TERA Online dev tracker
CobaltDragon (CS Specialist)
The overall issue should now be resolved, so for any remaining one-offs, I'd still recommend making a Ticket for further Investigation.
MustangGT wrote: »
Since so many people are having the issue, I don't think writing a ticket will be of any use, as someone stated above.
I'm glad I'm not the only one having this problem, though.

Without players submitting a Ticket and providing the Diagnostic, it can be hard to narrow down the exact cause, but I'll go ahead and mention this thread to another department.
Same issue here. I have a feeling flooding support for this is not going to help anything, because we won't hear a response for like 7 days and the issue will likely be resolved by then.
Launcher closes itself out before the diagnostic tool can even finish.
Is it possible that many of you have a specific Anti Virus or Security Software that just completed an update last night or this morning ?
It sounds like the required connection that the TERA Launcher and Game Client needs is being limited or blocked completely.

Might want to try adding exceptions, or perhaps go as far at temporarily removing the installed Security Software followed by a computer restart, then check to see if the same issue remains.
There should be some more information about this very Soon™ B)
Feel free to make a Support Ticket for both. :)
For the TERA Launcher issue, please attach the text file that is created while running our EME Diagnostic :
( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
In some cases, gf can stand for "Good Fight" ;)
Just wanted to let you know that we're investigating the cause, and working to bring all the servers back online.
Taking a look at your recent login attempts, it seems like your access was being blocked to our North American servers, due to a very specific VPN / Proxy Service you had enabled at the time of logging in, which our Security Team had specifically blocked due to the activity we had previously seen coming through that VPN / Proxy Service.

Perhaps if you disable that VPN / Proxy Service ( or perhaps try choosing a different one ) , you might be able to access your old and new Accounts.
No updates on progress, other than what had already been mentioned here : ( https://forums.enmasse.com/tera/discussion/12091/server-transfer-error )
This Thread also seems to have run it's coarse, and i'm going to close it.
This Thread seems to have run it's coarse, and i'm going to close it to prevent further harassment between players.
...Is This still a problem? A couple days ago I tried transferring 15 times till my 1 day elite ran out..I'm quite annoyed it did not go through and isntead now I'll have to pay 30$ to transfer instead of just 15$ even after having checking my inventory and making sure all these issues were taken care of. @CobaltDragon and where is the update you said you'd let us know about? -_-

A work-around was provided above, if you read through the other posts I made in this Thread.

No ETA on a full fix, but it's been reported already, and will get adjusted in the near-future.
@CobaltDragon
I am fairly sure this Maintenance is intended to remove Kyra's Potion Shack from the Welcome Window, clear all Catalyst Account balances, remove remaining unredeemed Catalysts from characters, and the typical Tuesday Server Restart / Maintenance.

Can you tell us if the VG reset and instance reset times will line up again at the previous time? (4am PST)

They have been unaligned since last Tuesday's maintenance and there has not been one response in any of the (now four) threads about it from EME staff.

I mentioned both to Spacecats and Noesis, but cannot confirm if they were changed yet.
I am fairly sure this Maintenance is intended to remove Kyra's Potion Shack from the Welcome Window, clear all Catalyst Account balances, remove remaining unredeemed Catalysts from characters, and the typical Tuesday Server Restart / Maintenance.
@ElinUsagi Not many people is still "people" No one on Mt does any OWPVP and it's getting more active by the day with all these Mt players coming over.

Also it's convenient that you'd have to waste more money to server transfer by buying a name change, they should open up transfer after this gets worked out if the only way to actually move right now is but spending more money to move.

If you re-read what I wrote, you'll notice that I said players could use this as a temporary workaround if "time is of the essence" and they needed to get the character moved before the issue could be resolve.

The name change wouldn't be needed at all if a player chooses to wait.
Juniorlk12 wrote: »
Cillv wrote: »
https://puu.sh/upjVH/aa5575e7ce.png
So I'm trying to transfer one of my characters but I keep getting this same error, I was wondering if anyone had the same issue or know how to fix it.

This is being looked into from our end, and we should hopefully have a resolution soon.

Greatly appreciate that this issue is being looked into. I think someone asked this but is there an estimated time as of 3/3 of when this issue may be resolved? Just wondering so that scheduling would work out with raids and guild. Thank you very much in advance.

