TERA Online dev tracker
Spacecats (Community Manager)
Yes! We can work it out so a GM is there to monitor.

I'd also like to contribute to the prize pool. Please check your direct messages @Pumpedd :)
LesbianVi wrote: »
Spacecats wrote: »
LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Shoot went to sleep and didn't see this :( But thanks the rewards were good.

But for next week, I might think of something cool as the twitch, specially if next twitch is about next gear patch :D

Not this Friday, but we will be doing a Twitch stream about the new gear before it comes out in our version.
Good to see a new TERA streamer! We're making some changes to our Ambassador Program requirements. It looks like you're planning to stream pretty consistently so it would be great to get your application!
Halrath wrote: »
Spacecats wrote: »
LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Quite a few people keep asking for your phone number...

If you want them digits you gotta treat me right.
LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Today starting at 3 p.m. PDT, get ready to don your Murder Pants™. Those being, of course, the flashy (and possibly blood-soaked) Murder Pants™ you use while you want to solve a murder. Sometimes to solve a crime, you must dress like a smooth criminal. You have to get into the murdering spirit. You have to get into the murderer's mind. You have to get into your Murder Pants™. Have you seen the show Hannibal? It's just like that, only with Murder Pants™.

In addition to mysterious deaths, we're going to show off the recently released Blue Sky and Starglow costumes. We'll also PREVIEW the Starglow and Crystal Blue weapon skins releasing next week (and give some away to raffle winners :heart:). See you there! https://www.twitch.tv/enmasseentertainment
RKC wrote: »
Will the usual mats still be usable?

Still wrapping my head around the new system, but Loriri's guide is pretty spot on. Basically, a lot of mats are going to be obsolete. Some will convert into tokens which will open a shop to purchase new mats.

I'm planning an informational TERA stream on this once we're closer to the update. I'll have one of our localization team members on the air and we'll explain the new system in its entirety.
Weird. Got a screenshot?
I mean, it takes like 2 seconds to change a line of text, so it's not really comparable to fixing exploits. Also probably not the same person handling both (if I recall right, a translator at Gameforge does the localization for both EU and NA regions, but I might be wrong.)

Our team does the initial localization for English speaking regions. And you're right that work like this is done by different people from those that tackle exploits (Bluehole devs). It's a pretty quick process to change the name of something.
Consistency changes like this are made less frequently than when TERA was first launched, but they still happen. Most of the time players don't pick up on them and things just look normal. Whether "Spinning" and "Sweeping" better than some alternative is totally up for debate, but the real intention was to remove the word stagger from skills that don't actually stagger.
This is as much a surprise to us as you guys. We're looking into the reports we're getting from players and will speak with Bluehole to try and determine why these changes happened.

Hopefully this is just a matter of re-purchasing some skills and having things go back to normal again. Since this hasn't happened in the past, though, we'll be on the lookout for any potential side-effects.
WCWKXCHTTG wrote: »
i'll watch , and since its a Q&A i hope u guys dont avoid ppl that are asking for console questions =D cus lets be honest , EME and BHS already avoided enough ^^

Today isn't a TERA Q&A. The product managers are busy getting ready for the next update. I hope to get them on to answer in-depth questions once it's live.
8B8c01M.png

A vile crime is about to be committed: a murder most foul. But who is the killer... and who is the victim for that matter?!

Today (9/8) on the weekly TERA stream from 3 to 4 p.m. PDT, our viewers will help design a list of suspicious suspects. Their names, their hobbies, their occupation. Even their favorite food. One twist - each of these suspects will play an important role in a coming murder mystery, and each suspect has a criminal past. Klyde the Groundskeeper may have a bad habit of stealing, but is his heart dark enough to commit cold blooded murder?

See you on the En Masse Twitch channel, and stick around after today's show for our first Closers stream! It all happens right here: https://www.twitch.tv/enmasseentertainment
The notice was just taken down, but for anyone else reading there was no stream this week due to PAX activities. See you next Friday!
We'd want to start with something that includes every class. Maybe later try class-specific tourneys.

The Skyring Slam / Canyon Clash topic comes up fairly often. I like the idea of doing these but in the past when the community team was larger there was more bandwidth to manage a bracket and organize a long weekend stream so people could spectate. It also takes quite a bit of production effort, server management (since an event server must be created for cross-server finals), character replication (which is a manual process), and a surprising number of operational duties outside the community team's involvement. I think it can still be done in come capacity, though.
Hi all,

First of all, I appreciate a lot of the comments from people in this thread, speaking your mind, and getting things off your chest. Unfortunately, yes, this thread is going to be closed because, for one thing, I believe the discussion has run its course. At this point many opinions have been expressed, there have been multiple EME responses, and while the conversation around hacks is far from over I think there are some good things to take away from this thread that I don't want to get buried by additional comments:
  • A lot of players blame En Masse and Bluehole for hackers ruining the game. Others blame the hackers. Some hackers blame other hackers and say they're "innocent hackers." There's a lot of blame to go around. At the end of the day, En Masse and Bluehole are doing what we can to rid TERA of the current hacking problems but we can't do it alone.
  • It's up to honest players out there to do TWO THINGS. 1) Think about what you choose to believe in the community. Everyone knows TERA players love rumors. Conspiracies are sexy as hell. DRAMA IS SEXY! But be smart about spreading information to people you know because there are a lot of factors especially when it comes to the issue of hacking. 2) Report exploiters and hackers when you see them. Create a ticket. You help En Masse and Bluehole (and the rest of the TERA community) WAY WAY more than you know. If you're reading this and you've recently submitted a support ticket with a screenshot or video reporting someone hacking the game - hi, thank you, I love you.
  • Each hotfix that Bluehole delivers to us, we implement. There will be more hacks to circumvent some of these fixes, and some fixes don't fix all the issues. There will be more fixes to block the hacks. It's an ongoing process that we care about very much. Until hackers decide they're tired of getting attention (and sometimes money) from TERA players, they'll keep doing what they're doing. Again, honest players out there are key to turning things around just as much as Bluehole's development efforts.

