TERA Online dev tracker
All devs
They're on schedule for release early this afternoon (12/14). <3
It's being updated now that servers are back online. It's actually a manual process, so you'll see items added throughout the morning until everything is in there.
Naru2008 wrote: »
Spacecats wrote: »
Gunno wrote: »
No worries, EME as usual ignoring playerbase.

The implementation of Elite CCB and resulting changes to this feature are a 100% direct result of player feedback.

But how many people actually complained? They decided to get Elite KNOWING it would come with permanent complete crystalbind. As far as I am concerned, that's their fault. If they want two minuscule achievements that are only worth 20 points, they can not get Elite. Simple.

Some players want Elite and the ability to get the same in-game achievements as everyone else. This isn't a mistake on any player's part, just just an unintended consequence. There's no use in blaming players for getting (or already having) Elite status.
Why should everyone else who wanted the permanent crystalbind be punished for the ignorance of others?

This definitely isn't intended as any sort of punishment. This method has a single downside vs. the perma-buff, and that's having to click the Elite bar once every few hours of play. I won't argue that having to click a thing is more convenient vs. not having to click a thing, but it's a solution that doesn't punish anyone looking to complete game content that should be available to everybody.[/quote]
EDIT: Not to mention that those two achievements should have never existed. It's counter-productive and just encourages users to blow gold, which is already blown a lot with Arsenal, to replace their crystals.

While the achievements definitely aren't required it's a bit harsh to say they should't have ever existed. Not all game content needs to revolve around making gold and enchanting gear. If that's all there was to TERA we wouldn't need any of the awesome story moments or quests that make the game what it is.
Gunno wrote: »
No worries, EME as usual ignoring playerbase.

The implementation of Elite CCB and resulting changes to this feature are a 100% direct result of player feedback.
this is a terrible solution imo. manually using ccbs on every single one of my characters is the annoying part, the "free" ccb is negligible because they're already given out like candy.

The crystalbinds we're adding to the Elite bar will require players to use one every 3 hours. You'll need to click it less often than an Everful Nostrum and it won't take up space in your inventory.
beeea97c622c5614a80371eb0aece7082a3ff1b50421cf5acae3125c65ba5d8f.jpg


The plan at the moment is to change the Elite status bar to add multiple Crystalbinds as daily consumables the same way you drink a potion, mount an Elite mount, or use a Gold Boost. We were concerned that we'd have to replace something (like Gold Boost) in order to do this but it looks like that's not the case.

This will solve the issue of giving Elite players all the CCB they need across multiple characters/servers, not clogging up inventories, and also allowing a state on non-CCB protection that will remind players of the harsh reality of broken crystals... oh and yes, you get an achievement for it.
JXE5356AKE wrote: »
How many types of crystalbinds do we have already though. Aren't you just blocking up our inventory space. That's also obnoxious. There's no consistency in the type of crystalbinds we get.

There's actually a lot of different ones in the game. Sure we don't want to clog up inventories but ideally you're using the ones you get, right? If we switch to 3-hour versions, or 12-hour versions, you can always destroy ones you don't need. Again we just want to make sure Elite players have as many crystalbinds as they need. There's no benefit to hoarding extras you don't think you'll use in the future.
Hey all. After reading through everything posted, it looks like you all have a pretty good idea WHY the change is being made. Here's a copy-paste from the patch notes for context:
To unblock elite status players from gaining the “Imperfect Crystals” and “Ideal Crystals” achievements, we have changed how we deliver Crystalbinding to those players:
  • We have removed Continuous Crystalbind from elite status player accounts.
  • We have added four Complete Veteran Crystalbinds (6 hours) to the daily Elite Consumable Box so players can decide if they want to run with or without Complete Crystalbinds.

The TERA team agrees this isn't the ultimate solution, but we hated the idea that a feature/effect we added was actually blocking people from game content. That's literally one of the worst things we can do, even if it's really minor game content like an achievement. When the perma-crystalbind effect was added, we failed to take those achievements into account and it actually resulted in quite a few Customer Support tickets even if the topic was only brought up in the forums by a few people.

For those of you saying "just have CS unlock those achievements for players who want them" that's also not ideal. We never want to just create a problem that forever means more work for Customer Support. I'm looking at that team right now and they would absolutely TP my desk if that happened.

SO BASICALLY... the TERA team will keep working on the crystalbind situation. Please consider this a temporary fix for the achievement problem with a better solution coming in the next couple maintenance windows.

The end goal is to give Elite players all the crystalbind they could ever want or need in a way that isn't tradeable to other players (because that would be OP). A special Elite-only toggle in the options would be pretty sweet but would need more time to have development work done on Bluehole's end. Delivering CCBs in a different way is a more realistic short-term solution though we recognize you guys aren't totally satisfied with getting 4x 6-hour CCBs because of multiple characters/servers.

Do we replace Gold Boost with CCBs on the Elite bar? If so, do we then move Gold Boost to the consumable box? Gold Boost wasn't a big deal for a while, but in the current gear progression system would that solution be a bummer for people that are thirsty for more gold? Would it put a damper on those leveling brand new accounts? We'd like to hear your thoughts!
I just renamed TERA Community to TERA Community Creations which maybe gives a better feeling for that category? That's exactly where you'll want to post artwork and anything else that's fun and community-oriented.
Margarethe wrote: »
Spacecats wrote: »
I'd like to quickly remind a few people in this thread that posting from alternate accounts in the TEA forums is not allowed. Self-replying, slamming others anonymously, and multi-posting from different accounts in order to influence the discussion is against the forum rules & guidelines and will result in moderation. Please keep the discussion friendly, guys.

