TERA Online dev tracker
All devs
Discussion of 3rd party apps is not allowed. The rules are the rules. Nothing really to discuss. Thread closed.
I'm just going to go ahead and drop this in here...

What About Proxies?
Services that promise to improve your ping and decrease lag may sound promising, but they are frequently used by hackers and criminals who want to remain anonymous. Although we do not block them by default, a proxy or server host will be blocked if it becomes a popular tool for criminal behavior.

http://support.enmasse.com/tera/does-en-masse-ip-block-based-on-region
canikizu wrote: »
I don't think location is the big problem right now.

[Removed content showing 3rd party programs]

The guy in this clip has sub 10ms ping in TR server (yes he has under 10ms), and look at his lagspike.

I've seen the clip, and it shows the guy using a DPS meter, so please don't post it in the forums. It's also not clear from the video what his ping is, so I'm not sure how he can claim a latency of 10ms, especially when that's an insanely low ping. The video illustrates a huge lag spike for sure, but a 10ms ping during a lag spike makes no sense even if it's completely the fault of the server. It would go up.

The question is "where does it go up?" For instance, if you're playing from Australia and your latency suddenly jumps from 40 to 100 as it routes through Japan, that tells us something whether we at EME are able to address it or not. What if everyone routing through Japan is having the same lag? It's why we've been collecting as many diag reports as possible, because they show the actual path between your PC and the server.
Update: The TERA Rewards system has a patch, we are creating a build, and it is looking like we will have some downtime tomorrow to update TERA. Once that goes live, we'll turn TERA Rewards back on!
Grievuuz wrote: »
Spacecats wrote: »
Pamcake wrote: »
My personal issue with the lag and ping spikes is that the problem has been for a while, even before Dreamstorm. What I don't understand is that the game has been out for a while, so I assume that for something that has aged can be found a good server that can handle the game pretty well. EU has now free lag/ping spike server, but we in NA still having problems. The only thing we have going for is doing dungeons or bg's, which are heavily depended on stable servers. Idk how console thing gonna work out due to the lack of new content and basically nothing to do else, but do dungeons or battlegrounds, because it's the only way to get gear or potential gold. On top of that having such unstable server(s) is very unplayable.

You say you experience no lag on the EU servers, but you have problems connecting to NA. Out of curiosity, where are you located globally?

Space is savage today I see :D

No I really want to know :p
En Masse Entertainment always strives to be equitable when it comes to reports of cheating. After all, what one player perceives as a hack might just be another player’s amazing skills.

But lately we’ve noticed a growing trend toward players openly hacking and exploiting (and even some players offering hacking apps as a service), and we’re here to make this absolutely clear: Cheaters, your days are numbered.

Any third party tool or modification of the TERA client is a violation of the TOS and will fall under this. There won't be any exceptions. If you are thinking, "but what about XXXXX? Is it ok?" the answer is: "No. It's not." and you should expect action to be taken.

We’ll be scouring our reports and logs, and any player identified as cheating will be banned from TERA —permanently.

Respect the spirit of the game: Uninstall those third party tools today.
Pamcake wrote: »
My personal issue with the lag and ping spikes is that the problem has been for a while, even before Dreamstorm. What I don't understand is that the game has been out for a while, so I assume that for something that has aged can be found a good server that can handle the game pretty well. EU has now free lag/ping spike server, but we in NA still having problems. The only thing we have going for is doing dungeons or bg's, which are heavily depended on stable servers. Idk how console thing gonna work out due to the lack of new content and basically nothing to do else, but do dungeons or battlegrounds, because it's the only way to get gear or potential gold. On top of that having such unstable server(s) is very unplayable.

You say you experience no lag on the EU servers, but you have problems connecting to NA. Out of curiosity, where are you located globally?
Fading wrote: »
So here's my question.

Is the calendar based off of server dates or pc dates? I keep thinking about this exploit that has been mentioned and that's the only way that I can see that this is exploitable. By grabbing the login reward and then logging out, resetting pc date and then logging back in the next day you could in essence grab it again. However I am sure that EME has thought of this and has already made sure that this is not an issue.

If you are calling it an exploit because of multiple accounts, then this wouldn't be an exploit. If players have multiple accounts and choose to send gold between these accounts, then so be it. That is their choice.

It's based of server time, and we're talking about players making multiple characters and accounts to grab multiple copies of the calendar reward, then mail it to their mains.

