TERA Online dev tracker
Geletron (Technical Producer)
You still get reward points and credits for EMP spent while the system is down. Reward credits will go to item claim. You get an error message if you try to claim reward credits from item claim, but you should be able to claim them once the system comes back online.
@Spacecats

"The best loot drops from dungeons. The more dungeons you can play on any given day, the more loot you're pick up. So getting double the usual number of entries effectively doubles your loot!"

typo (sidenote, I am for hire if you guys want an editor :3)

I fixed the typo. Thanks for letting us know.
We also updated the Elite subscription page. You can see how much Elite Status time you have on your account and when your subscription is due to renew or expire.

https://store.enmasse.com/tera/elite-status
We are definitely planning on doing something like this, hopefully this year.
The problem should be fixed now on our live server.
We are investigating the problem. I haven't figured out the cause quite yet so I don't have an estimate on when it will be resolved.
First off. I think it is more logical and organized to have them stackable in your inventory to alleviate the need to constantly empty the inventory for the catalyst. Secondly, The repetitive windows that pop up are insanely illogical accept for the first window. Yet the option should be given on whether to ask again or not. Thus alleviating the need to keep having the window pop up once more over and over again. The next window that pops up is not even needed at all. Why have this window pop up that isn't even an elite status voucher?

The process of claiming catalysts is annoying. There are a few reasons why it works this way:

1. Potion shack is a bit of a hack. We had to re-purpose an Elite Status voucher so there would be an item in game that you could use to gain currency. It isn't ideal, but we wanted to find a way to reward people in game.
2. All the extra pop-up windows are shown because we are using a hacked Elite Status voucher for the catalysts.
3. It turns out Elite Status vouchers and catalysts don't work correctly when they are rewarded in stacks (we found this out the hard way during a past event). We decided to make them non-stackable to avoid breaking the system and to encourage people to use them instead of hoarding them.


I've confirmed that the web shop is working for making EMP purchases. The in-game store, however, is showing a "Price has changed. Please reopen store for current price." error when you try to purchase an item that is on sale. Our development team is working on figuring out the problem now and we hope to have everything working normally as soon as possible.
There was a delay in our item delivery system this morning that lasted from maintenance until about 11:30 am PST. Everything that was delayed should have been delivered by now and new item purchases should be delivered quickly now. Sorry about the delay.
We are investigating a new spike in disconnects that started at about 3:40 pm PST. We believe it may be related to the networking issues we saw earlier today. It looks like AV is about to crash and players are having trouble logging into the launcher. The operations team is looking at the problem now.
We've just received a confirmation from our data center host in Chicago that there is a network connectivity problem in that region that is disrupting connections to servers hosted there. For En Masse, that includes TERA, our log in servers, and most of our web servers.
I have never seen the insert disk error with TERA. The installer TERA initially shipped with would have been able to throw that error since it was distributed on a set of disks, but that was long before we moved to free-to-play. I've asked our QA team if they have seen that error, but they have not been able to recreate it.

Is is possible you have a mod installed? Have you tried running a error check scan on your hard drive? Are you trying to run TERA from an external drive?
We started seeing another spike in disconnects starting at 9:00 am PST and a second set at 9:30 am PST. The operations team is looking into the problem and trying to find the cause. It looks like people are starting to connect normally once again.
Server traffic is now getting back to normal so I want to take some time to give a brief update. It seems that the mass disconnects over the last several days can can be correlated to massive, brief surges in data being sent to our data center around the same time. We are working on tracking down the source of these data surges as well as ways to block them from happening.

Essentially all our inbound bandwidth is consumed when these surges happen so large batches of players are disconnected or see huge lag spikes.
We are seeing a rise in the number of disconnects right now (starting around 12:12 pm PST) and we are investigating.
We saw the ping spike around 4:20 PST as well. We are still troubleshooting the problem to see if we can figure out why people are disconnecting.
Our primary concern is getting server connectivity stabilized. We are planning some form of compensation for the stability problems, but we haven't finalized those plans.
We just turned off our Zayo connection and failed over to one of our other internet providers. We will monitor performance with this change for the next 24 hours to see if the situation improves.
We are seeing the lag spikes again right now and we are investigating, but we do not have clear answers at this point. We have been talking to Bluehole to see if they see anything in the error logs. We have contacted our internet service providers to see if they are noticing problems with our circuit. We are checking all the authentication servers to see if any of them are acting up. We are checking the server hardware to see if there are configuration problems that could be affecting people. We are using network conditioning tools to see if we can simulate the launcher and client issues all of you are reporting.

This is a major concern for us. Our primary goal is to keep as many people in the game as possible so right now we are focusing on actions that will not kick everyone out of the game. Please continue to post your screenshots, and let us know where you are connecting from, what you were doing when you were kicked out of the game. We do look at all these reports and we are trying to pinpoint the problem.
Sorry about that. We normally update the Steam client and the launcher patch at the same time during maintenance. We missed updating the Steam client during maintenance yesterday and we didn't realize how it would affect players when we finished uploading it this morning. This was an unusual circumstance that we are working to avoid in the future.
The version on Steam was running a version behind so we updated it to the live version.
It is the same update that came through the launcher yesterday. We updated the build hosted on Steam to the live version.
We haven't been able to track down what is causing lag for everyone yet, but the information you are providing helps us.

