions) boiled down to "I'm an experienced player and I have the best ideas for how to improve TERA." Which, aside from not really telling us much about yourself, is also the wrong way to approach the idea of the council. If you have great ideas for TERA and all your fellow guildies or whatever agree with you, but you haven't posted it in the forum or presented it to EME in any way, why would becoming a Player Council member suddenly change things? Just tell us your ideas already!

Everybody who plays TERA has ideas on how to improve it. Player Council members are just volunteers. They aren't pair for, responsible for, or have any way of implementing actual game client or server changes, bug fixes, new features, or anything like that. Even we at En Masse ultimately need Bluehole to make those kinds of changes. That's why Player Council is more about promoting community excellence / cool player activity, and less about addressing game issues.
StarSprite wrote: »
Counterpoint is already on the player council. He just doesn't use the icon.

He's the rebel of the group.
UsagiFF wrote: »
Right now Q times for 7 man raids takes several minutes, Will 10 man raids take longer?

only you need 10 more friend, <3

(Finds 10 friends to run the raid then realizes he's the 11th person and is left behind.)
Yes. Sorry my vacation (and preparation for it) kinda got in the way. It felt wrong to announce the new members right before flying out of the country.

I'll be sending out e-mails to selected people this week to confirm that they're still interested and willing, then next week we'll all learn who the newly added Player Council members are.
xiophie wrote: »
When do we find out the winners? ^-^

Tomorrow! I'll show them off on the Twitch stream. :)
Timescape and Demokron Factory (Hard) are going away on July 11. BRHM and AIHM will replace them on the 4-star dungeon list.
i'm glad we got a release date , but my other questions are still unanswered and the patch is really soon :<

I think the only question the update page doesn't answer is about the lag? Unfortunately that's an ongoing problem Denommenator addressed here.
The dungeons are ilevel 423. Loot-wise they're on par with the current 4-star dungeons.
It's true there's no maintenance this week. It's an odd one due to the 4th of July holiday.
now that you are back @spacecats, hopefully we will gets posts again for the Friday streams with the link in it and the brief description. we didn't have it while you were out...no posts or anything.

Of course! I've got fun stuff planned this Friday. Please remember to stay on topic, though. We can talk about the stream later ;D
I don't think the scroll does much good where brand new players are concerned. Say you're just starting out in TERA and you know someone that has a 65. Using a scroll to catch up with them means you won't have any experience with the game before jumping into high end dungeons. You'd be setting yourself up for a miserable time (not to mention the people you pair with in instance matching). I realize the level 1 to 60 experience isn't the same as it used to be in TERA but it still serves a purpose.

Economy-wise, if the scroll is in demand and you're willing to pay gold to get one from the broker, I'm not sure why you'd consider it overpriced unless you just don't want to spend what it's worth to other people.
kknaex wrote: »
LesbianVi wrote: »
Spacecats wrote: »
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.

Hey @Spacecats welcome back :waving:

If I remembered correctly, spacecat gave himself a +15 belt before xD.

Hah, yeah you remember that correctly ;D

I give myself stuff all the time, but only on my GM account I use for streams and special events. My personal account has to earn stuff the proper way.
LesbianVi wrote: »
Spacecats wrote: »
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.

Hey @Spacecats welcome back :waving:

Thank you! Good to be back :D
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.
You're welcome, shall I edit the title and content of the thread to reflect that this will be a discussion involving all servers then @Spacecats ?

Sure, let's open it up for everyone. I'm already working with Denommenator today to discuss server status. Hopefully we'll have some sort of update to give in this thread.
We've been getting reports from multiple servers. I don't think this thread needs to be AV specific. As far as we can tell all TERA servers are experiencing connection spikes.

Edit - Also, thanks saltedcaramel for creating this discussion.
Moved thread to bug report forums.
Zoknahal wrote: »
In all honesty, an updated character creation window would bring TONS of players, new and returning. Just add body sliders and much more customization options, like ability to mix and match ears, tails, and hairstyle for elins. Same for castanic, and more horn types for amani male, more hairstyles and makeup options for femani, the list goes on.

