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Hello!

Today, we launched the PlayStation 4 version of TERA in Japan! Woohoo!

In the interest of full transparency and to head-off any speculation or conjecture, we wanted to let you know that in the Japanese version of the game, the in-game store details the probabilities of winning certain items from loot boxes.

While many products in the Japanese in-game store may resemble products sold in the NA/EU console versions (and even the PC version is some cases), these products were created uniquely for the Japanese market and the probabilities published therein may not necessarily reflect the probabilities in other versions of TERA published by En Masse.

Just a heads up!

Thank ya,
Denommenator
Thanks very much to everyone who spoke up in this thread and made their voice heard about the state of PvP in the console versions and the position of PvP servers within our plans for next week’s server merge.

A lot of great thoughts, opinions, potential solutions, and ideas for new features were put forward. We have reviewed them all, discussed them at length internally, and will be collating them into a central location for hand-off to the developers.

After much debate, as well as some back-and-forth with Bluehole on the subject, we have decided to uphold our plan to merge the existing PvP servers within each platform and region combination down to a single PvP server (with the exception of XB-EU, which will only maintain a single PvE server going forward).

A few factors informed this decision, including:
  • A desire to preserve open world PvP in the console versions of TERA so that it remains available to the players that love it and so that the game remains well-positioned to receive any future updates to this system
  • A commitment on the behalf of En Masse to structure events such that engagement with PvP servers is increasingly incentivized. This means that events may yield increased rewards on PvP servers compared to PvE servers in the future, as a way to encourage players to play there.
  • The hope that some of the exciting ideas for open world PvP put forward in this thread might see the light of day. We will follow up on the ideas that we're handing off to Bluehole and will update you as they get reviewed.

Of course, we’ll remain flexible and responsive to re-evaluating this decision in the future should server populations warrant it.

Thanks again,
Denommenator
In the interest of transparency and since no official response has been provided in this thread:

The exploit was recognized and fixed on July 9. It impacted only the XB-NA servers and was caused by a mis-configuration of the event (an error) and was not intentional (all other servers/regions could receive only one box per server).

Since then, we have identified all players that exploited the event and the most extreme offenders have had their accounts temporarily locked while we perform some clean-up and investigate the scope of impact on the economy of those servers.

Many of the most extreme offenders will remain banned as their actions were clearly against the spirit of the event and ultimately our rules of conduct:

"No exploiting: If you find a bug or glitch in the game that provides and unfair advantage, let us know about it instead of using the exploit for your own benefit."
Hey all,

We hope you’re enjoying this update and your new gunner characters.

You’ll no doubt have noticed some buffs applied to you upon entry to select dungeons in this update. These weren’t listed among the patch notes, so I want to explain a bit about the motivations behind their inclusion in this build.

The full list dungeons in which these buffs are applied are listed below:

Vault of Kaprima
Shadow Sanguinary
Demokron Factory
Lilith's Keep
Sky Cruiser Endeavor (Hard)
Shadow Sanguinary (Hard)
Lilith's Keep (Hard)
Ruinous Manor
Ruinous Manor (Hard)

And these are the buffs:

Bravery—Increases skill damage and Attack Speed. Reduces damage received.
Divine Grace—Increases Power and Endurance.
Divine Grace II (High iLvL Dungeons)—Further increases Power and Endurance.

What we’ve observed so far is that dungeon completion rates and, by extension, gear attach rates are below where we’d expect them to be when comparing with the same version on PC. There are many potential reasons for this, including the newness of TERA on these platforms, the percentage of new players that make up the current audience vs. PC, the quantity of end-game players, and the general difficulty of these instances.

These buffs were implemented as a quick way to try and improve dungeon completion rates and end-game dungeon participation on consoles. They’re not intended as a permanent solution. They may stick around, but probably not, so enjoy them while they’re here.

The teams at Bluehole and En Masse are exploring other ways to better balance dungeons and improve dungeon completion rates on console. These range from simple things like events that encourage dungeon participation with increased rewards, all the way to full-on re-balancing of boss monsters in the console versions.

We’re monitoring the effects of these buffs closely, but we also want to hear your feedback, so let’s have it! Like ‘em? Hate ‘em? Tell us why and how they’ve impacted your play experience in this patch vs. the previous one. We look forward to hearing from you.

