TERA Online dev tracker
Harmonia (Ex-Community Team)
Thanks for the well wishes, everyone! I have been digging through some of my favorite TERA-related things from social media, and memories from past streams and events over the last few days, and just added a lovely sketch to my original post (see below)

PS: I am not a dalek (proof below, as drawn by @riuschaes)

Great catch, we have the correct image in here now!


The Power Hour continues in the month of March! Each day from 9 a.m. to 12 p.m. Pacific, and again from 3 p.m. to 9 p.m. Pacific, you can earn double credits in four of TERA’s most challenging battlegrounds:

- Monday: Gridiron
- Tuesday: Fraywind Canyon
- Wednesday: Corsairs’ Stronghold
- Thursday: Champions’ Skyring
- Friday: Gridiron
- Saturday: Fraywind Canyon
- Sunday: Corsairs’ Stronghold



Note that the March schedule remains the same even after Daylight Savings Time ends on Saturday, March 13.
Edited by: Harmonia less than a minute ago
All the feels!!

Being a community manager *is* a very hard job, but it's also an amazing and rewarding one! Quite simply after 5 years it's time for me to try something new. So new, in fact, that I am trying Texas! :)

@GearsSick carrying Tonka is no joke, you certainly earned that piggy :D
Greetings TERA community!

I have some exciting/happy/sad news to share with you all today: I have accepted another job and will be leaving the TERA community team this week. I’ll be heading down to the great state of Texas to work on a game I am very excited about, Orcs Must Die! Unchained. My last day will be Friday, and I will be joining Spacecats on the TERA stream for an awesome Popori dance party!

It has been an incredible 5 years here at En Masse, and I have some memories that I wanted to share with you all:

When I first started at En Masse back in 2011, I was a game tester playing TERA before it had even released in South Korea. I was hooked on the combat immediately and had a fantastic time playing as the game tester priest (yes, everything was my fault!). I’ll never forget the first BAM we fought, where our (ok, my) shouts (aka: expletives) brought people out of their meeting rooms to observe us getting stomped by an Oblivion Woods Basilisk. Coming in to work every day was a joy from day one.

Before TERA launched in North America, I accepted a role in customer support so I could stay at En Masse and continue to support TERA with the awesome folks who work here. This was a job I had never done, nor would’ve ever thought to do, but it was an incredible opportunity to learn about supporting and sustaining an online game. Most importantly I got to meet and help TERA players with their questions and issues one by one. At one point I realized I had sent something like 17,000 individual support ticket responses to players as a GM. Holy cow!

Most of you know me as a member of the community team, though. I’ve been running the social media and news posts for TERA for some time now, in addition to being active on the forums and occasionally coming on the live streams. Much of what I do is behind the scenes or through official social media accounts, and it has been a real pleasure supporting the TERA community for the last few years in this capacity.

I am going to miss the TERA community very much but I am looking forward to my personal adventure, and can’t wait to see what TERA and the TERA community team have in store for us for the rest of this year!

For those who are so inclined, you can follow me on Twitter, and I hope I will see some of you at PAX and other gatherings in the years to come!

<3 Harmonia

PS: I am not a dalek
Yesterday we announced that TERA's next update, Dawnfall, will arrive next week, so lets dive into the details!

Dawnfall is coming March 1!
Get the details on the Dawnfall patch, which is coming early next week!

If you missed today's update preview livestream, don't worry! You can watch the VOD here. Spacecats was joined by En Masse writer Scott James Magner and they talked TERA lore, Island of Dawn, and much, much more.

Patch notes will be available on Monday!

Kyra's Valentine's Potion Shack
Love is still in the air in TERA, but Kyra is closing up her Valentine's-themed potion shack at the end of the month during the March 1 maintenance. Redeem your catalysts now for a chance at her newest added items: Desolarus treasure chests!

This Weekend in TERA
-- Festival Costumes 50% off
-- Strongbox Jackpot
-- Battleground Power Hours

Follow us on Twitter!
Do you follow @TERAonline on Twitter? You should! If you did you might have already seen this beautiful artwork by @kunknee.



Sign up to beta test En Masse's newest PC name, Battleplans!
Earlier this week we teased our newest game on social media, and we're currently accepting applications for the PC beta test. The closed beta test will begin next week so don't delay!

Battleplans is a new strategy game that focuses on battle tactics instead of button clicks. Check out the video below, and sign up now!

Edited by: Harmonia 3 minutes ago


Ahead of the release of new Winter Festival dresses and accessories for 2016, we're discounting last year's Spring Festival dresses and accessories in the TERA store.

From Friday, February 26 at 10 a.m. PST until 10 a.m. PST on Monday, February 29, you can buy the following spring apparel at 50 percent off:

- Floral Dress Box
- Dragonsilk Dress Box
- Skyblossom Dress Box
- Watered Silk Loot Box
- Watered Silk Loot Box (×3)
- Watered Silk Loot Box (×10)
- Perennial Dress Loot Box
- Perennial Dress Loot Box (×3)
- Perennial Dress Loot Box (×10)
- Plum Blossom Loot Box
- Plum Blossom Loot Box (×3)
- Plum Blossom Loot Box (×10)
- Festival Accessory Box

Remember, the sale ends Monday morning, so don’t wait too long to take advantages of this deal!
Edited by: Harmonia 2 minutes ago


Kyra’s Pop-Up Potion Shack is closing for business Tuesday, March 1 during scheduled maintenance, but she’s still got a lot left in her cauldron for TERA players to enjoy. In fact, she’s stirring things up a bit by adding two new rewards to the prize pool : ×5 and ×10 Desolarus treasure chest jackpots!

So gather up your catalysts and pay everyone’s favorite mad alchemist a visit while you still can!

Still have questions? Be sure to check out the Kyra’s Pop-Up Potion Shack FAQ or review the prize list and catalyst acquisition methods.
I thought we'd have patch notes for today's maintenance and I was incorrect which is why I made sure to note it in this maintenance post, sorry if there was any confusion! There were no changes to the game, no new files to download, therefore no new patch notes (same as with Tuesday's maintenance).
Sorry guys, updating the post now, they *are* smart dyads.


Starting Thursday, February 25 (after maintenance) and continuing until maintenance on Tuesday, March 1, every locked strongbox you open gives you a chance to find one of two very special jackpots. Be on the lookout for jackpots of 1,000 tier 8 feedstock or 5 dyad niveot structures, and mini-jackpots of 200 tier 8 feedstock or 1 dyad niveot structure from the following strongboxes:

- Locked Strongbox
- Locked Pocket Pet Strongbox
- Locked Krysteel Strongbox
- Locked Linsteel Strongbox
- Locked Norsteel Strongbox
- Locked Shadsteel Strongbox
- Locked Extensive Strongbox
- Locked Spellbound Strongbox

Running low on strongbox keys? Drop by the TERA Store in game or online to stock up and save on stacks of 10, 20, and 50 keys!
Edited by: Harmonia 2 minutes ago
All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!

There will be no patch notes for this maintenance, but after the maintenance has ended a strongbox jackpot event will begin. Details will follow on the jackpot event later this afternoon!
This maintenance was just for the crusade season extension. There will be maintenance on Thursday morning (tentatively 7:00 - 9:00 a.m. PST) that will have patch notes.
Next week's regular server maintenance will occur on Monday February 22 (instead of Tuesday February 23) at the regularly scheduled time (7:00-9:00 a.m. PST). This is to extend the current Crusade Season by one additional week. Patch notes will be available following maintenance on Monday.


All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!
Edited by: Harmonia 2 minutes ago
Hello all, and welcome to another Week in Review! It's been a very busy week so lets just dive into the top news and forum topics. There are no updates this week on upcoming community content such as our new forums, buuuut a little bird told me that next week's livestream is going to offer a sneak peek at some of the next update's content!

New Feature: The Event Calendar!
On Wednesday we announced and launched the in-game event calendar, which provides daily rewards for logging in. This calendar also features a notification section that will alert you of current promotions, events, sales, or other pieces of important TERA-related information.

We're very excited to see this feature launch, and also welcome feedback on it in the thread comments below.