The overall issue is still being worked on, but I will go ahead and mention that some player's who are experiencing this issue identified that it was because the Server they planned to move their character to already had a character with the same name.

By changing the character's name to something that was available on the Server they were moving to, it did successfully allow the Server Transfer to go through.

So, if time is of the essence, that is a work-around, otherwise you can avoid renaming by waiting for the issue to be resolved on the back-end.
It's part of the system that is attached to the Welcome Window, and wasn't able to be turned off on it's own.

Essentially until the portion where redeeming Catalysts in the Welcome Window is also turned off in a few days, the EMP Catalysts are also still obtainable.
Just wanted to provide a heads up that I just saw this Thread and have now contacted an appropriate department to find out what's going on.

Will try to provide more information as soon as possible.

It looks like around 3:30 am PST the Login Servers began to experience an issue.

It was quickly noticed through our alert system and our On-Call Team began troubleshooting the overall issue, but unfortunately that process took quite a bit of time, and eventually required all Servers to be brought down and restarted to ensure a stable environment going forward.

I am sorry that this wasn't communicated sooner, and that it took a while to be resolved.
Just wanted to provide a heads up that I just saw this Thread and have now contacted an appropriate department to find out what's going on.

Will try to provide more information as soon as possible.
Please do not make additional Threads.

There are already quite a few on-going discussions about the name, such as this one : https://forums.enmasse.com/tera/discussion/12061/paragon
https://forums.enmasse.com/tera/discussion/12119/moondancer#latest
i've been unable to server transfer since the Tuesday maintenance

i keep getting an error '' target server was not able to accomodate the character''

has this been happening to anyone else and does anyone know how to fix it?

This was already brough up by other players in another Thread : https://forums.enmasse.com/tera/discussion/12091/server-transfer-error
As title said, dungeon entries doesn't reset anymore, unless reset time changed.

Looking clarification for this issue @Spacecats

Are you referring to the use of Dungeon Reset Scrolls that had already recently been brought up in the Forums, or are you referring to the actual reset time that all dungeon entries reset ?

Can you add a Screenshot ?
deadlyme wrote: »
I spent a lot of money back at the time and maxed out many characters, now when I login it says I have no characters
where did all my progress go?

Character's on an En Masse Account are not deleted after a long duration of being absent from the game.

In this case, the most likely scenario is that you're logging in with one Email you had thought you had used, but instead, the character's were actually created with an alternative Email.
Cillv wrote: »
https://puu.sh/upjVH/aa5575e7ce.png
So I'm trying to transfer one of my characters but I keep getting this same error, I was wondering if anyone had the same issue or know how to fix it.

This is being looked into from our end, and we should hopefully have a resolution soon.
Oh, well, that's unlucky.

I already allowed TERA everywhere and disabled any security softwares but it didn't really help.
I'll just submit a ticket then. Tera also keeps patching everytime I open it (for whatever reason)

With some Security Software, disabling isn't always enough, which is why I had said to try "temporarily uninstall".

Beyond that, another step that may be needed is specifically restarting the computer in "Clean Boot" : ( https://support.microsoft.com/en-us/kb/929135 ), which will only allow the essential programs needed to operate Windows to load after the computer is restarted.
I'm sorry. The original thread was closed, because it was around the exact same time as an unexpected Server Maintenance, and we had figured it was directly related...

You'll most likely want to submit a Support Ticket with an attached EME Diagnostic ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool ) so we can look into it for you, but it's worth mentioning that this issue is typically caused by conflicting Firewall or Security Software that is installed on the computer, and you may need to add exceptions or temporarily uninstall software in order to fix it and be able to login to any server you're trying to access.
This shouldn't be a problem anymore.
If you see this specific type of advertisement again, on any server, please report it immediately. ;)
Closing Thread.
The Servers being down is being discussed in many other threads right now, and OP's original questions have been answered.
Fonzy wrote: »
@CobaltDragon I think I might have solved it. Thanks for the help and quick apply!

