TERA Online dev tracker
Denommenator (Senior Producer)
We've been discussing highlighting specific dungeons on weekends with increased drops as an "event".

Your complaints regarding Ruinous Manor HM are well taken.

What do you think would represent a worthy buff to the rewards?
We've identified the source of the issue and expect things to be resolved shortly (15 to 30 minutes by our estimation).
S1eep wrote: »
Meningitis wrote: »
I like how the forum banner about the issue went from blue to red. Servers are down sound the alarmmmmmmmmmmmmmm.

and now its yellow

They should turn it back to red. White text on yellow is terrible.

Color was changed simply so it would stand out more. I agree the color combo is not the best.
There appears to be a DNS issue impacting our data center. Our Operations team is working with our service provider on the issue.

The servers are currently live, but connections may be unstable. Log in to the game via the launcher is extremely spotty as you're well aware.
There is the Wintera Snowfield battleground event in case you missed it:

http://tera.enmasse.com/news/posts/wintera-snowfield-returns-with-jackpot-rewards
There are no events planned beyond the Wintera Snowfield battleground. We looked into re-enabling Fat and Tiny Santas, but it appears to be no longer be supported (at least from what we could tell).
Yes, you can send them to anyone, even the same person repeatedly.
RIP Denommenator.

But seriously, Noesis has proven to be extremely capable in his short time here thus far. I am confident that TERA is in good hands.

We'll be shipping a build together early next year, after which I'll hand off the reins.
It does! When you purchase a Golden Gift Box it will grant both TERA Rewards points (towards leveling up) as well as Reward Credits which will be delivered to your Item Claim in-game.
Dreamstorm has been disabled in an effort to improve some of the issues individual players are reporting.

We'll be posting a full summary of recent network incidents that impacted TERA's overall network performance as well as details surrounding a compensation package tomorrow (12/15/2016).

We appreciate all the reports players have submitted in this thread. They will aid in our continued investigation and monitoring of TERA's server performance going forward. In order to separate major network incidents from isolated, player-specific issues, we are locking this thread as it has served its purpose.
In response to player feedback, and until we can pinpoint exactly the impact of this event on TERA's overall performance, we are disabling Dreamstorms effective immediately.

We'll continue to monitor network performance and investigate performance surrounding this feature, but until further notice this feature will remain disabled.
Drops will resume today starting at 11 a.m. PST. We'll also be running this for the remaining weekends in December. A news post will go up shortly detailing this in a more official capacity.
We are aware of an issue affecting the servers right now and are investigating. It appears to be a traffic spike at an upstream node.
Yes, Golden Gift Boxes will return this year but I can't say much more than that quite yet.
RKC wrote: »
Will you guys be bringing back the scarfs?

The ones that turn you into a snowman?
Starting today (12/2) at 11 a.m. PST until Monday, December 6 at 11 a.m. PST, reset scrolls for Lilith's Keep and Ruinous Manor will be rewarded for completion of specific dungeons:

1) Completion of the following dungeons will grant a reset scroll for Lilith's Keep (Normal):

- Shadow Sanguinary (Normal)
- Demokron Factory (Hard)
- Lilith's Keep (Normal)
- Vault of Kaprima (Normal)

2) Completion of the following dungeons will grant a reset scroll for BOTH Lilith's Keep (Hard) and Ruinous Manor (Normal):

- Lilith's Keep (Hard)
- Sky Cruiser Endeavor (Hard)
- Ruinous Manor (Normal)
- Shadow Sanguinary (Hard)

3) Completion of the following dungeons will grant a reset scroll for Ruinous Manor (Hard):

- Ruinous Manor (Hard)

Scrolls are being distributed as a drop off the end boss in the above dungeons and, upon pick-up, will distribute to all members in the party. All scrolls are bankable but not tradable.

To re-iterate, Lilith's Keep and Ruinous manor are not intended to be reset with a regular instance reset scroll both in the previous and current build version.

Because of this, we will be distributing these scrolls through other means, such as rewards for completing dungeons as above, or as event rewards.
The scrolls will be dropping this weekend according to the previous format. This will start at 11 a.m. PST today (Dec. 2). I will be re-posting the details in a separate, stickied thread.

To re-iterate, Lilith's Keep and Ruinous manor are not intended to be reset with a regular instance reset scroll both in the previous and current build version.

