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The ops team says server stability looks fine and that the crash on Saturday night shouldn't have any lingering effects on connectivity. Servers went down, and now they're all reconnected and stable. There also haven't been any spikes or dips in player connections (which usually means something is up with lag).

There are a bunch of other factors, and in some cases there's a problem somewhere in the great internet pipeline that is outside of our means to address.

For those reading this and also experiencing issues, the following would help us narrow it down and see if it's something we can solve:
- What State or Region are you located in?
- What Internet Server Provider do you use?
- When did you first notice the lag or disconnect problem?
- What area(s) in TERA did you experience the problem?
- What were you doing in-game when you lagged or disconnected?
- Did you notice others in your party experience the same lag? Other guild members?

I'll check on this and let you know if our ops team has noticed anything. Also I hope you don't mind I changed your topic header so it's related to your post.
I'll let our QA team know about this. Are there any other weapon skins you guys have seen this happen with?
Arrise wrote: »
Well, I personally really wanted a black/iron dragon. Was super excited for it too! A real, REAL shame this happened. I hope you guys can get them in soon. If not, toss em in shop so I can stop my internal PAINS on my lack of cool black dragons.

In reality, ignore my sobbing. Im just an dragon lover who needed to vent!

I feel you. I personally can't wait to see people flying around on the iron and crimson versions. I'm hoping to earn an iron one for myself.
Fallsmyer wrote: »
@Spacecats Thank you for your post, I only wish it had happened two days ago when the issue popped up.

I wish that were the case too. I'll do my best to make sure it doesn't happen again.
We're waiting on a response from Bluehole on how to best implement the in-game methods for earning dragons. It's a big decision, and there are multiple parties weighing in. There was a plan leading up to last week's update that we (En Masse) were happy with. It's the plan we messaged (and described during the preview stream), but unfortunately it wasn't able to happen the way we wanted.

In lieu of that plan, we'll have to wait. It's still our intention to get more dragons in-game, and have them earnable by players through in-game means.
I've deleted multiple comments in an attempt to stop the player vs. player bickering in this thread. Please remain on topic and post only if you feel your comments add to the discussion.
Spacecats, you may want to go tell your executives right now, that until they take that gag off your face, the community's rage is only going to get worst and worst. I am telling you right now, I am watching global chat, Discord's of the biggest guilds, and looking at the forums, this post has not settled anyone down, it is time for you to stop sitting in the safe space and to answer our questions. Sitting around like you currently are is not helping whatsoever.

At the moment, we're waiting for an answer from Bluehole that could shine some light as to why Civil Unrest: Velika didn't launch. There's nothing more to share on this topic until we hear back from them, except that we're committed to making sure it fires correctly next Saturday.
While I appreciate the response, it's incredibly frustrating that we are getting this information two days later. The post you made was vague enough as it was.

This is just like the enchanting event where Treeshark mis-communicated to the community that players can +15 their gear only to tell them that they won't be able to after players stocked up on mats.

What I don't appreciate from you as the Community Manager is a faux apology and some event in October as if that will make things better because it won't. Regardless of no one being in the office, there has to be something that can be done in regards to communicating to your players. I mean, there has to be some protocol for a situation like this.

What I want is for you and your team to at least work on the communication because these strikes are adding up.


I did attempt to address that in my OP. Steps are being taken to ensure that this lack of communication doesn't happen again, weekend or not. It's unfortunate that you feel my apology was a faux one, and I appreciate that you're still frustrated by the weekend's events. We'll be doing everything we can do ensure next Saturday's Civil Unrest: Velika goes off without a hitch.
LancerJiva wrote: »
For the record, servers were down for exactly 2 hours this weekend, not a little over 1 hour as you stated, Spacecats.

Thanks, I'll change my original post to reflect that.
Hey all. Our QA team is aware of this issue and working to fix it.
Spacecats wrote: »
Doee wrote: »
i agree. mongo's or riot

There's a BAM hunting event coming next month (not Mongos, but hopefully just as fun), which the community helped plan during Friday's stream. There will be a news post about it when it's ready to launch, but it doesn't have anything to do with Civil Unrest: Velika or the Saturday night server crash. Please try to stay on topic.