Doing this isn't an exploit because there is no bug to exploit, but it is abusing a system meant to give a single daily reward to each person/character. It's something to consider for each calendar reward we put on the list.

If players are choosing to spend hours creating dummy accounts in order to give one character multiple rewards, they're gaming the system in a way that's unfair to normal players who are actually playing TERA, and we as publishers do those honest players a bit of a disservice by creating an environment where that kind of behavior goes unchecked. Our goal is to reward those who actually participate in the game.
It's removed and replaced.
Looking into this. It's hard to say whether this was at all intentional on Bluehole's part (since it does look fine with some hats), but we'll try to get to the bottom of it.
Edited title to remove my name. Please don't call out individuals on the forums. Even EME staff. If you have something to say to someone in particular, please message them directly instead of creating a discussion.
We are looking for something nice, but you're right that diamonds aren't the answer because people will abuse it. We're looking for other options at the moment.
We may have a fix for the exploit. We're currently testing it, and when I have a date for when the deploy will happen, I'll let you all know.
Harrowhold will be going away with v55, so get in there now.
Not Soon™

Valkyrie harder.
All the Glaiveathon rewards were ran over the weekend. The Jackpot had to be changed a little bit, but the bonus cosmetic drops are what I was talking about since we've never given them out as dungeon rewards before.
A Known Issue, but thanks for making sure we are aware of it. ;)

https://forums.enmasse.com/tera/discussion/8132/known-issues-honorbound

"Bank expansions from buddyup codes that were used disappeared"
Closing this thread since there are already multiple discussions about lag, and another rant doesn't help alleviate the problem.

I'd like to encourage you guys to help out by using the "Tools" menu in the TERA launcher, and send the generated diagnostic TXT file to diag@enmasse.com so that we can try to discern where different players are experiencing network problems and attempt to eliminate the cause.

For those saying En Masse should simply play TERA in order to experience (and then instantly fix) all network lag, please just trust me that it isn't that straightforward. The diag file really does help identify problematic routes between players and the TERA servers, so please don't discourage anyone from sending it. You're not getting us any closer to solving anyone's lag problems.
We don't often get requests to turn Power Hours into day-long rewards, so I'm sorry if it's something you've requested before and didn't get a response on.

From what we've been able to measure in the past, any kind of day-long power hour won't spur players to join the queue the same way a burst of extra reward time does. The start and end time for each Power Hour window is designed to encourage more queues to pop within a window, not just reward regular BG players with higher than usual rewards.
Moving to the PvP section.

Since this thread is about Power Hours specifically, please stay on that topic and don't turn the thread into a laundry list of different topics.
There are already open discussions on all these (mostly unrelated) topics. Please comment in those. Laundry list discussions like this tend to devolve quickly into bickering.

Also you should be able to transfer servers at this point. The problem was connected to the name reservation event. If for some reason you still can't, please create a Customer Support ticket.
kknaex wrote: »
Does Fire and Ice—A TERA Short Story, one of the official e book reveal anything?
I bought it but doesnt have the time to read it yet

Oh, I like the guy who wrote that one...
StarSprite wrote: »
Will we ever get an answer to this?

e89b33e7a6.png

Six of one, half dozen the other.
I think we might be able to get an answer to that early next week.
(The writing team leaves early on Fridays, and they're the ones most likely to know.)

As for the bank slots, the tabs that went missing are in with QA. They should not have disappeared and we want to see if there's a quick way to re-open the ones that closed.
Endumen wrote: »
... because according to the latest Twitch stream, when asked about these two characters' whereabouts, the reply was that they are apparently never coming back because the development team thought they were boring or something. Particularily Elleon since he was not fortunate enough to at least be a sexy femstanic I guess.

I just think it's sad to see classic Tera characters such as Elleon and Jelena be treated with such nonchalance. Especially since Jelena is essentially THE POSTER GIRL FOR THE GAME (it's her portrait that is firmly planted in the middle, most attention-grabbing spot of the cover of my physical copy of Tera, and if you google Tera you find tons of official pictures/posters featuring a femstanic that look exactly like her!), and Elleon has been so heavily involved in the game's story (especially pre-Stepstone Isle tutorial) that it would just a be an insult to try and sweep them both under the rug like the game has done ever since that one lvl 58 quest.

Yeah I know, "lol story consistence in a free mmorpg lololol", but still.