Because of this, we will be distributing these scrolls through other means, such as rewards for completing dungeons as we've been doing, or as event rewards.
It has been brought to our attention via the player council and since been confirmed via our monitoring tools that Dreamstorms are affecting server-wide performance. We have a couple ideas about how we might alleviate the issues caused by Dreamstorm but they must be deployed during a maintenance.

As such, we have made the decision to disable Dreamstorms effective immediately. They will remain off through Dec. 6 at 7 a.m. PST.

Following maintenance on Tuesday, we will continue to monitor the situation and continue to make changes as necessary.

Thanks for your patience while we work to improve the feature and my apologies that you will not be able to participate in the event this weekend. We think it's for the best of the player base at large heading into the weekend.
I thought what GF put together was really cool and I'd like to do something similar. It's definitely on our radar.
They're not dropping right now but they will be this weekend.
Patch notes live here: http://tera.enmasse.com/news-page/patch-notes/patch-500203en1
Patch notes are in progress, should be up shortly. Maintenance will run 7 to 10 a.m. PST tomorrow.
There will not be a maintenance tomorrow during our regular time. Instead, we'll have maintenance on Wednesday this week to deploy the Fang and Feather update.
The following products will not be discounted further during the sale:

Picnic Party Bundle
Garden Party Smart Box
Rodeo Girl Smart Box
RassleMania Smart Box
Picnic Party Loot Box
Summer Social Loot Box
Rowdy Rodeo Loot Box
Squared Circle Loot Box

Is it possible to get a list of what will and will not be discounted?

Everything else in the store will be discounted, with the exception of Elite Status Vouchers.
The following products will not be discounted further during the sale:

Picnic Party Bundle
Garden Party Smart Box
Rodeo Girl Smart Box
RassleMania Smart Box
Picnic Party Loot Box
Summer Social Loot Box
Rowdy Rodeo Loot Box
Squared Circle Loot Box
Qew wrote: »
@Denommenator Help pls, I still haven't received any boxes, maybe the source where I loaded it is from amazon?

EMP purchased through Amazon unfortunately does not apply for the Ultraplasma promotion (this was added to the news post yesterday). If you contact our customer support team, they may be able to help you out.
Try to re-connect to the server and try again. If that doesn't work, try and exit the game and the launcher completely and re-launch.
Lessiem wrote: »
Another great "event" from our friends of Tera!! (and yes, thats sarcasm)

This is uncalled for.
Vysse wrote: »
Lessiem wrote: »
Another great "event" from our friends of Tera!! (and yes, thats sarcasm)

There are plenty of other great sales...I was just annoyed at the wording.

The elite status vouchers are the one exception in those categories. You're right the original wording should have reflected this. I will update the news post to include it.
Vysse wrote: »
Vysse wrote: »
I just added the Picnic Party Bundle and the Ultrasplasm weapon skins to the dressing room so you may admire them. B)

dMOkJ9m.jpg


Lol and removed all else?

Log off the server and then log back in and everything should re-populate.

Yup that did it. NOW GO EAT YOUR TURKEY WHAT ARE YOU EVEN HERE FOR!?!?!?

Got some pre-sale jitters. Double-checking everything and cleaning up some product descriptions in the store.

Also prepping an email promoting the sale to send after dinner tonight.

EME is wise to put the resident-Canadian in charge of the sale each year. ;)
Vysse wrote: »
I just added the Picnic Party Bundle and the Ultrasplasm weapon skins to the dressing room so you may admire them. B)

dMOkJ9m.jpg


Lol and removed all else?

Log off the server and then log back in and everything should re-populate.
WG7WWET5R3 wrote: »
If i use amazon to purchase emp would i still get the loot boxes and smart box?

EMP purchased through Amazon will not apply, as in year's past. I have added a note about this to the news post:

Only EMP purchased from the TERA Store (at https://store.enmasse.com/tera/emp) and EMP purchased with your Steam wallet will yield the Darkflame Loot Boxes and the Ultraplasma Smart Box.
I just added the Picnic Party Bundle and the Ultrasplasm weapon skins to the dressing room so you may admire them. B)
This vote is for retired items that players want to see return during the last day sale that are not regularly available.