There is nothing to stay on topic about, everything you've said so far has been very obvious, but the community is still extremely antsy about everything else. I don't see why you don't use this thread to outline other problems.

I like to stay organized. Nobody wants to search through a thread called "Civil Unrest" Velika" for answers to an unrelated question. I agree communication is very important. Going on random tangents and derailing a discussion isn't what I'd consider proper communication.
Doee wrote: »
i agree. mongo's or riot

There's a BAM hunting event coming next month (not Mongos, but hopefully just as fun), which the community helped plan during Friday's stream. There will be a news post about it when it's ready to launch, but it doesn't have anything to do with Civil Unrest: Velika or the Saturday night server crash. Please try to stay on topic.
jrtseven wrote: »
How about giving a semi-official statement regarding the status of future tournaments? The least you could do is be transparent after almost a year of questioning.

That's also off-topic. Please make a new thread if you want to discuss tournaments.
Desusky wrote: »
What bout the dragons?

Dragons don't have anything to do with Civil Unrest: Velika not firing or the server crash. They're innocent and peaceful creatures. Please try to keep the discussion on topic.
Hi everyone. There are multiple threads about this topic, but I wanted to make a fresh discussion to make sure everyone saw this post.

As you already know, there was a server crash Saturday night shortly after 5:00pm PDT. Things like that are always unexpected, especially over the weekend when En Masse staff aren’t in the office, but our Operations team was on the ball and quickly began investigating the cause. Servers were brought up a little over an hour after they’d gone down and things seemed back to normal. What happened next WILL SHOCK YOU!

Servers came back up before it was time for the first Civil Unrest: Velika to begin. It didn’t fire. As of right now, it’s still not clear why Civil Unrest: Velika didn’t fire like it was supposed to. It could have been a consequence of the servers going down, as some players are assuming, but we’re still investigating because that’s not a sufficient answer. There’s an ongoing conversation with Bluehole about the issue, but up until this morning that conversation was mainly focused on the cause of the server crash. There were a lot of questions that needed to be answered. A huge failing on our part was not at least coming into the forums and apologizing, letting you know we were aware of the issue. Treeshark and I weren’t around in the forums when we should have been. You guys deserve to know when we’re working on things like this even if it’s the weekend, and even when we don’t have any solid answers to give you.

As of right now, the cause of the initial crash has been identified and Bluehole is providing us with a hotfix that will prevent the crash from happening again. Because of this hotfix, server maintenance is being moved from Tuesday to Thursday at 7:00am PDT. This hotfix will also change the timing of Rally quests to appear later in the day so more players can enjoy them.

In the meantime, I’ve talked with Treeshark and we’re going to run Double Drop and Double PvP Rewards events the weekend of October 8 (this coming weekend isn't ideal since we want to focus on ensuring Civil Unrest: Velika is issue free). The events are an apology to those who were looking forward to Civil Unrest: Velika on Saturday, but we realize it’s small potatoes. Steps are being taken to make sure we don’t leave you guys in the dark should something like this happen again. I’ve set up alerts that will ping me directly in the event of server trouble, and Treeshark has been fitted with a device that shocks him when it loses connection with the TERA servers.
Fleett wrote: »
@Spacecats We should pick whether on a week day or weekend, and time too so people have an idea of when to be on...

I would like to time it so everyone gets a chance to attend. I'm thinking the event will likely fire multiple times at opposite ends of the day, and probably on a weekend since that's when most players are available.
Vinyltails wrote: »
Plot idea: Mandrakes stole the bloodshard from Dakuyron and got addicted to it...can yell out stuff like "RED STUFF MAKES BIG BOOM BOOM"

That's a very cool idea!
uwDyFQ5.jpg

Tomorrow (Sept 23) beginning at 3:00 PM PDT, it's time for some invasion planning!