[filtered], I have her poster at home.
Hi everyone,

Quite a few players have been reporting lag spikes since Valkyrie launch day (April 11). There have been multiple threads about it, and while the TERA team and I have tried responding where possible to ask questions, our Operations team could still use as much information as possible when it comes to identifying the source of latency.

A new e-mail alias has been created specifically for collecting the diagnostic files players are able to generate from the "Tools" menu on your TERA launcher:

PPbVVv1.png
yzX3aph.png

This troubleshoot tool creates a file on your desktop that gives information about your computer's connection and network route to the TERA servers, and helps a great deal when comparing from player to player to identify problem areas and causes of lag.

The e-mail address is diag@enmasse.com

If you'd like to help us identify and correct lag problems, attach or paste the contents of your diagnostic reports to that address so they can be collected and forwarded to the Operations crew. It will be a lot cleaner and organized than having you guys paste the contents in forum threads. Keep in mind that this e-mail is only for the collection of these diag files and e-mails will not be replied to.

If you have a game issue that you need assistance with, create a Customer Support ticket as normal and they will help you troubleshoot.
JN29CoB.jpg

^^^ Looks like in-game, but is an actual photo of Halrath wearing armor. Truth.

After avoiding me every Friday since he started his role as TERA's Associate Product Manager (he claims that he's "busy" or that there are a lot of "work tasks" to perform, pfff), Halrath has finally agreed to join me on the weekly TERA Twitch Stream! Let's get to know him a little bit and find out what he enjoys about TERA, and what a day on the job as an Associate Product Manager is really like.

Halrath just started in his new role a few weeks ago, but he has a long history with TERA and served as a key member of the writing team during TERA's initial localization and launch! He wrote story dialogue, quests, and flavor text leading all the way through the Fate of Arun content update. Because of that, I'm also interested to see what kinds of questions players will have for him from a lore perspective.

Want to get to know Halrath? Join us today at 3pm PDT at www.twitch.tv/enmasseentertainment

Please see this forum announcement:
https://forums.enmasse.com/tera/discussion/13674/event-jackpots-are-now-bonus-boss-loot

All dungeon Jackpots are now potential bonus drops for end bosses.
Hi all,

It seems that there's a loophole with the way dungeon jackpots function, and players have been taking advantage of it in order to guarantee themselves the best reward every time. This results in not just better rewards for unscrupulous players, but a crappy experience for anyone who ends up grouped with these players (through instance matching, for example) that gets automatically disbanded when the jackpot prize isn't what the party leader desired.

To prevent this from happening, the Dungeon Jackpot event is being turned into a bonus boss drop event. The loot tables that were set for each dungeon's Jackpot has now been transferred to the bosses of those dungeons as an extra piece of loot that is awarded to each player in the party. Sorry for any inconvenience this may have caused. We'll be speaking with Bluehole about ways the Jackpot event can be modified to prevent this from happening in the future.
I'd hate to remove one of the best rewards because more players are trying to game the system. The jackpot should fire when the cooldown on the dungeon has been triggered. You reach a certain spot in the dungeon, and it considers that dungeon "initiated" even though the first boss might not have started fighting you. Are you sure you're able to restart it without wasting an entry?
As said by Noesis in his original comment about the dungeon, we'll consider running events for RM and RMHM in the future once it the exploit has been fixed. It remains to be seen what those events will look like.

Edited the thread to remove the image I posted earlier. I realize now that posting server settings without the full context of the backend tools doesn't really help explain anything. I was just hoping to give a little extra info on what I was seeing internally.

I'll look into why the drops are behaving the way they are. Sit tight everyone!
Here's a sneak peek at the server settings listing several dungeons. It's a big long row of 3's.

4yB4YEl.png
I've double checked, and it is set to a 3x multiplier just like the other dungeons included in the event.
Closing this thread.

This thread is just a thinly veiled "we want Ruinous Manor triple drop" thread, which has already been addressed here:
https://forums.enmasse.com/tera/discussion/comment/133937/#Comment_133937

Unfortunately it's not going to happen this weekend. The initial plan was to run triple drops everywhere, but as Noesis said we discussed the exploit situation and he made the call to exclude RM and RMHM from the list. This topic has quickly been exhausted to the point where every new discussion is just another way to demand RM and RMHM triple drops or talk about exploitation of TERA (which is against the forum rules).

