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Looks like there was an unintentional change to the spacebar animation during the new Patch.

We received a few reports via Tickets, and after testing it, we are able to confirm the previous animation is no longer on any of the versions of the Bunny Mounts.

A Bug Report has now been filed for further review by Bluehole.
I think the image was just replaced on the main page of our web site with our Mystel’s Blessings article.

TERA on Console is still very much a real thing : http://tera.enmasse.com/consolebeta
Yes! We can work it out so a GM is there to monitor.

I'd also like to contribute to the prize pool. Please check your direct messages @Pumpedd :)
JXE5356AKE wrote: »
Pumpedd wrote: »
I mean if you guys arent going to do an event then you should let the players do it.



@Spacecats all im asking for is someone to be there to monitor the event with me and we can start.

Spacecats has only really been responding to Closers stuff on that discord. Guess that beta or release or whatever is more of a priority, and they don't have other EME members to address TERA players.

edit: quoted twice by mistake

Spacecats has been crazy busy lately. I will put this in front of him, though, and see if he can help you out.
Sowen wrote: »
Weapon skins are going to be released today or thursday ? @Halrath :#

Thursday
LesbianVi wrote: »
Spacecats wrote: »
LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Shoot went to sleep and didn't see this :( But thanks the rewards were good.

But for next week, I might think of something cool as the twitch, specially if next twitch is about next gear patch :D

Not this Friday, but we will be doing a Twitch stream about the new gear before it comes out in our version.
Good to see a new TERA streamer! We're making some changes to our Ambassador Program requirements. It looks like you're planning to stream pretty consistently so it would be great to get your application!
Halrath wrote: »
Spacecats wrote: »
LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Quite a few people keep asking for your phone number...

If you want them digits you gotta treat me right.
Spacecats wrote: »
LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Quite a few people keep asking for your phone number...

LesbianVi wrote: »
Give us something cool as reward by twitch code :D

Like WHAT?!

Today starting at 3 p.m. PDT, get ready to don your Murder Pants™. Those being, of course, the flashy (and possibly blood-soaked) Murder Pants™ you use while you want to solve a murder. Sometimes to solve a crime, you must dress like a smooth criminal. You have to get into the murdering spirit. You have to get into the murderer's mind. You have to get into your Murder Pants™. Have you seen the show Hannibal? It's just like that, only with Murder Pants™.

In addition to mysterious deaths, we're going to show off the recently released Blue Sky and Starglow costumes. We'll also PREVIEW the Starglow and Crystal Blue weapon skins releasing next week (and give some away to raffle winners :heart:). See you there! https://www.twitch.tv/enmasseentertainment
We have spoken with Bluehole several times about the quality and types of cosmetics. While they often ask for input, they are not held to that and their art team is free to make items as they see fit. We have given suggestions several times this year and expect to see some of that come to fruition in the future.

The sad reality is that we (players and publisher) often speak about wanting more realistic or less overtly sexualized costumes, but I can stand in Velika all day long and not see anyone wearing the practical armor costumes.

I am happy to pass on player feedback to Bluehole. The TERA team speaks to them weekly and communicates daily. We are one region out of many, however, and Bluehole will develop the items they feel will sell the best across all territories. I do expect things will improve.
ElinUsagi wrote: »
Halrath wrote: »
There are available now in the TERA store.

@Halrath

Dressing room is missing all costumes, the only one showing is the new costume added today in EME store.

:c

That's a minor client hiccup. Try opening the store first or logging all the way out, closing your client, and then logging back in.
RKC wrote: »
Will the usual mats still be usable?

Still wrapping my head around the new system, but Loriri's guide is pretty spot on. Basically, a lot of mats are going to be obsolete. Some will convert into tokens which will open a shop to purchase new mats.

I'm planning an informational TERA stream on this once we're closer to the update. I'll have one of our localization team members on the air and we'll explain the new system in its entirety.
There are available now in the TERA store.
The default selection of Iron Battleground is a bug and we've told Bluehole about it. They will have to make that change. For now, all you can do is uncheck it before you queue. Very sorry about that headache.
We spoke to Bluehole about this last night. They said it is not intentional behavior and that it sounds like a bug. They are investigating it.
hmm ok i did some testing and it seems that whenever i move any UI element, and then relog it moves that UI element down and to the right a bit. i tried this with multiple items including the primary and secondary skill bars and the quest tracker. however if you do not touch the UI element after you relog then relog again, it will not move. so i guess the temporary solution is to place your UI elements above and to the left of where you actually want it. kinda annoying and i hope it gets fixed soon @CobaltDragon

Just got confirmation from Seandynamite that this specific issue had just been reported to Bluehole, so they are at least aware of it, and will begin working on a resolution.