Finally, you'll notice that the person who started this thread originally titled "the situation is dire", Vindicting, has been banned.

That's because we've discovered that Vindicting is actually Bernkastel, a hacker known for developing and making a monetary profit from malicious software. Our team has confirmed this not too long ago the same way they confirm in-game hackers and associated accounts.

This thread was an attempt by him to influence the conversation around hacking and stir up drama within the TERA community. His game is pretty simple at this point - he's banned from TERA, we don't want him around, but so long as he can get attention and money from people he will continue to insert himself into conversations, anonymously or not, in either direct support of hackers or in less obvious ways, raising suspicion around En Masse's intentions, confusing our statements or forum replies by twisting words or poking holes in our meaning. It's amusing to him, and some players out there are more than happy to help him out because they either think it's amusing too, or they're bored and think hacking is cool.

I urge you guys to read back through Vindicting's comments in this thread and spot the ways he subtly has influenced the discussion, people's attitudes towards exploits, and how you can watch out for behavior like this in Discord chat, here in the forums (he and his friends can always make new accounts), and even in-game. This isn't the first or last account he has made. DO NOT start a Bernkastel witch hunt in these forums please, just take this as a rare opportunity to study subversive behavior and we can all move on a little wiser.

Last thing - there's an exciting new addition to the TERA community that should help you all stay in touch with not just EME staff, but each other. A new En Masse Discord server designed to let people hang out and chat no matter what game you play. A news post is going up today about it, but don't wait to hop in be some of the first TERA players to chat there!

Let this be your primary spot for chatting with other TERA players outside your guild Discord. We've got channels for each EME game, open voice channels to chat with in-game party members, and custom emojis. There are more cool things on the way that I've been discussing with the Discord staff - they're working on some really awesome developer/publisher focused chat features: https://discord.gg/MthDMfX

1QkUWCM.jpg
On the other way, one of the mistakes i feel you are making is asuming ppl are helping bc "they are evil hackers". They are doing they contribution, because they legit believe they are helping the comunity and Tera in general. And the funny thing is that, when ppl believe (either true or not) that they are doing the right thing, they wont back off.

Please don't misquote me. I don't think hackers are evil.

I agree it's ironic that people who believe they're helping the game continue to harm it and allow others to harm it. It's also a bit sad to think about. You'd think getting every one of your accounts banned would send a pretty clear message that they should stop and go play another game, but until they do I'm afraid they'll continue to do malicious things and claim they're benevolent. For our part, we'll keep working with honest players and Bluehole, sharing what information we can, applying game updates as we get them, and banning hackers whenever possible.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
It's hard to prove conversation didn't happen but it's easy to prove it did. Sorry if I'm being too sceptical but I'm basically asking you for some evidence since I saw a lot of screenshots posted by Meishu and others where they contacted you guys and you just ignored or dismissed them.

I know some people are interested in the who's right who's wrong thing but personally I think most of us players just want a peaceful resolution. I know the proxy devs were at least initially very open to discussion but now they all sound jaded. For us players if you can help implement some of their works that aren't hacks then it would really improve our gameplay a lot.

I think you're being skeptical in the wrong direction. I don't have any screenshots to show you. If you want I can go make a fake Discord account with Meishu's name and then... um... not have any conversations whatsoever with it. ;D

I've seen screenshots of entire discussions between people in random chat channels calling themselves Spacecats, Tonka, Noesis, Denommenator, and a dozen other people. If you want to PM me the screenshots you're talking about, that's fine and I can tell you what I think in private. Other than that I don't see how this conversation can continue in any way and it's kind of derailing the thread.
clfarron4 wrote: »

This was in 2015, when Bathysmal Rise and Sky Cruiser Endeavor were the top dungeons.

It's not memeslash, but it's a piercing projectile skill doing the exact same thing as memeslash.

Correct me if I'm wrong, but this Arcane Pulse exploit no longer works thanks to a game update, right?
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
I think you have a very prejudice view on what a hacker can and can't be. A lot of people just have interest in hacking as a challenge in their spare time, and in my field of IT I think most of my coworkers would have "hacked" at some point in their lives. Even Bill Gates was caught hacking in his youth.

I think it's actually widely known in the TERA community that he's a medical doctor and he often helps out players interested in the field explaining the process to go through medical training and also shares a lot of stories and health stuff to discuss. Meishu doesn't post much but she's definitely a Discord staff based on Discord flair.

You might be right. Sorry if I came across as narrow minded. I guess the point I wanted to make was that real life circumstances don't change the fact that hackers hurt the health of a game like TERA. Being a doctor doesn't give you a free morality pass to do other harmful things.
Now that you are openly answering, is there any official statement about why a bug from 2015 now know as Memeslash wasnt fix in your "security update"? This is game breaking, but wasnt even touched on the patch, which was mainly aimed at dpsmeters and proxy in general, even tho Memeslash can be done WITHOUT PROXY (omg, crazy ik). So even if u made proxy/dpsmeters obsolete, bug will still be there. Any info on that particular subject? @Spacecats

If memeslash was made in 2015 it's news to me. The Valkyrie didn't even come out until this year. Granted it might be based off an existing hack, but then I'd question why people don't just use the original. You only see it with Valkyrie. Unless of course the original hack was made unusable by some kind of security fix.

As for a fix, Bluehole is working to address it further. There was a hotfix, but definitely not the last hotfix to ever combat hacks. In fact Denommenator was on last Friday's Twitch stream. You should check out that conversation if you want to see an open answer to the situation:
clfarron4 wrote: »
Spacecats wrote: »
\We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge.