--
Denommenator
TERA Team @ En Masse
The console version will receive the Summer Festival. It's being developed/debugged currently and is targeting release sometime in July.
This is complete. We will be deploying a proper hotfix (client update) later today that re-enables chat.
Current log in issues on XB1 are due to the client update that just went out. We will be running a maintenance in approximately 30 minutes that will allow access to the game.Following this maintenance, chat will be disabled temporarily but crash issues should be resolved.

We'll be deploying a proper hotfix (client update) that will resolve this issue later today.
We have identified the source of the client crash issues that many players are experiencing following the update to 1.07 on EU servers on PS4. To allow players to log in and play we will be deploying a server-side update within an hour or so. Following this update, chat will be disabled temporarily but crash issues should be resolved.

The scheduled maintenance on 05/14 to deploy this update to PS4-NA servers and on Xbox One is postponed.
Starting today, Wednesday, April 25, elite status players will receive 15 EMP daily upon login to TERA on Xbox One and PlayStation®4.

The daily delivery resets at Midnight UTC on European servers and at Midnight PDT on North American servers. To trigger the delivery, you need to return to the title screen and re-enter the game by hitting the "Play" button.

In addition, all elite status players will receive a one-time delivery of 300 EMP for logging in between now and Tuesday, May 1 at 06:59 UTC (April 30, 2018 at 11:59 p.m. PDT).
Can you please direct message me the following information:

- Platform (PS4 or Xbox, sounds like you're both on Xbox)
- Region you're playing from
- Gamertag/OnlineID

This will help us to drill into the specific error you're experiencing. It's a tough one because it's not very widespread.
A client patch has been released for PlayStation 4 and Xbox One that is intended to fix the following issues:
  • Fixed an issue with the self-resurrection pop-up not displaying correctly.
  • Added UI messaging regarding how to resurrect after dying in a dungeon, which should help clarify things. We are planning a more fundamental fix or re-design for a later time.
  • Fixed echoes/audio issues within dungeons and caves.
  • We partially fixed the crafting anvil in Velika; players must open the crafting menu first before approaching the anvil.
  • Fixed several general client crash issues.

Some additional fixes will be deployed during a maintenance to occur on April 14 and April 15, announced here: http://tera.enmasse.com/news/posts/server-maintenance-april-16-2018
We have published this list more broadly to our news feed here: http://tera.enmasse.com/news/posts/week-one-known-issues

Bluehole has been working hard to resolve some of these issues and I am happy to report that we are testing a build in-house that is intended to address some of the higher-priority items on this list. When we have an ETA for that build's release, we'll let you know!
We're targeting delivery this week. If there is any delay in that you'll we'll get the word out.
It's been an extremely busy week here for the console team at En Masse, but I wanted to take some time today to jump in this thread and make a statement because I honestly feel bad about this whole situation around the Founder's Pack page and this absolutely deserves a response. I'm sorry I couldn't make it sooner.

In the lead-up to Head Start launch, there were a million things going on and, while reviewing the contents of the Founder's Pack page, I didn't realize that each image was clickable revealing a description of each item contained in the packs. For this silly reason, the misinformation/errors regarding elite status EMP distribution weren't caught. It was a mistake and wasn't intended to intentionally mislead players or persuade a purchase based on incorrect information.

In any case, "too busy" is no excuse and we will work to restore your trust by being more diligent about these things in the future. If you have any further questions or concerns regarding the Founder's Packs, please submit a support ticket as follows and a member of our team will help you out:

(TERA> TERA PS4/XBOX: Purchase and Billing Support> Founders Packs> General Inquiry)

Regarding the lack of account-bound items in the packs or within the console version of TERA in general, the system by which we offer and distribute account-bound items does not currently exist in these versions. It may be developed in the future (along with the elite feature granting EMP for daily login) but it is simply not available at this time.
The materials necessary to evolve your egg will be included in future item drops for the Item Pass. VinyItalis above is right.
It's been a hectic couple weeks as we've working day and night to launch this game across multiple platforms and territories. Our player relations team is comprised of a few people, each with different roles and functions. This means that the person responsible for managing the partners program and updating Twitter is not necessarily the same person on forum and Discord duties. We're trying our best to keep up discourse with players across all our communication channels but there's only so much CobaltDragon to go around.