We saw a spike this week in an error that happens when it takes longer than 5 minutes to get from logging into the launcher to getting into the game (authorization tokens expire after 5 minutes). We extended the timeout yesterday to 15 minutes and we are monitoring it today to see if that helps reduce that type of error.

We will continue to monitor the game servers and make adjustments to reduce disconnect errors.
Hi everyone. We are still looking into the number of disconnects that people are experiencing. I have a few questions:

1. Is TERA also taking a really long time to start?
2. Are you running Windows 10?
3. Do you have an exception in Windows Defender for TERA?
4. What are you doing in game when you disconnect?
5. Are you kicked completely out of the game or are you kicked to the server or character select screen?
After looking at a number of support tickets that came in and tracking those accounts down in the game logs, we determined that a small number of accounts lost TERA reward credits and points during a DDoS attack. Our operations team has given me a list of people on MT that were affected and I'm in the process of manually adding back the missing points and credits. I will get a list of the players on the other servers over the next couple of days and credit them as well.
I checked our server logs, game settings logs and talked to our production team, but I haven't found a reason why some players would see their TERA reward points and/or credits change. I confirmed that we haven't performed a SQL server rollback nor did we run any scripts to remove credits from blocks of players. I have some ideas on what could cause balances to change:

1. The total Rewards points that a player has is based on adding up the points earned by completing in-game quests and points rewarded for purchasing items with EMP. The TERA client adds those values together and updates the in-game UI. Occasionally, like during lag spikes, the client has trouble communicating with our account server so point values are not properly totaled. You can check for this error by logging out and logging back in to see if your TERA points values have changed.
2. Sometimes people modify files or install mods that can interfere with the rewards UI. If your UI is showing "VIP" instead of "TERA Rewards", there is a good chance that you may have a file that is interfering with the rewards UI.

If you continue to have problems with reward points or credits, please put in a support ticket. Our support team can help you track down what is happening with your account.
There can be a number of things causing problems with patching. I would start with the steps from this knowledgebase article:

http://support.enmasse.com/tera/patch-progress-stuck-on-applying-patch

You also want to make sure that you didn't rename files, modify configuration files, or download modifications as all of those can cause problems with the patching process.

If that did not work for you, I would next check the space available on your hard drive. The launcher requires about 80 GB of free space to install and patch TERA.

If that doesn't work, I would next check to see if an anti-virus program is interfering with the install. People have been reporting problems with Windows Defender:

http://forums.enmasse.com/tera/discussion/comment/9862#Comment_9862

If the patching process for the launcher continues to give you lots of problems, you could consider downloading the game through Steam if it available in your region. Steam uses a binary comparison process to patch the game files instead of the zip manifest system our regular launcher uses.

If none of the above methods work for you, please consider creating a support ticket and talking to our customer service representatives. The wait time right now is a little long since we are still catching up on the tickets from the last patch, but it is the best option if the above suggestions do not fix the problem you are having.
I'm taking a look at our servers to see if I can figure out the problem.
The 0111 errors happen when the TERA client has trouble communicating with a service on our server that lets the client know which servers are available to play on. That can be caused by a number of issues, but most often it happens because of packet loss or other network errors.

I checked out cFosSpeed and I didn't see anything about that program that would be illegal or against our Terms of Service agreement. It just shapes your network traffic.
If the play button is yellow and clickable and if you are able to log in, then the problem could be related to Windows Defender or some other Anti-virus, anti-malware program.

You may want to check out the steps outlined in this thread to see how to add TERA to the Windows Defender exception list.

http://forums.enmasse.com/tera/discussion/comment/9862#Comment_9862
I see the problem. There isn't a way for players with multiple TERA game accounts to specify which game account they would like Elite applied to. When they sign up for Elite Status, the benefits do not get correctly applied. We are working on a fix for the problem, but it will be a while until it is fixed on our web site.

Please make sure you contact support so they can get your Elite Status set up for you. I'll post an announcement to the forums when the multiple TERA accounts error is fixed.
your server status page still links to the old forums.

Thanks for letting me know about that error. I'll get the link on the server status page updated.
We are looking into this issue. It appears that players that have multiple TERA game accounts that get Elite Status may not get Elite status applied to the correct account. Our support team is manually helping players get their Elite Status right now, but I've assigned a developer to take a look at the issue. I think we can have a fix deployed early next week.
56P9H6LM6A wrote: »
gggg_by_yamato_commissions-da2x6h2.jpg

I've been having this message pop up everytime i log into one of my characters. I can log into my other characters just fine but this one in particular it will go to the loading screen, load to 77% then I get kicked. I've tried troubleshooting, updating the graphics card, msconfig, and even had to reinstall steam to my computer. It's really bumming me out! Help?

That error message pops up when the TERA client crashes for a reason not covered by our regular error codes. My guess would be that there is a problem with the data associated with one of your characters which causes it to not load properly. Please submit a help ticket with our support team and let them know which character is causing the problem. They will be able to help resolve this problem for you.
At Ninja launch and for a short time afterwards a lot of players were getting high latency for a number of reasons:

1. Dungeon and Battleground servers were getting a lot of traffic. This was fixed during the maintenance on the 18th.
2. DDoS attack on one of our ISPs (Caused outages last week)
3. Failed router at one of our ISPs (Caused outages last week)
4. DNS problem in our data center (Caused latency this past weekend)

A lot of our time was spent correcting those problems and we did post updates to the forums during the outages. Right now we are not seeing the kinds of problems we saw last week: high disconnect errors, unusually high internet traffic reported on an ISP, router error alerts, or unusually high resource usage on any of our TERA servers.