Excellent. I'm happy to hear you were able to figure it out. :)
You'll most likely want to submit a Support Ticket with an attached EME Diagnostic ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool ) , but I will mention that this issue occurring when the Play Button is being pressed is typically caused by conflicting Firewall or Security Software that is installed on the computer, and may need to add exceptions or temporarily uninstall software in order to resolve the issue in the TERA Launcher.
You'll want to submit this issue as a Support Ticket to our Team using the "Stuck Character" category. ;)
TWMagimay wrote: »
LesbianVi wrote: »
Can we get some EME staff look into these issues players have? and help them? I know I got rude but help the others :chuffed:

The response time on Support Tickets is around 6 days currently, and we're continuing to get that number back down to around the 24 hour time frame.

If players have been waiting longer than that ( as of today ), it might be worth checking to see if the Ticket was responded to already, or perhaps didn't get completely submitted.

Maybe you have some information on the levelling catalysts?

I know I personally reported it to other Teams, but unfortunately not the status of being changed. :(
LesbianVi wrote: »
Can we get some EME staff look into these issues players have? and help them? I know I got rude but help the others :chuffed:

The response time on Support Tickets is around 6 days currently, and we're continuing to get that number back down to around the 24 hour time frame.

If players have been waiting longer than that ( as of today ), it might be worth checking to see if the Ticket was responded to already, or perhaps didn't get completely submitted.
zyx856 wrote: »
So.. how fast & furious is the "appropriate team" doing so far? Did the server manifold blow or was it the gearbox between mongos and servers.

The effected servers are still being restarted, along with the Battleground / Dungeon Servers for those who had been connected to them.
No ETA as of yet, but things are moving fairly quickly.
Just as a heads up, I alerted the appropriate Teams, and they are working furiously to resolve it. :)
Just as a heads up, I alerted the appropriate Teams, and they are working furiously to resolve it. :)
As requested, moving the Thread into the Game Suggestion section. ;)
Just as a heads up, we are looking into this now, but those should have been included in the removal process as well.

I believe these specific ones become unclaimable after being purchased from Trade Broker, so to the players who decided to purchase one directly following maintenance, I'd suggest submitting a Support Ticket (providing character name / server) and request that the Catalyst be removed, otherwise it may lead to an issue (such as a Server Transfer) later down the road.
Most likely Security Software preventing the required connection.

If you're unable to resolve by removing Security Software, please feel free to make a Support Ticket with an included EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Emiyu wrote: »
I dont know if i should make a different thread, but there seems to be an issue with loading screen too, im stuck at 100%.

The Loading Screen after selecting a Character to log into, or while already in-game and switching between Zones ?
Our Operations Team will continue to monitor the situation, but at the moment, they believe the overall issue preventing Launcher Login / Website Login should now be resolved.
The brooch from the 30 man raid is currently tradeable I believe this was fixed as of 01/03/2017 @Spacecats @Denommenator @CobaltDragon @StarSprite @Malrok

Could you grab a screenshot of the Brooch being placed into a Trade Window ?

I believe the description had always stated "Untradeable" , but the properties weren't configured correctly until the Tuesday Maintenance we just had.
I have been trying to log in and I keep receiving this error on the launcher. Has anyone else had this problem?
CiberLugo wrote: »

Thanks everyone for bring this to our attention.

We're looking into this now.

It's the issue hasn't been resolved after uninstalling / reinstalling, then it's most likely Security Software related, and should be resolved after you uninstall the software, followed by restarting your computer.

If you'd like to make sure before proceeding with that action, please feel free to submit a Support Ticket and include the text file that is created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Closing this Forum Thread, since there is already a Forum Thread created about the recent connection issues.

- Also, we just restarted our Live Services, which is most likely why you were just kicked off -

( https://forums.enmasse.com/tera/discussion/10579/cant-login-anyone-else )
I believe our Operations Team has made some headway while looking into the issue, and we are about to restart our Live Services.
Closing this Forum Thread, since there is already a Thread created for the issue.

( https://forums.enmasse.com/tera/discussion/10579/cant-login-anyone-else )
We're looking into this now.
@Fulzoid - ( https://forums.enmasse.com/tera/discussion/17/forum-rules-guidelines )

G. Discussion of Moderator Action
- Excessive or direct reference to past, present, or future moderator action on the official TERA forums.
@Fulzoid - The overall situation has been dealt with, and these posts all contained a video that did breach our Forums Rules.
@LucyFear

This needs to be reported via Support Ticket, as "Call-Outs" are a violation in the Forum's Rules.
Just as a friendly reminder, the discussion of Modding TERA, and more specifically, how to go about using Mods, is against the Forum's Rules.