I hope you guys still enjoy this weekend's activities. There's a lot going on for players of all levels, so please try to enjoy the Glaiveathon rewards that are in place. If you still want to run RM and RMHM, those dungeons are still available with the same loot they always have. You aren't obligated to run a dungeon included in the celebration event. Please run the dungeons that you feel best reward you.
The price has been reduced on FF to 15 VG creds. Sorry about that.
Merged multiple threads about the same topic.
Triple drop is active for Ghillie. Please check it again.
Ghillieglade is included in the triple drop.
14 pages of vitriol is enough for me. Closing this thread down. Spacecats has spoken. Let's move on.
xoBarb wrote: »
Magraal wrote: »
HunHan wrote: »
Gameforge looks so much better than Enmasse now. Lol. Pathetic~~~ I HOPE THE UPCOMING 5TH ANNIVERSARY EVENT WILL BE GOOOOOOOOD~~~

NA Community finds glitch -> NA community actively abuses glitch, creates/uses third party programs to do so -> EME doesn't give glitched dungeon additional rewards -> NA community blames EME...

Seriously guys, if you want to be mad at someone, direct your rage at the people actively creating new ways to cheat in the game, and those shameless enough to use and/or spread them.

The glitch & injecting has been around for ages with no stance or acknowledgement by anyone from EME, even majority of the mods in the unofficial tera online discord that has EME staff in it are publicly pro-injector even with sending DL links. With the lack of effort and care being shown by EME you can't really question why people are STILL going out of their way to exploit when the staff themselves have shown no intention of upholding the games integrity.

I think the key word there is "unofficial." Actually there are a lot of key words here so let me clear things up for anyone unsure about our forever and undying stance on this topic...

Hacking, 3rd party programs, and the exploitation of bugs are against the TERA Terms of Service and are bannable offenses. By using/doing these, you risk losing access to your game account. It doesn't matter if you think EME might be silently watching and giving their unspoken approval, and it doesn't matter if you're a moderator of a Discord channel, a guild leader, a founder, etc... There is never a reason to violate the Terms of Service you agreed to when you created your account, and if you do violate that agreement you should expect there to be consequences.

Discussing these 3rd party programs and exploits is also against the forum rules, so I'd like to get the thread back on the topic of this weekend's activities and the Glaiveathon rewards. I've removed some content from this thread that describes, references, or quotes comments that describe how to exploit, where to get hacks, or encourage the activity of exploiting.
sanj66 wrote: »
Spacecats wrote: »
Angeline wrote: »
What is even the point? You all knew this event was coming up for presumably at least two weeks; why not fix RMHM before the event...........!?!!?!??!!?!

All I can say is that it takes development time to identify and fix things like this.

then why wasnt it patched today with the cash shop?

There was no patch today. Shop changes can be made without restarting TERA servers. A an exploit fix like this is a more major change.
Angeline wrote: »
What is even the point? You all knew this event was coming up for presumably at least two weeks; why not fix RMHM before the event...........!?!!?!??!!?!

All I can say is that it takes development time to identify and fix things like this.
The link counterpoint gave is the official answer, it includes all rewards and events. If anyone asks please point them to that. Thanks!
LancerJiva wrote: »
@Spacecats , @Noesis @Halrath

Can you guys clarify if there will be or will not be triple drop in RMHM?

There will not be any events in RM or RMHM.
No joke. Spacecats and I talked about it, and I put the big "NO" on Ruinous Manor for the awards weekend. We have known for a while now that there is a method by which players can exploit Ruinous Manor and not use reset scrolls. We have a patch for this coming next week, but I made the call that we are not going to take a dungeon currently suffering from an exploit and then adding additional rewards to it.

If we did that, the rewards would have to be so terrible as to simply be not worth it unless you were one of the people doing the exploiting. And if we made the drops good enough to be worth it for the honest players, the exploiters would benefit massively, and that's not ok.

With Tuesday's maintenance we will have the dungeon fixed so that the known exploits will be addressed and loopholes closed, and Ruinous Manor will be included in future dungeon weekend events.
Some people have been asking about Points and Credits for TERA Rewards while the system is offline. Don't worry, you're still earning them even though the Emporium is closed. Credits will be able to be redeemed from Item Claim once things are back to normal, and until then will say "This character is unable to claim that item."
The news post giving details about these events is now up. You can read it here:
http://tera.enmasse.com/news/posts/glaive-a-thon-rewards-weekend
Lelupaw wrote: »
They released some more infos about it. My questions are now.