@Spacecats Wait, so you're telling me that making the suggestions in the Forums, Filing Support Tickets and Posting in Game Suggestions is not the correct way to contact En Masse Entertainment to share highly technical fixes to improve the TERA experience, but an e-mail address which is listed on a page that I would not associate with submitting such type of suggestions?

I can say that I certainly did not associate that page with suggesting highly technical fixes.

Okay.

No, that's not what I'm telling you. Sorry if my comment was confusing, but I'm talking about a conversation between hack developers and EME staff about collaboration with programmers that develop hacks. No such conversation was initiated by anyone creating hacks.

The forums, support tickets, and game suggestions are all places people can go to post bug reports and ideas for fixing/adding game features. There's no information there about circumventing TERA server security, and if there was it would have to be deleted.
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
Oh hang on... I just saw the store image and that's just how these dressed are dyed:
https://store.enmasse.com/tera/item/partydownlootbox/party-down-loot-box

It appears to be intentional. The lower part of the dress is meant to be tulle/netting that stays white.
I wonder if it's intended? It really seems like the frill should dye as well. I'll pass it along as a bug and we'll see what BHS says.
EDIT - Changed thread title from "the situation is dire" to something... slightly less click-baitey.
First off,
Vindicting wrote: »
2. Communicate with proxy devs and community.

You are out of your flippin mind if you think a game company has to communicate with anyone who has created a tool/utility/program/api/whatever that breaks their own terms of service, especially when their official policy is NO add-ons and they have no formal add on/mod support. Just because blizzard chose to do it doesn't mean any other company has to, nor does it mean it is financially feasible for a game that has such a different population from the largest mmo ever created.

I'm not even going do address "fix the packets." You have a clear misunderstanding of how a computer works if you think it is not a simple task to identify and view packets from anything sent to your machines. There's freaking FAQs on Microsoft's website for crying out loud.

It's not unheard of, especially when it comes to a game developer. We're the publisher, so mostly we pass on information to the devs in Korea. I know the narrative a lot of hackers out there try to spread around is "I tried really hard to help them, but now I HAVE TO HACK!"

We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge. Anyone who is smart enough to hack the client is smart enough to e-mail that address. They'd rather tell players that they took the high road than actually attempt to help. And no, responding to a customer support ban notice for hacking with "if you unban me, I'll solve all your problems" doesn't count as an offer to help.
Secondly,
clfarron4 wrote: »
Bunch of meaningless drivel.

You keep bringing up how EME can fix the code, change the skill, do a revamp for multi-hit or charging skills to address ping, etc.... How many times do we have to say... EME can't do that. Only BHS can. Until you get that in your head, you're going to keep saying all of these pipe dreams. The player council discord?? Do you think BHS even gives a flip about that?

EME is the publisher and distributor for NA. Not the developer. 5 years after TERA's release and you still can't figure that out.



Well you're right BHS is the one that develops hotfixes to stop hacks... but... I mean... you could be a little more polite about saying it :p
Vindicting wrote: »
...also vindicting people know how to proxy and such it's not hard and you need to stop perpetuating this I'm sure they know the games going to die soon if they don't fix it multiple threads will not solve this.

No too long has the forum been completely detached from what's actually happening. The forum is an echo chamber and only get info months after it appears on Discord and days after it appears on reddit. We need to let EME understand the gravity of this situation and not just live in the forum echo chamber where news is slow and whiteknights are the norm.

Trust me, we're not just reading forums all day. We talk to folks in-game, in multiple Discord servers, in Player Council, and in our Twitch chat. In fact we just started a new EME Discord where players can talk about TERA without the fear of constant proxy chatter, hate speech, or harassment for disagreeing with people. Come hang out with us: https://discord.gg/MthDMfX
Well, great first memeslash and now this how much longer will they keep making stupid mistakes and destroying this game piece by piece I don't get it. Back in 2012-2016 there were not as many people exploiting the game as they are now. If they did exploit they were hidden under ground where the light did not shine out of fear of retribution of getting banned or facing the wrath of the mighty Tonka or the Treeshark.

Tonka and Treeshark weren't responsible for banning anyone. The team that handles this has remained relatively the same, and they continue to ban people. The only difference is that there are more programmers out there with a lot of time on their hands.
But these days now in 2017 hackers and proxy players will openly admit "yeah I'm hacking/using proxy deal with it. " then expect no consquence to be given or any at all. They will find new ways to exploit while you're trying to fix the old ways and always find a way around it. Not just a select few though with skill but anyone who knows how to do this.

Every online game gets hacked, then the devs fix it, then the hackers find a way to hack again, and then the developers fix it. That's not an excuse, just a reality of online games. If players want to help, they can report players they see hacking and send any information about the hack with their ticket. We pass that on to Bluehole so that the next wave of hacks can be stopped.
Idk what happened or how you guys let Tera fall to such a state of decay enmasse/BHS. but you need to get your [filtered] in gear and start shorting this out lest we be over run by hackers exploiters 24/7. and your game becomes nothing but a dead waste land of toxic players. now mixed in with the crowd of exploiters to terrible or too lazy to progress in any other way but cheating.

I know it seems like that when everyone is talking about hackers. The problem is that many players out there actively give these hackers attention. The very people writing scripts that you're angry about, who have been repeatedly banned, get regular player support. Some even pay money, supporting these hackers. We acknowledge it's a bad situation, and we're hoping the honest players out there can help. We acknowledge that it's an issue and that these hacks need to stop. I know creating a support ticket is way more boring than posting despair in the forums, but threads like these do nothing to combat hacks. (Also a reminder here, don't call people out in the forums. Make the ticket, give us their name there, and our customer support team will investigate/ban where appropriate).
Zoknahal wrote: »
I found him first unknown.png

So sneaky :astonished:
guNc6C9.jpg

The Argons carry forward tirelessly. AND SO MUST WE!