If possible, please feel free to record a short video example of a player you suspect is using Exploits, Mods, or a Packet Injection and provide that example as a Link in a Support Ticket, and our Support Team and Security Team will be happy to review it.

If there is a confirmed Terms of Service or Rules of Conduct violation, we'll proceed to take the appropriate action.
sams wrote: »
spacecats said there "will be a stream but he will not be in it"

Possibly a miscommunication or maybe just a wrong choice in wording on Spacecat's part...

I can confirm there won't be a Stream today.
Selenya wrote: »
I have the same problem, I deleted it and it's ok now, but anyone have the same mod who is good ? I can't find it now :(

Just a reminder that discussions of Mods in TERA goes against the Forum's Rules.
FaunBait wrote: »
What we need is a flying part-mechanical chroma unicorn mount to match this new weapon skin. My life would be complete for my male castanic mystic.

1.gif
Scythera wrote: »
@CobaltDragon Are you sure that's how it's supposed to function? It wasn't like that previously and doesn't seem fair you should be punished if your team either sucks or doesn't/can't res you

Doesn't make sense to get kicked from a match for this reason, that's why the snowman used to kill afk players at base (does this still happen?) to stop afking

I did specifically ask our QA Team if the change was intentional, and they confirmed that it was.

As for the snowman, I believe the mechanic for killing players who remain on the starting platform is still there and works.
Based on what you're describing, it sounds like the second part I mentioned with something limiting the required connection.

You'll most likely want to make a Support Ticket, and attach the text file that is created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Maltherii wrote: »
Can something be done with the bug in wintera snowfield that get u system kicked from the match when u stay dead for too long during the game? @Spacecats @CobaltDragon

I believe the intended function to prevent getting kicked while dead in Wintera is to have a nearby player assist in resurrecting your character.

Obviously this isn't ideal in a lot of situations ( like when your character dies at the very beginning of a round ), but if your team communicates well and can dedicate a player to help you up, the dropout can be avoided.
Is TERA crashing before Server Selection Screen, on Character Selection Screen, or while loading your character ?

Is it only happening while loading into the Wintera Battleground ?

Is it just a single character effected, or all characters ?


It might be something as simple as needing to run the Repair in your TERA Launcher's Tool menu to resolve a small file corruption that occurred, but it could something limiting the connection to the server, and the connection cannot be re-established fast enough to prevent a crash from happening.
For the most part, we see this when there is conflicting software that restricts the needed connection to the Launcher / Game Client.
You might need to temporarily remove some Security Software you have installed on the PC, or perhaps lower some Security Settings on Windows Firewall / Windows Defender, then restart the computer and check to see if the Launcher functions as intended.

If still no luck, please feel free to submit a Support Ticket and our Agents will be happy to assist. :)
This is a Known Issue that has already been reported to Bluehole Inc.

If they haven't already done so, it should be reviewed in the very near future and then changed so that it can continue to increase the count each time a dungeon is completed through Instance Matching, and when the requirement has been completed, the Achievement is obtained.
Breetizm wrote: »
Thanks for noticing this. I went ahead and mentioned it to Denommenator , so it should have the "This loot box also comes in a stack of three." removed shortly.
Might also want to mention to @Denommenator that the Castanic Snowbelle lootbox also has a chance on dropping an Amani one :P

"It's a Trap!" :o
Haha, thanks catching this as well.

Thanks for noticing this. I went ahead and mentioned it to Denommenator , so it should have the "This loot box also comes in a stack of three." removed shortly.
Dhrizzit wrote: »
where its the man of the 30 raids?

http://tera.enmasse.com/news-page/patch-notes/patch-500203en1

The teleportal to Harrowhold is located at the airship dock in the Velika Outskirts.
Players cannot enter Harrowhold via instance matching.
Thanks for reporting this. It's a good catch.
The one shown in the top image is the Celestial Spirit Weapon Skin, I believe.
Koikoi wrote: »
@counterpoint
Are you saying EME has a weekend staff?!? Since when?
;)
kknaex wrote: »
Antler wrote: »
LesbianVi wrote: »
if its not there, you can fill a ticket for it, sometimes u gotta reset launcher and it comes later.

i'll try that, thx. hope they reply me within a week

I just purchased 12000emp from eme website and I got nothing yet.