The rest of the store (with the exception of a few very recently released items) will also be discounted, if that wasn't clear.
LancerJiva wrote: »
It will indeed be released on November 30. It's not clear yet if we'll have a maintenance on Tuesday or not. I'll let you know once finalized.

@Denommenator can we get some clarification on whether or not the Ambush smart boxes will be put into rally quests as the EU patch notes state for when they got it?

Not sure what's going on over in EU, but the rally quest monsters in our build reward Imperator boxes and not Ambush boxes.
Obscumbra wrote: »
vrale wrote: »
You couldn't have decided to push it too a Thursday then??
I can give you the IT answer for why you never push new builds on Thursday: because you may have to deal with bugs on the weekend. That's why most teams choose Tuesday or, if not, Wednesday. The maintenance they sometimes have on Thursday is often bug fixes for things pushed on Tuesday.

Then why not Tuesday? Or even next week?

The Wednesday release date was influenced by a late hotfix we received from the developers to resolve a crash bug that affected other regions upon release. This resulted in our QA team losing a day of testing (in order to get the build up in our test environment). With this particular build's turnaround time already incredibly short relative to the size and scope of the update, and the team also coming off a long weekend here in North America, we felt another day of testing and patch note preparation was necessary.
It will indeed be released on November 30. It's not clear yet if we'll have a maintenance on Tuesday or not. I'll let you know once finalized.
All our info, including release date, is up here: http://tera.enmasse.com/game-guide/fang-and-feather

This isn't intended and will be fixed as soon as I arrive to the office in like 30 minutes.

As for the contents of the elite box, the stack of 30 was added in addition to the stacks of 500.
Our Operations team is aware of the current issues and is investigating.
The jackpots are available in Corsairs' Stronghold and Fraywind Canyon. I have updated the news post with this information. Thanks for the heads up.
Dekomorii wrote: »
i want the black ribbon eme this is no time for games

Black and white costume and matching accessories will be released next Friday for Black Friday.

But will they be available from Black Friday onward, or is it a Black Friday only thing?

There will be a bundle containing the dress and three matching accessories that will be available exclusively during the Black Friday sale. After the sale, the costume and accessories will be available from a loot box only.
Post for weekend events is up here: http://tera.enmasse.com/news/posts/extra-life-weekend-events-part-two

Instance reset scrolls for the new dungeons are also active: https://forums.enmasse.com/tera/discussion/8641/regarding-instance-reset-scrolls/p1
Digivolve wrote: »
Starting today (11/18) until Monday, November 21 at 11 a.m. PST, scrolls will again drop according to the same logic as the previous weekends. I have also updated the OP with this information.

Is this going to be the new policy going forward or are elite and standard reset scrolls supposed to be working again in the near future?

We will not be adjusting them ourselves to work with the new dungeons. This change may come in a future build but as of this writing, I don't have a timeline from the devs.
I doubt we'll get a preview up (I'm still working furiously on the discount schedule and configuring the sale), but we will announce the sale in full next Wednesday afternoon (that's the plan anyways).
Starting today (11/18) until Monday, November 21 at 11 a.m. PST, scrolls will again drop according to the same logic as the previous weekends. I have also updated the OP with this information.
Rowlet wrote: »
Dekomorii wrote: »
i want the black ribbon eme this is no time for games

Black and white costume and matching accessories will be released next Friday for Black Friday.
Evell wrote: »
same and rng for winning the dress they have is much lower than the other ones so gud luk

Honestly, its set at the same chance as other recent costume releases.

From the pictures on the lootbox, there's a red dress in the set also, but I don't see one in the dressing room. The red hat is there but the dress isn't. Could we preview that one, too?

The green dress is for elins only. The red dress is for the other races. They should all be in the dressing room, but allow me to take a look.
Dekomorii wrote: »
i want the black ribbon eme this is no time for games

Black and white costume and matching accessories will be released next Friday for Black Friday.
Evell wrote: »
same and rng for winning the dress they have is much lower than the other ones so gud luk

Honestly, its set at the same chance as other recent costume releases.
ARESxGOD wrote: »
Why not just release the full patch notes insted with this trickle down stuff to create hype ? An honest question i actualy want to know.

