TERA Online dev tracker
Toggle all posts
1. Avoid being overly dramatic and non-constructive content.
2. Avoid generalizing the entire community or groups of people. The same goes for insulting others.
3. If someone is being harassed, make sure to reach our to the staff members by reporting so that we can take the appropriate moderation action. (Just being downvoted is not a harassment.)
4. If you have questions on moderation, PM the staff directly.
5. "Inb4lock" stuff is against the forum rules.
6. Creating/using an alternate forum account is against the forum rules.
If you see suspicious behavior in game, please report the player with as much information as possible (screenshots, videos, character/server name, match time, etc.). Thank you.
We don't have an ETA for the brawler class yet, but we will be sure to share more information as they become available.
This is a known bug that we're going to fix in mid-September (hopefully next week or so). Sorry about that.
Denommenator wanted to give it a go since he'll be more active on the forums! :D

I really like his style of writing. :)
We're testing a fix. Please see Denommenator's answer here.

(There is no need to create a new thread when there is already an active discussion on the same topic.)
We're testing a fix. Please see Denommenator's answer here. :(
Denommenator on 09/11/2015, 01:50 PM
Unfortunately, a bug is preventing us from adding the new items to the dressing room. It should hopefully be fixed soon (sometime next week).

:)
This was a bug that we fixed 1-2 days ago. Sorry about that. xD

(No current plans for a new forums, I'm afraid.)
We're looking into it.


(I'd love to see everyone avoiding minimal or no content posts like requested in the forum rules... :( )
We don't have an ETA yet, but I'm sure there will be many announcements along the way since a new class is always exciting. :)
Thank you, Ark!

It really warms my heart when someone goes out of their way to show kindness towards other members of the community, including the staff here at En Masse. (They're people too! :D)

You gave me an idea. I'm going to start calling the new Mrs. Treeshark "Flowershark". <3
Thank you all for the kind words. I'm at this weird stage where I am happy and sad at the same time for the same reason, but I'll still be around in TERA and on Twitter.

DeliciousMami on 09/10/2015, 03:37 PM - view
BILBO NO! I mean MINEA NO!



You've killed me. :{

However, it was a fine adventure we had. :{

You can be Thorin and Harmonia can be the handkerchief I forget. :D
The reason behind my decision is explained in the post, guys. Let's not spread a false rumor.

It was so hard to decide to leave, I literally waited till the very last day. I'm flying out on the next day, 9/15. >_<
This was a bug that we fixed, sorry about that. xD
This should be resolved now. :)
Dear Community,

Today I want to share with you the most difficult decision I have ever made – to take an opportunity to travel abroad and leave En Masse as of September 14.

I made this personal choice to spend more time with my family who have been traveling abroad for work, and to pursue the dream of international travel. While I am wildly excited about getting a once-in-a-lifetime opportunity like this to visit Europe, the decision had to be made almost immediately to accommodate the travel schedule. And it simply wouldn’t be fair for me to suddenly take such long and frequent breaks away from the game, En Masse teams, and most of all, the TERA community.

I joined En Masse in February 2010 in the role of a Production Assistant/Translator to help the communication between Bluehole and En Masse, and it was during the closed beta tests in early 2012 that I became the Community Manager. Seeing everyone rushing in when the servers opened and watching the Primes get their titles are some of the things I remember, but what I felt during those days can be best described as a whirlwind of happiness despite the long hours in the office. The last five and half years I’ve spent at En Masse with you definitely have been the most exhilarating and rewarding time of my life, not to mention that I got to follow my passion for games and working in the game industry.