Why no jackpot for every dungeon? RMHM for example

How much are the costs reduced for awakening and awakening entchanting

You can see more in my hella cool post, but to answer your second question, the costs are reduced 25%. I said 5% was too much, but Spacecats prevailed and persuaded me to go higher.
Yes. It contained tier 8 and 9 feedstock at a very high cost (580 credits). Until the box is updated with either a new name to reflect the contents or new contents to reflect its original purpose, we felt it was best to remove it to avoid frustration from new players essentially unaware of what they were buying with their hard earned VG creds.
All the bundles are back in the store. @JaeJerome, file a ticket with Support, and we will get you taken care of. I'm sorry you got bit by this!

It's been a bit of a hectic morning here (how did it get to be 2pm?), but the dragons are going to go up in the dressing room in a little bit.
FYI - These had a potentially nasty bug where if you bought 5 or 10 of the 'stack of 5' or 'stack of 10' loot boxes, you would get the worst possible result and get a total of 5 or 10 loot boxes instead of getting the right multiple.

I'm working on fixing this right now, and they should all be back in the web and in-game store shortly.
You still get reward points and credits for EMP spent while the system is down. Reward credits will go to item claim. You get an error message if you try to claim reward credits from item claim, but you should be able to claim them once the system comes back online.
Sorry to be the bearer of bad news this morning, but as a result of some exploits, we have taken the TERA Rewards program and TERA Rewards store offline. We are continuing to investigate and look for a permanent resolution to address this exploit. When we can confirm that the exploit is patched and will not work, we will bring TERA Rewards back.
Geletron would be the one to talk to here. I'll let him know this is happening. Thanks for pointing it out!
This is very likely a bug and not an intended change, so I'm going to move forward as if that is the case. Moving this to bug forums.
Tenshi1 wrote: »
I'm honestly never noticed this and I have every class. Then again I don't play priest/archer/warrior a lot

But why is this happening in Kumas now? It didn't before...

@Spacecats could you bring this up to someone?

Yes I will. It's odd that this change would happen with a new class release. I'll try to get the bottom of it.
LancerJiva wrote: »
NPCPak wrote: »
I want to thank you for adding cosmetics and rare items to the jackpot. My guild-mates and I are excited to see what we will earn, and I hope that I can earn enough items to make new players feel a little more welcome when playing TERA. You've really shown support for those players who don't solely focus on PVE. I appreciate it, friend.

I guess you like hording butterfly wings, because on the stream thats what he said he would put in as jackpot.

Among other things, but cosmetic items will be more rare than other jackpot items. Butterfly Wings were the first things to go on my list but I've added more to it since the stream.
I'm closing this thread because there aren't any announcements or details surrounding TERA console yet, and I'd like to avoid speculation around the game. Speculation leads to rumors which is a path to the dark side.

If anyone asks about TERA console in the forums, please do us all a favor and direct them to the beta sign-up: http://tera.enmasse.com/consolebeta

... and then remind them that an announcement will be made once more details about TERA console have been determined and we're closer to a launch date.

Thanks!
I'm closing this thread because there aren't any announcements or details surrounding TERA console yet, and I'd like to avoid speculation around the game. Speculation leads to rumors which is a path to the dark side.

If anyone asks about TERA console in the forums, please do us all a favor and direct them to the beta sign-up: http://tera.enmasse.com/consolebeta

... and then remind them that an announcement will be made once more details about TERA console have been determined and we're closer to a launch date.

Thanks!
Andsoitis wrote: »
Meters and fps gains are considered cheats?
lol

Any and all 3rd party programs violate the game's Terms of Service and can result in action against your game account.
Thanks for the screenshots. This looks like a bug, and I'll make sure our QA team sees it.
I've re-added the consumables box, but at a reduced price than they were previously. They now cost 140 credits instead of 190 credits.
No servers have them at the moment. The enchantment box currently doesn't have anything of value (it contains T8 and T9 enchanting mats), and just made sense to remove rather than have newer players buy them on accident and get burned.