Rest assured that reported bugs are being captured and passed along to the developers. The reality is that, getting these things sorted out is going to take a bit of time. Build pushes on console are a bit more involved than PC so things will be a bit slower, at least at the start. Right now, we're focused on launching a game.

I'm locking this thread because it's went way off the rails and bordered on an attack of EME staff to begin with.
The EMP awarded during Open Beta, as well as anything purchased with EMP will not carry over to launch. It's intended to help us stress test our commerce-related technology during the Open Beta only. Sorry!

The only permanent unlockables coming out of the Open Beta are the BAM masks that can be won through our challenge board event:

http://tera.enmasse.com/news/posts/tera-console-open-beta-events
Test has not yet begun/the server isn't yet live. It starts in 25 minutes or so...
Everything unlocked or purchased during Open Beta will not carry over to launch. This is because the servers/player database will be wiped following open beta.

The only permanent unlockables coming out of the Open Beta are the BAM masks that can be won through our challenge board event:

http://tera.enmasse.com/news/posts/tera-console-open-beta-events
RSS feed in the launcher is now fixed.
A little while longer, yes. It will depend in part how the open beta performs. We ironed out a lot of issues during the previous technical test, but we anticipate the load during open beta will be quite a bit larger so hopefully things run smoothly.

This is the reason we opted to do an open beta instead of a closed beta, we really want to stress test the server to ensure we're ready for launch.
VG rewards and reputation are now doubled through 01/31 at 11:59 p.m. PST.
Locking this thread since the issue has been resolved and there is another thread on the topic.
The issue with Ghillieglade should now be resolved and everyone's instances for that dungeon have been reset.
canikizu wrote: »
@Spacecats What about VG rewards, which is metamorphic tokens for rkem and bp? RK has been out for over a month and we don't get any tokens from clearing it. In all other servers, you get 4500 tokens from clearing it.

Assuming you get 1 clear a day, that's almost 150k tokens that people are missing.

These rewards have now been added to the once-a-day vanguard requests for Broken Prison and RK-9 Kennel (Hard).

Broken Prison = 1,350 Metamorphic Emblems
RK-9 Kennel (Hard) = 4,500 Metamorphic Emblems

These will persist for the foreseeable future.
clfarron4 wrote: »
VG rewards are currently doubled so that should include the dragon scales. Is that not the case?

VG rewards were doubled until the New Year, when the event that was in place to double them stopped. Dragon Scales drops were doubled as part of this.

I think what is meant by the original post is that they would like to remind you to please scale all the rewards that were doubled as part of the VG Rewards event accordingly. In the case of this month, that would mean that everything should be tripled from the base build drops by the weekend event and then go back to double, as per the announcement post, including the dragon scales.

This is how it is configured and how it is intended to shake out.
VG rewards are currently doubled so that should include the dragon scales. Is that not the case?
As before, only reputation and item rewards are currently doubled and will be tripled during this coming weekend's event.
canikizu wrote: »
@Spacecats What about VG rewards, which is metamorphic tokens for rkem and bp? RK has been out for over a month and we don't get any tokens from clearing it. In all other servers, you get 4500 tokens from clearing it.

Assuming you get 1 clear a day, that's almost 150k tokens that people are missing.

This is also being looked into.
Certainly has something with the clock turning over, a regular TERA Y2K.

I'm reaching out to the devs on the issue so it may take a bit of time to resolve.
Definitely not intended, we're looking into it.
This is not intended and we're investigating.
We never issue bans blindly, there is always some investigation that is conducted. If there is some dispute surrounding a specific ban, this forum is not the place to discuss it. The issue presented by the OP is well-understood and I'll have the TERA game and EME customer support teams look into this ban and others like it more closely.

In any case, this thread has diverged off-topic and is now closed.
The team tried to resolve this yesterday but couldn't make any progress, unfortunately. As of now, I understand they're planning to do a batch delivery on Tuesday. The following posted atop the Kritika forums:

"We're currently investigating reports of some players not receiving bonus items from purchasing Black Friday EMP bundles. Players who have not received their bonus rewards WILL receive them eventually. If we can't determine the cause of the delivery issue beforehand, items will be delivered manually by the end of the day on Tuesday. Thank you for your patience!"
While you're here spacecats.
I can't buy emp from your site.
Choosing credit/debit card and/or xosila skip the part where you enter address(which never happened before but hey things change)
On next screen have to click submit or confirm and it normally opens a new window.
That window never opens.
Tried in chrome. Chrome zero ads-on launch. Chrome in hidden whatever mode.
Vanilla install of Firefox...i even went as far as internet explorer...