In the short term, you can try what Montblanck suggested above.
Have it a tiny bit away from the very edge of your screen. For some reason the secondary tray being vertical does not save properly on certain machines if it's at the very edge.

Yeah, I should have added this part as well, essentially that if any elements from the User Interface (Skill Hotbar / Health Bar / etc...) are too close to the very edge of the screen (near the top, right, bottom, or left side) , the system tends to ignore that placement and revert back to a default location or previously saved location.
Based on what you have stated about the UI position not saving between relog / switching characters, it sounds like you may also need to manually clear the saved User Interface information that the server is holding onto for your Account.

You can do this by going into your UI Settings menu and clicking these 3 buttons all at once :
- Reset UI Positions
- Reset UI Scale
- and Reset all ( found at the bottom of the window )
JXE5356AKE wrote: »
Halrath wrote: »
JXE5356AKE wrote: »
I'd hope for Thursday.

Me, too.

Because it's Thursday.

Hey you never know what could happen. But thanks for letting us know.
Edit: @Halrath Your news post says it's "Starting Tuesday, September 12, right after maintenance..."

It says Thursday now. Sorry for the confusion.
FWC is the BG of the day and it does have its rewards active.

There's an undocumented change where Iron Battleground is selected by default. Uncheck that and you'll have more success getting into other BGs.
Weird. Got a screenshot?
I mean, it takes like 2 seconds to change a line of text, so it's not really comparable to fixing exploits. Also probably not the same person handling both (if I recall right, a translator at Gameforge does the localization for both EU and NA regions, but I might be wrong.)

Our team does the initial localization for English speaking regions. And you're right that work like this is done by different people from those that tackle exploits (Bluehole devs). It's a pretty quick process to change the name of something.
Consistency changes like this are made less frequently than when TERA was first launched, but they still happen. Most of the time players don't pick up on them and things just look normal. Whether "Spinning" and "Sweeping" better than some alternative is totally up for debate, but the real intention was to remove the word stagger from skills that don't actually stagger.
This is as much a surprise to us as you guys. We're looking into the reports we're getting from players and will speak with Bluehole to try and determine why these changes happened.

Hopefully this is just a matter of re-purchasing some skills and having things go back to normal again. Since this hasn't happened in the past, though, we'll be on the lookout for any potential side-effects.
JXE5356AKE wrote: »
I'd hope for Thursday.

Me, too.

Because it's Thursday.
The servers are up and open to players. The TERA store is currently down, but the platform team is on it.
The platform team is trying to get a few more things working before we let players into the game. I'm pushing for an ETA, but they can't give me one just yet. I will try to keep this updated. Sorry about that.
- Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.
- Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.
You can log into the launcher to patch, but other services are not yet up. We will announce when the maintenance has completed. Hang in there.
Koikoi wrote: »
> @CassandraTR said:
> They said that because of "feedback from the player council" they added more days for skyring.
>
> My question is why do that? 3s probably has the lowest participation. The most popular are clearly FWC and CS., They are also clearly the most accessible, as new players only have to find crystals, not spend a lot of gold on rerolling t11+ gear.
>
> In 3s people kick anyone they don't know or lower than 1100, queue with alts on other teams for easy wins, and openly win trade on TR and MT (its so blatant they put it in LFG messages.)

100% correct.

@Halrath @Spacecats

Can you either put it back or have a mix day?


You could do...
3x fraywind
2x Corsairs
2x grid and 3s


It would please a lot more people this way.

We're always taking feedback on PvP. This schedule is based on suggestions from the Player Council. We welcome opinions and can definitely mix things up in October.
WCWKXCHTTG wrote: »
i'll watch , and since its a Q&A i hope u guys dont avoid ppl that are asking for console questions =D cus lets be honest , EME and BHS already avoided enough ^^

Today isn't a TERA Q&A. The product managers are busy getting ready for the next update. I hope to get them on to answer in-depth questions once it's live.
8B8c01M.png

A vile crime is about to be committed: a murder most foul. But who is the killer... and who is the victim for that matter?!

Today (9/8) on the weekly TERA stream from 3 to 4 p.m. PDT, our viewers will help design a list of suspicious suspects. Their names, their hobbies, their occupation. Even their favorite food. One twist - each of these suspects will play an important role in a coming murder mystery, and each suspect has a criminal past. Klyde the Groundskeeper may have a bad habit of stealing, but is his heart dark enough to commit cold blooded murder?