We're still working to translate and verify the build notes. This is an involved process that usually occupies the QA team right up to release.
The only change deployed this past Tuesday was the addition of the items releasing this Thursday. We're planning to push out some additional changes next week which will be detailed in patch notes to be released on Monday, November 21 at approximately 4 p.m. PST.
Reserving to communicate further information.
Just received a report from our service provider that they believe the issue is resolved. We're awaiting a report from them on the root cause.

If you were experiencing trouble logging in or server disconnects, please try again and report back if you continue to experience issues.
Our service provider has been made aware of the issue and is actively working on a solution. We are awaiting an update.
Our Operations team is investigating internet issues surrounding our data center which are affecting inbound traffic and causing the current log in issues. I'll report back with any updates as I receive them.
Green/red costumes, related accessories, and dyeable versions next week.

Black and white plus accessories for Black Friday.
Starting today (11/11) until Monday, November 14 at 11 a.m. PST, scrolls will again drop according to the same logic as last weekend.
Our Operations team is investigating the issues reported in this thread with our various partners and service providers. We have not yet identified a root cause but we have definitely observed irregularities over the past couple days that align with the issues players are reporting in this thread.

What would be helpful is specific report of errors you received (on the launcher), as some players have submitted, or the symptoms you're experiencing (such as "disconnected during this dungeon at this time" or "I can't log in").

We appreciate your patience while we investigate these issues and apologize for the inconvenience they've caused; I know it's been extremely frustrating.
LancerJiva wrote: »
The patch notes say that reset scrolls will grant the ability to reset Ghilliglade and Baracos/Akasha's Trial. These dungeons were never resetable in the first place. Is this a typo or will the dungeons actually be resetable?

They are now, yes.
The dungeon specific reset scrolls will be distributed via other means that we are still working on.
The TERA servers will be down for maintenance on November 8 from 7 to 11 a.m. PST. This extended maintenance is required for our Operations team to perform some necessary hardware updates.

During this extended maintenance, the web store for all EME titles will be inaccessible. This means that purchasing EMP, purchasing products with EMP on the web, and player EMP balances will be inaccessible during the maintenance.

The patch notes for changes being deploy to TERA can be viewed here: http://tera.enmasse.com/news-page/patch-notes/patch-480402en4
Updated OP:

UPDATE (11/04 @ 4:48 p.m. PDT): Jackpot system was busted. We're dropping them off end bosses now. The rules are much the same, but we ditched the 50/50 chance (we only did this as the jackpot system required it):

1) Completion of the following dungeons will grant a reset scroll for Lilith's Keep (Normal):

- Shadow Sanguinary (Normal)
- Demokron Factory (Hard)
- Lilith's Keep (Normal)
- Vault of Kaprima (Normal)

2) Completion of the following dungeons will grant a reset scroll for BOTH Lilith's Keep (Hard) and Ruinous Manor (Normal):

- Lilith's Keep (Hard)
- Sky Cruiser Endeavor (Hard)
- Ruinous Manor (Normal)
- Shadow Sanguinary (Hard)

3) Completion of the following dungeons will grant a reset scroll for Ruinous Manor (Hard):

- Ruinous Manor (Hard)

Scrolls are being distributed as a drop off the end boss in the above dungeons and, upon pick-up, will distribute to all members in the party. All scrolls are bankable but not tradable.

This is a temporary resolution, we're working on a fix for the instance reset scrolls that will at the very least add back those dungeons that were removed from functionality upon release of Spellbound. Beyond this weekend, we'll continue to come up with some creative ways to get scrolls for the new dungeons in your hands.
@Spacecats We are standing at the last boss in RMHM for 10 minutes already wondering should we clear ( the reset scrolls are not working ) or we can get our scrolls manually or something ? Took screenshots as well ~

You should clear it. We are not having any luck with getting the scrolls to distribute via this method. We're exploring other options.
Updated OP with current status.
Starryskys wrote: »
noted there is not a way to get a reset for Runious Manor Hard mode unless this was a typo. Read the stuff in bold.

You're right, it was a typo. Thanks for pointing that out. I fixed it in both posts.