I prefer Coffee over TEA.
Apologies, couldn't help myself.
*Chuckle*

Dang it Margarethe :p
tisnotme wrote: »
so threads like the BuddyUp Codes Thread! will get transferred to the new part of the forum and say seeing its relevance to new players also pinned so as not to be lost in latter pages ?
or does it need to be re created or is it to be retiered

Player Guides & Help should be a pretty good place for threads like that. A little cleanup will be needed to move existing threads but if you see one that isn't transferred people should feel free to recreate it.
Vunak wrote: »
I don't know where the line is for grind vs fun if I did I would be the Community Manager for TERA and EME.

I think you misunderstood me a little since I was asking for your personal opinion. Just based on how you play what what you enjoy, why would you say the event is a grind? Again with the discussion focused around the topic of Wintera.
Chido wrote: »
Spacecats wrote: »
Vunak wrote: »
TFW a seasonal event gets more attention from the team than the entire PvP scene.

@Spacecats

Also, more on topic. Seasonal events are supposed to be fun and rewarding not feel like a ridiculous grind. Take a hint from FFXIV who run events all the time and are generally liked, because they balance grind and fun pretty well and give people plenty of time to actually complete them. You guys have been dropping the ball lately a whole lot with the TERA community.

I don't have any suggestions because the suggestions that have been made for the PvP community have all been ignored, so I have no hope that you will actually listen to suggestions for this.

It's hard to respond without having an example, but where do you draw the line between fun and grind here? At its core Wintera's basically about throwing snowballs at people and earning reindeer horns and other holiday accessories. If after a while you feel like you aren't enjoying Wintera, why do you feel the need to queue it over other BGs or dungeons?

As far as PvP I feel like that's a whole other topic unrelated to Wintera. I'm sorry you feel like your PvP feedback has been ignored but this also isn't the right thread to give it without derailing the conversation.

I feel the need to queue for Wintera because of the idea that I can get something worth gold in game which then I can use to buy materials for my gear. If you add things people need to the shop such as consumables or materials for gear more people might queue for it. Wintera on its own its a fun point and shoot game, and some people might queue because of that. The rest of the playerbase might find something else to do in the game that they deem more important or profitable. Even if you add rewards that seem too good remember that this event is only available for a limited time.

Adding things like consumables and enchanting mats to the Wintera token shop would totally result in more people queueing the event, sure, but only because there are some players out there who seek the maximum gold value at all times. I think something is lost the moment holiday events become more about in-game gold than celebrating the actual holiday, you know?
I'd like to quickly remind a few people in this thread that posting from alternate accounts in the TEA forums is not allowed. Self-replying, slamming others anonymously, and multi-posting from different accounts in order to influence the discussion is against the forum rules & guidelines and will result in moderation. Please keep the discussion friendly, guys.
Hi all,

You may have noticed a few changes that were just applied to the layout of the TERA forums. If you DID NOT notice, that probably speaks to why these changes were made. There are always pros and cons to changing forum categories like this, and while I want to open up the discussion for feedback I also want to urge everyone to give the new categories a try before passing judgment.

First let me give you the new layout, then I'll explain some of the thought that went into the changes.

Official TERA
  • - News & Announcements - Major announcements. This will likely include things for both PC and console versions, though as you've noticed many smaller announcements are best presented as forum alerts at the top of the page.
  • - Forum Rules & Guidelines - How to respect others in the forums. Nothing is changing here.

TERA PC
  • - General Discussion - All game discussion for TERA PC. Includes PvE and PvP discussion.
  • - Player Guides & Help - For welcoming and helping fellow players, new and experienced. PvE and PvP.
  • - TERA Community - Share stories, fan art, lore, YouTube/Twitch channels, and player-organized events. This combines a couple very similar forum categories.
  • - Bug Report - A closed subforum containing instructions on how to create excellent bug reporting support tickets. Support tickets are the best way to submit bugs in the foreseeable future.


The intention here is to keep things relatively focused, encouraging more conversation in a few central places. It will take some getting used to, but the hope is that these condensed category selections will make player feedback and ideas more visible to EME, and EME staff responses more visible to players.

The following categories are being retired, and here's a little explanation for each one. Before getting into each explanation there's a fairly important statistic I want to share about them without getting too deep into the weeds on forum user count, comment stats, web page analytics, or any of that. Each of these retired categories has generated less than 1% of the total discussion within the forums in the last three months. That means for every five pages of General Discussion threads created, one or fewer new threads were created in each of these categories.

  • PvE Discussion - Rolling into General Discussion. It's hard to think of many reasons a PvE question couldn't appear as a general game question.
  • PvP Discussion - PvP is important enough to discuss on a larger stage, so rolling this into General Discussion. This category had very few posts, often by the same small group of folks, and a lot of the discussion echoed feedback we we also see in General Discussion.
  • New & Returning Player Help - No big reason to separate new player help from other player guides. This is being rolled into the new Player Guides & Help forum (previously the Player Guides section).
  • Roleplay & Lore - Such a fun and creative part of the game, those of you who know me know I'm always interested in this stuff. Rather than retiring the discussion we're just rolling them into the TERA community section where all manner of creative and fun topics can be explored whether they're flagged as "official lore" or not.
  • Guild Recruitment - We want to experiment with using Discord for this. There's already a LFG channel (Looking for Group AND Looking for Guild). Rather than bumping the same old elaborate guild recruitment threads, please join that channel and tell people about your guild needs.
  • Trading Post - We're creating a new Discord channel for this. Threads in this category are notorious for going unchecked and updated. Chat makes better sense for active trades.
  • Game Suggestions - This will be rolled into General Discussion where we already see many feedback and suggestion threads. The goal, again, is getting more people in on new suggestion ideas, weighing in on the discussion, while increasing visibility for En Masse staff.
  • Off-Topic - This category has even fewer posts than the others, and many of them are (weirdly enough) completely on topic to TERA.
Noctiv wrote: »
Compare the planning that would have to go into the EU Manahan server to the planning that goes into our NA events. I really hope all your time isn't wrapped up into our events because that would be pretty sad.