The community will help Spacecats plan a future in-game invasion event, similar to the Demokron Invasion we organized back in May (and the semi-improvised Argon Invasion some of you caught yesterday). With the help of Strawpolls and Twitch chat shoutouts, Spacecats will ask questions and present different options that will add to the event.

Things we'll decide about the event:
  • What caused the invasion?!
  • In-game announcements. Is there dialogue? How will the plot unfold?
  • What areas of TERA will be invaded?
  • What small monsters will serve as minions?
  • The midboss. Every good battle has one.
  • The REAL boss. Who's behind this whole thing?!

Wear your creative socks when you tune in. See you there! https://www.twitch.tv/enmasseentertainment
Tirani wrote: »
i LOVED the "moment of silence" xD @Spacecats was that you?? ::clapping::

Haha, yeah that was me <3
This is tracked by the game depending on your login times, and there's no way to adjust that on our end. It's an unfortunate consequence of the servers going down yesterday, but I'm afraid it can't be helped.
Went through all the classes. Only Reaper and Slayer seem to be affected.
I definitely see this bugged on the Reaper. Not seeing this on my archer. Can anyone report other classes with this issue?
Most reports (but not all) have been fixed by removing mods from the client. Can you provide more info?

Are you playing on Steam?
What Class/Race/Gender? Level?
Does a certain skill cause it? All Skills?
Does it happen all mobs?

Guinan wrote: »
The dragons ate the hamsters and cows. Now everyone is afraid to go in and try to fix anything!

A full dragon is less scary than a hungry one, right?

There's an update here concerning today's server trouble. See the first post.
http://forums.enmasse.com/tera/discussion/6778/tr-av-are-up-emergency-hotfix-incoming-for-other-servers
I've updated the OP. AV and TR should be good to go. Hotfix incoming for other servers.
Please don't discuss mods or 3rd party programs on the forums. It's against the forum rules & guidelines, and using them is against the Terms of Service.
Mistkat wrote: »
@Spacecats Also, I am seeing ppl get Imperator boxes that automatically give them the equipment. Is that intended?

These are probably being earned from the new "Rally" guild quests. The BAMs from those can drop Imperator Boxes for armor and weapons. It isn't dragon related.
Eiiji wrote: »
Spacecats wrote: »
Montblanck wrote: »
Montblanck wrote: »
Just dropping in and would like to know if we're getting the non-lootbox version of this (either account bound item claim or one-claim).

@Spacecats @Treeshark would you be able to confirm?

The ghost and diamond versions are going to be loot box only.

how come people getting imperator boxes Spacecats???

Where? If this doesn't have to do with dragon mounts please PM me about it.
Heads up to everyone posting in this thread - some content has been moderated or removed because it violates the Forum Rules & Guidelines. There's a lot of varying feedback in this thread and posting negative feedback is totally fine if you're unhappy with the state of the game or today's lack of dragons, but please remember to be constructive with your posts. Don't call people names or be rude just because you disagree with their comments, and don't spread rumors or try to defame anybody (En Masse and Bluehole included) based on false accusations.

Thanks!
Montblanck wrote: »
Montblanck wrote: »
Just dropping in and would like to know if we're getting the non-lootbox version of this (either account bound item claim or one-claim).

@Spacecats @Treeshark would you be able to confirm?

The ghost and diamond versions are going to be loot box only.
Hi all. We're aware that Tempest Reach is currently down. We're investigating the cause and will update you when we've made progress.
hehe xd p2w easy game

>"we want to honor that commitment"
>releases the buyable only version before the earnable version
THATS NOT HOW THIS WORKS EMEEEEEEEEEEEEEEEEEEEEEEEEE

As of right now, it was a choice between:
  • A couple dragons are available through the TERA store.
  • No dragons.