I feel like this is kind of a silly question but if you're looking for Prime Battle Solutions, why not just buy them from the merchant? Do you feel like the consumable box is a better value (it gives between 10 and 19 potions, so between 320 and about 600gp worth)?
cfA8Bgb.jpg


This weekend we have multiple events happening at once, thanks to the glorious 2,200+ viewers we had during the Glaiveathon Twitch stream April 7 & 8. Here's a list of things you can expect between 4/21 and 4/24. Consider this forum post a heads up, as we do have an official news post going up tomorrow that explains a little more:
  • Triple XP in over world and dungeons.
  • Triple Dungeon Drops
  • Dungeon Jackpots with the potential to get bonus feedstock, alkahest, titan's embers, diamonds, and even some cosmetic items.
  • Enchanting bonus success rate up to +12.
  • Enchanting material cost reduction for both awakening and awakened enchanting.

We're configuring everything as I type this and we're super excited for the big weekend. Congratulations again to everyone who participated in the stream and helped unlock all these rewards. You've done your fellow TERA players proud!
I don't see any way a Brawler might get a Valkyrie title. Has anyone else witnessed something like this?
We're looking for new members to join the TERA Player Council! The TERA Player Council is an opportunity for TERA players to pitch in and help make the community a happy, healthy, and well-organized place. Only a few players will be selected by the En Masse Community Team.

Player Council members will act as point of contacts and subject matter experts for the benefit of both the En Masse team and the benefit of other players. Their primary task is to encourage positive activities within the community and help shine a spotlight on positive player behavior and events.

They'll also help En Masse plan updates and events by gathering and organizing feedback and ideas from their fellow players. TERA is a large game, and their collective knowledge of quests, mechanics, economy and other aspects of the game will help the TERA team with context when needed. They'll be extra pairs of eyes and ears for the TERA Community Team, coordinating with EME and each other in private Player Council forums and chat.

Player Council members have some minor forum privileges to help other players keep threads tidy and well formatted, but they aren't forum moderators and may not remove content or warn/suspend/ban other forum members.

Members of the Player Council are expected to remain active, so please only apply if you plan to play, engage with fellow players, and participate on the council on a regular basis.


FILL OUT THIS APPLICATION IF YOU'RE INTERESTED.

Dando uma olhada em suas tentativas de login recentes, parece que seu acesso estava sendo bloqueado para nossos servidores norte-americanos, devido a um serviço VPN / Proxy habilitado, que bloqueamos.
Se você desativar esse serviço VPN / Proxy (ou talvez tentar escolher outro), você deve ser capaz de acessar a conta.

"Taking a look at your recent login attempts, it seems like your access was being blocked to our North American servers, due to a VPN / Proxy Service you had enabled, which we have specifically blocked."
"If you disable that VPN / Proxy Service ( or perhaps try choosing a different one ) , you should be able to access the Account."

If you still have any issue afterwards, you'll probably want to submit a Support Ticket.
I've adjusted the Ace token shop. Fey Forest now has the same contents and prices as other servers. I've also reduced the price of Health and Rejuv potions across all servers to 50 tokens instead of 100.
xvct wrote: »
Is this a growing trend of server-specific discrepancies and bugs? I'm beginning to worry.

No, as I said server-specific bugs are rare. There's no cause for worry.
Has anyone noticed a change either inside or out of dungeons since this morning's maintenance?

If you're still experiencing lag, please post the following in this thread:
    [1] Your location globally.
    [2] The time you experienced the lag (give your time zone).
    [3] Where in TERA were you and what were you doing?
    [4] What was the lag experience like? Could you walk? Did your PC freeze? Did you take damage while lagging? Did others around you experience the lag also?
Can someone confirm this is an issue after today's (4/18) server maintenance? Do you guys notice any change in frequency if so. Thanks.
Kriyon wrote: »
Nice "Charge" EME -.-' GG.
@Spacecats

I can't see what you're posting. The image doesn't work.
xvct wrote: »
Spacecats wrote: »
This is a case where an odd issue is affecting one server but not others, a setting somewhere in the configuration tool that unfortunately used some default price and content values on FF instead of the ones customized by the En Masse staff upon localization. I'm certain this particular issue is fixable on our end (unlike some odd problems TERA encounters which can be a lot of work to correct), but it's not an urgent issue. TERA is a big game, and sometimes there are things that we receive feedback on but are not able to dedicate time to fixing immediately. There's a constant "to-do" list for maintaining an MMO and we have to first act on issues that have the highest impact.