See you on the En Masse Twitch channel, and stick around after today's show for our first Closers stream! It all happens right here: https://www.twitch.tv/enmasseentertainment
As far as I am aware, all of the remaining codes should be sent out later this afternoon / evening.
McOnosRep wrote: »
It looks like that the gear revamp patch comes out next month in EU TERA:

https://en.tera.gameforge.com/news/detail/patch-59-03-demoros-roulette
Next up we’re working on Patch 61, which includes the Korean patches from 25th May to 27th July 2017. We are therefore skipping Patch 60 and will be releasing the new enchantment system in October, along with some challenging and interesting dungeons!

Has there been any news as to whether this is going to happen at the same time in NA TERA as I would assume it should be within a week or so of the EU one?

It's absolutely going to happen, probably in the timeframe you describe. We're working on it already and really excited about the upcoming changes. As for more details, you'll have to stay tuned, but there's a planned rollout of details and information.
They'll come in and out of our lives. They're removed from boxes right now, but will definitely come back again and the store will have new stuff.
The general wait time on all types of TERA Tickets is now under 24 hours, so hopefully it won't take weeks. ;)
I'd suggest opening a Support ticket, if you have not already done so, and include the text file created while running our EME Diagnostic : ( http://support.enmasse.com/tera/resolve-technical-issues-with-the-diagnostic-tool )
Christin wrote: »
I seriously hate events like this, because they just aren't for people like me. I hate raids, and I hate being told what I will and will not do, and when I will do it. With that being said, some people like the scheduled grind and following orders. To them, this was a great event. I think this event was fine for many, and doing these types of events once in awhile is great. However, please keep the other events as well.

I somewhat got sucked into the surprise event yesterday, but still missed out on a lot due to the lag. I really just should have stayed away. By time I got to the next channel, all were already dead. It was truly frustrating. Oh well, live and learn. Only benefit for me was the fact that plasma skins are super cheap now, and I don't have a bunch of junk in my inventory. Hurray!

Can we move onto Rootstock now?

Your Rootstock is my command. Coming up in just a few days.
One more thing, if build versions eventually align and the overall situation is favorable to do so, we will definitely re-evaluate the potential for cross-play. We recognize the upside of it and agree that as an MMO, TERA would generally benefit from more players sharing the same environment.

I don't think anyone can deny that playing on PC then picking up where you left off on a console in your bedroom or at a friend's house is just plain cool and convenient.
I wanted to clear up some inaccuracies in the OP/source as well as clarify a few things:

Content Parity:

The console version will not be up to date with PC and will in fact be several versions back. The exact build we're launching with for console is not yet locked down. The developers will need to pick a version and stick to it in order to refine and polish it ahead of release, as well as iron out any technical issues. This makes it impossible for the console version to be in sync with PC, at least at launch. Our ongoing goal of course is to eventually bring them as close together as possible in terms of content and build version.

Cross-Platform Play:

It is, in part, due to the lack of content of parity detailed above that cross-platform play will not be possible at launch.

Also, as many have alluded to, PlayStation 4 and Xbox One do not play together so even if we were able to offer cross-play we'd need to leave one platform alone on an island. This is not ideal either.

PC Version:

Development on the PC version will continue, as will En Masse's service of the game on PC in North America. There are plenty of updates still coming this year, as well as some exciting stuff in the works for 2018 as well.
You are most welcome!
This issue should now be resolved.
It is likely related to the server select issues. The operations team is looking into it right now.
We're checking on this issue. It appears to be intermittent, but we're talking with the operations team to see where the disconnect is.
Thank you for mentioning this.

I've gone ahead and let the appropriate team know, and they should begin the process of bringing the Server back up soon, if they haven't already started.
The notice was just taken down, but for anyone else reading there was no stream this week due to PAX activities. See you next Friday!
kubitoid wrote: »
btw did you ask Mystel's permission to perform these monetary actions on her behalf? has she approved?

Yeah. She and I are tight.
Sad that there are less days for CS this month.

We're trying a new calendar this month based on feedback received from the Player Council. We'll see how it works out for everyone.
We have looked into this issue and confirmed it is an external issue. We are working with the ISPs to resolve these and hope performance will improve soon.
We'd want to start with something that includes every class. Maybe later try class-specific tourneys.

The Skyring Slam / Canyon Clash topic comes up fairly often. I like the idea of doing these but in the past when the community team was larger there was more bandwidth to manage a bracket and organize a long weekend stream so people could spectate. It also takes quite a bit of production effort, server management (since an event server must be created for cross-server finals), character replication (which is a manual process), and a surprising number of operational duties outside the community team's involvement. I think it can still be done in come capacity, though.
It’s the end of the summer for TERA and we’re going back to school with a unique raffle opportunity for you!