TERA is a living and breathing game that is always changing, and we have a lot of exciting stuff coming. As mentioned in the latest Producer’s Letter, we will see the instance dungeon and gold drop improvements soon, which are based on our community’s feedback. We also have new content to look forward to, including the changes in the beginning island and the new class, Brawler! I will be enjoying these as a player, and I hope to run into you on CH or HW sometime when I'm back home. :)

I myself am in a bit of shock at how fast the days are passing by, but I am happy that the TERA community will be in the hands of those who are committed to TERA. The En Masse team will step up to make sure that we communicate directly with you. In addition to continuing the Stuff of the Week, you will see more of Denommenator, Treeshark(after his honeymoon, of course), Harmonia and other staff on the forums, and we are looking for a Community Team Lead for our community.

I will treasure the fun we had, but my fondest memories will always be of you all - the TeamSpeak piano concert in Bastion, TERA rap battle in a guild voice chat, telling scary stories outside of the Eldritch Academy during Halloween, meeting you in person at PAX East & Prime, and talking to you about random stuff in game or on the forums. TERA may be just a game, but I love that I was able to connect with you as a person through TERA, even just for that moment.

Thank you all for being a part of TERA, and a part of my life.


Always,
Catherine “Minea” Park

P.S.: For those who wish to keep in touch, here is my Twitter.

It's working fine for me but we're looking into it nonetheless. Thank you. :)
We'll have the animated head accessories tomorrow.
Added that too. Thank you for being very helpful. <3
I am not aware of a production point cost change or a plan in the future. (I also remember us having issues with server stability with event item gathering bots that we had to fix during a previous event.) Not yielding more materials is due to them being the event gatherables - at least this is how I understand it. (I don't think the patch notes were specifically addressing event gatherables.) :(:(:(

We have already forwarded our community's feedback on Dreamstorm and heard back that Bluehole will take them for future consideration. Gridiron feedback was also forwarded.
TL;DR of the thread from the way I see it:

1. It's nice to make an effort to improve one's gameplay in an MMO where people count on you.
2. It's nice to make an effort to guide others who are new to the game in a friendly and welcoming manner.

I know things aren't as clean cut as above, but let's stick to these and we won't have regrets.

Love you all. <3
We're on it, thank you! :)
Could you try the suggestions listed in our FAQ on this topic?
Logged as a bug.

Thank you for letting us know, msoltyspl. ^^
The TERA servers and stores are back! I see folks logged in. :)

Yuul on 09/10/2015, 09:27 AM - view
Now we're talking. Wasps are much worse than regular ol' bees.
Although I am not too afraid of wasps either. I was stung only once and it didn't even do anything much. It hurt a little for half an hour and then it was gone. No swollen bits on my skin or anything.

I think we found your super power.
Bees in your room sound terrifying.. How are you holding up?? All bugs should stay outside and away. xD
Samariukas on 09/10/2015, 09:05 AM - view
Server and Store Maintenance...
Is this the reason, why my EMP is 0 right now?(Because I know I had 290 left)

Yes, right now it shows that I have 0 and I have mannnnny EMP's (that I can't spend since it's a GM account). :P

Lamb bulgogis! You are making me want to cook bulgogi in real life!
Edited by: Minea 1 minute ago
(I'm going to move this to Art & Media since even a story seems to be a better fit for the subforums than a General Discussions area.

The idea sounds really fun, good luck! :D

(Also a general reminder that using real money is not permitted for fan created materials. But I'm sure you knew from other posts. :) )
As much as I want to get them for my male castanic, not this week, I'm afraid! xD
I haven't gotten to do maintenance hangout threads lately but since we do have a bit of extra time today, so we can just chat a bit here. :)

I've been craving scones lately. Not the sweet kind, but a plain one. A scone with coffee or tea sounds really good for breakfast.

We're extending the maintenance by 30 minutes and will keep everyone updated in this thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/91015-Server-and-Store-Maintenanced-Extended
Good morning!

We are going to extend the server and web store maintenance by 30 minutes, with the maintenance scheduled to end at 9:30 a.m. PDT.

We will continue to use this forum thread to update everyone.