Full details.

New Shop Item: Spectral Steeds!
This week we also introduced two new mounts to the TERA store: Shadowmare and Crimsonmare! They're both available in-game now, or through the web store.

Full details

Kyra's Potion Shack
Kyra's potion shack has returned, and will stay open through March 1 with new exclusive items! Ebonette and Viridette mini-dragon pets and Malkin the grey tabby sushi cat are possible prizes.

Full details.

Weekend Sale: Gothic Rapture Set
This weekend also features a 25% off sale on Gothic Rapture items, so don't miss out!

Full details.

Spacecats AMA!
Did you miss new CM Spacecats' AMA on Wednesday? Never fear, you can read the full thing here to get to know him better. Or, you could tune in today at 3:00 p.m. as he takes on the MT community in an Outlaw PvP extravaganza!

Read the AMA

Community Livestream: Bloodbath!
We'll be providing the video link here once today's stream wraps up, but predictions are leaning towards a bloodbath!

----------------
Edited by: Harmonia 1 minute ago


Looking to add some style to your adventuring ways? Or perhaps something to help you contemplate the infinite sadness of the universe? Then perhaps our weekend sale on Gothic Rapture items is exactly what you need.

Starting Friday, February 19 at 10 a.m. PST, visit the TERA store and take 25% off the following:
- Medley Bonnet
- Elegant Black Bonnet
- Aubergine Topper
- Elegant Glide into Gothic Rapture Bundle
- Swagger into Gothic Rapture Bundle
- Medley of Gothic Rapture Bundle

The sale also extends to our Gothic Rapture loot boxes, guaranteed to contain a semi-enigmatic scroll, as well as a chance to obtain dyeable costumes, exclusive accessories, alkahests, and consumables.
- Elegant Gothic Rapture Box
- Swaggering Gothic Rapture Box

This sale ends Monday, February 22 at 10 a.m. PST, so don’t miss your chance at these player-inspired designs. Visit the TERA store today and save!
We snuck some images of the new pets in the news post as a surprise :)

Edited by: Harmonia 1 minute ago


Kyra’s keeping her Potion Shack open until after maintenance on Tuesday, March 1! And she’s added some great prizes!

If you want some dragon pets, treasure chests, or any of the amazing prizes from before, get your catalysts to Kyra’s Pop-Up Potion Shack by March 1.

You can access the Potion Shack via the Welcome Window, to cash in your catalysts for chances to win fabulous TERA prizes. Here’s the full list of what you might win, every time you trade in five catalysts:
- Ebonette mini-dragon pet ADDED!
- Viridette mini-dragon pet ADDED!
- Heart Shades ADDED!
- Kalivan’s Treasure Chest (×10) ADDED!
- Kalivan’s Treasure Chest (×5) ADDED
- 10,000 EMP
- 5,000 EMP
- Premium Alkahest (×500)
- Premium Alkahest (×250)
- Extensive Alkahest (×1000)
- Extensive Alkahest (×500)
- Blessed Enigmatic Scroll (×300)
- Blessed Enigmatic Scroll (×100)
- Master Enigmatic Scroll (×500)
- Master Enigmatic Scroll (×200)
- Spellbind (×1000)
- Spellbind (×500)
- Titan's Ease (×100)
- Titan's Ember (×100)
- Level 60 Scroll
- Elite Status Voucher (30-day)
- Noble Malkin (permanent character mount)
- Malkin (permanent character mount)
- Squawk (permanent character mount)
- Blaze (permanent character mount)
- Cinder (permanent character mount)
- Classic Racer (permanent character mount)
- Pet: Dragonette
- Pet: Peddit
- Flamingo Weapon Skin
- Veteran's Cape
- Flower Pinwheel
- Pinwheel Headband
- Googly Eyes
- Hypno Eyes
- Bubble Bubble
- Pink Sun Visor
- Pink Quilted Backpack
- Monarch Wings
- Azure Butterfly Wings
- White Butterfly Wings
- Spun Sugar Wings
- Soft Kitty Hat
- Warm Kitty Hat
- Spun Sugar Headband
- Red Lash Mask
- Ruby Rims
- Sanguine Shades
- Extensive Alkahest (×50)
- Extensive Alkahest (×25)
- Spellbind (×75)
- Spellbind (×35)
- Master Enigmatic Scroll (×30)
- Master Enigmatic Scroll (×15)
- Titan's Ease (×15)
- Titan's Ember (×15)
- Semi-Enigmatic Scroll (×30)
- Semi-Enigmatic Scroll (x15)
- Tier 7 Feedstock (x300)
- Tier 7 Feedstock (x150)
- Noctenium Infusion (x200)[/list]

So how do you get the catalysts that you need for Kyra’s Potion Shack? There are four main methods:
- You gain catalysts every five levels, starting at level 20 (level 65 for reapers):
- Catalysts also drop from the final boss monster in the following dungeons:
---- Ghillieglade
---- Forsaken Island
---- Kalivan's Dreadnaught (Normal and Hard)
---- Timescape (Normal and Hard)
---- Sky Cruiser Endeavor (Hard)
---- Bathysmal Rise (Normal and Hard)
---- Channelworks
- Victory Bonuses from winning battlegrounds have a chance to produce catalysts.
- Finally, if you’re sharp-eyed and react quickly enough, you might spot some extremely rare blue boxes hidden all around the world of TERA. Each has a chance to drop 15 catalysts. (Just be sure to pick them all up!)

After March 1, any unused catalysts go back in storage until Kyra’s Potion Shack pops back up again.

Still have questions? Be sure to check out the Kyra’s Pop-Up Potion Shack FAQ.


Ride into winner’s circle with TERA’s new ghostly gallopers, the eerie Shadowmare and Crimsonmare. These spectral steeds are available now in the TERA store, in both character- and account-bound versions.

And if you’re willing to take a gamble on an even spookier, stat-restoring mount, pick up either our Dark Rider or Wraith Rider loot boxes. Each box is guaranteed to contain a semi-enigmatic scroll, and possibly one of our HP-, MP-, or Stamina-restoring variants, or even a Noble spectral mount that restores all three stats at once!


Get rewards every day! The event calendar has been filled with all sorts of goodies for you to claim just for logging in: potions, scrolls, catalysts, temporary cosmetic items and more! Press [H] and click the fifth tab in-game to see the calendar and claim today’s log-in reward. First up? Kyra’s Catalysts!

Daily log-in rewards can only be claimed by one characterof level 13 or higher. Claimed items are delivered right into your character’s inventory. The rewards change at midnight UTC (currently 4 p.m. PST), so come back and get them all!
Hey Raebae,

We're working on getting these sent out ASAP. Currently we believe they'll be sent later this afternoon, but if that changes we'll be sure to let you know!


Starting at 10 a.m. PST on Friday, February 12, and going until 10 a.m. PST on Friday, February 19, all elite players can take advantage of a 50-percent discount on blessed enigmatic scrolls in the TERA store.

Blessed enigmatic scrolls work like master enigmatic scrolls—letting you improve your enchanted items beyond +9—but provide a much better chance of turning the item into a masterwork item.

Act fast! You don’t have to use your blessed enigmatic scrolls right away...but who knows when a sale like this will come along again?
Happy Friday, everyone! Get into the Valentine's Day spirit by sending some TERA-themed Valentines straight from our Facebook album, and enjoy the top topics of the week below.

Send a Valentine: https://goo.gl/s0syQe

Upcoming EME schedule
Due to Presidents' Day Weekend, EME staff will be out of office on Monday. There will be regularly scheduled server maintenance on Tuesday morning from 7:00 - 9:00 a.m. PST. This is strictly for server maintenance and there will be no game patch or patch notes.

Known Issue: Leveling Catalysts for Brawlers
There is currently a known issue that is preventing players from receiving catalyst rewards for reaching levels 50, 55, and 60 on their brawler characters. This will be resolved during Tuesday's maintenance, and any players that reach these milestones will receive their catalysts after maintenance. Please do not contact the support team for assistance with this issue, as it will be resolved on Tuesday and all affected players will receive their catalysts at that time.