Starting on Friday, September 1, and continuing through Saturday, September 30, each purchase made from the TERA Store counts as an entry into Mystel’s Magical Mystery Mega-Drawing. Only purchases made with EMP count, but each one enters you in the daily, weekly, and monthly drawings.

We’ll have two winners in each daily drawing. (”Daily” is defined as 12 a.m. PDT to 11:59 p.m. PDT). Daily drawings all take place the day after their sales, at approximately 3 p.m. PDT. (The drawings based on weekend sales will be held on the following Monday).

We’ll also hold weekly drawings each Monday, and these will include all the entries from the previous week.

Then, on Monday, October 2, we’ll hold the final drawing, with three grand prizes.

Standard En Masse Contest Rules apply.

The Daily Prizes are:

Volcanic Dragon Armor, helm, and wings
Unity Stole ×1
The Weekly Prize is a Royal Dragon pack, containing:

Royal Diamond Dragon ×1
Royal Ghost Dragon ×1
Royal Crimson Dragon ×1
Royal Iron Dragon ×1
Grand Prizes:

1st Prize—100,000 EMP
2nd Prize—50,000 EMP
3rd Prize—25,000 EMP
Remember that each purchase with EMP counts as an entry. Stacks of the same item also count as one entry. Subscriptions and EMP fill-ups do not count as entries.

Note: Because of the Labor Day holiday in the United States, the first drawings for September will be on Tuesday, September 5. We’ll do the first four daily drawings and the first weekly drawing. (It’s a short week, but still a week, so yay!)
This September, win daily jackpots in select battlegrounds!

The battleground jackpots will run from 10 a.m. PDT to 9:59 a.m. the following morning, when the highlighted battleground will switch.

Here’s the schedule for September:

September Battleground Calendar
Winning the battleground randomly earns you one of the following jackpots:

Talisman of Lakan ×1
Lakan's Scale ×2
Badge of Loyalty ×2
Enchanting Bonanza Box ×1
Tier 12 Feedstock ×50
It's on Tuesday the 5th. Fixed Seandynamite's post to clarify that.

KillSee you all there!
As far as I am aware, Maintenance is still planned to occur in just under 1 hour from now.
Hi all,

First of all, I appreciate a lot of the comments from people in this thread, speaking your mind, and getting things off your chest. Unfortunately, yes, this thread is going to be closed because, for one thing, I believe the discussion has run its course. At this point many opinions have been expressed, there have been multiple EME responses, and while the conversation around hacks is far from over I think there are some good things to take away from this thread that I don't want to get buried by additional comments:
  • A lot of players blame En Masse and Bluehole for hackers ruining the game. Others blame the hackers. Some hackers blame other hackers and say they're "innocent hackers." There's a lot of blame to go around. At the end of the day, En Masse and Bluehole are doing what we can to rid TERA of the current hacking problems but we can't do it alone.
  • It's up to honest players out there to do TWO THINGS. 1) Think about what you choose to believe in the community. Everyone knows TERA players love rumors. Conspiracies are sexy as hell. DRAMA IS SEXY! But be smart about spreading information to people you know because there are a lot of factors especially when it comes to the issue of hacking. 2) Report exploiters and hackers when you see them. Create a ticket. You help En Masse and Bluehole (and the rest of the TERA community) WAY WAY more than you know. If you're reading this and you've recently submitted a support ticket with a screenshot or video reporting someone hacking the game - hi, thank you, I love you.
  • Each hotfix that Bluehole delivers to us, we implement. There will be more hacks to circumvent some of these fixes, and some fixes don't fix all the issues. There will be more fixes to block the hacks. It's an ongoing process that we care about very much. Until hackers decide they're tired of getting attention (and sometimes money) from TERA players, they'll keep doing what they're doing. Again, honest players out there are key to turning things around just as much as Bluehole's development efforts.

Finally, you'll notice that the person who started this thread originally titled "the situation is dire", Vindicting, has been banned.

That's because we've discovered that Vindicting is actually Bernkastel, a hacker known for developing and making a monetary profit from malicious software. Our team has confirmed this not too long ago the same way they confirm in-game hackers and associated accounts.

This thread was an attempt by him to influence the conversation around hacking and stir up drama within the TERA community. His game is pretty simple at this point - he's banned from TERA, we don't want him around, but so long as he can get attention and money from people he will continue to insert himself into conversations, anonymously or not, in either direct support of hackers or in less obvious ways, raising suspicion around En Masse's intentions, confusing our statements or forum replies by twisting words or poking holes in our meaning. It's amusing to him, and some players out there are more than happy to help him out because they either think it's amusing too, or they're bored and think hacking is cool.