My main question is though, if I buy emp from steam or amazon do I still get the bonuses.

We're aware of and investigating the issue you described. In the meantime, I can confirm that you still get the bonuses for all tiers when purchasing from Steam. On Amazon, we don't offer the 35,000 EMP product so that one does not offer the bonus but the other EMP products do.

More info at our FAQ: http://support.enmasse.com/tera/black-friday-sale-2017
Margarethe wrote: »
@Geletron
Hi,
Anything being done regarding the lag issues?
Apologies for using this thread, however it seems impossible to have a reply on the other one.

Submit a diagnostic per this thread: https://forums.enmasse.com/tera/discussion/18831/keep-submitting-diags#latest

This will allow us to investigate your route to the game servers.
The TERA servers will be down for maintenance on 11/14 starting at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, a hotfix will be deployed to further address chat-related vulnerabilities, including disabling most usable HTML tags, the removal of the ability to post images local to the client in chat, and a client crash issue related to item-linking.
We will be running an emergency maintenance on 11/11 at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, we’ll be deploying a hotfix for a chat-related vulnerability that allowed the posting of images external to the TERA client in chat. All chat channels will be re-enabled following this maintenance.
We will be running an emergency maintenance on 11/11 at 8 a.m. PST. Expected downtime is approximately two hours.

During this maintenance, we’ll be deploying a hotfix for a chat-related vulnerability that allowed the posting of images external to the TERA client in chat. All chat channels will be re-enabled following this maintenance.
Chat is disabled currently as a precautionary measure in response to a recent vulnerability that was discovered.
Event needs some tweaks. I posted this in the other thread:

"Given the state of the game right now and the fact that chat is disabled, it's not exactly an ideal time to be running this event. At the same time, it doesn't hurt to keep the event running in it's current form throughout this weekend for those that wish to participate.

Given the circumstances, I want to provide the community some reassurance that we will run this event again in the very near future with some tweaks to make it more rewarding based on the feedback we've received."
Given the state of the game right now and the fact that chat is disabled, it's not exactly an ideal time to be running this event. At the same time, it doesn't hurt to keep the event running in it's current form throughout this weekend for those that wish to participate.

Given the circumstances, I want to provide the community some reassurance that we will run this event again in the very near future with some tweaks to make it more rewarding based on the feedback we've received.
Servers are back up.
Dokibun wrote: »
You need to disable megaphones, that's what screenshots from EU have told us.

Megaphones are disabled in the EME version.
Kimberlyn wrote: »
So based upon the recent actions, will it be safer to play now that the chat is only Guild chat, if you can trust all of your guildmates?

That was our motivation behind leaving guild chat open, we figure players should have relative trust in their guildmates.
Kimberlyn wrote: »
I just wanted to know, and get it out there, if this was real or not. I figured having the community speak on it on something other than disc would help some more.

The chat vulnerability seems real based on the reports we've seen. What's not clear is the extent to which it can be abused towards nefarious ends. We're investigating further and taking precautionary measures until we understand it better or have some fix for the vulnerability in place.
We're going to be taking a maintenance at 5:30 p.m. PST today to apply a change that will prevent all chat EXCEPT guild chat. This is being done as a precautionary measure while En Masse and Bluehole investigate the vulnerability discussed in my previous post further. Expected downtime is about an hour.
We were recently made aware of a potential vulnerability related to in-game chat. We learned about this the same way that many of you did, through our official Discord and a post made to the TERA subreddit yesterday which was promptly removed by the moderators there. We greatly appreciate those community and player council members who took efforts to quickly report this to us.

The developers of TERA were immediately made aware of the vulnerability and they are exploring an appropriate course of action with the highest urgency. While they do so, the team at En Masse is continuing to investigate and assist the developers in any way possible.

There are very serious claims floating around of what this vulnerability potentially allows malicious users to do. We are taking these claims very seriously but, as of this time, we have no evidence that the vulnerability is being exploited in these ways or that any player information has been compromised.