(It's about 8:40 a.m. PDT now, so the maintenance will continue for another 50 minutes or so.)
Some of the hastags from KTERA include: #campus #orautumnbaseball #dyeable #tartanpattern #rockchic #chicgirl #rockspirit
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, Rootstock/Pond Faire/Bamarama will start and the 5-person queue for Corsair's Stronghold will be back.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 10.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Hello,

We will be performing an all server maintenance starting at 7 a.m. PDT tomorrow morning. After the maintenance, Rootstock/Pond Faire/Bamarama will start and the 5-person queue for Corsair's Stronghold will be back.

All servers will be under maintenance starting at 7 a.m. PDT on Thursday, September 10.

• Ascension Valley - PvE
• Celestial Hills - RP PvE
• Highwatch - PvE
• Lake of Tears - PvP
• Mount Tyrannas - PvP
• Tempest Reach - PvE
• Valley of Titans - PvP

The estimated downtime is 2 hours. Thank you for your patience.

(Not sure what time it is in PDT right now? It's listed on the top right corner of our server status page.)
Kiracubed on 09/09/2015, 02:26 PM - view
is it possible to then have that character merged into their main account?

This is not possible. :(

For in-game events, we have Rootstock/Pond Faire/Bamarama starting tomorrow and we'll have Halloween stuff after that.

(I wanted the new class name to be "puncher". :P)
The 5-person queue for Corsair's Stronghold will be back with tomorrow's maintenance. While this queue isn't perfect, the desire to play with friends/guildies is something that we understand and want to encourage.
More information on these topics can be found in the latest Producer Letter.
Cute video!

This reminds me of my favorite slayer popo video! :D
This type of behavior is not tolerated in TERA. If you see offensive/inappropriate chat, please report it so that we can review the content and take action. Thank you.
It was our bad this morning, we'll do better about getting the in-game maintenance messages out, sorry. :(
Hello folks,

Please see this week's topics:

Game Improvements - Gold Drops and Max Level Dungeon Loot

Q: Are there updates on increasing the rewards in max level instance dungeons and the gold drops in game?

We are well aware of the community feedback on these issues and are making progress with the game’s developers on improving the situation around both these issues. In short, yes you can expect improvements in both regards. We hope to have an update for you sooner rather than later.

TERA Loading Issues or Seeing Consistent Game Freeze

Q: Some players are still experiencing the game freeze/performance issues. Is there a progress or a suggestion on improving this issue?

Unfortunately, this is a difficult issue to resolve as it appears to stem from conflicts with Microsoft Security Essentials and Windows Defender. En Masse Entertainment is working closely with the Bluehole to resolve this issue and both teams consider it of the highest priority. Some progress has been made in investigating the issue but no solution has yet been found. We will provide continued updates on this issue as we have them.

In the meantime, please consult our news post on the issue for potential solutions. If the troubleshooting steps detailed in that news post do not work for you, it would be extremely helpful to us if you posted some details surrounding the issues you’re experiencing and your current PC setup (operating system, antivirus program, etc.)

Dreamstorm Experience

Q: Are there plans to improve the Dreamstorm experience for the healing classes?

At this time, there are no plans to changes planned for the Dreamstorm system, though we’ve passed our community's feedback to the developer for future consideration.

Rootstock, Pond Faire and Bamarama

Q: When will we be seeing Rootstock/Pond Faire/Bamarama back in game?

We have these events planned on the calendar and you can look forward to them starting soon. Stay tuned! :)

BuddyUp Program Reward: Midnight Party Dress

Q: The Moonlight party dress box from the BuddyUp Program rewards currently gives an incorrect item.

This is a bug that will be fixed in mid-September. The fix will be automatic and there is no action required on your part.

Agnitor Reputation NPC

Q: The Agnitor reputation NPC was removed with the Storm Season patch. Will it come back?

This NPC was removed without our knowledge in the Storm Season patch. We are currently exploring the possibility of having it added it back.