Thursday Patch Notes
Patch notes from Thursday's patch are available here: http://tera.enmasse.com/news-page/patch-notes/patch-370704en3

Kyra's Potion Shack Returns


Kyra has returned to TERA in celebration of Valentine's Day! Get the full details on the prizes she is offering as well as catalyst acquisition methods.

Elite Sale: Blessed Enigmatic Scrolls
Elite subscribers can enjoy a discount on Blessed Enigmatic Scrolls through February 19!

Producer Chat with Denommenator and Danicia
Did you miss this week's Producer Q&A? Never fear, you can watch the whole thing right here!

Meet Spacecats, the new TERA Community Manager
Today we introduced the new TERA community manager, Spacecats! If you missed the live stream you can catch the video right here.



Battleground Power Hours Have Returned!


----------------
Edited by: Harmonia 21 minutes ago
Moroku on 02/11/2016, 04:41 PM - view
No.


All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM).

All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

For real-time server status, please refer to the Server Status page. Thanks for your patience!

You can view the full patch notes here.
This week's patch notes are up.

This patch will be applied during tomorrow's maintenance, which will begin at 7:00 a.m. PST and is expected to last 2 hours.

Please use this thread for discussion!


Kyra’s Potion Shack is back in time for Valentine’s Day!

Starting Thursday, February 11 (following maintenance), Kyra’s Pop-Up Potion Shack will once again be active, and will stay open until Tuesday, February 23 (following maintenance).

You can access the Potion Shack via the Welcome Window during this time, to cash in your catalysts for chances to win fabulous TERA prizes. Here’s the full list of what you might win, every time you trade in five catalysts:
  • 10,000 EMP
  • 5,000 EMP
  • Premium Alkahest
  • (×500)
  • Premium Alkahest
  • (×250)
  • Extensive Alkahest
  • (×1000)
  • Extensive Alkahest
  • (×500)
  • Blessed Enigmatic Scroll
  • (×300)
  • Blessed Enigmatic Scroll
  • (×100)
  • Master Enigmatic Scroll
  • (×500)
  • Master Enigmatic Scroll
  • (×200)
  • Spellbind
  • (×1000)
  • Spellbind
  • (×500)
  • Titan's Ease
  • (×100)
  • Titan's Ember
  • (×100)
  • Level 60 Scroll
  • Elite Status Voucher
  • (30-day)
  • Noble Malkin
  • (permanent character mount)
  • Malkin
  • (permanent character mount)
  • Squawk
  • (permanent character mount)
  • Blaze
  • (permanent character mount)
  • Cinder
  • (permanent character mount)
  • Classic Racer
  • (permanent character mount)
  • Pet: Dragonette
  • Pet: Peddit
  • Flamingo Weapon Skin
  • Veteran's Cape
  • Flower Pinwheel
  • Pinwheel Headband
  • Googly Eyes
  • Hypno Eyes
  • Bubble Bubble
  • Pink Sun Visor
  • Pink Quilted Backpack
  • Monarch Wings
  • Azure Butterfly Wings
  • White Butterfly Wings
  • Spun Sugar Wings
  • Soft Kitty Hat
  • Warm Kitty Hat
  • Spun Sugar Headband
  • Red Lash Mask
  • Ruby Rims
  • Sanguine Shades
  • Extensive Alkahest
  • (×50)
  • Extensive Alkahest
  • (×25)
  • Spellbind
  • (×75)
  • Spellbind
  • (×35)
  • Master Enigmatic Scroll
  • (×30)
  • Master Enigmatic Scroll
  • (×15)
  • Titan's Ease
  • (×15)
  • Titan's Ember
  • (×15)
  • Semi-Enigmatic Scroll
  • (×30)
  • Semi-Enigmatic Scroll
  • (x15)
  • Tier 9 Feedstock
  • (x150)
  • Tier 9 Feedstock
  • (x75)
  • Noctenium Infusion
  • (x200)

So how do you get the catalysts that you need for Kyra’s Potion Shack? There are four main methods:
  • You gain catalysts every five levels, starting at level 20
  • (level 65 for reapers):
      20 1
    • 25 1
    • 30 2
    • 35 2
    • 40 3
    • 45 3
    • 50 3
    • 55 3
    • 60 3
    • 65 5
  • Catalysts also drop from the final boss monster in the following dungeons:
    • Ghillieglade
    • Forsaken Island
    • Kalivan's Dreadnaught
    • (Normal and Hard)
    • Timescape
    • (Normal and Hard)
    • Sky Cruiser Endeavor
    • (Normal and Hard)
    • Bathysmal Rise
    • (Normal and Hard)
    • Channelworks
  • Victory Bonuses from winning battlegrounds have a chance to produce catalysts.
  • Finally, if you’re sharp-eyed and react quickly enough, you might spot some extremely rare blue boxes hidden all around the world of TERA. Each has a chance to drop 15 catalysts.
  • (Just be sure to pick them all up!)

    Already have a bunch of catalysts left over from the last time Kyra’s Potion Shack was open? Those are still available for you to use! (And yes, that means that after February 23, any unused catalysts go back in storage for next time.)

    Still have questions? Be sure to check out the Kyra’s Pop-Up Potion Shack FAQ . And remember, you only have until Tuesday, February 23 to pick up and trade in those catalysts. So don’t delay!
    Happy Friday, everyone!

    This week's "Week in Review" is shorter than usual and won't contain new updates on the top issues of the week due to the production team's visit to S. Korea that kept them out of the office for most of the week and current illnesses on the team.

    Today's scheduled Producer Q&A live stream will occur on Monday instead (assuming everyone is better!) and we'll be sure to cover as many community questions as we can. I know this is disappointing and means we don't have many answers for you today, but it *does* mean you still have the opportunity to ask your own question. If you have a specific question for Denommenator or Danicia, add it to the thread, which will stay open through the weekend:

    http://tera-forums.enmasse.com/forums/general-discussion/topics/25-Community-Twitch-Stream-Producer-QA

    In particular we are continuing to monitor the supply of materials in-game, especially heartbeats and etching components, and are also aware that many players are maxed out on BG credits and feel there isn't much to spend them on currently. We also know the announcement that we will not be receiving K-TERA's talent system was a bit of a surprise and has left the community wondering what that will mean for class balance in the future. I just want to assure you that though we don't have any updates to share this week, we *are* aware of these sentiments and are reviewing the community's feedback on them.

    ~Harmonia

    Weekend Wing Sale and Lunar New Year Celebration
    This weekend there are two TERA bargains to be had:
    - 25% Discounts on wings in the TERA store or in-game
    - Steam Lunar New Year Sale deals on Steam DLC packs for TERA

    BG Power Hours Return
    On Monday we'll have the return of Power Hours to TERA!

    Check out the calendar below for each day's featured battleground.



    Valentine's Day Is On Its Way
    We should have some details to share very, very soon about a special upcoming potion shack, but in the meantime you can get into the V-day spirit a bit early with this community event:

    Best and Worst Pickup Line Contest
    ----------------

    Previous weeks:

    January 29, 2016
    January 22, 2016
    January 15, 2016
    January 8, 2016
    December 18, 2015
    December 4, 2015
    November 20, 2015
    Edited by: Harmonia 7 minutes ago


    Power Hours are back! Every day of the week throughout the month of February, you can earn double credits in four of TERA’s most challenging battlegrounds:
    - Monday: Corsairs’ Stronghold
    - Tuesday: Gridiron
    - Wednesday: Fraywind Canyon
    - Thursday: Champions’ Skyring
    - Friday: Corsairs’ Stronghold
    - Saturday: Gridiron
    - Sunday: Fraywind Canyon

    Power Hours begin on Monday, February 8 and run from 9 a.m. PST to 12 p.m. PST, and again from 3 p.m. PST to 9 p.m. PST, every day of the week!


    Edited by: Harmonia 3 minutes ago
    Oh man...I *need* that angry cloud.
    Hey everyone,

    I've returned the thread title to the previous title since it was linked elsewhere and was giving a broken link, but included Danicia's update at the top of the post.