It is a scary thought that one server is out of sync with the others at all. What ELSE can be out of whack and no one ever notices, nor reports it? How many people actually play (actively) on multiple servers to actually catch and REPORT issues like this?

This fact alone makes it a very pressing issue IMO, since it opens the door for countless unknown issues, all concerning to the configuration tool not having the same settings across all servers. What other settings for the FF server can be wrong, I wonder? I wouldn't know - it's the only server I play on.

The shops are the only places I've seen any difference, and we're looking into why it happened. Like I said this is an odd issue, meaning it's fairly uncommon. Typically we treat all servers the same unless there's PvP to consider.
Did anyone else have issues with using their reserved names?

How did you get it to work? Every time I try I get an error and booted back to character select. I've already put in a support ticket, but who knows how long that will take.

What's the error say? It might help the support crew identify what's going on once your ticket is handled. Sorry it's taking so long.
There is quite a bit of information that is still being determined, so additional announcements will be made as things get finalized.

You can at least sign-up for the Beta here, if you're interested : http://tera.enmasse.com/news/posts/tera-is-coming-to-consoles-in-2017
https://forums.enmasse.com/tera/discussion/13537/buddy-up-bank-tabs-and-guild-bank-broke
Teekz wrote: »
@Spacecats surely you have more to say then that, can't imagine it taking that much to simply correct the store with bow you guys are able to manipulate the game.

The thing that upsets me the most is, I know someone who mentioned this around the time the sorc revamp was and nothing happened. What's the point of finding out differences if they're never fixed.

Kinda just disappointed with the lack of care here, after the whole thing about more communication between EME and the player base. Just doesn't seem to much care from you guys.

I mean I could go on and on about EME and BHS releasing content just to take it away.

You guys have had a game with such great potential and just seemed to have not understood what could be done simply by greed.

I understand your frustration when it comes to items like this but please believe me when I say greed is not our motivation for not fixing Ace token shops on FF (or anything else, really). There's no grand plan to ignore FF or somehow make it worse and there's no point in making TERA less fun to play for anybody, so I apologize if this particular issue is something that regularly affects you personally.

This is a case where an odd issue is affecting one server and not others, a setting somewhere in the configuration tool that unfortunately used some default price and content values on FF instead of the ones customized by the En Masse staff upon localization. I know this particular issue is fixable on our end (unlike some odd problems TERA encounters), but it's not an urgent issue. TERA is a big game, and sometimes there are things that we receive feedback on put are not able to dedicate time to fixing immediately. There's a constant "to-do" list for maintaining an MMO and we have to first act on issues that have the highest impact.

That said, I am looking into a way I can adjust the shop in the next couple days, so your forum thread is definitely appreciated and I hope you don't feel ignored. It's just a matter of time.
I've changed the title of this thread to reflect the topic of conversation.
Moving this to bug forums. We'll look into this right away and post updates here as they come in. Thanks guys and sorry about the change.
This was brought up in another thread. There are a couple odd differences in the server settings for Fey Forest and we're working to even things out. If you guys notice any other inconsistencies besides the Ace shop and the VG shop please post them.
Congratulations!
LucyFear wrote: »
Hi GM @Spacecats this might be out of topic but how can I change the public identiy? x)

A mod will need to do it. Please message me.
We're planning things for at least a week if not the whole month of May. It won't just be a single day of celebration.
Okay, yeah those are the same. For some reason there are multiple versions of certain items in the game. I'm pretty sure the one with [Account] in the name comes from BuddyUp rewards. Same effect as the normal expansions.
We're still looking into the issue. Out of curiosity has anyone experienced this issue outside of a dungeon? It might help reproduce it on our test environment.
They should have the same effect. Do you have screenshots?
kknaex wrote: »
The Bulwark Camp, more like death camp

Found the Fey Forest player.
Thanks for noting these. I'll pass this on to the TERA team.
I will pay you... in Fed Bills.
To clarify, the letters themselves should be useable IF you have all of them. ( T-E-R-A )
If you don't have ALL of them, they won't be able to be combined, and as Spacecats mentioned, it's unlikely that the letters will be reused.
If they are used again, they'd most likely be assigned different ID's in the system, and wouldn't be able to be used with past letters.
LesbianVi wrote: »
Spacecats wrote: »
I'll have Noesis look into this and bring it up with Bluehole. Just to be 100% clear, you're talking about these, right?

http://tera.enmasse.com/news/posts/get-legendary-with-silver-and-gold-templates

yeah the ones from Fed Bills, both designs and costumes.