----------------

Previous weeks:

8/28/15
8/21/15
8/14/15
8/7/15
7/31/15
Edited by: Minea 1 minute ago - Reason: typo :(
This seems to be a bug, thank you for letting us know. :)
OP, I understand that you wanted to vent about the negative experience and I'm sorry that you ran into rude players. While I really want our community to be good to each other and remember that we are all a part of the TERA community, there will always be good players and bad players.
Lyanni on 09/03/2015, 05:18 AM - view
"Gather for buffs!" only.
I dont use it as a personal greeting, i use it so the people dont rush when I want to rebuff. :D

This is a brilliant idea!

Also will change my mystics to "Pick up the motes to live. LIVE!" :D
Sorry about the confusion, we'll correct the Welcome Window's information to remove the Icetouch weapon skins.

For the current selection of discounts for Elite Status members, please see this page.
Good morning,

I'd like to keep this off of the Official TERA Forums as Reddit is not En Masse's official channel of communication (we're still around, but we do not own or moderate the subReddit in any way.).

Also, please avoid callouts on the forums as always. Thanks.
Cat! You take that back! I love my characters! :(

Blue, it seems like my sentence is taken out of context. If you look at the whole sentence, it provided a foundation for my comment - "I personally prefer male castanics (*swoon*) and female amani". Meaning, while I personally like those two race/gender combination the best, I still enjoyed seeing the loading screen and the Vine video I linked (that didn't include my favorites). :)
This was confirmed as a bug. >_< We need to get Bluehole's help with this, so the fix will be coming in the next few weeks. (This will be fixed automatically, so there is no action required on your part.) We're sorry about the inconvenience.
I'm afraid Happy Cloud is no longer a supported method of downloading TERA. :(

Could you try downloading from the official website? If you still experience technical issues, please contact our Support Team for personalized technical help.
It's a loading screen with an informative message about the new greeting feature in game. :)



Now, I personally prefer male castanics (*swoon*) and female amani, but it's fun to celebrate other races in TERA too. Like this.
What is this? -_-

It's nice to try to promote GvG/PvP, but let's not do callouts or try to make things personal on the forums. After all, there are the forum rules to follow.

Also if you encounter a suspicious forum account or an offensive forum behavior, please report it so that I can take a look and take the appropriate action.
D:

We're looking into this, I'll reply back with more information, hopefully sometime tomorrow.
Everyone's has been delivered. Please check the Item Claim in game. :)
It was wonderful meeting you all in person. Hope everyone traveled back home safely. :)



And more pictures here!
Every situation could potentially be different, but at least generally speaking what you describe is fine.

(Sorry, currently at 189 new PM's. :( )
They need to be sent as they were not a part of the maintenance procedure, it will take a bit of time.

I will stop by again in this thread when everyone's is delivered, no worries!
(Hi. Please refrain from creating duplicate threads. I have removed all other threads with the same content since this is considered spamming. Let's stick to just one thread. Thanks.)
1. Please avoid discussing file edits on the Official TERA Forums as this is not allowed.
2. If you have questions on moderation, PM me directly please.
Kiracubed on 08/29/2015, 10:15 AM - view
Can I be on "Server A" and that BuddyUp referred friend be on "Server B"?

Both the recruiter and the recruited need to be on the same server. :)
I don't have a update on the max level instance dungeon rewards, but we haven't forgotten. Will update when we more information becomes available.
Hello everyone,

Here are this week's topics:

TERA Loading Issues or Seeing Consistent Game Freeze

This is an ongoing issue that we are working to improve with our developer. This is an issue that is impacting TERA in all regions and is of the highest priority. For the latest update, please see our pinned thread here.

Storm Season

Dreamstorm Availability

We are monitoring server performance during Dreamstorm and will make adjustments to the current schedule according to our data and player demand.

Dreamstorm for Healing Classes

We have proposed some improvements to the system based on player feedback and we will be sure up update everyone with the update.