Like last week, today's stream will feature Argon spawns across all servers. I want to do a little hangman this week and give out raffle prizes so stay tuned (literally) for the exact timing of the spawns. To avoid a couple of the weird issues from last time, this event will be totally based in towns. Yes, Argons are climbing in your windows, snatchin your Tria up, tryin ta argonify them.

See you today starting at 3 p.m. PDT! https://www.twitch.tv/enmasseentertainment
FUCrFtX.png

En Masse is holding a community hangout during PAX West! Join us between 3 and 5 p.m. PDT for a first look at:
  • TERA console
  • Kritika's new Scion class
  • Closers

All three will be available to demo. We'll also have streaming/recording PCs set up and ready for those with Twitch and YouTube channels. After the demos, we'll head out as a group and have some fun in Seattle. <3

Interested? Fill out this form. Don't fill it out if you can't commit to either the demo or the hangout!
Looks like you're already getting good advice here. I just wanted to pop in and say welcome back! ;D
ElinUsagi wrote: »
Spacecats wrote: »
Ketoth wrote: »
what are the computer spec that run the stream?

it keep a good fps at high preset with alot of players and skill

NVIDIA GTX 1070
Intel i7-4790K
32GB RAM

It's just regular TERA. No changes to the client.

Does EME have a way to know or EME already knows how much of the player base plays with systems with reccomended hardware and those who plays with minimal requirements?

I mean, I think most players have recomended or lower hardware for most things that I read.

I know is off-topic but I am quite curious.

I also get the impression that a bunch of people play with the min specs, but no I don't think we can tell how many.
Ketoth wrote: »
what are the computer spec that run the stream?

it keep a good fps at high preset with alot of players and skill

NVIDIA GTX 1070
Intel i7-4790K
32GB RAM

It's just regular TERA. No changes to the client.
TR is in the process of being restarted and tested. Players should be able to log back in shortly.
We're aware of the situation. Stay tuned!
guNc6C9.jpg

The Argon Assault has cost many lives. The brave struggle of Valkyon Federation heroes against these monstrous foes is taking its toll. Brave souls have been sundered. Crystals have been broken. Popos are crying in the streets, starving, missing their third breakfast portion of lamb bulgogi. And all the while the Queen has seemed unstoppable. Every time she is defeated, she arises once more with another invasion force at her command. Above all, it's rumored that she has yet to unleash her greatest weapon. The innocent bystanders of TERA are on the brink of despair.

LET'S KEEP THAT GOING! <3 <3 <3 Today's stream will feature a mini-Argon Assault on all servers! I've picked out a few interesting spots for our Argon friends to invade. Watch the show to find out where the fighting will take place.

The stream begins at 3 p.m. PDT right HERE: https://www.twitch.tv/enmasseentertainment
Here are a few shots of it in an album:

http://imgur.com/a/wa4JC

The bright pink is the dyeable part of the costume.
They'll show up during the specified times. Nothing will be spawning 24/7 if that's what you're wondering, though I believe the Argons that do spawn will remain in the world until they're killed. Some zones might need cleansing even after the spawn window closes.
kubitoid wrote: »
also sometimes leveling a new character on a different server without your bank full of stuff is like playing in hard mode lol.
you described life of new player in tera precisely. thats why most of them quit long before 65 from frustration leading to boredom

This is kind of off-topic, but are you saying that most players quit before reaching 65 because TERA is too hard? allofspaceandtime said it was like playing in "hard mode" without a bank full of stuff, and you agree. I'm curious if you have any examples of people you know trying TERA and quitting on their first character before 65, claiming the road to max level is really tough?
Ghiblii wrote: »
You have to remember they have other games they're trying to work on as well, not all their attention falls on TERA right now it's mainly PUBG.

Different development teams work on each of Bluehole's games. Trust me when I say they have a lot of developers. It's not a time management issue.
Starkhoe wrote: »
Communication is key here, and I believe that if people that shared my opinion knew they had something better to expect, I think they would wait in peace.

The intention has already been communicated. When server transfers are able to be re-enabled, the TERA team will re-enable them. At the moment we're waiting for a fix and there is a lot of attention on the issue. There are no current plans for any server merges.
NPCPak wrote: »
NemisBrawler, you want to check your Twitch PMs on your Twitch account. En Masse should have messaged you your code in the Twitch inbox.

This. Look in the top right corner of the page on Twitch. There should be a "Messages" link in the dropdown.
nz9jaLr.jpg

Today on Twitch, I'll jump into a canyon GG!

...


...


Fraywind Canyon.

Plus I'll show off some new mounts arriving next week!

The show starts at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Campaigner wrote: »
I don't understand... why is there fluid and stuff coming out of their butts?

She probably just got out of the bath tub. Don't you bathe after every dungeon run?
LancerJiva wrote: »
And some of us want to transfer items back and forth and have no desire to transfer fully geared lv 65s.

Of course. That doesn't have anything to do with the AV conspiracy theory, though. In any case, transfers will be re-enabled when the problem I described is fixed.
That's a pretty elaborate theory. You can already play on whatever server you want. Some of us like being on AV and have no plans to move, and making a new character on another server is simple.

The truth is that we're waiting for a new build from Bluehole that prevents character corruption on transfer. More than a few players had their inventories and character stats completely messed up because of the bug and it took our support crew a long time to sort out each case. When that's fixed, server transfers will open back up.
We've got some excellent plans for Halloween. If I told you guys anything more it would spoil your dinner :skull: :cookie:
Guys, one of the big reasons the server transfer thread was closed is because it became unproductive. I actually had to delete quite a few nasty comments in that thing that were flaming other people in the forum. I hope you guys don't actually think it's against the rules to discuss server transfers. If that was confusing, I apologize.

So in the case things aren't clear, let me officially say that there have been no updates to the server transfer situation since that thread was closed. We're not trying to cover up any topics or ignore any issues. That's why the thread has remained stickied - so people can see the situation and read the EME posts in the old thread.