When it comes to having more than one TERA Game Account on your En Masse Account, I believe you will need to manually choose which Game Account it gets delivered to.

If you are still logged into our Web Site, go into your Account Settings, then check in the lower-right for an "Unredeemed Codes" section, and it have you choose TERA or TERA 2.
yeahh....scrolls are not dropping. Liars!

It's not quite 11a.m. PST yet. I believe it will start in around 16 more minutes.
meomeo26 wrote: »
Just wondering.

There is going to be a News Post about it very shortly. ;)
GetSnyped wrote: »
servers already up

Looks like we didn't need the full 30 minutes extra, and servers are now up. :)
Looks like things are running just a little bit longer than our original projected time frame, so wanted to provide a heads up that the Servers should be back up in around another half hour ( 11:30 am PST ).

OP has requested the Thread be Locked.
7FELM9FY9A wrote: »
I've seen server going down quite often but I often couldn't find any information on Facebook or Twitter or in Forum. I know you guys are busy fixing it but it would be nice to have a "Server Status" category in Forum Home where people can be informed of server issue, reason, estimate of fix etc. Just to know that you guys are aware and fixing it would be helpful

It was being discussed in a different thread: ( https://forums.enmasse.com/tera/discussion/8673/server-down-xd/p1 )
StarSprite wrote: »
Looks like it's fixed o:

Yep, just received word that the issue preventing logins has now been resolved.
Just an FYI, that this is being looked into right now.

Servers are up, but there is something preventing access.
I'm not entirely sure if the "Indefatigable" Skill was meant to be removed without providing a replacement Racial Trait Passive Skill.
I went ahead and reported it for review.
Vinyltails wrote: »
Spacecats did say on stream that "You will know something about dragons next week"
Sooooooooooooooooooooooooooooooooooooooooooooooooo

It's still technically the weekend right now. :awesome:
RKC wrote: »
Nope it doesnt say we get 4 bank slots for free. It just said we get max bank slots for free with founder.

I can try to get more information about this, but will point out the Bank Tab info that is stated here :
( http://http://support.enmasse.com/tera/tera-game-account-types"]http://support.enmasse.com/tera/tera-game-account-types )
"The account will be upgraded to 4 total bank tabs and 8 total character slots per server, regardless of previous individual upgrades on the account."
Desusky wrote: »
  1. Nobody @ eme "actually" plays the game. We use to have GM's who were part of the early development game testers that actually kept playing the game. Now they all left or was fired from the company.

6. People at EME actually do play the game but it'll never be at the level people wish for. (If you work all day on a certain game, you're probably not going to go home and spend all your time playing that same game hardcore... or even gaming at all. People need a mental break.) And even then, people just assume that if they'd play the game more all these problems would magically go away, but the issues aren't from not knowing what the problems are.

I still play TERA on a near daily basis, and know that there are still many others within our office that play on at least a weekly basis.

I cannot claim to be "Best (Insert Class Name) NA", since I don't quite have as much time as I would like to invest, but I do have 13 level 65 characters, one of which is in full Conflate, another that is starting to get Imperator gear, and others that I have back-burnered, but still plan to come back at some point.
I didn't get all the info, but I believe this Maintenance is mainly meant to address some issues that came up on Tuesday, but also taking the time to put in some seasonal things that will get announced shortly.
Derpybowl wrote: »
why did you take out my ode to you @CobaltDragon

Although funny, it just wasn't appropriate for this type of thread's discussion.
Derpybowl wrote: »
Please look into this for us, it has to be done before Friday.

I did already report the issue.
musetwo wrote: »
http://tera.enmasse.com/server-status in other news on the page the shoot stuff with a spaceship seems to have some potential malware....

It's a Banner Ad, and thanks, I went ahead and reported it.
This is a breach in the Terms of Service, and would highly suggestion that you choose not to proceed before anything were to happen on your Account.
PGRKY33AMX wrote: »
I've had to take a quest to Velika and Every time I attempt to move or do anything it crashes, it has only done this there. Can someone help!?