I'm curious why you think body sliders and more customization options would bring in tons of new players. Can you elaborate? Presumably a new player would have no idea what the preexisting customization options were, so they would all be new to them anyway.
Laethys wrote: »
I don't get an optimization issues, I would say Trying out an open PvP server with many incentives on Guild Wars and PvEvP World Boss fights. I would also say a full expansion with 5 new levels and maybe a portal to another dimension to maybe the Argon dimension? I think something like 10 player Trials (something shorter than a raid could be fun.) Lastly, Housing with badass/cute decorations and furniture!

I'd love to see where the Argons really come from. I've always imagined it looked like what they turned Argonea into, but what if it was a completely abstract dimension. If all of TERA is a dream, what if Argon dimension is a nightmare?
Removed political reference from thread title.
This is an ongoing forum topic and I've requested that the product team address the issue. We will be meeting with the Operations crew. Look for something soon.

In the meantime, AV is up and this thread has turned into bickering and personal attacks (some of which have been removed by forum moderation). Closing this thread.
The truth is that our Operations team is looking into the cause of the crashes. I think if more truth was known about why it went down today, the guys on the Ops crew would really appreciate it, but it's not a simple situation when it comes to TERA servers. For the time being, it's up and running again and they'll continue to monitor.
Athenril wrote: »
It's not like my entire party from all over the world gets lag spikes at the same time, must be my ISP.

Please read my comment.
> @Spacecats said:
> saltedcaramel wrote: »
>
> "It's mostly people out of NA having issues, which makes sense"
>
> What part of this makes sense to any of you good folks at EME?
>
>
>
>
> A server crash is different from lag. Please don't quote EME staff out of context. It gives people the wrong idea and muddles communication for people that are honestly looking for help.
>
> I commented earlier about latency and how there are multiple ways your connection can be affected (including server performance on our end that has nothing to do with your ISP). Check it out if you're looking for clarification.

Consider the amount of issues AV has been having recently. Do you really think anyone in AV cares about about the context in quoted text?

Most people want the truth, not a random quote from a different thread concerning a different topic. It's one of the reasons that misrepresentation is listed in the forum rules & guidelines.
Ascension Valley is back up and running. People should be able to log back in now.
"It's mostly people out of NA having issues, which makes sense"

What part of this makes sense to any of you good folks at EME?

A server crash is different from lag. Please don't quote EME staff out of context. It gives people the wrong idea and muddles communication for people that are honestly looking for help.

I commented earlier about latency and how there are multiple ways your connection can be affected (including server performance on our end that has nothing to do with your ISP). Check it out if you're looking for clarification.
I'd suggest contacting Customer Support on this. They can check the status of the delivery and ensure you get founders status enabled.
We're aware of the outage on Ascension Valley. The server is in the process of being restarted. Our Operations team will investigate the cause of today's crash and continue to monitor other TERA servers.

Sorry for the inconvenience!
canikizu wrote: »
@Spacecats The noctenium problem has been here ever since Noctenium was introduced. It's not the main cause whatsoever. The way it works is, every time you consume ONE noctenium, the game will make a call to server to open your inventory, search through your inventory for noctenium, and minus ONE out of it. It was just the way the game is coded, and not a bug. Even though it shouldn't be that inefficient, we didn't have problem with noctenium since it was introduced long time ago.

Ah sure that makes sense, thanks. I can see that requiring more data to be sent/received. So it's not just a matter of more skills happening in a given length of time.

So with the move to noct potions, it seems like that issue wouldn't exist. Luckily I'm not the one that has to investigate it, just pass along the info :p
Fleett wrote: »
@Spacecats
You're telling us that all of a sudden the whole TERA playerbase had a luck change? lol

Nobody's really saying what kind of loot they were getting before, just that they aren't happy with what they're getting now. Threads like this are always a callout for people who think they aren't getting enough loot. I'm not saying the loot shouldn't or couldn't be better, but believe me that the settings have gone completely untouched. The chances of each item appearing in the jackpot is the same as it was during all of May and the start of June. They just swapped Handkerchiefs, Envys, and Hypnos with Banners, Badges, and Talismans when the new armor set came out.

I'll suggest to the TERA product team that the rewards be increased from what they have been. If PvPers don't feel like they're being rewarded for their time in BGs, it's definitely something that should be looked at.
If it happens again, can you let us know which BAM you were hunting for the daily? Did it show the "Additional rewards" bar underneath the quest in the VG window?
The noctenium theory is interesting. I've passed it on to the team in hopes that it will help uncover some of the spiking issues people are experiencing. No doubt Gameforge has also passed it on to Bluehole since it was brought up in their forums.