We'll give you all an answer as soon as there's news, but honestly the only news we're hoping to give right now (and I wish I could give) is that the transfers are back online. They're not. We haven't received any updates from Bluehole on the issue and they're still working to resolve the problem that caused transfers to be disabled in the first place.
I tried to use it on a Misery weapon, and it didn't work. Says it's only for gear eligible for awakening. Is that normal? @Spacecats @Halrath , anyone?

Yes, the scrolls only work for awakenable gear (visionmaker) up to tier 11, so Ambush is as high as it will enchant. Items like these are really tricky because they are all coded by Bluehole to work in a very specific way. Changing them on our end to enchant other items for an event like this isn't possible.
I also +1 this. I love screenshot contests too. If you have ideas for themes I'd love to hear them!
No offense, but I'm closing this thread because discussing forum moderation is actually against the rules (it's not TERA related and always leads to drama). I'll go ahead and take the opportunity to explain the system a little bit, though.

The jail bars and the red "banned, carry on" avatars are just part of Vanilla forums and how it handles user warnings. They're a default cosmetic side effect when players receive enough warning points (the forum uses a decaying point system) to reach some kind of punishment status. The red "Banned" message is actually used for suspensions as well as perma-bans, and can also result from too many warning points (like if someone has jail bars and continues to get moderator warnings.)

The bars basically mean that person can only reply so often, and can't create new discussions until their warning points decay. Moderators can also perma-ban if a person is unrelenting in their bad behavior or does/says something so nasty that it's clear they shouldn't be in the forums at all.
TR is coming back up now.
Paladious wrote: »
TR Just went DOWN again. all other servers say up but not tempest.

True. It was up for a few minutes and our Ops crew was watching closely. Unfortunately they aren't able to prevent full-on server crashes. They're working to get TR back up and running. All other servers appear to be back up and stable.
LesbianVi wrote: »
DesuBean wrote: »
We beat perimos last night and were holding the dungeon to run darkan today....

Hold it where? maybe that cause the crash :p

They were holding it... in the TERA server closet. When you make Darkan wait too long, he starts setting things on fire.
Looks like all servers are now down. Again, Ops is working to bring them back up as quickly as possible.
Please see the message at the top of the forums. We became aware of the outage moments after MT went down and the Ops crew is working to get everything back online.
kV9jlNB.jpg

Every few millennia, a popo is born with the cunning of a tuwangi, the speed of a priest, and the intelligence... of a popo.

He is known as the sneaky hidey hidey popo guy. Nobody has ever found him, but YOU will be the first! Especially if you're on Ascension Valley or Fey Forest, because that's where we're playing Popo Hide & Seek this week. Last week we gave TR, MT, and CH a shot, and now it's your turn!

The stream begins at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment

Remove your current pants and don your special seeking pants! If you don't own any, just come naked.
LancerJiva wrote: »
Halrath wrote: »
The talismans have been removed from July's BG jackpots to allow us to use a new event as a means of distributing them. This change is by no means permanent, but it is is a part of our plan for this month. We will evaluate things at the end of July and that will inform our plans for August.

So you say here that there is supposed to be a new event by means of having Talisman as a reward. This post was almost a month ago and no word on said event, which means you lied to our faces.

Where is this so called event that you guys had planned for the Talisman as a possible reward? Sounds like a crock of bs to me. Battlegrounds don't even pop now. Great job! -slow clap-

We will see if Talisman are back in the reward pool for August.

There were two events in July that awarded extra talismans, the double drop event and the dungeon mentoring event.

Halrath said the product team would evaluate at the end of July, and now it's the end of July and they will evaluate ways to get more talismans out there. I get that you want talismans... badly. And that you want them from PvP and not dungeons. But calling Halrath and liar and his statement "a crock of bs" is, let's just say, not very constructive and quite rude.

Expect Halrath to follow up with the TERA team's August plans soon, just like he originally said. He'll do that in a different thread because I'm closing this one. For those of you who left constructive feedback, we appreciate it and know that the TERA crew has read what you posted. But leaving a salt mine open will only encourage more rude posts, and it's not the kind of environment we're aiming for on these forums. Please remember to be more constructive when creating future discussions.

kubitoid wrote: »
i hope all these players have T10 tera rewards rank. or i lose faith in reality

**checks the application**

It wasn't a requirement, no :p
kV9jlNB.jpg

Every few millennia, a popo is born with the cunning of a tuwangi, the speed of a priest, and the intelligence... of a popo.

He is known as the hidden popo, or "Hidey Guy." It is said that he has many appearances. He can be anywhere. Those who try to find him will have an extremely difficult time doing so. They will have to seek high and low. They will have to travel to many seeking locations. They will need extremely sharp peeper orbs for seeking the Hidey Guy. And they shall be known as...

.

.

seekers. They're called seekers.

JOIN US AT 3 PM PDT TODAY AND THE BEST SEEKERS WILL GET ONE OF THESE SWEET BABIES! https://www.twitch.tv/enmasseentertainment
JXE5356AKE wrote: »
Spacecats wrote: »
Remove the stupid HP potion, 5 tier 12 fs, and 3 omin ore from victory box and replace them with better rewards pls.

its not reward, its punishment. it discourages players to play and enjoy BG.

Better rewards = motivation, its just simple as that.

I appreciate your post but this isn't about motivating people to play BGs because of better rewards. The goal here is to get ideas from players who play a lot of BGs and collect ideas on how to improve the experience.

Aren't the rewards part of the experience though. It feels pretty bad pulling off a close fwc game to get 1 ominous ore.

As other feedback...

They are, I just want to keep the discussion focused on how BGs play and how they've changed (or could be changed) over time. Rewards are honestly a bit of an afterthought unless you're talking about changing how they're distributed during the course of a match.