Thanks.
We have no plans to use those. If you have leftovers feel free to destroy them.
I'll have Noesis look into this and bring it up with Bluehole. Just to be 100% clear, you're talking about these, right?

http://tera.enmasse.com/news/posts/get-legendary-with-silver-and-gold-templates
On top of removing the spheres from FF, I want to sincerely apologize for the fact that there was an unkillable death orb there in the first place. I knew it was deadly, but not that it could move. If I'd suspected that it could somehow move or be moved into the camp, I wouldn't have spawned it in the area at all. I unknowingly created a recipe for repeated newbie deaths and I hope it didn't affect too many people before the spheres were removed.

I've deleted quite a bit of content from this thread because of the spreading of misinformation that led to accusations, off-topic comments, finger-pointing, bickering, and a general misunderstanding of what was even happening or what server it was on. The thread devolved into toxic discussion and the airing of several unrelated grievances about the game, the weekly Twitch stream, my role as CM, and several other topics.

Here are a couple things I want to clarify real quick:
  • I mentioned the things I spawned during the Friday Twitch stream and said they would be gone after Tuesday maintenance. This was referring to all the objects spawned, and the Twitch stream took place before there were any problems with the rogue death orb.
  • Different servers had different things spawned on them. Fey Forest got weird Timescape orbs, stone pillars, and a sign that read "blood for the RNG gods" or something like that. These were spawned just for fun. None of the things spawned were meant to affect gameplay in any way other than being an interesting thing for players to look at (and in Fey Forest's case, a potential one-time sacrifice to the RNG gods in return for future good luck, easily avoided by not walking back up to the motionless orb).
  • Some objects in TERA can be spawned and not despawned. In almost every case, the unkillable objects are cosmetic and harmless. The orb CAN be removed and has been removed.

It's no secret that I enjoy spawning things on servers and participating with players as a GM, and despite the issues with the rogue death orb I plan to continue spawning things on servers because I believe it's better to risk an occasional mistake or accident than to become stagnant in my mission to make TERA a fun and interesting place to spend time in.

Doing things like this, being experimental, and being playful is in my nature. Thankfully it has also led to some pretty cool (well... at least I think so) in-game events and community activities since I started at En Masse over a year ago. Sometimes I or other players joke that I just enjoy seeing players die out of pure sadism, but my honest intention is to generate fun game experiences while interacting with the community. As a result of spawning BAMs and other things, players almost always die. While 99% of the time they die fully understanding that TERA is a game where monsters and deadly objects kill players, every once in a while an unfortunate bystander is caught in the crossfire. Again, I'm sorry if anyone's day was ruined while trying to level up their character on FF. If you're one of the people affected please message me here on the forums, describe your experience with the death orb and make sure you provide your character name.
It's gone. Sorry for the inconvenience, FF players. The sphere was spawned quite a ways away from the camp, but it looks like someone figured out how to move it to troll people spawning at Bulwark. I just took this screenshot before removing it, and it looks like someone else already came in and pushed it back away from the camp. In any case now that it's clear the thing can be moved it's safe to say this game object won't be used again.

amNfEnZ.jpg
Catservant wrote: »
Thank you for a fun stream Spacecats and Smorceror!

You're welcome! It was really fun seeing all of your characters. I loved it.
Well if your server doesn't win the vote I'll just have to think of something else to come visit you for in order to balance things out :)
Nootiful wrote: »
Philore wrote: »
is it me or are the event getting pretty lame. who would be caught ridding around on a purple dodo.

Cant wait for the flop that is the 5th anniversary event. If they put awful loot like this in that then people will riot.

You're a ray of sunshine, Nootiful.

We're actually working really hard for the 5th Anniversary. It will be one to remember!
I made dis.

Not official lore, but just some Valkyrie-themed fun. Each server got something different. AV got a graveyard mourning the slain newbie Valkyries that were sure to fall. There were day-long signs with text but they've all expired. Only the monuments stand now, and they'll be gone with Tuesday maintenance.
12345678910111213141516171819202122232425>>>
You can contact Tera Online dev tracker at contact@teradevtracker.com - Privacy policy - Tera Online dev tracker is not affiliated with Tera Online or En Masse entertainment.