You can experience high latency if your network connection is coming from a particularly congested location, such as an apartment building, if you are playing over a Wi-Fi connection, or if there is a routing problem anywhere along the network between your computer and our data center in Chicago.
When we initially launched the TERA rewards program, we gave reward points and credits for all EMP purchases made before the rewards program launched, including EMP spent on server transfers. After the rewards program launched there was a 1 or 2 week period where EMP spent for server transfers was not part of the rewards program, but we changed it.

At this point all EMP spent in our web store, in our in-game shop, and on server transfers will reward TERA reward points and credits.
ANBEEFER wrote: »
Ok, somehow my game decided to work 1 day but now, after a short break, my launcher decided to patch back to version 39, LOL. What to do? I'm not interested in redownloading again, would be my 6 time in 2 days.

I do not think redownloading the game would solve your problem, and it could lead to more frustration. It sounds like the launcher is loading an old patch manifest from patch.tera.enmasse-game.com. That can happen for a number of reasons, but the most common reason is if your computer's host file has been modified to map patch.tera.enmasse-game.com to a specific IP address. Please check your host file and remove any reference to patch.tera.enmasse-game.com if one is in there.

Another cause could be the cache on one of our CDN nodes has not properly cleared. Our operations team has just purged all the cached files again just to make sure that isn't causing the problem.

If you are playing from Steam you shouldn't need to download a new patch. We updated the files on Steam during maintenance and the Steam client takes care of updating all the game files.

If you continue to have problems, please contact our support team and provide your launcher.log file. They are going to be able to provide more in-depth troubleshooting steps.
I have an update for everyone. At 2:30 we started seeing an abnormal amount of inbound traffic to our data center (about 100x normal levels) which caused all our servers to take a long time to respond. We were able to adjust settings on our side to get the response time back to normal. At this point you should be able to get back in the game and continue leveling your Ninja.

We are working with our ISP to track down the source of the DDoS attack. We are sorry for the unexpected down time.
JGElin wrote: »
Nah, they just needed to buy more from all the local pet stores to get the big hamster wheels running.

We have the biggest and the best hamsters. Huge.
We found that one of our servers was reporting incorrect subscription information to TERA. We have restarted the subscription service on the bad server so you should be able to see your Elite Status bar now if you exit the game, close the launcher, and then restart the game.
Quick update for everyone. We found that one of our servers was reporting incorrect subscription information to TERA. We have restarted the subscription service on the bad server so you should be able to see your Elite Status bar now if you exit the game, close the launcher, and then restart the game.
Quick update for everyone. We found that one of our servers was reporting incorrect subscription information to TERA. We have restarted the subscription service on the bad server so you should be able to see your Elite Status bar now if you exit the game, close the launcher, and then restart the game.
My team is looking into it now. We are seeing accounts that have Elite status are occasionally reporting to the game that the player does not have Elite status.
Sorry you are still having trouble @WolfieYu. I can recommend trying a couple other things:

1. Try running the launcher as an administrator (Right click on the TERA icon and select "Run As Administrator"). This is especially important if you have installed TERA in a place other than the default location. Windows tends to lock down access to folders.
2. Make sure you have enough hard drive space. The TERA game take up a lot of space, about 40 GB or so, and you need twice that space free to patch properly.

If you are still having trouble, please submit a ticket with our support team. It may take a few business days to get a response, but they are are really good at helping resolve problems for players.
We have an article on our support site that should help you resolve this issue: http://support.enmasse.com/tera/unable-to-unzip-manifest. Basically your launcher is having trouble updating itself. The article gives you a link to download the latest version of the launcher.
I merged the two suggestion topics. For now we are going to hide the count next to the flag link. We still want people to report posts that are abusive, off topic, or spam. The players that abuse the flagging system will incur the wrath of @Spacecats.
Quick update: I've hidden the number next to the flag link. Spacecats will continue to send out warnings to and/or ban people who are abusing the flag tool.
Thanks for bringing this to our attention. I'll work with Spacecats to come up with a solution.
WWPYC5K9RX wrote: »
lol considering ive been downloading other stuff and streaming my internet is fine, no firstworldproblems here.

my problem is why the patches arent included in the full download

I can answer that question:

We usually have two types of patches: 1) developer patches delivered by Bluehole and 2) publisher patches released by EME. We usually only update the full install build when we release a new developer patch since updating the full build can take 4 - 6 hours and can cause longer maintenance times when they are released. Our latest build, 39.07.07.EN4, included the 39.07.07 version released by Bluehole and our EN4 modifications to enable some events and fix some localization problems. That is why it had to download a separate patch after the initial download.
There are no patch notes for this week.
Just some feedback for overall forum appeal, but when looking through the current threads, could the "new" icon possibly be moved to the left of the forum title, rather than the right side? It's a small thing, but it always sticks out to me, like a sore thumb, since the icon is bright green. Just thinking it might be a bit more fluid overall, if the icon were on the left side.

Minor suggestion c:

We moved the new tag. Thanks for the suggestion.
We are still looking at the reports of disconnects and trying to run down the causes. The most likely candidate still appears to be the very general "network issues". Since we run, for the most part, physical servers in a physical location, any disruption in the route, such as a slow response from a router or corrupted data packets, between our players and our physical servers can cause disconnects.