    Unfortunately both Danicia and Denommenator are feeling extremely ill and are going to be heading home to start recuperation. We hope they'll feel much better after a weekend of rest.

    We'll keep this thread open for additional questions through the weekend!


    This weekend, it’s the perfect time to get your wings!

    Starting Friday, February 5 at 11 a.m. PST and continuing until 11 a.m. PST on Monday, February 8, you can buy these popular wing accessories at 25 percent off:
    - White Wings
    - Black Wings
    - Guardian Angel loot box (possibly containing Pink Pinions or Purple Pennons)
    - Avenging Angel loot box (possibly containing Golden Gliders or Fiery Feathers)

    (Remember: Just because you have wings, doesn’t mean you can fly.)

    The sale will be over before you know it, so if you’ve been craving wings, now’s the time to get ‘em in theTERA store!
    Edited by: Harmonia 1 minute ago
    Hey guys,

    This is a known issue and the developers have been working on getting it fixed. I just want to clear up a bit of confusion.

    Generally we are able to make adjustments to in-game text. Example: this week's patch included changes to several skill descriptions. For the "square text" issue several NPCs have been experiencing since the Knockout update the problem is not actually in the files that we localize and change.

    The files that contain this text did not change from the previous build when there was no problem, and have not changed in the future build that our team is currently testing, where there is not a problem. We believe this issue will be resolved with the next major update, but the current build is not final so we can't fully confirm that it's resolved.

    TLDR: we haven't given up on this and are still working hard with the developer to identify what's caused the problem so it can be resolved.
    Edited by: Harmonia 1 minute ago
    TorrentRage on 02/02/2016, 10:11 AM - view
    If you say that patch notes is in game, why does it still say we are in EN1 patch instead of EN2?


    The EN file (that affects text) hasn't been updated and will be soon. That file *only* affects the text and not anything about how the game actually functions.

    TLDR: the "functional" updates are in place, and the text will be updated shortly.
    [url=http://tera.enmasse.com/news-page/patch-notes/patch-370704en2]This week's patch notes[url] are up.

    These patch notes will be applied during tomorrow's maintenance, which will begin at 7:00 a.m. PST and are expected to last 2 hours.

    Please use this thread for discussion!
    Edited by: Harmonia less than a minute ago
    What an exciting week! There is a lot going on here at En Masse, so we wanted to give you a basic understanding of what to expect in the next few days, as well as what's coming up next for the community and for TERA.

    Over the weekend, Denommenator and several other folks here at EME will be heading to S. Korea to meet with the team at Bluehole to review 2015 and plan out the rest of 2016. This means that he won't be active here on the forums for a few days, so Danicia and I will be fielding questions and doing our best to answer them, but there may be a bit of a delay in getting information due to the different time zones!

    Denommenator's TERA Update: Heartbeats
    Check out Denommenator's post about next week's patch changes! Spoiler alert: it includes drop rate changes for Desolarus Heartbeats and new methods of acquisition. Read the full post and join the discussion.

    Danicia's Community Update: Forums and More
    Danicia has posted an update detailing our upcoming forums, some new community initiatives, and our search for a new community manager for TERA! Head on over and check it out.

    We Want Your Feedback
    We're currently working on some formats for the next TERA tournament! If you are interested in tournaments, be sure to head over to the thread and provide your feedback: PvP Tournament Feedback Thread.

    Next Week's Livestream
    We'll have a Community Chat Livestream next Friday, February 5 with special guest Denommenator! We'll be collecting questions for this next week, so stay tuned for a dedicated thread!

    Support Update
    GM Malrok posted a new update on support earlier this week, and we're happy to report that the response time has improved since then and returned to our standard response time. This means you can expect a 24-48 hour wait for assistance on a new support ticket.

    Event: Titan Hunt
    There's a Titan's ease and ember event on through next Thursday, February 4! Get all the details here.

    Fighting Costumes Now Available
    This week also saw the release of new costumes: Dragonfire and Phoenixclaw gis.



    Have a fantastic weekend!


    ----------------

    Previous weeks:

    January 22, 2016
    January 15, 2016
    January 8, 2016
    December 18, 2015
    December 4, 2015
    November 20, 2015
    Edited by: Harmonia 1 minute ago - Reason: too many exclamation points!
    DIONI on 01/29/2016, 07:23 AM - view
    Can i use Comic Sans or Papyrus in the new forums?


    Fighting Big-[filtered] Monsters is always fun, but from Friday, January 29 at 11 a.m. PST and continuing until 11 a.m. on Thursday, February 4, the following Ex Prima BAMs and bosses have a chance to drop stacks of three Titan’s Ease or three Titan’s Embers!

    - Moaloths
    - Magmaras
    - Humedras
    - Ruins Guardians
    - Naga Battlemasters
    - Stone Guardians
    - Lithikumases

    Additionally, bosses in the following dungeons have a chance to drop stacks of fifteen!

    - Timescape
    - Timescape (Hard)
    - Sky Cruise Endeavor (Hard)
    - Kalivan's Dreadnaught (Hard)
    - Kalivan's Dreadnaught
    - Forsaken Island

    Whether you hunt alone, or prefer to hunt in packs, you won’t want to miss this great event!


    We’ve added new martial arts outfits and accessories in the TERA Store. The sublime dojo box contains a red Dragonfire gi for the males or a red Phoenixclaw gi for the females. If your true colors run in a different hue, pick up a lucky dojo box for a chance at a dyeable gi.

    Then you can accessorize your gi or other outfit with a dragonscale helmet, dragoneye glasses, dragon’s hoard backpack, dragonflower hat, floral bamboo hat, or serpentine hat. All are available now in the TERA store.


    Edited by: Harmonia 1 minute ago
    This week really flew by! Thanks to everyone who turned up for the BAM and Boss spawning event today. We had tons of fun watching everyone kill and be killed by a mad swarm of monsters spawned by GMs Burble and Neurosys.

    Did you come to today's BAM and boss spawning event in Velika Outskirts? If so, share your best picture below! :)

    Denommenator's TERA Update
    Denommenator has posted a new update on upcoming patches for TERA! Be sure to read the full post and provide any feedback in that thread.

    Danicia's Community Update
    Danicia has been dropping hints and taking feedback regarding new forums, a new TERA-dedicated Community Manager, Player Council and more. She'll be writing a letter to the community about all the upcoming initiatives next week.

    Upcoming Livestreams
    We've got the next two Twitch Livestreams scheduled. On January 29th, we'll be hosting another "Play with the Noob" where you'll watch Danicia play one of her characters badly. On February 5th, we'll be hosting a Community Chat, featuring Denommenator! We'll be putting up a post for you to ask questions ahead of time that he can answer in the chat. If he picks your question to answer, you might receive a sweet gift in your inbox!

    If you missed this week's livestream, here's a link to the VOD!

    Double Dungeon Drops
    This weekend is a double dungeon drop weekend in 10 of TERA's dungeons! Due to popular demand, Kalivan's Dreadnaught has been added to the event. Full details are available here.

    Update from Support
    Our support team continues to work very hard to assist everyone as quickly as possible. The current response time is between 5 and 6 days.

    ----------------

    Previous weeks:

    01/15/2016
    01/08/2016
    12/18/2015
    12/04/2015
    11/20/2015
    11/06/2015
    Edited by: Harmonia 1 minute ago


    The holiday break is over, and it’s time to get back to the campus...and preferably in some new threads!

    Starting Friday, January 22 at 10 a.m. PST and continuing until 11 a.m. PST on Monday, January 25, you can buy the most popular Varsity items at 25 percent off:
    - Varsity Blue Dogs Smart Box
    - Canvas Backpack (back slot)
    - Sharp Shades (face slot)
    - Black Catocaster (back slot)
    - Denim Box
    - Denim Box (×3)
    - Denim Box (×10)
    - Rocker Box
    - Rocker Box (×3)
    - Rocker Box (×10)

    This sale ends Monday morning, so don’t be the only one heading back to school in last year’s gear!
    Edited by: Harmonia 2 minutes ago


    Double dungeon drops are back!