The loot box versions aren't what's causing the delay, so rather than hold all dragon mounts from being in-game, we decided to at least release what we could, given the circumstances. A lot of players were planning on getting themselves a ghost or diamond dragon in the first place, and it didn't seem fair to make them wait while the other versions are figured out.
Please see Treeshark's thread here:
http://forums.enmasse.com/tera/discussion/6771/dragons
Hi Everyone,

The Ghost and Diamond dragons are now on sale. The in-game drops for dragon mounts, however, are on hold for a short time. Historically we have always fought to maintain a proper balance between earned and paid ways to achieve power, and we want to honor that commitment. These dragons, and the fact that they have combat components, are such a unique item for TERA. They represent a special edition item that we want to make sure is implemented in a balanced way. As an extension of that, we want the introduction of dragon mounts to be a cool experience for as many players as possible. We thought we had things in a good place ready for release, but ultimately it’s been decided that we need a little more time to coordinate the moving pieces. We are actively working on refining our solution.

Some of you have pointed out our flaws and our misses, and are correct in doing so. We appreciate that passion and want to encourage continuing to fight for what’s best for our community. We also appreciate the amount of patience shown by TERA players today.

As a token of our appreciation, I’d like to offer 6 days of free Elite Status to anyone who redeems this code: enterthedragon.
This code will expire this time next week!

Thanks,
Treeshark
There will be an emergency maintenance starting at 1:30 PM PDT today. It will last about 30 minutes.
It's being looked into! Thanks for calling this out, guys.
EllieChu wrote: »
it differes from day to day

Only rally quests differ from day to day.
Fleett wrote: »
I don't get what's going on with the New Guild System that would harm IM queue.

Please explain ^^

@BHTrellis is worried that since the new guild guests encourage guildies to do dungeons together for additional quest rewards, less solo players will hop into instance matching because they'll go find a guild to group with instead.

I'd say that remains to be seen. I get the feeling that instance matching won't be affected too much because incomplete guild groups will still likely rely on it to fill extra slots. Plus there will always be players who just don't want to be in a guild or look to form static groups.
We'll get this fixed soon.
I've made this post:

http://forums.enmasse.com/tera/discussion/6730/regarding-todays-update-where-are-my-dragons

It's closed right now because we haven't released any information about the dragon mounts except that they're delayed. Please avoid speculating and spreading rumors.

I'll update that thread once we have a statement published later today.
The Guilded Age is out today!

As many of you noticed, flying dragon mounts are not in the game. They've been delayed. More information is on the way in the form of an official statement. I'll update this post when that statement has been published.

I'm going to leave this thread closed for now in order to avoid false speculation and rumors as to why the dragons aren't in the game. Thanks for your patience!
The dragons have in fact been delayed. We'll release a statement today that explains things further.
There is a way to unhide forums, but it's a bit tricky. You can add "/?ShowAllCategories=true" to the end of the forums URL to make the hidden forum section appear. From there, you can click the gear icon and select unhide the same way you hid them.
Ketoth wrote: »
No info about dragon mounts in the patch notes. And how long EME think the maitenance will last? 2hrs , 3hrs?

TERA maintenance will start at 7am PDT on Tuesday, September 20. ETA is two hours (9am PDT).
Baldurdash wrote: »
WHAT is this creation?!

It is my namesake!
Is the new server nice?
Of course you also have the personal impact factor. For example, IF your name coincidentally sounds similar to e.g. "Lettuce-is-sweet", you would have the guild "CARNIVORES" hunting you down in open world PvP - because carnivores and herbivores are natural enemies.

Of course no one would make a name like "I-am-salad", because this would put you at the front of the food chain. Just a heads up ;)

That's why I chose the name Spacecats. They're the alpha at the top of every food chain. Observe this hunter utilizing flawless camouflage as it stalks its prey...

taco_cat_in_space_by_jayro_jones-d7o5mow.jpg


As far as FF, it's been very friendly from what I've witnessed. Since the PvP is restricted to level 65, you don't have to worry about Lumbertown bridge scenarios. That said, MT has some of the friendliest people of any server, even if they're all bloodthirsty crazies on the battlefield. So maybe PvP isn't a big factor there.
I'll miss Dreadspire too, but there are other dungeons besides DS, and they aren't going anywhere.
No announcement as of right now. We're exploring some potential ideas and have been talking with Bluehole to see how they can be executed. The typical Canyon Clash is a large undertaking, having multiple streams and involving hundreds of people. It's something we've talked about on the weekly TERA stream, and would like to do again, but it's not in the cards for the time being.