I urge you guys to read back through Vindicting's comments in this thread and spot the ways he subtly has influenced the discussion, people's attitudes towards exploits, and how you can watch out for behavior like this in Discord chat, here in the forums (he and his friends can always make new accounts), and even in-game. This isn't the first or last account he has made. DO NOT start a Bernkastel witch hunt in these forums please, just take this as a rare opportunity to study subversive behavior and we can all move on a little wiser.

Last thing - there's an exciting new addition to the TERA community that should help you all stay in touch with not just EME staff, but each other. A new En Masse Discord server designed to let people hang out and chat no matter what game you play. A news post is going up today about it, but don't wait to hop in be some of the first TERA players to chat there!

Let this be your primary spot for chatting with other TERA players outside your guild Discord. We've got channels for each EME game, open voice channels to chat with in-game party members, and custom emojis. There are more cool things on the way that I've been discussing with the Discord staff - they're working on some really awesome developer/publisher focused chat features: https://discord.gg/MthDMfX

1QkUWCM.jpg
On the other way, one of the mistakes i feel you are making is asuming ppl are helping bc "they are evil hackers". They are doing they contribution, because they legit believe they are helping the comunity and Tera in general. And the funny thing is that, when ppl believe (either true or not) that they are doing the right thing, they wont back off.

Please don't misquote me. I don't think hackers are evil.

I agree it's ironic that people who believe they're helping the game continue to harm it and allow others to harm it. It's also a bit sad to think about. You'd think getting every one of your accounts banned would send a pretty clear message that they should stop and go play another game, but until they do I'm afraid they'll continue to do malicious things and claim they're benevolent. For our part, we'll keep working with honest players and Bluehole, sharing what information we can, applying game updates as we get them, and banning hackers whenever possible.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
It's hard to prove conversation didn't happen but it's easy to prove it did. Sorry if I'm being too sceptical but I'm basically asking you for some evidence since I saw a lot of screenshots posted by Meishu and others where they contacted you guys and you just ignored or dismissed them.

I know some people are interested in the who's right who's wrong thing but personally I think most of us players just want a peaceful resolution. I know the proxy devs were at least initially very open to discussion but now they all sound jaded. For us players if you can help implement some of their works that aren't hacks then it would really improve our gameplay a lot.

I think you're being skeptical in the wrong direction. I don't have any screenshots to show you. If you want I can go make a fake Discord account with Meishu's name and then... um... not have any conversations whatsoever with it. ;D

I've seen screenshots of entire discussions between people in random chat channels calling themselves Spacecats, Tonka, Noesis, Denommenator, and a dozen other people. If you want to PM me the screenshots you're talking about, that's fine and I can tell you what I think in private. Other than that I don't see how this conversation can continue in any way and it's kind of derailing the thread.
clfarron4 wrote: »

This was in 2015, when Bathysmal Rise and Sky Cruiser Endeavor were the top dungeons.

It's not memeslash, but it's a piercing projectile skill doing the exact same thing as memeslash.

Correct me if I'm wrong, but this Arcane Pulse exploit no longer works thanks to a game update, right?
Vindicting wrote: »
The difference is I saw a lot of screenshot evidence from their side but you don't have any evidence for accusing them. If I recalled one of the devs even used megaphone to communicate with you in game and offered to solve the hack but you banned him.

I get that it's hard to know who to believe. I guess I'm asking you to believe the ones that aren't causing all these problems for TERA players. They have more to prove as far as their good intentions go. For our part, we just want to make an awesome game that people enjoy. The more people enjoy the game, the more we all benefit. When people exploit and allow others to exploit... it only benefits the people making the exploits.

Also, it is hard to prove a conversation didn't happen. The onus for us is to ban and stop hackers whenever possible, not ask them if they can help us stop them.
Vindicting wrote: »
Spacecats wrote: »
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
I think you have a very prejudice view on what a hacker can and can't be. A lot of people just have interest in hacking as a challenge in their spare time, and in my field of IT I think most of my coworkers would have "hacked" at some point in their lives. Even Bill Gates was caught hacking in his youth.

I think it's actually widely known in the TERA community that he's a medical doctor and he often helps out players interested in the field explaining the process to go through medical training and also shares a lot of stories and health stuff to discuss. Meishu doesn't post much but she's definitely a Discord staff based on Discord flair.