It's not clear how much time and planning goes into an event like this but admittedly I'm often surprised at the amount of consideration required for TERA events, whether they end up being universally liked or not. The closest thing we can compare it to at EME is the Wonderholme server we ran earlier this year. In any case I would never belittle Gameforge's work efforts - I hope the event turns out well!
@Arwen

Please... JUST GO TO EU THEN.

Holy jesus. You guys whined when mongos gave free mats to get easy +15. EU gives Frostmetal and you cry to EME "why don't we get this!"

You guys whined about argon giving easy mats and dragons. EU gives a dragon and you cry "why don't we get this!"

Just.

Go.

To.

EU.

Ah... I think to be fair to those looking at EU servers, there are times when we do events that they don't... and vice versa. I can't blame anyone for taking the best and more exciting elements from another region and comparing it to the full scope of the region they're currently playing. In other words, try to be open even if you disagree. I don't think there are too many people are out there who play so much TERA in multiple regions that they can speak for both playerbases simultaneously.

For our part, when we see something cool in another region the first thing we ask ourselves is if it's possible to do in our region as well - if it works with our timelines - what we can prioritize. I think the Manahan server could be really cool (let's pay attention and see how it goes). Admittedly sometimes we get so wrapped up in planning our own NA events, we get excited about our own future projects, and it can get difficult keeping track of the full scope of world-wide TERA (I don't know how the Bluehole crew handles it as well as they do sometimes). The regions will always be different in various ways because as publishers we try to cater to a local crowd of gamers who have varying expectations.
Ardire wrote: »
whole thread about EU's events

eme swoops in: hey guys COSTUMES1!!!111 HAAh COSTUUUUMES!!!!

choke

Honestly there are a lot of different topics going in this thread. Sorry if that wasn't one of the answers you were looking for I'm just personally excited about those costumes. :p
hellno wrote: »
can we get double gear exp event like EU? PLEASE!!!!!!

It would be nice to get an event like that over the holiday break. I've suggested it to the TERA team so let's see what we can get going.
Vunak wrote: »
TFW a seasonal event gets more attention from the team than the entire PvP scene.

@Spacecats

Also, more on topic. Seasonal events are supposed to be fun and rewarding not feel like a ridiculous grind. Take a hint from FFXIV who run events all the time and are generally liked, because they balance grind and fun pretty well and give people plenty of time to actually complete them. You guys have been dropping the ball lately a whole lot with the TERA community.

I don't have any suggestions because the suggestions that have been made for the PvP community have all been ignored, so I have no hope that you will actually listen to suggestions for this.

It's hard to respond without having an example, but where do you draw the line between fun and grind here? At its core Wintera's basically about throwing snowballs at people and earning reindeer horns and other holiday accessories. If after a while you feel like you aren't enjoying Wintera, why do you feel the need to queue it over other BGs or dungeons?

As far as PvP I feel like that's a whole other topic unrelated to Wintera. I'm sorry you feel like your PvP feedback has been ignored but this also isn't the right thread to give it without derailing the conversation.
vkobe wrote: »
mongo christmas :3

Fat Santas are sort of like Mongos, right? They're just fatter and... uh... redder. ;D
LXM6H9H4JH wrote: »
@Spacecats (Or whoever may know the answer) The twitch stream talked about the boxes being added on Monday, with them and the current items being all in Tikat's store until the 14th, upon which they'll be moved. The OP talks about the lootboxes being added on the 14th, with the current items being moved then and the lootboxes staying until Jan 16.

Which of the two scenarios is what will actually happen? Did I simply misunderstand the stream or is the OP wrong?

The 14th is when the loot boxes will go in the store. They'll be in the Fed. Bill shop for about a month. Not sure what was said about Monday so I apologize if I misspoke or wasn't clear during the stream. The message and dates in this thread are what you should go by.
Arwen wrote: »
And then i see an elin wearing this, and I literally die to have one! <3 :'(
The golden one is so costly, 250k on broker, while the dyeable one i still yet to see one.








They are looking super cute omg! Why they got exclusive fashion? Or am I missing something here?

Those are the Pop Star items we're getting this Thursday (that I'm really excited about <3). I'll be raffling some off during the Friday stream...

... plus I'll revealing another surprising item I don't think most have seen yet.
No maintenance today :) It will be on Thursday from 8 AM to about 10 AM PST.
There is currently an issue preventing users from being able to submit support tickets through our site. We are working to correct the problem as quickly as possible. Our apologies for the inconvenience.
And we are also working on the ticket submission problem now. Sorry for the trouble!
Bellatrixie, this means your character is stuck. It can happen if you get disconnected while on the Pegasus or while teleporting to a new location. Many times this can be fixed by running a file check, which is under the Tools menu in the launcher, then having us move your character to a new location, then running the file check a second time. If you let me know when you have run the file check, and the name and server of your Elin Gunner, I will try moving her.
This thread has run its course and contains a lot of bickering and boasting, so I'm closing it. The nature of loot boxes is defined in the description of the item - they are a chance to receive multiple different items (you never receive an empty box).