We are also checking out other potential problems, such as scheduled tasks that may be running that do not need to run, servers that are returning corrupted data, or even game servers not being responsive. We found a couple of account servers that did not restart properly after maintenance, but those servers were repaired on May 4. So far we haven't seen anything else unusual on our systems that would explain player disconnects. Our next step is to analyse the disconnect reports to see if we can see patterns.

Mobius1 wrote: »
My main problem is that quoting is broken for me.

I'm wondering if it has to do with the mobile version, since I use forums on my Android, and not a PC.

We were missing a plugin to make quoting work properly with BBCode. I worked with Vanilla to track down the correct plugin and get it installed and turned on. Quoting should work much better now.
Mieax wrote: »
H-How were you able to get this item?


Side note, does anyone have any clue when theyre releasing the mounts and pets?
I mean its kinda disappointing they sell the reskined outfits but didnt sell the mounts. ;;w;;

The pets and mounts were released today in the TERA store.
We just posted a small update with more sedate colors and better contrast in the comment box. We are still working on getting the scrolling fixed in the comments and the fullscreen view worked out. We will continue to make small adjustments over the next few days to the forums as people find problems.
Thanks. One new feature that I really like is how easy it is to view and post to the forums from my smart phone. Now we just have to make all our other sites responsive...
Thanks for the feedback everyone. We are still tweaking some settings in the new forums so please be patient with us if it takes a while to make these changes.
Hello everyone. Are you tired of having a random set of letters and numbers as your nickname? You can easily create a nickname for yourself by following the instructions below:

1. Go to En Masse account page and sign in. You can sign in by clicking the "Sign In" button located below the "Register!" button.
account_sign_in.png

2. Click the "Create Public Nickname" button in the public identity section on the account overview page.

set_up_identity.png

3. Enter a nickname and click the "Create" button. Your nickname must be between 3 and 20 characters long, and must not contain spaces.

enter_nickname.png

Please make sure your nickname follows our community rules and guidelines. If you need to change your nickname in the future, please contact support.
Account services are back up and you should be able to log into the game normally again.
I do not have an ETA yet, but I will update this thread as soon as I have one. We had to shut everything down for this maintenance and some of our services are now having problems communicating with each other.
We are aware of the log in and support issues after this morning's maintenance and we are working on getting everything back up as quickly as possible.
We are aware of the log in and support issues after this morning's maintenance and we are working on getting everything back up as quickly as possible.
We are taking a look at the problem now.
You do not need to wait for the categories to load in if you want to purchase EMP with your Steam wallet. As long as you can see the "Buy EMP" button in the store, you should be able to launch the Steam EMP purchase flow. You can then use the web store to purchase items if you are still having trouble with the in-game store.

My team is still working on tracking down why some people are having trouble with viewing the in-game store.
I've checked the accounts of some of the people on this thread to verify that they still have Elite status in our account system. It looks like the problem is that one of the many account login servers is reporting some bad data. We are tracking down the bad server now.

If your Elite benefits are not showing up in game, log out, close your launcher and restart your game. You do not need to try to reinstall or repair your game. You will know if the launcher picked up your Elite Status properly if you are missing the "Upgrade to Elite today" advertisement in the upper right corner of the launcher.
My team is looking into this problem now.
Jerichow on 04/29/2016, 11:27 AM - view
Okay, so I want to ask, since obviously at this point in time there is another 'event' going on that is getting some uh.... massive negative backlash.

Yes, I'm talking about the Triple Enchant event.

Is your team responsible for any part of this? Are you guys able to create events like this, and by that regard, are you able to make changes to events like this? I'm only asking because the community has pretty much gone into full rage mode after Treeshark revealed that it does not affect awakened enchanting.


Hi Jerichow. The enchanting events are controlled by game code and my team is not able to modify them. The kinds of events my team typically work on are the events that replace the welcome message, in-store events, and community events like Bamkiller and Skyring Slam.
Calla on 04/29/2016, 06:19 AM - view
I'm not sure if this has been asked yet, but I'll take a stab anyways.

Q: Are there any plans to re-release older cosmetic items that we haven't seen for a while? Such as dyeable arins costume, or the blue halo that was released back in 2013. If not, are there any plans or would it be possible to implement an item that allows the unbinding of cosmetic items (while rendering them untradeable so the market doesn't get killed) so that we can use items that haven't been available for a long time? I could foresee this being a great thing for the limited time hello kitty costumes as well.


Hi Calla. I can't talk about release plans for specific items, but I can say that we do re-release older cosmetic items that are not currently available from our in-game store.
SweetThing on 04/29/2016, 05:50 AM - view
How do you plan to improve the game without taking Events into consideration? Lets say "Event" (etc) is an unknown word. Do you think youve (team) achived enough? If not? why not, look how far we are. If yes, why? Are they still ways to go?


Hi SweetThing. There are still a lot of things my team can do and are doing to improve TERA both inside and outside of the game. I've already talked a little about our plans to update our game launcher, improve our in-game store, and launch new forums. We are also looking at better uses for the welcome screen and finding new ways to connect our players and to make it easier for them to share their in-game accomplishments.
KAJINOFE on 04/29/2016, 05:12 AM - view
This is most likely a BHS question but I wanted to ask just in case you guys have any information on this. Is there any plans to port TERA to Linux maybe via steam?