You might be right. Sorry if I came across as narrow minded. I guess the point I wanted to make was that real life circumstances don't change the fact that hackers hurt the health of a game like TERA. Being a doctor doesn't give you a free morality pass to do other harmful things.
Now that you are openly answering, is there any official statement about why a bug from 2015 now know as Memeslash wasnt fix in your "security update"? This is game breaking, but wasnt even touched on the patch, which was mainly aimed at dpsmeters and proxy in general, even tho Memeslash can be done WITHOUT PROXY (omg, crazy ik). So even if u made proxy/dpsmeters obsolete, bug will still be there. Any info on that particular subject? @Spacecats

If memeslash was made in 2015 it's news to me. The Valkyrie didn't even come out until this year. Granted it might be based off an existing hack, but then I'd question why people don't just use the original. You only see it with Valkyrie. Unless of course the original hack was made unusable by some kind of security fix.

As for a fix, Bluehole is working to address it further. There was a hotfix, but definitely not the last hotfix to ever combat hacks. In fact Denommenator was on last Friday's Twitch stream. You should check out that conversation if you want to see an open answer to the situation:
clfarron4 wrote: »
Spacecats wrote: »
\We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge.

@Spacecats Wait, so you're telling me that making the suggestions in the Forums, Filing Support Tickets and Posting in Game Suggestions is not the correct way to contact En Masse Entertainment to share highly technical fixes to improve the TERA experience, but an e-mail address which is listed on a page that I would not associate with submitting such type of suggestions?

I can say that I certainly did not associate that page with suggesting highly technical fixes.

Okay.

No, that's not what I'm telling you. Sorry if my comment was confusing, but I'm talking about a conversation between hack developers and EME staff about collaboration with programmers that develop hacks. No such conversation was initiated by anyone creating hacks.

The forums, support tickets, and game suggestions are all places people can go to post bug reports and ideas for fixing/adding game features. There's no information there about circumventing TERA server security, and if there was it would have to be deleted.
Vindicting wrote: »
xoBarb wrote: »
Spacecats wrote: »
The only difference is that there are more programmers out there with a lot of time on their hands.

Anyone else volunteer to be a referral for these proxy devs resume so they can get out and focus on a real job instead of a game they're banned from?
From what I read on Discord they're all doing this part time. These mods are anything from PhD students to medical doctors, and Meishu even works at Discord.

Ah... I'd rather not comment except... nah. A medical doctor is not taking time out of their day to hack a free to play video game. Hackers can say they're Nobel prize winners. It doesn't make their hobby any more legit.
Oh hang on... I just saw the store image and that's just how these dressed are dyed:
https://store.enmasse.com/tera/item/partydownlootbox/party-down-loot-box

It appears to be intentional. The lower part of the dress is meant to be tulle/netting that stays white.
I wonder if it's intended? It really seems like the frill should dye as well. I'll pass it along as a bug and we'll see what BHS says.
EDIT - Changed thread title from "the situation is dire" to something... slightly less click-baitey.
First off,
Vindicting wrote: »
2. Communicate with proxy devs and community.

You are out of your flippin mind if you think a game company has to communicate with anyone who has created a tool/utility/program/api/whatever that breaks their own terms of service, especially when their official policy is NO add-ons and they have no formal add on/mod support. Just because blizzard chose to do it doesn't mean any other company has to, nor does it mean it is financially feasible for a game that has such a different population from the largest mmo ever created.

I'm not even going do address "fix the packets." You have a clear misunderstanding of how a computer works if you think it is not a simple task to identify and view packets from anything sent to your machines. There's freaking FAQs on Microsoft's website for crying out loud.

It's not unheard of, especially when it comes to a game developer. We're the publisher, so mostly we pass on information to the devs in Korea. I know the narrative a lot of hackers out there try to spread around is "I tried really hard to help them, but now I HAVE TO HACK!"

We have gotten no such offers. The e-mail is Community(at)enmasse(dot)com. It's public knowledge. Anyone who is smart enough to hack the client is smart enough to e-mail that address. They'd rather tell players that they took the high road than actually attempt to help. And no, responding to a customer support ban notice for hacking with "if you unban me, I'll solve all your problems" doesn't count as an offer to help.
Secondly,
clfarron4 wrote: »
Bunch of meaningless drivel.

You keep bringing up how EME can fix the code, change the skill, do a revamp for multi-hit or charging skills to address ping, etc.... How many times do we have to say... EME can't do that. Only BHS can. Until you get that in your head, you're going to keep saying all of these pipe dreams. The player council discord?? Do you think BHS even gives a flip about that?

EME is the publisher and distributor for NA. Not the developer. 5 years after TERA's release and you still can't figure that out.



Well you're right BHS is the one that develops hotfixes to stop hacks... but... I mean... you could be a little more polite about saying it :p
Vindicting wrote: »
...also vindicting people know how to proxy and such it's not hard and you need to stop perpetuating this I'm sure they know the games going to die soon if they don't fix it multiple threads will not solve this.