Please respect the purchase decisions of others - and for those who don't like the loot box method, some items will always be exclusive to that system but we'll continue to work on alternative methods to get cool items in TERA. We never want people to feel like they got zero reward when putting in the time, effort, or money towards enjoying the game.
JXE5356AKE wrote: »
Spacecats wrote: »
TYoung11 wrote: »
Just want to say THANK YOU EME for adding consumables to the loot. I find this 100x more appealing than little nick-nack costumes as I use these daily when playing with fiends. I would say the braveries/cane are a little over abundant *(maybe add a 500 nocts prize as an alternative at the same drop chance?), but getting superior nocts is an op prize for a casual game mode imo.

You're welcome!

As far as Bravery/Canephoras go, admittedly those are the lower-end prize for the jackpot. There's also the consumables tab in the token shop. How would you feel if, say, additional tokens were a jackpot while Bravery/Cane potions were added to that tab at like 10 tokens each?
(Spitballing on that number, by the way. It could be different but at the moment mind you Feast is 15 tokens).

Choice is better than no choice in terms of bravery and canephoras.

Can you comment on entry limit, Space? The tokens are still bankable and people can just go on another character as the limit is per toon, so it's not really stopping the distribution of rewards. It's more a nuisance than anything.

The 10 entries per day, per character, is how the rewards were balanced/calculated. Sure you can trade some things between characters if you have multiple, but multiple characters also consume more stuff, enchant different gear, wear different costumes, etc... So the basic idea is that each character you play will get 10 entries worth of loot every day if you're fully dedicated to playing the event.
Removed a couple comments from this thread about removing the VG merchant. Please don't start rumors. Revamping a store doesn't mean it's being removed.
TYoung11 wrote: »
Just want to say THANK YOU EME for adding consumables to the loot. I find this 100x more appealing than little nick-nack costumes as I use these daily when playing with fiends. I would say the braveries/cane are a little over abundant *(maybe add a 500 nocts prize as an alternative at the same drop chance?), but getting superior nocts is an op prize for a casual game mode imo.

You're welcome!

As far as Bravery/Canephoras go, admittedly those are the lower-end prize for the jackpot. There's also the consumables tab in the token shop. How would you feel if, say, additional tokens were a jackpot while Bravery/Cane potions were added to that tab at like 10 tokens each?
(Spitballing on that number, by the way. It could be different but at the moment mind you Feast is 15 tokens).
There is an update coming for the VG shop, but the first one getting a revamp is the Fed. Bill store as stated in the currently pinned thread.

I'm basically taking the feedback we're seeing in this and other threads and passing it on to the TERA team for when that happens, so suggestions on what to change are definitely appreciated.
FYI here's the post from last year's Wintera:
http://tera.enmasse.com/news/posts/wintera-snowfield-returns-with-jackpot-rewards

Obviously the winter items from previous years are making a reappearance such as the head accessories and snowman scarves. We also wanted to get some consumables into the hands of players since we heard quite a few people expressing the need for those.

I appreciate any feedback on this year's event, but if there's something you personally didn't enjoy please give a suggestion of something you think would be better. The TERA team put quite a bit of effort into setting up both token and jackpot rewards for this year (compared to last year which was just a single box). We want to make sure folks feel rewarded for queueing that BG.

We're starting a little later than expected - 3:30 pm PST start time. Sorry for the delay :)
Closing this Forum Thread, since another player had already posted the link to the full IGN article, including videos.
https://forums.enmasse.com/tera/discussion/19468/ign-gameplay-of-tera-and-how-the-ui-looks-on-ps4
Today's maintenance was to prep for Winter events.
How many fed bills are each lootbox going to be?

We're still calculating the appropriate amount. I hope to have an answer by the stream Friday (12/8) when we announce the poll results. This poll will be closed just before that show at 3 p.m. PST.
To close out the Federation Bill store, Tikat is offering a special selection of loot boxes to spend your remaining balance. This is a "thank you" to all those loyal customers who saved up every Federation Bill they could. But which loot boxes should be added?

Vote in this poll to make your voice heard, and the top three will be added to the final days of the Fed. Bill store. The final results of the poll will be announced during the 12/8 TERA Twitch stream!
LilMsQTay wrote: »
Ah okay, well no need to put in that ticket that I wasn't receiving my log in reward for the last 3 days.
So that's going away? Or are we going to get fashion coupons as a log in reward?

There just won't be a login reward sent to parcel since Fashion Coupons can already drop from BAMs. That also factored into the removal of the Fed. Bill store - yet another daily login thing to track. Not having them actually simplifies things for the TERA team so that the existing daily rewards can more easily be focused on.
Hi all, thanks for making this thread. I've been asked by the TERA team to have folks experiencing this submit a ticket to Customer Support giving as much detail as possible. Screenshots and video would be an incredible help, demonstrating what actions result in being stuck unable to jump. Please include whether you are using default keybindings as well, and whether or not you've attempted to rebind jump to another key after the glitch happens. It will help narrow down whether this is some kind of input issue or something going on with skill mechanics.
HAAYAAKD43 wrote: »
WHEN will strong bravery potions be added to elite bar and goldboost removed?
im pretty sure spacecats promised this or another eme staff did like a year ago.

That wasn't promised, but what we did say at the time was that Strong potions were intended to be earned in some of the ways the normal potions were being earned. That included mention of daily Elite boxes so I can see where you might get the idea of a perm Elite version. Elite Consumable Boxes currently contain one of each potion.
The strong potions were the answer provided for this problem, so I think it's pretty doubtful they'll adjust the old ones.