Hi KAJINOFE. You are correct, that is a Bluehole question. I can say my team has not been asked to build a TERA launcher for Linux.
DetectiveMitten on 04/28/2016, 03:56 PM - view
Serious question time now, do you have upcoming or have you got in the works another form of in game event that hasn't ever been shown? And also (if you help work on it) 'Blast from the past' will we ever see the return of it or a newer version of it?


Hi DetectiveMitten. There are plans for new in-game events, but I'm not able to talk about them. The best source for information on those events is going to be on our Friday Twitch streams, on our web site news feed, and on our social feeds. I also want to call out the great job Spacecats has been doing with his random acts of in-game shenanigans.

My team didn't work on the 'Blast from the past' system so I can't say if it will return to TERA.
PoppyTheStout on 04/28/2016, 03:35 PM - view
Thanks for answering the question on the forums.

Did you make any changes to the forum search engine?


We are using the search engine provided by Vanilla forums in our new forums. One change that was added that I really like is the ability to search within a thread.
Yumiaaa on 04/28/2016, 03:28 PM - view
Hi Geletron! Thanks for answering so many questions so thoughtfully, I'd thought I'd give my own Q.

Will it ever be possible to unsoulbind items, or otherwise move them inbetween characters? I for one, own alot of costumes bound to characters whom were deleted or no longer in use. Will Tera ever see an 'unsoulbind' item in the account services in the future? Thanks for any reply :)


Hi Yumiaaa. I do not know if an item exists or if an item will be created that will allow players to re-soulbind cosmetic items. On the code side of things rebinding cosmetic items is limited to tools that Bluehole provides and that our customer service team uses when support tickets come in. Unfortunately the tool does not provide API access that my team could use to create an account service to rebind items so there currently is no plan to add a service like that to our web site.
Kirine on 04/28/2016, 01:56 PM - view
Up for one more? :)

Under the loot box section in the Tera Store (browser version) is it possible to implement subsections (eg. mounts, cosmetics,other)? Or an overall better searching and filtering option for the Store?

The merging of different weapon skins into a smart box was excellent(!), but in some sections we have 10 pages worth of things to select from and browse through and I feel with the constant addition of new things, it will increase and makes harder to arrange similar things next to each other and compare them.


We are planning an overhaul of our web-based TERA store. We are happy with a lot of the changes we were able to get into the in-game shop, such as item search, related items, filtering, and purchasing multiple items, and we are planning on getting those changes into the web TERA store as well.

As for when, well there are still some changes I would like to get in the in-game store first before we redesign the web TERA store. Namely, making it so buying stacks of items delivers a stack of items and getting EMP purchases available in game.
Kirine on 04/28/2016, 07:17 AM - view
I really like your style Geletron :)

Q: Are there any plans on making more account bound items, aside from mounts like costumes, weapon skins and accs or pets from the EMP store?

We already have the Steam-Powered Pack for reference :) so more packs?
Even some non-dyable versions of the costumes would be nice.


Hi Kirine. Account bound items are kind of an interesting topic, at least to me. Up until last year we had a limit to the number of items we could designate as account bound because a limitation to how account bound items were stored in our systems and on TERA's servers. There was a real concern that we were going to run out of space so we didn't create too many account-bound items. Last October we deployed some changes that added some additional space and that make it easy to add more space when needed.

We have offered some weapon skins, costumes and pets as account bound items so it certainly is a possibility we will offer more in the future.
Kiraboshi on 04/27/2016, 09:24 PM - view
One simple but BIG question many players have mentioned a lot: Is it technically possible for NA Tera to activate dungeons that have been disabled in Ktera? The reason for this is because one thing that pisses a lot of people off and makes them leave the game for BnS/BDO or whatever is the constant unnecessary removal of content by BHS that happens every major gear patch. It may make sense to remove some dungeons that are completely outdated, but BHS often removes dungeons that are still very relevant which often causes a negative effect on the economy. For instance, Akerons inferno was removed for the last gear patch even though the drops of schisma and inferno ore were still very relevant. Inferno ore ended up spiking in price on the broker because of a lack of ways to get it.

Next with the ninja patch comes the highly unnecessary removal of FIHM and Dreadspire. This is, again, a poor decision by BHS. Dreadspire drops VM6 mats, Dreadnaught, ore, and BoE Starfall, all of which are still going to be relevant next patch. FIHM drops chests and VM6 mats, which will also still be relevant. Neither of these should be removed from the game, and their removal is pretty much guaranteed to result in negative feedback from NA Tera just like this practice has done in the past. A great way around this problem would be if we could have a permanent "Event Dungeon" system similar to what we have with ABHM, that cycles an old dungeon with updated drops weekly. Or if NA Tera can just simply keep Dreadspire and FIHM with the Ninja patch. Either of these would be great.


Hi Kiraboshi. As far as i know, we can't activate dungeons that have been disabled in Ktera. I know our production team has been sharing our player concerns with Bluehole about removing dungeons.

I'll ask Treeshark if he can give some more info on this thread.
LessThanNone on 04/27/2016, 09:22 PM - view
That moment when you accidentally guess the url to the new forums...


Anyways, on to my question. I'm not sure if you're the appropriate person to answer this but since you said you worked on the game stores I'll ask it anyways. Have you ever considered having different currency options for buying EMP/elite other than just the American dollar (with adjusted prices to fit the current exchange rate etc.)? I know a lot of us Canadians are rather hesitant to purchase in American as our credit card companies love to give us the worst possible exchange rates along with charging foreign exchange fees.