Missing BuddyUp Program Rewards for Level 65

The Moonlight Party Dress that you receive by choosing this option once reaching level 65 with the BuddyUp Program is currently bugged and does not give the item. This but will be fixed following maintenance on September 1. Those players that have received the boxes thus far will receive a replacement, to be directly delivered to Item Claim. There is no action required on your part.

Rootstock/Pondfaire/Bamarama

Q: Will we get Rootstock/Pondfaire/Bamarama back now that the summer festivals are over?

We're hoping to bring this event back for the Fall season. Stay tuned for more details on this.

Summer Festival and Agnitor Reputation NPC's

We're looking into re-instating these NPC's so that our players can use the tokens/credits they've acquired/saved. We hope to hear back some details soon.

Text Size Change for the Greetings

This is a confirmed bug that will be fixed in an upcoming patch.

----------------

Previous weeks:

8/21/15
8/14/15
8/7/15
7/31/15
7/24/15
Edited by: Minea 2 minutes ago
Thomastic on 08/28/2015, 12:11 PM - view
I'm quite sad you notified us this late; I never had a chance to prepare flight whatsoever from Sweden in two days. Bummer.

Hey, sorry that this was announced so late. Because this is a very casual happy hour event at a bar, we think it'd be most suited for folks who are already in town for PAX Prime or who live in the area. Hopefully we'll get to have you in town next year. :)
CupOf on 08/28/2015, 11:22 AM - view
Just to make sure, I don't need to have a ticket already or pay an entrance fee? I just want to be prepared. I wouldn't want to make the trip for the traffic and scenery.

No badge, ticket, or entrance fee required. :)

You do need to be at least 21 years old or older with valid identification (driver's license, etc.) though.

We will provide a free drink ticket that you can exchange with a drink of your choice, up to $10 value (you can pay for the cost difference if you'd prefer a fancier drink) and some snacks/food will be provided as well (but not individually ordered).
This is really well written, thank you for sharing. I've seen a lot of great feedback on this topic and I personally liked Squishy's (it was in another thread with a lot of pages) and your comparison points quite a bit. We've been aggregating and forwarding our community feedback, and would like to improve the Dreamstorm experience as well.


It also brought back a lot of memories for me, thank you. :) (My palms get sweaty just remembering the times I summoned my group a bit too late.... I felt so bad. And having a raid leader who gave clear POI instructions was so wonderful. *swoon* And a shoutout to all who did the 2 a.m. Nexus on weekends on CH.)
Less than 6 hours away from now! :D


We are still working for improvements on this, we have experienced it within our office too. It also seems to happen on some days and less so on other days on the same computer.. We've been forwarding all of the information we can get and are working with Bluehole. I know it sucks and we absolutely agree, we'll continue using this thread to update everyone.
(Folks, either contribute with a constructive post in a guild recruitment thread or move on to the next topic please. Also a reminder that bumping a thread is against the forum rules. Thanks.)
@Gunning, Congratulations!! We'll drink to that on Friday, even if you can't make it.

@Zok, Free drink/food at a relaxing bar > cake is all I can say! ;_;
Will be fixed on Tuesday.
This is confirmed as a bug and will be fixed on Tuesday.

For those who have already used this, no worries! You will automatically receive a new item on Tuesday, there is no action required on your part. <3
DocWinter on 08/27/2015, 10:04 AM - view
The "solution" to this problem as given by NeroJoe and Hseju above is really unacceptable. This issue was first reported on the 23rd, and EME has yet to address it. Today my elite subscription "expired" when they apparently decided that it was too much trouble do the autobilling. I have been in Tera since launch, and have been an elite subscriber since it was available. My billing is to Paypal, and my Paypal account shows no attempt to collect for the autobilling. I am tired of getting answers from EME that go like, "Ok, we MIGHT have made a mistake, so here is what YOU (meaning me) have to do to recover from our f***up". That is not customer service, that is customer abuse.