    Starting Friday, January 22 at 10 a.m. PST, and continuing until Monday, January 25 at 10 a.m. PST, you’ll get double the treasure from the following dungeons:
    - Forsaken Island
    - Kalivan's Dreadnaught (Hard)
    - Sky Cruiser Endeavor (Hard)
    - Bathysmal Rise (Hard)
    - Timescape (Hard)
    - Sinestral Manor
    - Golden Labyrinth
    - Cultist’s Refuge
    - Vault of Allies

    The double-drop event won’t be around for long...so find yourself a group, get into those dungeons, and grab all the loot you can!
    Good morning everyone!

    This issue was resolved and we've verified that server transfers are once again available. Please let us know if this or any other issue crops up today with server transfers.
    We're looking into this now, I see the same issue when trying to transfer my own character. For now, please stay tuned for updates!
    This week's review will be a bit shorter than usual, as this week has been all about the 2016 Producer Letters and the content covered (and not covered) in these two major pieces of communication.

    What Happened to Stuff of the Week?
    Last week we gave the old "Stuff of the Week" a new name to better reflect the content within the post. The older format of "Stuff of the Week" left us often telling the community "soon" for changes, updates, patches, and other vital information. In this format we were often promising changes before they were finalized or too long before they would be available to players which lead to disappointment and frustration. "Stuff of the Week" has slowly been changing in an effort to eliminate this negative experience and focus on collecting the most up-to-date and important information for the community.

    We know that actions speak louder than words, so we've been working behind the scenes on a number of items to roll out over upcoming weekly maintenances to show our dedication to delivering on player feedback rather than simply expressing it with promises. However, we didn't tell the community about this shift, and this has led to an appearance of En Masse not listening to recent community concerns and created frustration of its own.

    While we are working to improve our overall communication with the community, the format for the Week in Review may shift. Outside of "Week in Review", here's what to expect going forward:

    - You'll be seeing more frequent communication from TERA production staff throughout the week in response to community concerns and feedback.
    - Patch notes will more regularly accompany weekly maintenance so players are aware of bug fixes, changes, and known issues. Our goal is to have these posted by 4:00 p.m. PST on the day before maintenance, so generally Monday afternoon.
    - TERA news posts will contain forum links, leading to the official discussion where you can ask questions or talk to the team directly about the content.

    The information listed above will be collected into this post on Fridays. If you are here on the forums every day, or follow En Masse staff posts through the TERA dev tracker, you may find these weekly posts to be repetitious. The goal is to collect key information so it's easier to stay up-to-date if you don't have much time to read the forums. Tell us in the comments below what sort of other content and communication you would like to see!

    2016 Producer Letters
    - What to Expect in early 2016
    - 2016 Producer Letter Follow-Up

    What to Expect Next Week
    Next week is a 4-day week for most of the team here at En Masse Entertainment in observance of Martin Luther King Jr. Day.

    - Our support team will still be working, and their current response time is roughly 7 days.
    - Maintenance will occur as regularly scheduled, from 7-9 a.m. PST on Tuesday. Patch notes are available here and will be posted formally on Tuesday.
    - We're planning a fun community livestream for 3:00 p.m. PST on Friday, so stay tuned for details!

    ----------------

    Previous weeks:

    01/15/2016
    12/18/2015
    12/11/2015
    12/04/2015
    11/20/2015
    11/06/2015
    10/31/2015
    Post is up now!
    Post is up now!
    Edited by: Harmonia 1 minute ago
    Heya folks, the wait is almost over. This has been circulating for internal reviews and is nearly ready.
    LoliDolly on 01/14/2016, 02:48 PM - view
    I think you missed the point of what harmonia said and now this will be another deleted/locked thread


    Correct. This thread will now be locked with the others, as -once again- discussing moderation is not permitted on the forums.

    If you have specific complaints about moderation action, please email the community team directly at community@enmasse.com.
    Hey all, once again we are not deleting comments nor are we trying to sweep player dissatisfaction or criticism under the rug. Certain spam posts that violate forum rules may be removed, but comments and discussion are not being deleted unless they are in violation of the forum rules.

    The goal here is to focus feedback on the Producer Letter to one place -- the Producer Letter post itself, and to consolidate threads on the same topic (example: What are YOUR issues with TERA and Updates & Fixes Wish List were consolidated as they are both threads discussing current top wishes from the community) into one larger discussion.

    As with the other threads made *solely* to discus moderator action (the locking of threads and redirection of discussion to their respective existing threads), this thread will also be locked.

    Continually making threads that are known to be in violation of the forum rules (such as this one discussing moderator actions) will result in temporary forum suspensions.

    TL:DR: Follow the forum rules and your posts will not be moderated.
    Again, this thread is being locked as discussion about moderation is not allowed on the forums and that is this post's sole purpose.

    There are several consolidated, open discussion threads here in the General Discussion section of the forums and the Producer Letter thread is also open for discussion here: What's What in 2016
    Hi Jenieve,

    Posts about moderation are not allowed on the forums, so I will lock this thread as that is its sole purpose. Please participate in the active discussions in their appropriate threads.

    Some threads which are duplicates may be locked to direct all discussion on a topic to one place, but as long as feedback/posts do not violate the forum rules they will not be deleted.


    Greetings TERA community and a happy 2016!

    With a new year upon us, it’s time again to reflect back on the year that was 2015and look forward to what is already promising to be an action-packed and fun-filled 2016 in TERA!

    In my almost four years working at En Masse Entertainment, I have never seen the TERA team as busy as we were in 2015! In just 12 months, we rolled out the second part of the Fate of Arun major expansion, introduced the competitive Crusades system featuring guild-owned Skycastles, added seven new dungeons, developed a new in-game event format you saw as Kyra’s Pop-Up Potion Shack, and released two game-changing new classes.

    It’s hard to believe we’re approaching the fourth year of live service. It’s a true testament to the passion and dedication of the TERA community and the staying power of TERA within the MMORPG genre that 2015 was TERA’s most successful individual year so far. In fact, TERA had more unique active players in 2015 than in any previous year. We’re riding this wave of momentum into 2016, armed to the hilt with exciting new updates and initiatives. So with that said, let’s dive into the juicy details.

    We’ll release our first major build of 2016 in early March. This build will increment us several versions ahead of our current version, bringing not only new content, but also several new EME-developed systems and initiatives. For content, this update features a hard mode for the recently released Forsaken Isle max-level dungeon, an upgrade to the Dreadspire challenge dungeon (dubbed “Dreadspire Season 2” by the developers), and the transformation of the Island of Dawn into a max-level hunting zone. En Masse Entertainment is also working internally on some development projects to be released alongside this update.

    First up is a long-overdue re-design of TERA’s in-game store. The new store will be more reliable than the existing store and will feature a brand new (and much more attractive) layout that includes new features such as search, the ability to view related products, and expanded sorting functionality. Finally, this update will also feature a new VIP loyalty system which was co-developed and co-designed by En Masse Entertainment and Bluehole and will see debut in our territory. Stay tuned for more information on this system as we approach release!

    We realize that March is a long time to wait for the next update though, so rest assured that we have some plans to fill in the gap until then. Over the next few weeks, we’ll be rolling out incremental updates and fixes in response to many of the top issues identified by the community over the past several months. We’ll also be hosting some events in this first quarter of the year, including a romantic return of Kyra’s Pop-Up Potion Shack in February.

    Beyond the build releasing in March, we are already looking ahead to TERA’s monumental fourth anniversary in May, the release of a new elin-exclusive ninja class recently announced in Korea, and even flying Pegasus mounts, proving that the sky is truly the limit when it comes to TERA’s future content development.

    Thank you for your continued commitment to TERA throughout 2015. We look forward to delighting and surprising you with new ways to have fun in TERA in 2016!

    --Matthew “Denommenator” DenommeSenior Producer, En Masse Entertainment
    Edited by: Harmonia less than a minute ago


    We sent out a call to several popular streamers and gave them a challenge: Form TERA guilds, level brawlers, then fight it out in Corsairs’ Stronghold for the amusement of the Twitch audience!