Thanks,
LTN


Hi LessThanNone. We have been working to get additional payment providers on our store so that players have more purchasing options than just PayPal and credit cards. We are working with a vendor now that will allow region specific payment options, bank transfers and gift cards. I don't have an exact date when this will go live (I know, it's surprising :) ), but parts of the integration are being tested now and I do plan on having it available in May if everything goes well.
Ginjitsu on 04/27/2016, 01:26 PM - view
@Geletron

Any plans of adding features to Tera Launcher? It would be nice to allow multiple instances of the launcher. But the feature I mostly want is being able to enable auto-login (not interested in linking Tera account with Facebook or Steam). If there's concerns about security, just force Account Armor for auto-logins.


We have a lot of features we would like to add to the TERA launcher. One of the challenges about being a technical producer is only being able to do about 20% of the projects you would like to do. In the long term we would like to build a universal launcher that would make it easier to manage your account, sign up for beta tests, and download all our games from one spot.

Here are the features I would like to add to the launcher in the short term:
* Security token so you only have to log in once every couple of weeks
* Ability to enter promo codes directly in the launcher
* Ability to see the number of open CS tickets you have as well as a direct link to the support site
* Ability to start patch downloads without logging in

krypticgamer06 on 04/27/2016, 07:29 AM - view
Hello Geletron, ive been following teras talks updates past 7 months since school has kept me busy but im still watching how tera moves forward and i see great hope for its potential

- My question
back in the day X1-2 years ago i used to play tera 24/7 and my greatest ally as a new person to it leveling more and more getting higher up was the IOS APP made by some person called tera it was up to date and it was amazing till reaper came and as much i emailed them to please update they wouldnt its pretty out of date now what plans do you guys think you might have for bring out a IOS app that provides info on the game and helps you manage your account? Thanks so much Ps- Do you watch anime and if so whats your top favs?


Thanks for the question krypticgamer06. I'm not familiar with the iOS app that you are talking about. We have talked about the possibility of developing our own mobile application for a while now, but there are no concrete plans. Ideally I would like to find ways to make APIs available for the community so they can build their own web and mobile applications. I see so many great tools that the community has put together, such as the glyph calculator, that I don't think we would have the resources to build. Creating APIs to make it easier to get the data, however, does seem more doable.

I do not watch a lot of anime shows. For movies, my favorites are Akira and Ghost in the Shell. I was able to watch a showing of Akira in the Cinerama theater last year and that was a lot of fun.
CSalv on 04/26/2016, 07:05 PM - view
Ever considered switching out of Zayo as a service provider? The latency while on their network is unbearable.


Hi CSalv.

We use a number of ISPs in our office and out of our collocation center including Zayo. We always look for vendors that can give us a good combination of coverage, service, and price.
Ultemecia on 04/26/2016, 03:31 PM - view
I wish I had some more questions to your job, but they've all been answered. I also love your ideas for event loot boxes and grand prize items.

My only question is how big is your network team, what are the job requirements and are there positions available. XD


Hi Ultemecia. We currently have 5 people on our network team. Each member focuses on different aspects, such as server configuration, network maintenance, setting up hardware in our office and in our collocation center, and working with various ISP and CDN vendors.

In general we look for people with the following attributes:
- Gamer or industry-level knowledge of MMORPGs
- A passion for PC and Console online games
- 2-4 years experience in the position for which they are applying
- Good communication skills
- Experience in the MMO industry (this is a plus, not required)

We are looking for a Database Developer (http://www.enmasse.com/jobs/d601) now and we do post new positions from time to time.
PoppyTheStout on 04/27/2016, 02:18 PM - view
There has been talk several times about a new forum So what is the status of new forum?

What is the most important change you want to see made to the forums?

To Space Cats and all you folks at EME you guy just keep getting better, did someone at work purchase a bunch of Deming's Books? :)


They exist:



Right now we are finishing up the configuration, adjusting the design, and testing features. Some TERA players have been helping us test them and pointing out to us changes we can make to improve the experience. The plan is to have them rolled out before the Secrets and Shadows update goes live in May.

DetectiveMitten on 04/25/2016, 10:58 PM - view
Cat or Dog person? :D


Definitely a dog person, DetectiveMitten. I got a golden retriever lab mix puppy from the shelter a few months ago named Poe and now my Instagram feed is full of puppy pictures.

Unfortunately I'm allergic to cats and they seem to know it. They follow me around the neighborhood.
Banim on 04/25/2016, 05:33 PM - view
Not sure if this is an area you work on, but just in case: what is the reason KTera's UI is less laggy than NATera's? Since not long ago some people have found that replacing the NA UI files with the korean client ones eliminates a lot if not all of the lag when opening, closing and using interfaces in-game.

The issue with the laggy UI has been brought up for years since the game released in NA, so it'd be interesting to know if this is due to something not working properly in our client or if it's simply because Korea's build is more updated (since they are a content patch ahead) or optimized. Whatever the cause, I hope NA can enjoy, at some point soon, the same better UI performance as KTera without players having to replace files.

Apologies if this is the wrong Q&A thread (in that case, can this be forwarded to the people who could know what's going on?). Thank you.


Thanks for the question, Banim. I don't have an answer to your question, but I do have a technical contact at Bluehole and I will forward it on to him. If I hear something back about this issue, I'll post an update to this question.
Zoknahal on 04/26/2016, 12:10 PM - view
Hello Geletron!