Which is also the reason why "Replace all the sources of old Bravery Potions with Strong Bravery Potions." has been suggested innumerable times, but apparently it's too much work and such a low priority that it's taken months, and may still take many more months/years before it gets implemented, if it ever does.

This was never an intention. Strong Bravery/Canephora potions are an upgrade to regular ones, but that doesn't make regular potions useless by any means. Changing the cooldown of the originals was something the TERA team investigated a while back before the Strong versions were implemented, but is unfortunately not something that can happen in the foreseeable future.
HLK76PFWXT wrote: »
Can we get some clarifications please?

1) The loot boxes from the tera store that will be added to the federation bill store will be temporary as in they will be removed on the 16th january or the items themselves will be temporary expiring eventually?
2) What will happen after 16th january? are we going to see another batch added to the federation store lasting another month or that was it and the federation bill store will actually be removed?

p.s. i am not sure if you actually care about our home planet but you are definitely good at recycling ^^

The loot boxes will be added until the shop closes, at which point the current contents (without loot boxes) will be moved over to the Fashion Coupon store until further notice. Think of it like a close-out offer by Tikat, and a way to use up your Fed. Bills if there isn't anything in the store you're currently after.

It's clear from the comments that a lot of you had high expectations for this store in particular, but as the TERA team reviewed the whole purpose behind the Fed. Bill store (and this has come up many times since I started at EME) is a little muddled. Our region treats Fed. Bills differently than any other region, and the items that players can get from the store aren't really game-changers.

The comments I see that are upset about the shop closing seem like they really just want a shop in the game that's worth spending Fed. Bills on because nothing in there right now does that. It wasn't an easy decision for the product team to make, but trust me that the fewer stores and currencies we have in-game, the easier things are to manage and do fun things with in the future.
I attempted to TP you out to save a little time (looks like it worked?). Glad you were able to pick up the quest, though. The accessibility of Stepstone was recently changed and getting stuck like this is an odd consequence of that.
LeyR wrote: »
Spacecats wrote: »
This morning was meant to correct the event back to its intended state, restricting the box to only Elin Gunners. The fact that others purposefully opened boxes intended for Elin Gunners to receive a partial reward is actually unfortunate since they won't be able to take full advantage of the contents, but that doesn't prevent other players from creating Elin Gunners in order to get the full contents of the box.
I leveling elin gunner but i unfortunately grab this box with my ninja. Well, this box cannot be transferred to my miniGUN. Interesting event, huh.

If you somehow got the box on the wrong class, you can put it in the bank to transfer it to an Elin Gunner.
The box was intended to encourage people to level up their Elin Gunners, just as we celebrated Ninjas and Valkyries when they were introduced to the game. The fact that other classes could open them to receive any (though not the entire) reward was not an intentional part of the event, but was possible.

This morning was meant to correct the event back to its intended state, restricting the box to only Elin Gunners. The fact that others purposefully opened boxes intended for Elin Gunners to receive a partial reward is actually unfortunate since they won't be able to take full advantage of the contents, but that doesn't prevent other players from creating Elin Gunners in order to get the full contents of the box.

To those saying "I don't feel like making an Elin Gunner but I still want the contents," sorry, but this was always intended to reward those leveling their Elin Gunners. Hopefully the rewards you can gain during the event are worth the time it takes to properly unlock them now that things are working as intended.
Poor Spacecats, Late to his own show.

Yeah. I had a decent streak going too :/
Well, we’re sad to say that Tikat has decided it’s time to pack up the shop and move on to care for his loved ones. As such, there is a transition plan in the works and YOU get to help with it!

  1. As of yesterday (11/30), the daily allotment of (5) Federation Bills will no longer be arriving in your mail on login.
  2. We will be launching a poll shortly to vote on your favorite loot boxes from the TERA store, which will be added to the Federation Bill store for a limited number of weeks starting on December 14th.
  3. Also on December 14th, all items from the existing Federation Bill shop will find a new temporary home in a new tab in the Fashion Coupon store. One thing that will remain in the Federation Bill Shop is the 1-to-1 conversion purchase of Fashion Coupons for Federation Bills (i.e., 1 Fashion Coupon will cost 1 Federation Bill, non-refundable!), so the prices will be exactly the same as they are today, albeit in Fashion Coupons instead.
  4. Around January 16th, the loot boxes that were added on December 14th will be removed from the Federation Bill shop, leaving only the conversion to fashion coupons

Use of the Fashion Coupon shop will be temporary, although some things may find a permanent home there if they make sense.


-Spacecats and Seandynamite
aZocXSj.jpg

Today for the TERA weekly community stream, I'll group up with some fellow En Massians on Celestial Hills to play the new Elin Gunner class! Get yourself through Stepstone Isle as quickly as possible if you want to join us in-game. We'll bring along a few surprises to award Elin Gunners, but you'll need to meet different qualifications in order to get the goods. Tune in to find out what's required.

For those in the Twitch chat, we'll play some games to celebrate the new update and hand out some sweet sweet raffle prizes.

The show will air today (Dec 1) from 3 to 4 p.m. PST at https://www.twitch.tv/enmasseentertainment

Waiting on the graphic to finish the news post, but in the meantime here's the schedule for the next few days:

Dec 1: Corsairs' Stronghold
Dec 2: Champions' Skyring
Dec 3: Corsairs' Stronghold

Rewards are slightly updated. Winning a BG gives you a shot at:

Emerald x1
Titan's Fire x4
Titan's Peace x4
Titan's Earth x4
Titan's Storm x4
Also, if you notice any other Loot Boxes or Smart Boxes that have become untradeable this patch that were previously tradeable, let us know.