As for those saying that EME doesn't acknowledge game latency, let me assure you guys that it's something we're aware of. There are definitely situations where every person in a party experience lag at the same time, and it has nothing to do with their ISP. That doesn't mean when a player is lagging that it can't be a mixture of many things. I know it's easier to look at lag as a single problem with a single fix, but it's not that easy. If you're playing from Estonia on a spotty wi-fi connection, a skywhale bumps your router, and then TERA servers hiccup all at once, you're going to have... a bad time. If you're playing from Chicago that's less likely to happen, but even local connections get lag especially during peak hours of the day.

(Playing from Australia on the other hand... flawless -_-)

What we've found is that when server-side issues occur it's typically a big spike. The whole encounter will freeze and skills will be unresponsive for everyone in the instance. There's been an increase of this lately and our Operations team is still investigating (along with Bluehole) to find out why that's the case.

When it's an ISP or server network issue, players typically see an overall increase in ping and more subtle delays in the response times of skills or inventory/menus opening. Sometimes they just disconnect completely. That can be caused by network congestion in Chicago (like if there's a DDoS attack) or any number of things closer to the player's home that will be outside of our control. That's why we ask for diag files that have routing information.

So when we say that there's no evidence of network congestion on the server side of things, please don't take that to mean that we don't believe you're lagging or that it's all in your head. It could still be game related. It could also be something outside of both your and our areas of control.
Cheyser wrote: »
guys can u help me? could u give me the link where i supposed to put in the link of my video? i know its in FanArt@enmasse.com how do i get in?

You can upload it to YouTube (or Instagram if it's short enough) and paste the link in the e-mail. Attaching a whole video to an e-mail is usually too big to send.
mm, i've been wondering if potential winners can choose not to have their stories posted at forums or read aloud during the stream?

@Spacecats

Explain your situation when you submit your story and we can probably work something out. Like any contest we prefer to share the winning stories with the TERA community both because they're probably great entries, but also to confirm to everyone else that submitted work what the winning entry looked like. But exceptions can always be made.
The loot tables haven't been nerfed or changed in any way. They're the same as when they were set up. I'm afraid the only thing that's changed is your luck :/
Forum logins will be disabled. If you are logged in before maintenance begins, you should be able to use the forums normally.

That said, I've changed our initial post to direct people to the @TERAOnline Twitter account instead. Just in case! ;D
It has been fixed! Thanks for calling that out.
PBhxIbo.jpg

Love is in the air, and a new contest has begun!

Between now and June 18 at 11:59 p.m. PDT, write and send a tale of true TERA love to FanArt@enmasse.com. If you make it a video, you might even get a little extra flowery prize!

The top winners of this contest will get themselves a set of the new wedding outfits arriving once the contest ends. Top placement will even get a dyeable set.

We'll be holding a PART 2 to this contest and giving away even more prizes once the PART 1 winners are decided and the love stories have been told. What could part 2 entail? Hmm... are those wedding bells we hear in the distance? <3 <3 <3

For details on this contest, see the full article: http://tera.enmasse.com/news/posts/tera-true-love-story-contest
Closed at the request of the OP.
Catservant wrote: »
I really enjoyed the meeting Seandynamite. I like many of his ideas, especially about polling/connecting with the community when decisions are still in the formative stages.

That said, I just want to say, Spacecats--you in particular have done an amazing job of not letting your ego and/or hopes get in the way of a better decision when the community doesn't like something.

When the anniversary event didn't go...shall we say smoothly?...you listened, thought, then applied what you heard. Changing how tokens could be earned, prices, and possible PRIZES based on feedback you got.

You made a lot of people very happy in the end, and I think if SeanDynamite does as he seems to be saying, you two are going to make some sweet events together.

I'm really hopeful we can all start pulling together more to support the game.

I think we learned a couple things from Anniversary events in general that I think will help event planning as Seandynamite starts mapping things out for the coming months.