Updated OP:

UPDATE (11/03 @ 11:18 a.m. PDT): Until Sunday, November 6 at 11:59 p.m. PDT, we'll be distributing reset scrolls for the new dungeons according to the following methods:

1) Completion of the following dungeons will grant a reset scroll for Lilith's Keep (Normal):

- Shadow Sanguinary (Normal)
- Demokron Factory (Hard)
- Lilith's Keep (Normal)
- Vault of Kaprima (Normal

2) Completion of the following dungeons will grant a reset scroll for either Lilith's Keep (Hard) or Ruinous Manor (Normal) at 50/50 chance:

- Lilith's Keep (Hard)
- Sky Cruiser Endeavor (Hard)
- Ruinous Manor (Normal)
- Shadow Sanguinary (Hard)

3) Completion of the following dungeons will grant a reset scroll for either Lilith's Keep (Hard) or Ruinous Manor (Normal):

- Ruinous Manor (Hard)

Scrolls are being distributed as a jackpot at a 100% chance. All party members will receive the scrolls as a parcel delivery following successful completion of the dungeon. All scrolls are bankable but not tradable.
We are currently discussing with the developers the situation around instance reset scrolls. While it was by design that the new dungeons could not be reset using existing scrolls upon release of Spellbound (in the sense that these are the build's default settings and it is with these settings the build was shipped globally), we understand this is not the norm in our version, so we're exploring what can be done to improve the situation in response to player feedback. This might include distributing dungeon-specific reset scrolls in the context of an event or giveaway or it might mean allowing the existing scrolls to reset the new dungeons in the build. Any solution would include dungeons that could previously be reset pre-patch (SS, SSHM, DF, and DFHM) as well as LK and RM.

I'll report back with any new information, timing, etc. once I have it. We are approaching this with urgency and will take some form of action in a short timeframe.
Kensama wrote: »
Confirmed with the developers this evening that this is intended behavior. New dungeons cannot be reset surrounding release and will be added to the pool of dungeons that can be reset in a future build.

Not sure what was communicated on this previously but may the conspiracy (and abuse of Spacecats) rest.

Why cant i reset old instances? The reset scrolls do not work period. For any dungeon.

Unfortunately, I don't have an answer for that. I'll have the QA team look into it tomorrow and get back to you when I have more information.
Confirmed with the developers this evening that this is intended behavior. New dungeons cannot be reset surrounding release and will be added to the pool of dungeons that can be reset in a future build.
The Ops team worked some magic and our monitoring suggests the situation is improving but we'll continue to keep an eye on things.
Montblanck wrote: »
Re-posting:

Hey all, just wanted to let you know we're aware of the issue and working to identify the source. I'll report back with any info as I receive it.

Thanks man.

On a side note: I do hope nobody got electrocuted because last time Spacecats promised an electrocution device to be attached to Treeshark whenever server goes nuts. Just hoping when you took his place you didn't take that as well. :p

That explains the spastic dance I broke out into about a half hour ago.
denomes wrote: »
Hey all, just wanted to let you know we're aware of the current issues and working to identify their source. I'll report back with any info as I receive it.

Need to get your account upgraded with the EME logo, Denom :p

Thanks for the update.

That's my not-so-secret other account. Oops.
Re-posting:

Hey all, just wanted to let you know we're aware of the issue and working to identify the source. I'll report back with any info as I receive it.
We took these down temporarily until they're fixed.
They'll be released later today, we're working on some stuff surrounding the build deploy right now.
TankDat wrote: »
Ginjitsu wrote: »
LancerJiva wrote: »
TankDat wrote: »
@Spacecats Can you clarify whats going on here?

Spacecats hasn't been active since the 1st of this month.

@Spacecats doesn't love us no more. :(

Say it aint so :V Hope everythings alright with him

He's good, he just took a couple days off surrounding PAX. He'll be back tomorrow.
Syjitra wrote: »
I don't think they would drop from the old inner boxes because their names are completely different. However the fact they are there suggests tomorrow or next week to see their loot box in the store.

I can confirm these are hitting the store tomorrow morning. They were added to the Undergarment Box in-game in preparation for their release.

Does this mean they will be adding a name and a description of what stat they give tomorrow? Because I got a pair and it displays no name and no stats other than the defense and balance (I know they are +20 crit though because it shows I gain 20 crit by equiping).

We're currently looking into the description issue. Have you tried to restart your launcher since you noticed this?

Syjitra wrote: »
I don't think they would drop from the old inner boxes because their names are completely different. However the fact they are there suggests tomorrow or next week to see their loot box in the store.