Since it is you and your team who supervised the creation of the Kyra Potion Shack, the Golden Gift Box system and the launch of TERA on Steam, is it safe to assume your team also worked on the creation of the TERA Rewards system and the TERA Emporium? If yes, how do you plan to improve it in order to be attainable for more players who do not spend EMP (lets face it, the current system is way too EMP based and loyalty doesn't exist only in buying EMP). If no, Do you have plans to tweak the current events your team created, and activate em on more Holidays?


Hi Zoknahal. Our work on the TERA rewards and Emporium system was mostly confined to integrating the reward points and reward credits portion of the systems with our account management and GM tools. I know the production team is reviewing player feedback from the forums and the TERA subreddit on how we can improve the program and make it a little more accessible to our free-to-play players, but I don't have details on specific changes we are going to make nor when those changes will be added to the game.

One really cool change that was developed for the TERA rewards system is on how items are delivered. Traditionally we have not been able to deliver stacks of items to players unless the stack of items is configured as its own SKU in game. That is why we used to sell stacks of loot boxes as separate items on our store. We worked with Bluehole to develop a new API that would allow us to deliver stacks of items so we could send one stack of 150 credits instead of 150 stacks of one credit to a player's item claim. My next goal is to update our in-game store so we deliver stacks of loot boxes instead of individual loot boxes when you order more than one.

We do have lots of plans on how to tweak Kyra's potion shack and gifting, though not all these plans have made it onto the development calendar. Here is a brief list of some of the changes I would like to make (all of these are subject to change):

1. Add the golden gift-box center to the in-game store.
2. Change our event RNG boxes so that your chances of getting the best items are increased if you have already opened some boxes without winning something.
3. Add grand prize items to our event RNG boxes so we can do stuff such as give away 3 Alienware computers or something along those lines.

We would also like to find ways to make it easier to bring back some of our older events such as Bamkiller and make details for those events visible in-game.
Maxog on 04/26/2016, 11:35 AM - view
Gonna quickly answer this one: Look up Scaleform UE3, it uses single threaded (most CPU's have 2+ cores aka dual threading or x-threading) CPU (newer games use the GPU due to it's free resource allocation and specialized peripherals [graphics cards]) rendering for TERA's UI (something constantly updated). Combine these 3 things and you get TERA's UI as a bundled, unoptimized mess.

----

Onto my question:
I imagine since you handle login, web, and server client loads Geletron that you probably dabble in the hardware field equally as much as the software side of things. How up to date is TERA's hardware for the web server, login server, client server, etc?

----


(On a side note, I really dig these weekly asks Spacecats, they're pretty good at keeping the community in touch with some of the lesser known members of the dev/production team which is EXACTLY what the community has been asking for for the past 1 and a half years)


Hi Maxog. We have an operations team that maintains our servers and network, but I can answer your question.

We have spent the last couple of years modernizing our infrastructure. The web servers, login servers, and other services are virtualized so we can spin them up and down as needed or move them to a new data center in case of an emergency.

TERA game servers are a little more complicated. TERA was designed to run on physical servers (about seven or so per world) and some of the hardware has been running since before launch. The physical servers are really expensive to set up which is one of the reasons we have avoided setting up a dedicated public test realm.

We are installing new hardware in our data center in the next couple of months to which TERA will be migrated. I don't have an exact date on when everything will be migrated, but that does mean we do have a few more extended maintenance windows coming in the future.

On a side note, we are also experimenting with virtualizing TERA. At this point we have run every part of the TERA infrastructure on virtual servers. It was one of the reasons why we didn't have as much lag last time we ran a double-drop weekend.
StarSprite on 04/25/2016, 11:56 PM - view
Why did it take so long for Tera to be released through steam? What was the most challenging part of that process you can tell us about?


Hi StarSprite. The most challenging part about getting TERA on Steam was working out the billing system. We figured out how to integrate Steam and En Masse accounts a couple of years ago when we published ZMR on Steam.

We were initially going to publish TERA on Steam in 2014 before ZMR, but we had to delay when we realized that we didn't have a way for players to sign up for Elite Status using Steam subscriptions. You are not allowed to redirect players to a subscription site that doesn't use the Steam wallet when players launch the game through Steam.

The compromise that we worked out with Valve was to offer the Elite Status vouchers. We worked with Bluehole to get them added back to the game for the release last May.
Angellys on 04/26/2016, 08:58 AM - view
Hi, I had no idea what to ask about the game so here's a personal question: what were your childhood dreams and why you decided to pursue this career?


That's OK Angellys.

My childhood dream was to become a research scientist. I'm a naturally curious person and I though it would be awesome to get to do experiments all day in a lab. I got to work as a research assistant at a cancer research lab while I was in college, but I had to find something new to do because working around chemicals all day triggered severe migraines for me.

As for how I got into the video games industry and why I chose to pursue this career, pull up a chair and old Geletron will tell you how that happened:

I wasn't allowed to play video games at home as a kid since we were poor and my parents thought it was a waste of money. I used to sneak over to my friend's house or my cousin's house to play games since they had Atari 2600 and NES game consoles. When I was older I saved all my money and bought a Gameboy portable console.

I really started getting into video games in college. My dorm floor used to have LAN parties and play Warcraft II or Starcraft when it came out. In those days only one person needed to have the disk and you could spawn copies for multiplayer.

After graduating I tried to get a job in the industry, but it turns out no one wanted to hire a fresh college graduate with a degree in English and a background in chemical engineering and organic chemistry.