1) With all that we had planned, our slow roll-out method made it seem like we had less going on. If we'd put up a bigger news post at the start of May that listed every single thing we were planning to run for the next four weeks, I think it would have looked more spectacular from the start (even if we modified things after the fact). Part of the reason it was rolled out this way is because Velik's Fate was part of that content, but at the same time was contained in itself as an update.

2) The timing of Noesis' departure kind of borked and confused a couple things. I don't hold that against him because no time would ever have been an ideal time. He still did a TON of work surrounding the celebration. Hand-offs are just rough.

3) Quiz bowl hates me. It's so good though that once it's fixed by Bluehole I can't wait for you guys to see it.
SocateKun wrote: »
Salvatori wrote: »
Seandynamite since u're millionaire, can u buy new servers for TERA? It would be much appreciated.

And welcome. o/

+1 to what he said and can you convince community managers (that really don't play and get free carry for gear) to not be so cheap on drop tables,this is from a guy that owns over 1,4K games and sees how this game goes down slowly,milk runs are bad idea as an event and if u want a milk run cut those prices for real EMP to ingame practicality=0

Community managers don't make dungeon drop tables. Bluehole does. Sometimes Product Managers (like Seandynamite) can adjust them though.


(also I play like every day :p )
There is no men in Pora Elinu..
O.o

That's why he's the richest and most powerful, he's the only one :p

B) B) B) B) B) B) B) B)
CTazIr9.jpg

Come meet TERA's new Product Manager, Seandynamite!

Of course, we've all heard the legend. But who is the man? Inside you will learn how Seandynamite became one of the richest and most powerful men in Pora Elinu. Learn the amazing history of the Dynamite family, starting with his great grandfather Bufford "Big Bang" Dynamite, fastest gunner in the west. See Seandynamite's humble beginnings, and how a trip to Bamarama on his 21st birthday made him a millionaire overnight. Share in the excitement of a fabulous winning streak that earned him the nickname "the luckiest Popo on Earth!" Learn how Seandynamite parlayed that lucky winning streak into the vast empire called Sean Co. Discover how, in 1979 Seandynamite successfully lobbied to legalize chupathingey farming, and turned Hill Valley's dilapidated court house into a beautiful Tuwangi partyswamp.

Seandynamite: "I just wanna say one thing... Velik bless the Federation."

Meet the women that shared in his passion as he searched for true love. And relive Biff's Seandynamite's happiest moment as in 1973 he realized his lifelong romantic dream by marrying his high school sweetheart, Elleon Kubel-McFly.

The stream begins at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Right now there are no additional details about TERA console to give other than the fact that it's on the way in 2017, bringing the world of TERA to console with a new UI and controller-based setup built from the ground up. The closed beta is still accepting sign-ups for both PS4 and Xbox: http://tera.enmasse.com/consolebeta

Edited title to remove callouts. If you have a question for a specific person please use direct messages.
Hey guys. We've checked with our Operations team to make sure there wasn't any network instability or server resource issues, and there are no indications of excessive load or memory usage. There's also no indication of mass player disconnects following the server outage yesterday (which was caused by an error unrelated to player traffic).

Lag is notoriously difficult to measure and pin down (especially when so much can cause internet latency). The recent reports that we've been getting from the player side indicate that people outside the US are having the most trouble, which makes sense.

Keep in mind that TERA is hosted in Chicago, so if you're connecting to the game from areas a great distance from there, your experience may be less than ideal or subject to interference that is often outside our control.
The TERA team is looking into this. Thanks for bringing it to our attention!
LesbianVi wrote: »
Spacecats wrote: »
My haul was less significant than some of your guys' but I was pretty happy to get these for my Valkyrie:
  • Unity stole :D :D :D
  • Devil Head-wings
  • Angel Head-wings
  • Eagle helm
  • 5x Bonanaza Boxes
  • A potion

What you farmed them? You are a nice CM, I would just put 20K Tokens in my pocket if I were you.

PS: whoops, here goes my chance to be CM anywhere.

Hah, if it's on my GM character then sure I can go crazy and it doesn't matter. We don't really add stuff to our personal accounts, though. So anytime I'm using a character on the Twitch stream and I say "I just made it" then it's definitely on my work account and not my real character.
Spacecats wrote: »
To make it more clear, I think the missing statement people were looking for would be something like "While the old models will continue to work indefinitely, the new models will feature a brand new look and slightly improved stats." ...or something like that.