I'll compile a list and send that information forward.
That has to be unintended correct?

So far on TR we have heard Starglow Weapon loot box and Arctic Weapon loot box.

I can't see how you would purposely want to lose money from less EMP purchases.
@spacecats @Halrath

Another problem, it seems the elin gunner box is account based. That means if you created your elin gunner, then claimed the item from item claim, didn't like how your elin looked, and remade it you will not get another box upon recreation.

Is this intended? Halrath's previous leveling event involving catalysts did not do that. The boxes are not bankable so they should not be account based.

Thank you for reporting these two issues. I've brought it to the attention of the appropriate departments, and we'll figure out what is going on, and the best way to resolve each of them.
GOOD NEWS - A new loading screen contest has been announced!

Check out today's post for contest details. If you have artist friends (or you're an artist yourself) help spread the word so we get some awesome entries to show off. Deadline is January 2.

http://tera.enmasse.com/news/posts/tera-contest-elin-gunner-loading-screens
There WILL be maintenance on Thursday (11/30) for the big update. We expect it will run from 8 to 11 a.m. PST.
All these codes will expire November 30 at Midnight PST.
FWIW I bought over 200 Pet Food boxes to get my candyspinner that I've been obsessed with getting. So bad luck knows no boundaries.
How is any of this different that purchasing baseball, football, Pokemon, or Magic card packs? How is it any different than purchasing blind boxes of toys? Just asking as a player and person that grew up buying all those things. I am guaranteed to get a thing, but it's all chance as to whether I get what I want or what is "rare".

Not trying to poke or prod, just wondering if you consider those different, and if so, how?
Our support section might be able to help.
Cyber Monday is here, but we couldn’t choose just a few of the best-selling items to bring back…so we’re extending discounts on all of our Black Friday sale items in the TERA Store until 9 a.m. PST on Tuesday, November 28! This is also your last chance to get a special gift any time you purchase EMP!

1,000 EMP Bundle
To the regular 1000 En Masse Points (EMP) purchase, we’re adding:
1 Opening Act loot box (containing highly desirable consumables or a chance to yield an Elin Cutie Star Shopping Spree Box*)
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

2,200 EMP Bundle
To the regular 2200 En Masse Points (EMP) purchase, we’re adding:
3 Opening Act loot boxes
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

4,600 EMP Bundle
To the regular 4600 En Masse Points (EMP) purchase, we’re adding:
7 Opening Act loot boxes
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

12,000 EMP Bundle

To the regular 12000 En Masse Points (EMP) purchase, we’re adding:
20 Opening Act loot boxes
Plus cool items for EME’s other games: Kritika Online, Closers, and AVA

35,000 EMP Bundle
Don't miss out on the special 35,000 EMP product, available only during the Black Friday sale! This bundle guarantees an Elin Cutie Star Shopping Spree Box. You'll also receive items for EME’s other games: Kritika Online, Closers, and AVA.

*The shopping spree box is a special pre-order item that won’t be redeemable until the Miniguns update on November 30, 2017; at that time, the shopping spree box will yield a permanent elin Cutie Star outfit and matching Blue Headset accessory when opened. Each Opening Act loot box has a chance to yield an Elin Cutie Star Shopping Spree Box.

IMPORTANT! You must log in to Kritika Online, Closers, and AVA within 15 days of your EMP purchase to have your free gift delivered in-game. The above rewards are available during the Black Friday sale, so don’t miss out!

This is your final opportunity to grab the three new loot boxes in the TERA Store:

BFF Loot Box— A loot box guaranteed to contain 300 Metamorphic Emblems. May also contain one of the magical pink unicorn mounts—Friendship, Friendshine, Friendstorm, Friendheart, or Noble Friendship—or dyad niveot structures, golden talents, more emblems, or other consumables.

Darkflame Loot Box— A loot box guaranteed to contain 400 Metamorphic Emblems. May also contain an Ultraplasm smart box, dyad niveot structures, golden talents, more emblems, or other consumables. [Smart boxes automatically generate the corresponding equipment for your character when you open them.]

Blackheart Loot Box— A loot box guaranteed to contain 300 Metamorphic Emblems. May also contain a Blackheart weapon skin, dyad niveot structures, golden talents, more emblems, or other consumables.

Don’t miss out on these cool loot boxes! Cyber Monday is the final opportunity to grab huge discounts across TERA! Grab them now before they’re gone!

The team tried to resolve this yesterday but couldn't make any progress, unfortunately. As of now, I understand they're planning to do a batch delivery on Tuesday. The following posted atop the Kritika forums:

"We're currently investigating reports of some players not receiving bonus items from purchasing Black Friday EMP bundles. Players who have not received their bonus rewards WILL receive them eventually. If we can't determine the cause of the delivery issue beforehand, items will be delivered manually by the end of the day on Tuesday. Thank you for your patience!"
While you're here spacecats.
I can't buy emp from your site.
Choosing credit/debit card and/or xosila skip the part where you enter address(which never happened before but hey things change)
On next screen have to click submit or confirm and it normally opens a new window.
That window never opens.
Tried in chrome. Chrome zero ads-on launch. Chrome in hidden whatever mode.
Vanilla install of Firefox...i even went as far as internet explorer...

My main question is though, if I buy emp from steam or amazon do I still get the bonuses.

We're aware of and investigating the issue you described. In the meantime, I can confirm that you still get the bonuses for all tiers when purchasing from Steam. On Amazon, we don't offer the 35,000 EMP product so that one does not offer the bonus but the other EMP products do.