Just to throw out a couple crazy ideas...

What if CS gave slightly larger rewards to players who completed small objectives during a match like:
  • Got the most kills.
  • Got the most assists.
  • Did the most damage to a gate.
  • Did the most damage to the anchorstone.
  • Capped an enemy-controlled pyre.
  • Was in a ship with 3 other people.
  • Killed three people with a siege weapon.
  • Guarded a ladder for more then three minutes.

What if FWC had random elements thrown in like:
  • Boss BAMs that circle the map and create a moving hazard.
  • Randomized gate/fence openings that provide alternate access to the water.
  • Large 15-second buffs that overpower a team right after capping a pyre.
  • A single-use AOE rez ability for healer classes to turn the tide of a battle.
  • Additional raid leader abilities (like map scan).

(Some of these would drastically change the way FWC plays out, but each individual thing wouldn't really need an overhaul of the battleground. FWC would still be FWC. You cap pyres, you kill BAMs and players, you get points to win.)
Remove the stupid HP potion, 5 tier 12 fs, and 3 omin ore from victory box and replace them with better rewards pls.

its not reward, its punishment. it discourages players to play and enjoy BG.

Better rewards = motivation, its just simple as that.

I appreciate your post but this isn't about motivating people to play BGs because of better rewards. The goal here is to get ideas from players who play a lot of BGs and collect ideas on how to improve the experience.
Eclipse555 wrote: »
Implement a post-game honor system for players with great attitudes.
- Not sure what this would accomplish

It was a suggestion made to combat nasty behavior in BGs. There are a lot of toxic players that flame people every time they lose, and a lot of the time it goes unreported to customer support. Some kind of positive reinforcement could help the situation.
I'd like to get some player opinions together on ways to improve the existing Battlegrounds in TERA. Mainly looking for medium and small tweaks to the maps and mechanics. Things we can suggest to Bluehole that wouldn't require major a overhaul, but would be great quality of life changes to keep BGs interesting. Think about what your idea would look like if you saw it written as a patch note.

For example, here are some things I've seen from players in the past:
  • Allow players to queue for multiple BGs at once.
  • Bring back unequalized FWC.
  • Improve vote kicking. Require fewer votes and less time before a player can be kicked.
  • Implement a post-game honor system for players with great attitudes.
  • Increase the HP/Defense of gates in CS.
  • Greatly increase the damage done by bombs in CS.
  • Increase the HP of the Anchorstone in CS.
  • Increase the difficulty of BAMs in FWC.
  • Adjust the point ratio in FWC to make pyres more important.


Regarding loot - if you have an idea for a new loot system to make BGs more rewarding, you can tell us about it, but the focus here is more on mechanics than rewards. Please put some thought into your idea and don't just suggest "better loot." We could hand out diamond dragons to every BG winner and it wouldn't do anything to improve the BG itself.

Please keep the conversation constructive! Sarcasm and caustic remarks will be removed from this thread so that the discussion can stay on course.
We send feedback and suggestions to Bluehole fairly often. We have contacts there that we e-mail on a daily basis regarding new builds (updates), items, cosmetics, events, and anything else coming to TERA. The Product Manager team also holds a weekly call with Bluehole to discuss the state of the game. Throughout all of that, player feedback is given on our end and we request changes to the game.

After that, it's up to Bluehole whether or not to spend time and resources addressing that feedback. As the developers they ultimately decide what does and doesn't take developer priority. Keep in mind they don't just have business concerns to meet, but feedback from multiple regions to consider as well.

Aside from the content we get from Bluehole in the form of new builds, they have provided us with (and we've even invented some) tools that help En Masse create events, turn features on and off (like festival quests, double XP, bonus loot), and do things unique to our region (like Kyra's Pop-Up Potion Shack, Mongos, BAM invasions, etc...). Unfortunately those things rely on the in-game content available. We'll never be able to make a new BG, dungeon, class, or BAM. We can't change stats or tweak skills. That's all developer stuff that's coded into the game.

Did you know there's a Player Council discord that anyone can join? Come hang out here.

New members have been selected to join the Player Council. Here’s a list of all members as of this post. The new ones have green circles next to their name:

Babit
Catatonic
Chriseh
Counterpoint
Idi0ticGenius
iLucky
Jerzy
Kamizuma
Magraal
Niijiro
Reivn
Sametbh
StarSprite
Tewii
Torva
Vysse
Yamazuki


If you’re planning an event and you’re looking to spice things up with cool prizes (or even GM help on En Masse’s part) they can help organize that. Likewise if you have any specific TERA feedback or game suggestions that you’d like to draw attention to, a Player Council member can help champion your idea and make sure EME is aware. They're also just useful contacts for whenever you have a question about the game.

Here’s a reminder about what the Player Council is and isn’t around for. I hope this helps answer some questions and misconceptions I see spring up regarding the council. I also hope it takes some pressure off council members for things that are totally EME’s domain and not something volunteers are responsible for.
  • Player Council members are 100% volunteer. They’re chosen to be on the council because they’re highly engaged, knowledgeable players interested in improving the TERA community.
  • They’re not forum punching bags or scapegoats, and actively or passively harassing someone just because they’re on the council and don’t share your opinion won’t be tolerated.
  • Council members are here to shine a spotlight in positive player activity and cool events. That means responding to, encouraging, and raising awareness around excellent player feedback, suggestions, events, cosplay, artwork and other cool things players do around the community.
  • Council members are NOT forum moderators, EME staff, or TERA police. They’re not under NDA and they aren’t here to keep EME secrets.
  • While council members are selected to join based on their constrictive attitude, they’re not expected to change their opinion just because they’re on the council. We want them to be themselves.
  • Sometimes En Masse asks Player Council members for specific feedback or ideas on an existing aspect of TERA or an upcoming event. In those cases, council member opinions (and any opinions/feedback they’ve gathered from their personal communities) are considered but not always acted on depending on the situation. In general, EME staff will never discuss with a council member something that they would not discuss with any engaged and active player.
  • The Player Council keeps a private Slack chat and forum to help communicate with EME. Typically we discuss things that people haven’t already posted in the TERA forums (in which case we’re already aware and will try to respond in those threads.) We like getting council members from all servers, guild types, and play styles because it helps maintain a variety of voices and opinions to consider which may or may not be represented in the forums.