    Six brave streamers answered the call, created brand-new guilds, and began training in anticipation of their eventual showdown in our invitational PvP tournament. And on Friday, January 15, at 1 p.m. PST, they’ll come together in two teams of three guilds each for the Big Brawl: a “best-of-three” mini-tournament, with big prizes going to the winning team.

    Better still, En Masse will be streaming the entire proceedings! Join us on Twitch for all the action, the play-by-play, and the color commentary.

    Remember: The Big Brawl starts at 1 p.m. PST on Friday, January 15. Don’t be late!
    Hi gudden,

    jhan and Solarenemy are correct, this feature is currently not working and we hope to have it working again soon. For now, you can submit a support ticket with details of the player you're reporting, and screenshots as well if possible.

    http://support.enmasse.com/tera
    Heya everyone,

    Thanks for the kitty pics! Post is up now!

    @AugustoC, I'm checking on the status of that bug but thank you for pointing it out (and cute, cute kitty!).
    Happy Friday, and Happy New Year! "Stuff of the Week" is now the "Week in Review".

    State of Support
    Our support team continues to work very hard to assist players as quickly as possible following the December Knockout update and end of year holidays. The current response time is approximately 9 days, although technical issues preventing players from accessing the game should receive a response in less time. We know how frustrating it is to wait for assistance, especially when that wait is so much longer than our usual response time. We are continuing to make progress and hope to return to our regular response time of under 48 hours very soon.

    We also recognize that it is distressing to the community to learn that live chat is not currently being offered. As a former GM myself, I can speak from personal experience when I say this is not because we do not care. It is purely an issue of efficiency. Our support team can help more people in less time through the use of support tickets than through support chat, especially during periods of high volume. This ultimately will benefit the entire TERA community by ensuring all players receive the best and quickest assistance possible.

    Please do your part to help by:
    - Not opening multiple support tickets for the same issue.
    - Closing an open support ticket if your issue has been resolved.
    - Providing as much detail as you can (especially error messages and diagnostic files if you have a technical issue) so the GM can do their best to resolve your request/issue efficiently.

    We will continue to update our State of Support pinned thread with updates on the current estimated response time.

    TERA Seasonal Events Drawing to a Close
    This week saw the end of several in-game holiday and brawler events. Next week during our Tuesday maintenance, the Wintera BG will close and the Brace for Impact event will also end. The Gift Center will close on Wednesday, and any remaining unclaimed gifts will at that time be flagged for conversion to Santa Suits (which will be sent out the following week).

    Updates on the Knockout...Update and Upcoming Patches!
    Next week's maintenance on Tuesday will not address any of the issues listed below, but these are still considered top and high priority issues that have been reported to Bluehole for resolution.

    Issues waiting for developer resolution:
    - Player reporting function no longer available
    - Steam-powered weapon skins do not show enchantment glow
    - Ornamental Hauberk for gunners not displaying gloves and boots
    - Missing broker categories for Arcannon and Powerfist weapons
    - Class-specific armor pieces in broker display to classes that cannot equip them
    - Brawler Tensus chest is not registering as part of the Tensus set
    - Several NPCs are missing dialogue (and have squares instead)
    - Multiple warriors in the same party are crossing the streams and causing teleportation issues with the skill Charging Slash.
    - Chat occasionally reverts to "say" without the correct color changes. We're currently investigating the cause of this issue.
    - Ghillieglade resets to hard mode if player dies during Banyakas fight having chosen to protect the guardians

    Requests from the Community
    We've been closely monitoring the forums for feedback over the holidays and will have more information to share on the top community issues very soon. Now that our teams are all back in the office after the holidays, we will be working out the scheduling and details of January and February's updates and will communicate this information to the community at the earliest date possible.

    Coming Next Week: 2016 Inaugural Producer Letter
    A new year means new announcements! We'll be kicking off next week with a Producer's Letter to announce some of the expected changes for TERA in early 2016, but the cat's out of the bag on a few things already:

    TERA's next class has been revealed by Bluehole!



    We know there is a lot of excitement, so head on over to the existing forum thread to discuss!

    Danicia's December Community Letter covers the change of TERA publishers in other regions and some new upcoming content for all regions.
    ----------------

    Previous weeks:

    12/18/2015
    12/11/2015
    12/04/2015
    11/20/2015
    11/06/2015
    10/31/2015
    Edited by: Harmonia 1 minute ago - Reason: forgot link!
    PumpedMT on 01/08/2016, 03:57 PM - view
    It's just going to be the same stuff from the last one. Isn't that how it always is o_o


    Yes, some of the same items will be in this week's post, since most of our team has been out for the holidays, but we'll also tackle some of the top requests and topics of the week :)
    Incoming! (no really) :)

    It will be up soon as it's currently being written. I'm not saying cute pics of kittens will speed up the arrival time, but anything is possible!
    Hi T0da,

    Good catch, we extended this contest to last through the weekend and it will expire Monday afternoon. We'll be announcing the winners shortly after!
    The event did run a bit longer than intended, but has now been deactivated.
    Hey everyone,

    You'll notice a number of posts have been edited or removed as they were direct insults between players that violate the forum rules and were unrelated to the topic at hand.

    This thread will be locked if it devolves into insults, so please keep the discussion on topic and civil.
    Edited by: Harmonia less than a minute ago - Reason: grammar fix :)
    Hi EVadina,

    It's not possible for your account to be deactivated, if your account is not being detected when you attempt to log in you may be using the incorrect account information.

    Our support team will be able to assist you with this issue if you are unable to resolve it on your own. Please be patient as they'll respond to your oldest ticket as soon as they can.
    Heya folks, sorry for the delay on getting this info up. We've got the details up now!

    http://tera-forums.enmasse.com/forums/news-announcements/topics/Fat-and-Tiny-Santas-are-Back

    PS: CLICK IT! <3


    Looking for a little holiday excitement. How about a Santa hunt?

    Hear those "slay" bells ringing as you hunt Fat and Tiny Santas for a chance at holiday loot—from now until Tuesday, January 5 after maintenance. Take down one of these festive interlopers and you might earn Wintera scarves, Santa candles, Rudolph hairbands, Rudolph noses, Hot Cocoa, Firesnaps, or even a Snowdrift mount!

    And if that weren’t enough, we're running other great TERA events like our Santa cap giveaway, our golden gift boxes, our Brace for Impact and brawler level-up events, along with holiday items in the TERA store, andsnowball fighting in the Wintera Snowfield battleground.

    So suit up, log in, and get ready for some holiday action!
    Hey folks,

    This is just an incorrect subject line, the email is announcing the return of Golden Gift boxes and should say "'Tis the season for Golden Gift Boxes".

    When you do receive a gift, the subject line is "A friend in the federation sent you a gift in TERA" or "YOURFRIENDHERE sent you a gift in TERA".
    Hi Daisha,

    Thanks for letting us know about this problem! It's possible that this is just a system delay (we're currently looking into a delay that is affecting the santa hats and character slot vouchers), but it's also possible there's a problem with the actual Amazon purchases.

    We're looking into both, and hopefully you'll notice that EMP drop into your account balance very soon.
    Due to the upcoming holiday break, much of our staff will be on vacation between now and the end of the year. Due to this, there will not be a "Stuff of the week" on December 25 or January 1. We wish all TERA players a very happy and safe holiday season. Be good to each other and enjoy some time with your in-game and IRL families!

    TERA Holiday Support
    Our support will be closed on Christmas Day, December 25 to allow the support team to spend time with their families. The team will be working hard to assist players as quickly as possible throughout the holiday season, but will be on reduced staff through the end of the year due to the holidays.

    TERA Holiday Season Events
    Several events and seasonal promotions are still running in game through the end of the year, so don't miss out!
    - Wintera battleground has returned!
    - Brace for Impact Event through January 12 (earn 500 fashion coupons and Moon, the black wolf mount)
    - Level Up Event through January 5 (earn class-specific weapon skins or costumes)
    - The TERA shop has been updated to include seasonal items and items for the brawler.
    - Golden Gift Boxes have returned!
    - Season's Greetings! Earn a Santa Cap by logging in to TERA before 11:59 p.m. PST on December 31.