On the plus side, there have been some player-organized tournaments lately, and I greatly encourage those interested in tournaments to try your hand at hosting, whether it's large or small. If this is you, and you're organizing something specific, please feel free to reach out and send me a PM with the event information you currently have.
Good to know you figured it out. In the future if you run into technical trouble, our Customer Support team is good at solving things like that.
Now that the patch notes are up, please direct your discussion to this thread:
http://forums.enmasse.com/tera/discussion/6688/patch-notes-september-20-2016-the-guilded-age

@Nibellung, Civil Unrest: Velika runs for two hours each week. A schedule of start dates will be added to the Civil Unrest: Velika guide shortly.
Thanks for the very vague patch notes..

No mention of when the actual day for GvG is going to be.

The schedule will be added to this Civil Unrest: Velika guide shortly. Is there something specific that you need more details on?
LancerJiva wrote: »
I thought alliance was being removed? No mention of that in the patch notes.

Oops, it's in this published version, at the very bottom: "All Alliance and Crusade UI and NPC's will be removed. Alliance ends at maintenance. Skycastles will remain in the sky."

For some reason it didn't make it to the copy I linked above. That change is being made now. Thanks LancerJiva!
keyart_thumb.jpg


Patch notes are up, welcome to the Guilded Age!

See the full patch notes here:
http://tera.enmasse.com/news-page/patch-notes/patch-470202
ValorCH wrote: »
Spacecats is actually innocent.

Gosh you guys, thanks! <3

56KVtymy3N6Ba.gif
TheOzunu wrote: »
thanks, thread has served its purpose

Agreed.

And please be more polite to each other in the future (I'm speaking to everyone here). Even if you disagree with someone's comment, or you're upset about some game related issue, there's never an appropriate time to be rude in the forums. We're trying to discuss the game like adults here.
You can expect them today, first as a new post in Patch Notes, then in the News & Announcements section of the forums.
Saerath wrote: »
100 unique accounts o.o

This.
More information about Civil Unrest: Velika BAMs...
  • Lavathus, Lord of the Lake - Spawns around the 30 minute mark. The guild that gets the killing blow on him gets the loot, plus a buff which increases Endurance and HP. Effect persists after death, but ends when leaving the Civil Unrest zone.
  • Drakhan, Tyrant of Gidd Mountain spawns around the 60 minute mark. The guild that gets the killing blow on him gets the loot, plus a buff which increases Power. Effect persists after death, but ends when leaving the Civil Unrest zone.
  • Kaithan, King of Crabs spawns around the 90 minute mark. The guild that gets the killing blow on him gets the loot, plus a buff which increases Attack Speed and the chance to crit. Increases Movement Speed. Effect persists after death, but ends when leaving the Civil Unrest zone.

As shown during the stream, each BAM is announced to everyone in Civil Unrest: Velika the moment it spawns.
I was wrong during the stream about equalized gear during Civil Unrest: Velika. I was under the strong impression that gear was equalized, but that's not the case!

Appearances are equalized, but gear stats are not. That means everyone looks like they're using the armor and weapon type you saw during the stream.
Q: Are dragon tokens tradeable? Can they be sold on broker?

A: Yes.


They can't be stored in guild banks, though.
Someone else during the stream asked if IoD BAMs dropped the iron dragon tokens. The answer is that ALL level 65 BAMs have a chance of dropping them.
Someone during the stream asked about guilds currently at over 100 accounts/members. The guide covers this:
http://tera.enmasse.com/game-guide/upcoming-guild-changes-and-additions/

"Existing guilds with member counts exceeding these limits can't recruit new members."
AbGdnIp.jpg

Tomorrow starting at 3:00pm PDT, Community Manager Spacecats will livestream a preview of the upcoming September 20 game update: The Guilded Age!