With all of that out of the way, let me also point out that Player Council members will no longer have little blue icons on their forum avatars. Instead, keep an eye on this post in News & Announcements to see who is on the council at any given time.

It took a while to get this batch of new members selected and invited, and because of that we'll likely be opening up applications again in the near future, so keep an eye out if you're interested in joining.
Here's a list of TERA Player Council members. This will be edited whenever the roster changes. Use this handy list whenever you'd like to reach out to a council member about something. Got a cool event idea? Want to organize a PvP tournament? Message one of them here in the forums or hang out in the public Player Council discord and tell them there.

Babit
Catatonic
Chriseh
Counterpoint
Idi0ticGenius
iLucky
Jerzy
Kamizuma
Magraal
Niijiro
Reivn
Sametbh
StarSprite
Tewii
Torva
Vysse
Yamazuki

= Newly added member

Fixed the top post ;)
This is indeed a grave threat to the world of TERA as we know it. Thanks for bringing it to our attention! Even if dyes aren't re-added to Elite boxes, we'll look for some way to get more of them in the hands of players.
LesbianVi wrote: »
it seems we will get the nakid beach party this time, Grabs Popo corn B)

We got extra lighting for the stream room so we can tan while we broadcast!
EDIT - Seandynamite has hijacked this thread now that today's stream is over. See his comment made below...
So as discussed on the Twitch stream, I'd love to hear your constructive ideas about what you like to do during the events throughout the year. What is it that you want more of? Please keep the conversation positive - we want to make future events fun for everyone, so let's start gathering ideas. Brainstorm with us!


BsjErs0.jpg


TERA Product Manager Seandynamite and Assoc. Product Manager Halrath will join me on the air today for some special prize giveaways. The Summer Festival is just beginning and they'll be taking questions about the event and telling everyone about their planning process. Hop in the chat and pose your questions during the stream. Bring your sunscreen!

We begin today at 3 p.m. PDT at https://www.twitch.tv/enmasseentertainment
Does it seem warmer where they're spawning? It could be the server temperature and atmospheric controls acting up.
Mod edit - Removed political reference from title.
Mod edit - Removed political reference from title.
I found some errors @Spacecats :
"We changed two of Harrowhold’s achievements:
“Fire in the Hold”—Received Flame effect 50 times from Vergos in Harrowhold.
“Dust in the Wind”—Received Flame effect 50 times from Vergos in Harrowhold."

I assume the second one should be "Received Dust effect..."


"Vergos’s Bone, Vergos’s Horn, Vergos’s Scale, and Vergos’s Fang can be used to convert Deathwrack gear into a Oblit."
Shouldn't it rather be "into Oblit" or "into Oblit gear"?

"Brawler
The skill Growing Fury now increases the brawler’s Power by 45 (rather than 30). It also increases the Crit Factor to 50 (rather than 30), and MP consumption is now 250 (instead of 300)."

It reduces Fury consumption not MP consumption.


I wonder if we'll get correct Patch notes from EME one day. :no_mouth:

Thanks ToastandCheese, I'll pass those on to the product team to improve the notes.
tera_site_postthumb.jpg

Patch notes are up for the 7/11/2017 update: Dragonsire's Revenge!

This update will feature the return of Harrowhold (now a 20-person raid), Akeron's Inferno (Hard), and Bathysmal Rise (Hard). It will also feature new dual-stat armor, allowing players to customize their gear based on different combat situations!

The notes are here: http://tera.enmasse.com/news-page/patch-notes/patch-570302en3

The Dragonsire's Revenge page is here: http://tera.enmasse.com/game-guide/dragonsires-revenge
If you think someone is cheating, report them with a CS ticket. Attach any screenshots, videos, or any information you can possibly provide so that the player can be investigated. If they're using 3rd party software to exploit the game, they'll be dealt with by our support staff.

Posting about it in the forums unfortunately doesn't accomplish much aside from starting witch hunts.
Lethalwolf wrote: »
the main problem that i face is that since the event of the lower mats for awakening enchanting, i noticed that the succes on enchanting has gone lower and lower

The success rate hasn't been changed. Sorry to say it looks like you've just run into an unlucky streak.
Haggard86 wrote: »
didn't they have problems, like a group could set off a lot of them and crash people?

Yeah. Unfortunately :/
There's been some concern both here and in Discord that etching boxes and Vergos's Chests don't drop in the new HH.

Phases 1-3 have Superior Etching Boxes (etching IV). Phase 3 drops Vergos's Silver Chest. Phase 4 drops Vergos's Gold Chest. These are different boxes from the original Harrowhold. There are no more Copper Chests.

ElinUsagi wrote: »
Spacecats wrote: »
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.

Maybe I won't be answered but, Would you mind to tell us where do you get these feedback? From forums? From Reedit? From Twitter? From tickets support? From PM? From threatening letters delivered with a suspicious package to your office? :3

Ah... all of the above, I guess? We haven't gotten a suspicious package in a while :pleased:

Player Council does collect feedback for us, it's just not considered their primary role. We chat with them privately and sometimes ask them for insight on things when we're planning an event, so naturally they give advice that they've heard from around the community. It's why we picked knowledgeable players from different walks of TERA life. Mostly, though, we look at these forums, /r/TERAOnline, the public Player Council discord, private messages, and even in-game chat.
TWMagimay wrote: »
Spacecats wrote: »
I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread).