Eventually I was hired as a variable data print operator at a print company because I knew how to use VBScript to manipulate data in Microsoft Excel. At night I read technical manuals and taught myself how to use Photoshop and how to build web sites using a text editor. I figured the only way I was going to get into the games industry was to become a web programmer so I focused heavily on learning about that.

For the next 7 years as a web programmer, as an iOS programmer, and as an Android programmer for an engineering company in Minneapolis. I was also keeping an eye out for interesting job opportunities in the video game industry.

After a particularly harsh winter in Minneapolis, I decided I needed to move. I chose to move to Seattle since I grew up on the west coast and since so many technical companies have offices here. Luckily En Masse had a job opening available as a front-end web developer and since I had a lot of web and mobile programming experience, I got the job.
Aulon on 04/26/2016, 05:05 AM - view
One of the draw backs of TERA is to get it to run smoothly one must optimize it themselves, simple things such as changing files to tell TERA to use more cores of your CPU, reducing particle size, ect. With out doing this the game is near unplayable at the higher level. That and the amount of memory leakage, why has this not been addressed and fixed in four years? If there are no plans on fixing it why not set up walk throughs on these forums for those that want to enjoy the game on the higher level, show a sign that yes it is an issue and En Masse can not fix it but would like to help in every way possible?


Hi Aulon. I really don't have a good answer for you since my team doesn't work with the source code, but I will ask our support team if we can put together a knowledge base article on game performance optimization. If there is already a resource that the TERA community has put together, we can add a link to it from the community page on our site.
Derpty on 04/26/2016, 12:13 AM - view
Gee one could wonder why people bother to write page long (and more) "rants". What you mean - judging by last thread - is:
No hard questions. That people really care about. No questioning issues with services. No ridiculous inconsistent censorship questions. No state of PVP questions.

Some won't apply to GELETRON ofc, but it's for future sake.

_____________________________________________________________________________________

Question time, i'll break the rule and go with 2:

1. Is the "GM" support team outsourced?

2. Did they ever play TERA?

_____________________________________________________________________________________


Ps. What? It wasn't mean towards GELETRON. And judging by the
service we non paying players get it wasn't mean at all.

EDIT://
Ps.2. Since you build tool for them i thought you might know.


Hi Derpty.

1. Is the "GM" support team outsourced?
A. Not at this time. We did have an offsite support team in Austin last year that helped answer support questions, but now all support is handled by a dedicated support team in our office.

2. Did they ever play TERA?
A. Yes, though some play TERA more than others. Playing TERA is actively encouraged at work. If Spacecats can convince one of our customer support team to do a QA session, he or she may be able to give a more detailed answer.
That error code comes from a change to server transfers that was rolled out with today's patch. It happens when the character you are trying to transfer has an item in his or her inventory that is bound to a different character. Before this update, the bound item’s owner was switched to the transferred character even if the item couldn’t be used by that character. For example if an Elin character transferred to a new server with a castanic costume in her inventory, the castanic costume would be bound to her even though she couldn’t use it.

If you remove the items in your inventory that are not bound to your character, you should be able to do a normal server transfer.

We are updating the server transfer page so an explanation of the problem is shown rather than the error number and we are going to update the patch notes with this information.
We are keeping custom avatars and signatures turned off at launch to reduce the moderation workload.
I manually removed the items from item claim that could not be claimed. If you submitted a support ticket for this issue, please make sure you close it.
It is a goof on our part. We were running a script to reward TERA reward points and it also tried to deliver zero credits to people as well. Turns out that when you try to deliver an empty item to someone in item claim that the game server delivers an empty box that cannot be claimed. We are tracking down the accounts that received these empty boxes so we can manually remove them. It will take a while to complete.
The Golden Gift box purchases will reward reward points and credits. If we missed rewarding points and credits for past Golden Gift box purchases we definitely want to know about it so we can send out those rewards. Please have your friend put in a support ticket about this issue so we can make sure he or she gets credit for purchases.
It was an oversight. The server transfers exist in system independent of our in-game and web stores so we didn't catch it when we updated those other purchase systems. The team is looking into server transfers now and they will grant reward points and reward credits in a future update. I don't have an exact date when the work will be completed, but we will post a notice to the forums when it is live.
We are going to have new forums. We signed a deal with a forums developer in January and have completed the first phase of integration with our existing account system. Right now we are testing the forums with a different title we publish before opening them up to the TERA community.

I don't have an exact date on when we will roll them out for everyone, but I would like to get everyone on the new system before this summer.
We worked with Bluehole and they were able to provide us with a hotfix that reduces the amount of info they collect when the game lags a bit. We deployed the hotfix during today's maintenance. You will still notice traffic to the Amazon IP address, but now there is significantly less connectivity information being transmitted. We hope that helps clears up some of the lag issues you have been experiencing.
We believe we have pinpointed what is causing the problem. We are contacting Bluehole now to see what we can do to resolve the issue. I will post an update to this thread when I have more information.
Hi everyone,

The technology team at En Masse is looking into this problem. We are not hosting servers on Amazon so we cannot pinpoint an immediate cause of this problem.

It would help us narrow down the problem if you could provide us with a little more information:

1. How did you download the game (through Steam, Happy Cloud, TERA web site, BitTorrent, etc)?
2. What are you doing in game when you experience the lag spikes (waiting in town, running a dungeon, browsing the in-game store, etc)?
3. How often are you experiencing the problem?
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