Hello, I just confirmed with our Support Team that you are able to sign up for the Elite Status again without our team's assistance. And if you had the discounted Elite Status, you will be able to continue on at the discounted rate without our assistance, too (despite what the amount display says). Sorry for the inconvenience. :(
Hmm? I just tried refreshing it 30-40 times and it seems to work fine for me.

Are you still unable to see the store?
This is blasphemy, we serve the one true god, the almighty Skywhale!

Minea isn't a new tier of inner armor. ^_^

New looks but no new tier.

cannotlogintogame on 08/26/2015, 03:24 PM
The main issue with stuff of the week is that if you have questions to ask about information posted from stuff of the week it's not responded to. Also we have no way to voice our opinions, and further more live help is being cut back on. While you do an excellent job of responding to tickets timely and GM's are very friendly and helpful it sad to have to wait days for help. It would be great to see you along with other staff members to get the answers in a round table like session. I understand that Minea you are the voice of the company online, but it would be nice to see some other people that show they care about this game and us.

I think we have to clarify some things first. The GM's are our Support Team and their primary responsibility is to answer the Support tickets and Live Chat. But most of the people you see around the forums are not, in fact, the GM's/Support Team. Harmonia and I are the Community Team (Harmonia generally handles the socials while you will see me frequently on the forums), and Treeshark is the TERA producer. We are different teams with different tasks. :) (Please see my post from earlier today here for more details.)

I really love the idea of having a round table session and we have introduced other En Masse staff members before, so we are always considering something like that. We love getting to know you as an individual person and we'd love for you to get to know us too. (Past examples: Community Team interview, Hot Pepper Fire Sale, Storm Season preview with Treeshark, etc.) Especially with Extra Life coming this fall, this is something that I'd like to look into more. (Oh and incidentally, if you're in Seattle this weekend, come and hang out with us on Friday! Free drink + food! :P)

However, we are also a small startup company with ~50 people across all departments including HR and Operations, and we will have to be pulling those away from their actual jobs in order to do this. So I want to be careful and not have their work or team impacted by it much. So right now, we are unable to commit to something like this without knowing if we will be able to support it and this is the reason why I believe focusing on the forums and Twitch may be a better option for us.
Folks, if you are experiencing this issue and could share a recorded video of how it freezes from when you start the game, we'd really appreciate it. We'll forward them as well.
I don't have an answer for the accessories but there will be new inner armors tomorrow.
We're tracking this question and I'll be sure to reply back when I have an answer.
Will you be in Seattle during PAX Prime? Join us for the Happy Hour!

On Friday, August 28, we'll be sharing some food and drinks from 3:00 - 5:00 p.m. at the Diller room, located several blocks from the Washington State Convention Center. There will be a limited number of drink tickets and snacks will be provided throughout the event. We'll also be giving away some TERA swag as well as raffling off loot from Tesoro, so be sure to drop by and say hello!

(PAX badges are not necessary for this event, but all attendees must be 21+ with valid ID.)

RSVP here!
Personally I want to make sure we continue focusing on the Stuff of the Week and possibly streaming a bit more again. I think those two channels of communication reach the goal in a more digestible (forum post since it can be stay pinned with links going back to previous ones) and timely (stream because we are able to see chat in nearly real time) way.
Rannug on 08/26/2015, 09:13 AM - view
I took a video of my BAM slideshow and will post it later when back home.

We are currently investigating this issue with Bluehole, so this video would be really helpful. Thank you and will look for it later today.
Good morning! *shares coffee*

Let me clarify a few things.

First, the Support Team (aka the GM's) are the ones who help with technical issues, billing/account issues, in-game issues through the Support Tickets and Live Chat. The forum moderation is mostly handled by the Community Team. (Separating and clarifying this since using the word 'support' can be confusing.)

Second, following the forum rules is a requirement to use this private forums. All posts need to be constructive - some of the content that need to be avoided are personal attacks, callouts, inflammatory comments, overly dramatic comments, racist/sexist language, etc. We do have a clear subforum for you to familiarize yourself with them.