Please remember that posting about 3rd party software, hacks, or exploits is against the forum rules. With your continued support we can help prevent the spread of information that may aid users with malicious intent to exploit this or any other vulnerability or source tools that would facilitate it. If you have any information that may be valuable to our continued investigation of this, please PM our staff on the forums directly.

We will provide further updates on this vulnerability once we have more information.
UPDATE:

We have restored those items that were lost directly to player's Item Claims. In the case where you opened a loot box, won an item, and then it was lost, please contact Customer Support (http://support.enmasse.com/tera). They can verify your receipt of the item and issue a new one.

For those stuck in parties, this is a weird recurring bug that we do not have a reliable resolution for. We are working with the developers to try and sort it out.

More to follow, but be aware that a resolution may not be immediate.
Hey all,

We're investigating various issues following this morning's maintenance and subsequent server crashes:

- Player claims of data rollbacks (purchased or acquired items missing)
- Issues with players stuck in party

We'll post back with any progress/findings as we have them.

Thanks for your patience and understanding while we work to sort this out.
StarSprite wrote: »
813365ea6a.jpg
Can confirm the hat is in the rewards

Nice!
DarkCroft wrote: »
No sweet dreams hat...thought this was supposed to be in here >.>.

Sweet Dreams Hat is in! FAQ is being updated as we speak.

We're looking at/processing the other feedback. While it's difficult to adjust the potion shack rewards on the fly, we are exploring the inclusion of additional dungeons in the event and considering some of the items suggested in this thread as rewards via other means in the near-term future (calendar rewards, etc.)
Akthanakos wrote: »
yea, what about the tera points? were they forgotten?

They were. We're working furiously to get all the Halloween stuff out tomorrow. The reward points will be added during a future maintenance.
Bumping this thread as we have an update to share:

Following maintenance tomorrow, the following Vanguard Requests will award Metamorphic Tokens as additional rewards:

Complete Thaumetal Refinery = 540 Metaphoric Tokens
Complete Kalivan's Dreadnaught = 540 Metaphoric Tokens
Complete Lilith's Keep = 540 Metaphoric Tokens
Complete RK-9 Kennel = 1350 Metaphoric Tokens
Complete Thaumetal Refinery (Hard) = 1350 Metaphoric Tokens
Complete Lilith's Keep (Hard) = 1350 Metaphoric Tokens
Complete Sky Cruiser Endeavor = 1350 Metaphoric Tokens
Complete the Pit of Petrax = 100 Metaphoric Tokens

These rewards mirror those offered in K-TERA.

Following our upcoming Kyra's Pop-up Potion Shack event, Metaphoric Tokens will also be added as additional rewards to Island of Dawn VGs (they'll award catalysts instead during the event).
TLX wrote: »
One guy on this forums says: beta on December of 2017,release January of 2018. Is there any proof of that??? Where is the source???? Please any info should be wonderful cus i'm waiting to the game on console since the announcement. Thanks.

During PAX West, the message I was sending demo participants home with was:

- Beta before the end of the year
- Full release early 2018

This is still the plan, but it is subject to change. Console development is hard, as it turns out. Myself and the Marketing/Community teams met earlier this week and we worked on a rough communications plan for the next 4-8 weeks, so you can expect to receive some updates regarding the project in that time frame.
The change to the new gear progression necessitated we go back and update all our loot box products. We viewed this as an opportunity to standardize the contents of these boxes and our hope is the enchanting materials contained within them will provide similar, if not increased, utility over the old boxes. I can also confirm, as some have already alluded to, that this transition did not negatively impact the chance to earn the jackpot item from any one loot box. We simply replaced those items that were no longer relevant to include and left the jackpot product untouched. We felt this was only fair to existing owners of these boxes (players that might have existing loot boxes in their inventory or Item Claim).
EllieChu wrote: »
Peachball wrote: »
I personally appreciate the time taken to make my experience more enjoyable. Just saying...

they took down the server because an item sold for 10k gold instead of 1k gold, and dragon scales not being in some vanguards.

We'll sort out vanguard request rewards later, they don't require a server restart.

Servers are now live. Our sincere apologies for the wait.
Babbelsim wrote: »
We'll be up in less than 30 minutes, very likely much sooner than that. Apologies for the lack of communication the three of us on the TERA team were running around, investigating errors, and pushing fixes.

EDIT: And SingleBear too!

@Denommenator will there be a small roll back seeing as people got loads of tokens from the convert error?