I think it's given that the old inners would work indefinitely. I like the suggestion of adding "improved stats", but it makes me wonder if we've ever released innerwear in the past that simply had a new appearance with identical stats?

Yes, though it was a bit messy, and perhaps due to a patch lag issue in the old days.

In 2015, the original 2014 models were first updated with new stats:
http://tera.enmasse.com/news/posts/inner-armor-loot-boxes-now-available

...and then the new 2015 models were released with the same stats as the updated ones:
http://tera.enmasse.com/news/posts/velik-s-secret-inner-armor-sale

The 2016 model was released with the new stats, and the older models were not updated (but kept in the store). And now in 2017, the new models have new stats, and all the previous models were removed.

(But again, part of what made this time different as well was that there was no forward visibility to K-TERA, which is where people usually get their info about the stats incoming gear would have. If it had been released on K-TERA first as in the past, the community would have already known about the stats and spread the word. Obviously that's not anyone's fault, but just a different dynamic this time around.)

Gotcha. That makes sense!
My haul was less significant than some of your guys' but I was pretty happy to get these for my Valkyrie:
  • Unity stole :D :D :D
  • Devil Head-wings
  • Angel Head-wings
  • Eagle helm
  • 5x Bonanaza Boxes
  • A potion
kamizuma wrote: »
100 shadowlaced weapon skins & 100 Nuthatch weapon skins & 50 remembrances. No I didn't buy them with anniversary tokens, I just bought them off other players lol

Did you pile them into your giant vault so you could swim around in them?
To make it more clear, I think the missing statement people were looking for would be something like "While the old models will continue to work indefinitely, the new models will feature a brand new look and slightly improved stats." ...or something like that.

I think it's given that the old inners would work indefinitely. I like the suggestion of adding "improved stats", but it makes me wonder if we've ever released innerwear in the past that simply had a new appearance with identical stats?
The wording in the news post was like so...
It’s time to close out our inventory of inner armor loot boxes to make room for the 2017 models coming in Lakan's Fury update.

...along with the June 6 date given for both the sale end date and release of Lakan's Fury. Old inner armors are being removed from the store right now, so this discount was your last chance to buy them.

Inner armors have pretty much become a yearly installment, with each year not only having new looks but also slightly improved stats. That doesn't make existing inner armor any worse. The old inner armor stats don't decrease or anything. So with a date and the confirmation that 2017 inner armors were coming today, I don't think there was any secrecy to this sale. I'm not sure how it could have been explained better in the news post, but if you have suggestions please feel free to give them, as it might help for next time TERA has a sale like this.
Haggard86 wrote: »
Could be worse. Fihm was literally "endless mobstopper" until everyone complained lol.

Everlasting Mobstopper!

I liked it personally, but I'm also glad we changed it to something more badass sounding :p
Haggard86 wrote: »
Don't lie, they are going for booth babes

Are those even still a thing? :expressionless:
Business or pleasure?
O.o

Business. I'm not going, but those that are going are often attending various events like E3 to meet with developers, and possibly even discover new titles that are looking for a publisher.
Sorry but we won't have an official booth or presence there. Just a few members of the staff are going on business.
cloud3431 wrote: »
i have submitted 2, one for not getting the emp, and one for the refund. i purchased through debit card.

Mind PMing me your ticket number?
Here's a GM event I held in June 2016. Eldermeow was a confused old man roaming TERA, asking players for assistance. Those who stopped were told broken memories from Eldermeow's past. The memories were hints at where and how to jog his memory. It turns out that clues were scattered across TERA from the old man's journeys, and that he'd slowly forgotten who he was.

As players located the clues, Eldermeow slowly regained his past and remembered that he was actually an ancient king. His crown had been stashed away within his pack the entire time!
sJ1DmNh.png


Once Eldermeow's past was revealed, he once again donned his crown and rewarded his subjects with a special Kingly ceremony.
exIuGPy.png
ElYqIqv.png
yoeFm4t.png


<3 <3 <3 <3 <3
thanks for the codes. for some reason I cant get twitch videos to play anymore. I miss being able to watch the tera stream

That's weird. Have you tried different browsers? Sometimes HTML5 acts up for me in Chrome and I have to switch to something else.
TPCJ7E947M wrote: »
Is enmasse going to release a LINUX version?