I can confirm these are hitting the store tomorrow morning. They were added to the Undergarment Box in-game in preparation for their release.
We are aware of the issue and currently investigating.
En Masse Entertainment is looking for player input regarding an upcoming project and will be holding in-person user testing sessions at our office in Seattle, Washington on the mornings and afternoons of August 1, 2, 8, and 9.

To be eligible to participate, you must have experience playing one of the following MMOs on Playstation 4 or Xbox One:

- Final Fantasy XV: A Realm Reborn
- Neverwinter
- DC Universe Online
- The Elder Scrolls Online: Tamriel Unlimited

Please fill out the application at the link below before July 25th to apply. You will need to sign-in with a Google account to complete the form.

http://goo.gl/forms/bubJ39qAEC0v44JH3

Attendees will be given 10,000 EMP and a cosmetic item for their participation.
The URL changes when the title changes. New URL is: http://tera.enmasse.com/news/posts/introducing-tera-mongo-july-21-31
Micke76 wrote: »
Any ETA when we will recive the items ?

As of about 2:30 p.m. PDT this afternoon, the items have now been delivered to those that didn't receive them. Please check your Item Claim.
The products have been fixed and re-added to the store. We are still in the process of identifying the players that purchased the products and did not receive them. I'll keep you posted on our progress.
I identified the issue preventing delivery to Item Claim and have removed the products from sale temporarily until we can fix it.

We are in the process of identifying players that purchased either product and did not receive it and will re-deliver them to Item Claim as soon as we can.

Apologies for the inconvenience and thanks for your patience while we work to resolve this.
Vunak wrote: »
This is now fixed for winners of the prize going forward.

We are currently identifying the players that won this item so far in order to send them the correct amount of credits. I'll post back with any updates.

Can i trade my 10k reward credits I was supposed to get for a Cromatic Chapeau?

. . . .

Unfortunately no, but that item may appear in the Rewards Emporium in the future.
We have now delivered credits to those players that won the 10K jackpot.
This is now fixed for winners of the prize going forward.

We are currently identifying the players that won this item so far in order to send them the correct amount of credits. I'll post back with any updates.
Page is now updated, we'll have a news post up as well shortly.
It's heart-warming to know that somehow is as knowledgeable about the history of TERA's cosmetic items as I am (or perhaps even more so).

Very impressive!
Kiraboshi wrote: »
Treeshark wrote: »
The steadfast tokens stop distributing at 5pm on Thursday.

They seem to have stopped distributing much earlier.

Steadfast tokens should still be distributing for another hour or so, however the costumes available from the KS and VG credits were removed with maintenance this morning.
Wuruq wrote: »
There's one weapon skin in particular I've been waiting to make a return (Nut Hatch) and it's good to see there's a chance for it, but I wonder if the smart box for it will still be unable to be traded. I hope they changed that.

I can confirm that the Nut Hatch weapon skin contained in the Weapon Skin Loot Box released today is indeed tradable.
Dressing room is updated with the flying mount and plasma shurikens.

Apologies for the delay, yesterday was a bit...hectic.
Rida wrote: »
When can we throw away the contest tickets in game? they're non discardable

We're pushing a change to make them discardable. It should make Tuesday's maintenance. Once that happens, feel free to toss 'em we won't use them again. If we do a similar event in the future, we'll make new tickets.
We announced the winners of the elin statues on our stream this afternoon and we have delivered emails directly to all of the winners. This was just announced here: http://tera.enmasse.com/news/posts/seek-spell-winners-selected

Watch the email inbox of the address associated with your En Masse account to see if you're a winner!
A plasma (and master plasma) shuriken for the ninja will be added to the existing plasma weapon skin smart boxes upon launch of the update on May 17.
We looked into this after seeing this post and identified that the Level 65 reward for Berserker was not configured correctly. This is now fixed, but if you were affected you'll have to contact our customer support team to receive the rewards.
More tickets equals more chances to win.
Thanks for pointing this out. I'll get it fixed up right away!
Completing the 22nd floor in Dreadspire will now drop ten Level 65 Shadow Letter Boxes per party member. I updated the event news post as well.
These items will hit the elite hotbar next Tuesday, April 12.
Delivery of Reward Points has completed. We will start sending Reward Credits tomorrow.
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