Here's what we found as it relates to the dismantling rates of the following items: Talisman of Lakan, Badge of Loyalty, and Lakan's Banner.

It was communicated that these items would dismantle to 400, 240, and 80 Entropic Emblems, respectively. In fact, this is not true and appears to be a mistake in our build notes. Instead, they convert to 4,800, 2,880, and 960 Metaphoric Emblems. This appears to be the intended design based on our analysis of the game files and the (incorrect) documentation we received.
We'll be up in less than 30 minutes, very likely much sooner than that. Apologies for the lack of communication the three of us on the TERA team were running around, investigating errors, and pushing fixes.

EDIT: And SingleBear too!
Obviously, it's Twists Hard.
One more thing, if build versions eventually align and the overall situation is favorable to do so, we will definitely re-evaluate the potential for cross-play. We recognize the upside of it and agree that as an MMO, TERA would generally benefit from more players sharing the same environment.

I don't think anyone can deny that playing on PC then picking up where you left off on a console in your bedroom or at a friend's house is just plain cool and convenient.
I wanted to clear up some inaccuracies in the OP/source as well as clarify a few things:

Content Parity:

The console version will not be up to date with PC and will in fact be several versions back. The exact build we're launching with for console is not yet locked down. The developers will need to pick a version and stick to it in order to refine and polish it ahead of release, as well as iron out any technical issues. This makes it impossible for the console version to be in sync with PC, at least at launch. Our ongoing goal of course is to eventually bring them as close together as possible in terms of content and build version.

Cross-Platform Play:

It is, in part, due to the lack of content of parity detailed above that cross-platform play will not be possible at launch.

Also, as many have alluded to, PlayStation 4 and Xbox One do not play together so even if we were able to offer cross-play we'd need to leave one platform alone on an island. This is not ideal either.

PC Version:

Development on the PC version will continue, as will En Masse's service of the game on PC in North America. There are plenty of updates still coming this year, as well as some exciting stuff in the works for 2018 as well.
It's an unfortunate bug. It usually re-populates if you go to character select and then re-enter the server.

Need I say more? Thank you. I really hope they look into this.

Amazing.
They'll be available tomorrow in the bundle only.
The news post got pushed to tomorrow morning to give the Kritika cross-promotion announcement some breathing room:

http://tera.enmasse.com/news/posts/playing-kritika-you-can-earn-a-free-tera-mount

(You can earn a free ground version by leveling up in Kritika before August 31.)

The flying versions will go up in the TERA Store tomorrow morning. All three colors will be available in a bundle for 5995 (15% off for elite players). HP/MP regen versions are in three separate loot boxes, separated by color.
Event page is up with a hot new video from Greggle: http://tera.enmasse.com/game-guide/argon-assault/
FaunBait wrote: »
I think they just like having minor events like these to keep the surprise element. I like the idea and encourage more. Thanks EME. :+1:

Yeah, we're having a bit of fun, seeding out some stuff in-game ahead of major events in the hopes of creating a more dynamic feeling in the game world.

Thanks for the encouraging words.
The maintenance is being conducted to deploy a hotfix that will prevent a specific issue contributing to server crashes. Given the nature of the hotfix, we felt it best to deploy it as soon as we could, which contributed to the decision to conduct a server maintenance outside our usual window.
ElinLove wrote: »
Halrath wrote: »
They have to be manually spawned after server restarts. I'm on top of it. Hang tight.

Would that be because it's an event like thing instead of permanent like VS for example?

That's exactly why.
I'm not sure about the brooch, but this mount is different than the one distributed from the quest (it has a 280 flying speed, as opposed to 270), if I'm not mistaken.
Here ya go:

Costume Smart Boxes

Dyeable Duckie Swimsuit Box - This smart box contains a dyeable duckie swimsuit costume suitable for your race and gender. (Elin characters receive a White-Stockings Maillot costume.)

Dyeable Deep Jammers Box - This smart box contains a dyeable Deep V or dyeable Jammers swimsuit costume suitable for your race and gender. (Elin characters receive a dyeable White-Stockings Maillot costume. Baraka and popori characters receive a dyeable Life Vest costume.)

Rare Summer Fun Swimwear - A smart box containing Mesh Beachwear, Devil-Striped swimsuit, Fruit Suit, or Carnivale torpedo appropriate for your race and gender.