No plans to do that at the moment, no.
Fleett wrote: »
@Spacecats
Why FWC and not CS which has the bonuses?...

Typically I can get more FWC matches in one stream though. Let's mix it up, though! I'll get a CS match in today as well.
Naizilla wrote: »
Please make the fidget spinner ninja weapon skin that is what the NA community wants and needs.

I cracked up when I got to that one.
9LWPWJK9D9 wrote: »
the backend people must have done some things?

No. I wish I could say our Ops crew put on their tactical harnesses, repelled down the side of the data center, and cracked open the Gibson to reroute server data (that's how it works right?)...

... but no changes were made on our end. It could be that your ISP or some link in the chain between your ISP and our server had some extra heavy traffic which went away, or was rerouted. Glad to know the extra latency was temporary.
Yes for some reason being in a party can occasionally mess with the drops. We've even heard people say that their drop will appear in front of their party member instead of them. It's something that's difficult to reproduce because it doesn't happen every time.
Hs9kqir.jpg

Join me in Fraywind Canyon! Starting today at 3 p.m. PDT, I'll be playing on my Valkyrie and hopping in the queue. If you aren't able to join in-game, make sure you stick around the chat channel for raffle prizes and the weekly viewer reward code.

See you there! https://www.twitch.tv/enmasseentertainment
If you're not experiencing spikes, but just an overall increase in latency, could you create a diag report and e-mail it to diag@enmasse.com please? It will give our Operations crew some information about where your ping is increasing en route to our servers.

To create the diag report, click the "Tools" option at the bottom of your TERA launcher and then "Click Here to Test Compuer". The text file will be created on your desktop afterward.
Bluehole is building a new UI for TERA on consoles. They're designing it from the ground up with PS4 and XBox controller layouts in mind, so it'll be different from the controller setup you may have experienced in the PC version.
Granarkus was a really weird zone to do this in. It was fun seeing piled of BAMs spawned in saves and such, but I realize it made the fights really difficult.

There's a temporary hold on BAM invasions due to the server trouble, but in the future we'll try different zones and BAMs to spawn.
T7CL39YRTR wrote: »
Am i the only one that started getting disconnected literally every 5 - 10 minutes? It started happening today

Is this just happening in TERA or have you noticed other games DCing? There has been an issue of ping spikes in-game lately, but disconnects every 5-10 minutes is unusual.
The only advise I can give here: Grow iron bark my friends. It will help if in this life :pleased:

Sorry to see you caught so much flak from party members. Especially when things get competitive, you'll always have irate or bossy players telling you to play better or do things the way they want. Growing thicker skin is one way to separate yourself from the random drama, and ignoring the random person that's flaming you often just ends up with them stopping and bothering someone else instead. Still... it's unfortunate that people take attitudes like this in online games (not just TERA, I don't think I've played any online game with chat where this isn't a thing).

The best thing you can do to make TERA a positive community is to try and stay positive yourself, focus on the parts of TERA you enjoy most, and ignore the haters.

Saying all of that... there's a line between jerkiness and harassment. If you ever feel like you are being truly harassed by another player, report them to customer support and include as much detail about the harassment as possible.
Christin wrote: »
Glad it is extended, but what is up with waiting less than 2 hours before the end to let us know? Some of us have been rearranging schedules and such, because we were thinking the end was today.

There were other end of anniversary events we were considering, and we wanted to be 100% sure before announcing things. Sorry the extension announcement happened so last minute.
All the threads that were merged were about the same topic. Creating duplicate threads is against the forum rules, as are threads and comments discussing forum moderation since it has nothing to do with TERA and spiral quickly into drama (which is why I'm closing this thread).

If you're worried that a comment or discussion you've posted is at risk of being moderated, the best thing to do is go re-read the forum rules & guidelines you agree to when posting here. The goal is to have constructive and healthy discussion about the world of TERA and give feedback about the gameplay.
Like the announcement said before the BAM spawn event (rip), Blue Boxes HAVE BEEN EXTENDED!

They will now end on June 5 at 10 a.m. PDT along with the current dungeon highlight. There's a bit more to it, but a news post will go up shortly giving more details.
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