More info at our FAQ: http://support.enmasse.com/tera/black-friday-sale-2017
Are you using the regular EMP purchase or the Black Friday bundles? Also which payment method, if you've gotten that far.
I guess only EME staff can answer this but:

Will every costume be on sale?
-in previous years only the older costumes were on sale and only the really old ones had any sizable discounts

It won't be every costume, no.
JXE5356AKE wrote: »
I feel like these are the things EME should be doing. Like I appreciate that you did it, but why aren't they covering it.

Threads like this is one of the many reasons Counterpoint is on the Player Council. He's always been awesome when it comes to answering questions from other players.

As far as En Masse's side of things while there wasn't a forum thread about the sales, there is an official FAQ. If you have a question and it's not covered there, we'll try to answer it here.
Thanks very much for posting this, Counterpoint!

FYI there is an official FAQ that was created for these sales. You can read it here: http://support.enmasse.com/tera/black-friday-sale-2017
Spacecats wrote: »
Spacecats wrote: »
Spacecats wrote: »
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.

Same problem here, never got my items either after charging 40.00

Did you look in your mailbox or the Delivery tab (F11) in your Kritika inventory? We've done a little testing that shows things are delivering as they should be, but we want to make 100% sure.


Looked in the f11 tab, not seeing it there I feel like a pain in the butt lol.

Thanks for confirming! Out of curiosity do you play on Kritika NA or EU servers?

Play on the NA servers . Currently playing on NA1, New player level 1-64

Could you try closing the game and EME launcher, then re-launching everything?
Some of the issues reported by players we've talked to in Discord suggest a problem in South America, specifically those connecting from Brazil, meaning there is likely an internet routing issue specific to that region which is outside our direct control.

If you believe this isn't the case for you, please send those diag files our way as Denommenator said (quoted above, thanks Margarethe). We'll know more once we can check out the pathing your connection is using to reach our servers.
It might also help if people with the problem could post their traceroutes to diag.enmasse.com here so that we can start seeing if everyone with the problem are following the same bad path.

Yes, please attach any traceroutes and send to diag(at)enmasse.com so we can inspect them. There's a tool at the bottom of the TERA launcher that will generate this file on your desktop. It will tell us a lot about where the hiccups are occurring along your connection to the servers.
Here's a link:
https://store.enmasse.com/black-friday/emp-deals
Spacecats wrote: »
Spacecats wrote: »
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.

Same problem here, never got my items either after charging 40.00

Did you look in your mailbox or the Delivery tab (F11) in your Kritika inventory? We've done a little testing that shows things are delivering as they should be, but we want to make 100% sure.


Looked in the f11 tab, not seeing it there I feel like a pain in the butt lol.

Thanks for confirming! Out of curiosity do you play on Kritika NA or EU servers?
Spacecats wrote: »
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.

Same problem here, never got my items either after charging 40.00

Did you look in your mailbox or the Delivery tab (F11) in your Kritika inventory? We've done a little testing that shows things are delivering as they should be, but we want to make 100% sure.
@Lulupichu Can you confirm you checked the in-game Delivery Box in Kritika? We're investigating and just want to confirm with those who haven't gotten their boxes.
Margarethe wrote: »
@Geletron
Hi,
Anything being done regarding the lag issues?
Apologies for using this thread, however it seems impossible to have a reply on the other one.

Submit a diagnostic per this thread: https://forums.enmasse.com/tera/discussion/18831/keep-submitting-diags#latest

This will allow us to investigate your route to the game servers.
We have a complete summary of the bonuses here: https://store.enmasse.com/black-friday/emp-deals
I found the error and fixed it. The 35,000 EMP bundle is now showing up correctly in Xsolla and for credit card purchases. Sorry about the delay.
@Shadowbarrage That was my fault. Should be showing up properly for everyone now. Sorry about the delay.
The billing information tab is only required for PayPal and BoaCompra purchases. If you are making a credit card or Xsolla EMP purchase, the billing tab doesn't open. You can click the yellow "Review Order" button to continue your order.
That looks like an oversight. I fixed it.
BRvC2FX.jpg

This Friday, November 24, wake up from your Turkey Day food coma just in time to hang out in Twitch chat! Because of the holiday, I won't be streaming from the office this week, but I have something special lined up for you guys anyway. Tune in and get ready to redeem some freshly baked item codes to enjoy over the festive weekend <3

The stream will air from 3 to 4 p.m. PST at www.twitch.tv/enmasseentertainment
By the way, now that the events have ended I have some fun stats to share on the bonus boss loot.

Over a single weekend...

3-star dungeon boss kills generated 2,497 loot boxes.

Bonus talents and daric drops broke the 30,000 mark.

Roughly 50 E-Line coups were looted.

Over 4,700 Discoballs hit the floor.

31 lucky people got Nut Hatch Weapon skins.

Over 30 Bruiseweave stoles dropped just in time for cold weather.

... all of the above goes along with enough noctenium to choke a naga and enough big-head potions to last a few years. ;D
There were extra additions to the rewards weekend to account for this. We basically bumped a few things up as far as bonus dungeon boss loot and open world boss loot tables, more generous probabilities and contents. Plus there were a few extras such as the Ace dungeon shop additions and double (& even triple) Vergos spawns.
No.

Interesting guesses.

Possibly both.

You're welcome.

P.S. No.
Babbelsim wrote: »
@Spacecats hey sorry to bother you again Spacecats, you send me the codes which is wonderfull but sadly only the first one works the rest i get ''This code has reached it's redemtion limit'' and i only used the codes 6 hours after you send them to me :<

OH!