Dyeable Peachstringer Fitted Beach Wear Box - This smart box contains a dyeable Peachstringer or Fitted Beach Wear swimsuit costume suitable for your race and gender. (Elin characters receive a dyeable Sailorsuit costume.)

Dyeable Striped Bikini Leisure Shorts Box - This smart box contains a dyeable Striped Bikini or Lesiure Shorts swimsuit costume suitable for your race and gender. (Elin characters receive a dyeable Striped One-Piece costume.)

2012 Swimsuit 3-Pack - A smart box containing a 3-pack of swimsuits appropriate for your race and gender.

Yellow Duckie Swimsuit Box - This smart box contains a yellow duckie swimsuit costume suitable for your race and gender.

Deep Blue Jammers Box - This smart box contains a Deep Blue V or Blue Jammers swimsuit costume suitable for your race and gender. (Elin characters receive a Blue Frill Bikini costume. Baraka and popori characters receive an Orange Life Vest costume.)

Fast Summer Fun Swimwear - A smart box containing a Rapidos or Carnivale swimsuit appropriate for your race and gender.

Butterfly Plunge Fitted Beach Wear Box - This smart box contains a Butterfly Plunge or Fitted Beach Wear swimsuit costume suitable for your race and gender. (Elin characters receive a Beach Cadet costume.)

Striped Bikini Leisure Shorts Box - This smart box contains a Striped Bikini or Leisure Shorts swimsuit costume suitable for your race and gender. (Elin characters receive a Striped One-Piece costume.)

Accessories

Mirrored Shades
White Sand Shades
Sanguine Shades
Ocean Blue Shades
Sunset Shades
Golden Dive Helmet
Diving Helmet
Baseball Cap
Deluxe Aqualung
Scuba Tank
Waverider Surfboard
Dolme & Stefanna Sunglasses
Heart Shades
Sundowner Beach Hat
Carnivale Shades
Super Shades
Summer Lei
Wooden Ukulele
Seaside Ukulele
Carnivale Captain's Cap
Woven Sun Hat
Woven Seaside Hat
White Kerchief
Aquacheck Kerchief
Berry Kerchief
Floppy Straw Hat
Butterfly Hairband
Striped Hairband
Butterfly Specs
Sunrise Shades
TLDR: Sky Cruiser Exreme Entry Tickets do not reset entry counts.

Be advised that entry tickets for Sky Cruiser Endeavor (Extreme) can be purchased in excess of your daily entry limit and do not reset your entries upon use. This means that you can use more entry tickets in a day than times you can actually enter the dungeon (eg. you can purchase and use/consume three tickets but you still only have two daily entries into the dungeon).

Please be aware of this when purchasing and consuming entry tickets.
@Denommenator did the maintenance actually do something? The summer event was supposed to be over after it, but the quests on Serpentis Island are still doable, and in Bastion the NPCs are gone while the quest markers are still on the map. What's going on?

The event should be fully disabled as of this writing.
In all honesty, I was hosting some guests from the development team all last week and completely forgot to queue up the change or communicate that, my apologies.
Ves1978 wrote: »
These will be updated to include T11 Feedstock starting August 1 following maintenance.

that's nice, would be great if you did it before i opened 1.5k boxes...

Because they were included in the Summer Festival event, we didn't feel it right to change their contents mid-stream.

Despite what I said earlier, the update to the boxes didn't make today's maintenance. They will be updated instead during next week's maintenance.
Calendar will be posted tomorrow. Talisman is included among the rewards.
Leveling event is in the works, look for an announcement tomorrow.

We have another event cooked up for later this month that you should start to hear some rumblings about SOON TM.
I think he was probably referring to the Sky Cruiser event announced Friday. The other event, we're actually going to announce tomorrow. It's a leveling event with some pretty decent rewards for both new players and alts.
These will be updated to include T11 Feedstock starting August 1 following maintenance.
Teekz wrote: »
they could at least make a statement about it since the last thing they said was "no new info" 2 days ago.

Disabling server transfers is not a decision we take lightly. We understand how disruptive it can be and the decision is always well-considered. In this case, the severity of the issues surrounding pet banks and dual options, as well as the fact that we don't yet have a reliable method to correct the issue for all players that are affected, informed our decision.