We'll take flight on the backs of dragons, showing off each new dragon mount. We'll also review the new guild UI, skills, quests, and a little preview of how Civil Unrest: Velika will go down, where guilds get to place and defend Guild Towers in massive weekly GvG brawls.

As usual, Spacecats will also run raffles for those hanging out in Twitch chat. There will be many things to give away this week, but TWO of those things will be pristine dragons to two lucky viewers (to be delivered after the update goes live)!

Again, the stream begins Sept 16 at 3:00 PM PDT on the En Masse Twitch channel. See you there!

All missing TERA Rewards Points and Credits that have have now been sent back. Credits have been sent back to Item Claim. Points were automatically applied to your accounts. The scripts took a while to run, but you all should have seen this trickle in starting from 12pm to ~4pm Pacific time today.
Ketoth wrote: »
@Treeshark can you tell us the way to get hte mount in-game? At least in the patch notes? ( to avoid people stockpilling befire the patch)?

The token's arent in the game right now. They are brand new and only exclusively have dragon mounts in them. I am not sure how stockpiling before the patch would work. One token has a chance to drop when you kill a BAM, and another token is awarded upon winning a BG. Neither are in existing boxes and such.
Aulon wrote: »
OK so

-It is a passive from just owning the mount
-The buff last 5 secs
-It has a chance to proc like VM
-Has an internal cool down of 90-120 secs

This was taken from another person from the TWTERA forums on how the buff works

With it only lasting 5 secs and having to wait another 90-120 for it again at a completely random time its a small perk to me, nothing that will make or break you but yes it will help a little.

This information is correct. The tooltip for the passive skills clarifies that it's only a chance to proc but we didn't do a great job on the web page saying that. That will be fixed momentarily.

When the buff lasts 5 seconds, it doesn't mean 5 seconds of pure crit hits. It just means all crit hits within those 5 seconds will do more dmg.
This thread has run its course and turned into dramallama central, so I'm closing it.
This is my favorite thread :p
If you've already submitted a ticket to customer support, please wait for the team to respond to you.
Please don't necro threads that are months old.
Servers are now up! Thanks for waiting :)
LadySidil wrote: »
Nopi wrote: »
Since you explained already, I'd say pick Brawler first, then if you want, pick the others one by one as alts.

Well, is tanking as hard as I think it is in Tera or am I being over concerned about nothing? If I'm going to do a job, I want to be the best I can and not screw things up for my group who will be depending on me.

That's pretty much the attitude I wish my tanks had every time I group up. ;D

If you're dedicated to playing your best, and you don't mind doing a little research about end game dungeons before you waltz in for the first time, it sounds like you'll be an excellent tank. In fact TERA could always use more dedicated tanks!
Akthanakos wrote: »
Rip Hamsters

... is that Popo okay?
Because of the difficulties that have popped up during the server merge process, we've decided to extend the free transfer window from Fey Forest to Ascension Valley. It was originally supposed to end now. It will now run until September 15 at 10:00am PDT.

The server merge FAQ has been updated to reflect this: http://support.enmasse.com/tera/server-merge-2016#Transfer
Hi all. There was a hiccup with today's maintenance and some scripts needed to be restarted. The current ETA is 12pm (Noon) PDT.

Sorry for the delay! If there are any more updates, I'll post them here.
Based12 wrote: »
LancerJiva wrote: »
Treeshark wrote: »
The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.

Can you post when the credits / xp have been handed out?
Also you said that you were gonna put up an event as compensation? What event would that be? How about mongo Neon for the rest of the week since people have been saying strongbox event this weekend?

And strongbox event only is good to those with tons of gold, or credit card swipers.

idk who said anything about a strongbox event, it certainly wasn't us.
can you try creating a character and see if that fixes anything? what we just did was only part of the fix, the rest of it will be continued tomorrow.
gduber wrote: »
Yeah, my character list still isn't updated on the transfer page.

can you try creating a character and see if that fixes anything? what we just did was only part of the fix, the rest of it will be continued tomorrow.