Try again. Dang, sorry about the hiccups on this. Go get your freaking rewards already!!!
Anyway. No Alice Dress so i'm keeping my money. Then again even if they had put up the Alice dress on sale this year it prolly would have been exclusive to a $500 EMP bundle because of its desirability.

I believe it's been stated in the past, but there are no plans to ever make the Alice Dress obtainable in our region due to a bug with the outfit.
There were popos in the server room.

AGAIN.

Here are the details about Black Friday.
Chido wrote: »
Can the time be changed to an hour later or two?

Theoretically, but we want to keep it at the time that is most convenient for the largest possible playerbase. Why do you think having it an hour or two later would be beneficial (it's already a bit late for East Coast time).
Okay guys, sorry about that. I'll make sure you're taken care of in the next 24 hours.
Glad to see so many players out there were courteous during the celebration events. Thanks so much for making this thread also, it's always good to see a shoutout to positive players!
Babbelsim wrote: »

Yes you definitely should have gotten it. I assume you checked your forum messages?
TheDarkWan wrote: »
Why did this forum go this way? we are here to say thanks to someone who is doing his job well. Heya space dude, thanks for fixing FF last night. <3 all the best catsy.

The server recovery was actually thanks to our Operations crew. Any time a server has trouble, they are alerted to investigate, come rain, sleet, or snow. It's a tough job! I'll relay the "thank you" to them. I know it's sometimes ambiguous when it comes to who exactly tackles which specific problems on the TERA team, mostly because there are people on the team that would prefer not to be in front of a camera or in the forums ;)

Since I'm the one you guys usually see most often I think it's an important reminder that I'm definitely not the only one passionate about making TERA as awesome as it can possibly be - all of En Masse is on board and trust me that they care a great deal about your guys' enjoyment of the game. I try to pass along your feedback, positive or negative, to the folks at EME that it impacts the most.

As for the shout outs on stuff I DO work on - thank you very much, guys. I'll do my best to continue improving in my role. Threads like these are an awesome encouragement and I appreciate the kind words <3 <3 <3

Don't be so down on the TERA community! There are so many awesome players out there that are positive and fun to be around, it would be a shame to forget them even when you see negativity. Not all complaints are bad, many are useful when they're constructive, and even those who are negative are still interested in seeing TERA at its best. Don't forget that you're all fellow players with a common love of the game.
Looks like you all saw the server announcements. Just wanted to confirm here that the triple XP, triple drop chance, and BG jackpots have been extended to 2 p.m. PST today to account for the missing hour-ish that they were down. The boss spawns, UHFTT, VG merchant head-wings, and bonus boss loot will still end in a couple minutes as originally scheduled.

Very sorry for the inconvenience on this, everyone. Obviously we strive to have these events go off without a hitch but when mistakes do happen it's preferable to make up for the lost time. Hopefully most of you are able to get back in there and grab some Extra Life loot in the final hours of the celebration!
There will be information about that tomorrow! Stay tuned.
phantazum wrote: »
You probably forgot to reset the servers for day light savings time.
Margarethe wrote: »
phantazum wrote: »
You probably forgot to reset the servers for day light savings time.

Wouldn't that be 1 hour?

Good thinking, but these events were actually set up post-daylight savings. We're still looking into why they ended earlier than expected.
Hey guys, just letting you know we're looking into this. Please stay tuned!
Aeonaris wrote: »
Spacecats wrote: »
The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.
Spacecats wrote: »
The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.

My Fiance donated to spin the wheel and won 5k emp on the wheel and hasn't received anything she hasn't gotten any news back since they said all the items would be out by the 17th, she shared her info with the staff on twitch when she won and still has not recieved anything. i dont mean to sound pushy or anything but its been a while and she was starting to get a little discouraged about it so any news back would be great.

I got you covered once I'm back in the office. Wheel spin winners were kind of a manual process so I can see how that would be delayed a little. Please tell your fiance sorry for the wait!
LXM6H9H4JH wrote: »
ElinLove wrote: »
I think November 30 is a confirmed date tho.
Catservant wrote: »
It says Nov 30 th in the graphic for the news post.

Maybe I'm too much of a cynic, or maybe this is just another example of less than stellar communications from EME, but the lack of any announcement beyond the date in a picture is why I went with tentative.

I'll happy to be wrong though, and that being a firm date. It would certainly fit with a weekend long leveling event, along with their now seemingly usual Thursday patch for any such events.

Here's the Miniguns official page, with the November 30 date at the top and dates below for when different parts of the update will be revealed/explained on that page.

Larger updates have been presented this way for quite some time now (since Secrets & Shadows I believe), the only difference is that the November 30 date currently also appears on the game launch graphic. Next time there's a big update and you're wondering the date, keep an eye out for an official page like this one.
LYC14 wrote: »
So is this event active now?

Yes, sorry for the delay. 3-star bosses share one bonus loot table, and 4-star bosses share another. The full list is a mystery but for a peek at the potential drops check out the in-game calendar announcement.
Ahh I see there was a problem with the settings. Sorry about this guys I'll make an in-game announcement and extend this feature of the rewards event until 11 a.m. Tuesday (Nov 21).
RK9 like all 3 and 4-stars should have the chance for extra items to drop. This is in addition to the triple drop chance increase.
The majority of items have been delivered but please allow a little more time for outliers. For instance some of the donations we received had no messages attached to them telling us what they were for, which means we have to go through the manual process of reaching out to those donors and getting their info.
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