No too long has the forum been completely detached from what's actually happening. The forum is an echo chamber and only get info months after it appears on Discord and days after it appears on reddit. We need to let EME understand the gravity of this situation and not just live in the forum echo chamber where news is slow and whiteknights are the norm.

Trust me, we're not just reading forums all day. We talk to folks in-game, in multiple Discord servers, in Player Council, and in our Twitch chat. In fact we just started a new EME Discord where players can talk about TERA without the fear of constant proxy chatter, hate speech, or harassment for disagreeing with people. Come hang out with us: https://discord.gg/MthDMfX
Well, great first memeslash and now this how much longer will they keep making stupid mistakes and destroying this game piece by piece I don't get it. Back in 2012-2016 there were not as many people exploiting the game as they are now. If they did exploit they were hidden under ground where the light did not shine out of fear of retribution of getting banned or facing the wrath of the mighty Tonka or the Treeshark.

Tonka and Treeshark weren't responsible for banning anyone. The team that handles this has remained relatively the same, and they continue to ban people. The only difference is that there are more programmers out there with a lot of time on their hands.
But these days now in 2017 hackers and proxy players will openly admit "yeah I'm hacking/using proxy deal with it. " then expect no consquence to be given or any at all. They will find new ways to exploit while you're trying to fix the old ways and always find a way around it. Not just a select few though with skill but anyone who knows how to do this.

Every online game gets hacked, then the devs fix it, then the hackers find a way to hack again, and then the developers fix it. That's not an excuse, just a reality of online games. If players want to help, they can report players they see hacking and send any information about the hack with their ticket. We pass that on to Bluehole so that the next wave of hacks can be stopped.
Idk what happened or how you guys let Tera fall to such a state of decay enmasse/BHS. but you need to get your [filtered] in gear and start shorting this out lest we be over run by hackers exploiters 24/7. and your game becomes nothing but a dead waste land of toxic players. now mixed in with the crowd of exploiters to terrible or too lazy to progress in any other way but cheating.

I know it seems like that when everyone is talking about hackers. The problem is that many players out there actively give these hackers attention. The very people writing scripts that you're angry about, who have been repeatedly banned, get regular player support. Some even pay money, supporting these hackers. We acknowledge it's a bad situation, and we're hoping the honest players out there can help. We acknowledge that it's an issue and that these hacks need to stop. I know creating a support ticket is way more boring than posting despair in the forums, but threads like these do nothing to combat hacks. (Also a reminder here, don't call people out in the forums. Make the ticket, give us their name there, and our customer support team will investigate/ban where appropriate).
Zoknahal wrote: »
I found him first unknown.png

So sneaky :astonished:
guNc6C9.jpg

The Argons carry forward tirelessly. AND SO MUST WE!

Like last week, today's stream will feature Argon spawns across all servers. I want to do a little hangman this week and give out raffle prizes so stay tuned (literally) for the exact timing of the spawns. To avoid a couple of the weird issues from last time, this event will be totally based in towns. Yes, Argons are climbing in your windows, snatchin your Tria up, tryin ta argonify them.

See you today starting at 3 p.m. PDT! https://www.twitch.tv/enmasseentertainment
What a nice place to spawn

https://ibb.co/i4KKSQ

Hey! She's got to keep clean.
Going to close this Thread, since the content being discussed within it are violations of our Forum's Rules ( both a discussion of Moderation Action and in-direct player Call Outs).
FUCrFtX.png

En Masse is holding a community hangout during PAX West! Join us between 3 and 5 p.m. PDT for a first look at:
  • TERA console
  • Kritika's new Scion class
  • Closers

All three will be available to demo. We'll also have streaming/recording PCs set up and ready for those with Twitch and YouTube channels. After the demos, we'll head out as a group and have some fun in Seattle. <3

Interested? Fill out this form. Don't fill it out if you can't commit to either the demo or the hangout!
There ya go.
The loot boxes are available in the store.
kubitoid wrote: »
@Halrath, will spambots be dealt with too?

My personal nemeses, the spam bots, will soon rue their days...but it isn't part of this maintenance.
During today's maintenance, we deployed an update to TERA that is intended to address the recent exploits and hacks that have been abused by some players to circumvent intended design and negatively impact the gameplay experience of other players. As a side-effect however, the update will also render many other third-party tools/mods unusable.

Given the recent surge in malicious use of third-party tools, we feel that deploy of this fix is necessary in order to preserve the integrity of the game and is in the best interest of the larger TERA community. We recognize that some add-ons/mods enhance players’ experience with the game, so this is not a decision we made lightly.