You'll probably want to make a Support Ticket so that we can help assist, if it is one character specifically that is effected.

If it's happening on all character, still go ahead and make a Ticket and attach the text file from running our EME Diagnostic, and we'll be happy to look into it for you.
Ketoth wrote: »

We are aware. ETA = As soon as possible.
I believe some adjustment was made on that page now, so if you right-click on the grey box that says Popori, Castanic, Pumpkinhead, or Ovalith, it will actually allow you to "Save Link As" and be able to download the file.

Left-Clicking the boxes can still have intermittent issues, and result in a "404: Oops! That page doesn't exist. Mr. Snuggles was a bad kitty."
Ketoth wrote: »
* Spoilers * :awesome:

http://tera.enmasse.com/game-guide/spellbound

"Return to this page every Thursday morning at 11 a.m. PDT in the lead-up to release for new information about this expansive update!"

since you are here, can eme change the gear names?

Not my call, however I did pass along the Thread where players are providing feedback / suggestions.
* Spoilers * :awesome:
I went ahead and let the appropriate people know. :)
I put in a request to see if the links could be update. :)
Zoknahal wrote: »
As much as i would enjoy a Legacy/Vanilla server, like the times before Reaper and all of the new BS classes came to overshadow the original ones and etc etc, I would rather live on the present and look forward to the future. Clinging to the past is no good. There are many things of course from the past that can be brought back to the present, like the weapon skins that we are STILL waiting for in the fashion coupons, but overall, i look at the past, and i look at the present, theres good and bad things in both of them. One must learn to move forward without letting the glory of the past be an obstacle.

Rafiki-Teaches-Simba-The-Past-Can-Hurt-With-A-Smack-To-The-Head-In-The-Lion-King-Quote.jpg
Jace21 wrote: »
@Vysse I am a lancer and I am almost out of resolve :cry:

It can be dangerous to go alone, so I'll throw down an Iron Will, Guardian Shout, and a Pledge of Protection, then Stand Fast next to you. ;)
jrtseven wrote: »
Magraal wrote: »
The Civil Unrest schedule has not changed. It will still be run at the same time each week. This week however they are planning to run it at 5pm PST Tuesday AS A TEST to find out why it has not been working for the last two weeks. In order to ensure they find the actual problem, they're running this test on the live servers, which means people will be able to participate, IF it works- which is why they have announced it to everyone.

Correct, however they have yet to officially announce their plans for testing. Spacecats wrote that we should expect a forum thread detailing their announcement, however it seems they can't be bothered to even give us an update.

As far as I have been informed, the details are still being finalized as we speak, so Spacecats should have new information to post very soon.
Your best bet is to make a Support Ticket, and state the exact moment your Game Client is crashing.

If you can make it all the way to character selection before the crash occurs, go ahead and include the characters you have tried logging into, like is it only effecting one specifically, or all characters...

Also, providing the text file that is created while running our EME Diagnostic (http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool) certainly helps speed things along.
You bring up a lot of good points in this thread.
Haruuuu wrote: »
why do i get the feeling that the tera forum is full of eme/bhs staffs secretly replying as a user?

B)
Loveberri wrote: »
Even after whatever patch and a server maint these issues still persist on day 6 for me. I'm guessing over at EME you since you guys see nothing on your end, you all are probably hoping like we are hoping that it will just 'fix itself' in time but its just frustrating because people in guild, and myself have dramatically reduced activity because this is unplayable in anything besides "i can't possibly die" content, like cw or kc. Just like consumers would have to call up their respective ISPs for major issues, I think you all should probably consider getting some kind of investigation or support from your provider or zayo or what have you, that can possibly at least give a reason.

You can feel free to contact our Support Team and provide an EME Diagnostic (If you have not already done so).

Most commonly, it ends up being some Security Software or conflicting installed program that restricts but doesn't fully block the required connection between your computer and our servers.

Other times, it can be the specific path your connection is taking to our servers, which can be caused by an unforeseen Internet Data Center Outage along that path.
It's already been reported by several players through Support Tickets as well as through the Forums.

I assume the report that was filed for it is still in the review process.
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