The developers have been made aware of the issue and we have stressed urgency surrounding it. We have no updates to report though regarding their progress at this time.

If you'd like a refund of the EMP you purchased, please submit a ticket to our customer support team at http://support.enmasse.com/tera and they'll help you out.


There are no plans to offer these items by another method at this time (during the Summer Festival or immediately afterward).
Kibeh wrote: »
Just cleared VSHM with through IMS. Solo. As well as everyone else being solo. We all asked in the beginning of the run to make sure everyone queue'd solo. And at least one person confirmed that they were a rookie.

They were all really nice people. And clearing went pretty smoothly. But at the end of the run none of the skilled players got rewards.

A disappointing end to an otherwise lovely experience.

Glad to hear it went well. We're trying to reproduce this, I'll report back with our findings. In the meantime, if anyone has success with this, let us know.
We made some adjustments to the event to include BRHM and AIHM. We also increased the rewards some. Updates are here:

http://tera.enmasse.com/news/posts/take-unskilled-players-under-your-wing

We realize the requirement to solo queue is somewhat flawed, but this is the best we could do this go round.
I mentioned this upon initial announcement of the event, but it's worth repeating here:

This event was delivered as-is for us to use if we chose. We can apply it to a specific dungeon and configure specific rewards, but cannot affect the core design.

We're running this largely as a trial run to see how it's received. We'll monitor and collect feedback surrounding this specific iteration of the event and pass it along to the devs. It's possible your feedback might influence some adjustments to the design of this system in the future so please try to provide thoughtful and well-reasoned feedback (instead of insults).
We are still targeting 2017 for release of TERA on console. No announcement of a delay was made during the stream.
We're aware of an issue with dual option unlocks resetting following a server transfer. We are submitting this as a bug to the developer but until it's resolved just be aware of this when transferring between servers.
Kreuziger wrote: »
Would be nice to see brhm added too. :+1:

Depending how this goes, we can run an event in this style for other dungeons in the future.
To provide a peek behind the scenes on this event, we're using an out-of-box system to run the event and it applies only to IMS, so we unfortunately don't have any flexibility in that regard.
We didn't make any adjustments to the Claret and Medallion token shops as they were delivered to us except for the addition of the Summer Festival Loot Box.

We just checked their contents and they contain only Slaughter gear and Gate/Vain accessories.

Were SES in the shops in previous years? It's possible these shop's contents were changed...
Thanks for the heads up. We're aware and working on a fix.
Must be a mistake, LOL EME!
Both Claret and Temple Medallions can be exchanged for something good.
LesbianVi wrote: »
If you are removing some stuff from my pockets, you better put something else there instead or else >:)

Let's just say, I think summer festival tokens will be in higher demand during this year's event than in previous years...
TERA Community,

I wanted to give you some advance warning that we will be removing the following items from player inventories during maintenance this Tuesday:

Temple Medallion
Claret Medallion
Apprentice’s Catalyst Box
Student’s Catalyst Box
Journeyman’s Catalyst Box
Adept’s Catalyst Box
Mixologist’s Catlayst Box
Potionmaster’s Catalyst Box

The catalyst boxes were intended to be removed following the latest iteration of the potion shack event but were not.

The summer festival tokens are being removed ahead of this event’s forthcoming return. The removal of the tokens was necessary given the event’s revised reward structure. I think you’ll be happy with the changes we’ve made for this year’s event.
For an event of this nature, I think it's reasonable for us to provide more notice upfront (2-3 days as people have said). Thanks for the feedback! In the future, we may extend this to discount promotions in general. The truth is though, there will always be players who enchanted or purchased some time shortly prior to the announcement.

For events like strongbox jackpots, we announce the day before quite intentionally for a variety of reasons (eg. require a maintenance/testing, business reasons, etc.)

But, whats the diference between Ktera's loot https://www.essentialmana.com/harrowhold-20/ And our loot?. Bc it seems like u just wrote every posible loot that u can get that didnt appear on the patchnotes, instead of actually changing the loot table.
Minilee wrote: »
Will the oblit essence be bankable like behemot essence... or are you gonna stick to what ktera did?

( i vote for bankable plz <3 )

Our loot is the same as K-TERA, we did not make any adjustments.
The loot rewards listed on the update page were a bit...lacking upon initial release. They've been updated: http://tera.enmasse.com/game-guide/dragonsires-revenge
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