The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.
Customer support should be able to help narrow down the issue for you. You should make a ticket and give them as much detail as possible (in your case, system specs wouldn't hurt): http://support.enmasse.com/tera
Moving this to suggestions and feedback forum.
I appreciate the rules shoutout, but I don't think anything else needs to be said about this other than if you see threads being necro'd you should use the "Report" feature to let a moderator know.

Thanks!
A server restart is about to go into effect in order to deal with this issue:
http://forums.enmasse.com/tera/discussion/6453/server-maintenance-9-12-12-30pm-pdt
Keenichi wrote: »
The stamina bar makes no sense, at least it should decrease at a rate that is barely noticeable...
Why can World of Warcraft have flying mounts that can keep flying forever and TERA, which is clearly a superior game, cannot...?
Seriously devs...

I never played WoW, but I've heard from quite a few people over the years that flying mounts completely ruined the feeling of travel in that game, making it so tons of content could be bypassed just by flying right across the zone without ever having to stop. The cool thing about TERA flying mounts is that they're great for exploring areas and seeing the game from an aerial view without becoming a major requirement for playing a character.
Hi everybody, I'm mostly alive!

Servers will be brought down for an emergency maintenance at 12:30pm PDT. That's about 30 minutes from the time I'm writing this.

There's an issue right now that's causing character select to not display everyone's characters. This maintenance will address that. Servers will be down for approximately 30 minutes.
Yeah think it the best on what @LancerJiva say is to keep it off until it full fix as for those who don't used forums much or don't know and i know as you turn it back on without the full fix people will try and get they free credits once they know that there cant claim the free credits people will complain on the forums that they cant get the free credits also you ticket might become back up with this as well if you had turn it on now without the full fix.

Internally we went back and forth on this. We decided that having the passive benefits on for players outweighed the cons of what you pointed out, and we will keep the Emporium part of the system off as well.

I totally updated the original post, so please read that!
LancerJiva wrote: »
Is there any update on this? It's almost evening on the west coast and rewards are still not fixed and the weekend is approaching.

While we have records of everyone's tiers and credits, the problem with why it's not syncing up correctly appears to be much more complex than initially thought. It's not as easy as turning it off and on again :(.

I am thinking about it turning it on without the store, but the free credits is not working either.
Did you actually do it? We have the servers in the drop downs but only AV transfers will successfully complete.
KGTDHM6X6J wrote: »
I found out the hard way you only have 1 free transfer to AV form FF

You should be able to transfer multiple characters, as long as you have the Character Slot(s) available on Ascension Valley to do so.

If you're seeing any error after the first character, feel free to post a screenshot of what is preventing the transfer, or make a Support Ticket.
Treeshark wrote: »
Can you guys tell me when you first noticed these issues?

For me it was after i went to my main sever and then went back to FF i had noticed my rank wast there.

Can you time timestamp that, roughly?
Can you guys tell me when you first noticed these issues?
Fleett wrote: »
Will everyone get their ranks/point back?

I believe the issue is mainly front-end right now, so yes, but we are investigating this as well.
We are currently experiencing issues with the TERA Rewards system. While we troubleshoot, we will be turning the entire system off.

When you make purchases, you will still receive TERA Rewards Credits in your Item Claim, but you will not be able to redeem it until we turn it back on.
We are seeing an issue with TERA Rewards in the game, and looking into causes.
the mounts do not attack. some mounts grant you passives that give you the chance for extra crit against monsters when you are not mounted.
should be free right now. got enabled roughly at 9:50am.

Well so much for my streaming streak. I've been sick this week with PAX pox, and unfortunately won't be able to host this week's Twitch stream. I guess that just means we'll have to give away TWICE AS MUCH stuff next Friday.

See you then!
Pro Tip - If you saved the 4 free Character Slot Vouchers that you got from logging into the Fey Forest server, and you transfer them in the Inventory of the character you moved over first to Ascension Valley, you will have that many more character slots available to utilize. :pleased:
I'd be willing to pitch in some kind of prize support if the entry fee were removed. Please message me when you have a date and list of participants!

Also, I'm going to move this to the events forum.
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