Third, we welcome negative feedback along with the positive. However, if the post content do not follow the rules, they will be moderated. There is an undeniable difference between the following examples: a) I don't like the current game's feature x because y, and it would make the gameplay better because of z reasons. b) Feature x killed the game and devs are morons who need to uninstall the game.
As you can see, example b has nothing constructive or helpful to improve the game OR the community. Just browsing a few pages in General Discussions, there are a lot of posts that are negative feedback on game features, but as long as they are constructive, they are still here. (Did you also know that some posts are merely 'hidden' and everyone can see the content if you clicked on the "+"? Sometimes this is done so that our community can view the public warning and see why the post is not okay.)

As for the staff communication, we do the best we can but there is always room for improvement. :) Always feel free to give us suggestions on what you'd like to see and how you'd like us to communicate better through posts, PM's, emails to community@enmasse.com, etc. One way that we talk with our community is through the weekly mini newsletter where we discuss the week's most popular/hottest topics. The current one is always pinned on top of the General Discussions with links to several previous weeks. (There is also a third party tracking site with a history of staff posts that may make things easier to follow.)

Lastly, if you have questions or comments on moderation, PM me directly, as discussing moderation is against the forum rules. :(
From the pinned thread:

Pet: Nugget

Q: The timing and desirability of the new pet Nugget was not good due to the low gold drops.

Player feedback surrounding the lack of gold drops has been well-received and it’s an issue we plan to pursue and hopefully address with the game developers. Returning Felicity to the Elite Box is certainly a possibility, and one we are willing to consider.
As Arnold said above, please contact our Support Team and they will help. :)
Folks, just letting you know, if the Elite Status was accidentally discontinued due to a technical issue we will be more than happy to continue applying the Elite Status at the discounted rate. Our Support Team will respond as soon as they can, but we are currently a few days behind due to the influx of ticket volume. Hang in there please!
Thank you, we're continuing to look into what could be causing this further. :/

Excluding the TERA folder from Windows Defender/Microsoft Security Essentials seems to be what other players are having the most success with for now, but it was also noted that they turn themselves on periodically.
You're always welcome to share negative feedback, but keep in mind that you must follow the forum rules and avoid overly dramatic/inflammatory content. If your comments do not contribute to the topic and discussion in a constructive way, then keep them away please. (For example, mentioning a former employee.)

For the gold spammers, just because you don't see an action taken immediately doesn't mean it's not being done. I know for a fact that an action was taken just an hour ago because I watched it get banned. As always, please continue reporting them and we will review them to take action.

As for the regions that can access the North American version of TERA, we currently have no plans to change the setting.

Also, any type of events or changes we make, we need the developer's support and help. As the publisher of TERA, we forward our community's feedback and request/make a lot of suggestions. However, at the end of the day, TERA is a global game that spans multiple regions and we are not the developer.
(Continuing from this thread)

During this morning's maintenance we implemented a potential fix for the game freezing issue. (For more details, please see the news post here.)

We are opening this thread up to gather feedback to see if there are improvements. Please let us know by replying in this thread if you see or don't see any improvements.
(I'm actually going to move this out of the Off-Topic since this is about TERA. :))
Could you try this? (copying from the pinned thread):

Unable to View the Support/Billing Page

We've been seeing some of our community members reporting that they cannot load the Support and billing pages of our website. We have been investigating this issue working closely with multiple players, and our current conclusion is that the issue lies within the ISP or the modem/router. The only successful workarounds that we've seen are connecting from a different location (such as school instead of home, etc.) or accessing the specific pages with cellular data on a mobile device after turning off the wi-fi.
Unless there is a specific announcement, it's always the same: 7-9 a.m. PDT as announced in the Server Status forums. :)
Here is our updated details on what's been going on and the announcement for the potential fix for this issue during the maintenance early tomorrow morning.
That is really weird. We'll look into this, thank you for letting us know.
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.