    Wintera Battleground Changes
    We know there has been some confusion surrounding this year's Wintera Battleground changes and wanted to clarify the situation. The battleground currently in-game for levels 25+ is a newer version of the Wintera battleground that has been updated to reward Bellicarium credits and Killing spree reputation rather than Wintera tokens, and to trigger a new set of achievements.

    This is an updated version of the battleground that is not as festive as the Wintera of past holiday seasons. We know this is disappointing to players, but this is the version of the battleground that has been updated to match the new level cap and newer game features. To help get everyone in a festive, holiday mood we're going to be bringing back the skinny and fat Santas after Tuesday's maintenance next week. Look for full details on this next week :)

    Here's what you need to know!
    - Old Wintera tokens still work. Right click them to open the shop and redeem your tokens.
    - Ambrrr and Colbrrr have been removed as Wintera tokens are no longer being granted and can be redeemed by right clicking them in the inventory.
    - Old Wintera achievements are visible in the Special > Events category
    - New Wintera achivements are visible in the Special PvP and Duels category
    - Old un-earned Wintera achievements will be hidden (not moved to legacy) to reduce confusion. Old earned Wintera achievements will remain as-is.

    New Twitch Stream Begins Next Week!
    Join Danicia next week on her quest to hit 65 on a brawler! The "Play with the Noob" stream series will begin next week on Wednesday at 11:00 a.m. PST.

    If you missed it, you can also catch our community chat from earlier today on the official Twitch channel.

    Some top questions answered from the stream:

    Q: Titan's Ember and Titan's Ease supply rates are a problem. What are you going to do to address this?
    A: We're aware of the supply issues with these components and are looking into some options to improve their availability in-game. We'll have updates on this after the holiday break.

    Q: Will EME hosted events and tournaments be returning?
    A: We'll have more information available early next year on the Community Team plans for 2016, but the short answer is "yes, we're looking into bringing these types of events back to TERA."

    Check out the full broadcast for even more, including Danicia's awesome Star Wars SWAG!



    Updates on the Knockout...Update!
    Thank you so much to everyone who reported issues in our "Top Issues" thread. This has been unpinned, but we have not stopped working on resolving the lingering bugs and issues. Below you will find some updates on reported issues, as well as links to the patch notes and top issues thread.

    Issues waiting for developer resolution:
    - Player reporting function no longer available
    - Steam-powered weapon skins do not show enchantment glow
    - Ornamental Hauberk for gunners not displaying gloves and boots
    - Missing broker categories for Arcannon and Powerfist weapons
    - Class-specific armor pieces in broker display to classes that cannot equip them
    - Brawler Tensus chest is not registering as part of the Tensus set
    - Several NPCs are missing dialogue (and have squares instead)
    - Multiple warriors in the same party are crossing the streams and causing teleportation issues with the skill Charging Slash.
    - Chat occasionally reverts to "say" without the correct color changes. We're currently investigating the cause of this issue.

    - Top Issues Thread
    - Patch Notes (Thursday)
    - Patch Notes (Tuesday)

    ----------------

    Previous weeks:

    12/11/15
    12/04/15
    11/20/15
    11/06/15
    10/31/15
    10/23/15
    10/16/15
    10/09/15
    10/02/15


    It’s the holiday season, and to celebrate, TERA is giving away free, permanent Santa Caps!

    All you have to do is log in anytime before Thursday, December 31 at 11:59 p.m. PST, and we’ll deliver a Santa Cap to Item Claim for you to pick up at your leisure.This offer is for one item per account, and the caps are non-tradable. So make sure you claim it with the character you want to wear it.

    Remember: Don’t wait too long to log in and claim your Santa Cap. This offer expires when the clock strikes midnight on New Year’s Eve!


    TERA’s golden gift boxes are back, and each one could net you a holiday haul of EMP and other great loot.

    From Wednesday, December 16 until Thursday, January 7 at 11 a.m. PST, visit the web version of the TERA Store to buy golden gift boxes for yourself and your friends, then head over to our Gifting Center.

    Opening a box yourself gets you one of 31 fantastic prizes, such as valuable consumables, festive rare cosmetic items, inner armor, or EMP jackpots. Sending boxes to friends gives them the great prizes, but earns you special rewards like Santa suits, dragon pets, and the exclusive Noble Timber and Noble Moon wolf mounts. (Both mounts restore HP, MP, and Stamina.)

    So here’s how it works:
    First, buy a gift box (or several) from the web version of the TERA Store (not the in-game store)



    Open it yourself and choose from four greeting cards to reveal your prize. (You’ll also get a peek at what you could have won.)



    - Send a box to a friend using the Gifting Center and receive a Santa Suit smart box (permanent costume item).



    - Send 5 boxes to friends and earn three dragon pets: Aurette, Crimsette, and Argette. (permanent character pets)

    - Send 10 boxes to friends and earn Noble Moon, a permanent wolf mount that restores HP, MP, and Stamina.

    - Send 15 boxes to friends and earn Noble Timber, a permanent wolf mount that restores HP, MP, and Stamina.

    - Send 20 boxes to friends and receive one year of Elite status!

    The Gifting Center will be open until Wednesday, January 13 at 11 p.m. PST. Any gifts remaining in a player’s inventory at that time will be replaced with a Santa suit (one per remaining gift), to be delivered directly to Item Claim by January 20 at 11:59 p.m. PST.
    Edited by: Harmonia 12 minutes ago
    Our service provider has resolved this issue. Please let us know if the issue is not resolved for you as of this thread update!
    Hello all,

    This afternoon as of approximately 3:00 p.m. PST and again shortly before 4:00 p.m. PST players have reported enormous spikes in ping that make the game unplayable.

    We have identified that the TERA servers themselves are fine, and this is instead a larger issue with our data center and a possible DDoS attack.

    Our data center is currently investigating and working on a resolution for this.
    Update (copied from another thread)

    We're looking into this but the game servers look great right now. It's possible it's a regional issue, so if you can provide your general location (state/province/country) that would be helpful.

    We're also hearing reports that the lag has since cleared up and it was a short spike of instability.
    Hey folks, we're looking into this but the game servers look great right now. It's possible it's a regional issue, so if you can provide your general location (state/province/country) that would be helpful.

    We're also hearing reports that the lag has since cleared up and it was a short spike of instability.
    Welcome to the Knockout Update!

    A note from TERA's Senior Producer
    It goes with without saying that this week’s biggest item is the release of the Knockout! Update featuring the all-new Brawler class. This release represents the culmination of a ton of work on the part of the folks here at EME. Production and QA have been cranking on the build for months now, localizing new content, combing through and verifying build notes, making the necessary region-specific tweaks, and doing our best to ensure that’s all effectively communicated to the players in the patch notes. The Marketing and Platform teams worked their butts off to re-design our web presence and launcher to give TERA a fresh coat of paint in time for the launch of Knockout, in addition to lining up key promotional coverage and press demos in support of the launch. Finally, there are the unsung heroes of EME, our Operations team who rolled the build out and have been working to resolve issues (Insufficient Memory anyone?) and maintain server stability throughout the week (even in the face of unfortunate DDOS attacks on our data center), our Customer Support team for cranking through your support requests as quickly and kindly as possible, our HR team for keeping us all happy and sane with treats and morale-boosting events, and finally your very own Community team who have been tirelessly fielding questions and wrangling issues into the wee hours of the evening every night this week (and every other week for that matter)!

    But our successful roll-out of Knockout is not entirely the result of EME’s efforts alone. YOU, the community, also played a part. While we try our best to test the build and understand the changes in each major update, TERA is a huge game and inevitably some things get missed. With your help though, we were able to identify some big issues fairly quickly and roll-out a quick hotfix only a couple days post-launch. This is an example of your dedication and passion for TERA directly influencing and improving the game. Thank you! There are still some nagging bugs that we’re chasing down and hoping to resolve, so please don’t let up on reporting any issues as you come across them. [note from Harmonia: for the status on the top resolved and remaining issues, please consult our official thread]

    But we’re not done yet! We’ve still got a bit of work ahead of us before the majority of us here in the office check-out for the holidays. Don’t worry though, just like Santa Claus we’re always watching in some capacity. And who knows, you may get the opportunity to play Santa yourselves sometime next week…

    Thanks again for your patience as we rolled out this major update and resolved some of the issues on launch day. I hope you have a knockout weekend playing TERA!