Our goal is to prevent the use of software that can damage the health of the game by giving players an unfair advantage or creating an uneven playing field. We’ll continue to evaluate the use of third-party programs/mods on a case-by-case basis, using player reports and the way players use these tools as a guide. Given the severity of recent exploits, it’s more important than ever for honest players to report to us when they witness damaging or suspicious behaviors in-game. The more information we get from players, the better we’re able to relay that information to the developers at Bluehole so they can explore new methods for preventing further abuse.


The TERA Team at En Masse
We have a news post coming this morning. Until then, this thread has run its course.
This discussion seems to have run its course.
There are no plans for a double-drop event at this time. Thank you for the suggestion.
Looks like you're already getting good advice here. I just wanted to pop in and say welcome back! ;D
ElinUsagi wrote: »
Spacecats wrote: »
Ketoth wrote: »
what are the computer spec that run the stream?

it keep a good fps at high preset with alot of players and skill

NVIDIA GTX 1070
Intel i7-4790K
32GB RAM

It's just regular TERA. No changes to the client.

Does EME have a way to know or EME already knows how much of the player base plays with systems with reccomended hardware and those who plays with minimal requirements?

I mean, I think most players have recomended or lower hardware for most things that I read.

I know is off-topic but I am quite curious.

I also get the impression that a bunch of people play with the min specs, but no I don't think we can tell how many.
Ketoth wrote: »
what are the computer spec that run the stream?

it keep a good fps at high preset with alot of players and skill

NVIDIA GTX 1070
Intel i7-4790K
32GB RAM

It's just regular TERA. No changes to the client.
We are dealing with this, which is wildly unacceptable behavior. This topic is closed.
TR is in the process of being restarted and tested. Players should be able to log back in shortly.
We're aware of the situation. Stay tuned!
guNc6C9.jpg

The Argon Assault has cost many lives. The brave struggle of Valkyon Federation heroes against these monstrous foes is taking its toll. Brave souls have been sundered. Crystals have been broken. Popos are crying in the streets, starving, missing their third breakfast portion of lamb bulgogi. And all the while the Queen has seemed unstoppable. Every time she is defeated, she arises once more with another invasion force at her command. Above all, it's rumored that she has yet to unleash her greatest weapon. The innocent bystanders of TERA are on the brink of despair.

LET'S KEEP THAT GOING! <3 <3 <3 Today's stream will feature a mini-Argon Assault on all servers! I've picked out a few interesting spots for our Argon friends to invade. Watch the show to find out where the fighting will take place.

The stream begins at 3 p.m. PDT right HERE: https://www.twitch.tv/enmasseentertainment
It's an unfortunate bug. It usually re-populates if you go to character select and then re-enter the server.

Need I say more? Thank you. I really hope they look into this.

Amazing.
kknaex wrote: »
Halrath wrote: »
Hahaha! Awesome (and confusing) typo. The answer is level 50. I'll fix the news post. Thanks.

Hi Halrath, today I saw news about new flying wolves, then what is the point of getting non fly wolf in Kritika and it is also delayed until August 31? I only plan to get the lv 20 mount, so is it possible to get the mount sooner bec by the end of August ppl who love the Wolfie would have already purchased the Wolfie without trying Kritika, I have alot mounts including flying mounts, dragons, so swipe isnt a problem but just feel like my efforts in doing Kritika again(I did it before in closed beta for emp event) is wasted, considering the fact that, for me it isnt that fun to play.

The way this promotion works, I believe you would not be able to obtain a free Lady mount through the Kritika requirements before Sept. 5th-8th, the dates that it mentions a redeemable code would be sent via Email.
Just to clarify a bit further on this, I believe the actual Items needed to turn in those Quests are not obtainable anymore, however the NPC will still accept the items from any older characters / players who still happen to have them.
LilMsQTay wrote: »
Has anyone gotten Lady, is it a 7 day mount or a perminate one?

"The mount you receive will be determined by your final level in Kritika Online at 11:59 p.m. PDT on Thursday, August 31"
"Codes will be emailed between September 5–8"
http://tera.enmasse.com/news/posts/playing-kritika-you-can-earn-a-free-tera-mount
Yeah, it's best to just close the new additional Ticket at this point, since I can reply through the original one.
It's fine. I found the original Ticket as well as your updates. Since it was me who originally replied, I'll go ahead and take care of it for you shortly. ;)
Hahaha! Awesome (and confusing) typo. The answer is level 50. I'll fix the news post. Thanks.
As a heads up, if you hit the "Reply" button on the Email notification about your Ticket being updated, and send in your message that way, it is not the same as replying directly to a Support Ticket, or even putting in a brand new Ticket.

Our Support Agents get no notification of a response being sent in from a player when that method is used, and most likely the reason why it's now taken a few days for anyone to see the answers you provided for verification.
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