That's probably because other games have had similar programs with much better defined duties that went beyond "we organise bug reports and stuff". Your description was beyond vague, to the point nobody outside the council can say for certain what they do or what they should be doing.

I don't think it's vague. I think it's just not what you want Player Council members to do. They're not scapegoats for when things go wrong, and they're not responsible for providing reports on community feedback. We already have ways of getting player feedback, so tasking a council with that is pointless.
LesbianVi wrote: »
That is 3 AM for meh, if you got some strippers and nakid Popori, I might get up and watch. :p

PS: good to have you back cats

That's a stream for another day ;D
UuJiPaX.jpg

I'm back! The time of floatey astronaut cats is over (for now), and the real space cat has returned.

We had two excellent love-themed contests over the last couple weeks. The first one was a Love Story contest, and the second was a Wedding Screenshot contest. I'll show off the winners of both contests on the air today!

Come hang out from 3 to 4 p.m. PDT: https://www.twitch.tv/enmasseentertainment
Yamazuki wrote: »
Something generally not understood is the purpose of the Player Council isn't to really to just forward feedback. Either member that volunteer to do so could help with organizing community events and the like and have requests for rewards brought to Spacecats and a proper way rather than having a bunch of people spam him and get no attention. Other things that are done are other forms of organization such as bug reports (which unfortunately I fell behind on due to being very sick), reporting issues that are prevents players from playing that can't be detected, such as Dreamstorm needing to be disabled, and a few other things.

Although the focus being mostly on feedback and needing to "fix" things is due to failure on multiple fronts. It was never really explained as a focus point, and neither of us really openly showed us doing much of anything beyond event and game feedback. The other issue is we don't really have roles and are 'general purpose' with only our experiences and who we associate with being our specifics. Generally, misunderstandings all around.

Hopefully with additional members it can improve, as there's not many of us due to most of the firs group being largely inactive since the beginning.

I think that misunderstanding has continued well into the application process (even after my description in the sign-up thread). Gathering player feedback and sending it to us is fine, and we do appreciate getting a heads up on a lot of stuff from council members, but we already have these forums, chat channels, and a half dozen other places to get feedback.

A lot of responses to the "Why are you interested in joining the council?" question (which to me was one of the most important questions) boiled down to "I'm an experienced player and I have the best ideas for how to improve TERA." Which, aside from not really telling us much about yourself, is also the wrong way to approach the idea of the council. If you have great ideas for TERA and all your fellow guildies or whatever agree with you, but you haven't posted it in the forum or presented it to EME in any way, why would becoming a Player Council member suddenly change things? Just tell us your ideas already!

Everybody who plays TERA has ideas on how to improve it. Player Council members are just volunteers. They aren't pair for, responsible for, or have any way of implementing actual game client or server changes, bug fixes, new features, or anything like that. Even we at En Masse ultimately need Bluehole to make those kinds of changes. That's why Player Council is more about promoting community excellence / cool player activity, and less about addressing game issues.
StarSprite wrote: »
Counterpoint is already on the player council. He just doesn't use the icon.

He's the rebel of the group.
UsagiFF wrote: »
Right now Q times for 7 man raids takes several minutes, Will 10 man raids take longer?

only you need 10 more friend, <3

(Finds 10 friends to run the raid then realizes he's the 11th person and is left behind.)
Yes. Sorry my vacation (and preparation for it) kinda got in the way. It felt wrong to announce the new members right before flying out of the country.

I'll be sending out e-mails to selected people this week to confirm that they're still interested and willing, then next week we'll all learn who the newly added Player Council members are.
xiophie wrote: »
When do we find out the winners? ^-^

Tomorrow! I'll show them off on the Twitch stream. :)
Timescape and Demokron Factory (Hard) are going away on July 11. BRHM and AIHM will replace them on the 4-star dungeon list.
i'm glad we got a release date , but my other questions are still unanswered and the patch is really soon :<

I think the only question the update page doesn't answer is about the lag? Unfortunately that's an ongoing problem Denommenator addressed here.
The dungeons are ilevel 423. Loot-wise they're on par with the current 4-star dungeons.
It's true there's no maintenance this week. It's an odd one due to the 4th of July holiday.
now that you are back @spacecats, hopefully we will gets posts again for the Friday streams with the link in it and the brief description. we didn't have it while you were out...no posts or anything.

Of course! I've got fun stuff planned this Friday. Please remember to stay on topic, though. We can talk about the stream later ;D
I don't think the scroll does much good where brand new players are concerned. Say you're just starting out in TERA and you know someone that has a 65. Using a scroll to catch up with them means you won't have any experience with the game before jumping into high end dungeons. You'd be setting yourself up for a miserable time (not to mention the people you pair with in instance matching). I realize the level 1 to 60 experience isn't the same as it used to be in TERA but it still serves a purpose.

Economy-wise, if the scroll is in demand and you're willing to pay gold to get one from the broker, I'm not sure why you'd consider it overpriced unless you just don't want to spend what it's worth to other people.
kknaex wrote: »
LesbianVi wrote: »
Spacecats wrote: »
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.

Hey @Spacecats welcome back :waving:

If I remembered correctly, spacecat gave himself a +15 belt before xD.

Hah, yeah you remember that correctly ;D

I give myself stuff all the time, but only on my GM account I use for streams and special events. My personal account has to earn stuff the proper way.
LesbianVi wrote: »
Spacecats wrote: »
Where did he say that? He hasn't made a TERA video on 11 months so I'm having a hard time finding it.

Anyway, it's a pretty rare case where we give out gear to anyone. Like for instance if a new high-end dungeon comes out and we'd like gaming press to review it or we're running some kind of marketing campaign. In most cases it's on a private press server that's wiped shortly after.

Hey @Spacecats welcome back :waving:

Thank you! Good to be back :D
123456789101112131415161718192021>>>
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.