    --Denommenator

    New Twitch Stream Begins Next Week!
    Join Danicia next week on her quest to hit 65 on a brawler! The "Play with the Noob" stream series will begin next week on Friday, and will be earlier in the day (probably around 11 a.m. PST, but stay tuned for final details).

    If you missed it, you can also catch our Brawler launch day stream on the official Twitch channel.

    This Weekend in TERA
    Several events and seasonal promotions are running in game this weekend, so don't miss out!
    - Wintera battleground has returned!
    - The TERA shop has been updated to include seasonal items and items for the brawler.
    - Brace for Impact Event through January 12 (earn 500 fashion coupons and Moon, the black wolf mount)
    - Level Up Event through January 5 (earn class-specific weapon skins or costumes)

    Wintera Battleground Changes
    We know there has been some confusion surrounding this year's Wintera Battleground changes and wanted to clarify the situation. On Tuesday, the Wintera battleground returned to TERA, complete with familiar NPCs Ambrrr and Colbrrr. However, when some players entered the battleground they found they were receiving Bellicarium credits rather than Wintera tokens, and a great deal of confusion ensued.

    This is because the battleground currently in-game for levels 25+ is a newer version of the Wintera battleground that has been updated to reward Bellicarium credits and Killing spree reputation rather than Wintera tokens, and to trigger a new set of achievements. This was very confusing to players who have partially completed Wintera achievements from previous seasons, or remaining Wintera tokens.

    Here's what you need to know!
    - Old Wintera tokens still work. Right click them to open the shop and redeem your tokens.
    - Ambrrr and Colbrrr have been removed as Wintera tokens are no longer being granted and can be redeemed by right clicking them in the inventory.
    - Old Wintera achievements are visible in the Special > Events category
    - New Wintera achivements are visible in the Special PvP and Duels category
    - Old un-earned Wintera achievements will be hidden (not moved to legacy) to reduce confusion. Old earned Wintera achievements will remain as-is.

    Brawler Trailer: Extended Cut!
    We're excited to welcome the brawler to TERA. So excited, in fact, that we put together an extra extended cut version of the trailer! Check it out below.



    TERA Weekend Streams
    Are you going to be streaming TERA this weekend? Link your stream in the comments below!

    ----------------

    Previous weeks:

    12/04/15
    11/20/15
    11/06/15
    10/31/15
    10/23/15
    10/16/15
    10/09/15
    10/02/15
    Hey there,

    Sorry to hear this! I recommend contacting our support team for help with tech issues, but this error also has a comprehensive FAQ to help people troubleshoot, so please take a look at that too!

    http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception
    @Pages, thanks for this catch! Our QA team verified that the correct item (Scoundrel's Scythes) is being delivered and it was an error with the post. This has been corrected!
    Hey everyone, the server is now available. Thanks for your patience!
    Hello all,

    Highwatch server is currently unavailable and our team is working on restoring access.

    Please follow this thread for updates.
    Thanks for the update, SumoPower :) I'm working on an updated list of remaining issues right now!
    Hey everyone,

    I just want to clarify here so no one is confused. With this patch 100% of the elite status vouchers were broken and could not be used. This issue affected many, many TERA players and helping each affected player individually would not have been possible. This is why we asked individual players not to contact support while we worked on a solution for all players.

    Our support team is working very hard every day to assist players with their technical issues, billing issues, and GM assistance -- things that require a GM's help. Our GMs are also awesome human beings, and will always try to help when they can. So yes -- this time when we asked you not to contact support for assistance it was not because support could not assist you, but rather because support could not assist everyone with this problem. Instead, we asked for patience while patching a resolution.

    For anyone still holding onto their elite status voucher, this (along with many other items) will be resolved during tomorrow morning's maintenance :)

    Full patch notes are available here!
    All servers will undergo maintenance Thursday morning starting at 7:00 AM Pacific Time. This scheduled downtime will last two hours (7 - 9 AM).

    All servers will be unavailable from 7:00 AM to 9:00 AM Pacific Time.

    For real-time server status, please refer to the Server Status page. Thanks for your patience!

    You can view the full patch notes here.
    This has been added to the top issues thread as an item under investigation. Please follow that thread for updates!

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    These NPCs have been temporarily removed, you can follow the main patch thread for updates!

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Wintera is one of the items listed in the top issue thread, please follow that for updates!

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    These issues are listed in the main patch issues thread, so I'l redirect this discussion back there.

    Please follow the thread for updates!

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Adding to the main thread of reported issues. Grammar Dalek says "CAPITALIZE"!

    Locking and redirecting to the main thread. Please respond there if there are any other capitalization issues found w/ the brawler in-game.

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Hey everyone,

    This will be removed shortly, it's not an active achievement which is why it can't be completed.

    I'll lock this thread since it's an issue that will be resolved soon! You can follow the major thread for updates on all patch issues: http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread


    The brawler is here, and we’ve updated our store inventories to make her feel right at home:

    TERA Store
    - Rogue powerfists are available on the Character tab.
    - Shadowlaced loot boxes may contain rare version of Rogue powerfists.
    - DLC packs are 50 percent off in the TERA Store until Monday, January 4 at 10 a.m. PST.

    Steam Store
    - DLC packs are 50 percent off in the Steam Store until Monday, January 4 at 10 a.m. PST.

    Federation Bill Store
    - Brawler “Kitten-Mittens” are available from the Federation Bill store in-game.

    Fashion Coupon Store
    - Powerpulse fists are available from the Fashion Coupon store.

    Log into TERA to take advantage of these unbeatable deals!
    Edited by: Harmonia less than a minute ago
    Hey everyone,

    This news post has been updated and now lists the correct XP boost:

    We previously announced a 7 day XP boost which was incorrect. The item awarded with this event is a 10 hour active boost, which will not be consumed while you are offline.
    This has been added to the top issues thread, and will be resolved with the next server restart!

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    For anyone having Insufficient Memory issues, please try deleting your EN.version file in the root TERA folder. This file is small and shouldn't take more than a few minutes to patch.

    If this resolves the error for you, please respond to let us know so we can share this with the other players experiencing the issue.
    For anyone having Insufficient Memory issues, please try deleting your EN.version file in the root TERA folder. This file is small and shouldn't take more than a few minutes to patch.

    If this resolves the error for you, please respond to let us know so we can share this with the other players experiencing the issue.

    @Kanayuu, if the FAQ steps don't work you'll need to contact the support team directly so a GM can assist you with technical troubleshooting.

    Copying from another thread:

    Please follow the FAQ steps for this error. If those steps do not resolve the issue you'll need to contact customer support for technical assistance.

    We're aware that more players than usual are experiencing this issue and are looking into it ourselves as well. You can follow our pinned threads for updates: http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Hi Watching,

    Please follow the FAQ steps for this error. If those steps do not resolve the issue you'll need to contact customer support for technical assistance.

    We're aware that more players than usual are experiencing this issue and are looking into it ourselves as well. You can follow our pinned threads for updates: http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Hi Laflame2,

    Sounds like you may be logged into the wrong TERA account, but don't worry! Our GMs can help you locate your missing characters.

    Just open a support ticket and give them the character and server names of the missing characters and they'll figure out what's going on for you!

    http://support.enmasse.com/tera
    Hi Nesthal,

    Have you closed the game and launcher and logged back in? You must do this for the elite status to apply to your account.

    Redirecting to the top issues thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Please give it a bit of time to arrive, and be sure to check the single use item tab in Item Claim :)

    Redirecting to the top issues thread: http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
    Redirecting this back to the top issues thread. Please contact support for assistance if the FAQ has not resolved your insufficient memory error.

    http://tera-forums.enmasse.com/forums/general-discussion/topics/Knockout-Update-Top-Issues-Thread
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